Group Operations Resume Sample
Lincoln Rohan
52890 Gibson Alley,
New York,
NY
+1 (555) 263 6685
Work Experience
Group Operations Manager
08/2016
-
PRESENT
Boston, MA
- Responsible for Commercial Trade Operations, including the following products: Import, Export, Open Account, Supply Chain Finance and Collections. Responsible for operational processing, risk management and end-to-end service delivery to clients
- Directly oversees Trade Operations sites in the U.S. (Scranton, Portland, Los Angeles), functional oversight of BACI Operations that support US processing (Hyderabad, Gurgaon, Chennai); functional oversight of Trade Operations in Canada and LatAm (Toronto, Sao Paolo, Mexico City)
- Directly manage team of 5+ managers across multiple Trade sites
- Serve as a member of the Trade Operations Senior Leadership Team
- Operate in high risk environment. Manage functions with high monetary value, high risk exposure and rigorous regulatory requirements
- Work closely with Global Risk Partners, Product and Sales Specialists, Client Teams
- Participate in all internal and external audits end-to-end, including remediating any identified issues
- Work globally with cross-functional teams to ensure consistency throughout processes
Group Operations Analyst
11/2009
-
02/2016
New York, NY
- Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses
- Evaluates opportunities, makes recommendations and oversees expansion projects within the pod and in surrounding communities
- Directs and coordinates community group operations activities within the pod
- Manages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networks
- Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
- Manages direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary
- Provides guidance in professional development activities and goals
- Assists, facilitates and leads committees, teams and projects at the direction of the Senior Director, Group Operations
- Commercial Credit and Flood Experience
Institutional Clients Group Operations Performance Management & Analysis Summer Intern
11/2005
-
07/2009
Phoenix, AZ
- Partner with Scranton site Senior Leadership Team to manage day-to-day issues as well as work at the site level with multiple LOBs to grow and develop associates and increase employee engagement
- Relevant experience in operations management
- Shift:1st shift (United States of America)
- Develops, implements, monitors and ensures adherence to policies and procedures for HCP and its Group Model sites and pod based/regionally based programs
- Implements and manages budgets for all accountable departments, functions and sites within the pod. Researches and monitors budget variations
- Develops and executes market growth strategies for accountable sites within the pod
- Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
- Leads special projects and initiatives specific to the Community or across Communities
Education
Buena Vista University - Mason City Campus
2001 - 2005
Bachelor's Degree in Health Care Administration
Professional Skills
- Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects
- Can communicate crisply and candidly, with excellent written and verbal communication skills (English)
- Keen analytic mind with proven problem-solving skills
- Prior Facilities Management and/or Site Strategy experience
- Work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills
- Extensive people management experience, incl remote management experience
- Demonstrated ability in attracting, managing, retaining and growing/developing staff
How to write Group Operations Resume
Group Operations role is responsible for articulate, risk, organizational, security, retail, finance, credit, training, integration, payroll.
To write great resume for group operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Group Operations Resume
The section contact information is important in your group operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Group Operations Resume
The section work experience is an essential part of your group operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous group operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular group operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Group Operations resume experience can include:
- Effective communication skills, strong organizational skills
- Strong attention to detail with problem solving and organizational skills
- Strong relationship management skills to navigate the complexities of gaining buy-in, build consensus and resolve conflicts timely
- Proficient with Excel, excellent analytical, interpersonal and verbal/written communication skills
- Liaise with internal stakeholders and clients to ensure that any data/process issues affecting the client are resolved efficiently and effectively
- English: native language skills mandatory
Education on a Group Operations Resume
Make sure to make education a priority on your group operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your group operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Group Operations Resume
When listing skills on your group operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical group operations skills:
- Developing talent and skills of associates and leaders, increasing their job satisfaction and contribution value
- Fostering relationships and working closely with partners in Marketing, Technology, Legal, and Operations to continually enhance the client experience
- Experience working globally and living and working in another country
- Experience managing budget and expenses for an operating unit / department / team required
- Effective in building strategic partnerships with individuals in other areas of the business in order to collaborate and deliver on business goals
- Collateral and monitoring operations experience
List of Typical Experience For a Group Operations Resume
1
Experience For Group Operations Manager Resume
- Experience in management of projects and initiatives and or testing and control preferably in print and mailing operations
- Consult with senior management in evaluating current methods and developing strategies to implement changes and improvements
- Manage functions with high monetary exposure and risk involving the processing of large $ volumes
- Flexibility to support ongoing changes
- Process owner for end to end processes, strategically maximize efficiency while staying connected to business partner processes and needs
