Director Delivery Resume Sample

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Bailee Stokes
87683 Kenyon Center,  Houston, TX
+1 (555) 307 7370

Work Experience


Director, Product Delivery
09/2017 - PRESENT
Detroit, MI
  • Excellent communication skills (written, verbal and presentation) with demonstrated ability to interact with senior levels of management, EPMO and other PMOs
  • Very strong interpersonal and relationship building skills in order to be able to positively work with demands from multilevel stakeholders and influencing decisions
  • Strong negotiation skills in order to manage conflicting needs of multiple departments/divisions and stakeholders
  • Sets and utilizes KPI’s that drive competitive customer service and cost performance. Continually drives incremental value, not only for Distribution, but for all Supply Chain Partners
  • Completion of established management development or leadership program such as BB&T’s Leadership Development Program
  • Develop and maintain integrated roadmap across all product domains to realize 12-18 month priorities. Ensure product/domain specific roadmaps are in-sync to realize integrated ‘digital quilt’ on monthly/quarterly basis
  • Representing and advocating for Worldwide Sales’ programs and needs with GSM program office
  • Experience managing capital projects within a large Capital Improvement program and familiarity with relevant California Public Codes
Director of Claims Development & Delivery
07/2011 - 05/2017
Los Angeles, CA
  • Knowledge of contract management and alternative delivery methods for capital projects
  • Excellent interpersonal skills and a collaborative management style and commitment to get the job done
  • Effectively prioritize, effectively delegate responsibilities and execute tasks in a high-pressure environment is crucial
  • Excellent computer skills and proficient Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Regular and expeditious travel throughout Canada and occasionally overseas is required to meet client needs and timetables
  • Ensuring MGS program operations and clients are staffed appropriately maximizing revenue with efficient and minimal expenses
  • Working with finance partners in the US to ensure profitability
Director, Program Delivery
08/2007 - 02/2011
Chicago, IL
  • Act as an operations subject matter expert for client and sales presentation and managing to meet and exceed propositions
  • Researching trends and new ideas in the market place for recruiting delivery models
  • Assisting in deal closing and effective transition to implementation and maintain positive client relationship
  • Engaging in marketing activities through public-speaking as opportunities arise
  • Facilitate quarterly business reviews to ensure we are meeting and exceeding client SLAs
  • Communication Excellence - verbal/written
  • Builds High Performing Teams

Education


Maharishi University of Management
2002 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Experience working on analytically driven engagements, including 10+ years’ experience in leading large analytic teams
  • Experience building and cultivating large teams
  • Experience in working with global operational teams and the global delivery model
  • Effectively manage, track, recommend, assign, and govern the projects which includes allocation of project resourcing
  • Work with various IT and business partners ensuring strong relationships and effective expectation management
  • Financial services or highly regulated environment experience
  • Experience with scale of over 30,000 users

How to write Director Delivery Resume

Director Delivery role is responsible for leadership, business, organization, clients, interpersonal, planning, training, influence, articulate, wireless.
To write great resume for director delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director Delivery Resume

The section contact information is important in your director delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director Delivery Resume

The section work experience is an essential part of your director delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Director Delivery resume experience can include:

  • Ensures awareness of existing and emerging IT capabilities, presenting them effectively to the business partners
  • Lead representative of Enterprise Services to the business partners ensuring strong relationships and effective expectation management
  • Manage and resolve customer experience issues through prioritizing and expediting commercial processes for commitment fulfillment
  • Review weekly and monthly performance metrics/KPI’s to determine future needs and priorities
  • Extensive experience with success results in life cycle management, engineering, or manufacturing
  • Provide leadership, mentoring and training to the team

Education on a Director Delivery Resume

Make sure to make education a priority on your director delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director Delivery Resume

When listing skills on your director delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical director delivery skills:

  • Actively participates in the investment decision making process by ensuring provision of information concerning specific business opportunities where technology can enhance the value of the business
  • Strong conflict management and prioritization skills
  • Strong mentoring and team building skills, including facilitating group sessions
  • Demonstrated advanced oral, written, and organizational skills
  • Balance the intersecting priorities of Delivery Model streamlining, Revenue goals and establishing of foundational India skill-base/operations
  • Extensive experience and demonstrated consistent success in project management including managing delivery teams across multiple team/geographies

