IT Technical Resume Sample

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Kennith Dooley
2779 Funk Expressway,  Philadelphia, PA
+1 (555) 691 7233

Work Experience

IT Technical Lead
10/2016 - PRESENT
Detroit, MI
  • Experience within the retail industry required
  • At ease in working with customers, partners, and suppliers at all levels within the business
  • Outstanding communications skills; able to articulate complex technical topics for non-technical audiences
  • Leading a team of AEM administrator accountable for AEM server provisioning, access management, workflow management, security administration, server configuration, AEM Tag management and Digital Asset Management configuration,
  • Building deep understanding of the Marketing Business Process including but not limited to HCPE, Direct to Consumer Marketing, Expert, Pharmacy and Mass Market channels, routes to market, local and regional variances,
  • Providing technical expertise on the Adobe Experience Manager administration services including: installation and configuration in UNIX/LINUX platform and dispatcher configuration, deploying modules, configuration updates, including monitoring of website servers front end and back end performance and functionality,
  • Providing leadership and consultation on technical matters to IT Groups, Programmes, Projects and Business teams,
  • Proactively supporting IT Service Specialists to manage server applications, server maintenance, capacity planning, performance/availability services and access management issues,
IT Technical
09/2011 - 07/2016
Phoenix, AZ
  • Engage with stakeholders internally and externally to fully understand business needs and align services to meet these needs
  • Identify, source and deploy the technical resources available within the team to deliver IT & Change services, maintain IT Service continuity and resolve incidents as they occur
  • Establish and lead proactive initiatives to develop and improve the quality of IT & Change Services provided to customers and shareholders and maintain a focus on continuous improvement
  • Influence and Deploy resources within the department to ensure they are focussed where they can add most value to meet business needs
  • Actively lead, develop, coach and mentor a team to maximise performance and engagement with APM and ensure employees are fairly rewarded
  • Ensure IT & Change services and systems are designed, developed and maintained to operate at maximum efficiency and with maximum return on investment using APM
  • Sponsor programmes of IT & Change work as necessary to ensure these remain aligned with organisational strategy
  • Ensuring IT & Change Services meet the increasing expectations of a technologically aware employee and customer base
IT Technical Writing Year Round Intern
02/2008 - 05/2011
Chicago, IL
  • Leading and supporting the architect and migration of GSK’s AEM platform to Amazon Web Services,
  • Providing oversight, governance and technical direction to support business needs
  • Implement and support enterprise systems solutions for our global portfolio
  • Act as Technical Lead on projects across Enterprise Systems Team to ensure timely and accurate delivery of newly designed systems
  • Participate in or lead the development or approval of technical solution designs and coordinate with Enterprise Systems leadership during the implementation of recommendations
  • Prepare technical assessments reports for systems technologies being researched, tested and introduced
  • Prepare documents such as technical white papers, evaluation reports, and operational readiness plans
  • Plan, develop and deliver a range of IT & Change services and products to time and within budget to meet business expectations
  • Monitor the contribution of strategic partners to ensure maximum value is added from partner organisations


University of Mount Union
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • Serve as an ESH application technical subject matter expert (SME) to help the organization build and deliver a legacy application migration plan into the Intelex management system
  • Excellent communications and interpersonal skills, demonstrated success in prior leadership roles
  • Expert level experience with Windows OS and strong SQL Server skills
  • Proven analytical and problems solving skills
  • Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members
  • Strong customer service skills required due to heavy interaction with internal and external clients
  • Exhibit very strong customer handling skills

How to write IT Technical Resume

IT Technical role is responsible for technical, analytical, training, windows, sql, finance, integration, database, mac, printing.
To write great resume for it technical job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Technical Resume

The section contact information is important in your it technical resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Technical Resume

The section work experience is an essential part of your it technical resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it technical responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it technical position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Technical resume experience can include:

  • Sound knowledge of architectural standards and frameworks with excellent analysis and design skills, including familiarity with OOA/D methodologies and tools
  • Capability to work proficiently with minimal daily guidance and bring mature seasoned skills when working with production systems
  • Experience managing complex projects, defining roadmaps and priorities utilizing Agile methodology
  • Demonstrated experience preparation and delivery of presentations to executive leadership
  • Years of Experience: Requires 5-7 years of experience
  • Familiarity and prior experience in pure IT Helpdesk projects and Organizations

