Delivery Consultant Resume Sample

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Reid Gaylord
238 Medhurst Cliff,  Boston, MA
+1 (555) 620 1755

Work Experience


Senior Delivery Consultant
12/2015 - PRESENT
Philadelphia, PA
  • B.S. or B.A. in related field, or equivalent training and experience required
  • Experience delivering/consulting for large custom and packaged software solutions
  • Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration)
  • Lead implementation projects. Define the overall planning of activities and track progresses through the applicable project governance
  • Managing business relationships with clients and potential clients in the public sector in Central region (Czech and Slovak)
  • Project planning and development, assessing and assuring proper resource allocation, defining work and project structure
  • Delivering projects on time and on budget, leading, managing and motivating project team during its execution
  • Lead regular project team meetings; program Testing & Piloting of Frontier
  • Manage delivery plans to ensure all deliverables and milestones are met. Resolve issues proactively within the project team where possible. Work with the project to document any issues and the resolution/outcome agreed upon by the team
Delivery Consultant
09/2008 - 06/2015
Houston, TX
  • Develop and execute test plan and test script execution and note changes in end user functionality
  • Review new defects, write steps to test, outline information for change requests and notify clients
  • Identify and escalate issues to solution and engagement leadership
  • Leverage internal and external resources to deliver problem identification and resolution
  • BS in Electrical Engineering or Computer Engineering or related field or equivalent experience
  • Working experience and strong RF network architecture skills, propagation simulation, and performance simulation. Direct experience with lab and field test equipment including spectrum analyzers, Wi-Fi survey tools, and Wi-Fi/Ethernet sniffers/analyzers
  • Escalate issues that cannot be resolved within the project team to the Manager in a timely manner. Where possible, provide a recommended solution or options as well
  • Proactively assess and manage project risk, both at project start and within the delivery. Escalate concerns to the Manager as required
  • Work directly with participating stores and Dealers, and act as their primary point of contact during the test/pilot. Facilitate regular update and check-in meetings or conference calls with them during the test period. Ensure any issues are followed up on quickly and communicated to the Manager
IT Solution Delivery Consultant Entry
10/2003 - 03/2008
Houston, TX
  • Escalate issues that cannot be resolved within the project team to the Manager, Program Testing & Piloting, in a timely manner. Where possible, provide a recommended solution or options as well
  • Proactively assess and manage project risk, both at project start and within the delivery. Escalate concerns to the Manager, Program Testing & Piloting as required
  • Lead the creation of the plan for national implementation, including scope, timelines, resource requirements, process design, and stakeholder analysis
  • Good knowledge of FICO - Treasury Management
  • O Expertise in SAP core treasury module (Money Market and Loans, Foreign Exchange , Interest Rate Swap, , Reporting and Risk Management
  • Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
  • Complete client-specific design, configuration and troubleshooting within appropriate tools
  • Complete full solution build with accountability for build quality score and follow up actions

Education


Argosy University - San Diego Campus
1998 - 2002
Bachelor's Degree in Business

Professional Skills


  • Strong problem solving & trouble shooting skills along with a can-do attitude that includes a strong work ethic with a high level of maturity & positivity
  • Demonstrated experience improving customer experience interfaces through various tools and techniques
  • Strong relationship/rapport building skills
  • Excellent presentation skills used in delivering solutions to executive level clients
  • Strong interpersonal, oral and written communication skills (English) as well as the local language
  • Programming/Scripting skills (e.g. Java, SQL, PowerShell)
  • Interpersonal skills for working with end-users, including the ability to communicate/ask questions on a level the end-user understands

How to write Delivery Consultant Resume

Delivery Consultant role is responsible for documentation, architecture, presentation, english, analytical, retail, finance, training, integration, gis.
To write great resume for delivery consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Delivery Consultant Resume

The section contact information is important in your delivery consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Delivery Consultant Resume

The section work experience is an essential part of your delivery consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Delivery Consultant resume experience can include:

  • Lead content build and delivery of program updates to various Dealer committees, including Store Support & Operations and DISG - either in-person or via conference calls/WebEx, with support from the Manager
  • Demonstrate strong written communication, presentation writing, project scoping and technical documentation skills
  • Demonstrate strong written communication, presentation writing, project scoping and user documentation skills
  • Demonstrated strong presentation skills where formal plans of action for identified issues are addressed to the customer/C-space customers
  • Strong SQL skills desirable
  • Time Management - Good organizational skills with the ability to deal with multiple issues under pressure

Education on a Delivery Consultant Resume

Make sure to make education a priority on your delivery consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Delivery Consultant Resume

When listing skills on your delivery consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical delivery consultant skills:

  • Demonstrates excellent organization and time management skills and attention to detail
  • Customer-facing skills – ability to develop and maintain strong working relationships with our clients
  • Possess strong analytical and testing skills
  • Working knowledge of database architecture and ability to effectively map data
  • Be responsive in a changing environment and work effectively in a team
  • Good team player, with excellent oral & written communcation

List of Typical Experience For a Delivery Consultant Resume

1

Experience For Senior Delivery Consultant Resume

  • Excellent verbal and written communication skills in Italian, English and another European language is highly desirable but not essential
  • Demonstrated continuous improvement, process documentation, and workflow skills
  • Effectively oversee initiative staff (direct reports, matrixed reports, contractors, and interns), delegating work to appropriate leads
  • Proven ability to multi-task and re-prioritize tasks based on established objectives, urgencies guided by prescribed rules, procedures and/or guidelines
  • System implementation or technical support experience; or equivalent relevant work experience
  • Experience with Cerner Millennium workflow, design and build experience
  • Make decisions that impact customer service levels with a sense of urgency; work effectively in a team & willingness to help others
2

Experience For Solution Delivery Consultant Resume

  • Demonstrable senior stakeholder engagement skills
  • Scripting and development experience in F5 iRules, Unix Shell, Perl, Python, C, C++, C#; Web Technologies: Java, JSP, PHP, .NET, Node.js
  • Provide experience handling multiple concurrent network and security projects
  • Commitment to achieving results through high personal motivation and strong sense of urgency
  • Sit at the intersection of the client and the project team with one eye on risk and quality and a solid understanding of Accenture offerings
  • Demonstrate a clear understanding of the products, processes, tools and implementation best practices
  • Experience in CC, UC, voice/video/data networking, telephony IPPBX management and voice applications
  • Escalating issues and risks when appropriate to the Delivery Manager, Customer Experience
3

Experience For IT Solution Delivery Consultant Resume

  • Operate independently to provide quality work to an engagement
  • Set and manage customer expectations; adapt and prioritize needs and requests
  • Demonstrate an ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication
  • Store experience an asset
  • Previous experience in a project role is an asset
4

Experience For Senior ASM Delivery Consultant Resume

  • Experience with Microsoft Project and Visio an asset
  • Set and manage customer expectations;adapt and prioritize needs and requests
  • Experience with Agfa PACS
  • Radiology experience in a Hospital
  • Experience with Cerner Millennium Discern Analytics II, Discern Rules or Discern Explorer/CCL
5

Experience For IT Solution Delivery Consultant Entry Resume

  • Experience with sFTP and other file transfer protocols
  • Healthcare IT experience in a Hospital
  • Cerner Revenue Cycle experience
  • System implementation work experience
  • Systems management or implementation work experience
  • International business experience supported by industry experts from whole over the world
6

Experience For Lending Transformation Delivery Consultant Resume

  • Surginet or Anesthesia experience (optional)
  • Healthcare IT experience
  • System implementation work experience, At least 1 year
  • At least one year of application management or Healthcare IT implementation work experience
  • Application implementation or support work experience with Cerner PowerChart, ambulatory, inpatient, and laboratory venues
  • Cerner core and build experience
  • Work experience in a hospital
7

