Customer Service Executive Resume Sample

4.9
17 votes
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Work Experience


Customer Service Executive
11/2017 - PRESENT
Detroit, MI
  • Strictly follow company’s rule during working hours
  • To response and ensure the customer inquiries and requests are addressed in a timely manner
  • To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
  • To ensure and implement procedure based on ISO work procedure
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
  • To assist and back up other team members and provide supports and report to supervisor
Senior Customer Service Executive
10/2011 - 05/2017
Los Angeles, CA
  • To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer
  • To response and ensure the customer inquiries and requests are addressed in a
  • Fulfill other tasks as assigned by Customer Service Manager
  • Manage orders for imported stock (e.g., from European vendors and Japanese licensees)
  • Manage DC capacity and execute outbound deliveries per SO
  • Coordinate and manage order fulfillment issues related to Planning, Logistics, and Finance etc
  • Receive approvals from Product Team before executing product return transactions in the ERP system
Vnc-airfreight Customer Service Executive
05/2005 - 06/2011
Philadelphia, PA
  • To coordinate with sales team, other departments, suppliers and other ticket centers to ensure customers’ requirements are met
  • Process orders and/or return order
  • Information monitoring which ensure accurate data maintenance in ERP system
  • Coordinate and manage order fulfillment issues related to Sourcing, Logistics, Finance etc
  • Automation concepts
  • UAT and tools environment
  • Strong negotiation, communication, planning, presentation and analytical skills
  • Excellent oral , written communication and interpersonal skills
  • Four passes in G.C.E A/L. Part qualification in CIM or equivalent qualification

Education


Belhaven University
1999 - 2004
Bachelor's Degree in Business Administration

Professional Skills


  • Demonstrate strong communication skills with excellent attention to detail in written communication
  • Typing skills & computer skills
  • Develop existing skills and learning new skills to strive to offer the best possible service
  • Strong organisation/planning/prioritisation skills
  • Strong organisation / planning/prioritisation skills
  • Demonstrate the interpersonal skills needed to deal effectively with their colleagues
  • Good communication skills (oral and written) and interpersonal skills

How to write Customer Service Executive Resume

Customer Service Executive role is responsible for customer, telephone, analytical, english, excel, interpersonal, reporting, training, basic, word.
To write great resume for customer service executive job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Executive Resume

The section contact information is important in your customer service executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Executive Resume

The section work experience is an essential part of your customer service executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Executive resume experience can include:

  • Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate
  • Highly organised with good time management skills and a logical approach, able to prioritise their workload and able to work independently or as part of a team
  • Excellent telephone manner and proven oral and written communication skills
  • Effective cross-functional team member with good conflict resolution skills
  • Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
  • Meeting client requirements on time and effectively thereby winning their goodwill

Education on a Customer Service Executive Resume

Make sure to make education a priority on your customer service executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Executive Resume

When listing skills on your customer service executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service executive skills:

  • Good communication skill and interpersonal skill, be able to build good working relationship (internal and external)
  • Very good aptitude for problem solving and good analysis skills
  • Excellent organisational skills and an ability to handle multiple projects, meeting deadlines through effective time management
  • Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external)
  • Strong in interpersonal and good communication skills
  • Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner

List of Typical Experience For a Customer Service Executive Resume

1

Experience For Senior Customer Service Executive Resume

  • Positive attitude, excellent customer servicing, cross-selling and problem solving skills
  • Good communication skills, customer oriented and maintain a professional image
  • Strong written, verbal skills in both English (Chinese/ Japanese and Korean is an advantage)
  • Previous experience of handling customer enquiries effectively both over the phone and in writing, in a professional service environment
  • Strong problem-solving skills with the ability to investigate in detail
  • Effectively communicate with internal and external stakeholders, manage expectations and deliver positive and efficient service experience
  • Good computerized skills
  • Customer-focused with excellent communication and interpersonal skills
  • Strong Interpersonal/communication skills, both written and verbal
2

Experience For Airfreight Import Customer Service Executive Hochiminh Resume

  • Resolving complaints promptly and effectively
  • After initial training, is able to function effectively across multiple channels including inbound and outbound telephony and email
  • Is able to effectively use automated information systems
  • Communicate effectively and build trust
  • Excellent communication skill with an ability to work under pressure
  • Swiftly and effectively modify reservations, handle special requests and resolve complaints via phone and email
3

Experience For Vnc-airfreight Customer Service Executive Resume

  • Update customer on latest delivery schedule for their order/goods (weekly) to ensure customer stock is under good control and monitoring,
  • Pro-active and meticulous with analytical skills
  • 3+years’ experience in Ag Industry with extensive experience in Customer Service /Supply Chain Areas
  • Proven track record of customer service experience (min 2-3 years)
  • Reporting skills (use of Excel VLOOKUP & internal systems)
  • Solid experience in the design and delivery of fixed passive telecommunication access networks – FTTH
  • Proven experience and ability in a customer/service delivery focus environment
  • Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands
4