Education on an IT Technical Resume

Make sure to make education a priority on your it technical resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it technical experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Technical Resume

When listing skills on your it technical resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it technical skills:

  • Excellent support skills and experience conducting technical training
  • Experience working in teams effectively communicating with technical and non-technical resources and business partners
  • Good project management skills with the ability to plan and monitor projects involving customers, and other IT departments
  • Strong ability to develop business relationships and communicate effectively with business team & other IT support function team
  • Good French skills
  • Proven experience in building, configuring and maintaining configurations for the Aloha Quick Service POS

List of Typical Experience For an IT Technical Resume


Experience For IT Technical Lead Resume

  • Good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
  • Experience with managing off shore resources including 3rd party support vendors
  • Experience in developing applications using Microsoft technologies such as sql server,.net, SharePoint, Azure, APS
  • In-house MIS experience
  • Technical Lead or demonstrated capabilities
  • Experience in solution design and implementation of technical solutions for a global organization
  • Or an equivalent combination of education, training or experience ion
  • Maintaining up to date technical and market knowledge in a constantly changing IT & Change industry
  • Supervising and guiding the on-shore and off-shore development teams

Experience For IT Technical Manager Resume

  • Managing relationship with business partners and vendors
  • Providing technical expertise and customisation/development of the Salesforce platforms,
  • Supporting Programme/Project Managers and the delivery teams to design, develop and transition new applications into production,
  • Providing independent source code reviews for all development and produce Source Code review report,
  • Ensuring the technical application delivery is fully compliant with GSK IT and Regulatory standards,

Experience For IT Technical Engineering Analyst Senior Resume

  • Understanding of related technologies
  • Responsibilities require leading a team of professionals, handing escalations, leading outage bridges
  • Extensive Business knowledge over all components including, Finance and Sales, Marketing and Financial accounting
  • Leading portfolios and programs to greater agility by utilizing engineering practices around CICD
  • Develops an understanding of market positioning, visioning and solution value add

Experience For IT Technical Lead-ms Dynamics Ecrm Resume

  • Database knowledge including troubleshooting and writing queries
  • Stay abreast of current and emerging unified communications solutions making recommendations based on in-depth knowledge and research
  • Support customer with assimilating and correlating various data points
  • Knowledge of building & provisioning the desktops
  • Facilitate problem solving on a day-today basis as required, working closely with development team on implementation challenges
  • Provide leadership in organizing change and monitoring change management across the application as it relates to data stewardship
  • Expert knowledge developing for the Microsoft development platform/stack including Visual Studio and Team Foundation Server/Services
  • Expert knowledge in carrying out the requirements, design, development, testing implementation and support phases of applications software project
  • General knowledge of networking, servers, telecom, DHCP, Operating systems is required

Experience For IT Technical APM Manager Resume

  • Advanced knowledge of patch and application packaging, test team functions (i.e. use cases, acceptable pass rate, customer use), and engineering operations
  • Responsible for providing technical leadership to mid/large size, complex, enterprise scale projects & systems
  • Responsible for defining and documenting architecture, capturing and documenting functional and non-functional (architectural) requirements, preparing estimates and defining technical solutions
  • Partner with business and various corp. IT departments to focus on business process improvement, re-engineering and hands-on configuration activities associated with the systems managed & supported by Corp. Global Applications team
  • Experience in user facing support position(s)
  • Experience working with geographically disbursed teams across multiple time zones

Experience For Global IT Technical Liaison, ESH Resume

  • Significant experience of working with 3rd party suppliers and offshore partners
  • Gather and analyze data and develop architectural requirements/recommendations for an existing solution or a project
  • Research and evaluate emerging technology, industry and market trends to assist in project development and operational support activities
  • Make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions
  • Builds deeper understanding of processes, procedures, customers, and organization
  • Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups
  • Receives instruction and impliments ways to optimize PC hardware resources in achieving business objectives
  • Assist customer in the process of preparing various acquisition packages
  • Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives

Experience For IT Technical Director Analytics Resume

  • Drive all IT related project running locally
  • Assist CIO with reviewing business initiatives, project plans, and other documents
  • Provide technical support to administration of ongoing projects and portfolios
  • Provide strategic planning support for enterprise services implementation
  • Knowledge of View Persona management & configuration of printing for view desktops
  • Resolve issues pertaining to AD, File & User Permissions, Server Issues

