Lead Representative Resume Sample

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Lori Ernser
159 Clint Inlet,  San Francisco, CA
+1 (555) 791 3663

Work Experience

Lead Generation Representative
10/2016 - PRESENT
New York, NY
  • Demonstrated excellent client service skills by delivering BB&T’s Perfect Client Experience
  • Positive and energetic phone skills, excellent listening ability with an engaging personality
  • Strong verbal and written skills with proven track record achieving measurable goals in an automated sales environment where accurate entry and management of lead data is critical
  • Strong track record of performance in a previous sales role or in college
  • Excellent time management with strong organizational skills
  • Solid computer proficiency, particularly with Microsoft applications as well as web-based applications
  • ‘Hunter’ mentality in seeking out new business
Lead Representative
08/2013 - 05/2016
Boston, MA
  • Integrity, Values, and Trust – Instills confidence of one’s intentions and positively represents the organization by being responsible and trustworthy
  • Drives for Results – Is motivated and determined to achieve objectives while working in compliance
  • Customer/Stakeholder Focus – Makes customer and stakeholder needs a primary focus of one’s actions; develops and sustains effective relationships with customers and stakeholders
  • Communication – Exchanges thoughts and information clearly and concisely to ensure understanding of intended messages
  • Self Knowledge – Personally explores and seeks feedback from others to understand talents, motivations, values, and developmental needs; utilizes understanding to improve performance and build relationships
  • Problem Solver-Does not simply note and report problems, but rather creates viable solutions to overcome obstacles and achieve project goals
  • The NAV production process for mutual and hedge fund accounting teams in Europe, India and across several US locations
  • The valuation of pension funds for global companies based in Europe and the US
Tlac Beneficiary Service Representative Floater & Team Lead Representative
12/2007 - 02/2013
New York, NY
  • Complete and review the daily pricing of OTC assets, validate any price exception as per existing procedures
  • Check and signoff on administrators work
  • Resolve outstanding issues on timely manner, where required escalate to ensure potential risks are highlighted
  • Understand the theoretical/technical nature of all OTC securities and the data required for accurate pricing of OTC positions
  • Display initiative by suggesting improvements to processes and taking ownership of service provided to clients. Use your qualifications and experience to add value to a global centre of excellence
  • Utilizing the Power dialer, the Lead Generation Rep needs to make 100 calls/day and document the calling activity into Salesforce.com and other systems as appropriate
  • Be conversant in the BANT methodology of qualifying customers/prospects, understanding how to research companies, go deep and wide into Accounts and feel comfortable talking to high level decision makers within companies
  • Have a broad understanding of the CenturyLink portfolio of solutions/products, convey the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage
  • Be comfortable with technology and allow the various tools to help drive efficiencies and effectiveness & ensuring compliance to established KPI’s and 100% disposition of AQL’s


Kansas Wesleyan University
2002 - 2006
Bachelor's Degree in Business

Professional Skills

  • Excellent interpersonal skills and a proven ability to drive new business opportunities
  • Strong active listening and decision making skills
  • Excellent interpersonal, verbal and communication skills
  • Excellent interpersonal, communication and persuasion skills
  • Excellent telephone and presentation skills
  • Outstanding problem solving and time management skills
  • Outstanding skills in the use of MS Word, Excel, Outlook and other CRM programs, preferably Salesforce.com

How to write Lead Representative Resume

Lead Representative role is responsible for training, database, retail, finance, credit, securities, purchasing, compensation, research, insurance.
To write great resume for lead representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Lead Representative Resume

The section contact information is important in your lead representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Lead Representative Resume

The section work experience is an essential part of your lead representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Lead Representative resume experience can include:

  • Experience with a proven track record in data analysis
  • Team spirit, dynamism and people skills are required
  • Build relationships and provide an excellent customer service experience
  • Work effectively and independently with little supervision
  • Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks
  • Learn the sales process and effectively apply it

Education on a Lead Representative Resume

Make sure to make education a priority on your lead representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Lead Representative Resume

When listing skills on your lead representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical lead representative skills:

  • Articulate and excellent follow up skills
  • Team player with good interpersonal and communication skills in Thai and English, both written and oral
  • High sense of urgency, and outstanding time management/organizational skills
  • Overcome objections and deal effectively with rejection, while remaining personable to both internal and external customers
  • A natural ability at building authentic customer relationships, and the ability to interact effectively with a broad spectrum of employees at all levels
  • Strong sales experience and/or account service related support

