Customer Service Specialist Resume Sample

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Kaleigh Wolff
4826 Anabelle Ports,  Philadelphia, PA
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Work Experience


Customer Service Specialist
05/2018 - PRESENT
New York, NY
  • Experience in logistics and/or large volume, fast paced Customer Service environment
  • Provide customers with product, membership and service information including the REI Visa Card program
  • Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
  • Collect payment for goods, make change and distribute receipts
  • Supports Retail Store Pick-Up (RSPU) by assisting with the receipt of product from truck and processing customer pick-up
  • Provide quality service to satisfy the needs of X-Rite’s customers by making status determinations based on standard work on repairing an instrument versus replacement to ensure customer satisfaction. Be able to analyze situations and respond accordingly
  • Provide quality verbal and written external communication within forms and via email with X-Rite’s customers, dealers, authorized service centers, and subsidiaries. This communication includes, but is not limited to, customer inquiries, parts identification, pricing and availability, orders, service, shipments and repair status
Dshs Customer Service Specialist
07/2011 - 03/2018
Detroit, MI
  • Coordinate repair with technicians to provide reliable and timely service of customer’s instruments
  • Raise issues to management when they can’t be easily resolved using standard procedures
  • Handle all domestic and international customer service situations
  • Use specified computer applications to set up and maintain customer master information, enter sales and repair orders, track warranty and customer history. Expedite and trace orders when necessary
  • At least one year experience in the same role
  • Numeric,oral and written language applications
  • Monitor the "Track-it" system in order to effectively fulfill donor inquiry requests
  • Investigate and implement solutions in a timely manner to maintain a high level of customer service
Clinic Customer Service Specialist
06/2006 - 02/2011
Phoenix, AZ
  • Triage challenging problems and navigate timely solutions through well-honed problem solving techniques
  • Process "specialty" requests such as managing the memorial/tribute gift processing system, as well as high level services such as board member and major gift processing
  • Provide "concierge level" customer service as needed
  • Fulfill data and reporting requests including the production of donor lists, regular progress reports, and extractions of data from the database for analytical purposes
  • Participate in development of best practices, documentation, and training of staff in maintaining accurate database records as needed
  • Assist in donor cultivation and stewardship events as needed
  • Promotes the organization’s capabilities to clients, identifies sales opportunities, and achieves contract extensions or additional business
  • Education Required: MBA, MSc or related discipline, or equivalent work experience

Education


University of Phoenix - Stonecrest Learning Center
2002 - 2006
Bachelor's Degree in Business Management

Professional Skills


  • Strong problem solving skills, documentation skills, and multi-tasking skills
  • Effective negotiation and analytical skills supported by strong written and verbal communication skills to effectively resolve problems
  • Integrity, communication skills, stress-resistant, flexible, conflict management skills, time management skills, result-oriented, patience, accuracy
  • Strong communication skills and proven customer service skills
  • Good PC/windows & internet skills with accurate keyboarding skills and strong attention to detail
  • Communication and interpersonal skills, diplomacy in contact, good telephoning skills, assertiveness, conflict management, prioritization
  • Strong pc/Windows and internet skills and with accurate typing and data entry keyboarding skills

How to write Customer Service Specialist Resume

Customer Service Specialist role is responsible for customer, computer, interpersonal, organizational, microsoft, analytical, basic, excel, business, advanced.
To write great resume for customer service specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Specialist Resume

The section contact information is important in your customer service specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Specialist Resume

The section work experience is an essential part of your customer service specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service Specialist resume experience can include:

  • Work effectively with others, ability to acquire Leadership skills, and have excellent written and oral communication skills
  • Experience in applying critical thinking skills to effectively resolve issues
  • Demonstrated data entry skills and PC processing skills in a Window based environment
  • Interpersonal skills : Good communication skills - verbal and written
  • Experience with Microsoft office programs, and demonstrated strong computer skills
  • Strong understanding of typical business software, organizational and documentation skills, time-management skills

Education on a Customer Service Specialist Resume

Make sure to make education a priority on your customer service specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Specialist Resume

When listing skills on your customer service specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service specialist skills:

  • Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
  • Excellent interpersonal and communication skills including oral, listening and writing skills to ensure effective communication to customers and suppliers
  • Previous money handling experience with cashiering skills and good math skills with ability to make correct change
  • Good to Excellent oral and written communication skills. Able to listen effectively to customer’s needs
  • Enhance and strengthen the relationship between the customer and HomeStreet, using strong communication skills, keen listening skills and empathy
  • Strong data analysis skills: can apply analytical skills to problems in order identify and recommend solutions when dealing with complex assignments

List of Typical Experience For a Customer Service Specialist Resume

1

Experience For Dshs Customer Service Specialist Resume

  • Excellent verbal and written communication skills, problem solving skills
  • Strong multi-tasking skills and ability to handle multiple priorities
  • High accuracy level in handling phone calls and completing responsibilities with strong attention to detail, problem solving, and strong organizational skills
  • Customer Service skills Basic escalation management skills Capability to handle multiple tasks and responsibilities
  • Exceptional proven and effective analytical skills along
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
  • Handle all complaints, credits, tracing and using excellent follow thru skills
  • Good interpersonal skills for interacting and coordinating work within the departments and the company
2

Experience For Package Customer Service Specialist Resume

  • Strong coaching and talent development skills including the ability to support the performance management process
  • Previous money handling experience with cashiering skills and ability to make correct change
  • Excellent soft skills and confidence understanding and responding a to a customer request with a keen focus on customer satisfaction
  • Experience utilizing effective communication and problem solving to efficiently identify issues, concerns and interests and provide effective solutions
  • Solid planning and organizing skills with ability to multi-task
  • Good problem solving skills, ability to make decision and keep management informed
  • Communication skills with all key stakeholders (Influencing, Written, Oral, Brevity, Clarity, Effectiveness, Assertive communication)
  • Strong communication skills supporting interaction requirements
3

Experience For Clinic Customer Service Specialist Resume

  • Excellent organization, follow-up and problem solving skills
  • Demonstrated basic math reasoning skills
  • Effectively plan and prioritise workload on a daily basis to avoid backlogs, ensuring their Supervisor is made aware if any challenges
  • Good communication and interpersonal skills, problem solving capabilities and ability to work in teams
  • Solid computer skills including Microsoft Office Suite and other business related software
  • Strong communications skills – verbal, written, presentation, listening
  • Strong team orientation, judgment, and problem-solving skills
  • Strong interpersonal, communication, planning and organizational skills
  • Demonstrates an analytical capacity and problem-solving skills
4

Experience For Junior Customer Service Specialist Resume

  • Effective communication skills with others regarding customer issues and problem resolution
  • Excellent communication (verbal/written), problem resolution, and interpersonal skills are essential
  • Good organizational skills and the ability to multitask in a fast paced environment
  • Strong computer skills: expert proficiency in Excel and Word
  • Excellent communication skills (verbal and written) through the telephone and e-mail
  • Excellent interpersonal skills to deal with customers
5

Experience For Operations Customer Service Specialist Resume

  • Excellent influencing and interpersonal skills with multiple levels of the organization
  • Excellent verbal/written communication skills (English)
  • Good pc/windows & internet skills and familiarity with common office software, equipment and practices
  • Excellent interpersonal communication skills with a flair for sales
  • Good PC & internet skills and familiar with common office equipment and practices
  • Attention to detail, organizational & prioritization skills
  • Good negotiation skills (understand the market/competitors products and service)
  • Strong Computer skills; Microsoft Office programs - proficiency in Excel, Word
  • Meticulous, organized, detail oriented with strong numerical and analytical skills
6

Experience For Seasonal Customer Service Specialist Resume

  • Good typing speed and computer navigation skills
  • Good Communication skills & fast learner
  • Multi-task, prioritize, manage time effectively and function in a fast paced environment
  • Take ownership with strong problem solving skills
  • Have excellent verbal and written communication skills and know your way around the Microsoft Office Suite
  • Relies on excellent verbal and written communication skills to fulfill internal customer requests and to ensure ultimate external customer satisfaction
  • Strong communication skills both through telecommunications and in person
7

Experience For Evening Customer Service Specialist Resume

  • Possess Excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings
  • Strong organizational skills; willing to adapt quickly to changing policies and procedures
  • What is your experience dealing with diverse customers or customers with limited English speaking skills?
  • Previous experience of and competent skills with Microsoft Applications (including Word, Excel, Outlook) and bespoke database applications
  • Excellent skills in math
  • Customer and service oriented person with good communication skills, verbally and written
  • Experience in business to business customer environment or related skills
8

