Head Teller Resume Sample

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Rudy Ledner
1442 Yessenia Squares,  Dallas, TX
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Work Experience


Head Teller
05/2015 - PRESENT
New York, NY
  • Recognize the banking needs of customers and fulfill those needs by answering inquiries; informing customers of new services and product promotions; and striving to become our customers’ total financial services provider
  • Accurately and efficiently enters customers’ transactions into financial system to record transactions
  • Order supplies, including checks and deposit tickets
  • Process loose coin through automatic coin machine or hand roll
  • Strap and bundle currency to be sold to the Federal Reserve Bank
  • Buy and sell currency to and from the Federal Reserve Bank
  • Familiarity with consumer lending application process
  • Branch Source Capture and Teller Source Capture (the machines that actually allow the transactions to post to customers’ accounts)
Senior Head Teller
05/2010 - 04/2015
Phoenix, AZ
  • Handle each transaction with care, sensitivity and confidentiality
  • Provide efficient, accurate and high quality service while maintaining good customer relations
  • Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United’s need-based sales approach
  • Present oneself as a shining example of stellar quality service
  • Administer policies and procedures, including security procedures, to be utilized in the department
  • Complete daily, monthly and quarterly Head Teller reports timely
  • Coordinate the activities of the teller operations area by assigning work, answering questions, teaching/mentoring, solving problems, helping with complex transactions and sensitive customer relations, explaining policies and procedures to customers
  • Conduct regular teller meetings to review challenges or explain new ideas, campaigns or changes in policy and procedures

Education


American InterContinental University - LA Campus
2005 - 2010
School's Degree in Business

Professional Skills


  • Proven cross sell experience Analytical and problem solving skills
  • Experience utilizing math and analytical skills in a banking or similar position
  • Client service oriented with strong interpersonal skills; able to maintain positive relationships with clients and Private Client Groups
  • Financial services experience including service/operations management experience
  • Interpersonal skills to coach and train
  • Experience using a Check Imaging System
  • Experience using an adding machine

How to write Head Teller Resume

Head Teller role is responsible for training, leadership, interpersonal, retail, credit, integration, database, security, shipping, reporting.
To write great resume for head teller job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Head Teller Resume

The section contact information is important in your head teller resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Head Teller Resume

The section work experience is an essential part of your head teller resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous head teller responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular head teller position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Head Teller resume experience can include:

  • Two years prior teller experience
  • Perform annual performance reviews along with an effective management plan including goals for staff
  • Demonstrated client service orientation ensuring our client’s needs are met
  • Establishes and maintains a good working relationship with all bank personnel
  • Possesses strong knowledge and keeps abreast of Credit Policy and Procedures
  • Interacting and working closely with the management team to stay abreast of any new developments and initiatives in the bank

Education on a Head Teller Resume

Make sure to make education a priority on your head teller resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your head teller experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Head Teller Resume

When listing skills on your head teller resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical head teller skills:

  • Demonstrate good verbal and written communication skills as well as, attention to detail and accuracy
  • Possess excellent organization, interpersonal and communication skills
  • Experience in sales principles & practices, retail banking procedures and retail banking products and services
  • Experience and ability in working with documentary routine
  • Good understanding of BancorpSouth's products and services
  • Operate standard office equipment such as computer, adding machine and typewriter

List of Typical Experience For a Head Teller Resume

1

Experience For Senior Head Teller Resume

  • Overriding teller transactions after proper checks have been conducted
  • Ensuring that all teller transactions are checked and mistakes rectified if any
  • Vault opening / closing, and ensuring that access to vauklt is register and duly signed by designated staff
  • Be pro-active in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors
  • Responsible for evaluating the employee’s performance and counseling when needed
  • Consistently meets customer service needs using problem solving techniques
  • Control vault money, which includes all ordering of money for main office and branches. Ensures vault is balanced daily
  • Knows and ensures compliance with all banking regulations to include Regulation CC and Bank Secrecy Act
  • Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs
2

