Insurance Supervisor Resume Sample

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Tracy Koss
74685 Corkery Forge,  San Francisco,  CA
+1 (555) 257 5081

Work Experience

Insurance Supervisor
07/2016 - PRESENT
Philadelphia, PA
  • Thorough knowledge in the specialty( Radiololgy ) coding
  • Prior experience in homeowners/property personal lines insurance
  • Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information
  • Utilize established procedures to guide decision
  • Experience in the mortgage servicing industry
  • Organize daily workflow, identify potential issues and recommend viable solutions to maintain smooth, effective, and efficient operations
  • Monitor unit order processing worklists to ensure they are maintained within departmental expectations. Works with the leads, individual staff, and management to facilitate order fulfilment, revenue generation and customer experience excellence
  • Monitor staff productivity and perform weekly quality reviews, identifying issues, and providing training to improve key performance indicators for the staff and overall team
  • In conjunction with senior management, establish policies and procedures for order processing, quality, authorization obtainment and clean cash collection to facilitate improved revenue cycle outcomes
Insurance Collections Supervisor
10/2010 - 04/2016
Dallas, TX
  • Ensure compliance with federal, state, and regulatory healthcare guidelines through regular quality reviews and providing regular updates and in-services regarding changes to all unit staff
  • Prepare and/or participate in the preparation of various reports/dashboards regarding the status of KPIs within the unit
  • Facilitate the resolution of order delays, insurance claims and/or customer (both internal and external) complaints as they relate to order fulfilment and patient estimated out of pocket expenses according to departmental and regulatory guidelines
  • Actively participate in a matrixed environment to provide feedback, promote solutions, identify trends and meet agreed upon individual, team, unit and business objectives
  • Assist in special projects as needed including integrated testing on interfaces, implementation of new information systems, updates to existing systems, and internal and external audits, etc
  • Identify ways and initiate processes that work towards improving service levels to both internal and external customers, actively participating and encouraging staff to participate in process and service improvement activities
  • Encourage order processing representatives to actively participate in department engagement, inclusion, and innovation activities to support Medtronic mission initiatives
  • Assist senior leadership in planning for intermediate and long-term department needs, hiring/staffing, training, facilities and supplies
Insurance Service Supervisor
11/2003 - 07/2010
Los Angeles, CA
  • Foster a work environment conducive to excellent transactional quality, staff productivity, customer service, learning, teamwork, execution and accountability
  • Provides immediate and regular supervision, support, mentorship, feedback, performance management, and coaching to team members through side by sides, cube rides, and individual performance conversations to keep all team members informed of their progress and compliance with departmental expectations and foster an environment of innovation
  • Counsel and initiate corrective action for deficiencies in performance and other work expectations as necessary, following departmental guidelines
  • Ensure the appropriate set up, maintenance, and deactivation of system/website logons and passwords, for new, existing, and released employees
  • Monitor metrics, volumes, and quality to maximize productivity, efficiency, investor compliance and service levels for areas under supervision
  • Develop and deliver training that encompasses changes, improvements and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and Insurance best practices
  • Perform Quality Monitoring reviews on Insurance tasks to ensure compliance with agreed upon standards and state and investor guidelines; provide coaching and recognition based on review findings
  • Work with management on initiatives and projects. Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training
  • Update internal procedures to ensure compliance with state-specific and federal consumer mortgage lending laws


Argosy University - Tampa Campus
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account. Ensures proper documentation is followed to uphold patient confidentiality. Uses proper scripting when calls are made within or to our department
  • Act as a resource to staff related to benefit and salary administration. Assists with hiring tasks. Manage FPR process for employees. Manage team and individual performance. Monitors team members’ progress on goals
  • Need to have hands on experience in reporting skills
  • Possess a strong decision making ability
  • Demonstrates an ability to cope with a complex and changing environment
  • Mortgage loan servicing experience
  • Effectively supports and manages customer relationships

How to write Insurance Supervisor Resume

Insurance Supervisor role is responsible for insurance, reporting, training, auditing, credit, compensation, research, government, software, automation.
To write great resume for insurance supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Insurance Supervisor Resume

The section contact information is important in your insurance supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Insurance Supervisor Resume

The section work experience is an essential part of your insurance supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous insurance supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular insurance supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Insurance Supervisor resume experience can include:

  • Effectively supports and promotes the National General Insurance Brand internally and externally
  • Good hands on experience in Centricity and EBC application
  • Multi-task and handle competing priorities; maintain composure and respond calmly, quickly and decisively to the unpredictable or unexpected
  • Utilize effective research and investigative techniques to evaluate and resolve issues
  • Develop and maintain an excellent sales culture
  • Oversee daily work activities/priorities

Education on an Insurance Supervisor Resume

Make sure to make education a priority on your insurance supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your insurance supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Insurance Supervisor Resume