Experience For IT Technical Systems Senior Analyst Resume

  • An Agile mindset with an understanding of the Standard SDLC processes
  • Ensures that web applications meet organizational policies, goals, user needs, branding and content standards, and technical requirements
  • Work and partner closely with business partners, project managers and engineering teams to deliver solutions to stakeholders in a timely manner
  • Integration SME and architect for supporting technologies
  • Note: this is not for a current opening but intended to review candidates for anticipated opportunities in the near future.
  • Has an understanding of rapid acquisition (Quick Response Capability) business practice

Experience For Calm IT Technical Lead Resume

  • Systems Engineering certifications would be useful
  • Expert knowledge with Web development using, MVC, C#, JavaScript and jQuery
  • Customer/ Vendor Management, escalation management, customer relationship-building
  • Formal acquisition training/certification
  • Business Analysis and Business Planning
  • Advanced Project Management understanding

Experience For IT Technical Lead Engineer, Senior Resume

  • Integrate technical knowledge and business understanding to create superior solutions for Perspecta and its customers
  • Provide an efficient working atmosphere to team and ensure objectives are met within stipulated time
  • Acquisition (DAWIA) or National Contracts Management Association Contracting Level II certification or equivalent
  • Provide technical leadership to operations & project team(s) to perform design to deployment related activities
  • Provide guidance, perform reviews, prevent and resolve technical issues

List of Typical Skills For an IT Technical Resume


Skills For IT Technical Lead Resume

  • Complex analytical problem-solving skills. Ability to work well within a team environment and learn new technologies
  • Exceptional analytical, communication, organizational and presentation skills
  • Guide the team through the development, change management, support the implementation stages and review the completed work effectively
  • Building deep understanding of the key technologies to enable effective impact assessments of any proposed changes or design choices
  • Experience and/or education with networking required – including low voltage wiring

Skills For IT Technical Manager Resume

  • Experience organizing, planning and directing programs and personnel
  • Hands on experience in managing, administrating & troubleshooting automated with Linked clone VMs pools
  • Experience in converting, migrating & cloning the VMs
  • Experience working with deployment mobile applications using Apple AppStore, Google PlayStore and HockeyApp
  • Expertise in developing and driving metrics to measure the effectiveness of technical support within the organization
  • Experience in developing documentation and training for new systems
  • Experience working with senior government managers on acquisition planning and execution

Skills For IT Technical Engineering Analyst Senior Resume

  • Hands-on working experience with programming languages such as Java, or C++
  • Previous consulting / support experience on CRM and Data Warehousing business systems a distinct advantage
  • Experience in delivering restaurant manager and end-user system training
  • 10 –15 years’ experience in increasing levels of responsibility managing Business applications development / delivery
  • Experience building and operating a large, nation-wide network with many branches
  • Web application development experience with .Net, C#, ASP.NET and SQL Server 2014/2016 using Visual Studio 2015 with Visual Studio Team Services
  • Experience with the following Javascript libraries – Ajax, jQuery, jQuery UI, Knockout, Angular JS, Highcharts and d3
  • Experience with structured and rapid application design, development, and implementation of new computing architectures
  • Source Control management using Microsoft TFS, GIT experience advantageous

Skills For IT Technical Lead-ms Dynamics Ecrm Resume

  • Experience in planning, analysis, design, implementation and support of Information Technology solutions
  • Experience of system architectures - Operating Systems, Networks, Databases, Internet Technologies, Data communication (Internet and EDI)
  • Strong understanding of NetSuite ERP and related technical aspects
  • Strong understanding of business analytics
  • Good understanding of the fundamentals of network and desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Applies good understanding of customer service techniques as required to address IT service

Skills For IT Technical APM Manager Resume

  • Technical support Lead or Management experience, including management of remote support groups and 24X7 support operations
  • Experiences supporting various acquisitions with diverse agencies
  • Experience with formal systems engineering
  • Experience working with C# and the .NET Framework
  • Experience in managing IT teams
  • Experience of managing geographically diverse global teams across different time zones

Skills For Global IT Technical Liaison, ESH Resume

  • Experience leading an agile team of developers focused on payments applications
  • Knowledge and experience in data warehousing, business intelligence, big data, & data architecture
  • Experience on troubleshooting VDI environment & its components
  • Basic troubleshooting experience of HA, DRS cluster
  • Lead all prioritization discussions in alignment with business value positioning
  • Self-starter with strong work ethic with the ability to work independently under minimal supervision, meeting deadlines and organizational objectives
  • Engage with Channel Sales and Marketing business and operations team to prioritize IT Channel roadmap
  • Experience ensuring short-term goals are achieved that support long-term initiatives with measurable results per metrics

