IT Support Specialist Resume Sample

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Nyasia Denesik
87741 Blanda Run,  Chicago, IL
+1 (555) 597 1331

Work Experience


IT Support Specialist
06/2016 - PRESENT
Dallas, TX
  • Educates end users regarding computer and software operations,
  • Performs basic network troubleshooting for routine issues. Makes
  • With close supervision by management and/or project leads
  • Contributes technical skills and support to customers for software applications, customized applications, websites, etc
  • Basic technical skill sets kept current by reviewing market trends and product development
  • Install and manage computer based systems
  • Act as PC support liaison and technical support to departmental faculty, staff and residents
  • Specify and facilitate the purchase of hardware and software for the department
  • Manage department's computer equipment inventory
Associate IT Support Specialist
12/2010 - 04/2016
San Francisco, CA
  • Utilize Active Directory to manage department computers
  • Train faculty, staff and residents on usage of systems
  • Ensure faculty, staff and resident have the knowledge they need to operate equipment
  • Serve as the department's liaison between institutional IT, IS, communications, and networking
  • Performs systems analysis for specialty and advanced software support and management for an area, or unit
  • Contributes technical skills and support to customers for software application, customized applications, websites, etc
  • Manages area or unit IT software projects and systems in support of business operations
Senior IT Support Specialist
04/2007 - 06/2010
San Francisco, CA
  • Ticketing system (OUR CLIENT Service Manager or similar)
  • Contributes technical skills and support to customers for software application, customized applications, websites, etc.; and
  • Experience with all areas of IT
  • Strong customer service skills; good verbal and written communications skills
  • Familiar with configuration management - control of IT assets
  • Familiar with networking and communications: Support of interaction between two or more networking systems, computers or other intelligent devices (e.g. switches, routers, etc)
  • Familiar with operation systems and infrastructure services
  • Familiar with desktop software

Education


Huntington University
2002 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences
  • Excellent oral and written communication skills. Excellent computer skills on a variety hardware and software products
  • Strong communication skills, both verbally and in writing, fluent in English and local language. Share information and ideas with others, good listening skills
  • Demonstrates written and verbal communication skills, technical, analytical, problem solving skills
  • Demonstrated written and verbal communication skills, technical, analytical, problem solving skills
  • Strong communication skills, including both verbal and written skills
  • Excellent tracking and follow-up skills with the ability to effectively prioritize and execute tasks in a high-pressure environment

How to write IT Support Specialist Resume

IT Support Specialist role is responsible for troubleshooting, customer, technical, interpersonal, software, organizational, english, basic, advanced, analytical.
To write great resume for it support specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Support Specialist Resume

The section contact information is important in your it support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Support Specialist Resume

The section work experience is an essential part of your it support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it support specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Support Specialist resume experience can include:

  • Good communication and interpersonal skills. Excellent customer service skills
  • Good written and oral communication skills; ability to communicate effectively
  • Take initiative and prioritize tasks; good time-management, problem-prevention, and problem-solving skills. Flexibility in performing multiple tasks
  • Excellent interpersonal relations skills showing extensive experience supporting executive-level customers
  • Demonstrated excellent organizational, client contact, reading and writing skills
  • Effective verbal and written communication as well as troubleshooting, organizational and prioritization skills

Education on an IT Support Specialist Resume

Make sure to make education a priority on your it support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Support Specialist Resume

When listing skills on your it support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it support specialist skills:

  • Effective written and verbal communications skills; effective interpersonal skills in communicating technical IT issues to a non-technical public
  • Effective communications skills and strong interpersonal skills, both orally and in written form
  • Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with associates, partners and leaders
  • The position requires strong critical thinking skills, excellent phone etiquette, and experience dealing with difficult clients
  • Communicates effectively with management at all levels with excellent written and verbal skills
  • Excellent oral and written communications skills, organizational skills

