Delivery Director Resume Sample

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Marcelino Prosacco
42311 Kovacek Mews,  Houston,  TX
+1 (555) 436 9055

Work Experience

Delivery Director
09/2015 - PRESENT
Detroit, MI
  • Travel between St Louis, Memphis and Nacogdoches
  • Experience within Business Process Outsourcing or Operations
  • Provides direction and guidance for administration and results for multiple departments within a function of the work area
  • Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members
  • Responsible for large accounts with a high level of complexity
  • Accounts are of higher dollar values and strategic importance
  • Leads the defining and adherence to delivery management processes and policies
  • Exhibits advanced knowledge in delivery management best practices
  • Manages multiple programs and the coordination and direction of large third-party partner relationships
Service Delivery Director
08/2013 - 08/2015
Detroit, MI
  • Responsible for delivering in a highly-matrixed global delivery model
  • Accountable for account growth
  • Mentors and trains less experienced delivery management
  • Develop and implement infrastructure strategy that enables innovation and seeks to leverage technology trends that can create business value with agility and performance
  • Perform end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement for retail stores & data center technologies, wireless, VoIP and end-user computing
  • Manage and oversee all infrastructure projects delivery. Prioritize, guide, direct and monitor work efforts of Infrastructure Project Managers and Technical teams. Track, report, and resolve issues in a timely manner to ensure project delivery
  • Manage capital expenditures and related expense budgets. Work with IT Finance and vendors to ensure architected technologies are procured following Belk sourcing processes and procedures in a coordinated and timely fashion
  • Develop the Infrastructure team and mentor talent to deliver the technology management and execution capabilities of the organization. Attract and retain talent through positive employee relations and robust succession planning
IT Delivery Director
09/2007 - 07/2013
Houston, TX
  • Manage the technology direction and tools of the team, ensuring that appropriate standards are set, maintained, followed and reported on regularly
  • Working experience with a broad range of Infrastructure solutions for both data center and retail stores related technologies
  • Senior leadership role in Retail or similar industry
  • Possess deep technical experience including designing, installing, integrating, implementing, and supporting multiple versions of application and infrastructure components
  • Responsible for largest accounts that are the most complex from a client and product integration
  • Optimisation Tools and Techniques
  • Product Development Processes
  • Drive to ensure that SLA’s exist across all service platforms and that BAU activities remain within the stated SLA’s
  • Oversight and coordination of PTO ‘Permit to Operate’ programs related to supported portfolio of applications


Strayer University - Shelby Oaks Campus
2001 - 2006
Bachelor's Degree in Business

Professional Skills

  • Exercise leadership skills combined with strong business acumen and in-depth analytical skills
  • Excellent communication skills, client-facing, experience of building distributed, cross-cultural environments
  • Demonstrated organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results
  • Experience in strong sales & client facing skills with dynamic executive presence
  • Outstanding project management skills to manage and prioritise a variety of competing projects
  • Effective people management skills to include experience in the coaching and developing of other seasoned professionals
  • Strong problem solving and solution skills with the ability to influence and persuade

How to write Delivery Director Resume

Delivery Director role is responsible for leadership, business, reporting, negotiation, presentation, software, drive, technology, analytical, organization.
To write great resume for delivery director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Delivery Director Resume

The section contact information is important in your delivery director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Delivery Director Resume

The section work experience is an essential part of your delivery director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Delivery Director resume experience can include:

  • Strong relationship management skills, including working in a fast
  • Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills
  • Excellent team collaboration, team motivation and relationship management skills
  • Excellent leadership skills of both projects and people
  • Outstanding communication skills - consistently bridges communication gaps within agency, vendor and client environments
  • Marketing strategy, customer insight and customer focused business change in the grocery retail and/ or consumer goods sector with good coverage across

Education on a Delivery Director Resume

Make sure to make education a priority on your delivery director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Delivery Director Resume

When listing skills on your delivery director resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical delivery director skills:

  • Strong project management skills, including the ability to identify and mitigate risk
  • Excellent presentation skills including the ability to translate ‘technical speak’ into business terminologies
  • Bright, quick, articulate, excellent presentation and interpersonal skills, and able to adapt to different constituencies
  • Broad business acumen, highly analytical with strong general management skills
  • Strong analytical skills, problem solver attitude, ability to work under pressure
  • Excellent people management/development skills

