Inbound Sales Representative Resume Sample

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Stone Runolfsson
22806 Althea Fields,  Philadelphia,  PA
+1 (555) 219 1630

Work Experience


Inbound Sales Representative
07/2015 - PRESENT
Detroit, MI
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum products, services and packages along with competitor’s offerings
  • Sells Spectrum products and services to achieve monthly revenue and sales quotas in Video, Data, and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls
  • Follows Charter Communications policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
  • Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive, constructive manner and freely share information with others
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum’s products, services and packages along with competitor’s offerings
  • Follows Charter’s policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
  • Follows Spectrum's policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
Call Center Inbound Sales Representative
04/2012 - 05/2015
Chicago, IL
  • Work in a fast-paced, highly demanding and high stress work environment
  • Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative
  • Strong critical thinking and problem resolution skills with a “can do” attitude
  • The ability to adapt well to change
  • Process seller’s coverage cancelation/Overcome cancelation requests
  • Using established procedures performs assigned tasks. Work is routine and instructions are usually detailed
  • Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken
Inbound Sales Representative Base pay Plus Commission
04/2005 - 12/2011
Dallas, TX
  • Maintains call and data entry accuracy levels that meet department expectations
  • Excellent selling and negotiation skills with the ability to create and deliver tailored solutions for existing and prospective customers. Present, promote, and sell products/services using effective consultation skills with each customers
  • Quickly access risk and make sound decisions for customer and the organization
  • Effective oral and written communication skills, attention to detail, ability to handle difficult situations, ability to sit for long periods of time and engaging each and every customer in a professional way
  • Analytical skills, critical thinking, and logical thinking to reach effective solutions. Original thinker with the ability to go beyond traditional approaches
  • Understand, recognize and follow basic underwriting guidelines
  • Empathetic listeners who employ great communication skills, a caring personality, and the ability to engage in meaningful conversation while staying on track to help the customer
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Charter products, services and packages along with competitor’s offerings
  • Follows Charter policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information

Education


Indiana Wesleyan University - Kokomo Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills


  • Written and verbal communication skills Strong PC and software skills required
  • Strong communication skills are required.Minimal business travel is required
  • Strong communication skills are required in Portuguese and English
  • Excellent phone presentation skills
  • Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums
  • Basic math/spelling skills required
  • Fluent bilingual (English/Spanish) communication skills both verbal and written

How to write Inbound Sales Representative Resume

Inbound Sales Representative role is responsible for customer, training, attitude, software, travel, compensation, basic, articulate, research, retail.
To write great resume for inbound sales representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Inbound Sales Representative Resume

The section contact information is important in your inbound sales representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Inbound Sales Representative Resume

The section work experience is an essential part of your inbound sales representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous inbound sales representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inbound sales representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Inbound Sales Representative resume experience can include:

  • Time Management skills - Able to set priories and multi‐task; demonstrate ability to meet deadlines
  • Experienced high performing sales professional with a proven track record of results over an extended period
  • Prior sales experience
  • Understand and promote current marketing campaigns in order to sell to customersaccurately and effectively, from a call center environment
  • Call center experience, commission-based sales experience and/or employment using a computerized system as a central part of previous employment
  • Exceptional telephone communication skills

Education on an Inbound Sales Representative Resume

Make sure to make education a priority on your inbound sales representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your inbound sales representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Inbound Sales Representative Resume

When listing skills on your inbound sales representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical inbound sales representative skills:

  • Strong communication and interpersonal skills; positive attitude
  • The ability to multi-task; excellent follow-up and organizational skills
  • Strong written, verbal, interpersonal, and phone communication skills
  • Strong computer proficiency: Word, Excel, e-mail, the Internet with ability to learn and effectively use order management tools
  • Good verbal/written communication and negotiation skills
  • Handle all calls promptly and effectively to minimize customer wait times per company standards while at the same time focusing on building rapport

