IT Technical Specialist Resume Sample

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Keyon Thiel
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Work Experience


IT Technical Specialist
10/2016 - PRESENT
Los Angeles, CA
  • Conducts oneself in a professional manner
  • Provides appropriate, timely feedback to peers, management, clients and others
  • Meets deadlines for routine administrative tasks such as status reports and time entry without supervision
  • Experience in monitoring tool architecture, deployment, and maintenance within multi-vendor tool suites environment complying with published SLA's
  • Practical experience in working with application & infrastructure teams to define / interpret monitoring /alerting requirements for managing end user experience, fault isolation, and proactive environment health management analysis and reporting
  • Lead in evaluating, recommending, and implementing monitoring tools, standards, and processes
  • Actively mentor technical skill development within Enterprise Systems Monitoring (ESM) team
  • Effective communication skills with all internal personnel and, appropriately engaging vendor resources
IT Technical Specialist / Lead / Analyst
06/2012 - 08/2016
Dallas, TX
  • Knowledge of dynaTrace UEM is helpful but not required
  • Experience with monitoring tool architecture, deployment, maintenance of multi-vendor tool suite environments, and compliance with published SLA's
  • Experience working with application & engineering teams to develop requirements that define monitoring and interpret alerting, notification and escalation requirements for managing an end user experience, assist with fault isolation, and deliver proactive environment health management analysis and reporting
  • Demonstrated knowledge of NetCool, Hyperic, Splunk, Nagios, vROPS, vCO, and VCE Vision
  • Demonstrated understanding of transaction processing, multi-tier application development, web infrastructure (web services, trend analysis, etc.) monitoring (including scripting synthetic transactions), defining meaningful metrics, identifying critical points in application workflow and leading appropriate corrective action
  • Actively lead in product evaluation, then recommending and implementing monitoring tools, standards, and processes
  • Support maintenance & timely response from the Manhattan WMS application (3rd Line) and product vendor (4th Line) supplier teams to maximise IT Availability, Performance & Customer Experience
  • Acts as a point of Escalation for IT Operations Teams (1st / 2nd Line) to provide 3rd / 4th Line support towards in-SLA Major Incident Service Restoration, Root Cause Analysis and Fixes, Performance, Service and Customer Experience Improvements
  • Contributes to ongoing Service Improvements Plans maintained by IT Operations, assesses feasibility and implements agreed improvements in a sustainable way through the application and product vendor supplier teams
IT Technical Specialist Senior
09/2007 - 01/2012
San Francisco, CA
  • Works closely with clients and end-users to communicate impact of and implement system improvements
  • Contributes to ensuring Service / Operational Readiness of the applications (Including but not limited to application resilience, up-to-date operational documentation, monitoring capability, standard operating and recovery procedures)
  • Develops and maintains knowledge articles to minimise dependencies on personal knowledge and to avoid potential single points of failure within the team
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sitting for long periods of time while using office equipment such as computers, phones and etc
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment

Education


Utah State University - Orem Education Center
2003 - 2007
Science's Degree in Computer Science

Professional Skills


  • Demonstrated ability to work independently, and demonstrated high level organizationaland multi-tasking skills in a technical environment
  • Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills
  • Work independently, and demonstrated high level organizational and multi-tasking skills in a technical environment
  • Strong customer focus and customer awareness and good communication skills
  • Excellent written/verbal communication and presentation/interpersonal skills
  • Advanced personal computer skills (i.e., MS Office Suite) including demonstrated spreadsheet and word processing
  • Investigation – Attention to detail with action oriented problem solving skills

How to write IT Technical Specialist Resume

IT Technical Specialist role is responsible for technical, training, reporting, database, customer, development, mainframe, retail, finance, integration.
To write great resume for it technical specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Technical Specialist Resume

The section contact information is important in your it technical specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Technical Specialist Resume

The section work experience is an essential part of your it technical specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it technical specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it technical specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Technical Specialist resume experience can include:

  • High attention to detail with action oriented problem solving skills
  • Has the willingness to share knowledge and skills
  • Strong experience with SOLR
  • Effectively communicate status of projects and assignments
  • In specialized systems (i.e.. .Net) effectively set options to change the way the program works (configuration responsibilities)
  • In specialized systems (i.e.. SAP) effectively set options to change the way the program works (configuration responsibilities)