Experience For Iaas Delivery Consultant Resume

  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives and service levels
  • Consultative recruitment experience gained ideally in the tech sector
  • Either agency, research or recruitment account management experience
  • Demonstrable experience in legacy CC and telephony solutions
  • Playing a key role in the shaping and selling of opportunities
  • Capturing detailed call/contact centre requirements
  • Working with systems engineers to set-up and configure the UCCE environments to meet the agreed customer requirements
  • Working knowledge of SQL, JavaScript, HTML, CSS, nodeJS is desired
8

Experience For Digital Sales Delivery Consultant Resume

  • Working closely with regional and unit business stakeholders to drive the success of the Mott MacDonald GoDigital Strategy in Middle East and South Asia
  • Working closely with local and global operational IT teams to ensure coordination of resource in for project needs
  • Identifying internal and external technical partnerships to provide capacity and capability to Middle East and South Asia projects
  • Interfacing with internal and external parties on the development of digital delivery in the industry
  • Understanding external customer requirements for digital delivery
  • Ensuring global standards for digital delivery are relevant and applied to all projects
  • Serving as technical liaison to Business Unit on complex customer issues across the market
  • Expanding product knowledge, technical knowledge and industry standards amongst the TSE team
  • Providing input to the manager in support of initiatives to drive revenue within respective business
9

Experience For Application Delivery Consultant Resume

  • Configuring or running OSPF, BGP, static and dynamic routing with firewall technology for any organization
  • Maintain consistent current knowledge base of the training being delivered to clinic staff and providers by the Learning and Adoption team
  • The Advocate is responsible for guiding and assisting the client with logging issues and/or change requests via help desk or service
  • Keep the Technology business moving by building and leading high performance teams
  • Performs installation verification testing, writing test plans, testing new installations and system integration
  • Capable of working either independently or in a team environment, depending on the task
10

Experience For Delivery Consultant, Oncology Resume

  • Maintain working proficiency in F5 products and technologies through disciplined and formal training
  • Work closely with the BIM, GIS and business technology representatives to ensure emerging standard ways of working are implemented in the region
  • Test, maintain, and monitor software systems and applications, including coordinating the installation and configuration of new systems and components
  • Possess a sound understanding of specific store processes, preferably in the areas of Store Operations, Supply Chain, Point of Sale, or Merchandising
  • Be the person responsible for overall direction and running of the programme, providing oversight to Accenture people as well as clients and 3rd parties
  • Ensure contractual obligations are met and exceeded, delivering on-time, on-budget and capturing business value
  • Assist in gathering the customer's business and technical needs by leading facilitated sessions and interviews with key customer personnel

List of Typical Skills For a Delivery Consultant Resume

1

Skills For Senior Delivery Consultant Resume

  • Effectively assess problems and their potential impact & seeking out solutions to issues taking timely/positive action to resolve
  • Apply project management and client facing skills
  • Positive relationships skills working with various multi-functional departments
  • Consulting experience and working with external customers
  • Bring at least 2 years of experience in customer-facing positions as a professional services consultant or engineer
  • Escalating issues and risks when appropriate to the Manager, Customer Experience Programs
  • Prior automate processes via coding and scripting
  • Healthcare experience in nursing, pharmacy, or other clinical setting
  • Experience with Patient or Financial Accounting and Desktop Computer help desk/troubleshooting
2

Skills For Solution Delivery Consultant Resume

  • Experience working with or administering CASCADE is highly desirable
  • Experience working with and supporting applications in a Microsoft Windows environment required
  • Experience with using/building PowerNotes, Dynamic Documentation templates, PowerForms (optional)
  • Experience leading multiple customers consulting engagements at a time
  • Able to build strong working relationships with client stakeholders and assignment managers, becoming a trusted advisor to the client
  • BI solution design and implementation experience using technologies like Microstrategy, QlikView, Cognos, Oracle, Informatica, SSIS etc.
  • Professional experience in IT services or consulting work
3

