Loan Manager Resume Sample

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Lawson Olson
882 Lesch Field,  Chicago, IL
+1 (555) 565 5675

Work Experience

Loan Servicing Manager
08/2017 - PRESENT
Philadelphia, PA
  • Product Operations managers and other PO business units to partner in the delivery of key accountabilities
  • PO unit leadership team to ensure delivery of key accountabilities of role
  • Partner with internal regulators and auditors
  • Update the MRM system with all communications affecting the member’s account
  • Complete CU’s Financial Counseling Program with members that request assistance as needed
  • Manage the closing request pipeline and rush request inbox to ensure timely closings
  • Ensure timely communication between Closing and Post closing relative to the delivery of collateral documents
  • Manage the quality, timeliness, and service levels agreements of the Closing Department and ensure that our customers are serviced through funding
  • Strive to achieve all forecasted production goals, while maintaining quality of work and service level expectations
Loan Administration Manager
06/2012 - 04/2017
Phoenix, AZ
  • Prepare loan closing reports for management, production and auditing purposes
  • Perform random audits of closers loan files to ensure that the loan terms meet those that are acceptable for the proposed program and product type; ensure that all applicable “prior-to-closing” conditions have been cleared in accordance with company policy
  • Recruit, train, develop, mentor, coach and lead a high quality team of mortgage closerss in an environment that encourages employee participation in determining how best to serve clients, operate most efficiently, and achieve the KBM financial goals
  • Track, monitor, and manage all staff hours and overtime to maintain productivity and client service levels
  • Provide staff with continual, constructive feedback on performance; is accountable for staff performance
  • Ensure loans are closed following policies and guidelines of our approved mortgage insurance companies, HUD, VA, USDA, FNMA, FHLMC and applicable investors
  • Ensure timely and accurate response to all Quality Control and Compliance Finding Reports
  • Provide highest level of customer service to both our internal and external customers
  • Achieve benchmarks in all key areas of compliance, customer service and production
Consumer Loan Manager
02/2006 - 02/2012
Boston, MA
  • Interprets and implements guidelines for the closing team that are cohesive with investor, agency, federal, and state requirements
  • Run, analyze and manage reports related to closing and track each closer’s performance, related to objectives set by management
  • Responsible for producing and delivering reports to senior management that track productivity, quality and, efficiency
  • Maintain a functional servicing and asset management platform with appropriate staffing levels and technology solutions. Assist the Loan Servicing Supervisor with the administration of the servicing systems and databases used to service the portfolio
  • Create a skilled and motivated loan administration team by hiring, developing, training, leading and coaching employees to provide high levels of service to customers to create customer commitment and loyalty
  • Implement prudent risk management practices and oversee quality controls. Assure that loans are serviced in accordance with the Company’s high professional standards and in compliance with appropriate programmatic regulations and requirements
  • Responsible for strategic planning and budgeting for the loan administration area of HomeStreet Capital to enable the department to meet production and profitability goals. Includes ongoing streamlining and efficiency efforts including use of information technology for business solutions
  • Coordinate with HomeStreet Capital team in regard to servicing of loans, including assumption processing and underwriting, and loan retention strategies


Huntington University
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Strong computer skills including enterprise applications and PC skills - Word, Excel, PowerPoint, etc
  • Strong problem solving skills, and able to effectively and professionally communicate with diverse audiences and levels of leadership
  • Excellent PC skills with strong focus in MS Excel and Powerpoint
  • Excellent communication skills, both written and verbal, with the ability to deal effectively with a broad range of employees and customers
  • Excellent interpersonal skills (communication, influencing, active listening, delegating, leadership)
  • Strong organizational, problem solving, and continuous improvement skills
  • Strong Recruiting Skills

How to write Loan Manager Resume

Loan Manager role is responsible for software, excel, organizational, mainframe, finance, credit, training, database, recruiting, compensation.
To write great resume for loan manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Loan Manager Resume

The section contact information is important in your loan manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Loan Manager Resume