Education on an IT Technical Specialist Resume

Make sure to make education a priority on your it technical specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it technical specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Technical Specialist Resume

When listing skills on your it technical specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it technical specialist skills:

  • Excellent subject matter expertise on Logistics with solid demonstrable experience in the following areas
  • Excellent communication, people skills and patience
  • Strong human relation skills, and interact with internal and external customers, vendors and other IS professionals
  • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
  • High level organizational and multi-tasking skills in a technical environment
  • Knowledge of Microsoft Windows 2012 Operating System.SKILLS & ABILITIES

List of Typical Experience For an IT Technical Specialist Resume

1

Experience For IT Technical Specialist / Lead / Analyst Resume

  • Experience in Windows-based desktop support environments
  • System administration experience
  • Updating document operational procedures for internal control purposes
  • Advanced understanding of switching and routing including protocols (BGP, OSPF, STP, or more/others)
  • Assists with maintaining, organizing, tracking and/or securing PC hardware and software inventory
  • Take initiative to learn existing applications through reviewing code and analyzing data
  • Attend conference, seminars and workshops, bring back learning and disseminating the information to appropriate teams
2

Experience For IT Technical Specialist, Senior Resume

  • Document all tasks undertaken within the team including reoccurring issues and processes
  • Establish a process for managing and continuously improving infrastructure security
  • Participates in developing and implementing changes in policy and procedures
  • SQL knowledge, including general database knowledge; database design and development including tables, indexes, stored procedures, triggers, and functions
  • Ability perform troubleshooting and support for existing applications
  • Perform moderately complex troubleshooting and fact gathering, and escalate to appropriate teams as needed
  • Capacity of support users to use the IT technology during day by day work and the troubleshooting approach
3

Experience For IT Technical Specialist Senior Resume

  • Manage software product including but not limited to incorporating new version release and customization of the product
  • Assist in developing and enforcing BIM/DE documentation and workflow process standard & Train and induct new users to use and comply to Jacobs/project standard
  • Assist in developing and enforcing BIM/DE documentation and workflow process standard
  • Provide site IT support encompassing
  • Liaise with 3rd party suppliers for hardware issues including call ownership and management
  • To support regular disaster recovery tests during and outside business hours
  • Collaborate with Information Security and participate in penetration testing
  • Support the Information Security team in implementing IT-wide security initiatives and security awareness campaigns
4

Experience For Senior IT Technical Specialist Resume

  • IT Generalist with working knowledge of Windows and Apple end user platforms
  • Make technical assessments based on facts and propose resolutions including alternative and workaround fixes
  • Judge and adjust to customer state-of-mind while providing support
  • Accurately communicate processes to customers and when necessary remediate training
  • Maintain and monitor the upkeep of company owned equipment ensuring a smooth and efficient operational flow
5

Experience For IT / Technical Specialist Resume

  • Assist in determining current and future technical equipment needs
  • Be available for a rotating on call schedule with other Technical Specialists
  • Assist the client's Development and Network Operations groups by providing systems and Network support
  • Maintain job schedules on the IBM AS/400 utilizing Help Systems Robot Schedule
  • Provides training and development to staff
6

Experience For IT Technical Specialist Resume

  • Knowledge of LAN Networking and Infrastructure
  • Assist the Development and Network Operations groups by providing systems and Network support
  • Participate in administrative tasks such as setup and monitoring of services for their
  • Contribute in enhancement, optimization, and troubleshooting discussions
  • Develop software for internal applications using Salesforce solutions
7

Experience For IT Technical Specialist / Lead / Analyst Resume

  • Judge and adjust to customer state-of-mind while providing support
  • O PC configuration and troubleshooting - OS, hardware, and software
  • Office 2010, 2016, Office 365 (including Outlook)
  • Advanced knowledge of ICT (hardware, databases, operating systems, local area networks
  • Knowledge of computer systems including network infrastructure, servers and printers
  • Knowledge of IT programming (Java, HTML, C++, etc.)
  • Judgment - Includes appropriate people in decision-making process
8

Experience For IT Technical Specialist, Senior Resume

  • Innovation – Generates suggestions for improving work
  • Work with Remote Support team on MPS deployments and troubleshooting
  • Assists in troubleshooting client problems with software, network connectivity and print output
  • Fix minor issues for customers on site within the scope of our contacts. Assists in on-the-job training of clients as needed with ARC branded systems
  • Manage the implementation of technical engineering software
  • Provide support for electronic file submissions & Automate routing to support standard and productivity
  • Provide advice on hardware and network IT-Infrastructure relating to BIM/DE production
  • Automate routing to support standard and productivity
9

