Manager, Learning & Development Resume Sample

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Kobe Koch
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Work Experience

Manager, Learning & Development
01/2018 - PRESENT
New York, NY
  • Manages organization-wide learning and development programs
  • Partners with other HR colleagues and divisional teams to identify and address training-related business problems
  • Partners with senior leaders, including officers and executives, consults on learning and development needs, and manages a large number of stakeholders
  • Manages, oversees, and coaches the learning function and team, with a span of control of up to 6, including contractors/temporary personnel
  • Serves in a lead role working with other learning functions across the business to ensure consistent design, delivery, and experience of learning programs across AAG
  • Support training needs of all departments
  • Identify learning needs and performance gaps for both field and corporate team member training
  • Ensure training activities are aligned with the company mission, vision, values, business process and overall company strategies
  • Create innovative learning tools through use of technology and various other techniques
Manager Learning & Development
01/2012 - 11/2017
San Francisco, CA
  • Coordinate and facilitate training efforts between corporate departments/leaders and clubs
  • Build and maintain effective relationships with corporate and field business partners
  • Develop robust communication plans in support of training initiatives to field and corporate audiences including executive summaries for leadership
  • Maintain close contact with training users to assess effectiveness of training content and materials
  • Develop, implement, and maintain tracking of team member training, partnering with the business as needed
  • Work closely with outside vendors and business partners to maximize contributions and achieve business objectives
  • Develop project plans and timelines for learning initiatives
  • Manage/monitor projects within the established timeline and budget
  • Coordinate, integrate, and facilitate the efforts of the individual, team, corporate function, and other resources associated with training projects
National Manager Learning & Development
01/2006 - 08/2011
Detroit, MI
  • Direct, control, administer, and regulate owned training projects
  • Develop and maintain consistent adherence to training formats and tools
  • Manage vendor relationships and partner with Talent Management Systems for implementation and change management processes
  • Learning Management system design, administration and reporting oversight
  • Previous experience in a hotel as a training manager or learning coach required
  • Previous experience facilitating AccorHotels brand standard programs an asset Previous leadership experience in a human resources or talent and culture related functions an asset
  • Previous experience in the same field
  • Experience in hotels
  • Five or more years of experience in Training and Development


University of Phoenix - Colorado Campus
2001 - 2005
Bachelor's Degree in Business

Professional Skills

  • Lead the development of programs and processes in support of the OSTA Corporate Strategic Plan (CSP), Mission and Vision. This includes the development and deployment of programs across OSTA. When necessary, determines costs/benefits and makes recommendations to address those needs
  • Manage areas of focus include: Overall Awareness of Vision, Mission and various initiatives across the organization to ensure engagement and involvement down to the lowest levels
  • Excellent interpersonal skills, including strong and succinct verbal and written communication skills
  • Distinctive problem-solving and analytical skills combined with strong business acumen, technical savviness, and strong negotiation skills
  • Strong writing, editing and proofreading skills; attention to detail
  • Demonstrated instructional design skills and ability to design adult learning programs applying industry best practice standards
  • Excellent writing, editing, reportorial and verbal communications skills

How to write Manager, Learning & Development Resume

Manager, Learning & Development role is responsible for training, development, leadership, facilitation, learning, design, interpersonal, business, technical, organization.
To write great resume for manager, learning & development job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Learning & Development Resume

The section contact information is important in your manager, learning & development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Learning & Development Resume

The section work experience is an essential part of your manager, learning & development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, learning & development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, learning & development position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Learning & Development resume experience can include:

  • Creates and delivers seminars, workshops, training courses, training plans, facilitator and participant guides and other coordinating materials that are integral to the success of the cross-functional teams. These include regularly scheduled recurring trainings, key training day events, and ad hoc training sessions as needed by the business
  • Excellent verbal communication skills and the ability to connect and communicate effectively with audience of all levels
  • Strong facilitation skills with experience communicating and presenting to audiences of all levels
  • Excellent written communication skills including proper grammar and professional writing
  • Solid skills in creating business plans and presentations
  • Possess strong interpersonal skills with ability to establish rapport

Education on a Manager, Learning & Development Resume

Make sure to make education a priority on your manager, learning & development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, learning & development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Learning & Development Resume

When listing skills on your manager, learning & development resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, learning & development skills:

