Front Office Assistant Resume Sample

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Seth Bartoletti
2599 Hilton Vista,  Los Angeles, CA
+1 (555) 534 8264

Work Experience


Front Office Assistant Manager
05/2016 - PRESENT
Dallas, TX
  • Provide ‘Best in Class’ guest service with every interaction, by accommodating guests’ needs with urgency and elevating special needs to an Operations Manager in a timely manner
  • Process all invoices, open and mange PO’s in Coupa, timely filing of all paperwork
  • Frequent radio communication with Security, Parking, Medical and Technical Services
  • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Oversees blocking of special room requests for next day’s arrivals
  • Ensure that the department’s schedule is prepared and posted by the weekly deadline
  • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures
  • Greets and registers patients and updates demographic information in a polite and helpful manner. Manages the patient flow to accommodate the physician’s flow and productivity expectations
Senior Front Office Assistant
03/2014 - 03/2016
Philadelphia, PA
  • Communicates with physician and nurse regarding patient workload
  • Answers telephone in a professional manner directing calls as appropriate
  • Assists patients in getting to X-ray or other physician's offices
  • Calls hospital for reports on X-rays
  • Makes bank deposits if directed by supervisor or manager
  • Picks up incident reports from hospital E.D
  • Checks petty cash weekly, completes petty cash reports for reimbursement to company store whenever supplies are needed
Front Office Assistant
07/2007 - 09/2013
Phoenix, AZ
  • Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Possesses the ability to understand and explain most insurance and billing questions as it pertains to the patient’s coverage and co-payment
  • Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patients’ right to privacy. Follows and implements all HIPAA requirements
  • Possible exposure to communicable diseases
  • Possible verbal or physical abuse
  • Potential equipment and device/product hazards
  • Potential lifting hazards and other potential physical hazards
  • Any repetitive movement or activities, i.e. using a keyboard
  • O Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards
  • Enters patient information into computer mainframe

Education


Oglethorpe University
2003 - 2007
School's Degree in Management

Professional Skills


  • Strong emphasis on organizational skills and strong attention to detail and ability to multi task
  • Looking for outgoing, professional demeanor with strong communication and customer service skills
  • Proven experience with responsible cash handling with verifiable accuracy with billing
  • Need to have bookkeeping skills
  • Good computer skills (word-processing, database management, spreadsheet)
  • Demonstrated experience in dealing with the public (both in person and via email/phone)
  • Proven experience with cash handling with verifiable accuracy

How to write Front Office Assistant Resume

Front Office Assistant role is responsible for organizational, excel, software, customer, microsoft, healthcare, bookkeeping, database, word, administrative.
To write great resume for front office assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Front Office Assistant Resume

The section contact information is important in your front office assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Front Office Assistant Resume

The section work experience is an essential part of your front office assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Front Office Assistant resume experience can include:

  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside venders
  • Advanced computer skills, including Microsoft Word, Excel, Outlook; PowerPoint
  • Great administrative organizational skills
  • Experience as a medical office experience required
  • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system
  • Scheduling Management experience

Education on a Front Office Assistant Resume

Make sure to make education a priority on your front office assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Office Assistant Resume

When listing skills on your front office assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical front office assistant skills:

  • Outstanding interpersonal and communication skills; able to effectively interface with personnel at all levels
  • Also needs good PC skills in Word, Excel and Outlook
  • Good communication skills (verbal and written); and
  • Microsoft Office Suite skills and experience
  • Demonstrate positive relationship building skills and abilities
  • Strong organizational skills and broad knowledge of Purdue University and its activities

List of Typical Experience For a Front Office Assistant Resume

1

Experience For Front Office Assistant Manager Resume

  • Excellent verbal and written communication skills as demonstrated by application resume, work history and interview process
  • Update and distribute daily housekeeping report and coordinate housekeeping team on schedule and priorities
  • Demonstrates ability to manage multiple phone lines, schedule requests and persons entering clinic in timely and courteous manager
  • Experience working in a Legal or directly with C-Suite A+
  • Contact all rental guests prior to arrival to determine needs and act as concierge - lift tickets, equipment rentals, activities, transfers, dinning...etc
  • Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
2

