Bank Teller Resume Sample
Jess Gibson
797 Lera Extensions,
Phoenix,
AZ
+1 (555) 553 9000
Work Experience
Bank Teller
04/2017
-
PRESENT
San Francisco, CA
- Probing for customer needs
- Providing accurate product, service and promotion information
- Directing customers to the appropriate resources if those resources are not in the branch
- Increase the Bank's profitability by cultivating new business relationships
- Maintain knowledge of corporate banking, credit and non-credit products, trust, real estate, treasury management and other bank functions
- Maintain knowledge of accounting and financial principles, marketing and sales principles, credit analysis, economics and other bank functions
- Processes loan payments
Bank Teller
08/2010
-
11/2016
Detroit, MI
- Cashes checks and savings withdrawals
- Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
- Ensure department functions are completed in an accurate and timely manner
- Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, vault teller and lending
- Assists consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques
- Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing credit applications
- Discusses, prepares and processes documents related to the Bank’s NetLine internet banking service, account reconcilement, lockbox and ACH services and other cash management services
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2009
School's Degree in Computer
Professional Skills
- Excellent customer service, interpersonal skills, communication skills and excellent telephone etiquette
- Verbal Skills/Communication Skills
- Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed
- Excellent written, verbal and social communication skills
- Able to communicate with customers effectively and posses a great sense of organizational skills
- Possess excellent communication skills to interact with employees and customers
- Basic skills in computer computer operation including word processing and spreadsheet software (i.e., Microsoft Word, Excel, etc.)
How to write Bank Teller Resume
Bank Teller role is responsible for customer, general, basic, software, microsoft, retail, finance, credit, training, security.
To write great resume for bank teller job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bank Teller Resume
The section contact information is important in your bank teller resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bank Teller Resume
The section work experience is an essential part of your bank teller resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bank teller responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bank teller position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bank Teller resume experience can include:
- A high level of interpersonal skills necessary to represent the bank in a positive fashion in dealing with customer/teller transactions
- Prior bank or credit union experience, required
- Operate computer applications with demonstrated proficiency in Microsoft Office Suite
- Great Data Entry Skills
- Prior Teller or client service experience required
- Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and resolving problems
Education on a Bank Teller Resume
Make sure to make education a priority on your bank teller resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bank teller experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bank Teller Resume
When listing skills on your bank teller resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bank teller skills:
- Strong skills in math, keyboarding, 10-key, and filing
- Prior experience working in a Bank or Credit Union required
- Detail oriented with organizational and problem solving skills
- Basic reasoning and math skills
- Good or correctable visual acuity and good or correctable hearing
- Exceptional math and typing skills
List of Typical Experience For a Bank Teller Resume
1
Experience For Bank Teller Resume
- Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded while preparing and changing currency orders for business clients and roll coin
- Selling company products and services, ensuring customer awareness of all products and services. Operates a bank window to serve the Banks customers by
- Previous experience with Jack Henry Teller System and Jack Henry Platform System
- Teller experience
- All years experience welcomed
- 6 to 12 months professional customer service experience
2
Experience For Bank Teller Resume
- Calculate daily transactions using computers, calculators, or adding machines
- Count currency, coins, and checks received, by hand or using currency-counting machine
- Cash checks and pay out money after verifying signatures are correct and that written and numerical amounts agree
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- $27,000 - $35,000 annual
- Verifies that items meet negotiability standards, have not been altered, and are properly endorsed
- Temporary - 33-40 hours/week
- Perform daily transactions (deposits, withdrawals, transfers, money orders, savings bonds, etc.) accurately and efficiently with a friendly and courteous demeanor
- Balance daily teller work
3
Experience For Bank Teller Resume
- Explain credit union products and services to customers
- Manages and resolves non phone case activity to fulfill and resolve customer inquiries for all Discover Bank IRA account holders