  • Excellent project management skills including the ability to effectively manage concurrent and competing priorities
  • Design, develop, and review of training content and materials for various General Skills, Leadership skills training programs
  • Strong communication and interpersonal skills. Excellent facilitation ability
  • Intermediate Demonstrated organizational skills Counseling and mentoring
  • Experience in training facilitation (in-person and online), preferably in leadership skills
  • Strong communication skills including written, spoken, and multimedia

List of Typical Experience For a Manager, Learning & Development Resume


Experience For Manager Learning & Development Resume

  • Excellent interpersonal and communication skills, self discipline and able to deliver proactive service to internal customers
  • Excellent client relationship and communication skills
  • Proven ability to communicate effectively at all levels within an organisation
  • Strong communication skills (verbal, presentation, listening and written) with all levels in the organization
  • Effectively scope and manage vendor relationships to support the creation of timely, cost-effective, scalable solutions
  • Demonstrated group facilitation and presentation skills across all levels of the organization
  • Progressive, relevant work experience in learning & development, which includes experience designing and delivering high impact learning solutions

Experience For Program Manager, Learning & Development Resume

  • Solid experience using innovative learning technologies including social, mobile, microlearning and gamification
  • Above average technical skills including MS Word, Excel, PowerPoint, SharePoint, on-line learning software, and content authorizing software (i.e., Articulate)
  • Accomplished negotiating skills especially when partnering with external suppliers
  • Exceptional IT and analytical skills
  • Possess 5 years or above relevant experience and knowledge of CPT/CPD regulations, preferably with experience in supervisory role

Experience For National Manager Learning & Development Resume

  • Strategic and creative thinking with ability to translate abstract ideas into tactical concepts and effectively implement them
  • Strong attention to detail, including exceptional time management and prioritisation abilities
  • Demonstrable presentation experience with a strong motivational dimension and familiarity with presentation software (PowerPoint) tools and equipment
  • Understands and effectively incorporates Wisdom leadership and management models in instructional design
  • Work effectively with many different groups as well as independently
  • Ensure skillsoft offerings are being optimized for self-directed learning (myDevelopment)
  • Drive to challenge the status quo to meet emerging business needs, and strong experience with process improvement initiatives

Experience For Manager, Learning & Development Programs Resume

  • Well-developed project management and decision-making skills
  • Ensures learning delivery tools and resources (webex, facilitator decks, etc.) drive an excellent employee experience
  • Proven ability to build strong, productive relationships
  • Collaborate with Marketing and Communications to effectively promote and launch programs and initiatives
  • Proven experience in leadership and management development

Experience For Manager, Learning Development & Design Resume

  • Experience delivering presentations and training for remote learners using Go To Meeting, Go To Training, or Zoom is required
  • Responsible for providing effective performance coaching and feedback to new and existing sales professionals during training
  • Experience managing people and managing the design and implementation of training programs
  • Experience in designing and implementing technology based learning
  • Select appropriate learning methodologies that support learning needs and provides an engaging learner experience
  • Visit Distribution Centers quarterly to assess training program effectiveness and provide updates to training materials
  • Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage

Experience For HR Training Manager Learning & Development Resume

  • Partner closely with Learning Technology to determine scalable and innovative learning solutions for individual contributors and New Employee Experience
  • Training and development experience including design and development
  • Strong working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash
  • Skilled in content facilitation, instructional design, technical writing, script writing and PowerPoint design
  • Experience working in a corporate learning function
  • Extensive experience managing and facilitating large-scale programs
  • Experience working with a variety of external suppliers/vendors for training
  • Proven ability to handle multiple projects and deadlines; ability to multi-task
  • Manages, updates, prioritizes and tracks training requests

Experience For Assistant Manager Learning & Development GDS Advisory Operations Resume

  • Experience training within Financial Services across multiple geographies
  • Ensures effectiveness of education solutions and resources
  • Identifies and implements business processes for internal team effectiveness
  • Experience and ability to facilitate workshops / planning meetings with various stakeholders
  • Good command of written and oral English and Chinese, preferably oral Mandarin
  • Excellent in MS Office applications
  • Demonstrated ability to design, develop, and evaluate complex training curriculum

