Learning & Development Manager, Learning Resume Sample

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Eli Gleason
940 Araceli Heights,  Los Angeles, CA
+1 (555) 487 8694

Work Experience

Learning & Organizational Development Manager
03/2016 - PRESENT
Phoenix, AZ
  • Champions the mission, culture and objectives of USC Auxiliary Services
  • Performs effectively as a team player
  • Manage the L&D Operations Team to the successful achievement of FTI strategic priorities across a variety of modalities including classroom training, virtual training and e-learning self-studies
  • Work closely with and oversee the work of the Learning Operations team, focusing on the planning, budgeting and delivery of the curriculum
  • Liaise with the Curriculum Lead, who is responsible for program design and development
  • Collaborate effectively with others to identify synergies, leverage resources, and achieve goals7871170413
  • Collaborate effectively with others to identify synergies, leverage resources, and achieve goals7872170413
  • Identifying and implementing improvements in service delivery processes and techniques for training assignments
  • Managing the coordination and development of internal and external training programs and projects
Manager of Learning & Development
07/2010 - 01/2016
San Francisco, CA
  • Setting and executing training objectives for the team members to build talent bench strength as well as enhance career development and the overall employee experience
  • Ensuring training is innovative, engaging and on the cutting edge of training technology
  • Lead development and design of curriculum for both classroom based and online training
  • Leading team members throughout the year, setting performance expectations, measuring performance results, and providing continual coaching, feedback and guidance
  • People Manager Responsibilities: Managing assigned staff including hiring, performance and salary management, resolving issues, addressing disciplinary actions and recommending dismissals (as warranted), and interpreting and ensuring compliance with related policies and procedures
  • Manage the L&D Operations Team to the successful achievement of FTI strategic learning priorities across a variety of modalities including classroom training, virtual training and e-learning self-studies
  • Instill a customer service mindset into our Learning operations team focusing the planning, budgeting and delivery of the learning solutions
  • Liaise with the Learning Solutions Lead, who is responsible for program design and development
  • Develop creative curriculum for CSIS learning and professional development programming (e.g. leadership training, skill-building workshops, foreign policy speaker series, etc.)
Learning & Development Apprentice Manager
03/2006 - 04/2010
Houston, TX
  • Design professional development initiatives and leadership trainings for CSIS staff and interns (e.g. management fundamentals, technical skills training, career development workshops, workplace conduct, etc.)
  • Build and facilitate learning and development programs for external groups (e.g. crisis management simulations, seminars, creativity in leadership workshops, etc.)
  • Oversee existing personal and professional development opportunities for CSIS young professionals
  • Research and stay up-to-date with best practices for instructional design and adult learning theory
  • Monitor and evaluate programming impact
  • Work with L&OD senior managers and team members to ensure high quality deployment of FWL and region-specific curriculum across EMEIA FSO, generating quality deliverables that are leveraged as leading practice across the Firm
  • Project manage, including budgeting responsibility, for a variety of learning programs at different stages of maturity that reach employees at all job levels, across all service lines and markets
  • Support the development, delivery and evaluation of new learning that meets the changing needs of the business


Loyola Marymount University
2002 - 2006
Bachelor's Degree in Organizational Development

Professional Skills

  • Consulting skills and the ability to influence leaders, experience creating leader-level presentations
  • Strong business and L&D acumen, including problem solving skills, critical thinking, and willingness to be vocally self-critical
  • Excellent communication skills and the ability to communicate to varying audiences
  • Strong consulting skills with the ability to interact with internal clients at all levels
  • Excellent consultative, problem solving and interpersonal skills required
  • Demonstrated stakeholder management and partnering skills
  • Outstanding verbal and written communication skills. Delivers clear, concise and influential messages, both verbally and in writing

How to write Learning & Development Manager, Learning Resume

Learning & Development Manager, Learning role is responsible for leadership, learning, development, business, research, consulting, training, facilitation, organization, retail.
To write great resume for learning & development manager, learning job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Learning & Development Manager, Learning Resume

The section contact information is important in your learning & development manager, learning resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Learning & Development Manager, Learning Resume

The section work experience is an essential part of your learning & development manager, learning resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning & development manager, learning responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning & development manager, learning position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Learning & Development Manager, Learning resume experience can include:

  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
  • Mature with excellent communication skills and experience in working with senior leadership
  • Exceptional public speaking skills and strong facilitation and stage presence
  • Excellent planning, pres entation, time and project management skills
  • Excellent documentation and written communication skills (SOP Manuals, workbook updates, support tickets, job aids)
  • Strong MS Office skills (Word, Excel, PPT)