List of Typical Experience For an Inbound Sales Representative Resume

1

Experience For Inside Sales / Inbound Sales Representative Resume

  • Use your critical thinking and creative problem-solving skills to create strong and lasting customer relationships with Best Buy Co., Inc
  • Excellent skill in adaptability, high impact communication, multi-tasking, reasoning, and tolerance for a structured work environment
  • Understands and applies concepts of deal structure and strategy that are proven models for successful achievement of merchant’s desired outcomes
  • 6 months Sales Experience in a Call Center
  • Language: Native in Korean, Good in written and spoken English
  • Ales or call center experience required
  • Effect change and influence best practices to create a better experience for both customers and employees
  • Inbound and outbound call center sales experience
  • Training: Mon-Fri (10am-7pm) or Tues-Sat (7am-4pm)
2

Experience For Call Center Inbound Sales Representative Resume

  • Assessing and understanding customer needs in order to provide beneficial recommendations
  • Attending industry association meetings and trade shows as necessary
  • Staying up to date with new product release features to properly respond to partner inquiries
  • Manage challenging client situations while maintaining composure and following best practices
  • Create and send out quotations for specified categories of leads using standardized pricing tools, and booking orders
3

Experience For Inbound Sales Representative Cebu Iii Ayala Resume

  • Be a member of a fun, high-performing team that takes pride in providing inspiring, genuine and helpful service to our customers
  • Continuously build product and process knowledge using internal training courses and our knowledge management tool
  • Retirement Benefits including 401(K) matching
  • Follows Spectrum policies and procedures to accomplish all responsibilities and maintain confidentiality of customer information, including both personal and financial information
  • Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer’s reason for calling
  • Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers’ need based on Cox prescribed call flows
4

Experience For Spectrum Business Inbound Sales Representative Resume

  • Employment is contingent upon passing the application process for private home security certification as required by the State of Texas when selling home security products.
  • Quickly learn and apply new sales skills and methodology
  • Telemarketing/telesales experience in a business-to-business environment
  • Meet and exceed individual and team sales goals, following operational processes and procedures
  • Thrive in a lively working environment and multi-task
  • Promote and communicate current marketing campaigns and promotions
  • Provide impartial, knowledgeable advice in recommending products and service solutions to ensure customers’ end-to-end needs are met
5

Experience For Inbound Sales Representative Base pay Plus Commission Resume

  • Assist customers in setting up their accounts for install
  • Paid 4-week training
  • Comfortable with a high level of daily activity
  • Identify needs, gather information, address and overcome customer objections and process transactions as appropriate
  • Advancement and Career Opportunities
  • Discounts at many major retailers and restaurants
  • Primary owner of Groupon’s relationship with merchants
  • Develops familiarity with merchants’ business including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers
  • Review inbound inquiries and routes them to the appropriate sales teams
6

Experience For Inbound Sales Representative Swing Shift Resume

  • Communicate with customers to assist in the completion of requests
  • Review inbound inquiries and route them to the appropriate sales teams
  • Meeting sales and retention goals by providing product information and building the need in order to sell products that are appropriate to the customer’s needs and identifying sales opportunities on every call
  • Meet all key metrics (Average Order Value, Revenue Per Hour, Save Rate, Saved Dollars, Net Revenue, Return Rates, Utilization, Not Ready, etc) for all outbound and inbound campaigns to accomplish company and/or department objectives
  • Answering inbound calls and making outbound calls to sell products, answer questions, identify, research, and resolve customer issues utilizing computer systems
7

Experience For Inbound Sales Representative, CAE Resume

  • Resolving customer complaints regarding orders, billing issues, misapplied payments, shipping, merchandise, and following-up with customers when inquires are not immediately resolved
  • Obtaining customer contact and source key code information, documenting notes in the system for all customer orders, transactions and ensure accurate coding all call types
  • Excellent Interpersonal skills - Able to build and manage relationships with internal customers and stakeholders as a means of improving the way we do things and improve the customer experience
  • TIN with Tax Status (photocopy or Form 2316 : ITR from previous employer)
  • SMS. Text 0920-278-9988 and request for a phone interview
8

