Customer Service Support Resume Sample

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John Cronin
20713 Kohler Manor,  San Francisco, CA
+1 (555) 951 5179

Work Experience


Customer Service Support Specialist
11/2016 - PRESENT
Boston, MA
  • Support customer service operations of countries in Asia Pacific
  • Responsible for order entry, document processing, order monitoring and stakeholder management
  • Prepare process reports, web orders and billings
  • Actively seek opportunities for continuous improvement initiatives in cooperation with the team and respective process owners
  • Copies and files various reports
  • Contacts customers to reschedule cable hookup appointments
  • Distributes and files various reports
Customer Service Support
09/2009 - 07/2016
Philadelphia, PA
  • Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
  • Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
  • Create EIR Inspection templates in service software that are submitted by district offices
  • Track & Document all Inspections created by the team
  • Obtain knowledge of EIR dispatching process in order to better support district offices
  • Obtain basic understanding of the EIR mobile software the inspectors uses to complete EIR inspections
  • Review and edit validations, equipment qualifications, and study protocals. Advise and assist authors on content
  • Participate in administration of the change control system covering standard operating procedures (SOPs), forms, material specifications, validation and study protocols, interdepartmental projects, etc
Customer Service Support Intern
07/2003 - 05/2009
Boston, MA
  • Performs various copying and faxing services
  • Compiles CSR absence reports and doctor’s notes
  • Telephone support for external and internal calls
  • Assist CSE with closing – FWSS, XSAT & XOG
  • Use of various business systems (FWSS/XSAT, Voyageur, EMP, CAPS, OLI, Supply Net, XPS, FIST, Open-Up Time, iSRVE and FIC)
  • Manage install activity for Guam and Saipan. Play an critical roll in monthly, quarterly, and year-end Install Activity are captured into the system
  • Provide remote customer call assistance using Xerox software for technical problems
  • Processing the help request before and during the conference calls on multiple platforms
  • Accountable for assigned calls/bridges, answering questions about the conferencing, troubleshooting, and escalating when necessary while providing excellent customer services

Education


Strayer University - Nashville Campus
1999 - 2003
School's Degree in Business

Professional Skills


  • Understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements
  • Excellent oral and written communication skills, in addition to listening, problem solving, diagnostic, and organizational skills
  • Have strong problem solving skills and quick decision-making skills
  • To use your skills to engage your caller by building rapport and using effective listening skills
  • Effectively manage multiple priorities with strong organization and planning skill-set
  • Excellent communication skills able to effectively communicate with people in various roles and perspectives
  • Strong Analytical Skills - Possess great understanding of metrics and data for reporting, ability to forecast optimal staffing levels

How to write Customer Service Support Resume

Customer Service Support role is responsible for customer, computer, microsoft, organizational, interpersonal, organization, excel, telephone, sap, english.
To write great resume for customer service support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Support Resume

The section contact information is important in your customer service support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Support Resume

The section work experience is an essential part of your customer service support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Support resume experience can include:

  • Work independently yet have excellent interpersonal skills and the ability to communicate effectively with other Team Members and Team Leadership
  • Demonstrated customer service skills experience in a high-volume call center
  • Well-developed organizational and communication (oral and written) skills enabling effective interaction with staff
  • Good analytical, problem solving and system skills
  • Genuine team player with strong relationship building skills
  • Provide solid problem solving skills with proficient attention to detail

Education on a Customer Service Support Resume

Make sure to make education a priority on your customer service support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Support Resume

When listing skills on your customer service support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service support skills:

  • Good command of the English language, strong phone skills and pleasant personality are required
  • Good prioritization, time management, and organizational skills
  • Excellent PC skills (Word, Excel, Internet); SAP experience helpful
  • Proven track record solving complex customer problems utilizing deep customer empathy in conjunction with numerical, abstract and verbal reasoning skills
  • Highly capable in effectively organising and prioritising workloads with the ability to multi task
  • Demonstrate proficiency in oral and written communication skills, including appropriate grammar and spelling

List of Typical Experience For a Customer Service Support Resume

1

Experience For Customer Service Support Representative Resume

  • Proven influencing skills and innovative approaches to problem solving
  • One to two years experience in an administrative position with experience in order processing/order entry or related experience required
  • A good understanding of computer skills desirable, especially Excel
  • Strong computer skills with knowledge of Microsoft Office and Outlook
  • Strong organizational skills and ability to multi-task under various time constraints in a fast-paced environment
  • Good oral and written communication skills and the ability to draft routine correspondence
  • Very good English written and spoken skills
  • Very strong organisation skills
2