Education on a Learning & Development Manager, Learning Resume

Make sure to make education a priority on your learning & development manager, learning resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning & development manager, learning experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Learning & Development Manager, Learning Resume

When listing skills on your learning & development manager, learning resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical learning & development manager, learning skills:

  • Effective verbal and written communication skills, including demonstrated ability to communicate effectively with a broad range of audiences
  • Prior experience as an organization effectiveness consulant at a major consulting firm
  • Previous experience effectively communicating with all employees and all levels of management required
  • Prior work experience in the field of organization development/ organization effectiveness
  • Strong analytical/problem-solving and troubleshooting skills
  • Excellent customer service orientation and relationship building skills. Understands that the business and employees are HR’s customers

List of Typical Experience For a Learning & Development Manager, Learning Resume


Experience For Learning & Organizational Development Manager Resume

  • Develop and implement highly effective learning & feedback programs to improve leadership skills
  • Experience in engaging multiple stakeholders and driving to alignment and action Experience in planning and managing large, cross-functional efforts
  • Experience in a Technical Training Management Role with implementation and design experience preferably in a Technical environment
  • Experienced and an effective user of (LMS) Learning Management System software (Success factors)
  • Through the use of interviews, focus groups, surveys etc., assess current and future skills needs for a World Wide, cross-functional population of leaders
  • Strong facilitation and training program delivery experience
  • Proven experience with development tools, such as Storyline, Captivate and InDesign
  • Learning industry experience

Experience For Manager of Learning & Development Resume

  • Demonstrated success developing training using adult learning principles and design theories
  • Analytically sound with experience creating a framework for assessing, measuring and tracking development ROI
  • Leadership Development, current and emerging leaders, experience with increasing responsibility of scope
  • Develop enduring, trusted relationships internally and externally to pave the way for a strong future; trusted advisor for the business
  • Current experience in delivery, instructional design, and/or technical writing

Experience For Learning Development & Talent Manager Resume

  • Entrepreneurial-minded with proven ability to identify opportunity and launch original learning solution(s) with real impact
  • A good problem-solving, attention to detail and the ability to work to tight deadlines
  • Experience in learning solutions and strategy
  • Experience in project management and facilitation of process improvement initiatives across business operations and technology
  • Create effective reporting on L&D KPIs for senior management
  • Experience in Human Resources,

Experience For Learning & Development Apprentice Manager Resume

  • Monitor and analyze sales team performance to evaluate the effectiveness of training
  • Design innovative and transformative learning programs and experiences
  • Experience in design and delivery of programs and processes that build leadership bench strength
  • Develop and maintain good relations with key government investment agency and Economic Development Board (EDB) for scholarships, sponsorship, and grants
  • Experience designing and developing leadership and professional development programs for global deployment
  • Experience working for globally dispersed organizations across Asia Pacific Region (Singapore, India, Japan, China)
  • Demonstrated capability to be creative, innovative, high energy and enthusiasm
  • Being strategic, analytical, critical and creative
  • Understanding and ability to work in a multi cultural environment

Experience For Manager Canadian Banking Learning & Development Resume

  • Training levy distribution
  • Learning design expertise
  • Partnering with business leaders and their HRBPs partners to create the roadmap for change in key areas that have the need to build capability
  • Oversee MD&I budget for all capability development funding. Respond to reporting-related taskers and track spend on a monthly basis
  • Partner with clients to develop business cases and position learning solutions to gain support of the approving bodies

Experience For Learning & Development Delivery Manager Resume

  • Oversee the channel training operating budget - review budget/forecast vs. actual and take necessary actions
  • Partner or lead special projects, such as targeted leadership development planning and programming for high-growth areas of the organization as assigned
  • Identify, develop, and recognize the internal technical training facilitators to help deliver high quality training solutions (non L&OD employees)
  • Architect learning solutions that are innovative and durable leveraging best in class content, methods and solutions
  • Trains and trouble-shoots Mylearning for property MyLearining Coordinators
  • A formal training qualification or relevant industry / vocational training (essential)
  • Oversee execution of plan, working with operations and delivery teams as needed
  • Ensure alignment of training initiatives and outcomes to service level agreements with leadership

Experience For Asset Management Associate Learning & Development Project Manager Resume

  • Multi-task as required and meet deadlines in a fast-paced environment ensuring successful and accurate deliverables are met
  • Analyze existing system and determine areas where we can gain efficiencies and natural integrations
  • Design training solutions to bridge gaps in performance, compliance, and other business needs
  • Develop online courses, documentation, and support materials to support these training solutions
  • Provide maintenance to existing courses to help keep them evergreen
  • Manages the activities related to various learning and development strategies for the CFCs
  • Primarily responsible for innovative learning solutions to support the development and growth of frontline leaders

