Technical Support Representative Resume Sample

5.0
13 votes
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Selina Goodwin
6886 Cummings Radial,  Boston, MA
+1 (555) 543 2330

Work Experience


Technical Support Representative
12/2016 - PRESENT
Detroit, MI
  • Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software
  • Identifies technical issues through problem duplication and manipulation of customer data to provide details to the OfficeMate development team for product correction and improvement
  • Documents and/or logs all calls, records all activity and communications regarding incidents and problems. Maintains all defined service standards
  • Months of experience in a financial institution, technical support or related field
  • Provides customers with over-the-phone support for operational, technical and repair parts information for all company produced or OEM equipment
  • Provides symptom recognition and interpretation of customers’ product symptoms for service repair documentation
  • Sets up loaner units or rentals for customer use during repairs
  • Provides biomedical technicians and company sales representatives with equipment set-up, installation, and troubleshooting assistance as needed
Field Technical Support Representative
01/2012 - 10/2016
Dallas, TX
  • Assists other technicians with customer problems as needed or requested
  • Basic working knowledge of terminal related equipment (Hubs, Routers, switches, servers and various networking components)
  • Provide technical support of all Charter HSO related products and services including Digital Phone
  • Understand and inform customers of all Charter Communications consumer products and services
  • Dispatch Representative: Obtain and log customer’s complaint and serial number of affected instrument, and verify customer’s address
  • Parts Representative: Respond to caller’s request for parts and supplies
  • Proficiency in data entry skills
  • Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures
Entry Level Field Technical Support Representative Hardware Break Fix
11/2007 - 07/2011
Detroit, MI
  • Knowledge of Windows and Mac operating systems, DNS, Web Hosting and E-Mail applications
  • CTIA (A+, i-Net+, Network+), Microsoft and Cisco certifications desired but not essential
  • Internet Telephony is helpful
  • Excellent communication skills and the ability to effectively troubleshoot technical issues over the phone
  • ACHDS (Apple Certified Helpdesk Specialist)
  • Post-sales technical support for Schneider Electric’s core product line and product selection services
  • Understanding of system availability concepts and Schneider Electric’s solutions for providing uptime
  • Receives, tracks, responds and resolves OfficeMate Customer Care calls

Education


Marymount California University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Strong understanding of technical IT support knowledge, as well as basic project management skills and communication and analytical problem-solving skills
  • Effective listening skills, strong interpersonal and phone skills
  • Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills
  • Strong technical abilities with prior troubleshooting experience in hardware, software, and computer networking; TCP/IP & Wireless networking experience
  • + Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
  • Analytical, problem solving skills and decision-making skills
  • Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills

How to write Technical Support Representative Resume

Technical Support Representative role is responsible for customer, technical, interpersonal, troubleshooting, basic, english, organizational, computer, analytical, training.
To write great resume for technical support representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technical Support Representative Resume

The section contact information is important in your technical support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technical Support Representative Resume

The section work experience is an essential part of your technical support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Technical Support Representative resume experience can include:

  • Verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills·
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Excellent customer service skills, as demonstrated by superior call & email monitoring ratings
  • Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen
  • Utilizes soft skills and troubleshooting skills to resolve employees’ issues and questions,
  • + Strong problem solving and analytical skills with high attention to detail, and excellent time management

Education on a Technical Support Representative Resume

Make sure to make education a priority on your technical support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Support Representative Resume

When listing skills on your technical support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical technical support representative skills:

  • Strong Resolver and Ownership skills with good interpersonal skills
  • Basic computer skills required, including MS Windows, MS Word, MS Excel. Good organizational and administrative skills
  • Good organisation skills and proven ability to plan and prioritise to achieve on-time delivery
  • Proven troubleshooting abilities and strong PC skills; Internet Explorer; MS Office applications; MS Server including IIS and basic networking
  • Communication -- Demonstrates strong verbal, written, and listening skills
  • Experience using strong negotiation skills

List of Typical Experience For a Technical Support Representative Resume

1

Experience For Client Technical Support Representative Resume

  • Display a broad and extensive technical skillset, including HW, SW & AV skills
  • Strong interpersonal skills, active listening, and probing questioning
  • Strong communication skills, including verbal and written communication in a problem solving context
  • Prior experience in one or more of the following: Mobile App/Phone support, Network troubleshooting, HVAC Technician experience
  • Proper phone etiquette and effective listening skills
2