Experience For Inside Inbound Sales Representative UK Resume

  • Live Chat - www.TeleTechJobs.com – http ://www.teletechjobs.com/contact-us/get-live-help/
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Walk In. TeleTech Recruitment Office, 2nd floor, IT Center, Oakridge Business Park, AS Fortuna, Mandaue City 6014
  • Communicates with clients and venders to discuss general issues, explains UL procedures and requirements to them
  • Manages status of projects
  • Collects and reports customers’ needs / issues and communicates with UL China / HK teams
9

Experience For Inside Inbound Sales Representative Dutch Resume

  • Uploads reports to system and handles invoices
  • Manage and transact business directly to customers from inbound calls and some (if necessary) outbound calls
  • Close and transact a qualified pipeline of inbound/direct customers ·
  • Responds to telephone inquiries regarding information on investment updates utilizing various internal resources to keep abreast of the stock and bond market outlooks, portfolio strategies and legislative changes
  • Leverage the Morningstar analytical tool to run hypotheticals, fund vs fund comparisons, Investment Growth, Investment Details, Stock Intersection Rolling Return, and Correlation Reports and interpret and convey information to advisors in a manner that is compliant with FINRA and MFS standards
  • Creates sales leads for all distributions channels by providing information on MFS while engaging the advisor with appropriate questions to uncover more sales opportunities
10

Experience For Inside Inbound Sales Representative French Resume

  • Strong verbal communication skills ability to take complex topics and articulate in simple terms
  • Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE)
  • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
  • Highly energetic, strong attention to detail, and highly organized
  • Generally requires 1-2 years related experience

List of Typical Skills For an Inbound Sales Representative Resume

1

Skills For Inside Sales / Inbound Sales Representative Resume

  • Sales experience strongly prefered
  • Three months experience in personal lines P&C insurance sales in a call center environment or the equivalent retail or call center sales experience
  • Direct sales skills and ability to close a sale Ability to establish customer relationships
  • Recent sales experience carrying and successfully hitting a monthly quota
  • Field high volume calls while providing an exceptional customer service experience to new and existing customers
  • Demonstrated ability to use various PC-based software packages for basic word processing, graphics, and spreadsheets
  • Previous experience in corporate phone sales, selling products in a heavy inbound call volume environment
  • Have high interest in learning new IT systems and demonstrated ability to use various PC based software packages
  • Demonstrated ability to use various PC-based software packages for moderately complex word processing, graphics, and spreadsheets
2

Skills For Call Center Inbound Sales Representative Resume

  • Retention experience and success in retaining customers and orders
  • Proven sales success within an inbound service environment, preferably a direct sales environment
  • Proven history of adherence to corporate policies, procedures, and guidelines
  • Flexible Schedule requirements, with the ability to work evenings, holidays, and weekends. Proven attendance reliability
  • Build strong knowledge of services offered to assist in soft customer up-sell
3

Skills For Inbound Sales Representative Cebu Iii Ayala Resume

  • Excellent ability to pursuade others through direct/indirect influence
  • Excellent ability to persuade others through direct/indirect influence
  • Demonstrated ability to use various PC-based software packages for basic word
  • Previous Retail, Sales, and/or Customer Service experience
  • 6 or more months of Retail, Sales, and/or Customer Service experience within consumer electronics industry
  • Experience in a contact center
  • Higher Secondary Education and one year of related experience
  • Previous experience with and ability to accurately and patiently explain complex products and concepts to customers
  • Have a Higher Secondary Education and some directly related sales experience
4

Skills For Spectrum Business Inbound Sales Representative Resume

  • Experience in a metrics/quota driven environment is REQUIRED
  • Higher Secondary Education and three years of related experience
  • BA or BS or 2+ years experience in a sales role
  • A self starter who is able to operate independently
  • Higher Secondary Education and one year of related sales experience
  • Have a Higher Secondary Education and one year of directly related experience
  • At least 3 months of sales experience
5