Skills For IT Technical Director Analytics Resume

  • Experience using source control, preferably Git
  • Experience with MVC 5 and above, Razor, JSON, REST, XML, XAML, Node.JS and Generics
  • Experience in Agile methodology and Continuous Integration, Continuous Deployment particularly with Microsoft VSTS
  • Experience with IT and Managed Service projects
  • Experience in IT and System Development, maintenance and support
  • Experience in the Systems Development Lifecycle
  • Strong communication & influence, ability to collaborate with internal & external customers and suppliers

Skills For IT Technical Systems Senior Analyst Resume

  • Good knowledge of Polish and English languages, both spoken and written
  • Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC/Network/Server systems
  • Technical experience in software design and product support
  • Experience in technical role with POS (preferably 2+ years) is required
  • Relevant experience in IT

Skills For Calm IT Technical Lead Resume

  • Previous experience in a Service Desk business environment
  • Experience in general Financial Management/cost management
  • Previous team manager experience
  • Experience with Ab Initio; Unix; Business Objects; OLAP; Unica; Tableau
  • Experience in Intelligence Community
  • Experience with an industry Agile Framework (like SAFe or Lean) as a Product Manager or Release Train Engineer
  • Financial Services application development and maintenance experience
  • Experience with reporting and visualization platforms such as SSRS, Power BI

Skills For IT Technical Lead Engineer, Senior Resume

  • Strong knowledge of ETL technologies such as Talend
  • CRM and Digital (AEM) experience
  • Experience with C#, ASP.NET MVC, REST, ORMs, Shell, PowerShell and JSON
  • Documenting change, updating technical documentation & managing & creating reports
  • Understanding/ knowledge of BMW processes regarding the NSC / NFSC could be an advantage
  • Installing & configuring view connection, composer, security, Vcenter & ESX server
  • Administering & managing VDI pools, view connection, composer & security servers

List of Typical Responsibilities For an IT Technical Resume


Responsibilities For IT Technical Lead Resume

  • Experience in support & troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 & 8) including mobile devices running Apple iOS & Android OS flavors
  • Experience in supporting one or more IT infrastructure areas such as Networking, Firewalls, Load Balancers, Active Directory, LDAP, DB fundamentals, and backup / storage
  • Experience: 2-3 years with infrastructure management and support Tier 1 and 2
  • Oversee the testing and maintenance of computer programs and systems, including coordinating the installation of computer programs and systems
  • Lead and/or participate in the collaborative design and implementation of global voice/video in a Cisco environment
  • Prepare and maintain architectural guidelines and associated documentation

Responsibilities For IT Technical Manager Resume

  • Utilize professional concepts and company policies/procedures to implement and support a diverse range of architecture solutions in our production environment
  • Develop test methods and perform testing and assessments, in coordination with customers, to assess suitability of customer systems for operational use with Mosaic video services
  • Build and maintain complex real time monitoring systems to monitor critical communication applications, alert personnel in the event of failure, and perform trending and capacity analysis
  • Adept at mapping client’s requirements, custom designing solutions & troubleshooting complex information systems management
  • Leads complex analysis and translating of business, information and technical requirements to achieve IT solutions that meet business needs
  • Leads the development of design specifications and deliverables related to the support of system enhancements. Analyzes system needs, options, risks, costs, and impact on enterprise business process and goals
  • Recommends department policy by developing standards. Prepares long-range objectives and budgets. Supports change processes, policies, and standards as they relate to technology design

Responsibilities For IT Technical Engineering Analyst Senior Resume

  • Knowledge: of Microsoft products and ITIL framework. LAN WAN, IP, security, back up and recovering
  • Competences: Dynamic, proactive, able to work under pressure and responsible
  • Supports simple hardware/software applications
  • Assists with maintenance of local area network server systems
  • Impact is on limited to smaller areas of the business

