Manager, Business Solutions Resume Sample

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Raquel Turner
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Work Experience

Manager, Business Solutions
01/2016 - PRESENT
Detroit, MI
  • Compensation processes for global executive and employee populations
  • Retirement and Benefit processes
  • Global Mobility processes
  • Executive Titling processes
  • Strong Windows, E-mail and Excel skills
  • Strong creative design skill with proficiency in In-Design and Photoshop
  • Exposure: Retail Merchandising, Finance, Supply Chain, IT, Change Management, Forecasting and Advanced Analytics
  • Identify and steer adidas Chile demand for Areas of Responsibility to GIT in a timely and comprehensive manner. Ensure business requests are clearly articulated and documented, communicated to and addressed by the appropriate GIT resources. Follow-up to ensure that the user requirements or issues are resolved
  • Provide management support for the IT Director and point of escalation in their absence
Assistant Manager Business Solutions
06/2013 - 09/2015
Phoenix, AZ
  • Within which 1-2 years proven track record of IT project / program management experience
  • Financial Management – (AP, AR, GL and AM) - SAP FI Configuration expertise in General Ledger / New GL, A/R, A/P, Bank File Processing, Cost Elements, Profit Centers, Orders, Fixed Assets and other facets of the FI and CO modules
  • Effectively understand and communicate the implications of business process decisions and their implementation in a global SAP environment
  • Drive blueprint workshops and communicate directly with business users
  • Experience in managing SAP implementation projects- requirement gathering, scoping, estimation, staffing
  • Business analysis or management experience
  • Passion for the sports and entertainment space, maintaining knowledge of sports/entertainment trends
  • Demonstrated exceptional project management skills to drive the process with the ability to create partnerships (vet and price, develop P&L and execute platforms); create sales material outlines, and develop strategy
Senior Manager Business Solutions
12/2010 - 12/2012
Boston, MA
  • Strong creative and innovative mindset with analytical skills
  • Highly detail-oriented and exercises solutions-focused approach
  • Successful experience navigating through multiple stakeholders at all levels
  • Excellent written and verbal communication, writing, presentation, and interpersonal skills
  • Strong work ethic with ability to function independently while managing upwards to keep supervisor informed
  • Proven ability to excel while multitasking in fast paced environment
  • Excellent time management with ability to plan, organize and prioritize work to deliver exceptional work while hitting deadlines
  • Ability and skill-set to communicate directly with NBA/NHL league officials
  • Possesses Passion, Drive, Excitement, and Team Player Mentality!


Everest University - Clearwater Campus
2004 - 2009
Bachelor's Degree in Business

Professional Skills

  • Proven strong data interpretation, problem solving and analytical skills
  • Proven strong business process understand, data interpretation, problem solving and analytical skills
  • Demonstrate strong knowledge of IT, Networking
  • Relevant working experience in data analysis, experience of DB(Oracal, SQL) and
  • Proven business experience with exposure to complex, enterprise-wide systems/business initiatives
  • Strong understanding of Marketing business processes in consumer product and manufacturing industries
  • Good understanding of finance core business processes including experience in managing diverse stakeholders

How to write Manager, Business Solutions Resume

Manager, Business Solutions role is responsible for analytical, leadership, design, retail, finance, credit, training, integration, database, compensation.
To write great resume for manager, business solutions job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Business Solutions Resume

The section contact information is important in your manager, business solutions resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Business Solutions Resume

The section work experience is an essential part of your manager, business solutions resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business solutions responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business solutions position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Business Solutions resume experience can include:

  • Travel for 1 to 3 days at a time and a valid driver’s license and access to a vehicle is required
  • Oversees and/or validates that solutions meet business needs
  • Ensures BA's follow a standard process for all deliverables to the project (complex requirements are articulated, documented and validated)
  • Monitoring of on-air programming schedules to ensure advertisers are receiving the promised amount of premieres and re-airs
  • Conducting spend analytics on client’s files to identify and present strategies to capture share of wallet and client operational efficiencies
  • Monitor integrated marketing executions ensuring everything runs correctly

Education on a Manager, Business Solutions Resume

Make sure to make education a priority on your manager, business solutions resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business solutions experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Business Solutions Resume