List of Typical Experience For an IT Support Specialist Resume

1

Experience For Associate IT Support Specialist Resume

  • Excellent troubleshooting skills and help desk experience
  • Good people skills to build solid relationships with professionals on all levels
  • Excellent problem solving skills, Identify and resolve problems in a timely manner, gather and analyze information skillfully and propose appropriate solutions
  • Excellent English skills in reading, writing and speaking, able to communicate with foreign colleagues
  • Experience in IT support rolesBasic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
  • Strong analytical and problem solving skills for troubleshooting and resolving complex systems issues
2

Experience For Regional IT Support Specialist Resume

  • Advanced experience and skills in supporting for Windows 10/8/7/Vista, and Mac OS X 10.8 - 10.10 operating systems
  • Service oriented, able to take up work pressure, good communication skills with non IT people and self-learning spirit, team player
  • Good at automation and scripting skills
  • Excellent customer service skills while presenting across a broad audience
  • Strong organizational and administrative skills with a sincere desire to help
  • Strong communication and interpersonal skills and the ability to adjust the communication of complex technical concepts per specific audience
  • Strong problem solving skills; ability to think critically as well as develop creative solutions
  • Excellent skills in remote access and wireless access techniques and procedures including troubleshooting broadband access to the Firm and blackberry use
3

Experience For Senior IT Support Specialist Resume

  • Customer service orientation; strong interpersonal skills
  • Strong interpersonal communications skills, self-motivation, and ability to work independently
  • Works well as part of a team (Excellent teamwork skills)
  • Strong sense of urgency, self-motivation, and work ethic with great customer service skills
  • Strong communication skills (oral and written), and customer service oriented
  • Excellent communication skills to include written and verbal
  • Excellent follow through and attention to detail, proven ability to manage multiple tasks and priorities simultaneously
  • Solid organizational skills and the ability to manage multiple tasks at once
4

Experience For IT Support Specialist, Tech Lead Resume

  • Strong team contributor with common goals and practices, build new skills and capabilities
  • Strong written and oral interpersonal communication skills required
  • Proven ability to maintain and update technical knowledge and skills
  • Advanced experience and skills in supporting and maintaining PC and Mac hardware, operating systems, and related software applications
  • Excellent written and verbal communication skills with the ability to teach and train associates in all aspects of operations
  • Strong organization and interpersonal skills to work efficiently with various user groups
  • Strong problem solving and change management skills are essential
  • Solid organizational, time management and project estimating skills
5

Experience For Principal IT Support Specialist Resume

  • Strong English language skills (Verbal and Written) is critical
  • Troubleshooting skills for a broad range of IT hardware and software
  • Planning and organisational skills - Ability to multitask, plan ahead and organise team tasks
  • Troubleshooting skills for the following: Windows servers, ESXi VMware
  • Experience supporting and maintaining a Google Apps Domain including a solid understanding of user policies, device policies, and app policies
  • Knowledge and troubleshooting skills for Audio/Video (including video conferencing)
  • Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
  • Have understanding, debugging and support of audio video room systems and video conferencing skills with Cisco, Skype and other systems
  • Proven experience with client communications, maintaining composure and customer focus while troubleshooting and solving technical issues
6

Experience For IT Support Specialist Contractor, Six Months Resume

  • Exercise good judgment in prioritizing requests and escalating them to the next level of support where necessary
  • Strong experience in troubleshooting and maintaining phone systems
  • Organization and problem solving skills which allow for optimizing efficiency
  • Proven experience in processing and resolving technology issues
  • Responds to support requests via email, phone and in-person in a timely fashion while exercising good judgment in prioritizing requests
  • Demonstrated experience troubleshooting and resolving user issues
  • Basic analytical skills, including process description, logic, problem diagnostics and problem solving
7

Experience For Office IT Support Specialist Resume

  • Specific or specialized technical skills, as appropriate to the area and/or team as well as on-going training in specialized software used by the area
  • Intermediate technical troubleshooting skills and a working knowledge of current technologies
  • Experience prioritizing and completing multiple tasks simultaneously
  • Technical skillset kept current by reviewing market trends and product development
  • Solid understanding of information technology as well as experience with vendor agreements
  • Work efficiently, effectively, and independently without sacrificing quality
  • Strong experience with troubleshooting mobile and PC devices (Windows and Mac OS)
8