Experience For Global KYC Learning & Development Execution Manager Resume

  • Provide thought leadership on best methods to develop our current and emerging leaders
  • Manage all global L&OD roll outs of various initiatives including performance management, engagement, retention, leadership, and employee development programs
  • Manage a sub-team of 3 learning professionals within the University
  • Research and implement new technologies and product/service offerings that improve the learning process and meet the needs of the University
  • Manage multiple projects simultaneously and serves as team lead for ongoing project management
  • Creates and maintains current protocols for all learning related workflows and processes
  • Serves as primary point of contact for University team on all change-initiatives collaborating with HRIS

Experience For Program Manager / UHN Learning & Development Resume

  • Introduce new frameworks, practices and KPIs able to strengthen adidas’ culture while becoming a healthier, more resilient and agile organization
  • Companywide & Senior Leadership exposure as the demand for learning & development increases
  • Creativity / Out-of-the-box thinking
  • Knowledge and understanding of integration concepts and tools (flat file, APIs, webhooks, connectors)
  • Highly competent using Microsoft Outlook, Word, Excel, and PowerPoint
  • Understands adult learning principles and their successful application

Experience For Learning & Development Talent Manager Resume

  • Work in a rapidly changing, fast-paced environment
  • Travel occasionally (4-5 per year), including US and Canada
  • Be a self-starter, innovative thinker, and problem-solver in a fast paced, ever changing environment
  • Intermediate or above proficiency with Microsoft Office, including Word, PowerPoint, and Excel
  • A basic understanding of technological resources such as the Microsoft Office Suite (Outlook, PowerPoint, Excel) as well as iPads

List of Typical Skills For a Learning & Development Manager, Learning Resume


Skills For Learning & Organizational Development Manager Resume

  • Excellent business judgment and analytical skills
  • Strong program management skills with responsibilities for multiple, broad based initiatives
  • Excellent written communication and presentation skills required
  • Navigate Ambiguity – Effectively work through situations and formulate solutions when things are not certain or the path forward is not clear
  • Flexibility and ability to work effectively with a wide range of personalities
  • Three years of experience as a human resources professional or three years of experience at an Administrator level
  • The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals

Skills For Manager of Learning & Development Resume

  • Working experience as an administrator of a Learning Management System (LMS)
  • Learning and development and/or organizational development experience
  • Experience designing and deploying learning portals, learning management systems, as well as social, mobile, and micro learning solutions
  • Successful experience determining goals, building innovative employee and learning programs, and successfully executing strategies
  • Experience in working with instructional technology, distributed learning solutions, and learning management systems
  • Analyze existing training and make recommendations for improving effectiveness / consistency
  • Develop methods and metrics to evaluate learning programs’ effectiveness as well as quality of training program delivery
  • Experience in training development and knowledge of instructional design concepts including assessment, design, development, implementation, and evaluation
  • Demonstrated excellence in oral, written, reading, and listening comprehension abilities

Skills For Learning Development & Talent Manager Resume

  • A proven understanding of access and reimbursement including Specialty Pharmacy providers and Buy and Bill
  • Pre-Opening experience in a Starwood/Marriott hotel in a training role
  • Work with business stakeholders to understand their learning and talent requirements, understanding business drivers and plans and current skill gaps
  • Effective at leading cross-functional teams to complete projects
  • Experience with learning and development, curriculum, and human capital
  • Experience and/or interest in working with a diverse audience
  • Experience managing other professional level employees required
  • Previous experience developing teams and individuals through motivation, team processes and performance management required
  • Field learning advisor experience

Skills For Learning & Development Apprentice Manager Resume

  • Strong business acumen with the ability to think strategically and to understand a customer’s underlying business and organisational needs
  • People management experience within a customer service/call centre environment managing a large team within multiple sites
  • Experience as a training manager in a Starwood or Marriott hotel (preferably both)
  • Utilize political agility and effective cross-functional relationship building to gain key leader buy-in for current and new initiatives in Supply Chain
  • Experience of manufacturing or engineering Industry (essential)
  • Experience in Human Resources, Talent Management, Learning & Development, Training,
  • Solid business acumen and strategic thinking with ability to see and connect to broader business needs and opportunities
  • Strong strategic thinker, while able to dig into issues and solve tactical problems
  • Experience in managing projects