When listing skills on your manager, business solutions resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, business solutions skills:

  • Manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on service management skills & ITIL trained
  • Strong relationship building skills to ensure effective communication with customer groups
  • Experience in working with projects, collaboration skills – knowledge sharing and perseverance to track down information
  • Business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions
  • Excellent facilitation, organizational and communication skills
  • Experience in business or technical skills with expert knowledge in the area of master data management and -governance

List of Typical Experience For a Manager, Business Solutions Resume


Experience For Assistant Manager Business Solutions Resume

  • Ensure effective IT systems support to the business
  • Manage all staff issues, including staffing selection, training, goal setting, coaching, annual reviews, compensation planning and career development
  • Onsite support in the quarterly trade meeting , ad-hoc travel required
  • Take part in brainstorms across all of Marketing Partnerships to develop platforms for new clients
  • Responsible for managing all EM finance related IT issues & resolution
  • Act as SME in SAP FICO areas and has knowledge and provides guidance regarding background of processes and group regulations

Experience For Manager Business Solutions Resume

  • Provide support in case of critical legal issues impacting FICO area, audit and projects
  • Internal business customers in Finance function across emerging market
  • Act as program manager managing wholesale business IT and SAP related projects for Pacific business. Ensure internal customer satisfaction
  • Liaise with sales and account management to understand partner/prospect needs/objectives to create new/customized integrated and compelling Team platforms
  • Fully understand MSG Networks platforms, potential cross platform opportunities and develop working relationship with MSG Network stakeholders
  • Rate card creation, pricing and P&L development

Experience For Senior Manager Business Solutions Resume

  • Financial and operational assessment leading to improvement recommendations
  • Analyze business requirements and translate them into system requirements
  • Work with regional, global IT and local vendors to select the IT solution to realize the business requirements
  • Responsible for system realization, develop functional specification, prepare user testing case, perform integration testing, prepare user training materials and deliver end user training
  • Align with regional IT and business on end-to-end change request management from initialization, formalization, development, testing to realization
  • Provide support to operation relevant applications (SAP AFS SD, adiPortal, TM check system etc.) Ensure all systems running stably for issue resolution and coordination of change requests and enhancement
  • Act as project manager/member to lead/manage the projects or cross-functional RFC
  • Preparation and revision of proposals to be presented to clients / agencies

Experience For Senior Manager, Business Solutions Resume

  • Monitor inventory of on-air assets
  • Actively develop solutions when advertiser integrations don’t run or are executed incorrectly
  • Preparation of all post analysis
  • Organize and analyze research and competitive information
  • Provide support and complete additional projects as directed
  • Assess and align IT demand against Portfolio’s strategic roadmap and business direction

Experience For Senior Manager Business Solutions Forecasting Resume

  • Ensures and/or designs complex business requirements for assigned area(s) of responsibility
  • Establish and maintain IT governance structure with adidas’ Emerging Market Process Owners in areas that touches SAP FICO to resolve issues and prioritize enhancement requests in support of adidas’ strategic direction
  • Manage & enhance the applications landscape in the areas of FICO function and change management process
  • Ensure that the systems under the responsibilities meet the SLAs and are stable that serves the purpose in minimal costs
  • Identify and steer adidas’ Emerging Market demand to GIT in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented
  • Leverage, recommend and implement Global Solutions/Functions whenever and provide training where necessary related to the role domain
  • Accountable for project delivery of applications or technology in time & budgets
  • Global IT, market and global (HQ) colleagues, Vendor partners
  • Establish and maintain IT governance structure with adidas Cross-functional Market Process Owners to resolve issues and prioritize enhancement requests in support of adidas strategic direction. Main area includes wholesale, SAP AFS (SD especially), B2B application

Experience For Regional Manager, Business Solutions Resume

  • Identify and steer adidas Cross-functional Market demand to GIT in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented
  • Establish the budget with user approval and monitor actual charges in line with work performed. Accountable to operate within the approved budget
  • Act as IT project manager and business analyst to ensure project implementation on time within budget
  • Ownership of business Process IT assessment documentation
  • Achieve IT application support service level management KPI
  • Ensure adherence to People Performance MyBest program and associated people management activities
  • Lead and motivate an organizational team of professional managers that provide account management, technical support and customer service to Visa client institutions
  • Achieve operational objectives through recommendations to strategic plans and reviews including preparing action plans; implementing production, productivity, quality, and customer-service standards; identifying trends; and resolving problems