Experience For IT Technical Specialist Senior Resume

  • Coordinate customer inquiries to the proper personnel for quick resolution, making sure customer questions and requests are answered in a timely manner
  • Create Virtual Machiens as needed using Vcenter
  • Technical hands on experience with Telecom technologies, such as: Avaya Communications Manager, Cisco Call Manager, Interactive Intelligence or comparable large scale PBX VOIP and contact center systems
  • Research and utilize necessary resources to troubleshoot new and complex problems
  • Record and track interaction with end-users and related activities in the service desk tool
  • Create Knowledge Base articles as repetitive issues arise
  • Diagnoses hardware or software problems in computers connected to or integrated with scientific instruments; collaborate with manufacturer’s representatives to solve the problems through upgraded software, hardware, or modifications to existing system configuration files
  • Deep knowledge and technical expertise in IOS, MS technologies (Windows, Office, Lync, Exchange)
10

Experience For Senior IT Technical Specialist Resume

  • Serve as technical expert or lead projects/programs and technical staff to develop, test and implement significant new products, or devise new approaches to problems at the division/business unit
  • Lead in the development of standards and procedures and publish/communicate findings via IOI’s, presentations, white papers, etc
  • In specialized systems (ie. Teradata, Informatica) effectively set options, assist in version updates, and facilitate test to production migrations and other package-specific activities
  • Directs a development team for a major project, often utilizing a mix of various levels of analysts, responsible for subsystems of the overall project, directing the work of less experienced analysts and programmers. Draws on the expertise of technical resources within AbbVie and outside vendors
  • Provide highly complex technical support for their specialty area
  • Consults on best practices for setup and monitor services for their specialty area
  • Leadership oversight for installation, configuration, and maintenance efforts related to
  • Acts as technical expert for other team members and internal customers to resolve
  • Support Project Managers with technical related question with regards to new installations

List of Typical Skills For an IT Technical Specialist Resume

1

Skills For IT Technical Specialist / Lead / Analyst Resume

  • Knowledge of SharePoint Designer: Excellent customer service and strong communication skills
  • Experience with Microsoft products and technologies with an emphasis on Microsoft SharePoint Services and migration experience (MOSS 2007 & SP 2013)
  • Attention to detail and organization/ documentation skills
  • Experience in designing and building Data Marts/Warehouses
  • Confident and successful when planning and setting priorities for workload
  • Demonstrated proficiency in applying accounting principles
2

Skills For IT Technical Specialist, Senior Resume

  • Technical experience includes a comprehensive working knowledge of all accounting areas
  • Demonstrates analytical & systematic problem solving
  • Experienced security analyst with a record of security monitoring
  • Experience in using SIEM tools to monitor and investigate attacks and other security events
  • Experience in using network security tools (firewall, IDS/IPS, proxies) to monitor and investigate attacks
  • Experience in working in an environment with robust change and incident processes
  • Experience with reporting tools such as Qlikview
  • Excellent knowledge of Microsoft Server, Hyper-V and enterprise server support for multiple operating companies on a HP platform
  • Good knowledge of System Centre (application deployment, alerting and similar awareness)
3

Skills For IT Technical Specialist Senior Resume

  • Good knowledge of IT Security – patching, threat detection and perimeter defence through to server and client
  • Excellent understanding of the Microsoft Application Suite
  • Demonstrated ability and knowledge of computer systems including network infrastructure, servers and PABX systems
  • Demonstrated ability and knowledge of computer systems including networkinfrastructure, servers and PABX systems
  • Advanced knowledge/experience within most of the following areas
  • In depth experience with IP/Telephony protocols (such as SIP, MGCP, QoS, H.323, RTP/RTCP, IP Routing, Security, etc)
  • Technical experience supporting IT end user equipment
4

Skills For Senior IT Technical Specialist Resume

  • XML knowledge required, including XPath and XML document experience
  • Technical experience working in SAP ECC FICO
  • Quality assurance on software as iterations are complete and prior to deployment to
  • Incident Management (CSIRT) Experience
  • Evidence of phone and remote Tier 2 to 3 end-user support and resolution to the end user’s satisfaction
  • Good knowledge of MS Exchange across multiple deployments and versions
  • Good knowledge of Skype for business, SharePoint and other Microsoft applications
  • Technical helpdesk or equivalent experience
  • Generally two years of directly related experience
5