Skills For IT Solution Delivery Consultant Resume

  • The opportunity to be part of a highly experienced, high performing team
  • Experience in onboarding treasury management products and services
  • Previous consulting or client service delivery experience with a creative agency
  • Healthcare information technology (HCIT) project management, sales or consulting work experience
  • Demonstrate a functional (in-depth) understanding of TPS product and service capabilities
  • Demonstrate a functional (in-depth – for Senior role) understanding of TPS product and service capabilities
  • Health care information technology (HCIT) project management, sales, or consulting work experience
  • Health care information technology project management, sales or consulting work experience
4

Skills For Senior ASM Delivery Consultant Resume

  • Clinical experience (lab, pharmacy, nursing, etc)
  • Experience of using Microsoft Office tools and internal database tools
  • Experience in Leading project or committees
  • Experience in managing business relationships
  • 0 – 2 years’ experience in manual and automation testing
  • At least one (1) year health care information technology (HCIT) project management, sales or consulting work experience
  • Physician or Nursing experience/exposure
  • Reviews contract prior to signing to ensure pertinent product details are accurate
  • Prioritise product backlogs, contribute to user story writing
5

Skills For IT Solution Delivery Consultant Entry Resume

  • Health care information technology (HCIT) project management, sales or consulting work experience, At least 1 year
  • Health care technology (HCIT) project management, sales, or consulting work experience
  • Work related experience
  • Leadership experience- remotely and onsite
  • Strong integration knowledge with MM/SD/FICO
  • Work on multiple projects simultaneously managing multiple activities and priorities within complex systems timely
  • With 3-4 years of Industry Experience
  • Valid Missouri Driver’s License
6

Skills For Lending Transformation Delivery Consultant Resume

  • Experience with Cerner solutions in the Point of Care/Med Process/Medication Administration space
  • 3+ months Cerner Millennium experience
  • Demonstrates broad clinical solution knowledge
  • Pharmacy knowledge and experience
  • Experience with Cerner utilized tools (Navigator, Remedy, etc.)
  • Systems management or implementation work experience
7

Skills For Iaas Delivery Consultant Resume

  • Working exp in Config PS aspects in Planning, Budgeting
  • Understanding of Windows and Linux operating systems and Mobile Operating systems (e.g. iOS, Android, Windows 10)
  • Developing and maintaining an expert knowledge of Project delivery roles
  • Delivering on large volume projects and managing the recruitment process
  • Assisting with and conducting discovery sessions
8

Skills For Digital Sales Delivery Consultant Resume

  • Assisting with driving LCOX to Model workflows
  • Using analytics to understand how customers are using the features in the platforms
  • Performing hands on configuration, implementation, testing, transformation, operation and optimisation of Cisco UCCE technologies (as required) to assist with
  • Helping fee earning projects to develop business opportunities that add value to the Middle East and South Asia region and our clients
  • Providing guidance and feedback on potential emerging digital delivery tools and processes
  • Understanding of Identity Management technologies (e.g. VMware Identity Manager, Okta, Ping, ADFS)
  • Recurring and Ad hoc Requests
9

Skills For Application Delivery Consultant Resume

  • Willing to live in or relocate to the Springfield, MO area
  • Willing to work overtime or irregular hours as needed and allowed by local regulation
  • Sourcing talent for contract and permanent Project Delivery roles across a range of Financial Services clients
  • Promoting the Morgan McKinley brand in the Projects space
  • Developing functional design specifications
  • Willing to travel 20% as needed
  • Exciting work in a dynamic team of enthusiasts from the prestigious tourist industry
  • Willing to work on different technologies as needed
  • Willing to travel up to 20% of the time as needed
10