Experience For Manager Business Solutions, IT Resume

  • Implement and provide guidance related to processes and policies, oversees the work of Account Management staff, and works with other department leaders to define, prioritize, and develop projects and programs
  • Act as an escalation point for the team and serve as a liaison between senior management or back office operations and the team
  • Provide leadership for complex cross regional/functional customer service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables
  • Involved in complex problem resolutions that have a broad impact on the business. Consistently communicate situational status and resolution both internally and externally
  • Standardize and evolve the skills, competencies and experience of the Solution Owner and Analyst team
  • Experience with supporting or configuring back office financial applications, such as Concur, SAP, Fraedom, etc
  • Experience working with a CRM solution, such as Microsoft Dynamics, Salesforce, etc

Experience For Manager, Business Solutions Architecture Resume

  • Set priorities and manage customer expectations internally and externally, and work both as part of a team and independently
  • Leadership – Effective people development
  • Consolidate all business requirements in the BI and HR areas and translate these into IT design documentation
  • Automation of business processes to increase efficiency
  • Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs
  • Accountable for project delivery of business process automation projects
  • Acts as execution arm of WM’s Corporate Fleet Operations to design, prototype, refine and scale core Fleet programs and ultimately transition them back to our “steady state” organization as institutionalized business solutions
  • Works with senior management, various board and steering committees, functional leaders and individual team leaders by contributing strategic vison and integrating a broad range of ideas regarding business solutions development

Experience For Manager Business Solutions Salesforce Servicecloud Resume

  • Coordinates and integrates enterprise solutions projects with a large scope and complexity in an environment for business change
  • Works at the top business contributor level of business and/or process systems analysis while considering the business implications to the current and future business environment
  • Responsible for deliverables, cost, schedule and quality of projects
  • Plans projects, allocates and directs staff and other resources to accomplish project tasks and maintain control over the project(s)
  • Focuses on consistency and quality in the implementation of process improvements and is involved in the post-implementation verification
  • Manage a team of solution owners and analysts whose primary role is to partner with Business and IT to facilitate the discovery, definition and delivery of IT solutions in the form of business-facing software systems and applications
  • Coach, guide and mentor the team on effective product roadmaps, release schedules, product / project backlog creation, feature identification / definition and user story creation and refinement
  • Contribute to, monitor, review and coach project teams on the development and refinement of product / project backlogs in the form of epics, features, user stories and tasks

Experience For Manager Business Solutions E Com Resume

  • Ensure project teams are aligned and adhering to "definition of ready" expectations for creating user stories and preparing for delivery sprints
  • Lead and contribute to the evolution of project delivery processes, procedures and best practices
  • Establish and maintain IT governance structure with adidas Emerging Market process owners to resolve issues and prioritize enhancement requests in support of adidas strategic direction
  • Manage & enhance the applications landscape in the areas of a. DTC functions including the POS for Own retail & franchise business. Local India IT Owner of POS & DTC applications, SAM ownership for EM; b. eComm application instances (global Demandware platform from DBC) and integrations for the same in Emerging markets
  • Identify and steer adidas Emerging Market demand to GIT in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented
  • Lead and further develop the business part of our testing process and data migrations, in an agile environment together with your counterpart in IT
  • Internal business customers in eComm for EM and DTC for India
  • Internal business customers in eComm & Group functions for EM and DTC for India
  • Develop our test and data migration process to adhere to best practice in our industry

List of Typical Skills For a Manager, Business Solutions Resume


Skills For Assistant Manager Business Solutions Resume

  • Well-developed leadership skills and management experience
  • Build teams and strong skills in the management of internal and external interfaces, also in an international context
  • Excellent organization, time management, and planning skill are essential
  • Experience incorporating user experience / design into the application development process and, specifically, Agile / Scrum delivery
  • Effectively build relationships and work with stakeholders outside Product team to develop and implement solutions
  • +6 years of experience in business analytics/supply chain/business process optimization focus or equivalent professional experience
  • Can effectively decompose an application / solution down into well-structured, groomed and understandable epics, features, user stories and tasks

