Desk Resume Sample

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Kevin Kuvalis
58598 Farrell Ranch,  Detroit, MI
+1 (555) 113 0302

Work Experience

Service Desk Administrator
06/2016 - PRESENT
New York, NY
  • Monitoring and taking action on all service requests for the Wealth Manager(s). Managing investment dealing, banking and administration requirements, in close liaison with other areas of the business, for the Wealth Manager’s portfolio of clients
  • Maintain relationships with Investment Managers and internal product providers, and develop a good understanding of the integrated wealth management product offering including RBC’s tax, trust, banking, credit, investment management, capital markets and custody products and services
  • Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of the Wealth Manager’s portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions,
  • Adapt quickly to new processes and standards within each application team
  • Very high Excel competence and experience in a wide variety of more enterprise-scale technologies
  • Excellent writing, networking and communication skills
  • Don’t miss stories, and be aggressive when news breaks
  • Escalate unresolved incidents to other support groups, including vendors, to expedite resolution, while providing end user updates on case progress
Tier Service Desk
06/2011 - 01/2016
Houston, TX
  • Act as escalation point when needed
  • Provide technical knowledge and leadership in the specific technical areas covered by the team or department
  • Contributes to quality audits for service management processes (internal to IT Customer Service team and across other IT teams)
  • Support external audits, such as PCI and SOX
  • Positive advocate for goals, commitments; and vision of Ralph Lauren and is able to deploy that vision through the functional areas; knows when to proactively communicate regarding issues and problems that exist in their own functional area
  • To 2+ Years’ Experience
  • Provide superior customer service and exceed customer’s expectations (required)
  • Hiring preference is given to those with solid sales knowledge and at least six months to one year of experience in the customer service industry
Help Desk Intern
01/2005 - 12/2010
Detroit, MI
  • Keep aware of your support availability to help our end users maintaining team service levels
  • Keep updated with policies and procedures relating to Ernst & Young technology services
  • Update and maintain knowledge documentation to assist technicians globally, considering the IT Services “Shift Left” strategy
  • Be available to perform after hours work (including holidays), and global conference calls when required
  • Participate in the firms’ performance management and development process co-developing Annual Plans with appointed counselor
  • Over 3 years’ experience working in an IT support environment in an advanced role, working with a call management tool, responsible for hardware, software & business process requests
  • Over 1 year working knowledge of ITIL incident management & co-ordination
  • Coordination of user administration processes and password resets for all Ralph Lauren platforms
  • Develop and maintain working knowledge of Customer Service operations and support procedures


Oklahoma State University - Tulsa
1999 - 2004
Bachelor's Degree in Computer Science

Professional Skills

  • Strong Problem Solving skills; excellent interpersonal skills
  • Strong interpersonal skills required, including technical and non-technical writing and presentation skills
  • Excellent verbal and written communication skills, and customer service skills
  • Excellent Communication skills and typing skills
  • Strong customer service orientation including positive attitude, sense of urgency, and excellent problem solving, communication, and organizational skills
  • Strong analytical, prioritizing, problem-solving skills
  • Manage and prioritize multiple, competing tasks; strong organizational skills

How to write Desk Resume

Desk role is responsible for customer, interpersonal, troubleshooting, analytical, advanced, microsoft, basic, technical, english, organizational.
To write great resume for desk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Desk Resume

The section contact information is important in your desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Desk Resume

The section work experience is an essential part of your desk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Desk resume experience can include:

  • Excellent proven organizational and prioritization skills
  • Strong communication, problem-solving, time management, and work prioritization skills required
  • Good networking skills to build partnership and strong collaborations with internal and external business partners
  • Strong organizational skills, and ability to prioritize workload and personnel
  • Analytical and creative skills for evaluating large quantities of information and prioritizing
  • Excellent interpersonal skills, including verbal and written communication, superb listening and follow-up abilities

Education on a Desk Resume

Make sure to make education a priority on your desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Desk Resume

When listing skills on your desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical desk skills:

  • Excellent relationship building skills with strong issue resolution and conflict management skills
  • Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
  • Good interpersonal skills and verbal/written communication skills
  • Demonstrated finance / financial planning / analytical skills gained through formal education or work experience
  • Strong organisational skills with the ability to prioritise demanding workloads to ensure deadlines are met
  • Demonstrate excellent PC skills, including Microsoft Outlook and Excel

List of Typical Experience For a Desk Resume


Experience For Service Desk Administrator Resume

  • Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
  • Strong administration skills, with high attention to detail
  • .Excellent organizational skills and able to work in a cross-functional, fast-paced team
  • Attention to detail, strong verbal communication , customer service and keyboarding skills
  • Understanding and effectively utilizing the capabilities of systems and resources

Experience For Help Desk Intern Resume

  • Communicating effectively with all members of the MLH organization
  • Presenting ideas effectively
  • Proven experience diagnosing, troubleshooting, and correcting issues quickly and accurately, locally or remotely
  • Proven knowledge of key Finance and Accounting concepts illustrated through related coursework or work experience
  • Develop and maintain up to date knowledge of the products in order to effectively align customer’s buying vision to V1 solutions
  • Structured face to face selling skills
  • Basic computer skills (Microsoft Excel, Word etc)

Experience For Help Desk Assistant Resume

  • Work effectively with team members in other locations situated regionally, Tokyo, Hong Kong, Singapore
  • Exceptional communication skills (written, and verbal)
  • Directs and controls activities performed to effectively manage end-to-end capacity for AFR (procure capacity, plan and control network)
  • Relate to and effectively communicate with all levels of Studio staff
  • Make changes on agent split/skills and services as when upper management asks for changes
  • Prior Experience and familiarity with Mobile Device Management tools to manage large mobile device environment
  • Develop technical knowledge and troubleshooting skills on the Optiv internal applications and IT environment
  • String troubleshooting skills
  • Applies project management skills to lead/facilitate projects for the team/area supported

Experience For Tier Service Desk Resume

  • Relational database skills ( e.g. SQL Server ) highly desirable
  • Organisational & problem solving skills (essential)
  • Preferably knowledge and SAP ERP. Communication skills, networking, analysis and teamwork
  • Building strong relationships with clients and staying up-to-date with a fast-evolving client base
  • Demonstrating a good understanding of the customer's business needs and applying them to the management of system events & incidents
  • Working with our Fault Desk Supervisors to mobilise appropriate responses to high priority, high profile incidents and emergency responses
  • Ensuring governance of major incident process effectiveness and, lead communications internally and with senior management of customer organisation
  • Strong working knowledge of MS Office suite, imaging, email, web access
  • Good at problem solving and researching

Experience For Desk Based Account Manager Resume

  • Experience squeezing out milliseconds out of rails to make blazing applications
  • Experience developing and implementing continuous service improvement plans
  • Experience supporting an end user computing environments
  • Experience designing and building large-scale, data intensive distributed web services and applications
  • Build strong relationships with clients, and staying up-to-date- with a fast-evolving client base
  • Prioritizes, classifies, prepares work orders, distributes them to crews and schedules service calls, according to contractual designations
  • Gain a strong technical and business focused understanding of APAC Markets businesses and our technical implementation

Experience For Senior Technician, Help Desk Resume

  • Excellent understanding and ability to support DaVita’s proprietary Clinical Applications
  • Creates, develops and maintains good relationships with service providers, while facilitating negotiations of best rates at country level
  • Experience in offer management and proposal creation, ideally with exposure to large deals or Enterprise Licensing Agreements (ELA’s)
  • Work with processing to prioritize workflow to ensure loans set to close are completed promptly
  • Experience managing outsourced service provider
  • Experience in developing C++ real time applications
  • Manage a portfolio of accounts providing excellent levels of customer support
  • Windows server experience with an understanding of Active Directory

