Implementation Project Manager Resume Sample
Emmet Hansen
1282 August Springs,
Phoenix,
AZ
+1 (555) 831 6274
Work Experience
Implementation Project Manager
10/2016
-
PRESENT
Los Angeles, CA
- Ensure successful implementation of Blackboard Solution by
- Quickly ramp-up on all Concur products
- Quickly master Concur internal applications and process
- Quickly ramp-up on new releases and product functionality
- Meet or Exceed client and product SLA
- Escalate and manage issues to cross-functional teams in a timely manner to ensure implementation issues are addressed
- Proactively provide status updates to client and management to ensure successful and timely implementation
Senior Implementation Project Manager
11/2009
-
04/2016
Phoenix, AZ
- Meet with new clients. Facilitate implementations by conducting conference calls and meetings on processes and act as primary contact of client’s questions through setup and thereafter as needed
- Balance customer needs versus Accredo’s capabilities using strategic, innovative and creative solutions. Meet with clients and highlight the functionality and steer them toward standard and existing services and products
- Understand the customer’s business process and how Passport products support, enhance, and facilitate those processes
- Pursue and develop a solid understanding of the design architecture and functionality of the products
- Participate in pre-production business analysis and product development
- Provide comprehensive product expertise to product upgrades and product testing
- Gather and document requirements as well as design, write, and implement test plans
Client Implementation Project Manager
02/2004
-
10/2009
Los Angeles, CA
- Work hands on with product teams to validate that new functionality meets the business need
- Coordinate the delivery of implementation services to customers
- Design solution and system configuration based on SOW which includes
- Anticipate issues in advance and communicate impact and possible resolution
- Escalate appropriately both internally and externally to drive resolution to issues by coordinating across teams
- Manage custom solutions based on non-standard ad-hoc requirements outside initial statement of work when existing options/solutions don’t meet the SOW requirements
- Coordinate the resolution of technical or complex challenges, quickly analyzing basic and complex problems and communicating proposals to the appropriate stake holders
Education
Huntington University
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Maturity, judgment, negotiation skills, influence skills, analytical skills, and leadership skills are critical to have and develop in this role
- Demonstrates strong MS Project skills & experience and advanced MS Office Skills
- Summarize complex situations into key points. Good presentation skills. Strong team leadership skills in a matrix project resource environment
- Demonstrated ability to talk to clients, both internal and external; strong interpersonal skills, strong business acumen
- Highly customer centric, with excellent listening skills, problem solving skills, and patience
- Strong influence, prioritization, adaptability and multi-tasking skills
- Strong project management skills with a proven track record of delivering quality projects on time and within budget
How to write Implementation Project Manager Resume
Implementation Project Manager role is responsible for leadership, interpersonal, customer, analytical, negotiation, implementation, organizational, presentation, training, business.