List of Typical Experience For a Director Delivery Resume

1

Experience For Director, Product Delivery Resume

  • Ensures commitments are met while providing high quality and cost effective systems that meet customer’s expectations
  • · Measure and achieve good customer satisfaction ratings through annual CSAT surveys covering key stakeholders/end users of the service
  • Significant experience within the retail industry
  • Proven ability to lead technical teams, both onshore and offshore
  • Ensuring MBS program operations and clients are staffed appropriately maximizing revenue with efficient and minimal expenses
  • Maintain relationships with OEM’s and technology providers to continually keep Sysco on cutting edge of technology advancements
  • Provide direct leadership to development team comprising of Business Analysts, Developers and Test Analysts
  • Owns the strategic direction of the payment solutions ensuring the strategy is clearly defined and agreed by all key stakeholders
2

Experience For Director of Claims Development & Delivery Resume

  • · Monitor annual contract deliverables ensuring that all contractual obligations are met in a timely manner
  • · Partner with global PFS Lead to identify opportunities to transition work from PFS to BPO supplier in support of Pearson’s Target Operating Model (TOM)
  • Interfaces with corporate engineering, Harmony Program Team, and regional Cox Business
  • Responsible for the delivery of Commercial Voice conversion solutions on time, on budget, to specifications meeting safety standards
  • Coordinates with Corporate Engineering to provide guidance for process and production control to manage costs
  • Create clear and measurable goals, while holding self and contingent teams accountable
3

Experience For Director, Data Delivery Resume

  • Provides ongoing oversight of technical and functional support related to implementation /project deliverables
  • Seen as someone who delivers results, leads by example by behaving as an ‘Owner’ (as opposed to an Employee)
  • Develop MSP operations strategies for delivering best-in-class MSP services for an Enterprise Account
  • Executive Presence; Inspire Confidence
  • Proactively lead PDG delivery of customer commitments for multiple concurrent Lead Partner engagements of product developments, including tracking completion of best-practice checklists, resolving issues, mitigating risk while monitoring financial performance of projects
4

Experience For Director, Program Delivery Resume

  • Lead and direct the Product Introduction Team (PIT) to plan and coordinate new product introduction across enterprise systems for product management, order management, engineering development and customer installation
  • Partner with sales, licensing and pre-sales engineering teams to ensure timely and commercially viable proposals to achieve quarterly and annual revenue objectives
  • Chair and drive the Contract Approval Team (CAT) in the deal analysis, resource priorities and executive decision support to maximize return on investment
  • Own the KPI dashboard for the product delivery function including defining measures, setting goals, reporting on progress and recommending initiatives to improve KPIs
  • Drive continuously improvement of product delivery through documenting the PDG commercial flows, communicating cross-functional responsibilities, and change management programs
  • Operate closely with sales, licensing, marketing and operations to identify improvements to enterprise systems and drive requirements through IT development and deployment projects
  • Responsible for managing all updates to the company’s Delivery Requirements and Technical Specs paperwork. Involves organizing and implementing all requested revisions and then effectively communicating those changes to not only multiple departments within HBO but also to the external producing teams
5

Experience For Associate Director IT, Commercial Delivery Resume

  • Lead a team of five Post Delivery Managers (located on both the east and west coasts) and one International Mastering Specialist with a focus on establishing and enforcing policies for content delivery of HBO’s original series, films and mini-series
  • Serve in advisory capacity to HBO’s Technical Specifications Council. Involves explaining in detail delivery workflows and procedures in order to aid the council in effectively updating and/or introducing new technical specs so that they are implemented as efficiently as possible in the field
  • Work with department Vice President and Director of Archives to continually refine the delivery process with an eye toward streamlining, properly implementing emerging technology and “future-proofing” the long-term viability of the company’s original programming assets
  • A focus on an operational orientation and with ability to set dynamic, compelling goals and aggressive schedules for improvement. Decisive in actions and able to develop a culture of operational excellence
  • Pro-actively identifies and plans mid and long term distribution needs; recommending optimum infrastructure/strategies; identifying appropriate in sourcing/outsourcing options. Responsible for the 3-year enterprise global distribution strategic plan
6