Skills For Inbound Sales Representative Base pay Plus Commission Resume

  • Higher Education and at least one year of related experience
  • Experience with ANATEL homologation program required
  • Achieve key Quality Assurance metrics for sales accuracy and customer experience
  • Processing, graphics, and spreadsheets
  • Develop and send out quotations for specified categories of leads using standardized pricing tools, and booking orders
  • Develops and sends out quotations for specified categories of leads using standardized pricing tools, and booking orders
  • Preference to working in an ever-changing, fast-paced, contact center environment
  • Communicate benefits and sell LegalZoom services to existing clients on inbound basis but making outbound calls as business needs are required
6

Skills For Inbound Sales Representative Swing Shift Resume

  • Sales culture—sales career development, training, collaborative team selling, tools, great managers and a commitment to fun and integrity
  • Respond to sales inquiries via telephone and e-mail with the goal of assisting the customer and closing the sale
  • Passion for helping others and natural ability to put the customer first, along with being a consultant for customer and with internal departments
  • Quickly picking up new technology
  • Diverse, welcoming team with Employee Resource Groups
7

Skills For Inbound Sales Representative, CAE Resume

  • Computer literate with the ability to learn sales, billing and customer service software applications
  • Comfortable working in Google Mail, Forms, & Documents
  • Perform intermediate level mathematics such as calculating discounts, percentages and commissions
  • 4 weeks paid training
  • Provide outstanding customer service to customers in conjunction with asalesor retention interaction
  • Retirement Benefits including 401(K) and Pension
  • Paid training with guaranteed commission ramp up
  • Learn quickly (to include our proprietary CRM system for managing customers)
  • Manage inbound email and phone inquiries from our customers for the purpose of selling a pet insurance policy
8

Skills For Inside Inbound Sales Representative UK Resume

  • Commitment to paid training period - 4 weeks, without absences or tardiness
  • Detail oriented team player with a passion for helping customers
  • An understanding of technological features and equipment functionality
  • Have a proactive nature, enjoying customer contact
  • The ability to communicate with clients and colleagues, both in writing and verbally, in a clear, professional manner
9

Skills For Inside Inbound Sales Representative Dutch Resume

  • Full and comprehensive benefit package, including medical, dental, and vision
  • Inbound calls only – no cold calling
  • Receive discounts on lodging, retail, food and beverage and transportation at some resorts
  • Attends training as required.- Regular, consistent and punctual
  • Facilitate service delivery resource allocation by entering sales contracts into databases
  • Perform follow-up of sent quotes and turns them into orders while meeting financial commitments
  • Perform follow-up of sent quotes and turn them into orders while meeting financial commitments
10

Skills For Inside Inbound Sales Representative French Resume

  • Manage testing requirements with Korea based partner labs
  • Transition qualified opportunities for upselling to the appropriate sales representative or partner when necessary
  • Designated workspace that is free from noise and other distractions and allows for dedicated focus
  • Wellness program with discounts & rewards and the standard benefits (medical, dental, vision)
  • Effectively deliver a sales pitch and apply retention techniques to overcome customer objections to maximize sales and minimize returns on each and every call
  • Speak to business owners and managers to achieve sales and retention objectives
  • Professional self starter and quick learner

List of Typical Responsibilities For an Inbound Sales Representative Resume

1

Responsibilities For Inside Sales / Inbound Sales Representative Resume

  • Position requires FINRA Series 6 and 63 registrations in accordance with MFS' licensing policy promptly after hire. MFS pays for the training necessary to complete this licensing
  • Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry
  • Assists customers with the intent of promoting or selling company products or services through phone, web, fax or mail communication
  • Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services
  • Facilitates service delivery resource allocation by entering sales contracts into databases
  • Performs follow-up of sent quotes and turns them into orders while meeting financial commitments
  • Manage and sell direct to customers from inbound calls and from MQL’s. (Marketing Qualified Leads)
2