Experience For Field Technical Support Representative Resume

  • Effective listening skills reliable and flexible
  • Excellent oral and written and customer facing communication skills
  • Solid problem solving skills with proficient attention to detail
  • Strong work ethic and interpersonal skills are a necessary for all customer engagements
  • Demonstrate interpersonal skills and is able to provide empathy for customer’s situation
  • Communication Skills: Building Rapport, Active Listening, Creating a Personal Connection, Calming Phrases, What Not to Say, Tone and Body Language
  • Possess troubleshooting and problem solving skills
  • A strong understanding of plumbing products and hands-on experience is required
3

Experience For Indigo Field Technical Support Representative Resume

  • Basic coding skills in an programming language such as C#, Java and Python
  • Problem solving/analytical ability and trouble-shooting skills
  • Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases
  • Hands-on experience that demonstrate knowledge of networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)
  • Basic computer skills required, including MS Windows, MS Word, MS Excel
  • Experience in customer service with a proven track record of success in a customer facing inbound technical support role
4

Experience For Entry Level Field Technical Support Representative Hardware Break Fix Resume

  • Experience running Powershell Scripts and good customer service
  • Effectively communicating with customers, both verbal and written
  • Develop and monitor testing scenarios and methodologies to demonstrate LIS system effectiveness
  • Effectively troubleshoot customer related technical issues including Television,
  • Financial industry experience or IBM/Cognos experience required
5

Experience For Technical Support Representative, Call Center Resume

  • Proven experience in networking trouble shooting to include Dante™- switches, routers, &wireless etc
  • Effectively communicates both verbal and written
  • Proven ability to prioritize and multi-task in a fast-paced, dynamic environment
  • Communicate effectively to customers via telephone, email and fax
  • Effectively communicate very technical issues to those less technically inclined
  • Effectively and accurately document all customer interactions in CRM system
  • + Good understanding of market data or experience in a similar field, working with larger quantities of data
  • Provide quick response and utilize problem solving skills to resolve issues/needs via telephone, email and desk-side support
6

Experience For Print Field Technical Support Representative Resume

  • Prior experience supporting mobile devices with Windows, Android, and iPhone OS's
  • Has the functional/technical knowledge and skills to do the job at a high level of accomplishment
  • Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction until
  • Scheduling flexibility. Experience performing job requirements with little to no supervision
  • Having previous work experience in technical support
  • Participating in team meetings to help improve customer experience, identify growth opportunities, and advocate for impactful changes
7

Experience For Global Technical Support Representative Resume

  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Working knowledge experience in file backup and restoration procedures using different backup software’s. (VERITAS Backup exec, Data Protector.)
  • Experience using ITSM Ticketing systems (Remedy, ServiceNow, JIRA) and application monitoring tools
  • Experience developing or supporting sites using an API
  • Experience in building working network and interacting with technical teams
8

Experience For Digital Imaging Technical Support Representative Resume

  • Experience analyzing, providing solutions and resolving customer inquiries
  • Experience in administering/supporting Atlassian tools (Jira, Confluence, Greenhopper), Enterprise Architect, Quality Center and Subversion
  • Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues
  • Excellent of MS Office (Excel, Word, PPT, Visio) Advanced Excel and Reporting tools, understand VB coding for macros, Basics SQL DB
  • Experience creating training documentation
  • Problem Solving and critical thinking skill
  • Experience providing testing support to technology teams
  • Good command of English (written, reading and speaking)
  • Experience in providing technical troubleshooting software support
9

Experience For Global Technical Support Representative Sao Paulo Resume

  • Experience in providing hands on technical troubleshooting support
  • Experience working in a call center handling customers via over the phone
  • Experience with Asset-Based Lending (ABL) or Factoring software
  • Experience working with or supporting Jack Henry products
  • Knowledge of or experience with secure file transfer protocols (FTPS, HTTPS, SFTP), basic networking, and troubleshooting
10

Experience For Volume Services Business Technical Support Representative Resume

  • Strong networking knowledge, such as FTP, Telnet, IP Addressing, Bomgar and TCP/IP
  • The Customer Experience: Improving Customer Touch Points, Managing Expectations & Perceptions
  • Experience troubleshooting networking or software related issues
  • Be an outstanding team player, as well as effective working independently
  • Experience using or supporting Microsoft Windows XP, Microsoft Office 2000/2003, hardware, local network printers and Symantec Antivirus
  • Experience troubleshooting in a Microsoft environment is required; preferably including
  • Experience using remote desktop troubleshooting software

List of Typical Skills For a Technical Support Representative Resume

1

Skills For Client Technical Support Representative Resume

  • Good troubleshooting abilities and strong PC skills; MS Office applications
  • Utilizes soft skills and troubleshooting skills to resolve employees issues and questions,
  • Excellent personal and team organizational skills with good attention to detail
  • Basic troubleshooting skills. Basic analytical and communications skills
  • Solid organizational and time management skills with good attention to detail
2