- Ensure integration with business partners from an LOB and Risk perspective and partner with offices across the globe as required to optimize processing
- Confidence resolving client and business partner issues
- Decompose complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently
2
Experience For Director, Group Operations Resume
- Lead a team of managers responsible for 100+ employees fulfilling foreign currency banknote transactions across multiple shifts/sites
- Act as client champion by connecting expertise that helps them achieve their goals
- Directly manages 6-12 associates that are typically subordinate supervisors or exempt specialists
- Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of HCP are met
- Operational Readiness and UAT lead for Credit Operations aligned to the CreditCenter/nCino program; implementing a new platform to fascilitate Underwriting, Fulfillment, Monitoring and Collateral Management (replacing GUS, GFS, GMS)
- Accountability includes: planning/executing UAT, planning/executing training in partnership with Credit and Accenture, building process and procedures, managing employee engagement and communications
3
Experience For Specialist, Group Operations Resume
- Provides direction and support to multiple property Operations Managers to oversee operations of each site. Assists properties to resolve problems regarding any operational issues
- Collateral Management operations lead to aligned to the Credit Center/nCino program; implementing a new platform to facilitate Underwriting, Fulfillment, Monitoring and Collateral Management (replacing GUS, GFS, GMS)
- Accountability includes: planning/execution ofrequirements, design, and testing for multiple releases
- Service Improvement and Restoration: To restore service for customers within Service Level Agreements as quickly as possible and minimize the adverse effect on business operations, ensuring thebest possible levels of service quality and availabilityare maintained
- Change & Release Management: Enable beneficial changes to be made to ensure minimal disruption to IT services. Ensuring that standard procedures including; time frame for customer impacting changes, approvals, communication and timely completion are followed
- Day to day project task delivery: Manage work requests and small scale projects that fall within departmental responsibilities and objectives
- Lead support team to maintain Reliability Availability and Performance through continuous improvement initiatives and core processes
4
Experience For Group Operations Analyst Resume
- Risk management, audit and compliance
- Accomplishes day-to-day account administration activities, including deposits and withdrawals of cash and assets, balancing of transactions, and interface functions
- Coordinates support division functions to ensure accurate and timely account activities and maintains current and accurate information on the trust computer/accounting system
- Responsible for managing staffing and service levels
- Administers accounts per policy and procedures, laws and regulations, and governing documents
5
Experience For Senior Group Operations Manager Resume
- Completes various memos, reports, balancing functions, and internal and external correspondence, as appropriate
- Responds to all internal and external client requests on a timely basis
- Independently handles all operational requirements of accounts
- Tracks delinquencies and works with the appropriate Trust Officers for resolution
- Reviews documentation for requirements and compliance. Responds to internal and external auditors’, financial institutions’, vendors’ and agencies’ requests verbally and in writing
- Participate in the development and implementation of key business initiatives / projects that support the goals of the Department and demonstrate the firm’s strategic focus
- Establish objectives and perform mid-year and year-end evaluations and identify areas of improvement for efficiency and effectiveness
- Demonstrates Bank of America Merrill Lynch Principles in daily actions
6
Experience For Mortgage Group Operations Manager Resume
- Review functions and procedures, and identify and implement controls; analyze existing procedures
- Ensure seamless integration of new technology, training, products, and services to team
- Attend meetings with business partners and ensure appropriate communication of new initiatives / problems
- Prepare business reviews, manage projects / initiatives, and prepare presentations for upper management
- Drive Employee Survey communication and results for section and department
- Results driven: Exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration
7
Experience For Trust Services Group Operations Specialist Resume
- Demonstrate financial discipline and acumen
- Demonstrates the willingness to seize, and the confidence in adapting to, opportunities associated with demands, shifting priorities, ambiguity, and rapid change
- Generates, recognizes, and acts upon opportunities for new or modified approaches by bringing perspectives and approaches together and integrating them in imaginative ways to create growth and high performance
- Skilled at building and developing a dynamic team of individuals and creating an atmosphere of innovation and enthusiasm
- Sees core issues clearly by taking bottom-line action in complex situations and by sharpening the focus on issues important to people, teams, and the organization
- Spearhead Security User Access projects to provide risk identification, remediation plans, and implementation for strengthened User Access controls and/or to meet regulatory comm
8
Experience For Group Operations Manager Metro NY Resume
- Effectively manage change and create a continuous improvement culture
- Engage in strategic planning of the allocation of work across the region
- Key initial objective is to improve the overall Operations performance of the Asia Pacific region
- Establish long-range plans for all operations in Asia Pacific, with input from Group and Business Unit leadership
- Knowledge of EHS policies
- Manage a portfolio in excess of $1 Trillion in managed commitments
- Lead large operations group (50+ employees) with direct accountability for Syndicated & Large Corporate Fulfillment activities and Collateral Operations,
- Lead special projects as they arise (related to Simplify and Improve, Wholesale Credit Transformation, etc.)