Experience For IT Support Specialist Contractor Resume

  • Displays initiative and high level problem solving skills within the team environment
  • Strong experience in troubleshooting Apple Hardware and Software to include Mac OS 10.8-10.11
  • English and German skills, both orally and in writing
  • Printer, wireless, Audio/video troubleshooting skills
  • Basic Server / Networking skills
  • Project leader whom provides advanced troubleshooting skills for software apps; hardware; and phone support
  • Graphic chipset replacing skills
  • A cover letter reflecting how skills meet the requirements of the position
9

Experience For IT Support Specialist Supervisor Resume

  • Work proficiently and autonomously when required and brings mature, seasoned skills when working with production systems
  • Expertise in SAN/NAS Disk allocation with troubleshooting skills
  • Strong OS X and Mac hardware troubleshooting experience
  • Virtualization experience and strong understanding of the concept
  • Communicate effectively, both orally and in writing; and
  • Prior experience in IT, Ticketing or Help Desk support
10

Experience For Advisory IT Support Specialist Resume

  • Demonstrated experience working in a IT support position
  • Proficiency in written and verbal English with fast typing skills
  • Strong demonstrable experience with Microsoft operating systems (Windows XP, Windows 7, Server 2003/2008)
  • Two (2) years of working experience with general computer installation, maintenance, and repair or equivalent type of experience
  • Extensive collaboration, accountability, critical thinking and innovation skills
  • Demonstrated experience in communicating complex technical concepts in simple language

List of Typical Skills For an IT Support Specialist Resume

1

Skills For Associate IT Support Specialist Resume

  • Use time effectively and efficiently; can attend to a broader range of activities; handles multiple demands and competing priorities effectively
  • Strong experience and skills for AS400 and PC operations
  • Excellent communication, organization, prioritization and delegation skills
  • Excellent troubleshooting skills and experience with multiple diagnostic tools
  • Excellent customer service skills & a proven team player
  • Strong time management skills and ability to prioritize work
  • Excellent troubleshooting, testing and problem-solving skills
2

Skills For Regional IT Support Specialist Resume

  • Strong Windows troubleshooting skills, including Windows Server and Workstation operating systems
  • Good interpersonal skills, including the ability to clearly communicate with people of varying technical abilities
  • Strong custom reporting skills using SQL and Oracle
  • Strong troubleshooting skills in networking, remove connectivity issues, VPN
  • Communicate well both verbally and in writing, share information and ideas with others, good listening skills
  • Have excellent people and troubleshooting skills
  • Demonstrated solid experience in Information Technology application support working with structured methodologies and development of large scale
3

Skills For Senior IT Support Specialist Resume

  • Excellent Common Sense in Troubleshooting skills
  • Excellent writing, oral communication and time management skills
  • Strong understanding and capable to provide excellent customer service experience
  • Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users
  • Strong troubleshooting skills with the ability to work independent and with a team
  • Strong experience in incident management, strong sense of urgency
  • Advanced experience and skills in supporting Microsoft Office and Adobe Acrobat
4

Skills For IT Support Specialist, Tech Lead Resume

  • Advanced experience and skills in supporting wired and wireless networks
  • Advanced experience and skills in supporting Microsoft Outlook and mobile Microsoft Exchange clients
  • Advanced experience and skills in supporting Microsoft Active Directory and Group Policy Objects
  • Advanced experience and skills in supporting Microsoft Exchange services
  • Effective organization, analytical, and problem solving skills
  • Skills in scripting is not required but a strong advantage (PowerShell, C#, Bash)
  • Strong communication and troubleshooting remotely skills
  • Excellent customer care, interpersonal, communication, and organizational skills
5