List of Typical Experience For a Delivery Director Resume


Experience For Service Delivery Director Resume

  • Demonstrate leadership skills, ability to drive vision and purpose that motivates others to take action
  • Previous people leadership and management skills including having direct reporting relationship with Program managers, project managers etc.,
  • Validate & deliver monthly MI reporting packs in conjunction with the Finance Manager
  • Experience Data Profiling process
  • Demonstrate ability to implement innovative solutions to improve customer satisfaction and reduce cost of servicing

Experience For IT Delivery Director Resume

  • Program management and delivery management experience
  • Demonstrated ability to manage the details of programs / projects
  • Experience Data Quality Process
  • Experience in Process solution with a focused approach in an operational environment
  • Take the lead on ensuring projects are performing in line with or ahead of bid strategy – KPIs include spend profile, LDF, Operating profit

Experience For Technical Delivery Director Resume

  • Assist in establishing “IT Operations-Application Support COE in Bangalore for one or more of GE’s business, including building COE
  • Assist in establishing IT Operations-Application Support COE in Bangalore for one or more of GE’s business including building COE
  • Successful in managing and getting results in a large corporate and matrixed environment
  • Take action to rectify any technical, commercial or financial issues affecting business unit service delivery and performance
  • Develop new business initiatives in conjunction with the MD and participate in gaining internal approvals for investment

Experience For Regional Delivery Director Resume

  • Support the MD in managing the resource and P&L forecasts in conjunction with the Finance Manager
  • Take responsibility for ensuring all programmes and projects the rail system team works on have monthly commercial reviews lead by the Project Managers
  • Drive results in a changing environment through their own ability and through their leadership team
  • Deliver projects successfully by managing project scope and activities in accordance with NNIT’s quality management guidelines
  • Ensure the business is structured to meet property management contract KPI’s with our clients
  • Develop a standardised set of internal KPI’s that can be used across the business
  • Liaise with the Head of Accounting and Support Services to ensure business continuity, service delivery standards and productivity across the business platform in the UK and overseas (Poland)
  • Ensure compliance with Capita BMS is maintained to certified levels and other Company policies are adhered to
  • Chair the monthly SMT operational meetings

Experience For Client Delivery Director Resume

  • Provide service delivery management information to Account Directors and key client reports
  • Ensure resource and financial compliance on new bid opportunities to meet service delivery metrics
  • Lead, motivate and direct key reports (Contract Directors)
  • Support the MD in delivery of the Profit Centre annual business plan
  • Identify risks and develop plans to mitigate any impact to the profit centre
  • Accurate and timely revenue tracking and revenue forecasting for all of Elekta’s product portfolio along with the responsibility to deliver high client satisfaction at the completion of project delivery
  • Establish and maintain the department’s quality measures, benchmarks and best in class practices
  • Proactively engages on all key phases of project implementations to ensure delivery to contract and customer satisfaction

Experience For Onsite Infrastructure Service Delivery Director Resume

  • Takes appropriate steps to ensure project issues and risks are proactively managed and auditable
  • Ensure rigorous implementation of review process to enable clear understanding of risk and opportunity positions, within projects and/or at a wider business level
  • Proven experience interfacing in the cSuite
  • Experience leading a program portfolio of $20M + in the US/global
  • Proven record of leading enterprise scale, complex Analytics/ IM programs successfully
  • Develop and maintain enduring relationships with local, national and international clients
  • Successful track record of delivering programs within scope, time, budget, and quality

Experience For Enterprise Delivery Director Resume

  • Ensure all bids are fully compliant and commercially sound in line with agreed authorisation levels
  • Deliver projects or elements of projects on time and within budget
  • Assist in establishing Engineering IT/PLM Operations-Application Support COE in Bangalore for one or more GE’s business, including building COE service offering, value proposition, and team engagement
  • Drive towards reducing product development cycle time, improve asset utilization and enhance Engineering and manufacturing productivity for GE’s businesses
  • Leading various multi-million dollar Information Management related programs
  • Communicate technology related topics with senior executives, business partners and software vendors
  • Partner with broader COEs across other technology centers
  • Demonstrated leadership quality, strong communication, organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results
  • Direct management of a Practice Manager – providing coaching and mentoring for a first time manager including oversight of the Practice Manager’s direct reports