Experience For Senior Front Office Assistant Resume

  • Responding promptly to all guests requests, inquiries and complaints
  • Processing reimbursement for safety shoes and glasses
  • Assist with supervising daily activities of vendors, including janitorial, maintenance, pest control, landscaping, security, events etc
  • Answers phones and accepts scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff
  • Reviews all visits on a daily basis, auditing for any discrepancies, i.e. missing charges, diagnoses, and other services
  • Attend appropriate training courses, when required, and assist with the Day Team’s training and development efforts
  • Be punctual and wear the name tag at all times during working hours
  • Exhibits the ability to understand and explain most insurance and billing questions as it pertains to the patient’s coverage and co-payment
  • Exhibits knowledge of essential reports from the Practice Management system pertaining to the specific position
3

Experience For Patient Coordinator / Front Office Assistant Resume

  • Receives incoming telephone calls; documents messages appropriately in the correct templates or other office formats
  • Utah Driver’s License and satisfactory driving record – required
  • Answer incoming telephone calls and respond to questions and requests, or direct calls appropriately and professionally
  • Handle hearing care accessory sales
  • Support Hearing Care Professional with sales and services
  • Open up the front office and common areas every morning
4

Experience For Front Office Assistant PCD Resume

  • Greets all walk-in traffic including employees, applicants, customers, and vendors
  • Assists with new hire processing procedures
  • Answer phones, greet clients coming in
  • Post charges to Owner statements in lodging system
  • Coordinate with Front Desk staff and Maintenance, tracking progress and projects
  • Order office and housekeeping supplies
  • Assures patient bring company forms to their appointment
  • Assists with obtaining correspondence from outside facilities up patient arrival to clinic
  • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary
5

Experience For Front Office Assistant, Senior Resume

  • Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners
  • Assists with faxing of scripts to providers for referrals
  • Promptly answering telephones
  • Assist in ordering IT equipment
  • Verifies and balances cash drawer, charges and payments posted to computer with end of day sheets
  • Completes time sheets biweekly
6

Experience For Experienced Medical Front Office Assistant Resume

  • Interacts with contracted companies in a professional manner
  • Provides general support to both physician and nurse as needed
  • Update and maintain all logs and records to meet CLIA (Certified Lab Inspection Agency) standards as required
  • Greets and registers patients’ timely, updating demographic information in a polite and helpful manner. Manages the patient flow to accommodate the provider’s flow and productivity expectations
  • Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Collect patient payments and balances per office protocols
  • Follows all office-specific protocols pertaining to telephone triage; utilizes approved guidelines for medical advice given and appropriate follow up timeframes (if applicable)
  • Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patient's right to privacy. Follows and implements all HIPAA requirements
  • Scans, files, maintain records/logs and/or assists with office supply ordering and/or distribution for efficient Front Office operation. Completes patient forms and requests for records in the required timeframe and keeps Practice Manager apprised of any delays in meeting the requirement
7

Experience For Ai-front Office Assistant Resume

  • Oversees preparation for group arrivals
  • Ensures the credit check report is completed on every shift
  • Oversee airline crew arrival preparation process
  • Report/log all guest issues in weblog/groupme and update gust profiles accordingly
  • Assist in controlling expenses and minimizing waste in all areas of the front office. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
  • Enters new patients and existing patient's data into the computer. Maintains patients' medical records and verifies accuracy
  • Supervise the night auditor's functions and improve current procedures for a better efficiency of the team
8

