Loss Mitigation Resume Sample

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Lambert Mertz
80233 Corkery Prairie,  Detroit, MI
+1 (555) 548 4999

Work Experience

Loss Mitigation Manager
01/2018 - PRESENT
Detroit, MI
  • Experience: At least 4 years’ of Auto Finance experience, including experience that demonstrates effective customer service skills
  • Manage the daily performance, quality adherence and workout production of the Loss Mitigation Underwriting and New Application Setup Team (Staging)
  • Oversee the loss mitigation application intake, acknowledgement and assignment process
  • Manage workout decision timelines in accordance with state, federal and agency requirements
  • Maintain department procedures, job aids and training material. Manage the implementation of new investor/insurer workout programs
  • Develop and manage to Key Performance Indicators to evaluate Loss Mitigation staff and overall team performance
  • Support employee career development by providing effective coaching, training and motivation
  • Collaborate with other default managers to eliminate cross-functional processing defects by developing preventative controls
  • Responsible for the development and execution of remediation action plans associated with audits, agency examinations and/or client reviews
Home Mortgage Loss Mitigation
09/2011 - 09/2017
Phoenix, AZ
  • Perform vendor SLA monitoring of third-party service providers
  • Develop and manage client specific workout programs
  • Plan the operation and workflow for the Loss Mitigation function to ensure monthly and quarterly objectives are achieved
  • Ensure loss mitigation strategies are being offered in accordance with Investor and Insurer guidelines including Repayment Plans, Forbearances, Modifications
  • Execute on personnel hiring, training, ongoing coaching and feedback, performance ratings, salary changes, promotions, transfers, and terminations. Establish priorities and resolve personnel problems
  • Develop and administer specific productivity and quality goals for each assigned loss mitigation function
  • Ensure Regulatory (Reg X, ECOA etc) and Investor/Insurer/Policy requirements and timelines are understood and met
  • Ensure applicable PHH Loss Mitigation Policy guidelines are understood and followed. Provide coaching and feedback to policy questions and issues
  • Partner with the QA to timely resolve Income Calculation discrepancies and policy issues as applicable
Loss Mitigation Phone Banker
07/2005 - 07/2011
Philadelphia, PA
  • Complete regulatory and risk monitoring and exception reporting reviews including root cause analysis
  • Work with your team to identify process improvement opportunities and work with the appropriate levels of management to explore and implement
  • Lead and/or participate in process improvement initiatives including validation testing
  • Serve as Policy and Procedure owner for your applicable area of the Loss Mitigation process including tracking and requesting updates as needed
  • Partner with OOP team and other areas as applicable, to handle borrower inquires and complaints in a timely and accurate manner
  • Manages timeline and quality decisions made by the loss mitigation team
  • Manages timely and accurate investor/insurer claim filing on loss mitigation files


University of Phoenix - Idaho Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Demonstrates strong reporting and analytical skills
  • Strong skip-tracing skills and collection knowledge
  • Utilize your excellent listening, oral, and written communication skills
  • Prompt and excellent follow up and documentation skills
  • Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required
  • Portfolio management, strong organizational skills and attention to detail
  • Strong problem solving & strategic thinking skills with the ability to identify problems and recommend solutions

How to write Loss Mitigation Resume

Loss Mitigation role is responsible for reporting, finance, customer, word, compensation, credit, training, auditing, litigation, security.
To write great resume for loss mitigation job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Loss Mitigation Resume

The section contact information is important in your loss mitigation resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Loss Mitigation Resume

The section work experience is an essential part of your loss mitigation resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loss mitigation responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loss mitigation position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Loss Mitigation resume experience can include:

  • Strong follow up and customer service skills as well as computer knowledge including proficiency in Word and Excel
  • Demonstrates strong Microsoft Office knowledge (Excel, Word, Access, PowerPoint, Outlook, etc.)
  • Experience in a direct customer contact service, collections, loan workout or sales environment or related financial services experience
  • Auditing experience, writing detailed reports based on observations
  • Experience in working with Remarketing data
  • Oversees the 2nd look process to review denied modification workouts prior to a final decision being communicated to our borrowers

Education on a Loss Mitigation Resume

Make sure to make education a priority on your loss mitigation resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loss mitigation experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Loss Mitigation Resume

When listing skills on your loss mitigation resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical loss mitigation skills:

  • Vendor management experience in Default Servicing (strong preference)
  • Exceptional written and oral communication including facilitation & summarization skills to drive action and results
  • Customer Service Skills; quick on the phone problem solving and a willingness to research any issue timely
  • Experience in a direct customer contact service, collections, loan workout or sales environment or related financial services experience
  • A proven history of strong leadership
  • Change & time management skills

List of Typical Experience For a Loss Mitigation Resume


Experience For Loss Mitigation Manager Resume

  • Works closely with Default Reporting for the timely and accuracy of the 1099 A's and C's that need to be sent to our borrowers and filed with the IRS due to the completion of loss mitigation files
  • Provides training to integrate vendors into HDFS’ business model and culture to create a seamless experience for our customers
  • Preparing trial jackets
  • Assist with training and handling miscellaneous projects as needed
  • Assists with training and handling miscellaneous projects as needed
  • Negotiates settlements with customers based on current thresholds while maintaining HDFS and customers best interest
  • Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions

Experience For Manager Loss Mitigation Resume

  • Provides coaching to vendor partner associates and supports team improvements
  • Regularly meets with vendor partners to properly calibrate call monitoring guidelines
  • Attends mediation hearings with the various courts to ensure workout options have been exhausted
  • Analyzing and understanding credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association documents and other supporting documentation to verify customer financial and property data
  • Experience with servicing systems, including MSP/BKFS templates, and LoanSphere
  • Ensure necessary steps are taken to resolve modification discrepancies within established deadlines
  • Broad exposure to CFPB, OCC, and investor/insurer requirements
  • Interact professionally with a diverse group: executives, managers, vendors, and investors
  • Locates customer for collections

Experience For Manager, Loss Mitigation Operational Controls Resume

  • Determines and effectively collects money through payoff, settlement or payment arrangements, while maintaining Harley-Davidson Financial Services (HDFS) and customers best interest
  • Effectively partners with external vendors (i.e. skip, outside collection agency) through verbal and written communications, updates, decision making, account maintenance, auditing, and taking an active role in identifying and quickly resolving any concerns/potential issues
  • Assigns charged off accounts to external vendors for skip and collection
  • Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and able to interact with all areas within the organization in a professional and effective manner
  • Possesses solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, correspondence, along with updating credit bureau agencies
  • Relevant experience in related roles

Experience For Loss Mitigation Document Prep Specialist Resume

  • Handle first level customer escalations
  • In absence of a Senior Representative, assumes the role of acting Senior Representative and uses management discretion in conducting the tasks of a Senior Representative
  • Communicates with attorneys, executors, and beneficiaries regarding deceased customers while continuing collection efforts
  • Resource/mentor to the team
  • Timely development and implementation of Loss Mitigation projects associated with Compliance and Regulatory Bulletins

Experience For Home Mortgage Loss Mitigation Resume

  • Participate is loss mitigation systems evaluations and implementations
  • Create and manage complex project plans, author business and functional requirements, establish resource schedules and timelines, and assist in the development and execution of user acceptance and regression testing
  • Reviewing processes to determine ways to reduce expenses (examples: automate, reduce paper, and improved BI analytics)
  • Monitor processes for opportunities to improve data sets, measure operations, streamline processes or reduce timelines
  • Provides support for vendor partners as primary/initial point of contact
  • Evaluates and resolves escalated accounts
  • Reviews on-site performance and adherence to documented policies and procedures
  • Monitors and evaluates live and recorded calls by vendor partner associates
  • Analyze bankruptcy plans to ensure proper treatment

Experience For Mtg Loss Mitigation Resume

  • Request legal request to protect Ally's interests
  • Generate, send, and request applicable legal documents
  • Stay informed of changes in national policy and procedures
  • Consistently multi-task; read notes, listen to customers, and respond appropriately
  • Researches and resolves dealer and customer issues/concerns Uses effective time management to ensure customer service experience is satisfactory and meets expectations
  • Possess basic understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes and correspondence
  • Able to effectively prioritize job functions and assist wherever needed

Experience For Loss Mitigation Group Manager Resume

  • Generate, send, and file applicable documents
  • Update accounts with relevant information in multiple computer systems
  • Provide account resolution options to families
  • Gather necessary documents/information from families to start resolution
  • Update account to indicate customer is deceased
  • Issue vehicles for repossession
  • File probate claims with courts

