Field Technical Support Resume Sample

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19 votes
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Kellen Zieme
4641 Wisoky Plain,  Chicago, IL
+1 (555) 153 6159

Work Experience


Field Technical Support Specialist
12/2017 - PRESENT
Houston, TX
  • Conduct Quality Audits of REMAN Transmissions
  • Conduct Quality checks on clutch assembly’s as per Standard operating procedures
  • Conduct Training to the dealer network and fleet owners
  • Diagnose service parts, failures and training of employees on corrective action
  • Participate in trade shows and displays as required and assist in the marketing of Eaton products
  • Provide training to staff on warranty and technical matters
  • Provide support to Workshop Supervisor with technical inspections as required
  • Investigates and compiles report on failed components and carry out warranty adjudication for Eaton Truck components both locally and abroad
  • Assist with Demonstrations and sales calls
Field Technical Support
03/2014 - 08/2017
Houston, TX
  • Help customers adapt methodology for our instrumentation
  • Assist the Product Managers in achieving customer satisfaction
  • Manage and maintain the regional demonstration inventory
  • Assist and consult on regional and customer training
  • Assist the Regional Manager as necessary
  • Basic knowledge of company products and services offerings
  • Preferably some years’ experience in the HVAC field, or heating and sanitary business
Field Technical Support Engineer
12/2007 - 01/2014
Houston, TX
  • Preferable min 2 years’ experience in technical support or 3-4 years general business experience
  • Collaborate with Masimo Corporation’s Tech Support Team to produce Technical Bulletins for Masimo products
  • Recognized as customer’s focal point for service/support related issues
  • Prepare service agreements and upload information into the systems for existing and new customers for different
  • Review and approve all service agreements and special negociations
  • Customer Support and Service
  • Supervising a team of technicians
  • Respond to service, product, technical, and Customer- relations questions

Education


Drew University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Project management, analysis, communication, scheduling, controlling, and presentation skills
  • Experience profile: in design and/or design methodology using CMOS based technologies. Within the team we can accommodate people with 5-10 years of experience
  • Desktop computer support experience in a small to midsize environment (10-100 computers) or equivalent combination of relevant experience
  • Effective written and verbal communication skills, ability to converse appropriately with all levels of the organization
  • Experience of IT technical support experience
  • Troubleshooting experience on PC’s and MAC environments
  • At least two years’ experience in digital printing equipment or in the digital printing industry

How to write Field Technical Support Resume

Field Technical Support role is responsible for customer, english, software, travel, digital, design, printing, auditing, recruiting, mac.
To write great resume for field technical support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Field Technical Support Resume

The section contact information is important in your field technical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Field Technical Support Resume

The section work experience is an essential part of your field technical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field technical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field technical support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Field Technical Support resume experience can include:

  • Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels
  • Experience chromatography, preferably providing technical support/troubleshooting of scientific instrumentation (UPLC, Mass Spec, LC/MS)
  • Manage complex projects involving cross functional teams, to thrive in a multi-tasking environment and to set priorities
  • Customer facing and/or supporting experience
  • Experience troubleshooting industrial controls – Ethernet IP, PLCs, robot programming, etc
  • Experience within a client facing role

Education on a Field Technical Support Resume

Make sure to make education a priority on your field technical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field technical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Field Technical Support Resume

When listing skills on your field technical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical field technical support skills:

  • Good teamwork and interpersonal skills, with an ability to work with people at all levels and across organisation boundaries
  • A strong mechanical aptitude, including experience maintaining and troubleshooting mechanical and electrical equipment
  • Proven experience in leading a team of engineers
  • Up to 25% travel mostly within a local area - Experience of working in teams of a diverse background with regards to culture, language and work experience
  • Three years of related experience in computer customer support industry with proven managerial abilities desired
  • Understanding of the GMAW welding process and equipment – weld engineering or automotive production experience is an asset

List of Typical Experience For a Field Technical Support Resume

1

Experience For Field Technical Support Specialist Resume

  • Plan, direct, and monitor operational/tactical activities of team
  • Meet business and operation targets
  • Recruit and support development of direct staff members
  • Establish relationship with customers and other functional managers
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
2

Experience For Field Technical Support Rep Resume

  • Help district meet or exceed its sales targets
  • Build technical competency on Waters solution and to be perceived by colleagues and customers as a resource
  • Provide software service, post- sales or service delivery support and tackle applications problems for remote or local accounts, on standard and specialized systems
  • Assisting the sales team with pre-sales activity such as proposal preparation, product demonstrations and presentations, product installations and pilot projects for proof of concept
  • Experience in development and operation of both CICS/IMS and batch concepts
  • Marketing support for customer seminars, and user meetings
  • Contribute to trial quality delivery according to objectives (methodology, site selection, planting, maintenance, data capture and transfer)
3

Experience For Senior Field Technical Support Specialist Resume

  • Run trials (Field, Greenhouse, Labs) across various crops or indications
  • Work closely with growing European Customers to understand and support their technical needs on Logic and MS/RF and other Speciality technologies ranging from 0.25um to 10nm
  • Interface with our Business Development, Fab, Design & Customer Support teams in Taiwan to define and support current and new platform solutions for Logic, MS/RF and/or HV processes
  • Work with our Account Management team to engage and support projects Worldwide
  • Support the customer with their Design Ecosystems needs through provision and support of Libraries, IPs, PDKs and customization and consultation services
  • Troubleshoot, provide and project manage technical solutions to customers to enable their planned tape-outs to occur on time and to achieve first time silicon success
  • Promote TSMC’s technical solutions and services
4