Experience For Service Desk Operator Resume

  • Experience with Windows 7/8/10 computer systems, Google Collaboration Apps, and MS Office 365
  • Proven time and resource management
  • Prioritize and organize personal workload
  • Validate and transmit wire within 30 minutes if receipt or less
  • Manage the relationship with other development teams for stronger technical integration
  • Demonstrate resourcefulness and ability to overcome obstacles

Experience For Manager, Help Desk Resume

  • Experience with user-centered interaction design
  • IT literate with good understanding of Word, Excel and Outlook
  • Experienced depot/hire manager acquired within industry recognised company
  • Sales experience in a fast paced environment
  • Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues
  • Escalate “high-priority” tickets to proper groups following procedure for notifications
  • Years relatable experience

Experience For Desk Head Resume

  • Experience in a Business Analysis role within a financial institution
  • Train, develop and provide guidance to RMs so that they can be effective in their jobs, able to specialize in specific markets, and be a team player in TPC
  • Previous outbound telesales experience (preferably B2B)
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for
  • Experience Managing a Service Desk, Help Desk, NOC or Call Center required
  • Sales/ marketing opperations and or communications experience
  • Evaluates Key Performance Indicators (KPIs) and critical success factors to measure process effectiveness
  • Determines staff needs and provides structure to set priorities and prepare for anticipated growth and expansion of services

Experience For Customer Desk Representative Resume

  • Previous experience with PCs, Linux, Windows 7/Windows 10, and MS Office
  • Previous experience handling options and futures trades
  • Build and maintain a strong and close relationship with local and regional partners from Product, Business and support areas of the Countries covered
  • Experience with stock, option and mutual fund trading
  • Strong knowledge of securities regulations, basic corporate actions and reorganization items and market mechanics
  • Implements software patches, security fixes, and tests and validates modified system configurations
  • Build and maintain a strong and close relationship with local and regional partners from Product, Business and support areas of the Country covered
  • Experience of working in a team environment (essential)
  • Good attention to detail along with the ability to remain composed when working under pressure (essential)

List of Typical Skills For a Desk Resume


Skills For Service Desk Administrator Resume

  • Strong communication skills – good English written and verbal essential
  • Excellent business analytical and problem-solving/trouble shooting skills
  • Excellent Customer service skills including correct English grammar and spelling
  • Demonstrated skills in establishing objectives and achieving results
  • Strong written and verbal communication skills, including the ability to dialogue with executives with confidence when necessary
  • Strong problem solving and risk mitigation skills
  • Cooperative team-player, effective listening skills
  • Strong influencing and persuasive skills
  • Strong quantitative background and problem-solving skills

Skills For Help Desk Intern Resume

  • Strong q/kdb and C++ programming skills
  • Proven planning, team work and managerial skills
  • Experience in electronic banking platformsSkills
  • Proficiency in time management and prioritisation skills for tasks depending on requirements
  • Proven skills in negotiation, analysis, logic, problem solving, and leadership
  • Excellent OOP skills in C# / Windows programming essential

Skills For Help Desk Assistant Resume

  • Team-player, co-operates and communicates effectively with other regional team members and senior management
  • Self-starter, results-oriented, self-assured, independent, analytical, strong communication and presentation skills
  • Strong verbal and written composition skills
  • Excellent Organisation, communication & interpersonal skills with a Motivated ‘Can-Do’ attitude
  • Strong analytical and technological skills and proficiency with Microsoft Office products

Skills For Tier Service Desk Resume

  • Excellent verbal and written communication skills to communicate across a broad base of internal and external customers
  • Strong execution skills (thorough follow-through and attention to detail)
  • Strong communication skills; convey instructions clearly
  • Good analytical skills and intellectual curiosity
  • Strong written, verbal, analytical and interpersonal skills required
  • Solid SQL skills, preferable with MySQL
  • Ensures excellent customer service and communication skills with surgeons, anesthesia, team members and management
  • Good communcation skills and telephone manner