Experience For Head Teller / Teller Manager Resume

  • Processes teller work through branch capture and assists with imaging research
  • Adhere to general bank regulatory procedures including BSA/AML
  • Performs customer service for opening accounts, account maintenance, check orders, ATM card orders, and address changes
  • Basic knowledge of deposit documentation and bank terminology and understanding of federal bank regulations
  • Manages branch Compliance, Operations, Training and Finance responsibilities. Serves as the primary contact for the corporate divisions and departments
  • Oversee Teller Unit, assist with complex transactions, provide guidance and training
  • Follow up with Private Client Groups for required approvals or missing account information
  • Prompt and efficient action on all quereies pertaining to the area
3

Experience For Head Teller Resume

  • Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area
  • In some banks when applicable, admit authorized customers to the safe deposit box area and rent safe deposit boxes and complete necessary forms
  • Review Deposit Hold Notices for accuracy
  • Recognizes the banking needs of customers and fulfill those needs by answering inquiries; informing customers of new services and product promotions; and striving to become our customers’ total financial services provider
  • Reconciles cash drawer by balancing accurately; counting and packaging currency and coins; turning in excess cash and mutilated currency and maintains supply of cash and currency
  • Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross –selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members
4

Experience For Senior Head Teller Resume

  • Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination
  • Resolves routine personnel problems
  • Take direction from others; comprehend moderate written policies, procedures
  • Cashes checks, savings withdrawals and processes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing
  • Establishes proper identification of new customers and determines need and extent of reference investigation
  • Issues official checks, traveler's checks and gift cards
5

Experience For Head Teller / Teller Manager Resume

  • CTR's, SAR's: Completes and review for accuracy
  • Balances general ledger accounts
  • Receives and processes stop payment and hold orders
  • Accepts loan, installment and collection payments
  • Records, files, updates information and sorts mail or reports as required
  • Processes credit reports, credit card orders, address changes, traveler's checks, check and deposit slip orders, endorsement stamp orders, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections
6

Experience For Head Teller Resume

  • Type's routine letters, reports and forms
  • Maintains files, copies and faxes documents, and orders and distributes supplies
  • Makes schedules for tellers
  • Familiar with all security procedures; tests alarms monthly
  • Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United's need-based sales approach
  • Responsible for the accurate processing of paying and receiving transactions while providing courteous, timely and informative service to ensure that the customer feels completely satisfied
  • Responsible for balancing daily settlements and meeting customer needs
  • Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization
  • Maintain confidentiality of customer information, bank policies and procedures
7

Experience For Senior Head Teller Resume

  • Process currency shipments to and from Federal Reserve along with Assistant Branch Manager
  • Promotes the Bank's products and services and refers customers to the appropriate platform personnel
  • Receives, pays out monies, and processes daily transactions including deposits, withdrawals, check cashing and payments, maintaining an accurate record of all transactions
  • Performs daily processing of ATM (daily cash count, balancing, and processing deposits)
  • Successfully completed the following training (as applicable to the granted authorities) designed by the Learning and Development team:
  • Balances cash drawer and transactions to teller system with minimal assistance, and maintains an acceptable difference record
8

Experience For Head Teller / Teller Manager Resume

  • Assists of monthly audits of teller, vault and ATM
  • Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
  • Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
  • Completes administrative responsibilities. Controlling vault cash, shipping and ordering cash and coin, preparing cash and coin for tellers and balancing vault cash, staff scheduling
  • Order and ship currency, while maintaining adequate branch cash vault supply
  • As Head Teller responsible for the following areas
9

Experience For Head Teller Resume

  • Promote a customer service focused environment in the branch by encouraging teamwork
  • Retain branch clients and increase product usage by recognizing cross sell opportunities
  • Meet and greet the public in a professional manner that reinforces TMK's service standards
  • Display professional appearance and mannerisms
  • Recognize customer needs and make appropriate referrals
  • Meet sales goals in a retail environment
10

Experience For Senior Head Teller Resume

  • Learn internal technology systems to perform work tasks
  • Retail and Commercial Deposits
  • Safe Deposit Box Payments
  • Assist Teller Manager/Supervisor or be responsible for the teller operations area by scheduling hours, assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, and explaining policies and procedures to tellers and members
  • Ensure that staff is trained and cross-trained in all phases of their particular jobs and in all credit union products and services to ensure the highest quality of service to members
  • Establish and maintain effective employee relations. Resolve employee relation issues
  • Maintain a highly motivated, well-trained staff
  • Evaluate job performance of subordinates to ensure quality of work and service to members
  • Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information. Encourage the exchange of ideas