To write great resume for implementation project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Project Manager Resume
The section contact information is important in your implementation project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Project Manager Resume
The section work experience is an essential part of your implementation project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Project Manager resume experience can include:
- Strong analytical skills and experience with tasks for effective project management
- Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas
- Experience in PM or BA roles with strong written and verbal communication skills
- Prior web developers or people with integration / API experience; Integrations...some HTML / JavaScript skills are also required
- Strong proven communication skills at all levels
- Demonstrated skills in estimating, scheduling, forecasting & budgeting
Education on an Implementation Project Manager Resume
Make sure to make education a priority on your implementation project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Project Manager Resume
When listing skills on your implementation project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation project manager skills:
- Strong project management skills, and practical experience in planning, monitoring and reporting detailed project tasklists
- Strong presentation skills. Proven success in working directly with partners
- Excellent task management including prioritization skills
- Strong communicating and influencing skills with effective Stakeholder management
- Excellent organization skills and proven ability to multi-task with accuracy to detail
- Strong project management skills & experience
List of Typical Experience For an Implementation Project Manager Resume
1
Experience For Senior Implementation Project Manager Resume
- Global experience - Strong internal influence skills and leadership
- Solid organizational skills and strong customer service orientation
- Superior communication skills (oral, written, and presentation skills) to manage communication with project or program stakeholders at all levels
- Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
- Strong interpersonal skills to support team building
2
Experience For Software Implementation Project Manager Resume
- Excellent PC skills; including Excel, Visio, Project, PowerPoint
- Project Management skills (min. 2 years project management experience)
- Demonstrates superior collaboration skills and techniques to define alternate solutions and resolve conflicts as necessary
- Professional presentation and strong interpersonal communications skills
- Strong verbal & written communication, interpersonal, and negotiation skills
3
Experience For Client Implementation Project Manager Resume
- Excellent project management and control skills
- Demonstrated skills in risk management
- Strong team leadership and PM mentorship skills
- Strong ownership skills with a result driven attitude
- Prioritization skills – able to assess multiple scenarios and present pros and cons of each and propose most appropriate course of action
- Strong communication skills with all levels of the organization - both internal and external
4
Experience For Workday Implementation Project Manager Resume
- Proven Stakeholder and Vendor management skills
- Have great and proven people management skills
- Strong project management skills, ability to multi-task, and delegate
- Experience in automotive retail, financing or other related financial or accounting experience
- Perfect communications skills in Client facing context
- Utilise Microsoft Office Suite tools including Visio, Excel, and Project effectively to create and manage project deliverables
- Computer skills (basic knowledge of Word and Excel)
5
Experience For Customer Implementation Project Manager Resume
- Quickly and effectively gather client’s business requirements to design and configure Concur services
- Project Management skills - certifications would be an asset (Prince2 / PMP)
- Effectively manage client relationships and ultimately act as trusted advisor
- Effective workload management/prioritization to increase capacity/productivity within the implementation team
- Proven professional experience with both client/server and cloud based (SaaS) applications and services
6
Experience For Infrastructure Implementation Project Manager Resume
- Report effectively on project progress, problems encountered and their solutions by means of a project status report and also ad-hoc reports as appropriate
- Conduct assessments, presales, and implementation activities that require matching skills with specific agendas, services, requirements, and tasks
- Effectively interact with customers (via phone and in person.)
- Demonstrated project management experience
- Experience in client implementation, client management or project management or a combination of this experience
- Strong presentations experience both telephonically and in person
- Proven experience in Microsoft Excel, Power Point, and Project
- BA/ BS with 3 years of relevant experience or 5+ years of relevant experience
- Basicconflict resolution skills
7
Experience For Travel Implementation Project Manager Resume
- Prior Project Management experience on Oracle EBS R12.x technical upgrades
- IT experience and 2+ years of experience in Project Lead / Project Management / Customer Service Management role
- Strong Experience in Customer engagement
- HCM experience or ADP Vantage experience
- Prior experience in applications and/or implementations
- Proven ability to multitask, prioritize, and work in a fast paced corporate environment
- Proven experience in Microsoft Project, Excel, Word, Power Point,Visio etc
- Demonstrated experience in client support and direct client communications
8
Experience For Senior IT Implementation Project Manager Resume