Experience For Temporary Manager, Learning & Development Resume

  • Build strong contacts with Training Administrators, IT, HR, Legal and Quality department team members
  • Experience in innovative learning design and development in the Hi-Tech or Payments industry
  • Strong aptitude for highly technical subject matter such as cloud computing, RESTful services, Big Data, mobile development, etc.; a quick learner
  • Tracks and analyzes curriculum effectiveness of training programs and conducts follow-up of programs to ensure applicability of course materials
  • Lead and Administer Program Learning Experiences
  • Partner with store leadership team to manage trainees during their store rotation and experience
  • Adapt, develop and deliver on-going training and development events to meet diagnosed needs and continuously evaluate the effectiveness of the programmes
  • Experience of US parent matrix organisation would be beneficial
  • MS PowerPoint, Excel and Word experience required

Experience For Manager, Learning Development, Body Repair Resume

  • Design and deploy learning experience for our top talent
  • Design, lead, and implement innovative talent development strategies and effective learning programs across the company
  • Previous experience or working knowledge of instructional design and adult education practices
  • Manage core learning, educational, and compliance programs; continuously evaluate the effectiveness and make changes and additions as required
  • Prior time working in technology companies valued
  • Experience with HTML, Adobe Creative Cloud, email marketing programs
  • Experience managing outside vendors required
  • Experience in the design, development and implementation of curriculum content, live and virtual training, and technical guides, manuals, documents

Experience For Program & Design Manager Learning & Development Resume

  • Previous multi-unit training experience required
  • Experience managing cross-functional projects in multiple locations
  • Experience in learning and development
  • The agility to work in a fast-paced, multi-dynamic organization with shifting priorities and timelines; Comfort with ambiguity and change
  • The presence and skill of working across different stakeholder groups
  • Professional experience in management of corporate learning programs

List of Typical Skills For a Manager, Learning & Development Resume


Skills For Manager Learning & Development Resume

  • Excellent planning and execution skills, highly organized
  • Strong execution skills with ability to drive projects to completion without significant supervision
  • Ensures all training programs in compliance with law are being delivered (i.e. skills training, food certifications, respectful workplace training, etc.)
  • Proven experience in facilitating and delivering training within a large company, preferably within the UK or European market
  • Experience in HR, OD, learning/training and development leadership role, or equivalent work experience
  • Strong Learning Management System (LMS) experience, development of eLearning in Articulate Storyline and/or Captivate (or similar technology)
  • Experience of facilitating team building and team effectiveness sessions

Skills For Program Manager, Learning & Development Resume

  • Highly developed verbal and written communication skills, ability to communicate and facilitate sessions with varying audiences
  • Instructional design skills; familiarity with adult learning principles
  • Develop effective learning strategies and solutions that achieve organizational objectives and deliver an outstanding employee experience
  • Building innovative learning experiences to address business objectives (6+ Years)
  • Learning and Development experience required
  • Experience managing complex global learning portfolios, implementing and authoring learning technology
  • Experience working with learning support technology, such as eLearning software, virtual classroom technology, 3rd party learning applications, etc
  • Experience identifying talent needs and designing programs/products in accordance with related business units/markets utilizing multiple learning channels
  • Current knowledge of effective learning and development methods including understanding of training trends and best practices

Skills For National Manager Learning & Development Resume

  • Experience working with e-learning authoring software and learning management systems
  • Experience managing training and/or adult learning programs
  • Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions
  • Plans, organizes, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources
  • Experience delivering coaching and training solutions to the supervisor through director level
  • Knowledge of and practical experience in applying behavioral, performance and learning best practices and theories, especially in a manufacturing environment
  • Experience consulting with internal stakeholders regarding learning & development program/product offerings

Skills For Manager, Learning & Development Programs Resume

  • Experience designing and managing management reporting solutions
  • Demonstrated advanced knowledge of market and internal best-practices around designing and delivering learning programs
  • Proven track record of successfully consulting with and influencing stakeholders as well as managing complex, cross-functional programs
  • Takes a leading role in fostering strong partnerships between global training groups, operations teams, and field teams
  • Demonstrable experience of successfully consulting to the business and designing and delivering relevant and impactful people and team development solutions

Skills For Manager, Learning Development & Design Resume

  • Experience designing and producing microlearning videos
  • Create innovative, effective and highly scalable learning solutions with leading-edge learning technologies and methods
  • Experience in training and/or adult learning
  • A proven track record in the field of sales learning and training, to include creation of curriculum and delivery for front line sales reps and managers
  • Conduct needs analyses with business partners to determine training needs, with a focus on job specific needs, and identify effective training solutions
  • Lead and drive the development of the RMS learning and development plan, ensuring organisational strategic priorities are met
  • Demonstrated success in building high quality, high impact, professional learning and development programs