Skills For Manager Business Solutions Resume

  • Presentation, deliberation and mediation skills
  • Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
  • Experience defining and executing a traditional requirements process inclusive of planning, elicitation, analysis, documentation, verification and management
  • Strong understanding of Cross-functional business processes in consumer product and manufacturing industries
  • Proven abilities in negotiating with and influencing customers and staff at all levels
  • Experienced in constructing and applying user story maps towards the development of product roadmaps and backlogs
  • Fundamental knowledge and understanding of software engineering, solution architecture, user experience / design and quality assurance
  • Experience with process flow modeling and performing current state analysis

Skills For Senior Manager Business Solutions Resume

  • Experience supporting complex projects
  • Demonstrated ability to work in a complex, fast-paced organization to determine business and customer needs, providing the best solution to meet those needs
  • Highly experienced in facilitating the definition of application development solutions
  • Strong commercial awareness in Sales & Marketing applications including CRM within the consumer products/manufacturing industry desired
  • Experience in managing teams and resolving issues across multi-discipline functions
  • Thought leadership on IoT strategic planning centered on offerings, support structure and opportunity prioritization and partnership strategy
  • Strong commercial awareness in SAP FICO within the consumer products/manufacturing industry desired
  • Strong commercial awareness in within the consumer products/manufacturing industry desired over a 3 year period is highly desirable
  • Strong commercial awareness in Cross-functional within the consumer products/manufacturing industry desired over a 3-5 year period is highly desirable

Skills For Senior Manager, Business Solutions Resume

  • Strong commercial awareness in Consumer facing business over a 3-5 year period is highly desirable
  • Demonstrate a sense of urgency in meeting numerous requests and deadlines
  • +6 years of experience in an international/multilingual Direct to Consumer environment
  • Experience in Analytics projects
  • Strong relevant knowledge of ERP solutions within area of responsibility

Skills For Senior Manager Business Solutions Forecasting Resume

  • Experience on SAP knowledge is preferable
  • Experience with SharePoint databases and K2
  • Excellent technical application development know-how, ideally gained in a software development environment
  • More than 3 years of hands-on experience in retail application support
  • Experience with Agile / Scrum
  • Overall IT experience with significant portion in software development
  • Experience with a product / solution discovery, definition and delivery process
  • Highly knowledgeable and experienced in the application of core Agile / Scrum and traditional waterfall software development frameworks

Skills For Regional Manager, Business Solutions Resume

  • Experience with Agile / Scrum tools, such as TFS, Jira and Rally
  • Understanding of data in the applicable domain, as well as how it relates to the business processes and end-to-end data lifecycle
  • Consulting and collaborative working style creating a culture of accountability and sharing
  • Working understanding of Scotiabank’s core banking systems for retail credit products
  • Responsible for day to day operations including scheduling and managing assignments (resource planning) inclusive of operations and projects
  • Creative thinking in problem solving and driving tasks/issues to resolution
  • Participates in the development of training/coaching programs and the implementation of coaching processes
  • Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions

Skills For Manager Business Solutions, IT Resume

  • High business acumen around data architecture, -integration and modeling and the supporting methods and technologies
  • Develop knowledge of emerging and new technologies to meet new business requirements, add value to business, and help accomplish strategic and operating plans
  • Provide post-live application support including incident trouble shooting, issue resolution and coordination of change requests and enhancement
  • Where required, to provide leadership, welfare and coaching to the team
  • Expertise in using standard MS Office tools (e.g., PowerPoint, Excel, MS Project, Word, etc.)
  • Familiar with concepts, practices, and procedures in network processing
  • Management of business process automation environment and keeping it up-to-date as prevalent in market
  • Introduction of new features and ensuring their adaptability by business users

Skills For Manager, Business Solutions Architecture Resume

  • Participate in resource planning and alignment of the Solution Owner and Analyst team to projects
  • Application responsible for sample management system for EM working in collaboration with Frik who has brand related application accountability
  • Lead and drive team of BAs through agile grooming efforts to support downstream scrum development work
  • Deepen knowledge of in Reporting applications and the integration into the overall application architecture
  • Acquire and maintain knowledge of commercial functions (channels and brands) in a dynamically changing environment to lead innovation in the organization