- Prior experience with software application implementation projects
- Experience in the pharmacy benefit management industry or 5+ of medical benefit implementation experience
- Project management experience; with demonstrated ability to manage complex, multidisciplinary projects
- Clinical experience in an inpatient critical care setting; Experience managing large, multidisciplinary projects with complex clinical workflows
- 7+ of work experience in a position withcomparable level client interaction and project management experience
9
Experience For Solution Implementation Project Manager Resume
- New client implementation management experience and 3-5 years of healthcare data analysis experience
- Clinical Information Technology skills including cabling interface testing and middleware solutions to optimize lab workflow and efficiency
- Experience of Project Management experience
- Exceptional written and verbal communication skills in both Korean and English
- Strong experience in Brokerage products
- Proven experience in IT
- Change management skills. Attention to detail
- Demonstrate a proactive approach to identify issues and risks; develop effective action plans for resolution. Review with manager
10
Experience For Cerner Implementation Project Manager Resume
- Use of all project management/governance tools (Project Charter, Smartsheets, risk and change logs, etc.) to effectively manage all projects
- Communicate effectively at all levels and across all functions
- Excellence presentation, multinational project management and customer management skills
- Experience using JIRA as a project and task management tool; creating and updating workflows
- Build and maintain a motivated and high-performing team focused on a superior client experience through continual staff coaching and development
- Experience communicating verbally and in writing with employees and customers at all levels of an organization
- Strong exposure to project scheduling and working under tight timelines
List of Typical Skills For an Implementation Project Manager Resume
1
Skills For Senior Implementation Project Manager Resume
- Proven skills and ability in scoping, planning, executing and controlling project work
- Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines
- Strong leadership, project management, communication and facilitation skills (including meeting content/agenda and proactive/creative management of issues)
- Refined and effective management skills and adept at coordinating and leading different teams
- Strong analytical, problem-solving and decision making skills; ability to independently apply judgment and take action
2
Skills For Software Implementation Project Manager Resume
- Strong drive towards achieving business goals and problem solving skills
- Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
- Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
- Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
- Leadership skills with the proven ability to mobilize teams outside of direct reporting line
- Demonstrated planning, time management and project management skills
- Effective Time management, analytical and problem solving skills
3
Skills For Client Implementation Project Manager Resume
- Polished verbal and written communication skills; high attention to detail; excellent organization with outstanding documentation and follow-up discipline
- Excellent problem-solving, organizational, written, oral, and interpersonal communication skills
- Prioritization skills to make sure the decisions being made are the right decisions
- Function effectively in a multi-project environment with changing priorities
- Excellent oral and written communication and note taking skills
- Demonstrated group facilitation skills; ability to maneuver group dynamics and influence decision-making
- Excellent writing & communication skills and ability to synthesize information into clear concise messages
- Demonstrated skills in driving methodology adoption
- Excellent presentation skills; able to adjust content and presentation style to different audiences
4
Skills For Workday Implementation Project Manager Resume
- Strong written and verbal communication skills with the ability to instill confidence with internal stakeholders and clients
- Consistently meet commitments - Use good business judgment and negotiation skills
- Set high personal and professional standards - Prioritize and manage time effectively
- Excellent client presentation skills
- Demonstrate project management, leadership and team management skills
- Strong communication skills and the ability to work well with team members and other departments
5
Skills For Customer Implementation Project Manager Resume
- Outstanding Customer service focus and skills
- Expertise in managing client issues and relationships; proven experience in building and growing relationships with clients
- Report project status, escalating effectively for “on hold” and slow moving deals
- Enhance project management, communication, problem solving, influencing and other skills required to deliver complex projects
- Proven experience leading and managing projects
- Demonstrated skill and ability with requirements analysis, process analysis, process modeling, and documenting workflows
- Experience in a client facing environment including experience with formal presentations to all levels of leadership up to the executive level
- Experience managing HCM, Payroll or Financial implementations; Workday experience
- Project management experience including applications development projects or adequate services experiences from other areas
6
Skills For Infrastructure Implementation Project Manager Resume
- Proven professional experience with regulatory compliance and requirements including HIPAA
- Proven experience managing business change projects and in project delivery.
