Consumer Banking Resume Sample

1 vote
Rick Kling
505 Zoila Fall,  Philadelphia, PA
+1 (555) 790 5067

Work Experience

Unit Head Consumer Banking
03/2017 - PRESENT
Chicago, IL
  • Manages and/or performs periodic monitoring to determine effectiveness of unit’s compliance to regulatory requirements, internal policies, and best practices
  • Support the GFCC Advisory team to advise and guide the Consumer/CWM and Business Banking lines of business of Global KYC Standards and/or Regulatory AML/KYC requirements
  • Assist with provide prescriptive guidance and interpretations to various stakeholders relating to the implementation and applicability of relevant Global Policies, Procedures and/or requirements
  • Review and provide feedback to LOB and/or KYC Operations procedures (e.g. EDD Reviews, Periodic Reviews, PEP SpDD, Negative Media processes, etc.) from a Compliance perspective
  • Perform compliance monitoring of certain AML/KYC areas of focus, where applicable
  • Attend relevant AML/KYC meetings and provide regular updates on key issues and emerging risks
  • Identify and escalate AML/KYC and/or control issues with the lines of business to the Advisory Lead
  • Review customer escalations involving AML events, negative news, and/or higher risk clients, where applicable. Assist with Executive Office complaints related to AML/KYC, when applicable
Consumer Banking
07/2010 - 02/2017
Los Angeles, CA
  • Provide Advisory support/feedback on AML/KYC Risk Assessments, Regulatory Exams, advisement to Audit, GFCC Testing, etc
  • Partner with GFC Legal, Compliance, and other functional teams to verify applicability and adherence to applicable laws, regulations, and internal policies, when applicable
  • Support the team’s execution of the Operational Risk Management standards, methodologies, and procedures
  • Oversee creation, documentation, tracking and closure of Action Plans in the firm’s risk reporting system (Phoenix)
  • Effectively partner with lines of business to solicit information and to mitigate risk
  • Effectively partner with lines of business to build out Quality Standards and assist in the Quality Control Procedure writing process
  • Develop and publish reports necessary to assure operational effectiveness
  • Support the team’s reporting of Key Matters status, issues and risks to Governance team to drive open discussion of issues and control gaps
  • Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries
Consumer Banking BIO Ad Hoc Report Developer
08/2006 - 05/2010
Dallas, TX
  • Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client’s satisfaction 
  • Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client’s satisfaction
  • To ensure al RMs are fully equiped with all necessary skills such as selling techniques, communication skills etc
  • Min 3 years experience in relevant field
  • Strong skill in management & leadership
  • Travel weekly to financial centers to observe sales activities and coach CBMMs on Consumer related metrics
  • Support the REs in implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms
  • Manage the day-to-day activities of Relationship Managers (RMs) to drive Client Experience, Client Relationships and Operational Excellence including: managing client interactions, processes, outbound calling, deepening


Norwich University
2000 - 2005
Bachelor's Degree in Communications

Professional Skills

  • · Strong collaboration, persuasion, negotiating and relationship building skills. Demonstrated ability to create and execute action plans
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks
  • Strong stakeholder management, especially experience managing large-scale change programs, and executive-level communication skills
  • Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior-level executives.
  • Financial services or customer related experience. Good communication skills
  • Excellent listening skills, with an inquisitive mind
  • Excellent analytical; communication; and interpersonal skills

How to write Consumer Banking Resume

Consumer Banking role is responsible for securities, rms, government, events, financial, travel, design, reporting, retail, supervision.
To write great resume for consumer banking job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer Banking Resume

The section contact information is important in your consumer banking resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer Banking Resume

The section work experience is an essential part of your consumer banking resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer banking responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer banking position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consumer Banking resume experience can include:

  • Experience planning and executing large-scale and smaller-scale events that are brand-relevant and high quality
  • Experience in banking operations
  • · 10 years of banking operations or technology operations experience
  • Genuine interest in Consumer Banking with a strong initiative to constantly learn and apply what they have acquired onto their work
  • Takes ownership, exercises strong judgment. Ability to work independently as well as part of a team to ensure the needs of the group are met
  • Strong proficiency in Excel, Word & PowerPoint

Education on a Consumer Banking Resume

Make sure to make education a priority on your consumer banking resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer banking experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer Banking Resume

When listing skills on your consumer banking resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consumer banking skills:

  • Participate in Professional Development sessions; including lunch talks with managers; soft and technical skills training; etc
  • Prior experience in event planning, including vendor contract negotiations and processes, is required
  • Relationship building & management skills
  • · Strong vendor management experience
  • Consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team (or equivalent)
  • Proven results exceeding goals of managing areas of service, leadership and talent management in a customer-centric, results-driven environment

List of Typical Experience For a Consumer Banking Resume


Experience For Consumer Banking Rep Resume

  • Has depth in 1-2 areas but breadth across multiple different engagement types
  • Travel weekly to financial centers to observe sales activities and coach MLs on Consumer related metrics
  • A Malaysian citizen

List of Typical Skills For a Consumer Banking Resume


Skills For Consumer Banking Rep Resume

  • Experience as a manager within a large organization
  • · 5 years of management and leadership experience
  • · Ability to develop and deliver effective presentations to clients, and/or executive management
  • · Proven ability to motivate employees and client groups to take desired action
  • Specific experience in the area of process improvement, change management, operational control and audit
  • Strong customer orientation & Focused on the brand
  • Build and maintain excellent business relationship
  • Understanding of competitive positioning