Experience For Delivery Director / Manager, Digital Platform Resume

  • Planning, execution, and excellence of the delivery, integration and consultative work to the team’s customer base
  • Managing the team based on forecast and reporting metrics in order to identify and drive operational efficiency and process streamlining on top of ensuring that all of the team’s committed work is delivered
  • Take responsibility for ensuring that key policies, processes and methodologies relating to Service Delivery are developed, implemented and adhered to
  • Champion your teams’ achievements within the organization
  • Record and deliver customer’s quality expectations ensuring that suppliers and team members understand, are committed to and deliver to those expectations
  • Effectively manage a team in the functional areas of Service Delivery Assurance, Service Transition, Service Contract Management and Service Operations
  • Direct the Service Delivery to meet budget and other operational performance and quality goals

Experience For Delivery Director / Executive Resume

  • Working with the business, the region and the group head office to lead country initiatives to transform the Service Delivery organisation from being purely local to becoming a local, regional and global one
  • Support a change management program to implement the future state of the end to end Services Delivery model
  • Work with internal teams to define, collect and gather root-cause analysis for the end to end Services Delivery issues
  • Liaise with Services Business Owners and develop innovative and optimized costing models for the Service Delivery organization to enable the business to be competitive in the marketplace
  • Contribute to the development of an annual budget to operate the Service Delivery and manage expenditure against this budget
  • Guide data analysts in conducting operational data analysis to gain insights into clients business and prove or disprove the hypothesis on the business issues and potential root causes
  • Provide support to IT delivery leaders in key executive-level meetings, providing overall information and status of IT initiatives and projects

Experience For Program Delivery Director Resume

  • Direct the planning and coordination of large strategic programs from initiation through to implementation
  • Develop, analyze and improve project management, release management and business analyst methodologies
  • Identify weaknesses and opportunities for improvement from an agile transformation standpoint
  • Provide direction and guidance on the practicalities of DevOps style and approaches to software development
  • Assist with agile transformation
  • Provide direction and leadership to establish a high performance delivery team
  • Identify IT project management team growth opportunities in alignment with organizational goals

List of Typical Skills For a Delivery Director Resume


Skills For Service Delivery Director Resume

  • Experience in effective utilisation of remote delivery capability, with ITIL/ITSM experience and basic certification (ITIL V2 or V3 fundamental)
  • Outstanding written business communication and verbal presentation skills
  • Demonstrated leadership qualities including a proven track record of gaining the respect of others
  • Strong experience in dealing with multiple cultures and managing globally distributed teams
  • Demonstrated experience at overseeing and managing the large and most complex accounts across different technologies and locations
  • Proven leadership experience, including demonstrating the ability

Skills For IT Delivery Director Resume

  • Demonstrate a solid understanding of the competitive landscape in the Service Management field and nuances of the market
  • Builds Networks – effectively building formal and informal relationship networks inside and outside the organization
  • Expert leadership, executive presence, and team building skills
  • A strong business leader - someone with strong commercial insights and business acumen
  • Managing the delivery of IT services with several years’ experience
  • Experience (including 5 years managerial) in Installation Planning and/or In-house testing, including at least 2 years on a field assignment

Skills For Technical Delivery Director Resume

  • Experience in building/working with vide variety of pricing models: different flavors of T&M, FP, business transformational deals
  • Experience managing, developing and motivating teams
  • Experience with core banking systems including Payments, Deposits and Retail Banking solutions
  • Experience building and delivering on technology strategies
  • Experience of managing complex delivery projects: hybrid/distributed systems, complex integrational projects, managing subcontractors, etc
  • Experience running large projects (1M) in a consulting organization
  • Experience managing environments being hosted by vendors such as Atos, Wipro, Datapipe etc...
  • Ensure positive customer experience and satisfaction by developing and executing to a Net Promoter Score (NPS) Action Plan

Skills For Regional Delivery Director Resume

  • Strong relationships with the Sales Team, building an understanding of Customer Requirements and business drivers
  • Significant experience of managing and coaching large teams and cross functional teams within a formalised methodology
  • Previous experience in creating and maintaining project deliverables
  • Experience with financial responsibilities, pricing, and marketing strategy
  • Experience managing large, international consulting engagements
  • Strategy consulting experience with a premier consulting firm
  • BA/BS and 10+ years’ experience working in fast paced, growing, consultative services organizations
  • Relevant management consulting experience ideally with a big-5 consulting firm