- Demonstrated skill in managing project timelines
- Communicate effectively with diverse audiences, individuals and teams, including senior client leadership and third party vendors
- Work with PM peers to satisfy demand of resources with staff and partners according to the specific skills and seniority requirements
- Proven experience delivering infrastructure projects
- Strong Project Management Experience, leading complex projects
- Three to five years of experience in project management and/or onboarding experience
7
Skills For Travel Implementation Project Manager Resume
- Overcome both internal and external obstacles and competence in both organizational positioning and interpersonal skills
- PMP Certification and Proven record with experience leading large Operations and/or Technology project
- Work project and cross-functional issues with other management leaders demonstrating negotiation and resource management skills
- Manage multiple ongoing tasks or projects and balance workload effectively
- Consensus building and collaboration skills
8
Skills For Senior IT Implementation Project Manager Resume
- Prior experience in a client facing role (both internal and external) at all level of stakeholders
- Prior experience with project management tracking tools
- Builds & leverages relationships. Communicates effectively
- A knowledge Project management skills and applications
- Microsoft Office/ Microsoft Project Skills
- Communicate effectively with functional and technical resources, Product Management and Development
- Demonstrates some knowledge / awareness of specialist areas that projects operate in ie telephony / contact centre domain knowledge
- Demonstrates in depth knowledge of specialist areas that projects operate in ie telephony / contact centre domain
- IT experience and 2+ years of experience in Project Management / Customer Service Management role
9
Skills For Solution Implementation Project Manager Resume
- Prior experience with Data Center build outs is required
- Exceptional customer service skills and background
- Experience in Xactware Implementation Specialist role or equivalent experience
- Research problems and demonstrate strong ability to resolve, investigate and analyze simple to complex problems
- Communicate effectively with the Client and ADP
- Project management experience and proven ability to meet deadlines
- Demonstrated client implementation/relationship management experience
- Training and/or experience in Implementation Science and/or Practice Transformation/Practice Facilitation and Quality Improvement
10
Skills For Cerner Implementation Project Manager Resume
- Consulting, project or program management experience in the Healthcare/Medicaid/Medicare field
- Consulting, project or program management experience
- Experience in tracking, planning projects, documenting client requirements and making data-driven analytical decisions
- Experience in forecasting, tracking, and planning projects,
- Hands-on experience managing client facing projects for Fortune 1,000 clients and working on cross-functional teams
- Experience implementing, administering, or configuring Concur Travel required
- Present Quad as a credible consulting organization by sharing our experiences and industry best practices and create a compelling reason to change
- Experience with planning and executing customer-facing implementation or product delivery projects
List of Typical Responsibilities For an Implementation Project Manager Resume
1
Responsibilities For Senior Implementation Project Manager Resume
- Develop project plan and (‘simple’) project charter outlining all project deliverables, milestones and resources / apply PDF methodology used within the Project Management team
- Proven project management skills and evidence of application in previous roles (maintenance of project plans, RAID, action logs, project charters)
- Demonstrates competency in all skills and responsibilities of a Lead Project Manager
- Shift focus quickly from task to task while maintaining excellent analytical thinking skills
- Quickly and effectively gather client’s business requirements to design and configure Concur
2
Responsibilities For Software Implementation Project Manager Resume
- Effectively communicate and work with C-Level sponsors, internal and client project teams,
- Effectively communicate complex ideas and persuade clients to adopt the recommended
- Project/Program Management experience in innovative, high-tech industry, with a proven ability to deliver on strategic and tactical business objectives
- Proven experience in Project management, project coordination
- Experience documenting, requirements gathering, and presenting to customers and stakeholders
- Experience working in an external, customer facing capacity - specifically with providers
- Collaborate with internal product partners in planning and implementing enhancements within the department designed to enhance the client experience
- Ensure proper risk management by documenting all risks and ensuring effective mitigation strategy. Devise contingency plans as necessary
3
Responsibilities For Client Implementation Project Manager Resume
- Experience managing complex cross-functional projects involving the integration of many data sources and system components
- Experience in a customer-facing project management or consulting role
- Experience in a (external) customer-facing project management role (understanding of project management PMI/PMP principles and methodology)
- Experience leading multiple software implementations and managing the scope, schedule, and quality