Experience For Customer Service Executive Arabic Resume

  • Professional level understanding and experience on the routing protocols and switching technologies
  • Previous experience of delivering the very best in customer service and managing customer complaints from within a fast-moving, customer oriented environment
  • Experience in handling credit card or processing orders using credit cards
  • Upskill service desk by delivering training, breakout sessions or on the job guidance
  • Experienced in order processing and following up customers queries
5

Experience For Vnc-solutions Customer Service Executive Resume

  • Experienced in Supply Planning, Order Management, Production Planning would be advantage
  • Hands On experience of TCP IP networking (including LAN, WAN, & WLAN) & SIP
  • Experience in managing escalations and mitigation planning
  • Demonstrates capability for problem solving, decision making, sound judgment, assertiveness
  • Customer service, order processing and export shipping experience
  • Good at English and Vietnamese Communication (speaking and writing)
  • Very good knowledge of all LAN switching technologies eg Spanning Tree, VLAN management and VTP concepts – Needed on Cisco, Nexus, HPN/Aruba, & Junipers
  • Strong understanding of IP addressing schemes, DNS, and DHCP
  • Solid working knowledge of ITSM best practices such as ITIL service activities related to release management and testing activities
6

Experience For Dealer Services Technical Support & Customer Service Executive Resume

  • Experience on security systems, including Firewalls, IDS/IPS, anti-virus software, authentication systems, log management, content filtering, etc
  • Working experience in NOC environment & troubleshooting of large networks, IPLCs, Access network & RF
  • Experience with configuration of Cisco IP phones, Testing & Troubleshooting
  • Strong understanding of VOIP, VMware & Cloud Computing concepts
  • Be confident working under your own initiative and prioritising your time
  • Hands on experience in building Dashboards & SLA Performance reports enabling jeopardy management
7

Experience For Airfreight Import Senior Customer Service Executive Resume

  • Experience in driving improvement initiatives & delivering business benefits
  • Experience in driving Automation Projects using data analytics, Advanced Excel Techniques, VBA Macros, SQL or Microsoft Access
  • Hands on experience in building KPI dashboards & SLA Performance report enabling jeopardy management
  • Excellent Understanding of Service Delivery, Service Assurance & billing processes of telecom operator – Enterprise, Wholesale or Retail
  • Experience in driving data analysis using excel, Minitab or Microsoft Access
8

Experience For Global Customer Service Executive Spanish Resume

  • Preparation of Instruction sheets for Imports and Export of goods and coordination with the clearing and forwarding agents
  • Experience of working in a customer facing supply chain role
  • Exposure and good understanding of Customer Engagement and Consultative Selling
  • Proven track record of providing five star customer service
  • Good command of written and spoken English, including Mandarin
  • 6 months of working experience preferably in ocean freight / air freight industry
  • Liaise with internal DHL departments/personnel to set up and ensure the effective management and processing of customers and their jobs
9

Experience For Customer Service Executive, SG Resume

  • Working experiences preferably in a call centre or customer service role
  • To verify and check end of day balancing of premium collection by the branch is in good order and timely submission to F&A, HO
  • Experience and understanding of logistics field or fresh graduated is welcome
  • Conduct weekly Sales Validation for cancellation and acquisition cases and provide analysis on trends and processing gaps
  • Have a strong customer focus including an enthusiastic and positive approach to work
  • Hands on experience in managing complex UCC and LAN/WAN environment
  • Oversees resource deployment across process for Team Size, Shift Utilization, Roster planning, Skill sets
10

Experience For Contract Logistics Customer Service Executive x Resume

  • Hands On experience on IMS (Cramer), FMS (Net expert), Trouble ticketing module (Remedy)
  • Experience in network element configuration and troubleshooting
  • Good understanding of systems
  • Passion in delivering excellent customer service
  • Strong understanding of customers and market dynamics
  • Identify and diagnose problems; evaluate whether they are service-affecting, then prioritize for resolution - especially with concurrent troubles
  • Experience in the shipping and/or logistics industry, preferably within the local market
  • Relevant customer serving experience preferable

List of Typical Skills For a Customer Service Executive Resume

1

Skills For Senior Customer Service Executive Resume

  • Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Has excellent communication and problem-solving skills
  • Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers
  • Team player with good listening skills
2

Skills For Airfreight Import Customer Service Executive Hochiminh Resume

  • Professional/Technical Experience Solid background and working experience in Telecom/GIS/AutoCAD
  • Strong organisational skills are essential, paired with an eagle eye for detail when completing administrative tasks
  • A proven track record of working in a customer service environment is required, but financial services experience is not a priority
  • Strong phone, written and verbal communication skills along with active listening
  • Takes ownership with strong problem solving skills
3