Experience For Medical Assistant / Front Office Assistant Resume

  • Prepares, routes, and verifies referrals appropriately
  • Possess knowledge of medical terminology
  • Knowledge of registration process
  • Greets visitors, receives packages and mail for the finance suite at the administrative office
  • Call patients who have missed appointments to reschedule and record information in the patient’s chart appropriately
  • Call new patients to remind them of their initial evaluation the day before their appointment
9

Experience For Front Office Assistant Iii Hmts Aliso Creek Pediatric Resume

  • Make follow up calls from weekly chart reviews or when requested
  • Maintain knowledge of providers, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with of MCMG services and protocols
  • Answer all calls within 3 rings. Direct all incoming telephone calls in an efficient and
  • Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes
  • Maintains staff schedule for Outpatient Access Specialist and Lead Outpatient Access Specialist; monitors & tracks attendance, vacation, sick time. Maintain employee exception log in HRMS
  • Review, approve/decline staff requests for time off (i.e., leaving early, late arrival, extended lunch, vacation, PTO) following department guidelines; ensuring adequate staffing across Ortho/Brighton Location
  • Operates and utilizes the Scheduler Program in the hospital computer system
  • Property Management experience A+
  • Provide superior service and help create the Experience of a Lifetime for our guests (internal and external) at all times
10

Experience For Front Office Assistant Iii Hmts Hb Rheumatology Resume

  • Composing, typing of supporting documentation, at direction of Manager, for appropriate follow- up
  • At direction of Front Office Administrator as PAF’r in HRMS, completes appropriate forms including: Staff Requisitions, 220 Forms, Termination Forms, 600 Forms. Runs weekly overtime reported vacation analysis reports as needed
  • Maintaining focus on customer service by greeting all customers as they arrive with a positive, engaging demeanor
  • Answering all customer questions
  • Facilitating telephone calls for all staff
  • Calling patients for appointment verification
  • Performs scheduling for clinical services as defined for hospital and outpatient center
  • Provides patients as related with necessary information regarding scheduled appointment
  • Works a part of a team for the overall process for patient access, from the scheduling process until completion of procedure

List of Typical Skills For a Front Office Assistant Resume

1

Skills For Front Office Assistant Manager Resume

  • Good working knowledge of Outlook
  • Job related experience required
  • Approximately six months receptionist and/or clerical experience required
  • Medical office experience
  • HSC with work experience in similar position
  • One (1) to three (3) years of experience as a clinical receptionist
  • Excellent telephone voice and professional demeanor
  • Operate computer, scanner, printer, and fax machines
2

Skills For Senior Front Office Assistant Resume

  • Sales experience (product accessory and services)
  • Office/personnel management experience in a customer service driven position
  • Two years of customer service or receptionist experience
  • Experience and proficiency with basic computer software
  • Three (3) or more years of experience in the medical office
  • Proven ability to resolve conflict and address customer needs
  • At least one year of hotel experience
  • Proven ability to resolve conflict and follow through on items from day to day, week to week, etc
  • Two (2) years of experience in a medical office environment, required
3

Skills For Patient Coordinator / Front Office Assistant Resume

  • Two (2) years of experience in a medical office environment
  • Two (2) years’ experience in a medical office environment
  • Successful completion of course in Medical Terminology or commensurate experience
  • Two (2) years' experience in a medical office environment
  • Experience in a similar administration / reception role
  • Experience as an office and/or administrative assistant where reception was a core component of role
  • Two years of experience in medical practice with familiarity with medical terminology
4

Skills For Front Office Assistant PCD Resume

  • Working knowledge of business practices, correspondence and typing formats, including correct English grammar, spelling, and punctuation
  • Lifting – only when archiving file information and/or moving/stocking office supplies
  • Scheduling, confirming, and initiating new appointments including inbound and outbound phone calls
  • Working knowledge of filing and record keeping systems
  • Answering phones and taking messages when necessary
  • Performing transactions and handling of cash
5