The section work experience is an essential part of your loan manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loan manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loan manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Loan Manager resume experience can include:

  • Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels of Management
  • Excellent verbal and written communication skills to effectively interact with all levels of management and staff
  • Effectively collaborate with other business areas and departments to drive improvements to process
  • Experience with deals involving Syndications and Participations is desired
  • Work with Credit and Collection departments to coordinate effective program of working on delinquent loans, workout agreements, PLRs, TDRs, etc
  • Experience in corporate environment in a position involving cooperation with various international stakeholders

Education on a Loan Manager Resume

Make sure to make education a priority on your loan manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loan manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Loan Manager Resume

When listing skills on your loan manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical loan manager skills:

  • Strong analytical skills, including data presentation
  • Effective client presentation skills. Ability to articulate PIMCO philosophy and process and support new business franchise
  • Proven ability to effectively interact and forge relationships with teammates and customers at all levels of the organization
  • Excellent communication skills/Ability to communicate with a broad range of people
  • Demonstrate exceptional emotional maturity in high stress decision-making situations, while keeping Client delivery and Operational Control as priorities
  • Prior loan servicing management experience required

List of Typical Experience For a Loan Manager Resume


Experience For Loan Servicing Manager Resume

  • Establish/maintain strong working relationships w/ Operations, Technology, Investment Finance, RISK, Legal, Compliance and Operational Controls
  • Very good knowledge of MS Excel, MS Word and MS PowerPoint
  • Organizing high volumes of activity and serving as the primary transaction approver in multiple systems
  • Assisting with extension process and advising Applications team where necessary
  • Partner in the developing, coordinating, and driving technical improvements within various product processors including Credit Platform, Flexcube & WINS
  • Exhibits an understanding of loan servicing protocols
  • Serve as borrower’s primary customer service contact with the goal of enhancing the value that Borrowers place on their HomeStreet Capital relationship
  • Prepare Monthly Update Report for VP of Lending
  • Subject matter expert in banking regulations

Experience For Loan Administration Manager Resume

  • All disclosure requirements are completed within Federal Time Limitations. Provided training and support to staff
  • Manage Citi’s Private Bank Citi-Agented and Deal Closing team portfolio, Letter of Credit activity and provide Leadership to team members
  • Creatively problem solve and manage escalations, while maintaining Operational Control
  • Provide Training for Loan officer
  • Collaborate with Credit planning, credit analysis and other sections/ department in to resolve/ revise operation guideline
  • Responsible for follow up and monitoring of customer loan activities
  • Guide and lead the team in loan processing and credit evaluation
  • Procedure and Policy Writing
  • Production and analysis of reporting related to productivity, quality, and other requirements in an accurate and timely manner

Experience For Loan Closing Manager Resume

  • Relentless focus on delivering exceptional customer service
  • Oversee all team members and have a weekly case update status meeting with each team member
  • Develop associate ownership of data integrity of the loan servicing system
  • Supervise, develop, and implement policies and procedures for credit rating, prepayments, reconveyances, and payoffs
  • Oversee and maintain audit standards for quality control by ensuring accuracy throughout the department
  • Direct formulation of loan administration group goals and objectives at least annually and coordinate throughout the year
  • Include staff in key decisions and create enthusiasm and commitment to unit and organization goals

Experience For Consumer Loan Manager Resume

  • Coordinate and supervise work of loan administration staff
  • Serve as representative to Capital Management Group
  • Act as company representative at various applicable professional meetings and conferences
  • Serve as liaison with Investors and Company Internal Audit Department
  • Promptly document, report, track, and resolve issues that affect business or team performance, lead the development and implementation of solutions – escalate concerns or obstacles to senior management
  • Create a Shared Services Model for Loan Servicing
  • Execute Against Key Strategies