List of Typical Skills For a Head Teller Resume

1

Skills For Senior Head Teller Resume

  • Excellent interpersonal, listening and verbal communication skills, as well as supervisory experience
  • Excellent balancing skills
  • Experience using Episys
  • Strong customer service oreintation and quality assurance
  • Prioritize and organize assignments and handle multiple tasks simultaneously
  • Experience in bank cash operations
  • Routes, categorizes and prioritizes all incoming and outgoing mail
  • Ongoing coaching and support through identifying weakenesses and improving sterngths
  • Opening and closing vault, incoming & outgoing shipments
2

Skills For Head Teller / Teller Manager Resume

  • Maintaining file and monitoring daily attendence / MIS / Branch closing cash position
  • Ensuring that cash area kept clean of any customer’s information before leaving the banks premises
  • Closing teller cash at the end of day
  • Ensuring that all related customers’ transactions are scanned and filed in appropriate files
  • Ensuring that the exchange rate board is updated first thing in the morning on a regular basis
  • Monitoring and approving all cash deposits above 100.000US$ and maintaining proper records on source of funds
  • Checking and balancing telles cash GL, accounts/ sundry accounts/ AR accounts
  • Ensuring that all cash in excess of the approved branch overnight limits are properly reported / cash arrange for head office branch or central bank deposit
3

Skills For Head Teller Resume

  • Ensuring that suspense dropped entry’s are investigated and rectified immediately
  • Make service calls as requested by manager/designee, to assist with onboarding customers including overseeing teller outbound calling activities
  • Through ongoing portfolio management, seeks out early warning signs of deteriorating credit trends
  • Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts
  • Conduction informal meeting, where in tellers are given a chance to voice their opinion and giving feedback on performance and explanations
  • Develop new business through product and service knowledge, understanding customers’ needs and matching products and services to those needs
  • Act as a leader to meet or exceed sales and referral goals by developing and engaging the entire teller team in sales activities
  • Responsible for onboarding and training new tellers
4

Skills For Senior Head Teller Resume

  • Deep understanding of business process management. Nimble LEAN thinking to drive change that enables efficiencies and drives growth
  • Collects and reviews financial statements, covenant compliance, borrowing base worksheets and other reporting requirements from commercial clients
  • Tactfully handling teller errors and communication the same to the cash officer
  • Is sensitive to rapidly resolving at or near program-boundary issues in a context-driven manner
  • Captures data consistent with a data dictionary defining proper methodology of the key elements in the credit package
  • Collects and reviews covenant compliance and borrowing base worksheets from commercial clients
5

Skills For Head Teller / Teller Manager Resume

  • Makes ongoing assessments relative to credit risk ratings
  • Communicates and partners with Lending Officers, Underwriters and Credit Officers
  • Provide on-the-job training for tellers on an as needed basis. Monitors tellers to ensure compliance with BancorpSouth’s policies and procedures
  • Assist tellers with locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions
  • Successfully completion of Teller Training course and successful completion of certified teller course
6

Skills For Head Teller Resume

  • Assists in a support capacity by following up on work in-progress, issues, inquiries, or requests
  • Supervise branch Tellers and Senior Tellers in the following areas
  • Profile customers, utilizing systems and reports and provide leads to the platform staff for additional products and services
  • Actively seeks knowledge and understanding of products and services to assess and meet customer needs and act as a resource to tellers
  • Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner
7

Skills For Senior Head Teller Resume

  • Initiates and monitors the proper clearing of ticklers for the assigned portfolio
  • Prepares and processes extension and renewal requests (including ACH and letter of credit exposures)
  • Adequately plan teller’s annual vacation and day offs, ensuring that necessary replacements are arrange for if required
  • Coaches and tests tellers' adherence to bank established guidelines regarding customer service and mystery shops
  • Make recommendations to Management for the hiring, discipline, promotion, transfer and termination of staff members in the teller positions
  • Assist tellers with pursuing teller certification levels
8

Skills For Head Teller / Teller Manager Resume

  • Assist tellers in locating cash discrepancies
  • Provide services to a wide range of personalities, while demonstrating a
  • Completes forms requiring customer signature(s); accepts initial deposits
  • Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated
  • Balances cash drawer daily and verifies cash being bought from and sold to the vault
9