Skills For IT / Technical Specialist Resume

  • Motivation – Demonstrates persistence and overcomes obstacles
  • Experience of being part of an incident response team
  • Experience of working in a globally distributed team
  • Experience with Scripting (PowerShell, Python, VB, etc)
  • Experience in mentoring Junior Security Analysts
  • Experience with handling P1/P2 Incidents
  • Excellent technical product knowledge in expertise domain
  • Experience with LCLs or Cerner or EDI applications
  • Retail sector or .com experience
6

Skills For IT Technical Specialist Resume

  • Experience of working with store fulfilment and home delivery
  • Experience in Healthcare applications and systems
  • Experience in support of Manhattan warehouse management and supply chain IT solutions
  • Experience of supply chain logistics incident management and problem resolution
  • Determine the unit effective list for Field Change Orders (FCO’s) and prepare and guide the FCO implementation process
  • Prioritize and triage deadline-driven tasks in a high-pressure environment
  • Prioritise, analyse, track and escalate alerts in line with area protocols
  • Collaborate with the helpdesk and other support teams to identify, prioritise, and resolve incidents
7

Skills For IT Technical Specialist / Lead / Analyst Resume

  • Retail experience (including interfacing with customer facing colleagues)
  • Experience in a global retail organisation
  • Hardware configuration and break/fix experience
  • Excellent team player who can liaise with other team members in different countries and time zones
  • Manage their own workload and prioritize incidents
  • Organization – Highly motivated with the ability to prioritize multiple tasks with or without supervision
  • Good analytical and organizational capacity
8

Skills For IT Technical Specialist, Senior Resume

  • Experience with Lucidworks Fusion
  • Experience with Opentext Content Management Systems
  • Experience with web-related standards, such as HTML, CSS and Javascript
  • Designing, coding, testing, debugging, and troubleshooting these middleware platforms, services, programs and applications
  • Analyzing, reviewing, and altering programs to increase operating efficiency or adapt new requirements
  • Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software (SCSM)
9

Skills For IT Technical Specialist Senior Resume

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Understanding of data warehousing, business intelligence and master data management systems concepts
  • Providing support during and post system implementations and conversions
  • Assisting with the support and maintenance of ODS, WAM, DI, and other supporting systems
  • Preparing detailed specifications for middleware platforms, supporting services, programs and/or applications
  • Taking ownership of issues reported and seeing problems through to resolution
  • Operating Systems (Linux, Windows, etc.)
10

Skills For Senior IT Technical Specialist Resume

  • Listening attitude with ability to ask pertinent questions
  • Working knowledge of ITIL processes and concepts
  • Understanding of virtualisation on a storage area network
  • Working knowledge C# .Net, SQL Server, HTML5 developer tools
  • Working knowledge of Networks and Communications systems required

List of Typical Responsibilities For an IT Technical Specialist Resume

1

Responsibilities For IT Technical Specialist / Lead / Analyst Resume

  • Experience with Informatica, Teradata, and Oracle
  • Perform continuous vulnerability scanning and reporting
  • Computer usage including constant typing and/or eye strain
  • Provide support to sales team with technical details for tender process
  • Support sales team and Project Manager with the introduction of new products
  • Ensure that FCO track is updated
  • Manage incidents and service requests for users at several sites
  • Work on projects, deployments and infrastructure enhancements where required
  • Apply ITIL methodology to deliver best practice in all areas
2

Responsibilities For IT Technical Specialist, Senior Resume

  • § Build, support and enhance the company’s infrastructure security controls in-line with the wider defined security
  • Resolve incidents within the agreed Service Level Agreements (SLAs) and to the high quality that a retail business demands
  • Liaise with software and hardware support vendors to resolve incidents and to follow up with proactive measures to prevent reoccurrence across all regional technologies
  • Provide subject matter expertise for in-scope technologies as needed by the team
  • Research and identify solutions to software and hardware issues
  • Ensure all issues are properly logged
  • Maintain up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures
  • Assist in the evaluation of application and system software packages
3