Experience For Estore Customer Service Specialist Resume

  • Solid communication skills in Polish and English
  • Display strong written and spoken communication skills
  • Very good English language skills (C1 level)
  • Good pc/windows & internet skills and familiarity with office software, equipment and practices
  • Good pc/windows & internet skills and familiarity with office equipment and practices
  • Prioritize multiple, competing tasks effectively while producing high quality work
  • Effective reasoning, analytical and problem-solving skills
  • Good communication and mathematical reasoning skills (Grades C or above in GCSE Maths and English, or equivalent)
  • Effective organization, communication (verbal and written) and interpersonal skills
9

Experience For Logistics Customer Service Specialist Resume

  • Strong language skills in English and Mandarin
  • Effective escalation and communication skills
  • Strong communication skills and ability to present information clearly and professionally
  • Good Analytical Skills to understand customers’ requirements and translate into Order Requirements
  • Strong Knowledge of MS Excel and other Office Basic escalation management skills
  • Customer service and customer focused skills acquired through experience or formal training are required
  • Good PC & internet skills and familiarity with common office equipment and practices
  • Good PC and internet skills and familiarity with common office equipment
  • Strong desire, concern for, and ability to acquire new knowledge and skills from others
10

Experience For Customer Service Specialist, Loan Servicing Resume

  • Good verbal and interpersonal communications skills
  • Basic math skills, be well organized, and have the ability to manage multiple priorities in a fast paced environment
  • Bilingual with excellent written and verbal communication skills in English and Mandarin/Cantonese
  • Possess good communication skills – verbal and written
  • Possess organization and time management skills to prioritize work and meet deadlines
  • Higher knowledge of IT & Good analytical skills

List of Typical Skills For a Customer Service Specialist Resume

1

Skills For Dshs Customer Service Specialist Resume

  • Excellent time management skills and ability to learn quickly, multi-task, and prioritize work Excellent written and verbal communication skills
  • Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
  • Possess strong interpersonal skills and work effectively with various sites
  • Good communication skills; is able to effectively communicate to all levels of management and customers
  • Excellent planning, prioritizing and organizational skills to organize workload and allow for possible crisis resolution
  • Have a driving record that demonstrates good driving skills in compliance with Company policy
2

Skills For Package Customer Service Specialist Resume

  • Demonstrate Adaptability – Effectively manage multiple assignments and competing priorities simultaneously
  • Capability to approach problems in a rational and analytical manner to ensure comprehensive and effective resolution. Strong critical thinking skills
  • Good math and typing skills, and a good knowledge of computers
  • Demonstrate strong team working skills
  • Strong problem solving and resolution skills, with excellent attention to detail, ability to review and root cause activities for corrective action
  • Strong organizational skills including the ability to handle multiple tasks and prioritize work
  • Excellent MS office skills and preferably some experience with business applications
  • Proven experience in overcoming unexpected difficulties using logical problem solving skills
  • Experience in working effectively in a team environment subject to changing priorities and frequent interruptions
3

Skills For Clinic Customer Service Specialist Resume

  • Demonstrated excellent customer service and communication skills (in person, over the phone and in writing)
  • Strong interpersonal communication skills acquired through experience or formal training is required
  • Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management. Positive and professional attitude
  • One or more years’ experience in a customer service role needed with solid computer skills
  • Strong organizational and priority management skills with the ability to multi-task
  • Demonstrated excellent written and verbal customer service and communication skills required
  • Demonstrated organizational skills and ability to prioritize tasks in a fast-paced environment
  • Effective presentation & excellent communication skills to audience of senior level professionals
  • Excellent written and verbal communication skills (good English)
4

Skills For Junior Customer Service Specialist Resume

  • Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required
  • Effectively and successfully handle a number of competing priorities at the front desk while maintaining excellent customer service every time
  • Good PC, & internet skills with accurate keyboarding and data entry, and experience with common office equipment
  • Strong skills in personal computer and experience with Microsoft Outlook
  • Proven ability to provide a great customer experience through written and verbal phone skills
  • Demonstrated ability to provide a great customer experience through written and verbal phone skills
  • Using highly effective relationship building and customer service skills
  • Working knowledge of Microsoft Excel and Word. Good typing speed and computer navigation skills
5