Skills For Principal IT Support Specialist Resume

  • Strong verbal and written communication skills, with an ability to express complex technical concepts in business
  • Prior experience that demonstrates ability to communicate technical information to non-technical personnel
  • Excellent oral, written and listening communication skills, including the ability to relate technical information to non-technical staff
  • Strong verbal and written interpersonal and communications skills
  • Has good attention to detail and follow through skills
6

Skills For IT Support Specialist Contractor, Six Months Resume

  • Demonstrates consistent attention to detail and follow through skills
  • Manage emergencies and priorities and a good level of tolerance for stress to ensure excellent service to users
  • Excellent communication skills both written and oral with the ability to explain complex issues in a language easily understood by others
  • Proven problem solving and analytical skills (Ability of analyzing and identifying system malfunctioning)
  • Strong troubleshooting and problem solving skills preferably related to Information Technology
  • Demonstrated working knowledge of basic to intermediate hardware, software products, problem solving and diagnostic skills
  • Experience learning or acquiring skills in technical repairs
  • Excellent Windows 2000-2003 & 2008 Server skills (creating new users, connecting PCs, shares, permissions)
  • Strong problem-solving skills, and capable of assuming a flexible approach with clients
7

Skills For Office IT Support Specialist Resume

  • Good problem solving, decision making, resolution, and organizational skills
  • Proven troubleshooting skills in a large WAN/MAN/LAN environment (TCP/IP, DHCP, DNS, VPN etc.)
  • Effectively control and/or participate in multiple projects of varying priorities in a consistently professional manner
  • Work effectively with teams, building strong relationships with local and virtual (remote) team members
  • Very good Communication Skills (Leading Customer Meetings)
  • Prioritise and effectively time manage
  • Solid organizational and documentation skills
8

Skills For IT Support Specialist Contractor Resume

  • Client focused approach to work; excellent customer service skills
  • Intermediate organizational skills and ability to prioritize work and meet deadlines
  • Experience in scripting (PowerShell, Python or any other language skills)
  • Excellent decision making skills and ability to troubleshoot operations issues and application failures
  • Strong system analysis and design skills
  • Strong communication and service skills
9

Skills For IT Support Specialist Supervisor Resume

  • Strong customer service, communication, and follow-up skills
  • Absorbing new technical information and applying it effectively
  • Networking Skills (network switches, IP addressing, DHCP, DNS, etc)
  • Growing work complexity expectations as part of team's investment in people's skills and knowledge growth
  • Using critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
10

Skills For Advisory IT Support Specialist Resume

  • Strong experience with system imaging solutions and troubleshooting problems during deployments
  • Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS
  • Experience providing Help Desk or Call Center support or 1+ year of experience providing IT Desktop / Technical Support
  • In-depth problem solving skills, including the ability to elicit valuable information on technical problems from non-technical users to resolve their problems
  • Strong experience managing network printers including but not limited to
  • Experience and comfort working in a dynamic environment with multiple competing priorities
  • Analytical, problem solving, and client servicing skills are required to provide technical support

List of Typical Responsibilities For an IT Support Specialist Resume

1

Responsibilities For Associate IT Support Specialist Resume

  • Strong prioritizing and multi-tasking skills
  • Use good judgment, analytical abilities and effective problem solving skills
  • Strong time management skills, with the ability to respond to service calls quickly and efficiently while adjusting priorities
  • Able to operate effectively in a pressurised environment, managing rapidly evolving situations to a satisfactory conclusion
  • Excellent independent troubleshooting and resolution skills over multiple technologies
  • Proven troubleshooting skills in a large WAN/ LAN environment (TCP/IP, DHCP, DNS, VPN etc.)
2

Responsibilities For Regional IT Support Specialist Resume

  • Good verbal and written communications skills (English and Chinese)
  • Use strong customer service skills to set expectations and keep staff informed of progress while driving to issue resolutions
  • Demonstrated ability to work effectively in a fast-paced workforce
  • Possess excellent verbal and written communication skills and is able to communicate across all levels within the company organization
  • Effective and written and oral communication skills in English and French
  • Self-motivated with strong organizational and interpersonal communication skills and the ability to absorb information quickly are essential
  • Exhibit excellent customer service and support skills
  • Maintain strong relationships across campus and leverage skills from other teams
3