Skills For Front Office Assistant, Senior Resume

  • Organizing and cleaning of workplace
  • Scheduling meetings and managing calendars for various team members
  • Scanning and filing of all branch receipts and paperwork
  • Managing the Nutricia main phone line & incoming visitors
  • Walking and working outside of air controlled areas
  • Preparing files for appointments
  • Ensuring appropriate supply levels are maintained for administrative supplies
6

Skills For Experienced Medical Front Office Assistant Resume

  • Working knowledge of MS Office Suite software and the use of computer systems
  • Checking customers in and out
  • Working with Microsoft Excel and other similar software
  • Entering appropriate patient requisitions into Meditech
  • Using Meditech for retrieval of reports
  • Monitoring all the daily worklists
  • Typing/word processing of documents and correspondence
  • Frequent bending, kneeling and stooping, lifting up to 10kg, climbing ladders and up to 5 floors of stairs
  • Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence, processing invoices and payments
7

Skills For Ai-front Office Assistant Resume

  • Apply common sense understanding in interpreting inquiries and carrying out instructions furnished in written, oral, or diagram form
  • Works closely with Scheduling Coordinator to resolve any scheduling conflicts and with clinical service departments for changes or methods of scheduling
  • Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
  • Assist with supervising daily activities of vendors, including janitorial, trash removal, pest control, landscaping, security, events etc
  • Comfortable using computers and learning software programs
  • Direct all billing office questions regarding financial matters accurately and professionally
8

Skills For Medical Assistant / Front Office Assistant Resume

  • Runs various errands as needed (i.e. going to Post Office, picking up paychecks, etc.)
  • Work with supervisor to maintain clinical and administrative equipment, including inventory control
  • Greet visitors, answer the phone and answer or refer incoming inquiries from the public
  • Accurate and quick decision-making
  • Understand and explain most insurance and billing questions
  • Knowledge of CPT and ICD-10 coding procedures
9

Skills For Front Office Assistant Iii Hmts Aliso Creek Pediatric Resume

  • Help guests needing assistance
  • Help guests, employees, and colleagues needing assistance
  • Current certification by one of the following agencies
  • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
  • Travel for training, occasionally out of state
10

Skills For Front Office Assistant Iii Hmts Hb Rheumatology Resume

  • Enjoys working in a fast-paced, team-based environment
  • Vocational training as clinical receptionist
  • Confident in making direct eye contact, open and friendly
  • Clearly communicate in writing, in person, by telephone or by email with a diverse customer base
  • Availability to work any shift in a 24/7 facility, including evenings, weekends, holidays and an occasional Night Audit shift
  • Clearly communicate in writing, in person, by telephone or by email with a diverse group of people
  • Administrative Medical Assisting (Front Office Medical Assistant) required
  • Provides physician offices with necessary instructions regarding scheduled procedure

List of Typical Responsibilities For a Front Office Assistant Resume

1

Responsibilities For Front Office Assistant Manager Resume

  • Provides other scheduling functions as needed
  • Greet, sign in, and highlight patients’ names immediately, notifying appropriate provider of patient arrival. Also collect and receipt payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes
  • Maintain knowledge of MCMF providers, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with of MCMF services and protocols
  • Upon request, creates documents on Word, Excel, and PowerPoint for Imaging Director, Physicians and Coordinators
  • Communicate all relevant patient information to Hearing Care Professional
  • Prepare and analyze various administrative and operations reports as related to Lodging Front Office departments
2

Responsibilities For Senior Front Office Assistant Resume

  • Maintain composure and focus within a fast-paced, guest-facing work environment
  • Prepares charts for next day including registration and paperwork sent by employer
  • Assesses new patient files waiting to be seen and appropriately handles old patient files
  • One year in a secretarial or clinic registration setting
  • Schedule patients according to clinic policy and therapist preference as defined by the Clinic Director
3

Responsibilities For Patient Coordinator / Front Office Assistant Resume

  • Able to work independently, and as part of a team, while delivering exceptional customer service
  • Computer expertise in Word, Excel, Windows, as required
  • Greet patients face to face and over the phone
  • First point of contact for patient care resolution
  • Collect and record payments
4