Experience For Field Technical Support Engineer Resume

  • Travel to customers’ site in Europe, US, Asia, and to our HQ in Taiwan
  • Knowledge of Solarwinds for network devices
  • Communicate clearly with technical and non-technical staff
  • Build strategic partnership & partners' capability to ensure HP's requirements are accomplished with strong execution capability. Provide consultancy to service partners in operation and management areas
  • Audit service partners to ensure service centers' management and operation is compliant with HP's standards, assure and control partner delivery quality
  • Support territory sales colleagues and resellers to solve service related issues/escalations on the spot
  • SPOS service business development in the territory
  • Technical Documentation Writer
  • Qualified on BS5839

List of Typical Skills For a Field Technical Support Resume

1

Skills For Field Technical Support Specialist Resume

  • A good understanding of Logic, MS/RF, HV or eFlash technology and the use of EDA tools & PDKs
  • Experience supporting VMware VDI (Virtual Desktop Infrastructure)
  • Perform while under high-pressure situations and prioritize through multiple competing deadlines
  • Network Architecture, Design and Engineering experience for switches, routers and firewalls
  • Proficient Field Technical Support skill set
  • Good knowledge of English language spoken and written
2

Skills For Field Technical Support Rep Resume

  • Are a professional with experience and technical knowledge (SAP, Enterprise OSs)
  • Good teamwork with peers and HP personnel
  • Overall related experience in science, laboratory, etc
  • Hands-on analytical instrument experience with Liquid Chromatography (LC, Triple Quad (LC/QQQ) is required
  • Related Workshop supervisory experience
  • Experience in service and repair of machinery
  • Working knowledge of SCCM, WSUS, iOS, Service Now ticketing system, asset management and imaging processes
  • Support to business activities related or involving service as Portfolio, Training, CSSP, RMA, Elite, among other programs and tasks
3

Skills For Senior Field Technical Support Specialist Resume

  • Familiar with networking and all supported operating system platforms (i.e. HPUX, NT, Linux, etc.)
  • Familiarity with using and supporting Digital Libraries, IPs and design tools
  • Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support
  • Basic networking, O/S, and technical problem solving knowledge
  • Maintain high level customer satisfaction by clarifying Customer needs and meeting their needs
  • Handle Customer-relation problems promptly and appropriately, bring up and resolve issues according to established procedures
  • Have an understanding, at a detailed level, of all architectural dependencies of technologies in IT environtments
  • Are able to display a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns
4

Skills For Field Technical Support Engineer Resume

  • Be willing to travel around frequently
  • Engage with territory sales team to support business growth through dynamic service coverage & capability planning and implementation
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Provide coaching and leadership to assigned field technicians
  • Utilize monitoring procedures/tools to identify problem prevention opportunities
  • Desktop PC, Install/Support, Expert
5

Skills For Field Technical Support, Nspp Veg Resume

  • Desktop PC / Laptop, Install/Support, Expert
  • A+ certificationSearch Jobs US
  • Supervise on daily basis Channel Partners Service activities related to: Technical Support and Training to end-users, parts management, cases management and all service related activities
  • Interact with end-users as HP Indigo Service representative
  • Supervise local HP Indigo Customer Engineers on all support activities to Channel Partners and End-Users
6

Skills For Manager, Field Technical Support Resume

  • Teamwork with local HP Indigo teams (Sales, Supplies) and all Regional and GBU teams too
  • Provide full report of all tasks and activities assigned to Local and Regional Managers
  • Thorough knowledge of organization and policies
  • Thorough knowledge of administrative or technical practices
  • Knowledge of assigned HP hardware system platforms
  • Knowledge of high availability system environments
  • Knowledge of Z/OS, DB2, Websphere MQ
  • Build relationships with customers and negotiate when appropriate
  • Are able to complete solution implementation independently, as well as manage a team of consultants in the completion of one or more solution requirements
7

Skills For Dir, Field Technical Support Resume

  • Knowledge of portfolio of services
  • Basic knowledge of change management process and tools available
  • Schedule and participate in on-site account support meetings both internal and external
  • Proficient with computers (Hardware and Software)
  • Written and oral fluency in English is essential
  • Oral fluency in a second European Language or Mandarin would be a benefit
  • Other analytical instrumentation Gas Chromatography (GC), and Gas Chromatography Mass Spectrometry (GCMS), Liquid Chromatography Mass Spectrometry Triple Quad (LC/QQQ)
8

Skills For Field Technical Support Rep / Desktop Support Resume

  • Three year National Diploma in Mechanical/Electrical in the auto-industry
  • MFG-Pro and RoadRanger tools to assist internal and external customers or related ERP system knowledge
  • Extensive travel required throughout the African continent
  • Cisco Certified Design Professional CCDP or similar
  • BS in Agriculture in related field
  • More than 3 years of working experience in product service operation or management area, sound knowledge about operation details with strong business understanding
  • Ownership and leadership, open and positive attitude
9

Skills For Field / Technical Support Specialist Resume

  • The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call
  • Strong English language communication skills both written and verbal
  • Experience in a training / press/ pre press production environment
  • Strong troubleshooting skills – demonstrated ability to separate and evaluate individual systems (pneumatic, mechanical and electrical) to determine root cause/failure mode(s)
  • Superb communication skills, problem analysis, and presentation skills
10

Skills For GSS Field Technical Support Resume

  • Excellent interpersonal, written and oral communication skills are essential to this role
  • This time as a Network Administrator or Support Engineer for a large networked environment with an in-depth understanding of network protocols such as TCP/IP, IPSEC, OSPF, VRRP, Spanning tree, CLI commands and the ability to be the final point of escalation and problem solving
  • Past experience working with a State/Local government environment
  • Knowledge of Cisco Wireless Networking
  • Work in the team to build industry leading service standards and processes, fulfill service quality improvement projects accordingly
  • In leadership or project management

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