Responsibilities For IT Technical Lead-ms Dynamics Ecrm Resume

  • Responsible for a single or small group of basic applications
  • Provide acquisition and business support with a CONUS focus
  • Provide rapid acquisition execution for the customer
  • Understand policies and operations of various reciprocal agencies
  • Works under general direction, seeks assistance as needed. - Completes work in accordance with accepted practices within field
  • Works with team to support IT projects and deliver on internal and/or external commitments
  • Responsible for installation and maintenance of moderately complex hardware/software systems (Computers/Servers) and supporting larger user groups with peers in a defined SLA scope
  • Confers with end users to determine software of hardware requirements
  • Safeguard network systems; ensure availability and redundancy of systems and applications

Responsibilities For IT Technical APM Manager Resume

  • Support the development and application of organization-wide information models for use in designing and building integrated, shared software and database management systems
  • Ensure contract deliverables are completed and submitted on time and in accordance with contract specifications
  • Expertise in the use of various applications to include Network Operations Management Systems, Transportation Information Management Evaluation System (TIMES), and Facilities Management software
  • Relevant certification(s), such as
  • Lead, Design and subsequently develop various quoting, pricing and product configuration features such as product knowledge base configuration, complex product setup, and configuring product models for the use on the web front end tools
  • Guide the business and IT on architectural alternatives by clearly articulating the implications of each, short and long term, solution
  • Identifies and communicates risks (business, application, technical) associated with component or application implementation at the business level, and enterprise level (working with Enterprise Architect)

Responsibilities For Global IT Technical Liaison, ESH Resume

  • Participates in business and architecture planning sessions and anticipates future business and architecture changes and strategies
  • Designs and implements business solutions that link disparate processes and application systems
  • Evaluates the business process architecture and ensures it is flexible enough to support incremental development, ongoing maintenance, and future enhancements to the system architecture
  • Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles
  • Works with Enterprise and Application Architects to ensure business process is considered during technical design
  • Documents the “as-is” business process and use business process reengineering techniques to identify and unclog process bottlenecks
  • Provides essential input as Solution Architect to any major business process or business product-altering project

Responsibilities For IT Technical Director Analytics Resume

  • HUMAN RESOURCES: First level people management responsibilities include hiring, termination, performance management and pay management
  • Collaborates with executives and/or senior directors with defining organizational goals and strategic plans
  • Translates business objectives and processes into a conceptual architecture that describes key functional and non-functional requirements
  • Accountable for quality of the solution through the SDLC process
  • Monitors and tracks progression of unit goals and objectives
  • DOMAIN: Operational Management (Day toDay): Accountable for the daytoday operation of technical domain
  • Engages and involves all necessary USAA teams as appropriate
  • Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains

Responsibilities For IT Technical Systems Senior Analyst Resume

  • Defines and articulates a clear role and direction for own work unit, consistent with the organization's mission, strategy and direction
  • CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with customer and supporting teams (, Project Delivery, BAS, E&IBS, OPS, TCOE, Change and Release) during execution of unit responsibilities
  • Communicates appropriately with teams, customers, and peers through all communication channels
  • Follows up on critical issues in a timely manner
  • VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives
  • Monitor the IT request queue by proactively identifying problem areas, prioritizing incidents, and ensuring that all items are resolved or escalated to the appropriate group

Responsibilities For Calm IT Technical Lead Resume

  • Extensive administrative & leadership experience in Horizon View technology
  • Expert level experience with Active Directory/Replication and GPO Policy Management
  • Experience with EMC Storage Arrays and Software, VNX, VMAX, and Extreme I/O would be beneficial
  • Proactively visit and maintain the IT environment for all restaurants in the assigned area – including re-alignment with standards and low voltage wiring
  • Install hardware and configure software for new systems using configuration/hardening standards
  • Maintain inventory of computer parts and logs of service performed, including replacement tracking
  • Knowledge in configuring view roles & permissions & troubleshooting view environment
  • Serve as an escalation point for the IT Support team both during and after office hours as needed
  • Ensure that follow-up and resolution for incidents is timely, complete, and aligned with processes (QA)

Responsibilities For IT Technical Lead Engineer, Senior Resume

  • Serve as the escalation point for unresolved, highly complex IT Support incidents
  • Research, diagnose, resolve (root-cause) and document issues with all systems – Restaurant, CSO, desktop, laptop, mobile, etc
  • Monitor systems for optimal and secure operation
  • Perform physical work for extended periods in restaurants
  • Virtualization certifications (i.e. VCP-DT, VCP, VCAP, VCDX)
  • Knowledge of VSS, VDS, VMFS, NFS, SRM, resource pools, Inventory & SSO server
  • Knowledge of PCoIP, VMware View architecture & components

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