When listing skills on your insurance supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical insurance supervisor skills:

  • Proven sales aptitude and selling skills in handling customer sales calls effectively, timely and in a courteous manner
  • Strong interpersonal, organizational, analytical and communication skills are required
  • Experience in a customer service environment; experience supporting leadership roles; increasing levels of responsibility
  • One (1) year previous experience mentoring, coaching or leading individuals or a team in a matrixed healthcare environment
  • Intermediate experience with reviewing, trending, and analyzing reports, to identify track, trend and triage issues
  • Need to have good exposure in handling people management issues

List of Typical Experience For an Insurance Supervisor Resume


Experience For Supervisor, Insurance Data Management Resume

  • Conduct new hire training and identify areas where additional training is required; partner with Compliance on rollout training
  • Partner with IT, Compliance, and business analysts to implement projects and new programs as requested by investor/clients
  • Ensure systems are updated, tested, and audited to reflect modifications to policies and procedures
  • Oversee Insurance Audits, and provide final review and approval of exceptions and refunds
  • Respond to escalated issues that cannot be resolved by direct reports; track issues in the system until closed, and map trends and implement solutions to identified trends
  • Mentor and coach direct reports on how to explore, analyze, and respond to issues via phone and written correspondence
  • Identify and track changes in industry regulations
  • Recommend process improvements to key stakeholders
  • Monitors daily progress/status and make adjustments to ensure optimal performance

Experience For Insurance Collections Supervisor Resume

  • Interacts with client SME/Quality/Managers on daily basis
  • Maintains current knowledge of compliance and requirements as they pertain to enrollment and member maintenance processes
  • Maintains and plans IDM Representatives’ workflow and task assignments throughout the day
  • Responsible for evaluating and managing Licensed Insurance Agent performance, including but not limited to monitoring and grading calls and providing coaching to Agents
  • Provide consistent and timely feedback to Agents regarding accomplishments and developmental needs and implement corrective action plans as appropriate
  • Works with Agents to develop best sales practices and shares these with Center Manager as well as with other Sales Supervisors
  • Understand and drive performance metrics as they pertain to client’s business

Experience For Insurance Operations Supervisor Resume

  • Interpret data and analyze trends in performance/volume/capacity/service levels
  • Drive team accountability, motivate and manage team to meet and exceed sales goals and increase productivity with the end result of delivering quality sales efficiently
  • Act as point of contact for assigned sales team in handling escalated situations and providing feedback
  • Remains current on changes/updates to ensure compliance with all required regulations and standards
  • Become a role model for their team – with an impeccable focus on the customer

Experience For Insurance Service Supervisor Resume

  • Motivate, support and energize team members
  • Work harmoniously with peers in a team environment to accomplish personal, professional and corporate goals
  • Solve route issues within established guidelines
  • Escalate issues for which there is not a documented procedure or precedent
  • Act as a resource for staff members
  • Provide general supervision

Experience For CPS Insurance Supervisor Resume

  • Assign and monitor tasks
  • Lead 6-8 Insurance Specialists in effectively and efficiently managing a specialized group of accounts within the Insurance Department and quickly resolve all accounts that have an insurance claim against the vehicle
  • Coach, mentor, and motivate team members to perform at or above expectations and strive to improve performance
  • Responsible for making sure team members have the necessary training and knowledge of both Insurance and Credit Acceptance policies and procedures while ensuring each team member follows compliance guidelines
  • Identify and communicate opportunities for change and make cost-effective decisions to increase intrinsic value
  • Broker Licenses Required
  • Conocimiento en seguros
  • Reviews account documentation, determining appropriate action(s) necessary to resolve each assigned account. Initiates next billing or collection task, assign appropriate follow-up and/or collection step(s), this is not limited to calling patients, insurers or employers, sends requests to billing for initial or secondary bills to respective team to ensure billing is expedited, etc as appropriate

List of Typical Skills For an Insurance Supervisor Resume


Skills For Supervisor, Insurance Data Management Resume

  • Giving back to the community
  • Responsible for planning, organizing, and directing the teams work activities
  • Approves time cards, vacation requests/pooled time off, and tracks attendance patterns, while facilitating the staffing needs of the business
  • Join a team who has put our caring value into practice for more than 100 years
  • Work in an environment that encourages health and well-being, enhanced quality of life and supports a high-performance culture
  • Coaches, develops, and motivates team to meet or exceed department standards; identifies training opportunities

Skills For Insurance Collections Supervisor Resume

  • Participates in strategic and tactical planning
  • Observes and evaluates staff performance daily while providing communication to management
  • Supervise staff of 15 - 17 associates responsible for all document and exception processing activities for a specific lender
  • CMS Centerview; IEX Total View; AIM; Avaya Telephony; NICE QA
  • Oversees the daily operations of a business unit and recommends improvement to operational plans
  • Responsible for on-boarding, co-facilitating training, providing nesting support and determining proficiency of newly hired single-product servicing teams special assignment lasting up to 6 months)
  • Responsible for day-to-day application of organizational policies and procedures