Skills For Manager Business Solutions Salesforce Servicecloud Resume

  • Manage identified projects using the IT project life cycle procedures and best practices
  • Responsible for coaching and performance management of direct reports
  • Align with GIT and business champion on end-to-end change request management from initialization, formalization, development, testing to realization
  • Leadership and Leading change
  • Process mapping, process improvement
  • Identifies data requirements for conducting analyses and gathers research / information required to perform these analyses from internal and external sources
  • Administer ongoing improvements and the feasibility of ERP system enhancements
  • Manage and support projects for lean manufacturing

Skills For Manager Business Solutions E Com Resume

  • Assist in the development and implementation of IT Standard Operating Procedures
  • Knowledge of Bank’s major/key business units
  • Solve complex problems with some management input/direction
  • Manages daily activities of assigned personnel to ensure assignments are completed in accordance with established guidelines and advises on priority projects. Defines team goals, develops and coaches staff to ensure team develops key capabilities and competencies to achieve desired results
  • Collaborates with Information Technology (IT) and business stakeholders to align field support with forecasted and actual business requirements. Translates strategic and operation plans into work requirements

List of Typical Responsibilities For a Manager, Business Solutions Resume


Responsibilities For Assistant Manager Business Solutions Resume

  • Work together with program management and business stakeholders to support e.g. analyzing, planning, coordinating and supporting test and migration efforts, and report on progress
  • Develop and deliver presentations and proposals for IoT & wireless solutions including responding to RFP’s
  • Can work in cross-functional teams, support decision taking and be pragmatic about managing different expectations
  • Coordinate and drive the test and data migration process towards our business, including UAT
  • Monitors and evaluates behaviors against competencies, as well as monitors progress against development plans. Monitor and recommend ongoing team development
  • A sound understanding of current IT Retail and eCommerce Solutions essential for this role
  • Exposure to Advanced analytics or predictive methods in planning
  • Train project participants and stakeholders in test/data migration methodology and -processes

Responsibilities For Manager Business Solutions Resume

  • Develop/improve the governance and management of the demand pipeline from the business and other IT portfolios, ensuring requests are consistently captured, estimated and prioritized within the SharePoint database solution
  • Develop key performance indicators for demand management and agree regular reporting to create transparency and tracking of progress against requests
  • Create and maintain a resourcing dashboard to monitor overall capacity and ensure appropriate resources are available to deliver against business demand
  • Recommend technology and process improvements to enhance efficiency and outcomes
  • Assure team development and process standardization
  • Drive the future BI Strategy and Roadmap to enable cross channel analytics which meets the requirements of the Finance and Brands teams
  • Initiate new innovation and follow latest technical trends to attract the consumer and continuously heighten brand desire
  • Responsible for 1st and 2nd level support for adidas Korea used Retail applications, like Global BI and SSOT MD

Responsibilities For Senior Manager Business Solutions Resume

  • Create new mobile solutions together with your business partners to get closer connected to the consumer. Live the mind set of “Mobile first”
  • HR, Finance and Business development team
  • Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process
  • Work with business and IT organizations to gather business requirements and capture business processes. Facilitate translation to technical specifications
  • Engage in all aspects of project management, including project planning, leadership and management of internal and external resources, management of project execution, risk management, prioritization, schedule and cost control, communication, issue resolution, and contingency planning
  • Establish IT budgets (expense and capital) and estimates
  • Monitors and evaluates actual performance against stated goals
  • Contributes to yearly performance evaluation and development plan processes
  • Coordinate recruitment and selection for positions as required

Responsibilities For Senior Manager, Business Solutions Resume

  • Create and maintain multi-year technical roadmap for all disciplines assigned
  • Oversee Team platform development and creation of all sales materials related to Team Properties
  • Lead partnership development process from brainstorm through account management transition, working closely with sales and account management and internal/external stakeholders, including league contacts
  • Work with SVP and VP property sales leads on path to budget; create, vet and build Team platforms (custom sales material outlines and P&L) accordingly; establish year-long development and sales strategy calendar of deliverables
  • Develop and maintain strong relationships with internal/external stakeholders and key league (NBA/NHL) contacts and industry relationships to be top of mind during strategy planning
  • Ensure IT 1st level support for named functional business area operates with an efficient, consistent and constructive service mindset