Skills For Manager Canadian Banking Learning & Development Resume

  • Able to develop and maintain effective working relationships with others
  • Experienced facilitator whom can captivate participants from new to leadership to executives
  • Trained and experience in Lean to Six Sigma
  • Experience as an HR or L&D Business partner for an Operations focused organization
  • Influence leaders at all levels to understand their role in employee development and help build their skill
  • 1 of year experience in online courseware development
  • Experience in various aspects of organizational development and training

Skills For Learning & Development Delivery Manager Resume

  • Able to define and track measures of effectiveness for learning and development
  • Experience in Professional Pharmaceutical or Biotech Sales required
  • 5 – 10 years of relevant work experience required
  • At least three (3) years of experience in professional Pharmaceutical or Biotech sales
  • Sales experience in the Oncology therapeutic area
  • Ales experience within the medical products industry, preferably in medical disposables and capital equipment
  • Experience with online curriculum development, evaluation programs, and classroom facilitation to include virtual (e.g. webinars)
  • Training plan implementation: budget follow up, sessions scheduling, administrative support (OPCA collaboration)

Skills For Asset Management Associate Learning & Development Project Manager Resume

  • Understanding of instructional design principles, learning architectures
  • Promote our learning brand by leading and aligning development professionals on team and across the organization
  • Serve as a change management practitioner representing and supporting any change impacting the CFCs
  • Maintain course budgets and organizational investments in designing and delivering learning
  • Participate in recruiting and hiring for team
  • Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.)
  • Conduct assessment debriefing sessions in teams and individually from the suite of assessment offerings in the Citywide Learning & Development Strategy
  • Point of contact for pre-opening hotels, liaises with NBT Team and new Hotel GM/HRD/Training Manager

Skills For Global KYC Learning & Development Execution Manager Resume

  • Works with Head of L&D Team to prepare Required Training Needs, Training Budget, Annual Calendar and Catalogue
  • Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc
  • Knowledge of adult learning theories and emerging trends in the industry
  • Adept at forecasting and managing expense budgets, and project management expertise in a sales environment
  • Provide individual/group training, seminars, and computer Web-based training
  • Perform regular system monitoring, verifying the integrity and availability of the system

Skills For Program Manager / UHN Learning & Development Resume

  • Manage training calendar and tracking of all trainings and events
  • Be a contributing member of fabs’ senior leadership teams and advise on all learning, talent and organizational development
  • Responsible for creating and updating key performance indicators (metrics) to track and communicate progress throughout the Firm
  • Manage relationships with Partners and HR Business Partners ensuring alignment between business objectives and learning strategies
  • Oversee functionality and reporting of learning technologies

Skills For Learning & Development Talent Manager Resume

  • Build a plan to address these needs working collaboratively with stakeholders from the business, experts in Learning and more broadly across HR where needed
  • Utilizes creative thinking in the workplace and thinks outside of the box when it comes to training
  • Oversee onboarding and assimilation of new team members
  • Design, implement and evaluate Citywide Organization Development initiatives targeted at improving performance in one of more key work streams: Performance Management, Change Management and Employee Engagement
  • Partner with HR Managers and OD Specialists citywide to support the overarching Learning and Development delivery strategy in their respective agencies
  • Execute ongoing needs assessments of key capabilities and business gaps and leadership competencies required to deliver on business strategy

List of Typical Responsibilities For a Learning & Development Manager, Learning Resume


Responsibilities For Learning & Organizational Development Manager Resume

  • 2) Collaborate with the Director of Talent Development to create the overall strategic vision, goals and curriculum for learning and development that are in the appropriate context of the company’s overall strategy, growth objectives, and market positioning
  • Work with sponsors to identify needs for new or updated learning assets, and serve as an advisor to the business on the most effective learning architectures for the specific need. Develop workplan to drive activities forward and enable status reporting
  • Demonstrate an understanding of Accenture-wide and L&TD strategies, and communicate a vision of how those strategies impact area of team responsibility to other team members and stakeholders
  • Excellent consulting, negotiation, and conflict resolution skills
  • Proven ability to effectively manage and complete multiple tasks concurrently in a fast-paced business environment
  • Superior communication skills and good judgment
  • Systems thinking and a strategic perspective to effectively develop and deploy learning & organizational development programs
  • Shows a strong passion for learning development and enhancing the learner experience
  • Experience in Human Resources and Learning projects. 5-7 years of experience

Responsibilities For Manager of Learning & Development Resume

  • Strong and deep experience designing global programs and content that have delivered measurable impact and results
  • Results oriented with a proven ability to meet both short-term and long-term business objectives
  • Ensure team projects provide high quality, cost-effective learning opportunities that address clients’ needs and are completed in a timely manner
  • Passion for retail, ideally previous experience of working in retail
  • Evaluate effectiveness of interventions