Experience For Loss Mitigation Phone Banker Resume

  • File credit life claims with insurance companies
  • Monitor account until resolution is completed
  • Use 2 screen workstations as well as use multiple systems at a time
  • Compliance with Service member's civil relief act (SCRA)
  • Direct conversations with customers, suppliers, and attorney firms
  • Respond to customer disputes inquiries

Experience For Loss Mitigation Mortgage Closing Specialist Resume

  • Stay informed of changes in policy and procedures
  • Identify, propose and oversee third-party organizations and/or internal resources who execute the strategy. As part of the ongoing business review, make recommendations to the strategy including validating whether to insource or outsource various functions
  • Continuously evaluate performance of third-party organizations (or in-house groups) to ensure delivery of superior results for the organization. This includes engaging in RFPs, contract negotiation, diligence, on-boarding, scorecards, and other performance monitoring activities
  • Provide feedback across the credit account lifecycle to underwriting, portfolio risk management and fraud management. Within loss mitigation, develop asset preservation tactics related to account work outs, pre charge-off, post charge-off, litigation, and asset sales
  • Develop and enhance policies, procedures, and processes to support account events including out of terms, delinquency, over limit, bankruptcy, deceased, hardship, litigation, natural disaster and asset sales all with an emphasis on the customer experience - TUCE
  • Collection Experience

Experience For Collector, Loss Mitigation Mastercard Resume

  • Leadership/management experience
  • Ensure internal resources and external partners adhere to all relevant bank policies, guidelines, procedures as well as applicable regulations and laws
  • Report and analyze loss mitigation performance, trends and opportunities regularly
  • Participate in and where appropriate, develop audits for processes and all third-party organizations to ensure adherence to regulations, policies, procedures and best-practices. This includes taking the lead role to remediate any findings within loss mitigation or related functions
  • Manage the expense and asset recovery budget within guidelines and look for improvements throughout loss mitigation
  • Remain current on industry trends and act as the industry expert in collections best-practices, regulations, and industry trends
  • Devise and participate in an annual ¿mock¿ scenario for an economic turndown and develop appropriate action plans to mitigate credit losses and expenses to the bank

List of Typical Skills For a Loss Mitigation Resume


Skills For Loss Mitigation Manager Resume

  • Personal organizational skills with an attention to detail
  • Proven ability to take the initiative and achieve results in a fast-paced and changing environment
  • Proven ability to assist with projects, training, focus groups, and continuous improvement
  • Previous skip tracing experience in consumer finance environment or equivalent required
  • Demonstrates understanding of entire life cycle of an account: origination, portfolio management, loss mitigation, fraud, etc
  • Experience in working with 3rd party vendors

Skills For Manager Loss Mitigation Resume

  • Experience in corporate investigations
  • Experience in an administrative high volume, detail oriented production environment
  • Seven to ten years of collection experience, including at least five years in a supervisory or management position in collections or customer service
  • Proven to consistently evaluate and resolve problems
  • Well organized and proven attention to detail
  • Related experience in Customer Service, Loss Mitigation, or Collections
  • Three to ten years of relevant Collections experience

Skills For Manager, Loss Mitigation Operational Controls Resume

  • One to five years of management experience
  • Demonstrates knowledge of federal and state regulations, legislation, etc
  • Demonstrates knowledge of major card systems such as FDR or TSYS
  • Demonstrates the ability to work independently with little or no direction supervision
  • Reviewing, analyzing, and underwriting routine individual consumer reports
  • Reviewing modification documents against servicing systems and make corrections/ensuring modifications are fully completed
  • Auditing modification packages, ensuring customer has sent in all information required for processing
  • Answering incoming telephone inquiries from borrowers
  • Pulling Media for our suppliers

Skills For Loss Mitigation Document Prep Specialist Resume

  • Completing requested customer account information as need in a timely fashion
  • Willing to work flexible schedules, weekends, and overtime as necessary to meet business needs as well as deadlines
  • Completing assigned spreadsheets
  • Handling telephonic trials
  • Using multiple systems
  • Typing 30-40 WPM
  • Assist in completing files by calling customers to follow up on items requested, ordering original loan files, etc. while updating all bank systems
  • Ensures department is meeting expectations on regulatory requirements and loan decisioning
  • Has basic understanding of account workflow (sub-team roles and responsibilities) throughout Servicing