Experience For Director, Enterprise Program Delivery Resume

  • Responsible for managing 3PLs operations (consolidation/deconsolidation) and accountability related to cost, performance and AOP
  • The upgrading of the distribution supply chain processes
  • Project Governance (2nd line of defense for IT project risk)
  • Champion the IDT ‘monitor, challenge, resolve’ framework
  • Responsible for associates’ work climate and provides leadership for initiatives to make the unit a great place to work
  • Manage a portfolio of new device and offer launch projects, to include ideation and feasibility analysis, through lifecycle and into production and stabilization. Mitigate risks, and ‘triage’ to resolution when issues arise
  • ‘First Who then What’: take ownership of the people process by making sure we have the right person in the right place in all key positions. Involves significant effort devoted to build a team of great people leveraging existing and new talent
  • Builds external and internal relationships (SME’s, faculty, members)
7

Experience For Director, Application Delivery Resume

  • Facilitates analysts’ active participation in Design Studios, typically led by the UX/Design team
  • Scrum Masters who lead small, focused Scrum teams that are cross-functional within Clinical Assessment (UX, engineering, QA, BA, content SME’s, field research, creative services, and psychometrics). SM’s build sprint plans aligning to digital road map priorities
  • Ten to fifteen years of IT and business/industry work experience, with at least three years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
  • Provide thought leadership for key project across Worldwide Sales’ areas
  • In partnership with GSM, develop Worldwide Sales Delivery Plan for efficiently and effectively bringing IHG’s strategy to life, by fine tuning the plans based on interdependencies and resource requirements
8

Experience For Director Delivery Execution Resume

  • Develops, establishes, and administers project execution best practices, tools and SOP’s for execution management and reporting
  • Work closely with business technology to optimize and enhance Sysco’s current transportation technology platform
  • Service Delivery - Responsible for managing the successful service delivery for Cognizant’s Healthcare BPS client(s) that have end-to-end Payer Operations and have US-based scope. Provider data management, claims, and appeals, call center, and clinical services experience are ideal
  • Work with Product and Project Managers to understand vision, requirements, and timeline in order to allocate software development resources to meet the product’s technical needs
  • Responsible for overall technical solutions in support of the company’s financial organization with applications supporting growth internal and external customer base
  • Maintain an effective fourth level production support capability
9

Experience For Director, Operations & Service Delivery Resume

  • Develops and maintains a clear and achievable release plans for the payment solutions. Works with wider project teams to agree plans and timelines
  • Identifies key risks and where appropriate develops and executes appropriate mitigation strategies
  • Establish and maintain relationships with key stakeholders within technology and the business
  • Ensures accurate and timely external partner support functions for both POS Vendors and Corporate customers
  • Grasp of Configuration Management and Release Management practices
  • Post-secondary education with 15+ years’ experience and at least 10 years in corporate program management, management consulting, product management, or similar positions at a large company
10

Experience For Senior Director, Program Delivery Resume

  • Train, coach, and mentor Scrum Masters and people managers to be expert facilitators, servant leaders and to, in turn, transform their own teams
  • Facilitate complex events such as multi-team Release Planning. Train Scrum Masters on facilitation techniques to grow them to be able to facilitate complex events
  • Support the team’s efforts to identify, communicate, and resolve interdependencies, risks, and issues
  • Integrate the development of best practices, standards, procedures, and quality objectives
  • Develop comprehensive knowledge of WWT’s professional service capabilities and continuously work to identify relevant ways these capabilities can serve the customer
  • Participate in the development of regional and global IT strategies. Maintain awareness of business climate, any challenges and plans for the functional areas and identify opportunities to exploit technologies cost effectively to gain competitive advantage

List of Typical Skills For a Director Delivery Resume

1

Skills For Director, Product Delivery Resume

  • Strong leadership, facilitation, influencing, negotiation, mentoring and personnel management skills
  • Experience required in the field of information security with a demonstrated path of increasing scope and management responsibilities
  • Experience leading SAFe agile teams, or equivalent program and project management experience on large complex technical projects/programs
  • Analytical mindset with excellent problem-solving skill
  • Ensures that the assigned portfolio budgets are managed effectively
  • Manages business stakeholder expectations effectively
2