9
Experience For Group Operations Manager Southwest Division Resume
- Ensures compliance with all corporate requirements, policies, and procedures
- High level of proficiency with Microsoft suite of applications
- Understand the end-to-end process for Global Banknotes from client on-boarding to post transaction support. Provide guidance to team members to effectively and efficiently manage vault operations
- Responsible for handling complex escalations by managing the coordination of workflow to business partners and ensuring timely resolution
- Responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting
- Oversee the delivery and execution of all assigned projects/business tasks of the team in line with the clients’ and management’s expectations
- Participate in the development of short and long range operational strategies in ensuring an integrated and consistent approach to managing global processes that includes the line of business, operational and product perspectives
10
Experience For Group Operations Manager Central Division Resume
- Strong practical experience and understanding of foreign currency and/or managing vault operations
- Team management experience is required, with proven ability to manage virtual teams
- Mortgage experience, or equivalent financial services experience
- Flexibility/Ability to adapt and lead through change, ability to deliver a difficult message and demonstrate strong customer focus
- Experience in client services and/or operations
List of Typical Skills For a Group Operations Resume
1
Skills For Group Operations Manager Resume
- Participate in Operational Long Range Strategic Planning to insure profitability targets are achieved while maintaining excellent customer service levels
- Experience with project management across complex technology, people, and process
- Project manage and prioritize
- Proven leader that has a successful track record in project and operations management
- Experience with Service Now , Right Answers
- Testing leadership, execution
- Developing strategies to improve the Help Desk and its’ procedures
- Drive SOx testing including beginning of year readiness and throughout the year testing
2
Skills For Director, Group Operations Resume
- Follow-up with associates on delinquent training as required by Learning Center
- Responsible for developing and maintaining a control framework across the department
- Proactive / self-starter who always maintains a positive attitude in accepting challenges and excelling in all aspects
- Operational readiness and training
- Highly motivated, able to work independently, self-starter, and problem/solving/analytical
- Entrepreneurial (Creativity/Leading Change/Innovation)
- Total Ops costs £400m (of which total packaging spend is £50m and total logistics spend £10m)
- Numerous co-packing and strategic alliances
- Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel
3
Skills For Specialist, Group Operations Resume
- Collaborate with associates at different levels and business partners to resolve issues
- Oversees support function response to system management alerts to handle system/operations exceptions, withinthe assigned enterprise systems of product offerings
- Provides leadership for team to provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools
- Provides leadership in daily support of the systems assigned, through early detection and pursuit or changes in system responses or operation. Works closely with support groups to refine system monitoringand reporting, and to assist them in their analysis and problem recovery
- Provides oversight for prompt, clear and timely communications. Logs, coordinates and communicates problems using standard problem management and escalation procedures
- Driving efficiency and quality performance as measured by several indicators (client satisfaction surveys, schedule adherence, call monitoring scores, etc.)