Responsibilities For Front Office Assistant PCD Resume

  • Management of office equipment and supplies
  • Follow office protocols and procedures
  • Maintain a clean, professional office environment
  • Meet individual and office performance/productivity goals
  • Project Management for special events
  • Maintain patient and office records within Database Management
  • Maintain lease and contract files as well as other files located within the property management office
5

Responsibilities For Front Office Assistant, Senior Resume

  • Attend all scheduled Property Management staff and company meetings.?
  • Promote and foster positive relationships with owners and tenants
  • Provide full administrative support, including answering main phone line, typing reports, filing and distribution of correspondence, and processing invoices and payments
  • Meet and greet guests; offer refreshments
  • Greets all patients and visitors with a smile in a prompt, courteous, and helpful manner
  • Patient Registration Paperwork – New Patients: Ensures all patient paperwork is completed either prior to or upon patient check-in and prior to patient being seen by provider. Ensures all paperwork is scanned and/or uploaded into patient account/electronic health record (EHR) in a digital format
6

Responsibilities For Experienced Medical Front Office Assistant Resume

  • Answer telephone in a prompt and friendly manner
  • Takes initiative to handle the variety of walk-in questions or needs as appropriate
  • Data entry of material transfers, purchase orders, and preconstruction data
  • HR reception for Fargo new hire applicants (Handles employment application process)
  • Administrative operations and ad hoc support to the Human Resources team
  • Assist with weekly payroll and A/P
  • Provide administrative support to the Executive Assistants, which includes assisting with travel arrangements for visitors and employees and well as preparing expense reports
  • Manage Homecare program and communicate with all owners to schedule requested tasks with follow up once completed
  • Clerical/secretarial experience preferably in a healthcare environment. Excellent communication skills. Ability to follow detailed instructions. Basic computer skills
7

Responsibilities For Ai-front Office Assistant Resume

  • Ensure all staff is properly trained in service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions
  • Ensure guests receive prompt, professional service and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution
  • Establish and maintain procedures for securing, tagging, and storing guest luggage in an orderly manner. Establish and implement luggage-handling procedures for tour arrivals and departures
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
  • Throughout shift conduct routine inspections of the front office (including guest entrance and bell staff areas) and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies
8

Responsibilities For Medical Assistant / Front Office Assistant Resume

  • Oversee office to maintain a professional and inviting workplace
  • General filing and document maintenance
  • Answer all incoming calls and route to appropriate staff member
  • Monitor incoming emails and answer or forward as required
  • Perform a variety of office activities with routine administrative detail
9

Responsibilities For Front Office Assistant Iii Hmts Aliso Creek Pediatric Resume

  • Handle all paperwork that comes through the office
  • Run errands, and perform other miscellaneous tasks
  • Plan, coordinate, supervise, monitor, and evaluate all daily operations of assigned front desk functions
  • Evaluate and monitor procedural processes on a daily basis to ensure best practices within our operation
  • Facilitate effective and regular communication with other departments or company personnel (housekeeping, reservations, maintenance, HR, etc.) to ensure proper procedures are being followed, to exchange information, resolve problems, etc
  • Provide follow up for all guest complaints
  • Ensure that proper safety and security procedures are followed by all staff
10

Responsibilities For Front Office Assistant Iii Hmts Hb Rheumatology Resume

  • Provide guidance to the various Front Office teams to promote empowerment, growth, and employee retention
  • Revise procedural processes and think creatively to improve operations on a regular basis
  • Write and interpret routine reports and provide critical feedback as required
  • Provides back up to all front office positions; check in, check out, and medical records
  • Provides data and assistance Account Representative
  • Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible
  • Provides new patient packets to clients in advance if needed
  • Updates computer programs Systoc and Cerner in regards to patient information and insurance information
  • Assesses patient has completed paperwork in full and assists if needed

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