Responsibilities For Learning Development & Talent Manager Resume

  • Work with various business units within Southern Glazer’s to identify and prioritize training needs when needed
  • Works closely with Management in the CFC Leadership Team to determine skill set and areas of need
  • Efficient at multi-tasking, including prioritization, responsiveness and keeping others informed
  • Stellar initiative and results orientation. A strong sense of urgency and a driver of change
  • Provide effective team leadership for direct reports and the team to meet or exceed business KPI targets
  • Progressive experience in organization development/change management/leadership development

Responsibilities For Learning & Development Apprentice Manager Resume

  • Prioritize, organize work assignments and follow up
  • Demonstrated ability to successfully lead with a servant leader approach
  • Quickly understand and adapt to an organization’s business priorities
  • Outstanding eye for creative design (interface, layout, flow, and all sensory aspects)
  • Manage L&D budget including planning, accruals and actual expenses to determine tuition allocation
  • Deliver on short and long term learning initiatives in support of business unit’s objectives as directed by the Senior Relationship Manager, Learning by

Responsibilities For Manager Canadian Banking Learning & Development Resume

  • Design learning strategies and programs that are in line with the Accenture-wide capability strategy and L&TD overall strategy
  • Track expense trends, costs associated with training courses as well as individual budgets
  • Oversee the management of attendance, course records and individual records in FTI’s learning management system
  • Maintain training catalogs, course descriptions (prerequisites) and global calendars
  • Manage all aspects of curriculum delivery; drive and monitor credits and compliance; review, process and track training approvals
  • Oversee the delivery of the global onboarding process for FTI new hires
  • Overseeing instructional design and content management in a fast-paced, hyper-growth environment
  • Work collaboratively with multiple stakeholders and driving development timelines

Responsibilities For Learning & Development Delivery Manager Resume

  • Minimal guidance when determining methods and procedures on new assignments or changes in the offices
  • Think creatively and conceptually, synthesize information, and implement solutions exercising flexibility and sound judgment
  • Assimilate complex information from varying sources
  • A willingness to work closely with Engineering staff and the rest of the team to achieve project aims
  • Manages, provides support and Super User of MyLearning for the MEA Region

Responsibilities For Asset Management Associate Learning & Development Project Manager Resume

  • Sets up Regional courses on MyLearning, follows up enrollments and completions
  • Provides reports, analysis and recommendations to hotels based on Mylearning reports
  • Point of contact for elearnings hosted on MyLearning
  • Delivers virtual instructor led trainings, in particular Training Manager Orientations
  • Coordinates with L&D Delivery team for delivery of hotel pre-opening trainings

Responsibilities For Global KYC Learning & Development Execution Manager Resume

  • Work with L&TD team to make build/buy/customize decisions or recommendations
  • Participate in HR/L&TD initiatives, pilots, and other new programs; give feedback and advocate on behalf of your team and stakeholders
  • Maintain a focus on innovations in the technology and learning space, such as new learning architectures, and integrate a Design Thinking mindset to the team’s approach
  • Supports Driving Results and Division’s Business Performance
  • Partner and build close and meaningful relationships with key senior business leaders and functional groups associated with a trusted advisor role
  • Lead the needs analysis, assessment, design, development and measurement of programs to close performance gaps, realize required behavioural change and develop key competencies aligned to delivering the business strategy
  • Liaison between Business and Learning & Enablement team with an accountability for the strategic planning of learning solutions that ensure continuous individual and organizational performance improvement

Responsibilities For Program Manager / UHN Learning & Development Resume

  • Lead quarterly reviews with channel leadership to provide training performance reports and consult to identify gaps and areas of opportunity by continually monitoring feedback on respective training programs
  • Solid planning, organizational, and time management skills; ability to anticipate problems and opportunities, and develop effective strategies with clear objectives
  • Demonstrated ability to coach, motivate and performance manage in an extremely high-paced environment
  • Work with the PR manager to build relationships with local schools and colleges to increase awareness and promote Amazon’s apprenticeship program
  • Create and own the stakeholder communication strategy and plan to ensure all those involved in the successful delivery of Amazon’s apprenticeship program are fully informed and supportive of the program’s main aims and goals

Responsibilities For Learning & Development Talent Manager Resume

  • Manage training operations, including teaming with leadership on strategic practice planning, delivery and evaluation
  • Adhere and comply with all NASBA requirements for course development, delivery and record retention
  • Work with the Events Coordinator on negotiations and contracting learning venues and conference centers that meet the business needs and program needs within budget
  • Serve as liaison between the segments and participants while adhering to L&D policies and procedures
  • Lead the vendor management process in support in partnership with the Curriculum Development team

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