Skills For Client Delivery Director Resume

  • A proven track record of building and developing client relationships
  • A collaborative worker who believes that a technology function cannot operate in a vacuum; working closely with product, commercial and support functions
  • Demonstrated understanding of project management principles and disciplined methodology
  • Experience in managing of different engagement models: Clint’s team extension, managed capacity, full-scale managed delivery
  • Demonstrate an extensive understanding of current and future trends in the Service Management market; and
  • Understands customer priorities and acts with urgency by taking initiative and steadfastly pushes self and others to drive for results in a timely manner
  • Operations Management experience (including escalation-path on critical incidents)

Skills For Onsite Infrastructure Service Delivery Director Resume

  • Demonstrable experience managing client accounts with multiple, technological deliverables
  • Strong understanding of the IT environment to include telecommunications, network, data centers and related technology applications
  • Experience working in highly collaborative, multi-cultural teams in matrix organizations
  • Experience leading a team of security consultants
  • Experience growing a business line through thought leadership and quality deliverables
  • Experience in an Account Management or Client Delivery role supporting an account with 100+m in annual revenue
  • Extensive experience managing very large relationships towards successful achievement of customer satisfaction levels

Skills For Enterprise Delivery Director Resume

  • Previous experience working with digital technologies and infrastructure
  • Previous experience developing technology roadmaps
  • Proven record of working in the Infrastructure space
  • Experience of bringing about change
  • Management and/or technology consulting experience
  • Experience in delivering Managed Services
  • Project / program management experience managing enterprise-level implementation projects
  • Extensive global experience implementing major enterprise applications and associated products

Skills For Delivery Director / Manager, Digital Platform Resume

  • Extensive experience working with multinational and matrixed services teams
  • Analytical thinker and significant experience analyzing data to drive customer engagement and revenue growth
  • Experience in the software industry, managing large complex projects, that have significant IT and operational components
  • Substantial experience of working in contracted services environment with team management responsibilities
  • Lead programme priorities, planning events, and dependencies with other delivery areas
  • Experience leading complex program/project delivery

Skills For Delivery Director / Executive Resume

  • Governing the global Process, driving global standardisation and reducing the number of market exceptions to the global process
  • Leading the Service Delivery teams accountable for the BSS elements of the process, meeting or exceeding performance SLAs
  • Understanding specifics of working with both western and domestic clients
  • Analyzing business plans for shorter term initiatives to identify and recommend opportunities for enhancement ensuring alignment
  • Balancing resource allocation and workforce planning

Skills For Program Delivery Director Resume

  • Assessing the impact of CIBC technology initiatives and procedures and making adjustments to internal operations as necessary to improve productivity
  • Determining the feasibility of new products / systems by analyzing market/economic data, competitor practices, vendor viability and CIBC architectural fit
  • Working technical knowledge of coding (Ruby, Python, or PHP)
  • Understanding of market trends, customer business drivers, and leading technology in telecommunications
  • Understanding of global organizations and the opportunities and challenges they face; cultural differences, time zone logistics, language barriers

List of Typical Responsibilities For a Delivery Director Resume


Responsibilities For Service Delivery Director Resume

  • Provide strategic tactical leadership and oversight for creating, implementing and driving efficient and effective delivery strategy, quality, program planning/execution, resource management and support of enterprise-wide business objectives
  • Collaborate with senior leaders, product leaders and other key stakeholders to provide coordination, risk analysis and proper execution of activities related to the delivery of technology projects and services
  • Proven experience with effective management of IT Service Providers
  • Strong project or program management skills in a highly technical environment
  • Good business communication and time management skills
  • Experience working on analytically driven engagements, including 7+ years’ experience in leading large analytic teams
  • Participate in a continuous improvement process for measuring and improving performance, satisfaction, and skills (via targeted training)

Responsibilities For IT Delivery Director Resume

  • Proven experience managing/coordinating portfolio of project
  • Deep experience in a Global delivery model and have strong CMMI process understanding
  • Good experience in Content Management Systems (CMS) / Digital Asset Management (DAM) and design
  • Experience working in a presales environment from solutioning to client communication
  • Delivery Management and Delivery Excellence - Lead design and customer business requirements gathering and validation; optimize customer requirements
  • Experience in leading technical teams and deployment of complex IT systems projects across multiple hardware and software platforms
  • Experience in kicking off new projects

Responsibilities For Technical Delivery Director Resume

  • Ensure efficient and effective management of IT spend and budget as it relates to portfolio management
  • Experience in process improvement and organizational change management
  • Ensure that sold client engagements are staffed with appropriately skilled resources
  • Perform Technical Architecture and Estimations validation
  • Good knowledge of software development lifecycle, methodologies (Agile, Kanban, Waterfall) and IT roles
  • Develop strategy to improve customer experience, decrease costs and shorten implementation times
  • Experience in implementing and delivering high-level e-commerce technical projects and solutions for clients in the e-commerce sector
  • Experience working in an Agile environment and be able to visualize technical solutions from beginning to end
  • Understanding of Data Quality, Data Profiling process