- Responds to phone and/or written inquiries concerning deposit errors, death distributions, distributions, 5498 tax documents, misapplied or incorrect deposits, etc
- Assist lower lever Deposit Reps with answers for difficult IRA inquiries from customers
- Responds to customer inquiries by telephone and/or mail
- Maintains records of problems and inquiries handled
- Handles inbound IRA calls transferred from general Deposit Products call floor
- Responsible for efficient and accurate cash handling, including but not limited to, opening and closing IRAs, CDs, checking and savings accounts, and processing deposits/withdrawals
- Balances all transactions daily, including cash and checks; follows the cash over and short procedures; assists in dual control vault opening/closing procedures
4
Experience For Bank Teller Resume
- $30,000 - $35,000 annual
- Handle inbound and outbound calls from bank clients & customers
- Adhere to all bank policies and procedures and take responsibility to comply with all updates and changes
- Capability to related and empathize with other people and maintain a friendly cheerful demeanor throughout the day
- Have complete knowledge of the Vault teller procedures
5
Experience For Bank Teller Resume
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, cash advances, credit card advances, check cashing, money orders; and placing holds on drafts
- Maintain accurate cash counts in accordance with the company's policy
- Perform activities related to processing the night deposit, mail items, stop payments, scanning checks, safe deposit boxes and some certificate of deposit requests
- Update and maintain proper member account information in computer system as well as membership and agreement files
- Develop and maintain basic knowledge of retail deposit products, services and personal account ownership
- Exercise awareness in regard to suspicious activity or fraudulent behavior as it relates to cash transactions and overall transaction activity
6
Experience For Bank Teller Resume
- Respond to member in-person and telephone inquiries, requests, and problems
- Serve customers at a teller station and processes a variety of transactions, using his/her own judgment within narrow limits regarding the validity of transactions presented. Refers questionable transactions to Branch Manager or Assistant Branch Manager
- Process teller transactions (deposits, withdrawals, payments) and manage a cash drawer
- Recommend United Prairie Bank products or services when it would serve a customer's financial need through cross sales
- Greet customers, answer phones, and perform clerical tasks
- Complies with all regulatory policies, procedures, and processes, including Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”), and participates in all required training
- Retail and commercial checking and savings deposits
- Accept deposits of cash or check
7
Experience For Bank Teller Resume
- Process withdrawals and cash checks to designated limits
- Accept loan payments of all types
- Sell cashier’s checks and money orders
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
- Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
- Sort and process morning mail
- Process night drop bags and envelopes
8
Experience For Bank Teller Resume
- Verify Transaction Management System (TMS) Report daily - File maintenance
- Accept deposits, withdrawls, telephone transfers and cash checks
- Sell and buy money from the Vault Teller
- Scan Teller work daily
- Process Cashier Checks and Money Orders for customers
- Enter Monetary Instruments on Bankers Tool Box
- Balance Visa Machine and Coin Machine
- Accept Commercial, Escrow, Installment and Real Estate loan payments
- Sell and accept Canadian Currency and figure exchange rates
9
Experience For Bank Teller Resume
- File Currency Transaction Reports (CTR) in Banker's Tool Box
- Balance Main Bank's ATM daily and add money when needed
- Roll Coin when needed
- Balance Teller drawer daily
- Process levies for the IRS and State of MT and judgments from Process Servers
- Enter customer transactions into computers in order to record transactions and issue computer generated reports
- Receive checks and cash deposits
10
Experience For Bank Teller Resume
- Balance currency, coin and checks in cash drawers at ends of shift and calculate daily transactions
- Prepare and verify cashier's checks
- Enjoys sales calls over the phone
- Computer proficiency in Microsoft Office applications and internet usage
- Plenty of growth and expansion opportunities as the organization continues to grow
- Able to solve problems in a timely manner and work in a team focused environment
List of Typical Skills For a Bank Teller Resume
1
Skills For Bank Teller Resume
- Skill in performing mathematical calculations and working accurately with numbers
- Previous experience working in bank
- Previous cash handling experience
- Experience in sales or promoting products and/or services
- Previous experience in a banking environment required (1 year)
2
Skills For Bank Teller Resume
- Cash handling experience required (2-4 years)
- One (1) or more years of work experience in cash handling and/or customer service
- Previous banking experience
- One (1) year of work experience in cash handling and/or customer service
- Two (2) or more years of related experience and/or education and training
3
Skills For Bank Teller Resume
- Can balance multiple priorities in a fast paced environment while minimizing errors
