Remote Desktop Support Resume Sample

4.7
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49852 Marion Flats,  Chicago, IL
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Work Experience


Remote Desktop Support
11/2016 - PRESENT
Phoenix, AZ
  • Packaged Software install using remote access tools
  • Provide tier 2 remote support for branch employees
  • Provide remote support for hardware such as keyboards, hard drives, desktops, laptops, printers & ATMs
  • Provide tier 2 support in a Windows 7 environment
  • Respond to issues with a sense of urgency
  • Provide basic server support
  • Provide tier 2 remote Desktop Support for all branch employees
Remote Desktop Support Tech-india
03/2014 - 07/2016
Detroit, MI
  • Provide basic Windows Server support
  • Take a proactive approach to client’s requirements and identify recurring problems
  • Respond to priority 1 issues that have large financial impacts
  • Role requires in-depth knowledge of several technology disciplines including PC, Server, and Network infrastructure as well as Mobile Messaging/Communication software and hardware such as smart phones, broadband cards and other wireless technologies
  • Detailed analysis of system problems and design review of server and pc configurations
  • Position requires performing periodic supervision of contract resources involved in discretionary projects as well as on-site technicians sent out to the field. Project work includes planning and implementation of new branches as well as branch decommissions
  • Position requires the ability to work independently with little supervision and make critical decisions in a timely manner
  • Prior experience in a high volume technical support environment

Education


Johnson & Wales University
2010 - 2014
School's Degree in Technology

Professional Skills


  • Demonstrates ability to understand the users' needs through developed listening and troubleshooting skills
  • Typically requires little to no prior training or related work experience
  • Has no supervisory responsibilities; focuses on developing own skills
  • Develops basic skills to perform repetitive, routine activities
  • Uses basic communication skills and common courtesy
  • Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and
  • Remote Desktop Support experience within a busy, high volume environment required

How to write Remote Desktop Support Resume

Remote Desktop Support role is responsible for basic, software, design, wireless, security, training, troubleshooting, windows, consulting, analysis.
To write great resume for remote desktop support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Remote Desktop Support Resume

The section contact information is important in your remote desktop support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Remote Desktop Support Resume

The section work experience is an essential part of your remote desktop support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous remote desktop support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular remote desktop support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Remote Desktop Support resume experience can include:

  • Typically requires 0+ years of related work experience
  • Microsoft XP/ Win7 OS and Office applications
  • Present ideas in user-friendly language to non-technical staff
  • Coordinates basic end user technical support and maintains the information resources repository of instructional materials for user applications
  • Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements
  • Provides support to staff on all company-supported applications

Education on a Remote Desktop Support Resume

Make sure to make education a priority on your remote desktop support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your remote desktop support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Remote Desktop Support Resume

When listing skills on your remote desktop support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical remote desktop support skills:

  • Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of
  • Maintains a troubleshooting tracking log and documents issues in the issue tracking system utilizing clear and concise problem descriptions
  • Works directly with Hiring Managers, Human Resources and other technical teams to provision accounts and assists in managing core Day 1 services for new hires
  • Assists in investigating user problems to identify their source and determines possible solutions
  • Responsible for provisioning and user account maintenance
  • Uses existing procedures to solve straightforward problems with little or no opportunity to exercise discretion

List of Typical Skills For a Remote Desktop Support Resume

1

Skills For L Remote Desktop Support Resume

  • Troubleshoots computer problems, determine source and advise on appropriate action
  • Supports VPN configuration and management of file permissions, file system integrity and user accounts
  • Provides technical support to end users via help desk phone and/or remote access, tracks the call issue and provides first level corrective action; escalates problem to second level when necessary
  • Provides next steps and status updates to appropriate parties as necessary
  • Addresses basic inquiries and requests promptly and efficiently within a specific timeframe to provide a defined level of service and responsiveness to users
2

Skills For Remote Desktop Support Tech-india Resume

  • Communicates with users to help them understand and resolve their problems; follows up with users when necessary
  • Interfaces with users to provide log-in ID, access and ensure connectivity
  • Works under direct supervision with little autonomy
  • Impacts the accuracy and efficiency of own work
  • Support in house applications
  • Citrix: knowledge of how to get users on Citrix

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