List of Typical Experience For a Lead Representative Resume


Experience For Lead Generation Representative Resume

  • Effectively communicate value propositions across multiple product lines to secure initial meetings with prospects
  • Good with numbers and the ability to make sound decisions quickly in a fast-paced setting
  • Operate PC (Microsoft Word, Excel, PowerPoint, Email)
  • Experience in a similar position is an advantage
  • Update lead and prospect activity in salesforce.com to ensure effective lead management
  • Experience in a role with significant efficiency, volume, and quality demands
  • Call Center or Inside Sales experience highly desired
  • Strong desire to move up in other sales functions at Splunk

Experience For Gtsc Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Experience in a lead, supervisory or mentor role
  • Experience with SFDC
  • Providing active support for the different functions performed within his/her team
  • Working closely with his/her sub team to ensure that any client query is answered within 24 hours
  • Growing of contact base and network across the UK market
  • Playing an active role in social networks

Experience For Tlac Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Educating new members how to navigate their benefits and to utilize our offered services
  • Qualifying opportunities by understanding customer needs, budgets, decision making
  • Overcoming competitive sales objections/positioning product against competition and customer needs
  • Providing weekly, monthly and quarterly reports that track progress to plan
  • Conducting qualification, discovery and other pre-sales activities with prospects
  • Working with strategic partners to better position StoneRiver within clients and prospects
  • Conducting professional sales presentations over the internet & phone
  • Discover, navigate and document an organization’s marketing research landscape and transfer to the inside sales team in a consistent, uniform fashion

Experience For HP Lead Generation Representative Resume

  • Team player with problem-solving mindset, works proactively with other people to ensure customer needs are met
  • Identify, qualify and pass on or close new sales opportunities from prospecting and discovery
  • Identify and qualify new sales opportunities from warm leads and accounts driven by marketing campaigns
  • Document various details including use case, lead scores, purchase timeframes, next steps
  • Achieve the monthly and annual bookings target resulting from the arranged appointments and qualified opportunities
  • Follow up after marketing campaigns
  • High volume calling with end-goal to identify a qualified opportunity
  • Familiar with SEO, SEM, Social Media, targeted display, mobile and video marketing strategies

Experience For Land Representative Lead-san Antonio Resume

  • Proactively raise challenges, issues and roadblocks with Manager and seek assistance to improve all round performance
  • The employee is regularly required to sit for long periods of time at a computer and to answer phones
  • Normal call center work environment with multiple workstations in close proximity
  • To ensure that a good general understanding and knowledge of products and services is maintained at all times. Ensuring customer queries can be dealt with effectively
  • Ensure consistent high level focus on keeping Inovalon’s CRM contact database current

Experience For Lead Passenger Service Representative Resume

  • Optimize accuracy of Client Relationship Management (CRM) system for contact information input and maintenance via external website and contact database sources
  • Maintain quick lead response time
  • Maintain all activity information in Salesforce.com
  • Develop and manage key relationships with state government officials, including the Governor’s Office and Executive Chamber, state legislators and staff, state Executive Branch agency heads and representatives, and appropriate non-governmental organizations
  • Effectively represent National Grid before the Executive, the state legislative body, and appropriate non-governmental organizations to identify and deliver policy-related solutions which further the company’s interests and reputation, and the interests of our stakeholders, and customers
  • Assist the Director and Government Relations team with aligning the communication and management of the company’s strategic energy and environmental objectives and legacy issues within the state
  • Working through Director, develop and manage relationships with strategic partners to assist in managing business risks, and increase National Grid’s profile among such strategic partners
  • Keep stakeholders up to date and informed on National Grid’s legislative initiatives as well as regulatory/compliance programs in order to ensure they are managed appropriately and in line with statutory and regulatory requirements consistent with company policies and State ethics and lobbying laws
  • Preparation and execution of agreements

Experience For Lead Appeals Representative Resume

  • Serve as product and service advocate for the client; build interest and awareness of client’s value proposition; respond to product-related questions, as needed
  • Persuasive presentation and sales skills with the ability to effectively present client’s value proposition
  • Research, develop lists of, and contact lists of, and contact new potential consignors by phone and email to actively develop qualified leads to be sent to our sales staff in the field
  • Prior successful sales or lead qualification experience
  • Experience with general office productivity tools such as Word, Excel, and PowerPoint
  • Prioritize opportunities and apply appropriate internal resources
  • Have in-depth conversations with potential consignors about their equipment makes, models, hours, condition, etc