Skills For Delivery Consultant, Oncology Resume

  • Understanding of Advanced Network Architecture (e.g. Active Directory, Load Balancer, Firewall, Reverse Proxies, VPN, Domain Controller, DNS configurations)
  • Understanding of PKI infrastructures (Active Directory Certificate Services, Kerberos, KDC, Cloud Certificate Providers)
  • Understanding of Email management platforms (e.g. Microsoft Exchange, Lotus Notes, Office 365, Google Apps for Business)
  • Taking ownership of, and working with managers on development planning of the technical team
  • Working with appropriate resources during the New Product Introduction process, to evaluate tools developed by the marketing team

List of Typical Responsibilities For a Delivery Consultant Resume

1

Responsibilities For Senior Delivery Consultant Resume

  • System implementation work experience with a total of 3 years industry experience
  • Provide at least five years of meaningful experience, with a focus on architecture and design of network or systems infrastructure, performance and management
  • Prioritize and drive issues with Product Development to ensure visibility, traction and ultimately closure
  • Experience in management of critical applications
  • Be a proven teammate, individual contributor and mentor
  • System implementation work experience
  • Cerner solution build experience
  • Relevant experience in process and outcomes improvement in cardiovascular healthcare
2

Responsibilities For Solution Delivery Consultant Resume

  • Health care information technology work experience
  • Experience with Cerner Millennium RadNet
  • Building and maintaining the Ambulatory solution
  • Contribute to project and status reporting in a timely and accurate fashion
  • Provide leadership to the team, and establishing client trust
  • Aptitude and interest in learning new things ( FHIR, HL7, other Cerner Tools, etc.)
  • To identify and mitigate risks avoiding costly contingency action
  • To get more out of existing IT resources and improve IT cost per service unit positions by reuse and tighter capacity management
3

Responsibilities For IT Solution Delivery Consultant Resume

  • To eliminate redundant work and ensure consistent reporting
  • Able to manage project implementations utilizing the project management life cycle process
  • Customer account management and support
  • Work directly with client and contribute throughout the end-to-end delivery lifecycle of complex, large-scale technology solutions
  • Plan and estimate delivery work
  • Provide basic technical guidance to customers onsite and/or remotely regarding the implementation, configuration and maintenance of the F5 products independently or with a team
  • Perform as key contributor for problem identification, systems architecture definition, solution design, implementation, testing, client training, deployment, troubleshooting and documentation
4

Responsibilities For Senior ASM Delivery Consultant Resume

  • Maintain working proficiency in F5 products and technologies through self-directed and formal training
  • Identify additional product/services opportunities in customer organization
  • Recognize when technical assistance is needed and take proper steps to ensure quick response and resolution
  • Demonstrated understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPN’s and network architecture
  • Headhunt candidates as well as market map roles in relevant markets (e.g. Hong Kong, Taiwan, Philippines etc.) as and when is necessary
5

Responsibilities For IT Solution Delivery Consultant Entry Resume

  • Understand the client’s strategic direction and apply it to the project team to drive specific outcomes and real business benefits
  • Lead the business and process requirement elicitation for digital delivery projects, working closely with internal business teams, Associate Dealers and store staff, and the project delivery team (IT and/or vendors)
  • Contribute to the project delivery and implementation plans, which include stakeholder analysis, key milestones, timelines, and resources required. Make recommendations to the Manager on the best approach for delivery of programs
  • Contribute to delivery plans to ensure all deliverables and milestones are met. Resolve issues proactively within the project team where possible
  • Work with the project team to document any issues and the resolution/outcome agreed upon
  • Assess and manage project scope and risk on an ongoing basis, ensuring any changes are properly documented and approved. Escalate issues that cannot be resolved within the project team to the Manager in a timely manner. Where possible, provide a recommended solution or options as well
  • Lead the Business Acceptance process, defining quality and acceptance criteria. Attend, review, and evaluate product demonstrations for functionality delivery and completeness. Test features on various devices for requirement fulfillment. Contribute to the severity assessment and prioritization of identified defects
6