Skills For Director of Claims Development & Delivery Resume

  • Experience identifying, defining, and implementing technical design/coding standards
  • Demonstrates initiative in creating go-to-market product strategies, often partnering with Product Sales
  • Professional experience, 3+ years managing and leading employees and complex team efforts
  • Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
  • Assist with priority recommendations by facilitating Epic value and tradeoff discussions
  • Effective risk analysis and stakeholder facilitation to reach timely decisions
  • Ensures that appropriate and effective escalation processes are defined
  • · Monitor service performance and service quality and ensure SLAs are fit for purpose, reported correctly and are effective for current environment
  • Extensive experience in Digital Products
3

Skills For Director, Data Delivery Resume

  • Prioritizes and resolves issues
  • Oversee the monitoring, evaluation and reporting of programs’ effectiveness and overall impact
  • Facilitate value stream prioritization of epics
  • Managing, implementing, and delivering products that involve technology and business
  • Understanding of issues pertaining to emerging economies
4

Skills For Director, Program Delivery Resume

  • Designing product strategy and guiding product evolution
  • Understanding of e-Commerce/Internet technologies and full life cycle management
  • Facilitating complex problem solving and assessments across departments
  • Upgrading distribution (on individual or multiple sites) supply chain processes
  • Responsible for ongoing financial management and reporting
  • Significant computer usage including typing and/or eye strain
  • Collaborates on the annual and long range planning and budgeting process
  • Ensures that all product engineering projects are supported and tracked
  • Monitors progress of all portfolio delivery across the team and ensures timely and effective communication of status and assessment of risks/issues; ensures adherence with project objectives and compliance, security, and technology standards
5

Skills For Associate Director IT, Commercial Delivery Resume

  • Influencing outcomes within ambiguous settings
  • Advocating customer centricity across all teams
  • Accountable for driving strategic vision within scope of responsibility to help us build better/faster/smarter
  • Develop and maintain portfolio related reporting (e.g. dashboard, and key metrics, and plans) as deemed beneficial and of value
  • Collaborate with senior management in development of policy recommendations concerning standards and framework for process governance
  • Independently lead and manage projects to deliver Gateway solutions to key customers, including acquirers, merchants and other industry players
6

Skills For Director, Enterprise Program Delivery Resume

  • At ease in working with customers, partners, and suppliers at the executive level
  • Plans and develops short and long-term strategies based on benchmark data to support an enterprise Cox Business Voice and Messaging architecture
  • Responsible for leadership and setting overall performance goals and expectations of the Harmony TN & Transport Program
  • Manage communication plans, presentations and reporting for clients, internal teams and leadership on status of projects, initiatives, and activity
  • We believe in working with employees and physicians to improve the quality of care, patient safety and customer service and we measure all three continuously
  • We reinvest in our facilities helping our hospitals expand services, enhance technology and add new programs that fulfill their missions
  • Establish and communicate schedules for quarterly Epic planning
7

Skills For Director, Application Delivery Resume

  • Facilitate epic planning sessions
  • Assist with execution and epic completion tracking
  • Manage value stream investment and provide financial tracking to portfolio
  • Encourage and participate in continuous integration and communities of practice around SAFe, Agile, Lean and Engineering and Quality Practices
  • Facilitate discussion, decision making, and conflict resolution within the VS team and stakeholders
  • Oversee the development and deployment of routinized communications – including emails, webinar information sessions, and more - to program participants
8

Skills For Director Delivery Execution Resume

  • Establish a cadence and facilitate quarterly and epic planning sessions
  • Manage value stream progress and provide ongoing visibility to portfolio
  • Facilitate discussion, decision making, and conflict resolution within the value stream team and stakeholders
  • Encourage and participate in continuous integration and communities of practice around scaled agile and Lean Engineering and Quality Practices
  • Acts as primary point of escalation for programs and resolve issues as necessary
  • Lead IT organizations and related business functions through complex activities and solution implementations
  • Self-starter with ability to multitask – effectively manage simultaneous work requests across commercial, IT and other cross-functional organizations, in various geographies
9