Skills For Desk Based Account Manager Resume

  • Good analytical skills and willingness to make hard decisions
  • Strong customer service skills required; able to problem-solve and diagnose complex tasks
  • Strong phone skills is essential
  • Strong interpersonal skills applicable for communication with external contacts as well as internal colleagues
  • Good communication skills, with an ability to communicate across all levels of management
  • Good communication skills absolutely essential

Skills For Senior Technician, Help Desk Resume

  • Strong Technical skills in VB, C# etc
  • Strong Communication skills- this role can be client facing
  • Strong communication skills Verbal and written English/Arabic and Kurdish
  • Need to have very good knowledge of EXCEL, Powerpoint and ideally visual basic skills
  • Good communication skills, both written and verbal (essential)
  • Listening, verbal, written and interpersonal skills
  • Developed sales skills – opening, questioning, objection handling and closing

Skills For Service Desk Operator Resume

  • Strong experience documenting build standards, and generating user facing documentation and HOW TOs
  • Prior experience working with a ticketing system
  • Self starter with prior experience building and maintaining complex, cross-functional contract execution and process across sales, legal, and finance
  • Prior experience working with ServiceNow, BMC Remedy, Heat and other ticketing systems
  • Learn advanced troubleshooting and analytical skills for custom applications
  • Work effectively with employees and management of all levels [to include multi-national staff, superiors, and ranking military officers.]

Skills For Manager, Help Desk Resume

  • Excellent Linux OS and scripting ( eg Perl or Python ) experience essential
  • Great relationship building and interpersonal skills
  • Knowledge, skills, and abilities include: accountability, customer focus, decision making, interpersonal relationships, results-focused
  • Conflict resolution, facilitation, feedback and consensus building skills
  • Report writing skills and computer knowledge

Skills For Desk Head Resume

  • Well-developed stakeholder networking skills
  • Basic tag trouble-shooting skills
  • Excellent understanding and extensive Fixed Income product experience (~10yrs)
  • Excellent understanding of Fixed Income product experience
  • Soft skills course completion directly relating to customer care
  • Experience working with city officials and PIO’s and solid market knowledge and DMA
  • Strong Microsoft Office Experience {Word, Excel, Outlook & PowerPoint}
  • Works effectively with other team members and departments
  • Strong previous B2B Account Management experience

Skills For Customer Desk Representative Resume

  • Knowledge, skills and abilities necessary to perform the job, inclusive of physical requirements that cannot be accommodated
  • A hunger to develop skills and business knowledge
  • Work effectively within established contractual turnaround times
  • Well-developed English verbal and written communication skills
  • Interact effectively with all levels of customers
  • Technical, with strong analytical skill and attention to detail
  • Cross-culture political skills
  • Advanced presentation/PC skills (Excel/Powerpoint/Word)

List of Typical Responsibilities For a Desk Resume


Responsibilities For Service Desk Administrator Resume

  • Excellent analytical, decision-making, problem-solving, teamwork, and time management skills while maintaining attention to detail
  • Related experience including 1+ years of supervisory and/or demonstrated leadership experience
  • Strong relationship building skills and ability to navigate complex client organisation structures
  • Excellent phone and keyboarding skills
  • Good problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations

Responsibilities For Help Desk Intern Resume

  • Excellent corporate communication skills, both verbal and writing. English and Spanish, advanced level
  • Excellent communication skills in English (both spoken and written), French knowledge is an asset
  • Solid English language proficiency required, German language skills an asset
  • Strong computer skills including Microsoft Office Suite, PassPort, OMS/SCADA, CIMS, and ARCOS
  • Excellent communication, technical, analytical, and interpersonal skills
  • Excellent communications skills: ability to communicate in a clear, personable and enthusiastic manner with all levels of the company
  • Strong leadership, interpersonal and people management skills with the ability to relate and manage all levels of staff
  • Advanced troubleshooting and problem solving skills utilizing these tools
  • Strong experience in analysing, modelling & summarising historical & live sets of financial data – preferably within the equities domain

