Digital Banking Resume Sample

1 vote
Griffin Goodwin
74117 Heidenreich River,  Detroit, MI
+1 (555) 103 0017

Work Experience

Senior Manager, Mobile, Digital Banking
10/2017 - PRESENT
New York, NY
  • Accountable for the strategic vision and profitable execution of how Key’s serves Business Banking and Wealth Management clients digitally
  • Develops and maintains the Bank’s digital channel strategy and related roadmap, product internal education and communication plan, and performance metrics
  • Develops, documents, and manages the architecture and technical direction for the Bank’s digital and online channels to ensure the high availability and scalability of the related systems
  • Creating and executing Citi’s digital strategic plan to grow and deepen its presence in Asia & EMEA
  • Work closely with the Regional Consumer Bank CEOs and Senior Leadership team, playing a vital role in articulating and driving Citi’s growth strategy through Digital
  • Develop and maintain a world-class security infrastructure and multi-factor standards so that Citi’s online services are the safest in the industry
  • Take a leadership role in ensuring that Citi’s digital offerings meet local and U.S. regulatory guidelines. Work closely with the regulatory and international compliance, control, information security and audit teams to ensure that Citi has appropriate controls for its customer-facing digital channels
  • Drive the establishment of a common structure and methodology for digital channel to track, measure, report and improve performance, usage and cross channel user journey
  • Identify individual channel pain points and help to improve customer experience across all channel
Digital Banking
02/2013 - 08/2017
Detroit, MI
  • Collaborate with the Research team to develop a common feedback tagging system and develop an automated reporting tool
  • Ensure comprehensive and detailed documentation is available for support team relating to our digital channels
  • Understand competitive and industry positions, identify gaps and best practices, collaborate with product management team to close those gaps
  • Proven ability to articulate and deliver compelling, industry focused, solutions and value propositions that leverage all IBM brands
  • Demonstrated marketing, business development, consultative sales experience
  • Proven track record working with and leveraging resources cross-functionally in an organization to implement an initiative
  • Interpersonal and communication (oral and written) skills. Active on social media
  • Self-motivated with an entrepreneurial spirit and a commitment to excellence in everything they do. Significant global travel required (50-100%)
  • Consistently delivers high-quality projects and analysis to our clients
Senior Manager, Mobile, Digital Banking
12/2006 - 01/2013
Los Angeles, CA
  • Engage effectively and regularly with senior stakeholders for status updates and management buy-ins
  • Being at the leading edge of understanding consumer /client insights, needs and behaviors, and how they impact Citi’s businesses
  • Deliver a quantum leap in Citi’s Consumer digital channels by converting current digital offerings, including internet, mobile banking, online acquisitions estatements and mobile payments into market leading and/or marketing changing solutions. Responsibilities includes
  • Growth in knowledge of TTS organization and product awareness
  • Exposure to business management processes
  • Exposure to global and regional teams across all function
  • Real world experience in product management with a focus on execution and time to market


Trinity University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Evidence of strong leadership, presentation skills, and communication skills at a high level (executive and board)
  • Prioritize customer needs and develop/manage product features that enhance the digital banking experience and encourage customer engagement
  • People management experience, including managing managers
  • Experience developing a roadmap and communicating a vision for new products and services
  • Experience working in financial services industry or banking
  • Re-prioritizes requests when there is contention from requestors by analyzing business impact (financial / regulatory, etc)
  • Experience developing policies and procedures to ensure compliance with established standards and regulations

How to write Digital Banking Resume

Digital Banking role is responsible for research, reporting, architecture, security, training, credit, digital, teamwork, compliance, marketing.
To write great resume for digital banking job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Digital Banking Resume

The section contact information is important in your digital banking resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Digital Banking Resume

The section work experience is an essential part of your digital banking resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital banking responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital banking position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Digital Banking resume experience can include:

  • Research industry trends, application options, and vendor offerings to effectively conceptualize BankUnited's digital transformation
  • Effectively communicate status of projects, product challenges, etc. to executive management
  • Proven record in driving digital channel initiatives with success
  • Experience in project management/digital banking
  • Deep expertise and experience of own operating marketplace
  • Manage the cross-channel client experience

Education on a Digital Banking Resume

Make sure to make education a priority on your digital banking resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital banking experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Digital Banking Resume

When listing skills on your digital banking resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical digital banking skills:

  • Experience in information technology projects and programs with an emphasis on proven project management disciplines
  • Good product knowledge of Corporate Banking
  • Industry experience in similar roles, preferably with a significant
  • Extensive knowledge and proven sales success with the Bank’s products and services, or equivalent
  • Relevant experience in financial services
  • Passion for leading and developing people, creating followership and advancing Key’s culture

List of Typical Skills For a Digital Banking Resume


Skills For Senior Manager, Mobile, Digital Banking Resume

  • A comprehensive understanding of all systems applications used within the Digital Banking Team
  • Track competition and identify emerging and/or disruptive trends to ensure that BankUnited remains at the forefront of digital banking
  • As the resident expert to guide requestors when they encounter difficulties troubleshooting Requests
  • Provides feedback to Region whenever there are issues impacting shared systems and processes
  • Always focused on achieving the sales target and ambitious to achieve more
  • Always strives to find new ideas to increase sales while managing cost