Responsibilities For Senior IT Support Specialist Resume

  • Good customer service and communication (oral/written) skills
  • Listening skills so that they can quickly understand the user’s issue
  • Effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy
  • Demonstrated experience configuring, deploying and troubleshooting enterprise wireless networks
  • Maintain technical skills for all IT hardware and software deployed at the Cluj facility by pursuing additional education and training
4

Responsibilities For IT Support Specialist, Tech Lead Resume

  • Solid experience with Active Directory and Group Policy, including common tools, best practices, and troubleshooting
  • Basic networking skills - understanding of protocols, WiFi, GigE, switches, etc
  • Advance networking skills - Cisco Switches, Checkpoint Firewalls, WANs, LANs and Cat 5 cabling
  • Responsible for effectively documenting and articulating repeated issues
  • Good MAC OS knowledge and experience of supporting a MAC orientated environment would be an advantage
  • Consultation, interpersonal, communication, manage projects and problem solving skills
  • Technical Skills: Windows XP & 7, Full understanding of Microsoft Office 2003/2007, Active Directory Administration, knowledge of SCCM
  • Successful experience in working and communicate with clients to effective solutions to diverse and complex IT problems and requests
  • Experience with an IT ticketing system (i.e. Zendesk) is a strong asset
5

Responsibilities For Principal IT Support Specialist Resume

  • Basic IP network troubleshooting skills
  • Proven IT experience supporting large and diverse enterprise infrastructure operations
  • Maintain and improve technical skills and abilities through continuing professional education
  • Strong OS X and Mac HW troubleshooting experience
  • Language Skills: Fluency in English speaking is essential
6

Responsibilities For IT Support Specialist Contractor, Six Months Resume

  • Demonstrated experience with Windows Servers, WSUS, DNS, DHCP, firewalls, networking
  • Basic to intermediate wired and wireless network troubleshooting skills
  • Show basic TCP/IP networking skills
  • Demonstrated experience supporting Microsoft 7/10
  • Basic Server/Networking skills
7

Responsibilities For Office IT Support Specialist Resume

  • Documentation, Data Entry, Telephone and Reporting Skills
  • Experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
  • Superior customer service and troubleshooting skills
  • Offers technical assistance to aid customers in effectively utilizing automation products in an effort to mitigate future call volume
  • Proven experience with network technologies (such as knowledge of IP troubleshooting, wireless configurations, management of data closets)
  • Have written and verbal communication skills which are appropriate for a customer facing role
  • Problem solbing skills
8

Responsibilities For IT Support Specialist Contractor Resume

  • Demonstrated progressive technical experience in a similar role within an MIS team or department
  • Demonstrates an experienced technical aptitude
  • Good experience in user support, 1st Level Support or Service Desk
  • SQL Basis Skills (Oracle)
  • Communicates with staff in all areas of information Technology Services Communicates effectively and in a courteous manner with all Hospital Department
9

Responsibilities For IT Support Specialist Supervisor Resume

  • Effective management & prioritization of IT Support cases
  • Possess the ability to deal effectively with users, peers, and management
  • Work effectively with all levels of end users and IT stuff
  • Proven initiative, good judgment, and ability to achieve results
  • ITILv2/v3 Foundation, ITSM skills
  • Listen carefully and ask appropriate questions to effectively resolve service issues for internal and external customers
  • Works effectively with Helpdesk, Server Team, Network Team, and Telecom Team
  • Utilize appropriate customer service skills to troubleshoot issues over the telephone
  • Proven 2nd/3rd line support experience
10

Responsibilities For Advisory IT Support Specialist Resume

  • Good academy result ( good ranking GPA)
  • English skills required: + IELTS: 5.5 or equivalent
  • English skills required: + IELTS: 7.0 or equivalent
  • Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness
  • Demonstrates capacity for prioritization and management in a dynamic environment

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