Skills For HR Training Manager Learning & Development Resume

  • Experience in group facilitation, coaching and leading teams (train the trainer, etc.)
  • Good team player, comfortable to work with virtual teams and willing to participate in conference calls outside of normal working hours
  • Experience overseeing learning and development professionals
  • Extensive experience in leading a Learning & Development (or similar) team
  • Knowledge of and practical experience in applying behavioral, performance and learning best practices and theories
  • Demonstrated expertise in designing training to deliver on both in-person and online platforms required

Skills For Assistant Manager Learning & Development GDS Advisory Operations Resume

  • Knowledgeable about adult learning methodology and application for effective learning
  • Experience managing day-to-day learning & development program design, implementation and communications
  • Experience designing and implementing new technology platforms or tools
  • Experience in training coordination and operations with exposure to LMS (Learning Management Systems)
  • Experience interpreting / analyzing data to make fact-based decisions for results-oriented solutions
  • Experience planning and managing projects to successful completion
  • Prepare management information regarding training and its effectiveness that can be presented to the Regional Senior HR team
  • Work with other members of the Learning and Development team to ensure that training and communication is clear, effective and relevant
  • Assess the effectiveness of current programs; conduct needs assessments and formulate recommendation for improving organizational impact

Skills For Temporary Manager, Learning & Development Resume

  • Develop process/system to track metrics that matter to assess the effectiveness of learning and development programs
  • Handle multiple, time-sensitive projects and competing priorities simultaneously
  • Oversees the collection of data on learning program effectiveness
  • 8+ yrs. Training Experience
  • Formal training or work related experience in instructional design
  • Lead effective needs analysis and to propose learning and development solutions accordingly
  • Learning and development experience in a multi-unit business model
  • Can successfully deal with a fast-paced environment with competing priorities across multiple stakeholders

Skills For Manager, Learning Development, Body Repair Resume

  • Experience in digital advertising sales and automotive
  • Experience supporting a predominantly remote Sales team
  • Understand business strategy and key drivers for STERIS IMS Customer and translate into effective training programs
  • Demonstrated ability to provide constructive performance coaching and feedback
  • Demonstrated ability to design, develop, and execute organization-wide training programs

Skills For Program & Design Manager Learning & Development Resume

  • Learning & development experience
  • Related work experience in a technically evolving industry
  • Superior knowledge and experience of development tools and platforms including Articulate, Captivate, Adobe tools, and Media Asset Development
  • Designs and drives high-impact global programs with multiple sub-projects, managing strong communications with stakeholders through all management levels
  • Ensures the most effective instructional delivery and measurement techniques are utilized and the performance objectives are met
  • Experience in designing and implementing governance models and systems to drive best practice knowledge management and mitigate organisational risk desirable
  • Leverage and expand existing technology solutions, including our company-wide social intranet, to deliver innovative and cost-effective learning
  • Assess effectiveness of learning initiatives, produce insights for the L&D team, and help communicate these outcomes to key business stakeholders
  • Communicating and guiding access to programs; ensures key stakeholder understanding of the investment and impact of learning programs

List of Typical Responsibilities For a Manager, Learning & Development Resume


Responsibilities For Manager Learning & Development Resume

  • Have a positive, “can-do” attitude, patience, excellent interpersonal skills and the ability to manage people
  • Intermediate to advanced computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • Exceptional training delivery skills
  • Build very strong relationships internally with our employees, managers, and leaders as a way to understand and influence transformational learning experiences
  • Develop positive working relationships across the organization to effectively complete deliverables, to provide consultation, and to collaborate
  • Develop strong relationships with key stakeholders to help assure that L&D comms are aligned with specific business priorities and outcomes
  • Partner effectively with major stakeholders to achieve objectives
  • Experience supporting executive learning solutions

Responsibilities For Program Manager, Learning & Development Resume

  • Ensure best-in-class experience for new hires and continuous improvement for existing employees
  • Establishes a clear strategy tied to company/HR/L&D vision and distributes/prioritizes the workload in an organized way
  • Monitors program/projects effectiveness to ensure business needs are met
  • BA/BS in Business, Training, Performance Technology, Psychology, Education, Resource Management or related field or equivalent work experience
  • Consult across the organization through strong efforts to collaborate with HR partners and other stakeholders