Experience For Customer Service Support Specialist Resume

  • Possess strong analytical, interpersonal, administrative and communications skills
  • Solid computer skills with proficiency in Excel, Word and PowerPoint
  • Multi-task and work in a fast-paced environment, Skill in prioritizing tasks required
  • Upervisor experience or relevant working experience
  • Maintain Central Data Repository of prior Operating Experience (Historical Data)
3

Experience For Customer Service & Support Representative Resume

  • Communicate effectively with all levels of external and internal customers
  • Proven experience in customer service in sales (preferably in the office products or office sofware industry)
  • Basic Ms office and data entry skills
  • Contributing to a positive team experience
  • Experience identifying improvements and managing change in teams
  • A basic technical or mechanical understanding. Some manufacturing experience would benefit
  • Provides prompt attention to late and emergency bids and prioritizes all pending coordinators bids received from the vendor awaiting proposal to the client
4

Experience For Manager, Customer Service & Support Resume

  • Relevant experience in leading Customer Service and Support organizations, leveraging world class BPO partners
  • International experience, ideally working with partnering companies both domestic and offshore
  • Experience: Three to five years in a customer service related role supporting various departments and preparing export documents
  • Clinical toxicology experience, including prescription drug monitoring
  • Very Good level of English and French (mandatory), both writing and speaking
  • Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers
  • Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
  • Strong knowledge in SAP R/3 SD Module or Other ERP's, Customer Service Order Processing & Order Management processes
5

Experience For Customer Service Support Rep Resume

  • Direct hands-on experience with next-generation sequencing technologies and associated library preparation biochemistries
  • Detail oriented with strong troubleshooting capabilities
  • Operates flow cytometer instruments and acquires the data necessary for all immunophenotyping tests provided by the Flow Cytometry Laboratory
  • Strong technical understanding of products and vehicles
  • Maintain good understanding of company’s products, services and their functions
  • Excellent organizational and multi-tasking ability
  • Enior leadership experience in global customer service and support function, product planning, or field engagement
  • Project management experience with increasing levels of responsibility
6

Experience For Temporary Customer Service Support Resume

  • Proven track record of establishing a support infrastructure
  • Previous experience in a customer or partner facing role
  • Build and maintain good working relationships with customers and carriers
  • Experience with desktop and/or online software and/or tax software troubleshooting
  • Experience using automation technologies such as Ansible to automate server builds, installation, configuration and change management
  • Solid understanding of network topology and technologies such as firewalls, load-balancers, DNS, VPN, NAT
  • Experience in the design and configuration of AWS services such as VPC, ECS, Auto Scaling, ELB, ALB, EC2, S3, IAM, Security Groups
7

Experience For Customer Service Support Specialist Rma-temp to Hire Resume

  • Multi-task and be highly flexible to meet changing priorities
  • Strong understanding of Veritiv products, services, processes and procedures 
  • Experience in a call center or financial/banking environment
  • Experience with cloud computing and virtualized environments
  • Customer service experience, including account development and customer follow-up
  • Experience in manufacturing or industrial companies are helpful, but not required to perform the essential responsibilities of the position
8

Experience For Lead Customer Service Support Resume

  • Computer experience with Microsoft Office including Word, Excel, PowerPoint, Outlook and Access is required
  • Passionate delivering the best customer experience possible
  • Demonstrate an ability to develop and maintain positive and cooperative working relationship across the bank
  • Experience working with Microsoft Excel and Outlook
  • Experience managing large teams (100 - 200 people)
  • Experience leading digital transformation, innovation and automation strategies
9

Experience For Manager, Customer Service Support Resume

  • Knowledge of processes, tools and techniques for selling goods and services
  • Demonstrated technical expertise across specimen matrices including urine, oral fluids, and hair
  • Demonstrate superior customer service while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands at all times
  • Experience working with BPO partners
  • Soime experience working with MS products, Excel, Word and Outlook desired
  • 1(+) year of experience troubleshooting hardware and software
  • Experience of cash handling and administration roles preferably from a Financial Services background
  • Experience with Word, Excel, and basic computer applications
10

Experience For Customer Service Support Coordinator Resume

  • Strong focus on customer centric service design and implementation
  • Resolving requests using existing knowledge base, historical records and/or own experience
  • Experience in Industrial Distribution/OEM customer service
  • Navigate/operate the SAP & MAPICS XA system
  • Identify and escalate priority issues & route calls to appropriate resource
  • Experience in a customer service or call center role