Skills For Home Mortgage Loss Mitigation Resume

  • Answer phone calls from customers, attorneys, and other bank departments regarding loss mitigation requests and verify information through bank systems
  • Monitor team email boxes to respond to customers and other bank departments regarding Loss Mitigation requests
  • Personal computer knowledge including proficiency in Word and Excel are required
  • Proficiency in managing a department
  • PC Literate including MSWord, Excel, Outlook and Internet
  • Overall knowledge of mortgage loan servicing and loan modification process

Skills For Mtg Loss Mitigation Resume

  • Work with, lead and consult with all levels in the organization up to and including executives
  • Monarch – Business intelligence and reporting software
  • Thoroughly handle accounts with speed and accuracy while maintaining professionalism
  • Research and review new Chapter 13 bankruptcies and assure we are taking appropriate action
  • Professional phone etiquette; comfortable making outbound calls
  • Work closely with peers in credit risk, finance and the lines of business, participate in regular forecasting of credit losses and recoveries
  • Provide consultative support including but not limited to portfolio acquisitions, divestitures, and related joint ventures or special programs
  • Train and develop all staff members within Special Servicing

Skills For Loss Mitigation Group Manager Resume

  • Manages strategy of maximizing the solicitation of loss mitigation with our borrowers
  • Manages foreclosure referral's and adhering to the investor, insurer and CFPB guidelines
  • Loss Prevention training
  • Learn letter processing
  • Background in loss prevention/investigations video review
  • Determine if customer's situation is a short or long term hardship and if it qualifies for Loss Mitigation

Skills For Loss Mitigation Phone Banker Resume

  • Complete referral for Loss Mitigation Processors and mail the appropriate package to the customer
  • Monitors reports, timelines and department expectations
  • Responds to audit items and investor inquiries
  • Upholds department’s investor scorecard grades and takes action and works with peer departments as appropriate to resolve known issues
  • Establishes and administers policies and procedures to ensure compliance with various regulatory, investor, government and corporate requirements
  • Work well under pressure and able to meet deadlines

Skills For Loss Mitigation Mortgage Closing Specialist Resume

  • Add or delete bullets, as applicable
  • Experience in an administrative, high volume, detail oriented production environment with at least 2 years loss mitigation or loan processing experience
  • Comprehensive knowledge of Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Familiar with company policies & procedures
  • Self motivated, able to recognize what needs to be done and initiates action promptly
  • Knowledge of Loan Management Systems for financial services
  • Windows and Microsoft Office product knowledge

Skills For Collector, Loss Mitigation Mastercard Resume

  • Meet goals and deadlines in a fast-paced stressful environment. Detail-oriented and organized
  • Demonstrates the ability to work pro-actively and collaboratively in a team environment with peers, business partners, senior managers, and associates at all levels within the company
  • Demonstrates strong communication (written and verbal)
  • Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing i.e. subordination’s, release’s, title, homeowners/flood information
  • Strong ability to work with a sense of urgency in a fast pace environment
  • Address and resolve potential issues that arise in relation to closing to meet the customer’s expectations
  • Responsible for understanding and, as required, effecting change to, third party servicers’ underlying process(es) to ensure compliance with/adherence to applicable contractual obligations, investor guidelines, regulatory and legal requirements, and Default Servicing Vendor standards

List of Typical Responsibilities For a Loss Mitigation Resume


Responsibilities For Loss Mitigation Manager Resume

  • Manage loss mitigation staff providing leadership and feedback. Provide regular performance evaluations, goal setting, compensation management, hiring, and career coaching
  • Credit Card experience
  • Hands-on collections agency management experience
  • Review daily performance reports for trends and measurement
  • Approve process and procedural documents and workflows as necessary

Responsibilities For Manager Loss Mitigation Resume

  • Complete risk assessments and implements controls to mitigate compliance and operation risks
  • Make inbound/outbound calls
  • 12-8pm - 3 Weekdays
  • Strong follow up and customer service skills as well as computer knowledge including proficiency in Word and Excel. Demonstrated ability to work in a high pressure environment
  • Enter text here
  • Strive to proactivity identify potential problems or out of compliance situations before they occur. Preempt systemic exceptions through monitoring and staying close to the business and industry. Foster an environment of collaboration and trust with other peer business units, lines of businesses, and key stakeholders through open communication and interaction

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