Experience For Mortgage Loan Processing Manager Resume

  • Drive Value for Our Operational Partners
  • Partner with the business on IBAM and Issue development to ensure proper controls are outlined to address root cause, outline appropriate remediation steps and timelines, establish ownership and determine appropriate risk level
  • Ensure documentation and execution of issue resolution, including root cause, remediation and timely closure including visibility of issues coming due and/or past due with escalation to Sr Mgmt when concern with meeting timelines
  • Develop formal approval process for IBAM closure requests within the business before presented to Risk, Legal, Compliance and IA for review including gathering of Gather key artifacts supporting remediation and develop closure attestation package
  • Lead the Business in executing their respective MCA responsibilities including providing support related to control evidence and facilitating the business preparedness for annual risk assessment
  • Focus on enhancing and developing control environment with attention to efficiencies and process improvements
  • Organize and drive loan servicing business control process efforts that build common practices, processes and platforms

Experience For Business Banking Construction Loan Manager Resume

  • Collaborate and interface with Sr Leaders with Loan Servicing, Compliance, Risk and Legal to develop and execute effective functional control strategies including developing and presenting recommendations
  • Act as subject matter expert for above processes and for projects involving process improvement and regulatory enhancements related to above processes
  • Management and development of resources, organizational support activities and processes to ensure a high quality of support services for our operational clients. This includes continual improvement of all processes within loan servicing support to achieve desired support model
  • Provides strategic direction for business control teams including management of people, budget and planning
  • Handles occasionally complex and variable issues with significant departmental impact across loan servicing
  • Exercises control over resources, policy, documentation and controls for team specific to issue management
  • Responsible for governance, implementation and execution activities for self and other team members
  • Serve as administrator for Vendors
  • Review service agreements to ensure efficiency and performance

Experience For Senior Manager, Loan Servicing Resume

  • Facilitates huddles and team meetings on a regular basis
  • Review Paid Ahead Loans (PAL) exceptions
  • Review Missed Payment Non-Delinquent Accounts exceptions
  • Review Teller Critical Non-Financial Activity exceptions
  • Review New Loans Report Exceptions
  • Cross sell and understand products
  • General knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures
  • Monthly reporting done in a timely fashion. Rate review (including Title I) to monitor any potential rate adjustment. Review/audit other lenders’ loans/payment extension requests for quality assurance and Compliance issues
  • Five years of sales, customer service and management experience

Experience For Credit Union Loan Manager Resume

  • People Leadership: Motivate Others, Develop Others, Promote Teamwork, Show Adaptability
  • Deal with and deliver to short deadlines
  • Lead the team and drive favorable business results by managing and monitoring the daily activity and production of team members; including hiring, training and performance management. This includes recruiting and retaining high performing team members
  • Analyze team results and provide reporting to senior management including aging, volumes, performance trending, and any issues that affect current or future production trending data
  • Hold team members accountable for individual and department goals
  • Regularly evaluate and provide recommendations to enhance the technology, policies and procedures and customer communications that relate to these processes
  • Promptly document, report, track, and resolve issues that affect business or team performance

Experience For Loan Agency Manager Resume

  • Lead the development and implementation of solutions – escalate concerns or obstacles to senior management
  • Be a change leader, and one who helps teams understand and embrace change
  • Have experiences that demonstrate a preference to work collaboratively with peers, other business units, stakeholders, and all levels of leadership to achieve shared objectives
  • Provide tactical and strategic direction for assigned processes to ensure production results meet/exceed expectations related to investor guidelines, regulatory compliance, and state and federal law as applicable
  • Staffs, develops, and regularly engages team members in different geographic locations
  • Maintain acceptable levels in all key risk indicators, and key performance indicators, across operational units
  • Assist in mid-year and annual team member reviews
  • Facilitate communication between stakeholders via conference call, screen share and WebEx to resolve issues and escalations between businesses across multiple time zones
  • Internal report on credit activities