Responsibilities For Regional Delivery Director Resume

  • Taking the lead in translating client business strategy into an integrated work break down structure
  • Managing Risk - responsible for ensuring all team discharge risk responsibilities in-line with agreed professional Standards
  • Understanding of Big Data and Hadoop ecosystem
  • Understanding of one or more regulatory areas:NCUA ,GLBA; HIPAA; Sarbanes Oxley; NERC, CIP; ISO 27002
  • Owning the delivery into senior stakeholders at Executive and Board level (as required)
  • Delivering large scale, transformational change across the organisation
  • Develop and implement consistent operating procedures including metrics, SLA’s, staffing models, financial management, etc

Responsibilities For Client Delivery Director Resume

  • Takes ownership of project success by proactively directing, mentoring and coaching as needed to raise the bar on project delivery quality
  • Develop a budget and operating plan to support the program by working with the Managing Partner
  • Develop hiring plans and participate in the recruiting process
  • Assist in setting up the team and kicking-off the project
  • Be responsible for People Management - creating and managing career development plans, compensation, etc

Responsibilities For Onsite Infrastructure Service Delivery Director Resume

  • Analysis of pricing / approach options advising the GM on the related business considerations and impact of different options
  • In reporting writing development
  • Successful trackrecord evaluating processes and standards from a strategic, forward-thinking and pro-active perspective
  • Financial understanding, statistical analysis and numerical reasoning
  • Ensure data integrity and quality reporting
  • Business Development - Assist account teams in presales, scoping and effort estimation, and client visits
  • Coordinate IT production planning with Client and Third Parties

Responsibilities For Enterprise Delivery Director Resume

  • Report to the EY Engagement Partner and sits on the contract’s Steering Board
  • Participate in new-hire on-boarding
  • Be responsible to run discovery and consulting engagements alongside other EPAM members from Account Managers to Solution Architects to Practice heads
  • Ensure all aspects of on-going Program and Project Management
  • Work closely with our Staffing coordination team and resource managers

Responsibilities For Delivery Director / Manager, Digital Platform Resume

  • Highly technical consultant with an engineering or solution architecture background
  • Thorough understanding of how to plan, resource, and deliver large-scale technical projects
  • Team with the business developer to drive ongoing client development activities
  • Participate on client engagement steering committees as necessary to set client expectations and issue and resolution management
  • Lead the risk assessment efforts during the proposal process and recommend appropriate risk mitigation strategies
  • Monitors projects, ensuring the program meets milestones, deliverables, budget and objectives

Responsibilities For Delivery Director / Executive Resume

  • In-depth understanding of IT industry dynamics
  • Energetic and willing to get things done
  • Plan the projects from start to completion involving deadlines, milestones and processes
  • Knowledge of service management and service performance tools - including ticket, change, and incident management
  • Participate in any academy knowledge sharing and innovation ideas
  • Often managing quite complex stakeholders in multiple organisational functions and disciplines
  • Line management responsibility, resource management and looking after project standards issues for the team
  • Attend Steering & regular meetings with customer, and lead/chair Delivery Bi-laterals meetings in the absence of an ISM
  • Establish and lead high performing agile product teams

Responsibilities For Program Delivery Director Resume

  • Handle finances and resourcing
  • Develop, coordinate and oversee IT governance processes, policies, standards, procedures, cost model, demand management and BA functions
  • Prepare project justification for executive presentation to the Board of Directors
  • Advise on employee promotions, transfers, and dismissals
  • Account Ownership/Management: managing relationships with key client executives at one of Randstad Technologies largest clients. Potential for managing multiple clients. Includes
  • To drive creation of a flight plan & and an ‘helicopter’ aerial view on detail around project delivery
  • Work Planning, Delivery & Performance Management: Establish clear priorities, develop robust implementation plans, oversee execution of plans through others, and ensure team or individual performance against defined objectives, commitments and standards
  • Team & Staff Development: Manage team member selection, development, growth, team-building and problem resolution within project, department or team. Create and support associate’s ability to grow through Development Plans
  • Fiscal Discipline: Direct project / sub-department / team budget development, management, tracking and allocation of spending

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