- Monitoring associate phone calls, ensuring compliance with call center procedures and service excellence
4
Skills For Group Operations Analyst Resume
- Delivering on New BAC and other service integration initiatives
- Identify, propose and drive ongoing support process & tool improvements to simplify and expedite support response
- Project Delivery for Support Process & Tool Improvement
- Implementing processes and improvements that enhance the effectiveness of resources under management, increase profitability, and ensure that strategic innovation is encouraged throughout the section
- Experience with powerpoint deck building for executive levels
- Previous experience in performing operations or system management functions in multiple system environments (Cloud, Network, Windows, LINUX, Mainframe, Intel)
- Expertise in effective adult learning methods
- Manage operations to meet established cost standards while ensuring production plans are in place and executed to satisfy market demand and maintain economic safety stocks
- Ideally ten (10) years of experience in operations management
5
Skills For Senior Group Operations Manager Resume
- Strong risk control framework
- Confidence demonstrated when engaging various levels of management with the ability to influence across the enterprise
- Deliver across a varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced environment
- Strong command of PowerPoint, Excel, Word, Visio Microsoft suite
- Experience with Excel, Visio, PowerPoint
- Identify and implement process improvements in the manufacturing, warehouse, and planning areas
- Develop long range manufacturing and capacity requirements plan
- Develop annual operating expense budget
- Ensure safety operating procedures and methods are practiced at all times and promote safety awareness to minimize the number of plant injuries
6
Skills For Mortgage Group Operations Manager Resume
- Work with Supply Chain Director to achieve a quantum increase in localized production and sourcing
- Oversee production activities to maximize efficiency of manpower and machinery while satisfying the order and forecast requirements
- Provide management with the necessary analysis and reports on a monthly basis
- Project Management, execution
- Influence partners via data-driven business cases backed by subject matter expertise, and to encourage collaboration across lines of business. ability to challenge in a firm but non-confrontational manner
- Applies business redesign concepts, practices and Change Management tools
- An inquisitive mindset with the ability to communicate, collaborate, and manage clearly and succinctly across multiple lines of business
- Quality & Safety Focus
- Knowledge of SAP, Oracle, Ariba, Concur and Accounts Payable processes highly desirable
7
Skills For Trust Services Group Operations Specialist Resume
- Provide direct or indirect management of teams, employees and with emphasis on support delivery, continuous service improvement and skill development. This includes managing delivery to SLAs
- Group turnover USD 1.4Bn
- Group operations manufactures (directly or through strategic partnerships or co-packers) all the Groups products
- Monitor Monthly Transaction Journal income and expenses to include appraisal and credit report fees and proper fee collection, as well as other monthly expenses including equipment, rent allocation, payroll and research variances. Take action, as necessary
- Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy
- Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed
- Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed
- Be able to plan and organize – establish course of action to accomplish goals, develop plans for achieving results, orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently, measure performance against goals, evaluate results
8
Skills For Group Operations Manager Metro NY Resume
- Time Management - use time effectively and efficiently, concentrate efforts on a priority basis, time efficient & results oriented and successfully attends to a broader range of activities
- Interpersonal Savvy - relates well to all kinds of people in the organization, builds appropriate rapport, builds constructive and effective relationships, communicates well and uses diplomacy and tact
- Over 5 years and up to and including 10 years of relevant work experience preferably in healthcare
- Five (5) years in the property management industry Three to five years of supervisory experience multiple employees and demonstrates superb leadership qualities
- Providing thought leadership to identify game changing improvement concepts, analyze data to prove out business cases, work across horizontals and verticals to gain buy in, and develop execution plans to implement across the organization for maximium impact
- Building and leading project management program to create consistent processes, documents, status updates, to build synergy across the team and improve messaging outward to the executive leadership team
- Developing powerpoint decks to present complex information as simple concepts that is polished for executive audiences to drive out consensus, deliver decisions, sell concepts, and illustrate success
- Demonstrated hands on Transition Management experience within onshore-offshore environment
- Experience managing a team
9
Skills For Group Operations Manager Southwest Division Resume
- Six to 10 years of managing Retail Help Desk management support experience
- Rigorous understanding of Priority management , escalation management, incident Management
- Team oriented with a proven capability of managing a staff with both onsite and remote employees
- Aptitude for critical thinking and target-oriented problem resolution
- Implement changes in the terms and conditions of the policy contract according to clients’ requirements
- Fluency in second language(s)
10
Skills For Group Operations Manager Central Division Resume
- Management and leadership qualities
- Responsible for proactive identification of risk and control weaknesses
- Solid written and verbal communication skills with the ability to articulate complex operational risk issues in a structured, targeted, concise, and impactful manner
- Delivery focused and resourceful with a proven ability to successfully identify resources and complete tasks at a high standard
- Serve as customer advocate to resolve problems independently or escalate as needed with sense of urgency
- Strategic, financial and operations management
- Strategic growth and patient retention
- Patient care coordination, patient satisfaction and clinical outcomes
List of Typical Responsibilities For a Group Operations Resume
1