Experience For Credit & Trade Loan Manager Resume

  • Check and confirm of loan approval
  • Check and sign on contracts assigned by GM/ DGM in line with loan policy and guidelines
  • Review the case upon first request for funds to ensure that we have an understanding of the current status of the case, the strategy going forward and an identified route to repayment
  • Manage repayment process with relevant Loan Management Assistant
  • Manage the process where SRA intervene in relation to legal firms (e.g. firms dissolved/struck of the SRA register)

List of Typical Skills For a Loan Manager Resume


Skills For Loan Servicing Manager Resume

  • Strong organizational skills and ability to manage several active initiatives with appropriate prioritization
  • Prior experience in commercial loan servicing and with Enterprise! Loan Management System
  • Exceptional organizational skills and ability to efficiently handle workflows
  • Audit and Risk Skills
  • Demonstrated ability in directing, leading, motivating and holding others accountable for favorable business results
  • Strong working knowledge of the loan accounting and deposit systems
  • Proven track record with regard to problem-solving and identifying variances through investigation

Skills For Loan Administration Manager Resume

  • Ideally direct experience of Managing/training a team
  • Solid knowledge and understanding of the business unit’s key products and services, processes and controls
  • Experience with Metric reporting for individuals and groups, with the ability to read, interpret and act on multiple data sources
  • Loan servicing experience
  • Mortgage Loan Operations/Servicing experience
  • Experience in project management in the banking industry

Skills For Loan Closing Manager Resume

  • Experience in mortgage servicing, with preference for detailed knowledge of cash management
  • Junior college/two year college training or related work experience
  • Mortgage processing experience required
  • Extensive experience in loan servicing, loan documentation, or credit
  • Strong understanding of Deed-in-Lieu and Short Sale processes
  • Input final information as validated in Encompass and reruns AUS, as applicable, for final loan submission
  • Establish and maintain governance over processes that contribute to operational effectiveness
  • Maintain a strong performance management track record within the team rooted in accountability and reward based on performance
  • Experience with loan database software

Skills For Consumer Loan Manager Resume

  • Proven capacity to work independently with limited supervision
  • Strong legal sense
  • Managing a team of approximately 60 employees including 4 managers
  • Managing the functions of the mortgage loan servicing department and line of business
  • Logging all incoming wires and payoff checks
  • Working knowledge of State, Federal and general banking compliance requirements and regulations
  • Processing loan payments on a daily basis for various reverse mortgage loan programs
  • Processing of HUD Claim funds
  • Organizing queue data received from other internal departments

Skills For Mortgage Loan Processing Manager Resume

  • Updating comments into system
  • Working knowledge of credit union and loan expertise
  • Managing departmental processes as they relate to escrow analysis and interest on escrow
  • Training of Personal and other management
  • Working with Loan Management Assistant to ensure all Solicitors/Clients are contacted regularly for case updates
  • Advising team and Solicitors/Clients of their obligations in relation to the loan
  • Reviewing Asset Schedules/Financial Orders/Counsel’s Opinion in relation to the case
  • Training needs for self and team

Skills For Business Banking Construction Loan Manager Resume

  • Pricing for implementation of new products/services
  • Responsible for training, counseling, conducting performance reviews, hiring and terminating staff
  • Knowledge of mortgage lending, including loan processing and originating
  • Earn reputation (for department and self) of adding value, getting things done, and proactively resolving issues (vs. creating them)
  • Provide supervision and direction for the Servicing Team including monitoring the workflow, managing schedules and balance the workload
  • Acts as a change leader, readily embracing and adapting to change, and modeling that behavior for the larger team
  • Directly manage processing function monitoring file status to ensure timely and correct processing
  • Thorough knowledge of major market and middle market commercial banking portfolio monitoring operations and servicing functions
  • Provide assistance and oversee associates working in the Servicing Department, ensuring monthly goals are met and all HUD compliance is adhered to

Skills For Senior Manager, Loan Servicing Resume

  • Support investing desks with the build out and management of origination/ lending platforms as needed
  • Develop thoughtful trading strategies for specific objectives and/or recommended alternative strategies for achieving portfolio goals
  • Apply broad and comprehensive understanding in multiple functional areas as well as underlying business risk principles
  • Decision making ability taking into account risk. Lead others to make informed decisions
  • Thorough understanding of all Business Banking loan products