Skills For Insurance Operations Supervisor Resume

  • Achieve career growth by progressing through a variety of career paths and expanding your business and insurance expertise through in-house courses, certification programs and tuition reimbursement
  • Experience a culture that focuses on collaboration, innovation and W
  • Compiles and conducts performance appraisals and check point meetings
  • Supervises, evaluates performance, and recommends salary/promotion changes for personnel
  • Initiates and maintains various team and department reports
  • Ensures customer care and productivity standards are met/exceeded
  • Support insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing of insurance-related documentation

Skills For Insurance Service Supervisor Resume

  • Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of insurance servicing operations
  • Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement of department standards
  • Leverage subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows and resolve complex, escalated processing issues
  • Reviews employees’ assigned tasks upon completion
  • Establishes employees’ objectives and prepares and presents performance reviews
  • Habilidad avanzada en paquete M. Office
  • Five (5) years insurance collections experience in a Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management)

Skills For CPS Insurance Supervisor Resume

  • Manages time and prioritizes effectively
  • Prior experience leading people/teams
  • Leadership / Training experience within an Insurance environment
  • Presentation experience – Selling the brand
  • Good SME knowledge in End to End RCM processes
  • Previous Sales experience within an Insurance Agency Model
  • High Level Account Management experience with high level / high premium customers
  • Insurance experience that reflects knowledge of NTL/PD/WC coverages and the markets

Skills For Insurance Operations Support Supervisor Resume

  • One year supervisory experience in a production environment, preferably in Medicaid or healthcare related field
  • Coaching, training and mentoring direct reports in a supervisory/lead role
  • Certificates or designations through the American Institute of Chartered Property Casualty Underwriters (ex. Associate in Insurance Servicing)
  • Is an expert user of the Internet and of company-sanctioned e-mail, word processing and spreadsheet software
  • Strategically delegating staff and solve complex analytical disputes
  • Continued self improvement courses & seminars as related to the position along with any programs provided by Alere Home Monitoring
  • Need to have Denial management expertise
  • Course work completed or in process focusing on personnel management, including staff performance planning, coaching and corrective actions, and written and verbal communication skills
  • Professional certifications and/or licenses relative to the position

Skills For Insurance Processing Supervisor Resume

  • Conventional and government mortgage loan documentation
  • Communicate with all levels of staff and management in a professional environment
  • Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required
  • Detailed working knowledge of Medicare and/or Medicaid regulations and standards, including a detailed working knowledge of industry standards, area of study fundamentals and best practices relative to the role-assignment area
  • Intermediate experience with HIPAA guidelines and healthcare compliance
  • Respectful: Value teamwork, share successes, appreciate others and communicates in a way that promotes trust
  • Five (5) years of leadership experience in Insurance verification (including benefits, eligibility, and authorization), healthcare order processing (including governmental and commercial payors) and customer service

Skills For Supervisor, Insurance & Benefits Accounting Resume

  • One (1) year of experience in a high volume customer contact environment
  • Intermediate knowledge of and experience with basic Microsoft programs including Word, Excel, Visio, and Power Point, with demonstrated ability to prepare thoughtfully organized memoranda, letters, spreadsheets, charts and graphs, and various presentations
  • Demonstrated ability to present information in a clear, concise, and grammatically correct manner both verbally and in writing – to all levels of employees and internal/external customers
  • Carrier relationship experience
  • Assists in hiring and firing of assigned personnel

Skills For Insurance / Healthcare Supervisor Resume

  • Lead team toward operational excellence by monitoring key metrics, making sure team goals and contractual commitments are met
  • Educated to Leaving Certificate
  • Help oversee insurance brokers’ daily activities, including issuance of insurance certificates
  • Adapt and be flexible in a fast-paced and changing environment
  • Completes quarterly analyses of self-insurance reserves, including malpractice, workers’ compensation, health benefits , auto and property
  • Works closely with VOB Manager assisting with auditor’s sample requests
  • Flexible/open to change – ability to adapt positively to changing business needs

Skills For Insurance Servicing Supervisor Resume

  • Responsible for managing to overall program metrics
  • Provides expertise, coaching and feedback to Sales Agents associates on product, admin system and workflow systems
  • Estructurado, organizado, analítico"
  • Monitors employees’ workflow
  • Applied knowledge of Microsoft Word, PowerPoint and Excel
  • Foster beneficial relationships with clients and external stakeholders
  • Manages a professional staff to ensure the financial goals & objectives are achieved monthly for each area of responsibility
  • Act as a resource to staff related to benefit and salary administration. Assists with hiring tasks. Manage Focal Point Review process for employees. Manage team and individual performance. Monitors team members’ progress on goals

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