Experience For Service Representative Lead Resume

  • Explain to potential consignors how Ritchie Bros. Auctioneers works and how our Territory Managers can guide them through the entire lifecycle of their equipment as their trusted advisor
  • Lead Generation Reps are responsible for following up with the TM and customer to make sure the lead is actioned on a timely basis
  • Input all qualified leads into Salesforce.com for immediate action by TMs in the field
  • Clearly articulate Entrust Datacard’s unique value proposition through a variety of methods (i.e., phone, web, etc.) to existing customers, prospects, and North American channel partners
  • Experience with internet research
  • Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third party coverage

Experience For Lead Service Representative Resume

  • Better than average layman’s knowledge of various medications, medication classes, medical ailments
  • Clearly articulate Entrust's unique value proposition through a variety of methods (i.e., phone, web, etc.) to existing customers, prospects, and North American channel partners
  • Cold calling, prospecting and opening new business for the Life & Annuity business unit within the assigned territory and meeting sales targets established by the company
  • Develop and managing other lead generation tactics
  • Prior lead generation experience, inside sales or prior experience selling complex business-to-business solutions in a Life & Annuity insurance operations environment or related insurance environment required
  • Demonstrate persistence and the ability to overcome objections
  • Demonstrated added value approach to customers
  • Maintain internal and external customer focus in all aspects of the job in a fast paced environment
  • Reach or exceed daily quotas for dials, conversations, talk time and QSO production

Experience For Lead Document Imaging Representative Resume

  • Follow business processes and use tools such as Salesforce.com (CRM), Eloqua (email campaign and prospect tracking), Contractual (auto-dialing), referral processing systems and other related tools
  • Support the inside sales force and assist in the closing process
  • Develop and deliver accurate campaign statistics reporting to assess performance against established targets via SalesForce. Track and follow up with lost business (win back customers, backup bidders, etc.) to establish long term relationships for future business
  • Work with the various departments within RBA to develop & pilot consignment based growth programs/campaigns before deployment to the field teams
  • B2B and/or B2C inside sales (i.e. outbound) experience, preferably in equipment rental/sales industry, with a consistent track-record of meeting/exceeding quotas
  • Relentlessly driven to seek new business
  • Additional languages are an asset, especially French or Spanish
  • Well organized and keep up with daily meetings and schedules
  • Work across a diverse set of constituents – each with unique requirements

List of Typical Skills For a Lead Representative Resume


Skills For Lead Generation Representative Resume

  • Confident and polished phone prospecting skills required
  • Experience with Microsoft Office suite including Word (create and edit documents), Excel (editing and creating spreadsheets), Outlook (mail and calendar)
  • Experience working with Workers’ Compensation billing
  • Experience with computerized customer tracking systems
  • Experience in telesales or a lead generating role
  • Experience working with Word, Excel, and PowerPoint and/or any CRM tools would be considered an asset
  • Experience working with ICD 9, ICD 10 and CPT Codes
  • Excellent understanding of process-oriented sales management approach

Skills For Gtsc Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Experience in growing contact networks across client and prospect base
  • A proven track record in achieving sales targets and sales performance KPIs
  • Software experience including; MS Excel, MS Access or equivalent and MS PowerPoint, SFDC or equivalent
  • Experience working with ICD 9/10 and CPT Codes
  • Strong organizational and time management sills
  • Excellent systems literacy knowledge – MS Office, Excel, Word, Internet
  • Experience with web tools
  • Experience in a production goal environment

Skills For Tlac Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Strong career interest in B2B sales
  • Demonstrated curiosity and resourcefulness
  • Being comfortable on the phones, performing research on companies before calling in
  • Understanding of data driven marketing – data’s role in sales and marketing
  • Increasing pipeline though demand generation; consistently meeting and exceeding pipeline development quota
  • Producing accurate forecasts and reporting of all sales activities using StoneRiver’s CRM
  • Generating prospect interest and scheduling meeting for company events such as trade shows, webinars
  • Analyzing and improving internal processes related to fund taxes in order to reinforce the quality of the operating standards and procedures

Skills For HP Lead Generation Representative Resume

  • Working knowledge of Salesforce.com /Marketing Automation tools
  • Following up on marketing leads from trade shows and targeted campaigns
  • Participating in the execution of Marketing campaigns and associated follow up
  • Managing and updating daily activities within our CRM (customer relationship management)- salesforce.com
  • Communicating professionally and productively with marketing, sales, support and others teams across the business
  • Organizing own work and ensuring that all deliveries are done within the timeline
  • Performing ad hoc due reporting (clients/ management/ tax projects)