Skills For Field Technical Support Representative Resume

  • Operate effectively performing multiple tasks, quickly and easily moving among the tasks, while maintaining productivity and quality standards
  • Excellent oral and writing skills to be able to create training materials for internal and external stakeholders
  • Strong verbal, writing, and troubleshooting skills
  • Comfortable using Linux command-line tools and programs (this is a requirement) Strong networking skills
  • Uses effective listening skills to develop understanding of employees questions or issues,
  • Strong analytical, critical thinking, research and problem solving skills
3

Skills For Indigo Field Technical Support Representative Resume

  • Excellent problem solving, communication, and customer service skills
  • Able to utilize various databases consecutively with good typing skills
  • Effective communication skills and the ability to thrive on solving problems
  • Experience using analytical skills
  • Strong grammar and typing skills
4

Skills For Entry Level Field Technical Support Representative Hardware Break Fix Resume

  • Strong Customer relationship building skills Ability to manage complex Customer problems
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations
  • Excellent customer service and troubleshooting skills, with the ability to translate technical concepts into non-technical terms
  • Excellent customer service skills, patience, diplomacy, empathy and respect
  • Very strong Customer Relations/Service skills
  • Strong communication skills both verbal
  • Excellent verbal and written communication skills in English, with additional fluency in Portuguese
  • Installation or technical support experience with Stryker Communications or 3-4 years industry experience with call center or field service experience
  • Strong verbal, written, and interpersonal communication skills in English
5

Skills For Technical Support Representative, Call Center Resume

  • Strong oral and written communication skills in French and English with the ability to interact at all levels
  • Good time management and organizational skills with the ability to multi-task
  • Provide excellent customer service and analyze problems effectively at all times
  • Effectively interact with customers of all technical skill levels to define, research, and resolve issues quickly and accurately via phone and online channels
  • Strong written and oral communications skills with the ability to handle tickets, e-mail messages, and phone calls
  • Excellent soft skills (ability to interact positively with clients)
6

Skills For Print Field Technical Support Representative Resume

  • Have strong software analysis, problem isolation & resolution, and customer service skills
  • Strong Reporting and Analytical skills and Knowledge on Service Desk KPIs and Metrics
  • Produce Global and Internal Dashboards, forecast with trending analysis is mandatory with strong presentation skills
  • Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
  • Previous medical device servicing experience or prior experience as a biomedical engineer with an ultrasound background
7

Skills For Global Technical Support Representative Resume

  • Excellent communication skills (verbal and written communication)
  • Be fluent in English and to have good communication skills
  • Good organization and work skills
  • Working knowledge and prior experience with Customer Service or CRM Applications
  • Manage workflow and competing demands by planning, prioritizing and accomplishing effective time management
8

Skills For Digital Imaging Technical Support Representative Resume

  • Skills evaluation: Math 90%, Spelling 80%, Excel 70% and Typing 40 WPM
  • Possess troubleshooting and problem solving skills
  • Experience as an outstanding team player, and ability to be effective working independently
  • Logical thinker with proactive troubleshooting and critical problem solving skills
  • Apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
  • Experience with backup & recovery platforms Experience with planning or executing system and site recoveries
  • Experience troubleshooting backup storage hardware and a good understanding of relational databases are required
  • Problem solving skills consistent with a Technical Support role
9

Skills For Global Technical Support Representative Sao Paulo Resume

  • Valid driver’s license, proof of insurance and good driving record
  • Engineering experience; 3+ years of experience in Technical / Functional Support role
  • Superior interpersonal skills in dealing with customers at the highest levels of the Church
  • Strong knowledge of Internet browser (e.g. Chrome, IE, Firefox) troubleshooting experience
  • Strong IOS and android troubleshooting experience
  • Strong hands-on experience and knowledge of Windows 7, 8.1 and 10 operating systems
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
  • Work well with people from different disciplines with varying degrees of technical experience · Excellent team player
10

Skills For Volume Services Business Technical Support Representative Resume

  • Prior experience in a Customer Service environment
  • Descriptive oral and written communication skills
  • Effectively present information and respond to questions from customers, groups, or public events
  • Effectively transition between proactive and reactive customer or prospect interactions
  • Prior product support experience
  • The ability to engage with customers effectively
  • Prior experience with JHA products or payment application
  • Basic conversational English skills

List of Typical Responsibilities For a Technical Support Representative Resume

1

Responsibilities For Client Technical Support Representative Resume

  • + Excellent written and oral communication, with excellent interpersonal skills
  • Utilize various databases consecutively with good typing skills
  • Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction
  • Be able to troubleshoot sectional door installation issues and communicate effectively to the installing party corrections to ensure our products quality
  • Experience working with Cloud providers (experience with AWS CLI, AWS Cloudformation and Azure Service Fabric is beneficial)
2