List of Typical Skills For a Customer Service Support Resume

1

Skills For Customer Service Support Representative Resume

  • Strong organization, planning and time management skills to satisfy customers
  • Strong phone, verbal and written communication skills along with active listening
  • Excellent presentation skills in executive and/or customer-facing settings
  • Excellent listening and communication skills, as this
  • Excellent PC & Windows skills including Microsoft Office
  • Strong analytical and problem solving skills (non-technical)
2

Skills For Customer Service Support Specialist Resume

  • Excellent PC Keyboarding skills; ability to listen and type simultaneously
  • Proven 10 key and typing skills
  • Experience demonstrating positive interactions that insure a good customer experience
  • Good computer skills, especially Microsoft Excel is required
  • Proven pro-active account management skills
  • Strong customer service skills within fast-paced, high volume environment
  • Excellent interpersonal skills 
  • Excellent follow up skills, detail oriented 
3

Skills For Customer Service & Support Representative Resume

  • Strong customer service, communication, and time management skills
  • Excellent communication skills interaction at all levels of the organization
  • Solid customer service, inter personal and communication skills, both written and verbal
  • Strong phone and email skills; ability to carry on extended one-on-one conversations
  • Effective written, verbal, and interpersonal communication skills REQUIRED
  • Proven track record to think strategically and to lead effectively
4

Skills For Manager, Customer Service & Support Resume

  • Good time management skills to deliver on time
  • Strong computer skills with knowledge of Microsoft Office
  • Effective written and verbal communication skills, especially with e-mail and telephone
  • Extremely detail oriented with excellent organizational and interpersonal skills
  • Maintain professional customer service attitude at all times; excellent verbal and written communication skills
  • Soft skills, previous industry experience, unique technologies
  • Good organizational and team work skills
5

Skills For Customer Service Support Rep Resume

  • Reading & Writing skills in languages like Mandarin/Korean/Japanese
  • Demonstrated experience in multi-tasking -- utilizing multiple software programs and talking on the phone
  • Communicate effectively when providing and taking information
  • Experience in handling customer complaints, client focused approach and effective handling of difficult conversations /customers
  • Active listening skills to be used to interpret a customer’s inquiry and to diffuse a potentially tense customer situation
  • Great communication skills (listening, verbal and written) 
  • Customer handling and telephone skills
  • Accurate data entry and interpreting skills
  • Problem solving skills and resourcefulness
6

Skills For Temporary Customer Service Support Resume

  • Prior experience working in JD Edwards an asset
  • Great Communication Skills - Provide clarity and understanding to executives, clients, reports, and internal teams
  • Proficient computer skills including Microsoft Office Word, Excel, and PowerPoint
  • Job Experience: Experience in a customer sales order processing, execution, fulfillment in
  • Great oral, written and interpersonal communication skills
7

Skills For Customer Service Support Specialist Rma-temp to Hire Resume

  • Experience and strong knowledge of DevOp
  • Address difficult issues, and provide clear direction to resolve effectively
  • Customer Service Skills 1-2+ years
  • Data entry skills to accurately document customer service records
  • Laboratory Technologist experience required with at least 1 year of Immunoassay experience
  • Demonstrated strong performance in current position
  • Laboratory Technologist experience required, with at least one year of experience with Instruments
8

Skills For Lead Customer Service Support Resume

  • Intermediate Phone and Computer skills
  • Other computer skills to include Windows, Word, Excel, and Gmail
  • Possess fast and accurate data entry skills
  • Manage multiple tasks efficiently and effectively
  • Obtains sales priorities, communicates priorities to terminal services and monitors allocation of freight to flights
9

Skills For Manager, Customer Service Support Resume

  • Applies interpersonal, communication, and telephone skills
  • MS Word, MS Power Point & MS excel skills
  • Years of Experience: 2 - 3 years’ experience
  • Years of Experience: 2 - 6 years’ experience
  • Years of Experience: 2 - 4 years’ experience
  • Prior relevant customer service experience required
  • Communication & Relationship, high communication skills
  • Having 0-3 years’ experience
10

Skills For Customer Service Support Coordinator Resume

  • Analyze data and demonstrate expertise regarding creating and updating customer Esri Account Profiles insuring they are complete and accurate
  • Effective project management including developing project plans, timelines, tracking, communication with stakeholders, and timely completion
  • Experience supporting and troubleshooting Java applications, SOA, web services (REST and SOAP)
  • Relevant experience in designing and developing Customer Support organizations
  • Very Good level of English and Italian (mandatory), both writing and speaking