Skills For Director, Operations & Service Delivery Resume

  • Initiate, persuade, motivate and influence project stakeholders and internal/external team members to desired and mutually-beneficial outcomes
  • Work and manage under straight- and dotted-line scenarios
  • Number of direct reports 3 FTEs
  • Number of FTEs 15 FTE’s and 40 contractors
  • Significant/ sedentary work (desk bound or seated)
  • The growth and the development of GDC Czech’s primary asset – its Consultants
  • Deliver presentations internally and externally on topics related to Portfolio Management, Portfolio Project Management (PPM) processes, forecasting, and planning to an executive audience
10

Skills For Senior Director, Program Delivery Resume

  • Understand Canadian P&C, US P&C and Wealth Management business strategies to translate current and emerging technology into business requirements focused on key business objectives
  • Lead, manage and execute a multi-year technology plan/program (including ATM and Self-Serve channels) for both Canadian P&C, US P&C and Wealth Management in alignment with overall group business strategies (planning cycle between 3 to 5 years but with flexibility to adapt to changing technology environment)
  • Define, implement and maintain a tactical plan and planning process to optimize performance (profitability, productivity, return on investment, market share), functionality and cost effectiveness, and deliver on the market strategic positioning from a channel perspective
  • Ensure the successful implementation of new branch performance program to achieve ROI on new branches (new branches, renovated, and relocated) within the required timeframes, and provide both exceptional customer and employee experiences
  • Ensure the successful execution of branch closures to meet business objectives within the required timeframes, and provide both exceptional customer and employee experiences
  • Manage the implementation and sustainment of initiatives in physical channels optimizing effectiveness to ensure success and maximize profitability/productivity
  • Manage multi-year physical channel technology investment plan/optimize projects within budget and associated NIX; including managing the process for adding new and relocating existing ATMs effectively and efficiently to ensure availability is optimized, identifying equipment and installation requirements and selecting vendors as appropriate
  • Establish Service Level Agreements (SLAs) with Technology & Operations and outside suppliers to support and service Channel Technology requirements. Monitor performance to ensure that vendor performance meets agreed thresholds and communicate approved SLA standards to Banking Groups
  • Leading the project initiation phase

List of Typical Responsibilities For a Director Delivery Resume

1

Responsibilities For Director, Product Delivery Resume

  • Contributes to discussions on implementation of IT strategy on a regional basis and implement objectives, as appropriate. Ensure staff have a consistent understanding and positive impression of business strategy for regional and global objectives
  • Collaborates with business and IT partners on the definition and prioritization of data solution projects. Develops and executes IT plan based on business strategies
  • · Ensure effective governance for service delivery with key stakeholders within Financial Control, Operations or elsewhere in the business covering services provided at suppliers 3 service centers in Bangalore India, Heredia Costa Rica and Dalian China
  • Proven experience managing large teams and building collaborative relationships with external and internal partners
  • Prior experience is supporting sales and service call centre solutions
  • Managerial, supervisory, and/or demonstrated leadership experience, including management of Scrum Masters(Required)
  • Project Management Skills specifically in Utilities
2

Responsibilities For Director of Claims Development & Delivery Resume

  • Business, Enterprise and Solution Architecture Skills specifically in Utilities
  • Proven track record of motivating teams, instilling accountability for value delivery
  • Experience communicating with senior and executive stakeholders concerning delivery status
  • Experience building and delivering on strategies
  • Experience in managing several projects simultaneously with varying customers, deadlines, and requirements
  • Envision and build models for the effective functioning of a world class devops organization
  • Masters in Statistics, Mathematics, Operational Research and Management or or equivalent experience
3

Responsibilities For Director, Data Delivery Resume

  • Experience in using Cloud Formation/CLI for AWS automation
  • Experience in automating blue/green and canary style deployment pipelines
  • Experience in devops automation for cloud-based enterprise systems, specifically AWS
  • Project management experience in the finance industry or insurance industry
  • Lawson system experience
  • Previous experience working with digital technologies
4

Responsibilities For Director, Program Delivery Resume

  • Strong executive delivery/presence
  • Program Governance experience
  • Experience in Delivery Leadership on Digital Transformation engagements
  • Contract and/or service level management experience desired
  • Understanding of LOB’s operational capabilities, strategies and ongoing innovations
5