Responsibilities For Field Technical Support Representative Resume

  • + Sound client service skills with a proactive approach, and take ownership of issues as they arise
  • Professional oral and written communications, interpersonal skills and problem solving abilities
  • Experience supporting end users and providing trouble-shooting solutions
  • Administration and support knowledge of Working knowledge experience in maintaining and configuring different Anti Virus software’s (Symantec and McAfee)
  • Good understanding of computers including Windows based programs, USB’s and Internet Explorer
  • Solid understanding of mobile platforms, OS platforms and networking essential
  • Experience and competency in installing/uninstalling software in a Windows environment
3

Responsibilities For Indigo Field Technical Support Representative Resume

  • Comfort and experience working in an external facing capacity
  • Experience working within the financial or banking industry
  • Attends ongoing training to achieve level of technical skill needed to solve more complex problems
  • Experience programming Bose or competitive conferencing and DSP products
  • One year of experience in the financial services/banking field interacting with clients
  • Experience supporting desktop operating systems
  • Monitor / cycle Service Management queue according to a first in first out priority, while adhering to defined impact and urgency classifications
  • Perform maintenance and repairs on HP Printers using diagnostics and technical experience
  • Experience in troubleshooting desktop PCs, laptops, Mac, and mobile device platform is required
4

Responsibilities For Entry Level Field Technical Support Representative Hardware Break Fix Resume

  • Basic TCP/IP knowledge and network troubleshooting experience is required
  • Strong understanding of Salesforce and CRM solutions
  • A good understanding of LAN’s and how the customers’ configuration can impact the Mitel Cloud environment
  • Solid knowledge of Computer Applications, Platforms, and Operating systems such as Explorer, Windows 2000, XP, Vista, Windows 7, and Macintosh
  • Experience dealing with Outlook
  • Experience with computer and telephone troubleshooting issues
  • Collaborate extensively with internal groups to resolve client issues, actively chipping in to the effectiveness of the team
  • Experience troubleshooting wireless connections
  • Understand and lead client expectations ensuring client priorities and high impact items are addressed in a timely manner
5

Responsibilities For Technical Support Representative, Call Center Resume

  • Experience working with application support
  • Excellent computer & networking knowledge
  • Experience working in a performance-based customer service entity
  • Have strong active listening
  • Exercise good judgment using processes & procedure to determine appropriate course of action for the customer
  • Database programming skill is an advantage
  • Provide a positive customer experience by showing professionalism to a wide range of customers
6

Responsibilities For Print Field Technical Support Representative Resume

  • Technical: requiring research or practical experience of product or application
  • Manage support cases through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations
  • One to two years experience providing technical support for broadband products (internet, voice, and/or video)
  • Previous experience in troubleshooting and analysis
  • Experience working in Customer Service or Support
  • Two years of commercial, marketing or agricultural product evaluation experience
  • Skilled in determining why and how what steps or procedures are required in any situation
  • Work experience in enterprise server / storage / networking field technical support
7

Responsibilities For Global Technical Support Representative Resume

  • Work experience in enterprise server / storage / networking field technical support
  • Strong mechanical aptitude, working with tools and various alignment apparatus
  • Autonomous, resourceful and committed to delivering excellent customer service with every interaction
  • Experience supporting applications in a Windows Server 2012/2016 environment
  • Experience working shifts where necessary
8

Responsibilities For Digital Imaging Technical Support Representative Resume

  • Good technical understanding in the area of Electricity, UPS, network communications and IT protocols
  • Hands on Experience Troubleshooting Office 365
  • Experience syncing user accounts to O365 through Active Directory
  • IBM 7.3/7.2/7.1 Operating system upgrade experience
  • Experience with troubleshooting external devices
  • A good understanding of and ability to troubleshoot different web browsers
  • Previous customer or supplier facing experience
  • Build strong working relationships across multiple departments and business units
9

Responsibilities For Global Technical Support Representative Sao Paulo Resume

  • Experience supporting Identity Access Management solutions
  • Experience supporting LDAP, SSO, SAML, or WS Federation
  • Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc
  • Experience supporting n-tier web applications
  • Experience working in a bank or credit union helpful
10

Responsibilities For Volume Services Business Technical Support Representative Resume

  • Quickly adapt to changing circumstances, direction and strategy<strong
  • Experience with banking software implementations
  • Demonstrated technical/mechanical aptitude for learning new technology
  • Strong Working knowledge of Server 2008, Active Directory and GPO’s
  • Strong interest in Cloud Computing, Mobility Services

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