List of Typical Responsibilities For a Customer Service Support Resume

1

Responsibilities For Customer Service Support Representative Resume

  • Experience working in a customer centric environment with a strong focus on optimising operational efficiency while delivering a high standard of service that complies with legal and regulatory obligations
  • Excellent computer skills (Microsoft Office, Outlook, Sales Force etc)
  • A solid understanding/experience of the financial services industry is essential
  • Two to four years related sales administration experience and/or training
  • Experience in processing order requests is highly beneficial to the role.
  • Capable of developing strong relationships both internally and externally
  • Consolidate tasks into entry level forms
  • Build and maintain relationships with customer channels to facilitate excellent customer service above and beyond the expectations
  • Experience with nucleic acid amplification and variant detection technologies
2

Responsibilities For Customer Service Support Specialist Resume

  • Assist in the validation of new test methods/instrumentation/reagents
  • Work experience in a Flow Cytometry / Hematology
  • Prioritize requests based on information gathered
  • Escalations experience
  • Prioritise, multi-task and work in a very deadline orientated environment
  • Operates computer terminal to enter and track information, produce reports, and maintain customer service account records
  • Responsible to take phone calls, answer questions, validate information and fill out wire transfer forms, daily check fraud review
3

Responsibilities For Customer Service & Support Representative Resume

  • Strong customer focus and exceptional customer service
  • Arrange transportation to deliver bulk and packaged finished goods to customers
  • Input into system (SAP experience an advantage but not absolutely necessary)
  • Develop and maintain effective interdepartmental communication practices within the GCC
  • Possess strong geographical knowledge
  • To provide efficient and effective service to all internal and external customers
  • Demonstrates proficiency in Paradox, Excel, and Word
4

Responsibilities For Manager, Customer Service & Support Resume

  • Demonstrates proficiency with SITA
  • Two years’ high-level customer service experience
  • Generally, requires 1-5 years related experience
  • Experience with SAP HANA or other big data platform
  • Customer service/call center experience
  • Experience with Oracle CRM (Install Base, Service Contracts, Order Management)
  • Experience with Salesforce.com cases
5

Responsibilities For Customer Service Support Rep Resume

  • Internet-based software experience required
  • Experience in a high velocity customer service environment
  • Customer support / call center experience REQUIRED
  • Demonstrate schedule flexibility (need to be available between 8am-8pm window, includes WEEKENDS AND HOLIDAYS)
  • Customer Service experience required, with international customer service an asset
  • Demonstrate a desire to learn and succeed within a service environment
6

Responsibilities For Temporary Customer Service Support Resume

  • General work experience
  • Two or more years clerical or administrative experience in a professional office environment
  • Demonstrated ability to collaborate across organization lines of business
  • Receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded
  • Customer Service Experience 1-2 years
  • Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing and exchanges
7

Responsibilities For Customer Service Support Specialist Rma-temp to Hire Resume

  • Participating in ensuring an inspections rating of Satisfactory with limited major and repeat findings
  • Researching, troubleshooting and resolving customer problems
  • Responding to customer inquiries, providing professional, customer-facing interaction by phone, email or in person
  • Ensuring service information is accessible by sorting and filing documents/forms
  • Registering new customer account information, initiating credit references, and other accounting related information with set up of new accounts
  • Identifying and address customer needs by actively promoting relevant bank solutions
  • Performing harvesting of cells
8

Responsibilities For Lead Customer Service Support Resume

  • Answering calls and dealing with customer requests
  • Answering calls and directing call where relevant
  • Resolving incomplete patient information for Fibrosure testing
  • Providing ongoing support, assistance and information to customer service staff, and management
  • Maintaining working relationships with employees in other pertinent departments, such as terminal services and sales, to obtain and/or provide information
  • Responding to and routing Customer Service incidents and emails
  • Retrieving copies of active contracts or creating new paper for renewal
  • Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules
9

Responsibilities For Manager, Customer Service Support Resume

  • Maintaining working knowledge of products and their functions for your customers
  • Understanding of other organizational teams including but not limited to: technical support; repair depot; logistics; production; and other operational teams
  • Troubleshooting production issues, and using deductive and eliminative approach to determine root cause
  • Escalating issues to third party vendors and following through to resolution
  • Providing client training for technology enhancements and upgrades
  • Assisting other Customer Service Engineers and Product Specialists (CSE with PM’s)
10

Responsibilities For Customer Service Support Coordinator Resume

  • Assisting with the development and implementation of programs specific to various campaigns throughout the year
  • Updating RSC’s with correct revisions of WI, Processes, Procedures
  • Monitoring of No-Bid RFQ’s from the customer service department
  • Managing cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  • Answering inbound calls in a timely manner

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