Skills For Land Representative Lead-san Antonio Resume

  • Participating actively in the development, testing and implementation of new systems and products
  • Handling of all incoming enquiries
  • Maintaining SFDC and growing contact base in the system
  • Ongoing meetings with Account reps to allow for feedback and discussion around opportunity quality and key areas of focus
  • Willing to learn and work in a flexible environment
  • Provides daily support/mentoring/training to new hires as well as existing CPAS staff. Provides assistance in managing escalated issues as needed
  • Basic understanding of e-commerce and comfortable discussing technology with customers

Skills For Lead Passenger Service Representative Resume

  • Follow up on all Enterprise and Corporate account leads from Marketing programs and campaigns that meet or exceed the scoring criteria
  • Comfortable working in a highly structured environment with intense training
  • Acts as the primary single point of contact for receiving and processing purchase orders
  • High volume daily outbound calling and writing emails for sales outreach
  • Engage with the key decision makers, using the defined approach and positioning and set up appointments for the UK field sales team
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel
  • Work alongside Marketing team to identify emerging verticals and to conduct data-driven communication with prospects

Skills For Lead Appeals Representative Resume

  • Capable of making 100+ phone calls and scheduling 7-10 appointments daily
  • Works closely with Supervisors and Staff to provide and reinforce training and retraining of agents regardless of job title or functionality
  • Computer proficiency; including Microsoft Word, Excel, Outlook and the Internet
  • Successful completion of the STP Club Orientation, Club Safety, and Front Desk Attendant Training Programs
  • Provide on-the-floor support, as required, to night shift, including weekends
  • Educational background preferably Masters in Finance, Maths, Economics, Business and Engineering
  • Proficiency in using Microsoft packages particularly Excel. Knowledge of VBA would be beneficial but not essential

Skills For Service Representative Lead Resume

  • Commitment to achieving individual and team performance goals
  • Work with call center enablement tools, including auto dialers, predictive dialers, call scripts, e-mail templates, and target lists
  • Actively participate in and add to team learning opportunities and your own personal development
  • Possess temperament to accept and apply coaching
  • Self-sufficient and a self-starter, professional, conscientious and proactive, with the ambition to integrate into a fast moving and successful organization

Skills For Lead Service Representative Resume

  • Build relationships with C-level decision makers (Database Managers, Insight Managers, Marketing Managers as the key target contact audience)
  • Self-sufficient and happy to work to tight deadlines with a ‘can-do’ approach to problem solving
  • Working with Credits and Credit Resolution
  • At Sutter Physician Services or other Health Care facility in a business office setting
  • Identify key buying influencers within these prospects
  • Bachelors in a Marketing, Sales related discipline
  • Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information

Skills For Lead Document Imaging Representative Resume

  • Fluency in English is required. Fluency in Spanish or another second language is an asset
  • A sense of humor and the ability to have fun on the job
  • Interaction with state government public officials, their staffs and appropriate non-governmental organizations
  • Provide strategic counsel and government relations insights and perspective to New York Director of Government Relations, New York Regional Directors of Customer and Community Affairs, New York Jurisdictional President and other National Grid representatives as appropriate
  • Collaboratively develops and documents ‘best practices’ to improve service and efficiency
  • Work in a goal oriented environment under pressure

List of Typical Responsibilities For a Lead Representative Resume


Responsibilities For Lead Generation Representative Resume

  • Evangelize Cloud Content Management using Box
  • Identify and qualify new sales opportunities from cold accounts
  • Able to thrive in a quota driven environment and meet quotas
  • Prepare invoices for all tickets & refunds and ensure they are timely sent to the customer for both passenger and cargo
  • Work with other finance team members and AP team to ensure all relevant input GST credit is availed for the month
  • Work with Airport, sales teams to resolve GST related queries of customers and vendors
  • Establish rapport with all levels of prospects/customers
  • Work closely with Sales Directors, Managers and individual Sales AEs to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Ensuring that the different team members are evaluated appropriately as per their skills and tax knowledge and that appropriated training are organized to improve their level

Responsibilities For Gtsc Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Experience in finance industry, preferably Tax reporting team or Fund Accounting team, or related
  • Coordinate human and material resources for a specific purpose
  • Organized, flexible and able to manage several tasks
  • Accurately account for the casino cash bankroll reconciliation items
  • Accurately completes and processes documentation related to customer transactions
  • First engagement with key decision makers for Aberdeen’s data, content and contact center solutions, presentation of the Aberdeen offering, generation of interest and opportunities and appointment setting for field sales
  • Identify the right contacts (key decision makers and budget holders) in our target accounts
  • Achieve the defined number of calls into key decision makers as defined in the commission plan

Responsibilities For Tlac Beneficiary Service Representative Floater & Team Lead Representative Resume