Skills For Vnc-airfreight Customer Service Executive Resume

  • Is courageous and decisive, prioritizes effectively, maintains a clear focus and sees action through to delivery
  • Excellent English communication skills and telephone ethics
  • Good communication skills (English and local)
  • Excellent Telephone/written/verbal Communication skills
  • Good communication skills (both written and verbal) in English and German
  • Adaptability– Able to effectively deal with change and diverse people and adapts to changing work environments, work priorities and organizational needs
  • Strong Interpersonal/communication skills both written and verbal
4

Skills For Customer Service Executive Arabic Resume

  • Have excellent communication skills (both written and verbal)
  • Excellent communication skills (ability to communicate across all levels of the business both internally and with external customers)
  • Excellent Windows Word and Excel skills
  • Effective communication skills and the ability to handle multiple tasks all with an attention to details
  • Strong negotiation skills very important
  • Solid experience in GIS Delivery ( Experience in SpatialNET , AutoCAD , Other GIS Softwares)
  • Using questioning skills to accurately identify the customers query
  • Acquiring knowledge & skills of related areas of the process
  • Other important skills: active listening, problem solving, judgment and decision making, critical thinking
5

Skills For Vnc-solutions Customer Service Executive Resume

  • Positive telephone manner as well as attentive listening, writing and communication skills
  • On job training and other soft skills learning courses
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • After initial training, is able to function effectively across multiple channels including inbound and outbound telephony, e-mail, white-mail and fax
  • Sound analytical, problem-solving skills and ability to drive results
  • Strong working knowledge and experience in project management
  • Demonstrate excellent net-working with cross functional teams and the integration points
6

Skills For Dealer Services Technical Support & Customer Service Executive Resume

  • Telephone based customer service experience, PC and networking experience
  • Communication skills training
  • NOC Experience/Planning Experience of 0-1 years
  • Excellent Excel Experience to include Macros, Advanced reporting techniques and formulae’s
  • Good PC knowledge and typing skill with 40 wpm
7

Skills For Airfreight Import Senior Customer Service Executive Resume

  • Multi skilling across service management to expand skill set and cover as DOA when required
  • A desire to constantly learn and develop new skills in an ever changing environment
  • Solid experience in handling customers’ complaints
  • Demonstrated customer service experience and order processing is required
  • Pays attention to details, has rigorous coordination skills and is result focused
  • Demonstrate excellent customer service throughout the customer’s journey
  • Desired Skills and Abilities
  • Manage and respond to customer enquiries effectively and promptly
  • Crisis Management experience or capacity to learn this skill
8

Skills For Global Customer Service Executive Spanish Resume

  • Previous Call Centre or Helpdesk experience or the capacity to rapidly acquire this skill
  • A high level of communication skills is required
  • Good in English communication and excellent in Thai language
  • Experience and strong ability to deal in different time zones
  • Strong ability to manage and prioritize Orders / tickets to meet end customer expectations and aggressive targets
  • Telecom experience preferably in Telecom assurance for Operate and maintain network
  • Balanced interpersonal style; a team player able to work effectively with employees at all levels
9

Skills For Customer Service Executive, SG Resume

  • 1) Key technical skills and knowledge
  • Be able to work to deadlines effectively and have the ability to multitask
  • Basic Skills in Broadband & IP Domain
  • Train new team members on communication skills
  • Basic PC skills- Microsoft Office, predominantly Excel
10

Skills For Contract Logistics Customer Service Executive x Resume

  • Work with various internal departments and become familiar with the overall businesses strategy to effectively execute each risk & control program
  • 6) Hands on for CBOSS/NetScope/Remedy and analytical skills
  • Working experience in NOC environment & troubleshooting of large networks, IPLCs, Access network & RF
  • Supporting Accounts Manager by consolidating daily transactions (performance report, status report, etc)
  • Working experience on SDH/SONET or DWDM Muxes
  • Working experience in chemical industry/FMCG
  • Establishing professionalism and good relationship with our clients
  • Sending out invoices based on priority
  • Ensuring excellent customer service is given always

List of Typical Responsibilities For a Customer Service Executive Resume

1

Responsibilities For Senior Customer Service Executive Resume

  • Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
  • Good communications skills are required, both verbal and written
  • Ensure all cases prior to going legal have written communication to all relevant parties confirming events, offers and outcomes
  • Good understanding of ISP Operations and Routing
  • LC knowledge and experience preparing LC shipping documents
  • Check that orders meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs license
2

Responsibilities For Airfreight Import Customer Service Executive Hochiminh Resume