Skills For Head Teller Resume

  • Trains other employees on various tasks; provides additional training for new tellers
  • ATM Balancing, etc
  • Solicits information on enterprise direction, goals and strategy to determine how the project portfolio best can add value to the organization and objectives
  • Makes decisions and recommendations for the portfolio that are clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics
  • Can manage the portfolio over a long time frame and keeps the momentum going (stamina)
  • Communicates portfolio objectives and purpose in a persuasive manner that builds support, agreement or commitment
  • Takes actions that directly or indirectly influence others to create portfolio buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships
10

Skills For Senior Head Teller Resume

  • Understanding of federal bank regulations
  • Performs data validation of all credit memos prepared by Lending Officers, Underwriters, Portfolio Managers and other employees of the Credit Administration group. Participate in all efforts to drive data consistency across the commercial lending businesses
  • Engages with Lending Officers, Underwriters, Portfolio Managers and Credit Officers to resolve data issues and exceptions prior to updating to systems
  • Performs data updates to critical systems ensuring data accuracy and completeness. Collaborate with Loan Servicing to accomplish tasks relative to the Signature Loan Servicing system
  • Participates in any Commercial Loan Origination platform initiatives to reduce manual data capture and reporting
  • Tracks data errors or inconsistencies to identify additional training needs of Credit Administration employees. Participates in training relative to data consistency and accuracy
  • Works with Lending Officers, Underwriters, Portfolio Managers, Credit Officers and appropriate business partners to ensure on-going communication relative to the Bank's data objectives
  • Excellent balancing record (90%)
  • Previous teller or cash handling experience

List of Typical Responsibilities For a Head Teller Resume

1

Responsibilities For Senior Head Teller Resume

  • Manage and recommend the purchase of equipment and supplies
  • Approve withdrawal of funds for members with less than the required identification
  • Assist tellers as required with member questions or any transactional question that needs clarification
  • Maintain an adequate supply of traveler’s checks, money orders, and cashier’s checks
  • Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area
  • Serve as vault teller for the credit union, to include ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining vault security, and balancing vault cash nightly
  • Approve member exceptions and authorize service fee refunds to members when necessary
  • Oversee proper availability of daily cash, money orders, and traveler’s checks for the credit union
  • Investigate teller losses and institute corrective flow of work and/or corrective disciplinary action
2

Responsibilities For Head Teller / Teller Manager Resume

  • Control the inventory of cash, Traveler’s checks, Official Checks and Personal Money Orders through dual control
  • Processes all transactions including deposits, withdrawals, transfers, check cashing, etc. in an accurate, efficient, professional manner within established guidelines and authority
  • Contributes to the ongoing improvement of the customer experience by leading, coaching and modeling quality service during every telephone and face to face customer interaction, while striving to reduce wait time and demonstrating enthusiasm
  • Continually displays professional appearance
  • Actively participates and contributes to monthly one-on-ones and branch meetings
3

Responsibilities For Head Teller Resume

  • Creates and fosters a cohesive team and promotes a positive work environment
  • Oversees daily operations of the teller line, the daily settlement of tellers and branch cash
  • Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions
  • Understands and adheres to all security, compliance and retail banking policies and procedures. Ensures tellers adhere to the policies and procedures while processing transactions within established guidelines and authority, providing information, and balancing. Communicates new and/or changes of policies and procedures to all tellers
  • Act as a leader in demonstrating self-service channels to customers, including ATM, Online banking and Mobile Banking
  • Participates with Branch Leader/Branch Quality Manager in evaluation of Client Care Representatives' performance. Participates in corrective action process
  • Lead the establishment of BankUnited's Business Analyst Center of Excellence to facilitate collaboration and best-practice sharing among Business Analysts and key IT and business stakeholders
  • Provide strategic and tactical team leadership and guidance to ensure the team is developing and executing on business analysis and process improvement capabilities to deliver business value and transformation
4