Responsibilities For IT Technical Specialist Senior Resume

  • Build, support and enhance the company’s infrastructure security controls in-line with the wider defined security strategy and infrastructure strategies
  • Work with the infrastructure and network design teams to test and deploy security based solutions and capabilities
  • Ensure that network security is included at the initiation and design of projects and infrastructure designs
  • Perform security log analysis and related digital forensics to maintain a high level of security preparedness
  • Participate in security investigations and respond to infrastructure security incidents
  • Maintain a general knowledge of common security vulnerabilities, attack vectors, methods, and remediation techniques (DDOS, Man in the Middle, Brute Force, SQL Injections, Cross-Site Scripting, Cross-Site Forgery Request)
  • Own the definition and implementation of infrastructure controls to ensure that Burberry infrastructure remains within Burberry’s risk profile
  • Document and report on compliance with the agreed controls on a regular basis
4

Responsibilities For Senior IT Technical Specialist Resume

  • Assist the Information Security Risk Manager to direct compliance issues to appropriate resources for investigation and resolution
  • Industry recognised certification (Windows / Mac)
  • A Level education or higher
  • 2nd Line Windows or Mac support (1-2yrs)
  • Service Desk toolset (3yrs+)
  • Retail IT Support (1yrs)
5

Responsibilities For IT / Technical Specialist Resume

  • Directs a development team for a major project, often utilizing a mix of various levels of analysts, responsible for subsystems of the overall project, directing the work of less experienced analysts and programmers. Draws on the ' expertise of technical resources within Abbott and outside vendors
  • Part of Abbott Information Management & Analytics team
  • Administers, maintains, and repairs all local information technology solutions, including Local Area Network (LAN) operations, PABX systems, video conferencing, and server operations. Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues
  • Provide 24/7 support to SharePoint environments
  • Analyze Production implementation - identify and resolve errors, ensure ongoing stability of the environment (i.e.. Backup Restore, Disaster Recovery, Patch Management, Monitoring)
  • Understanding of SharePoint products and fractures including security, list and libraries, workflow, publishing infrastructure, document management and content types
  • Technical advisor to business on what SharePoint can offer out of box- analyze and document business requirements
6

Responsibilities For IT Technical Specialist Resume

  • LEad, plan and manage business/solution design, configuration and implementation
  • Industry recognised qualification e.g. MCSE, CCNA
  • Retail systems such as Epicor or Omnico
  • Retail Back Office concept and activities
  • Has the ability to work on their own initiative to ensure work is completed to agreed deadlines
  • Can communicate clearly, concisely and professionally with other members of the team and the business
7

Responsibilities For IT Technical Specialist / Lead / Analyst Resume

  • Track, update, and research product issues as reported by users
  • Correspond with customers to determine additional information and deliver accurate status and informational updates
  • Update informational website(s) with known issues and work-arounds
  • Investigate error logs and trace errors across multiple platforms to determine possible root causes and make related recommendations
  • Work independently to manage and maintain incidents and problems in Service Now! IT Service Management system
  • Open incidents and problems based on customer communication
  • Accurately document all communication related to incidents or problems
  • Maintain contact with Service Manager, Developer Lead, and other product owners as necessary to distribute and receive accurate information
8

Responsibilities For IT Technical Specialist, Senior Resume

  • Accurately document and communicate customer needs to Service Manager and other product owners
  • Group related customer incidents into larger problem categories
  • Follow documented resolution and management workflows
  • Documentation – Clearly summarize and document ideas, conversations, and processes
  • Act as the primary technical support contact for assigned Contact Center
  • Ensure all associates have correct technical requirements to proceed in their roles
9

Responsibilities For IT Technical Specialist Senior Resume

  • Perform daily, weekly and/or monthly backups of applicable systems to ensure data reliability
  • Maintain PC’s, software and printers per established guidelines
  • Maintain accurate and up-to-date inventory of technical equipment and software
  • Coordinate vendor access to equipment as needed
  • Communicate changes and enhancements as appropriate. Train users as needed
10

Responsibilities For Senior IT Technical Specialist Resume

  • Daily Telecom maintenance of phones, headsets and backups
  • Knowledge of Windows 7 and MS Office 2010 or newer products required
  • Assist and implement job standards and specification in accordance with departmental goals
  • Works with staff to establish workflow schedules
  • Implement and maintain divisional metrics collections as required
  • Execute critical operational tasks and business conversions
  • Ensure successful completion of computer jobs
  • Provide administration and assignment of applications for user profiles
  • Develop and document workarounds for functional issues in Robot Systems

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