  • Strong ability to overcome objections and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
  • Solicit and update monthly forecast figures to enable effective raw material planning
  • Provide an effective and compliant service to customers to ensure that a consistent approach is provided across the business in dealing with customer enquiries
  • University graduate or equivalent with 2-3 years relevant telemarketing & CS experience
  • Preferably with SAP experience in a manufacturing environment
  • Experience in Satellite, Broadcasting & Media environment is an added advantage
  • Preferable with experience working in teams
  • Effective presentation of data using Excel and Powerpoint
3

Responsibilities For Vnc-airfreight Customer Service Executive Resume

  • SOP experience in manufacturing background
  • Customer centric - Good customer handling capabilities
  • Experience in Process design, process consulting & Automation Tools development
  • Experience in Delivering Process blueprint / architecture for Greenfield Operators or matured telecom operators
  • Hands on experience in using eTOM, Six Sigma & Industry frameworks
  • Excellent Understanding of Service Delivery process of telecom operator – Enterprise, Wholesale or Retail
  • Contact Field delivery partners for validating scheduled jobs and timelines for delivery
  • Experience in driving business excellence initiatives
4

Responsibilities For Customer Service Executive Arabic Resume

  • Experience in Telecom Process design & process consulting
  • Hands on experience in using eTOM, ITIL & Industry frameworks
  • Good Understanding of Telecom Wireless & Wireline Product portfolio – Mobile Prepaid, Postpaid, MPLS, ILL, IPVPN, UCC etc
  • Experience in Networking field
  • A positive approach to and a commitment to improving the customer experience
5

Responsibilities For Vnc-solutions Customer Service Executive Resume

  • Experience in handling international customer – Service Delivery
  • Good understanding of G4S IT systems
  • Adapt to changing environment and priorities
  • Working experience in the fund management industry or in administration capacity in a contact centre/front line customer service
  • Good in customer service, customer handling and customer communication
  • Diploma in Engineering or equivalent experience
  • Experience in managing Operations for various UC network services/products etc
6

Responsibilities For Dealer Services Technical Support & Customer Service Executive Resume

  • Preferably having experience in the customer service field
  • Interface with senior leadership team and global consulting experience
  • Excellent Understanding of Service Assurance of telecom operator – Enterprise, Wholesale or Retail
  • Travel agency background is essential, preferably 5 years consulting/helpdesk experience
  • Good understanding of overall Enterprise Network- SD, SM, SA, Engg etc
  • Good understanding of SLAs for Network/Customer Faults
  • Hands on experience in simple editing on design files in softwares Illustrator, Photoshop, Freehand is an added advantage
  • 1 – 2 years of Coordination & planning experience
7

Responsibilities For Airfreight Import Senior Customer Service Executive Resume

  • Logistics/Supply Chain/Transportation experience in manufacturing environment
  • Experience in using Office tools (Excel, Word, Power Point and Outlook)
  • Previous experience in telemarketing role would be beneficial
  • Previous experience working on the Night Shifts
  • Experience in directly interacting with customers
8

Responsibilities For Global Customer Service Executive Spanish Resume

  • Encourages Team members to place a high priority on meeting customers’ needs
  • Very good knowledge on BGP, MPLS, EIGRP, OSPF routing protocols – on Cisco, HPN/Aruba & Juniper
  • Very good understanding of WAN acceleration technologies like Riverbed etc
  • Good understanding of Internet Proxy technologies with Blue Coat products
  • Good understanding of wireless technologies (Aruba and Cisco)
  • Good knowledge on packet capturing and deep packet analysis
  • A strong understanding of relational databases (MySQL, Microsoft SQL, Oracle)
9

Responsibilities For Customer Service Executive, SG Resume

  • Data Migration experience (e.g.: migrating data from other sources into JIRA)
  • Good working knowledge of customs regulations and procedure
  • Hands-on experience managing firewalls such as Fortigate, Cisco ASA, Checkpoint or Palo Alto
  • Good Understanding on SSL VPN configuration and its operation
  • Consolidate to rationalise on resources to achieve efficiencies through scalability but still maintaining a robust set-up
  • Experience in Service Management and Assurance in leading Telco
  • Demonstrated approach to problem solving
  • Manage import/Export order processing through effective communication/coordination with oversea colleagues and customers
  • Develop relationships with key internal colleagues ensuring cross-functional teamwork to support excellent customer service and communication
10

Responsibilities For Contract Logistics Customer Service Executive x Resume

  • Take ownership of customer escalations to ensure effective closure of queries within the Service Level Agreement expectations set by the client
  • Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times
  • Handle telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our clients and support staff
  • Min 3 - 5 years in the travel industry with experience using automated reservation systems
  • Experience handling customer complaints
  • Previous experience within a call centre environment

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