  • Development of a sales pipeline and bookings for own target
  • Work collaboratively and supportively with the field sales team in the UK and across Europe/US
  • Consistently achieve and exceed sales performance objectives
  • Performance measurements include monthly, quarterly, and yearly sales objectives as well as activity measures for prospecting of calls, emails and social media outreaches
  • Develop new relationships for our client by identifying and engaging high potential leads across a variety of verticals and nurturing those leads into appointments for sellers

Responsibilities For HP Lead Generation Representative Resume

  • Assist and lead efforts to set appointments for customer meetings
  • Deep understanding of outbound prospecting, including script development, target account management, call coaching, email writing, chat engagement and usage of social media in prospecting and securing appointments
  • Follow up an hot leads from key events or campaigns
  • Manage data for new and prospective customers within CRM (Salesforce), ensuring all communications are logged, information is accurate and documents are attached
  • Conduct research to identify potential prospects and work with multiple sales team members to cultivate prospect lists
  • Contribute to and execute a strategy to drive new partner acquisition
  • Work with sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals
  • Verifies medical necessity and coordinates with Clinicians to obtain updated information (Order Checker)
  • Coordinates and communicates with CPAS staff, other departments, and other departments to facilitate the pre-registration process

Responsibilities For Land Representative Lead-san Antonio Resume

  • Enters appropriate documentation and selects the correct activity code resulting in proper transmission of necessary information back to the facility for processing when the patient presents at the facility
  • Refers all Customer quality of care and complaint issues to immediate supervisor - also any issues that the Rep deems to be out of his or her control (severe Physician office dissatisfaction). Assists supervisor or manager with reports
  • Verifies ownership of property where the company seeks to explore for oil and gas
  • Negotiates the purchase of oil and gas leases, or assignments of oil and gas leases
  • Researches and reports the company’s ownership position, competitor activity, potential legal issues, or other matters for the purpose of decision making and strategic planning
  • Coordinates and communicates with representatives from internal departments
  • Updates management team on current land positions
  • Directs and interacts with field lease brokers
  • Remind and guide members to see their doctor to get recommended tests and health care checkup screenings

Responsibilities For Lead Passenger Service Representative Resume

  • Acquire and maintain TOP expertise of the TRICARE Overseas Program
  • Be eligible for and maintain ADP II/IT2 clearance
  • Goal oriented, with capacity and drive to reach and exceed daily quotas
  • Positive attitude, resilient, team oriented, social and fun to work with
  • Commitment to professional development and career advancement
  • Driven to provide high quality serve

Responsibilities For Lead Appeals Representative Resume

  • Professional, responsible, mature, self-motivated and disciplined
  • Source new sales opportunities through inbound open lead follow-up in Lead Central and outbound cold calls and emails by researching potential accounts, identifying key players, generate interest, providing technical information and explanation, preparing quotations, and expediting service requests
  • Performs lead management functions including analysis of prospects and leads, contact data cleansing, target list creation, lead follow-up and qualification, lead distribution, sales call scheduling, lead results tracking and reporting, etc
  • Route qualified opportunities to the appropriate Account Manager for further development and closure by setting up appointments
  • Interact with Account Managers and Channel Partners to build pipeline and close projects

Responsibilities For Service Representative Lead Resume

  • Provides technical and sales support to customers, co-workers, account managers and channel partners
  • Coordinates internal quote and proposal through prescribed processes
  • Performs analysis of the purchase order to ensure that the pertinent information is provided and complete. In the event of incomplete or inaccurate information, coordinates dialog with the channel partner, account manager, product specialist, or end customer to obtain accurate information and ensure customer satisfaction
  • Works closely with the Proposals department to implement and maintain a systematic and customer-centric approach to the proposal process that results in timely, accurate and properly prioritized technical proposals
  • Reviews pre-proposals submitted by account managers and ensures data is accurately provided for the Proposals department
  • Supports development and deployment of regional growth plans

Responsibilities For Lead Service Representative Resume

  • Partner with your team and other sales reps in your assigned territory on event recruitment strategies
  • Passionate about technology sales
  • Can successfully work in a fast-paced and dynamic environment
  • Able to commute daily to our Plano office (this is not a remote position)
  • Use an assumptive and outbound call approach

Responsibilities For Lead Document Imaging Representative Resume

  • Follow a scripted call format
  • Engage in needs analysis
  • Confident, assertive and goal oriented
  • Knowledge of the technology industry (the client base)
  • Knowledge of Medicaid & Medicare populations in the New York City area
  • Develop new business via telephone to introduce them to Heartland and identify appropriate buyers within the target market

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