Skills For Credit Union Loan Manager Resume

  • Knowledge of mortgage servicing rules relating to portfolio loans, loans sold to secondary market, escrow, PMI and forced-placed insurance policies
  • Run monthly “watchlist” meetings with Managing director and Head of Underwriting
  • On-going training to the team of Divorce/Financial processes, Repayment process and the Termination process
  • Ensure all team members are uploading information to the Loan Notes for all clients and are using the General Email storage files
  • Thorough understanding of employee coaching techniques

Skills For Loan Agency Manager Resume

  • Basic reversing and reapplication of research items. Noting system, as applicable
  • Advanced knowledge and understanding of the business unit’s key products and services, processes and controls
  • Advanced understanding of the business unit’s risk and regulatory requirements
  • Advanced understanding of internal business partners’ business, services and organization
  • Proficient with all Office products, including Microsoft Access and Excel
  • Verify loan is complete with checklist and accompanying disclosures, documents, needs list, anticipated or confirmed program/investor, and etc
  • Communicate loan approval from underwriting
  • Manages a staff of Loan Processors I, II and Loan Processing Assistants

Skills For Credit & Trade Loan Manager Resume

  • Expert knowledge and understanding of the business unit’s key products and services, processes and controls
  • Expert understanding of the business unit’s risk and regulatory requirements
  • Advanced understanding of external customers’ business, services and organization
  • Thorough knowledge of the loan accounting system, RIMS, LaserPro and other applicable systems
  • Disciplined work ethic resulting in accuracy and timely completion of projects
  • Previously working with professional services
  • Maintain a broad understanding of all major changes to the LOB and to PO businesses that have the potential to impact service
  • Work with Solicitors/Clients to try and reach an amicable solution before considering termination of loan
  • Liaise with Recovery Solicitors/Barrister to work out a strategy going forward and provide any documentation required

List of Typical Responsibilities For a Loan Manager Resume


Responsibilities For Loan Servicing Manager Resume

  • Proven ability to articulate complex issues concisely and in simple language
  • Continuing education in bank related courses
  • Outstanding knowledge of the external environment – regulatory, political, competitors, etc
  • Collaborate with Accounting department to reconcile and manage cash accounts
  • Ensure associates have appropriate training and other resources to perform their jobs
  • Thorough knowledge of word processing and spreadsheet applications
  • Hire and retain top-performing individuals
  • Lead group that conducts outbound calls to clients at various stages of the credit cycle, including pre-1st payment, on path to force-placed insurance, etc

Responsibilities For Loan Administration Manager Resume

  • Communicate with Secondary desk, subservicer, and CMG loan officers/staff via email, phone, and reporting
  • Reviews and approves daily reports as required within the Loan Servicing function
  • Ensure incoming customer documentation is scanned and uploaded in a timely manner
  • Liaise between RBWM, Collections, BRCM and other HSBC Partners
  • Deal with any queries from client’s who have repaid their loan
  • Ensure that relevant cases are flagged and managed if Novitas have concerns in relation to repayment
  • If termination of an agreement is inevitable, follow the Termination and Default process to ensure timely recovery of monies

Responsibilities For Loan Closing Manager Resume

  • Regularly monitor those cases referred to recovery solicitors
  • Review invoices from Recovery Solicitor and allocate to relevant client
  • Investigate alternative debt recovery route for smaller facilities i.e. small claims court
  • Coordinate resolution with attorney, borrower & management follow up as to status of foreclosure proceedings & prepare status reports
  • Responsible for the accurate reporting of loan characteristics, loan balances, payment amounts, and customer information to management, credit agencies, banks, and other parties as requested
  • Compile documentation for Asset Review Committee. Coordinate and run the bi-monthly Asset Review Committee meetings
  • Establish and implement controls that manage the company's daily receipt of customer checks
  • Demonstrated ability to handle multiple tasks simultaneously; exceptional organizational skills required; ability to meet designated deadlines is also a critical qualification