Responsibilities For Senior Manager Business Solutions Forecasting Resume

  • Proactively identify new assets and build creative turnkey platforms to generate new revenue opportunities
  • Develop and maintain deep knowledge of all Team properties and assets/rights granted by MSG; becoming everyone’s ‘go-to’ as the in-house ‘expert&#8217
  • Manage available inventory, track sold inventory, deadlines, property assets, designations and promotional rights granted by MSG
  • Act as the SPOC (Single Point of Contact) for Reebok Brand. Embed in the business and meet regularly with key business stakeholders to be aware of ever changing business dynamics
  • Act as a consultant to the Reebok Brand business functions to understand their current and future needs. Proactively identify opportunities and market trends to further advance their capabilities
  • Leverage global IT solutions to implement standard processes and systems in accordance with overall company strategy and objectives

Responsibilities For Regional Manager, Business Solutions Resume

  • Ensure business requirements are clearly articulated in specification documents to include solution KPIs, user usage, gap assessment and technology needs
  • Gain expert knowledge of named functional business area processes, system and organization. Influence business stakeholders to adapt new business processes which drive operational excellence and competitive edge
  • Secure business stakeholder satisfaction for the implemented solution
  • Understand, challenge and manage demand dependencies and business requirements within the business community and across Global IT to maximize added value and continuous business process improvement
  • Gain functional expertise (process & system) for respective business areas and engage in peer-to-peer discussions to strengthen and enable business strategies
  • Reebok cross functional business partners
  • Global IT (HQ and other locations)
  • North America Infrastructure teams

Responsibilities For Manager Business Solutions, IT Resume

  • Develop and maintain the IT Business Continuity Management Plan (ITSCMP) for Retail systems
  • Act as project manager to lead and manage the projects
  • Insure interdependent growth and success of PPG Collision Center and Jobber Customers within an increasingly competitive and performance oriented Collision Industry. If our programs and offerings improve our customer’s performance they win and we win
  • Class development and delivery
  • Run strategic and solutioning initiatives from start to finish in a small project team with the ability to autonomously perform responsibilities ranging from project management to data analysis
  • Demonstrates high quality / accuracy standards
  • Provides analytical support for one or multiple workstreams within a project
  • Performs analyses accurately with oversight from project manager
  • Helps create and deliver stakeholder-ready content to contribute to the overall project deliverable

Responsibilities For Manager, Business Solutions Architecture Resume

  • Communicates conclusions clearly and concisely to team members and stakeholders
  • Lead a small team of Business Analysts/Programmers to achieve the overall IT strategic and operational company goals
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
  • Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements. Deliver the following artifacts as needed: Functional requirements, User experience cases, Screen and Interface designs
  • Lean Operations experience

Responsibilities For Manager Business Solutions Salesforce Servicecloud Resume

  • Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages
  • Define and participate in analysis of interface to ERP and other database integrated systems
  • Maintain IT compliance as it relates to SOX controls
  • Utilize project management systems and methodologies to deliver project successes
  • Participate in the organization’s strategic planning efforts. Ensure that the impact of technology on the strategic planning process, and the resulting strategic plan, are understood and accounted
  • Internal business customers
  • A sound knowledge of BPMN
  • Work independently and create results through others

Responsibilities For Manager Business Solutions E Com Resume

  • Fluent in English (written and spoken) – ideally combined with one more language
  • In-depth knowledge of the processes of the entire software development and product life cycle
  • Provide support to operation relevant applications (HUB, TMS, SMS, CRT, Mobile solution etc.) Ensure all systems running stably for issue resolution and coordination of change requests and enhancement
  • RFC management to ensure the deliveries on-time
  • Provide technical support to Retail systems (RBO, e Commerce, CRM and HRIS etc)
  • Provide infrastructure and network support to own retail stores
  • Trade & Invoice Finance
  • Intermediaries and referrer relationships
  • Willingness and ability travel up to 25% within Northwestern Europe

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