Skills For BSA / AML, Mgr-consumer Banking Division Resume

  • Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of sales management
  • Responsible for sourcing and hiring of FCM and financial center operations manager (FCOM) roles
  • Able to think and react quickly during event execution
  • Able to work fluidly when overseeing events
  • · Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements

Skills For Consumer Banking BIO Ad Hoc Report Developer Resume

  • Receive and handle customer escalations and ensure enterprise complaints tracking process is executed
  • Create coaching culture and develop individuals and teams to maximize performance
  • Pass compliance requirements
  • Rapidly assimilate to the home business and come up the knowledge curve
  • Strategy & Business Development

Skills For Consumer Banking Performance Manager Resume

  • A passion for detail and an ability to think creatively is critical
  • Willingness and ability to create new types of events and plans, and execute appropriately
  • Work with senior level executives
  • Willingness to work in fast-paced environment and beyond traditional business hours when necessary
  • Travel within the Northeast (could be 60%)
  • · Ability to comprehend, analyze, and interpret complex business situations
  • Consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team, including 3+ years managerial experience motivating and leading teams
  • Self-drive and highly ambitious
  • Results-orientated & the ability to handle pressure

Skills For Unit Head Consumer Banking Resume

  • Attention to detail & Tenacious
  • Think creatively; identify new business opportunities and execute innovative ideas successfully
  • Resiliency in an environment of change and competition and ability to step outside comfort zones
  • Perform in an explosive growth environment that is experiencing change Ability to lead and motivate a diverse group of employees Promotes a client-first mindset among the team Demonstrated ability to meet deadlines and excellent time management skills
  • Foster a customer-centric environment across all financial centers by holding associates accountable for delivering an exceptional and consistent customer experience

Skills For Global Consumer Banking Resume

  • Ensure alignment of financial center resources to serve the core financial needs of customers and top clients
  • Partner with the market sales manager to deliver against our revenue strategy
  • Ensure associates are proficient in assisting and educating customers on how to conduct simple transactions using self-service technologies (for example, ATM, online and mobile capabilities); identify small business/commercial self-service opportunities
  • Lead and execute talent management process within the market for operational roles
  • Manage and mitigate underperforming and declining results in the risk and customer experience space; Develop quality action plans and complete performance improvement process if appropriate for direct reports and hold FCMs accountable for the same
  • Translate strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans
  • Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Consumer Lending, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team

Skills For Cluster Head Consumer Banking Resume

  • Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of client management; Perform performance reviews of all RMs and provide constructive feedback and coaching
  • Perform performance reviews of all RMs and provide constructive feedback and coaching
  • Administer superior supervision best practices in order to remain up to date on all Risk and Regulatory requirements
  • Drive market management routines
  • Communicates strategic business plans and tactical goals to team members
  • Travel weekly to financial centers to observe sales activities and coach MMs on Consumer related metrics
  • Manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth, including: managing sales interactions, sales processes, outbound calling, sales deepening and

Skills For Consumer Banking & Merrill Edge Open House Resume

  • Provide advice and guidance to the lines of business as well as other functional areas within the JPMorgan Chase financial crimes compliance program with a focus on individual consumers and small business banking entities
  • Provide prescriptive guidance and interpretations to various stakeholders relating to the application of applicable policies and procedures for initiatives and lines of business that are involved in conventional products & services
  • Manage Associate staff, where applicable, to support Advisory work and prioritize deliverables efficiently
  • Partner with GFCC, GFC Legal, Compliance, and other teams embedded in the lines of business to determine applicability and adherence to applicable laws, regulations, and internal policies
  • Monitor line of business implementation against firm-wide policies and/or specific requirements in accordance with AML/KYC Standards into business practices. Provide oversight of execution, where applicable
  • “Own” significant pieces of an entire workstream, identifying qualitative and quantitative analyses required and executing on them with little oversight
  • Provide senior management within the GFCC and/or Lines of Business with regular updates on key issues and emerging risks

Skills For Consumer Banking Default Resume

  • Review of customer escalations involving AML events, negative news, and higher risk clients
  • Review and provide feedback on Risk Assessments during firm-wide reviews and as related to new and or expanded business initiatives
  • Identify financial crimes compliance and control issues with the lines of business and provide guidance on solutions to resolve
  • Identify and open Compliance identified Issues and Action Plans as AML/KYC related control issues are identified. Assist the lines of business and issue owner with determining the scope of the action plan(s) and which functional areas need to be included in the analysis and/or remediation
  • Partner with project team members to develop frameworks and insights to address key process improvement, organizational change, and functional strategy development efforts

Skills For Consumer Banking Market Manager Resume

  • Work with others to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across portions of a workstream
  • Prior management exp
  • Direct strategic thinking and approach, quickly identifying most critical aspects of problem and most appropriate structure
  • “Own” overall project success, measuring performance against assignment charter
  • Maintain familiarity with industry trends / best practices to stimulate creative problem-solving
  • Synthesize impactful findings, develop recommendations, and help present recommendations to senior management

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