Responsibilities For Call Center Inbound Sales Representative Resume

  • Provides pricing and availability of our product to customers
  • Sells additional product through suggestive selling techniques
  • Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach
  • Reviews inbound inquiries and routes them to the appropriate sales teams
  • Communicates with customers to assist in the completion of requests
3

Responsibilities For Inbound Sales Representative Cebu Iii Ayala Resume

  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
  • Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage
  • Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate
  • Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate
  • Monitoring progress versus established goals thru scheduling, time allocation, training, counseling, etc
  • Initiate and complete research on new customer prospects in specific vertical markets
  • Obtain complete and accurate customer contact information and other details as necessary
  • Enter all information in customer prospect database
4

Responsibilities For Spectrum Business Inbound Sales Representative Resume

  • Evaluate prospects to determine their potential
  • Complete presentation of appropriate products/programs to potential customers
  • Complete sales process with potential prospects; initial and follow up calls, close sale, follow implementation process
  • Proficient use of Word / Excel / PowerPoint / web
  • Influence/persuade others and gain acceptance/approval of innovative ideas and products
  • Provide a basic level of customer support but refers more complex problems to other staff members
5

Responsibilities For Inbound Sales Representative Base pay Plus Commission Resume

  • Prepares and follows up on customer quotes as required
  • Requests and coordinates discounted prices on large orders
  • Maintain required call quality level
  • Inputs all sales orders as a result of customer negotiations
  • Basic knowledge of MS Word, Excel, Explorer and Outlook
  • Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the
6

Responsibilities For Inbound Sales Representative Swing Shift Resume

  • Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate
  • Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate. Demonstrates increased proficiency with customer interactions
  • Establishes customer needs through enhanced probing techniques, then promotes and recommends Comcast products and services based on customer’s needs and interests. Demonstrates closing techniques consistently, repeatedly, and in a timely manner
  • Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call
  • Provide exceptional service to customers during each interaction
  • Respond to customer inquiries via telephone
  • Address customer concerns and inquiries
  • Assist in the sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures
  • Advanced proficiency in reading, writing and speaking both English and Spanish is required
7

Responsibilities For Inbound Sales Representative, CAE Resume

  • Develops relationships with key individuals inside account base and investigating and resolving obstacles for new opportunities
  • Develop merchant partnerships through answering inbound calls or inquiries, then using these leads to engage, consult, and close local deals
  • Provide solutions to customers that include the sale of client products and services addressing customer needs
  • Handles various incoming sales-focused phone calls
  • Assists customers with the intent of selling company products or services through phone, web, fax or mail communication
  • Close collaboration with Business Development Manager (outside sales) team and the Manager of Sales and Marketing to identify new opportunities
8

Responsibilities For Inside Inbound Sales Representative UK Resume

  • Take ownership of contract negotiation process, dealing with margins, discounts, and other critical elements
  • Engage customers in discovery dialogue designed to determine needs
  • Prepares and follows up on customer quotes
  • Requests and coordinates discounted prices on orders
  • Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
9

Responsibilities For Inside Inbound Sales Representative Dutch Resume

  • Communicates with customers to assist in the completion of requests.
  • Resolves customer questions in a professional, helpful manner
  • Reviews inbound inquiries related to AWS Truepower’s software and data products
  • Stay up to date on renewable energy industry and market trends to assist with business development strategy
  • Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers
10

Responsibilities For Inside Inbound Sales Representative French Resume

  • Utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize profit
  • Consistently achieve and/or exceed your sales targets
  • Work with Account Management teams post-close to ensure smooth transition of accounts and align on merchant strategy
  • Entry level or 1+ years of success in a sales environment
  • Maintains excellent oral and written communication skills, with demonstrated ability to relay relevant information and directions in an organized and concise manner
  • Makes proactive outbound calls to prospects who have abandoned the sales funnel either on the web, retail, or in telesales. Makes outbound calls to existing customers for upsell opportunities
  • Successfully completes continuing training to maintain knowledge of products, services, and sales approaches. Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T -Mobile's productivity and quality standards
  • One Year customer service experience in a call center environment

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