Responsibilities For Senior Head Teller Resume

  • Responsible for Project Business Analyst associate development, performance assessments, development plans and succession planning. Provide ongoing coaching and mentoring to staff
  • Develop and track key performance metrics and scorecards to evaluate Project Business Analyst performance. Conduct regular checkpoints with business line sponsors to gain feedback on project BA performance and satisfaction levels
  • Develop BA training on tools, processes, and standards and establish a calendar of IT training events for continuous learning. Focus areas include but are not limited to requirements elicitation, quality assurance standards, process modeling
  • Establish communication and training plans across BankUnited to foster enterprise awareness of the BA discipline and understanding of project engagement roles and responsibilities
  • Develop and maintain appropriate banking industry knowledge of common financial services concepts, practices and procedures. Maintain up-to-date on business analyst practices and certifications. Obtain and maintain appropriate PMI certifications and be an active member in the local Project Management Institute Chapter
  • Extensive experience managing projects (teams, budgets, schedules) in multiple phases of the project lifecycle. Experience with complex IT systems with significant levels of integration and interdependence. Understanding of software development lifecycles and methodologies
  • Operate at both the strategic and functional level to manage project expectations, perceptions, deliverables and resources
  • Effectively interact with all levels of business and technology personnel, including management and end users, providing guidance, support and detailed documentation
  • Exceptional leadership skills with the ability to develop and communicate team objectives, inspire and motivate staff, and maintain alignment to the business strategy
5

Responsibilities For Head Teller / Teller Manager Resume

  • Excellent verbal and written communication skills, including the ability to explain and "sell" project goals and objectives to business as well as technical leadership
  • Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance. Direct experience with project metrics, dashboards, and reports for waterfall and agile projects
  • Projects quality review and audit experience
  • Communicates and partners with Lending Officers, Underwriters, other Portfolio Managers and Credit Officers
  • Strong background and familiarity with one or more project/program management concepts and methodologies (such as PMI PMBOK, PRINCE2, Agile and MSP) across a range of projects and programs
6

Responsibilities For Head Teller Resume

  • Project Management Professional (PMP) Certification or equivalent required
  • Prepares Credit Analysis Package via Annual / Periodic Reviews or other memoranda on moderately complex credit facilities
  • Prepares financial spreads and analysis of financial statements. Creates projections as applicable
  • Reviews FBL analysis and maintains close contact with the FBL department
  • Assesses financial capacity of guarantors (as applicable) to determine the viability of secondary repayment sources
  • Identifies policy and procedural exceptions. Completes exception checklist forms as applicable
7

Responsibilities For Senior Head Teller Resume

  • Prepares and presents information on watch, criticized and classified credits. Interacts with Workout Asset and Recovery group as required
  • Orders and reviews credit bureau reports, as needed
  • Orders and reviews field audits, inventory appraisals, and other 3rd party reports, as applicable. Actively participates in calls with collateral consultants (introduction and exit interviews)
  • Requests and obtains lien, judgment, and background searches from Jr. Portfolio Managers or Analysts
  • Participates in team sales, credit and administrative meetings
  • Reviews loan documentation at relationship inception and each year with annual review
  • Maintains credit files for accuracy and completeness
8

Responsibilities For Head Teller / Teller Manager Resume

  • Monitors various reports including the tickler report, documentation exception report, maturing loans report, past dues report, weekly FBL report, ACH maturity report, trail balance report, etc
  • Participates in client and credit related calls
  • Manages and prepares Credit Analysis Package via Annual / Periodic Reviews or other memoranda on large and complex credit facilities
  • Prepares financial spreads and analysis of financial statements. Creates projections
  • Assess financial capacity of any guarantor and determine support for credit facility
  • Prepares and presents information on watch, criticized and classified credits
9

Responsibilities For Head Teller Resume

  • Interacts with Workout group as required
  • Performs property inspections and completes property inspection reports
  • Orders & Reviews Credit Bureau reports, as needed
  • Orders and reviews field audits and related 3rd party reports, as needed
  • Requests lien & judgment searches from Analysts
10

Responsibilities For Senior Head Teller Resume

  • Participates in team sales and administrative meetings
  • Collects and reviews financial ticker items, as needed
  • Maintains electronic back-up of client's key financial records and documentation
  • Performs a variety of customer service transactions, such as account holds, stop payment orders, direct deposit and check confirmation
  • Verify money received or sent for deposit in BancorpSouth’s vault at designated times and record on BancorpSouth’s forms
  • Balances the vault on a daily basis and maintain cash limits set by BancorpSouth policy
  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer system
  • Ensures that the teller stations are properly stocked with forms, supplies, etc

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