Responsibilities For Group Operations Manager Resume
- Excellent interpersonal skills, positive attitude and ability to drive employee engagement, taking personal ownership for realizing the power of people through inclusion; improving workforce diversity and creating an inclusive workplace where every employee feels respected
- Experience and ability to write for and present to executives
- Experience in a Business Support role or related function
- Responsible for all Retail Sales and Fulfillment seat movements within the Consumer Lending space
- Develop a culture of continuous development within the team, regularly review processes and seek new and improved ways of operating
- Responsible for ensuring that claims and premiums bordereaux are processed within agreed timeframes and that SOX policies & procedures are adhered to
- Ensure appropriate team communication; including daily workflow meetings, one-to-one’s and team meetings
2
Responsibilities For Director, Group Operations Resume
- Personnel processes and execution of management routines
- Motivate a workforce that doesn't have a financial incentive plan to achieve year over year productivity improvements
- Involved in executing ongoing site simplification strategy within Retail Sales which involves working with our sales partners to identify more cost efficient sites for the current sales team
- Maintain ongoing documentation, accurate notes, and an in depth working knowledge on 50+ sales locations and 5-7 Fulfillment locations within the US
- Work with others on the team to pull together summary data to be presented in front of various executive leaders at Bank of America
- Report on a monthly basis on performance against agreed key performance indicators
3
Responsibilities For Specialist, Group Operations Resume
- Ensure that each person in the team is adequately trained in order to perform their role and that their performance is measured and any development areas are suitably addressed
- Attend quarterly client meetings with the Head of Operations and take responsibility for ensuring that action items are completed on time
- Ensure that each person in the team has an appropriate individual development plan in place and that this is actioned
- Regularly engage with clients through face-to-face meetings to determine how they regard our service and whether there are areas that need improving/RGA can provide assistance with
- Ensure that any issues relating to data errors, process control failures and reporting errors are reported to the Head of Operations as soon as they are identified
4
Responsibilities For Group Operations Analyst Resume
- Lead process improvement initiatives within the Operations department
- Lead special projects/work initiatives as and when required
- Be an active member of the Operations Management Team and assist the Head of Operations with the development and implementation of strategic goals and objectives for the business/department
- Analysis skills, critical thinking and an affinity for numbers and details essential
- Open to change and experience of managing change within teams
- Work to tight deadlines, have a logical mind & an aptitude for data analysis
- Support National Operations Performance Executive and Operations Executives (OEs) in key risk and client processes including Strategy Execution ,OMP, National Account Servicing Requests, Immediate Remediation on bank issues, Convenient Banking, Banker Conversation Rate, and more
- Support Region Operations Executive (ROE) and Operations Market Managers (OMMs) in key risk and client processes including OMP, FCCA, Convenient Banking, Banker Conversation Rate, and more
5
Responsibilities For Senior Group Operations Manager Resume
- Interface with Business Partners and National Team – Sales Business Support, Performance Executive (PE), Performance Managers (PMs), Capacity Review-mgmt, to support delivery of goals for region
- Perform the SEC 17a-13 Quarterly Security Count to handle risk by advising, supporting, & challenging those who are accountable for the financial, reputational and regulatory risks
- Spearhead Security User Access projects to provide risk identification, remediation plans, and implementation for strengthened User Access controls and/or to meet regulatory commit
- Excellent organistional skills
- Manufacturing practice experience
6
Responsibilities For Mortgage Group Operations Manager Resume
- Champion key division priorities working closely with key partners
- Ensure that the department has strong controls and procedures to comply with all financial and regulatory requirements
- LoanIQ experience required
- Recover potential Fraud Losses using all available tools and processes
- Business user testing
7
Responsibilities For Trust Services Group Operations Specialist Resume
- Analyze operational processes and make improvements regionally
- Review team performance and metrics and identify gaps, outliers and root causes
- Analyze data from QA/QCs and develop action plans in partnership with leadership
- Drive region operations action plans to improve performance
- Deploy and support execution of key initiatives
- Identify loss mitigation actions
- Strong risk and governance mindset; Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
8
Responsibilities For Group Operations Manager Metro NY Resume
- Ability crisply define and communicate concepts and tailor messaging to audiences appropriately
- Dotted line responsibility with India iClaims team & various vendors
- Timely review Fraud Claims to determine pay/deny decisions on Credit, Check & Digital, and ATM/Debit products
- Manage Wealth Claims back office teams across all products and types of claims
- Ensure timely escallation and remediation of issues and Manage additional Enterprise Fraud Policy projects and functions as required
9
Responsibilities For Group Operations Manager Southwest Division Resume
- Manage staffing in several areas of Deposit Operations including all HR related activities such as; recruiting, performance evaluations, coaching, training, mentoring and score cards
- Proactively implement process improvements to ensure service quality, service level agreements and Operational Excellence. Implement metrics for tracking of operational efficiency improvement
- Monitor productivity and efficiency of department; make adjustments to processes and procedures to meet business plan
- Create and maintain a collaborative work environment that facilitates the achievement of business plan objectives
- Provide leadership, direction and support to all Operations staff
- Support Contract initiatives
- Teammate management; and
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