- Experience in a related client-facing role, such as implementation, consulting, project management, or advanced customer support
- Project management experience consisting of use case development, rollout management, and enhancement tracking and management
- Proven ability to work with team members and administration in incorporating necessary changes to both course curriculum and teaching methodology
4
Responsibilities For Workday Implementation Project Manager Resume
- Experience in a related client-facing role, such as implementation, consulting, project management, or advanced customer support
- Proven ability in leading cross functional teams and promoting collaboration and teamwork
- Experience in managing implementations in one or more of the following countries; UK, Germany, France, Switzerland
- Extensive experience driving consensus between stakeholders that have conflicting delivery demands
- Experience successfully delivering agile projects while fulfilling the SCRUM Master role concurrently with the Project Manager role
- Experience with Risk Management in Banking and/or Banking/Financial systems and customers
- Experience managing projects using a professional service automation tool
5
Responsibilities For Customer Implementation Project Manager Resume
- Experience with data management and reporting tools
- Strong understanding of benefits administration and other aspects of health care delivery
- Experience delivering large scale software implementations, integration projects, complex technical implementations, and other related projects
- Transaction Banking and Commercial Cards knowledge and experience
- Gain experience in leading complex projects for highly visible deals within TTS and responsibility for dedicated client portfolio management
- Direct (recent) experience in a similar role in an insurance, financial services or banking institutions with Fixed Price / Scope implementation
- Experience with ticket management system(s) for managing defects and issues
6
Responsibilities For Infrastructure Implementation Project Manager Resume
- Experience managing integrations in the commercial insurance industry desired
- Experience with implementations, client support, or customer-interfacing
- Experience in managing multiple Maintenance Projects / Programs / Change Requests as individual contributor
- Key contributor in managing cost of delivery at the project level and total customer experience
- Maintains a good working cross-EG relationship with the HPE account team (Sales/Pre-Sales and Business)
- Experience leading large/complex projects and associated change management activities
- Experience collaborating across multiple functional groups and with operational SME’s
7
Responsibilities For Travel Implementation Project Manager Resume
- Strong knowledge of business models, objectives, financial metrics, etc. used in decision making
- Improve implementation efficiencies resulting in decreased implementation timelines of large volume, high priority and/or highly complex implementations
- Demonstrate thorough understanding of key product attributes and product demonstrations; product field expert
- Experience in a customer-facing project management role
- Over 10 years’ experience in Banking Project Management
8
Responsibilities For Senior IT Implementation Project Manager Resume
- Build strong reference customers - Lead/facilitate problem-solving
- Have effective control, leadership and responsibility for the defined scope of the project - including: project level change control
- Experience Using Enterprise Software Management Tools
- Proven track record managing software implementations
- Experience in meeting facilitation and the ability to lead group discussions
- A strong track record in technical leadership, explaining both to technical and business people
- Experience in the PBM Industry either implementing new clients OR with client management
9
Responsibilities For Solution Implementation Project Manager Resume
- Experience in a client-facing role
- Project coordination / management experience using risk management between multiple teams within a large matrix environment
- Project management experience, preferably in the consulting arena
- Business / technical consulting or professional services experience
- A strong understanding of Global Custody Product and Operations
- Experience acting as a liaison between business and technical teams
- Experience with Claims processing & Adjudication systems (e.g. Facets, QNXT, ika, Amisys)
- Increasing responsibility in terms of any applicable professional experience
- Experience with Payment Integrity - Data Mining, Enrollment Integrity Coordination of Benefits, Fraud, Waste and Abuse
10
Responsibilities For Cerner Implementation Project Manager Resume
- Project management and/or onboarding experience
- Solid understanding of HMS internal processes, products, and services
- Experience working within Hotel Sales, Front office, Reservations, Revenue or Finance departments
- Experience working directly with large clients and/or TPAs
- Experience leading large matrix organizational projects/initiatives
- Strong business acumen with a self-motivated passion for delivering only the highest level of customer service and quality of output
- Intermediate to expert level experience with the full MS Office suite, including PowerPoint, MS Project and Visio.
- Experience working in a global environment with many different cultures and the availability to travel, both domestic and international
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