Responsibilities For National Manager Learning & Development Resume

  • Balance multiple priorities and accommodate deadlines
  • Experience leading a team in a supervisory role
  • Previous training experience required
  • Understand the strategy and business priorities to ensure learning content delivery aligns to The Road Ahead and Leadership Imperatives
  • Experience leading several external partners

Responsibilities For Manager, Learning & Development Programs Resume

  • Strong internal customer orientation
  • Monitor, evaluate, and report on learning program effectiveness and prepare recommendations for improvement
  • Develop relevant metrics to analyze and evaluate the effectiveness of programs and services offered
  • Innovative/creative mind and proven influential leadership
  • Monitor and analyze the effectiveness of learning and development programs to create a culture of continuous improvement
  • Give and receive effective feedback
  • Communicate feedback to better the operation, management insight and the overall employee experience
  • Operate with a sense of urgency and have attention to detail

Responsibilities For Manager, Learning Development & Design Resume

  • Align with the company's core values to ensure a world-class customer experience
  • Experience in HR functions, of which at least 5 years are in learning and development roles
  • Skilled in Instructional design methodology and facilitation
  • Creating and assignment of groups within the programs and managing them
  • Developing a team of trainers to execute the training programs
  • Ensuring all logistics, administration, organisation and planning elements are in place and is managed in a seamless manner

Responsibilities For HR Training Manager Learning & Development Resume

  • Uploading course syllabus, instructional videos, and all other instructional content and course resources into Moodle
  • Working knowledge of program and project management processes
  • Coordinating the design and delivery of training resources to address needs identified by ACC leadership and key stakeholders
  • Facilitating education curricula as needed for Non clinical and Clinical contact center associates
  • Measuring the applicability of training into achieving results

Responsibilities For Assistant Manager Learning & Development GDS Advisory Operations Resume

  • Measuring the implementation of training on the job
  • The curriculum development and instructional design process, competency-based learning and blending learning using multiple learning media
  • Manage the Learning Center operations, including event scheduling, setup, and minor R&M projects. Participate in capital planning process as necessary. (25%)
  • Provide consultative individual and team-level leadership development support, including individual coaching, team-building, and assessment coordination. (15%)
  • Create or update layouts, logos/banners, videos, presentations and other engaging design images for training curriculum and other learning publications
  • Build, update and maintain online training modules, training presentations, participant guides, instructor guides, quizzes, tests and training aids as required
  • Responsible for ensuring the brand core HR standards are being met in Learning & Development section
  • Assists as requested, with team building exercises, retreats, meeting planning and facilitation to support improved individual and team performance

Responsibilities For Temporary Manager, Learning & Development Resume

  • Provide project management support for development opportunities including planning, logistics and marketing/communications
  • Design, manage and evaluate new manager training, providing thought leadership and continually improving the program
  • Manage compliance training vendor / program selection and the annual global compliance training delivery and tracking
  • Provides insights for improvements through deep expertise in design thinking and problem solving
  • Drive the creation, integration and management of digital learning content for the different learning platforms within the company
  • Manage all digital learning content for the company. This include both internally developed e-courseware as well as externally sourced digital learning content
  • Participate in the Intuit L&D community for the development of learning practices, tools, technology, and learning solutions
  • As part of the pre-opening/opening team, assist in all areas of Talent and Culture and other departments as assigned

Responsibilities For Manager, Learning Development, Body Repair Resume

  • Creates a positive learning climate through the learning content
  • A background in blended learning instructional design and learning technologies
  • Prepare the annual training budget, forecast monthly and ensure compliance to financial guidelines for the Training budget
  • Develop and implement a framework/tools as needed for individual development plan tracking globally for leadership, including success measurements
  • Stay current on developments and innovations in training and education in the industry sector so the organization’s training activities remain relevant

Responsibilities For Program & Design Manager Learning & Development Resume

  • Facilitate live sales learning & development (L&D) events and training modules
  • Expertise with adult learning theories and training design & facilitation
  • Support the Director Development Program, providing thought leadership and ensuring flawless execution
  • Design, deliver, manage and evaluate learning programs for employees, partnering with vendors as needed
  • Design and deliver learning programs (e.g., Microsoft Office or team building) in-person and for remote staff

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