Responsibilities For Help Desk Assistant Resume

  • Prior experience in managing or implementing Enterprise Service Desk Applications such as CA, Remedy, ServiceNow or other major products
  • Telephone and distance selling experience with ability to develop and maintain good customer relationships
  • Work effectively with employees and management of all levels national staff, superiors, and ranking military officers]
  • Deal registration or bid desk experience or 2 years of CDW experience within Sales, Product Management or Purchasing functions
  • Prior experience working in customer service related roles
  • Effectively communicate with customers at all levels of technical understanding

Responsibilities For Tier Service Desk Resume

  • · Demonstrate experience with third party skip tracing tools i.e. Experian Social Search, Metronet and LexisNexis
  • Technical troubleshooting, diagnostics, and incident management skills
  • Prior Finance experience preferably in financial modeling
  • Solid experience in agency/broadcast television newsgathering and production, particularly live video
  • Strong experience providing user support for current MS Office Applications/Solutions
  • An entrepreneurial mindset, negotiation skills and sound understanding of products
  • Operates independently with overall results appraised largely on the efficient and effective attainment of goals and objectives
  • Proven experience with build and operation of Global Service Desks
  • Effectively communicate verbally and in writing to provide guidance to internal and external partners and clients

Responsibilities For Desk Based Account Manager Resume

  • Experience with demonstrated ability to research sector views and help manage risk all at the same time
  • Effectively communicate with Team Leads/Supervisors to solve common challenges
  • Demonstrated experience as an executive assistant
  • Prioritize, multitask and cooperate with partners across a wide range of locations and cultures
  • Competent MS Office skills, especially PowerPoint and Excel
  • Proven professional experience (approx. 5-8 years), e.g. in the field of supply chain management, data base user management, or product life cycle management

Responsibilities For Senior Technician, Help Desk Resume

  • Language Skills: fluency in German/Italian is Mandatory
  • Basic computer skills in Microsoft Office applications
  • Experience in the Information Technology field with Service Desk or Help Desk experience required
  • Effectively communicates the BlueLinx brand and provides samples to Lowes and THD Pro Desk associates
  • To engage effectively with the Account Management teams to create and develop sales leads
  • Computer literacy and system skills and knowledge are essential

Responsibilities For Service Desk Operator Resume

  • Strong commitment to risk management and able to foster an effective risk culture
  • Documenting and ticketing experience
  • Working knowledge of ServiceNow with 2-3 years experience using the tool
  • Programming experience – read, evaluate and, occasionally, code propriety financial models
  • Experience developing, maintaining, deploying, and supporting Fixed Income applications
  • Experience designing and performing quality auditing, coaching, metrics, and processes

Responsibilities For Manager, Help Desk Resume

  • Experience using Windows 7 including saving and accessing files on a file server
  • Experience with Unix/Shell/Perl programming and in working with Oracle DB using PL-SQL
  • Previous experience supporting a major incident management process, driving incident escalation and managing bridge calls
  • Experience working with a ticketing system and utilizing a knowledge base to troubleshoot issues
  • Experience of dealing with Customers, managing expectations and remaining courteous at all times
  • Strong track record in delivering in a fast moving and challenging environment
  • Experience developing and providing Service Level Agreements and Service Desk deliverables

Responsibilities For Desk Head Resume

  • Demonstrates success at troubleshooting, problem identification, and problem solving
  • Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents required
  • Good financial and business awareness, using quantitative reasoning and common sense
  • Proven problem solving ability with critical and creative thinking
  • Excellent analytical and problem solving abilities including the ability to troubleshoot and resolve a wide variety of issues

Responsibilities For Customer Desk Representative Resume

  • Experience managing a Team management at an agency Trading Desk or programmatic technology vendor
  • Experience working with enterprise systems and monitoring tools ITSM products
  • 3) Experience working with a ticketing system and knowledge of active directory(mainly just password resets)
  • Experience of working or supporting a target based environment
  • Experience in supporting the tracking and execution coordination of results and financial objectives
  • Ensures effective understanding, analysis, and reporting of key metrics such as price, productivity, inflation; coordinates related activities

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