- One (1) or more years of related experience and/or education and training
- Six months of customer service experience
- A proven record of confidentiality at a high level is required
- Customer Service Experience (1-2 years)
- Cashier experience or teller in credit union, bank or retail
- Experience as a CSR (Teller) or In-Store Banker
- Min 1 Year of experience as a teller in a Bank or Credit Union
4
Skills For Bank Teller Resume
- 6 months of Retail or Financial sales experience OR 2+ years of US Military service
- 6 months of Retail or Financial sales experience
- Processing checking, savings IRAs, and CD deposits and withdrawals, verifying cash and endorsements, and providing customers with their receipts
- Identifying customers and documenting identity; posts loan payments, verifies payment amounts, and provides customer receipts
- Opening and closing new accounts
5
Skills For Bank Teller Resume
- Processing checking and savings transactions
- Answering questions, in person and on the phone
- Setting up new customer accounts and processing credit card applications
- Processing loan payments
- Continuing Education and overnight travel
- Has authority to satisfy the customer by making decisions which are reasonable such as making account adjustments, canceling accounts, or waiving fees
- Take incoming calls from existing and potential Discover Bank Customers (Checking, Savings, Money Market accounts)
- Guide new clients through new ATM/Debit Card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
6
Skills For Bank Teller Resume
- Guide new clients through ATM/Debit Card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
- Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters
- Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc
- Work well with others and maintain composure, poise, and patience when dealing with members and others
- Gain working knowledge of bank products and services
- Helpful and understanding mindset
- Fulfills Fiserv Case activity during scheduled non phone phone time
- Researches and analyzes the more difficult customer problems regarding IRA accounts
- Makes adjustments to customer accounts, including discretionary authority to satisfy the customer for those adjustments which are reasonable
7
Skills For Bank Teller Resume
- Ensures adherence to required Banking Regulations
- Suggests means of improving service based upon customer inquiries and complaints
- Makes Outbound calls to Customers regarding IRA forms and transactions
- Comfortable interacting with clients face to face and over the phone
- Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposits
- Engage in cash handling and process consumer loans
- Work location and scheduling flexibility required
- Refer customers to the appropriate business partner for the products and services uncovered during business interactions and conversations
8
Skills For Bank Teller Resume
- Possess detailed information of all backroom teller balancing and remittance procedures
- Consistently follow operational processes and procedures when handling member transactions
- Originate and open new consumer and commercial deposit relationships including new accounts and compatible products and services
- Provide ongoing service to bank clients in order to prevent/resolve problems and ensure client satisfaction
- Execute the proactive marketing activities for the attraction, retention and expansion of customers
- Complete assigned Daily Planning activities
- Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services
9
Skills For Bank Teller Resume
- In a Customer Service Environment
- Look at a check and understand that it is ready to be deposited
- Aptitude for sales and general knowledge of and a willingness to actively promote products and services
- Provide quality service to members
- Work as a team member
10
Skills For Bank Teller Resume
- Understand and complies with the Bank's policies, procedures, security, and regulatory requirements
- Learn new software quickly and easily
- Thorough nature in work
- Work and communicate with all staff levels
- MMFCU offers a wide range of banking products and services and our staff is committed to an attitude of Service Excellence to our members. Our work environment is fast paced and member focused
- Previous Teller or Sales Associate experience required
- 6 months of Retail or Financial sales experience OR 2+ years of US Military service OR 1 year of college
- 6 months Retail or Financial sales experience OR 2 years of U.S. Military service OR 1 year of college
List of Typical Responsibilities For a Bank Teller Resume
1
Responsibilities For Bank Teller Resume
- Small family style environment that focuses on personal and professional growth opportunities
- General knowledge of internet usage and Microsoft office programs
- Practice discretion and confidentiality in all situations
- Handle fast-paced work area and multiple tasks
- Post NSF/PD OD Report
- Accept Items for Collection
2
Responsibilities For Bank Teller Resume
- End of Day CSR Bundle Count
- Balance currency, coin, and checks in cash drawers at ends of shifts
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
- Open to candidates with retail/ customer service background
- Monthly GL Certifications
3
Responsibilities For Bank Teller Resume
- $17.10/hr after 1 year
- Handle all inquiries
- Redeem Savings Bonds
- $16.82 per hour
- $13.50 per hour
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