Responsibilities For Lending Transformation Delivery Consultant Resume

  • Maintain a prioritized backlog of enhancements to be introduced and defects to be resolved after project launch. Work with the delivery teams on minor release schedules and execution as for a project
  • Regularly review clients within teams’ portfolio, collaborate with internal and client stakeholders to identify opportunities to streamline / improve processes and minimise risk, and improve client satisfaction scores
  • Creating implementation plans and working with sustaining owners to transition program ownership (as required)
  • Knowledge of consulting methods, tools and techniques, related to one’s functional area
  • Perform data collection, reporting and analytics to report to management on metrics relevant to the business requirements
  • Track/progress application and system change records while reporting on status and metrics
7

Responsibilities For Iaas Delivery Consultant Resume

  • Focus on the customer while balancing the needs of multiple stakeholder groups
  • Work with MC’s & Sector Leaders to ensure that information / intelligence is shared e.g. Industry news, competitor searches, market intel
  • Follow processes and perform actions required to sustain the day to day operations of our technology infrastructure
  • Managing the delivery of multiple projects, including all project management activities associated with delivery (i.e. timelines/schedule, monitoring budget, resources, communication plans etc.)
  • Applicable reporting, deadlines and budgets, and working closely with the Project Manager and Business Analyst, Project Coordinator to ensure project logs are maintained and accurate
  • Relevant business, retail or process experience
  • Organizing and leading presentations with cross functional stakeholders, peer level and higher
  • Directly interacting with and managing relationships with participating stores, and Dealers, through all phases of the projects
8

Responsibilities For Digital Sales Delivery Consultant Resume

  • Special focus on departments under the control of the client healthsystem’s Chief Financial Officer
  • Leads PharmNet and other Pharmacy systems project activities (e.g., implementations, upgrades, enhancements, patches)
  • Serves as Pharmacy Subject Matter Expert (SME) on project team
  • Work to ensure appropriate resources are mobilized and programs projects portfolios meet operational, contractual and economic commitments
  • Under the leadership of the Healthcare Solutions and Partnership Director, establish a project charter and plan for each engagement component with clearly stated and agreed upon goals & objectives
  • Work with regional PMO to refine approach, sharing learnings and best practices
  • Track and report on key metrics to Cluster BUD and regional PMO, aligned with overall goals & objectives. Ensure that gains and savings are accurately tracked fo the customer
  • Provide technical guidance to customer onsite and/or remotely regarding the implementation, configuration and maintenance of the F5 BIG-IP core products independently or with a team
  • Perform as project lead and/or key contributor for systems architecture, solution design, deployment, testing, problem identification, troubleshooting and documentation
9

Responsibilities For Application Delivery Consultant Resume

  • Engage with multiple teams including but not limited to F5 Support, F5 Product Sales, and F5 Professional Services Sales
  • Manage customer interaction and engagement over the course of the assigned projects
  • Demonstrate an understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPN’s and network architecture
  • Motivate yourself and adapt to changing environments
  • Provide technical mentorship to customer onsite and/or remotely regarding the implementation, configuration and maintenance of the F5 BIG-IP core products independently or with a team
  • Perform as project lead and/or catalyst for systems architecture, solution design, deployment, testing, problem identification, troubleshooting and documentation
  • Experience in customer-facing positions as a professional services consultant or engineer
  • Support clients in assessing their current IT Service Management environment and creating future state roadmaps to help them achieve their business objectives in a practical manner
  • Alignment with Client quality and regulatory measures and an understanding of how they translate to the EHR workflow
10

Responsibilities For Delivery Consultant, Oncology Resume

  • Manage and facilitate development of client deliverables, executive summary read- outs, and detail fact based analyses
  • Assist with overall client engagement activities, proposal development, and practice go-to-market offerings
  • ITIL foundation; Agile environment
  • Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
  • Provide support to providers and clinicians to enhance and optimize the EHR experience

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