Responsibilities For Associate Director IT, Commercial Delivery Resume

  • Understanding what drives both business and IT economic trends
  • Understanding of the Client Solutions business (products, operations, processes)
  • Heavy use and extending of existing PaaS in the cloud or 2 years of designing/building your own PaaS
  • Deliver projects and products using the appropriate agile or hybrid project management methodology, learning and iterating frequently
  • Oversee the selection, onboarding, and training of program participants
  • Balance between efficiency, streamlining functions and ensuring long term sustainability via strategic investments
  • Passion for moving companies forward through digital disruption
  • Identify and drive opportunities to improve automation within the organization; create automation around deployment, management, and monitoring of our services
  • Scrum background - in depth Agile understanding as well as Waterfall
6

Responsibilities For Director, Enterprise Program Delivery Resume

  • Results Accountability-Sets high standards of performance for self and others for delivering results
  • Achieve group revenue and production goals by supporting client acquisition and relationship expansion through the Division’s advisory teams
  • · Resolve service escalations quickly and ensure preventative measures in place to mitigate in future (e.g. KIR/PDR Process)
  • Ensures compliance with all federal, state and local commission and agency rules and regulations
  • Builds relationships with customers, contractors, vendors, and corporate legal department to negotiate contracts
  • Lead business development activities related to strategy, transformation, business improvement, including working with C- level clients, proposing services and closing opportunities in the telecommunications and technology sector
7

Responsibilities For Director, Application Delivery Resume

  • Manage and deliver work streams within large transformation programs at telecommunications and technology client sites from strategy through to supporting solution implementation
  • Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging best-in-class tools and methodologies and help to ensure timely execution of project deliverables
  • Manage client deliverables and expectations, including drafting client reports and presentations as well as liaising with management, including developing and building on those relationships throughout the engagement
  • Practical experience in undertaking business process re-engineering and productivity improvement projects front, middle and back-office across areas such as customer management, operations, service delivery, IT and supply chain for large telecommunications and technology companies
  • Oversee technical deliverables and communicates with leadership to evaluate performance, and assess needs, optimization and risk
  • Lead multiple projects and oversee various onshore and offshore development teams to ensure that specifications are met
  • Identify new technology solutions and work closely with internal business partners to forecast future needs and develop effective strategies to meet business objectives
8

Responsibilities For Director Delivery Execution Resume

  • Define, organize, and lead a team of client and external resources to implement complex new arrangements with combinations of development, testing, analysis and operational elements such that the client and ProKarma meet all program goals
  • Collaborate cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, customers and ProKarma’s program and financial goals
  • Use deep technical knowledge to identify, manage and troubleshoot potential issues and roadblocks
  • Develop, recommend, and/or implement strategic initiatives associated with improving practices; establish schedules, and collaborate with various stakeholders on content and processes
  • Translate broader business initiatives into clear team objectives and concrete goals, align appropriately with other groups for efficient, coordinated action
  • Set performance direction and monitor progress and deliverables. Provide structure, feedback and direction to team
  • Hands on knowledge of current technology standards and trends
9

Responsibilities For Director, Operations & Service Delivery Resume

  • Reporting to the VP of IP Product Management and working in close conjunction with Product Management leaders throughout Fiserv to manage, report, and provide continuous prioritization of the annual operating plan (AOP) and related product development hours
  • Experience in product management
  • Analyzes and validates market readiness and implement ability of Mastercard's key products and services
  • Develops qualitative and quantitative implementation benchmarks for all product areas supported to maximize staff effectiveness
  • Demonstrated expertise in project management methodology and at least one specialized area of Product Delivery
  • API developer experience and
  • Leads assigned product delivery projects to ensure contractual objectives and delivery on-time
10

Responsibilities For Senior Director, Program Delivery Resume

  • Develops delivery strategies that integrate multiple Mastercard products and services into a single, coordinated effort
  • Contributes to enhancements to the Product Delivery Best Practices methodology
  • Acts as central point of contact for Mastercard representatives
  • Manages project implementations team and ensures that the team follows and executes delivery methods for project success
  • Collaborates with business users, technologist, developers, and application support teams to provide direction on system analysis, design, development, testing and deployment
  • Participates as key stakeholder on all acquisition related implementation projects. Managing Day1 activities through implementation onto Ardent's related financial systems
  • Manage multiple implementations projects
  • Project Lead initiatives and communicates with business stakeholders on risk, issues and status

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