Responsibilities For Consumer Loan Manager Resume

  • Manages the daily work activities of residential loan processors to ensure that loans are processed according to established regulations and procedures and facilities policies and procedures among the processing staff
  • Monitors work load to ensure timely processing of loan applications; reviews applications for completeness and compliance to investor guidelines before submitting to underwriting; notifies borrowers, Realtors and Builders of loan approval or denial; prepares documentation for closing; maintains loan files
  • Workflow assignment and coordination, ensuring adherence to department service level agreements and all applicable laws and regulations
  • Collecting, reviewing, and analyzing data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements
  • Providing leadership, coaching and feedback to a team of Consumer Loan servicing specialists to drive excellent performance and encourage professional development
  • Track service performance and goals of processors by working closely with Sales Manager and Originators to ensure quality service

Responsibilities For Mortgage Loan Processing Manager Resume

  • Develop and enhance Processing Departments processes and procedures to ensure efficiency
  • Participate in projects or initiatives that affect their area of responsibility and professionally represent the department
  • Train processors on new products, procedures, investor guidelines, etc
  • Process and Close Assumptions and CP Modifications
  • Problem resolution on files in process with Originators, Realtors, Underwriters and clients
  • Communicate with clients and people at all levels of the organization
  • Manage, train and motivate team members
  • Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Foothills Bank
  • Represent Foothills Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy

Responsibilities For Business Banking Construction Loan Manager Resume

  • Lead, motivate and coach employees in department to exceed expectations
  • Develop and maintain written procedures for all key activities
  • Develop Service Level Agreements (SLAs) in concert with leader that are critical to the department’s success
  • Understand department’s capacity, sensitivities, and limitations. Anticipate issues before they arise
  • Serve as focal point for client complaints and error resolution. Research as needed

Responsibilities For Senior Manager, Loan Servicing Resume

  • Ensure loan discrepancies with sub-servicer are corrected timely and accurately
  • Uphold compliance with all relevant internal and external rules, regulations and procedures; engage others to act responsibly and minimize operational risk and internal control issues
  • Experience in influencing within a complex matrix environment
  • High level of drive, perseverance, and motivation to ensure delivery of a broad range of outputs simultaneously
  • Financial/technology acumen to drive processes and report results
  • Significant experience conducting research related to escrow accounts and balances; demonstrated ability to identify root cause of issues impacting assigned processes
  • Acts with a sense of urgency in managing business and team issues

Responsibilities For Credit Union Loan Manager Resume

  • Work a flexible schedule when necessary (evenings and/or weekends during peak volume periods)
  • Works as a collaborative member of a larger team, takes personal accountability for results and drives that through the team
  • Able to travel as necessary (15% or less)
  • Competitiveness, a desire to Lead in a team environment and grow in a Leadership role
  • In depth knowledge of mortgage related risk and compliance
  • Clear and concise communication, both verbal and written
  • Personnel Management/GSC Governance

Responsibilities For Loan Agency Manager Resume

  • Personal Loan Products Knowledge
  • Manage repayment where necessary
  • Assess and recommend improvements to the departments' processes and systems in collaboration with other department heads
  • Establish procedures and processes that support company and departmental standards that promote timely and accurate boarding of loans, posting payments, rate changes, customer billings, and daily balancing of accounts
  • Self-motivated professional with ability to prioritize and delegate assignments
  • Three to five years experience as a lender

Responsibilities For Credit & Trade Loan Manager Resume

  • Previous experience in the mortgage industry
  • At least one year sales and customer service experience is required
  • Related experience in the financial services industry
  • Leadership abilities with demonstrated capability to manage, mentor and develop a team
  • Good knowledge on bank Risk management and Asset liability management
  • Strong Database management and utilization ability

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