Skills For Operations Customer Service Specialist Resume

  • Telemarketing skills and experience
  • Apply strong analytical, problem-solving, and decision making skills
  • Good problem solving skills and analytical ability, in particular for checking data for errors
  • Demonstrates ability to work effectively with a high-volume workload in a fast-paced work environment, while adapting to rapidly changing circumstances
  • Excellent selling skills and understanding of customers to maximize benefit to the customers and Syngenta
6

Skills For Seasonal Customer Service Specialist Resume

  • Excellent verbal communication skills including active listening
  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
  • Previous money handling experience with basic cashiering skills and ability to count correct change
  • Respond to high volume of email messages thoroughly and in a timely manner using good business and writing skills
  • Proven administration experience in some or all of the following: Windows, Incident Management and Troubleshooting high priority incidents
7

Skills For Evening Customer Service Specialist Resume

  • Proven working knowledge of PC, MS Office, Outlook software and keyboarding skills
  • Numerically competent with good attention to detail and problem solving skills
  • Excellent communication skills, both verbally and in writing, to interact with customers and internal stakeholders
  • Demonstrates experience in delivering excellent customer service
  • Strong analytical and organizing skills
  • Provide constructive feedback; work patiently and effectively with trainees of different experience levels, learning styles and cultural diversity
  • Good oral/written communication and mathematical reasoning skills
  • Good communication and mathematical reasoning skills
  • Proven ability to adapt and manage effectively in fast paced and changing environment
8

Skills For Estore Customer Service Specialist Resume

  • Intermediate MS Office suite skills; experience using ERP software
  • Strong inter-personal skills with a history of working with a diverse membership
  • Have good relationship-building and customer service skills
  • Excellent Data Entry skills typing at least 35 WPM
  • Approachability with positive interpersonal skills while maintaining security standards and excellent customer service
  • Excellent communication and negotiation skills and client oriented
  • Strong attention to detail, time management, and organizational skills
  • Effective interpersonal skills with ability to interact favorably with customers and dealers
9

Skills For Logistics Customer Service Specialist Resume

  • Demonstrated ability to deal with and effectively manage through changes
  • Demonstrated ability to communicate effectively across different levels both internally and externally
  • Effective computer skills; Microsoft Office
  • Effectively plans and prioritises workload on a daily basis to avoid backlogs, ensuring their Supervisor is made aware if any challenges arise
  • Effectively plan and prioritise your workload on a daily basis
  • Excellent oral communication skills; ability to add accurate notes to online accounts
  • Mature and pleasant personality, with good interpersonal skills
  • Strong customer service approach and soft skills
  • Strong call center experience strongly desired
10

Skills For Customer Service Specialist, Loan Servicing Resume

  • Strong analytical skills on MS Excel
  • PC literacy, data input skills, and the ability to operate common office equipment
  • Excellent communication skills (written and verbal) and the ability to facilitate collaboration in cross regional and multi-cultural teams
  • Excellent communication skills and follow through required to advise clients
  • Management/leadership experience required, with a strong focus in call center operations. Experience in a healthcare field highly desired
  • Strong computer skills with MS Office products Excel, Word and Outlook

List of Typical Responsibilities For a Customer Service Specialist Resume

1

Responsibilities For Dshs Customer Service Specialist Resume

  • Accuracy and strong organizational, prioritising and time management skills
  • Demonstrated excellent organisation and time management skills
  • Solid organizational skills, ability to prioritize multiple tasks
  • Effective listening, reading comprehension and critical thinking skills
  • Handle all customer calls (internal and external) in a professional manner by utilizing effective communication skills
  • Strong computer skills; working knowledge of SAP-QP1 and Microsoft applications
  • Work effectively in an environment of competing priorities
2

Responsibilities For Package Customer Service Specialist Resume

  • Strong written (email) communication skills: use proper grammar and punctuation
  • Strong communicatoin skills, both verbal and written
  • Excellent computer skills and knowledgeable on Oracle systems
  • Excellent customer focus, interpersonal skills and has initiative
  • Very good written & verbal English language skills
  • Strong communication skills, written and verbal to be able to explain situations or solutions competently and confidently
  • Excellent, warm & friendly communication and customer service skills
  • PC literacy, data input skills, and ability to operate common office equipment
  • Strong communications skills and detail-oriented
3