Skills For Director of Digital Banking Resume

  • Keeps oneself abreast on all the best online marketing channels - financial and non-financial industries
  • Maintain an understanding of external competitive digital developments and their
  • Understands complex processes and provides simplification and directive actions
  • Understands financials and numerical information for discussion or decision making, using customer needs metrics and thought process to develop campaign strategies
  • As the country owner of the content management process
  • As the main point of contact to bridge local business / compliance / legal with regional Process owners / web vendors
  • Manages budgets and payments for country content operations
  • Ensures web vendors adhere to timelines and work towards deliverables
  • Conducts semi-annual content review

Skills For Director of Digital Banking Solutions Resume

  • Circulates regular analysis reports to relevant stakeholders in the various product groups
  • Communicates company's objectives and system enhancements to the wider business requestors community
  • Reviews access rights and keeps matrices updated
  • Scrutinizes application requirements and processes to ensure they comply with business needs
  • Conducts scheduled sanity tests to ensure continuity of business
  • Works with web vendors to lead the local team members towards completion of regional/global web projects
  • Lead execution of the Global Corporate Banking strategy to deliver revenue and PBT growth, and achieve AOP/ROP targets and key performance indicators, including profit before tax, revenues, expenses, asset balances, liability balances, and ROE while building a sustainable business model in line with Corporate Banking/CMB strategy
  • Lead implementation of resources plan to achieve both AOP/ROP targets and long term growth in line with CMB strategic plan through aggressive relationship building/customer contact plans/pipeline management for both existing and new customers, deepen penetration for customer wallet in the large corporate area
  • Ensure implementation of the LIB strategy across the business

Skills For Digital Banking Team Lead Resume

  • Deepen customer relationships through driving business co-operation with key stakeholders in assigned area including Global Banking & Markets, Trade & RF, PCM, Private Banking, RBWM in the area to maximize market share and customer wallet and get involved in deal structuring for our largest deals
  • Contribute to effective utilisation of the area/country balance sheet through monitoring risk-weighted assets (RWA) and deployment of appropriate risk management tools to price appropriately for risk and to selectively acquire assets and monitor impairment charges and leading loss indicators
  • Knowledge and understanding on search engine optimization and marketing
  • Broad knowledge of regulations impacting the business and the lending and credit approval process l
  • Creative approach, with the ability to anticipate challenges and develop

Skills For TTS Digital Banking Channels Commercialization Specialist Resume

  • Competent with Microsoft Office and possesses high knowledge of technology devices and mobile platforms
  • Broad knowledge of sector trends and regulatory environment
  • Managed P&L of a business segment/area
  • Experience managing the implementation and daily operations of online and mobile channels and related products such as bill pay, electronic payments, deposit automation, online account opening and voice activated response systems
  • Experience developing and maintaining analytics around digital properties including dashboards, penetration monitoring, business cases, risk assessments and system performance metrics

Skills For Head of Digital Banking Resume

  • Thorough understanding of digital security techniques and information security standards and regulations
  • Thorough knowledge of operational policies, procedures, practices, and digital banking offerings
  • Develop and manage an innovative, forward-thinking team
  • Interaction with cross-functional teams whose engagement is required for successful completion of the effort (technology, operations, other product areas)
  • Interface with external departments within the Bank
  • Previous expereince
  • Develop and maintain a deep understanding of the current functionality available within the Bank's existing digital platform and assess innovation opportunities

Skills For Digital Banking Director Resume

  • Build and manage a product roadmap that delivers a differentiating digital banking experience, deepens customer engagement, and ensures BankUnited's continued relevance in a rapidly evolving digital banking environment
  • Define product initiatives for new features and optimizations of existing ones
  • Provide leadership and oversight, as well as hand-on development and execution, for all digital products and services and ongoing enhancements
  • Day-to-day management oversite of the Bank's digital offerings
  • Engage closely with cross-functional stakeholders to define needs and deliver solutions

Skills For Senior Manager Online & Mobile Digital Banking Resume

  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.)
  • Adheres to Bank policies and procedures and completes required training
  • Plan and coordinate end-to-end Digital Banking audits in a risk focused manner regionally
  • Identifies and reports suspicious activity
  • Evaluate, test and report on the adequacy and effectiveness of the controls to manage operational risk and enable digital customer journey through mobile app/ web/ chatbot/ ecosystem partner’s website
  • Implement and execute Continuous Auditing/ Data Analytics to improve audit effectiveness. This includes monitoring key metrics to identify control issues and adverse trends in the control environment
  • Assist in formulating/developing digital strategies to drive the next generation of audit for C3 audit

Skills For Gcg-regional Digital Banking Resume

  • Keep abreast on the development of digital technology and how the banking industry is being re-defined by technological advancement
  • Lead experiments to test innovative ideas to keep audit’s relevance in an everchanging environment, and uplift audit’s value-proposition from hindsight to insight to foresight
  • Candidates with hands-on experience in data analytics and / or visualization tools such as SAS, QV etc. would have an added advantage
  • Energetic and excited about web and mobile technologies and bring digital ideas to real life
  • Professional certificate in Business and Data Analytics or Project Management

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