Responsibilities For Clinic Customer Service Specialist Resume

  • Solid organization skills, ability to manage multiple tasks at once
  • Strong communication skills and lead cross functionality
  • Working cooperatively in a team environment by interacting effectively with managers, co-workers, or ground owners
  • Negotiating skills required when dealing with distribution, warehouse and logistics suppliers
  • Outgoing, friendly, professional verbal and interpersonal communication skills
  • Typing Skills between 35 to 40 wpm
  • Outstanding keyboard / data entry skills
4

Responsibilities For Junior Customer Service Specialist Resume

  • Working experience in Order Processing in manufacturing industry/Call centre /Finished Goods industry
  • Deliver priority inductions, upskill training, and project related training classes
  • Strong technical skill level working on complex assignments involving maintenance activities
  • Analytical thinking and high problem-solving skills
  • Resolves problems pertaining to order administration, completion and post order activities by effectively utilizing resources
  • Preferably at least 3 years experience in DBS BusinessCare or IBG working experience
  • Leadership skills & Strategic thinking
  • Basic PC/Windows computer literacy and accurate keyboarding skills
5

Responsibilities For Operations Customer Service Specialist Resume

  • Work effectively with internal cross-functional teams including; Operations, Logistics, Finance and Supply Chain
  • A proven track record of experience within Financial Services / Banking
  • Interpersonal & influencing skills at all levels, both internally & externally
  • Prior experience working in project development as a SME to support cross functional business and IT initiatives
  • Time management and multi tasking skills are required
  • Basic computer skills; understanding of web browsers and Microsoft office
  • Exceptional problem solving and analytical skills and the ability to think independently
6

Responsibilities For Seasonal Customer Service Specialist Resume

  • Prior experience in Patient Access, Scheduling, Authorizations or Patient Navigation
  • Proficient with PC skills including, but not limited to: Word, Excel, and PowerPoint
  • Effectively utilize word processing, spreadsheet, presentation and office productivity computer applications
  • Computer literate with extensive spreadsheet, data analysis, reporting and presentation skills
  • Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions
  • Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service
  • Experience in a customer facing service and sales experience
7

Responsibilities For Evening Customer Service Specialist Resume

  • Written: the ability to effectively communicate in writing to customers and fellow employees
  • Work Experience:Experience in Customer Service
  • Effectively handle customer inquiries and coordinate follow-ups
  • Strong customer service and data entry experience
  • Proven ability to work in a cross functional team while meeting deadlines and prioritizing tasks
  • Thrive in an environment where we value ‘best in class’ user experience and thrive to obtain the optimal customer experience
  • Communication skills (verbal and non-verbal)
  • General computer skills (Word, Excel, Outlook, Explorer)
  • Effectively negotiate with internal partners and customers to achieve a positive outcome
8

Responsibilities For Estore Customer Service Specialist Resume

  • Prior customer service or administrative experience
  • 6 to 12 months Customer Service experience and/or experience in the Travel Industry
  • Mandatory language skills: fluent Swedish and English
  • Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required
  • Collaboration skills to work with multiple departments to get the task completed
  • BS/BA or equivalent (8 years of experience) with 1-2 year customer service experience
  • Project management experience and ability to prioritize work in a fast-paced environment
  • Five (5) years prior customer service experience in a manufacturing environment
9

Responsibilities For Logistics Customer Service Specialist Resume

  • Previous customer service experience, with a strong ability to identify and implement change
  • Strong focus on continuous improvement in order to simplify or improve the process or elevate the customer experience
  • Demonstrated capability to develop and nurture solid business relationships, and leverage appropriately to achieve desired results
  • Work effectively under very dynamic and stressful circumstances
  • Work effectively as an individual contributor with minimal supervision
  • Work effectively and collaborate with a larger, multi-functional team
  • Technically sound with strong process skill set. Able to work through complex scenarios, deliver streamlined solutions and adapt to change
  • French OR Spanish speaking skills are required!
  • Develop solid product knowledge and a strong understanding of the Supply Chain
10

Responsibilities For Customer Service Specialist, Loan Servicing Resume

  • PC literacy, with data entry and internet skills
  • Proven established experience in customer service
  • Professional PC skills - Microsoft Office
  • Experience in a high pressure customer facing environment with a proven track record of learning and applying complex concepts
  • Prior experience in maintaining and repairing bicycles
  • Experience working in materials distribution or logistics required. Experience working in healthcare desired
  • Effectively managing and diffusing emotional, confrontational, and escalated situations
  • Experience with call center or customer service experience/training

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