Customer Service / Service Specialist Resume Sample

4.9
5 votes
Elton Kutch
857 Dicki Curve,  Detroit, MI
+1 (555) 444 3416

Work Experience


Customer Service Response Specialist
01/2018 - PRESENT
Los Angeles, CA
  • Provide outstanding selling and service to Bloomingdale’s clients through an Omnichannel experience including telephone, e-mail and live chat; exercise judgment to resolve customer issues
  • Implement the global customer renewal notification program, coordinating with sales teams to account for regional variations
  • Work with segment planning, marketing, sales, and pricing to implement program attributes including messaging, form design, and system implications
  • Work with technology staff to implement business requirements for system enhancements required to support renewal program, providing quality assurance support
  • Maintain within SalesForce.com detailed notes, quotes, and relevant information on each maintenance support renewal account
  • Analyze data and create reports and dashboards showing renewal rates and other metrics in SalesForce.com
  • Work with cross-functional teams to gain a proactive view of all critical shipping requirements and develop plans accordingly to support on-time delivery to the customer. Specifically ensure that stock orders are pulled & shipped as scheduled
  • Notes ship date & tracking details in ERP system as needed
Customer Service Finance Specialist
11/2013 - 08/2017
Philadelphia, PA
  • Re-route shipments in the case of a customer change or incorrect shipment
  • Call customers to set up routing by providing Weight & Dimensions for carrier pick-up, making changes that occur out of customer contact directly in the system, and obtaining any missing information from the customer to ship & close the order. Enters & communicates order changes to appropriate departments
  • Set up shipments to optimize quality, delivery, and cost. Including consolidation of shipments as required by the customer
  • Acts as Slater liaison for Overland Park for urgent needs, communicating back to Sales and customer service so the customer can receive answers quickly
  • Clear understanding of weights & dimensions, freight terms, class, Inco terms, and customs requirements
  • As a back-up, ensures compliance with all domestic logistics regulatory requirements for quoting, re-routing, and scheduling shipments with carrier & forwarders to meet customers’ needs
  • Helps with large and rush order domestic freight quoting with speed and accuracy for timely orders bookings and quotes to customers as a back-up when team members are out
Chargeback Customer Service Associate Specialist
12/2009 - 08/2013
Houston, TX
  • Back-up for revenue recognition reports and receives orders in the system daily
  • Meets Key Performance Indicators for shipping, revenue recognition, Order Entry details, and Customer Service to monitor performance
  • Works directly with customer to determine proper configuration of product to be used for a particular application with a strong understanding of our multiple configuration teams and part numbering approach. Utilizes technical and product knowledge to identify potential problems and resolve them with the use of proper internal resources
  • Solves customer issues regarding varying topics (i.e. incorrect data entry, late or incorrect product shipment, pricing, etc.)
  • Builds and presents quotations and pricing agreements to customers and internal quoting resources based on criteria from Customer Service Manager
  • Recommends additional items to add to purchase orders to generate additional sales
  • Contacts new leads as well as taking incoming calls from prospective customers
  • Facilitates the establishment of shipping dates that meet customer needs. Obtains and communicates customer delivery expectations and expedite orders that do not meet those needs
  • Processes customer provided specification information and communicates custom order details to manufacturing (including, but not limited to custom labels) involving technical resources as needed

Education


University of Phoenix - Birmingham Campus
2004 - 2008
Bachelor's Degree in Business

Professional Skills


  • Excellent communication skills; Friendly upbeat attitude with great interpersonal skills to discuss freight, late orders, and change orders with customers
  • Utilizes strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Strong verbal and communication skills. (presentations and 1:1)
  • Excellent customer service skills that build elevated levels of customer satisfaction
  • Perform effectively in a team environment while using developed skills to assist in designated special projects and initiatives
  • Strong written and oral internal and external customer communication skills
  • Strong interpersonal, organizational and communicative skills

How to write Customer Service / Service Specialist Resume

Customer Service / Service Specialist role is responsible for customer, interpersonal, travel, finance, credit, training, database, auditing, printing, security.
To write great resume for customer service / service specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service / Service Specialist Resume

The section contact information is important in your customer service / service specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service / Service Specialist Resume

The section work experience is an essential part of your customer service / service specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service / service specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service / service specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service / Service Specialist resume experience can include:

  • 4) Have strong communicational ability, analytical skill, and adapt to the working stress
  • Problem solving skills, specifically the ability to identify cause/effect relationships between separate elements of information
  • Demonstrated experience preparing work-related written business communications
  • Effectively communicate with clients to provide expertise and guidance for the Form 5500 and its related schedules, Form 5330 and Form 8955-SSA
  • Manage verbal & non-verbal messages effectively
  • Effectively communicate with internal and external customers via the telephone

Education on a Customer Service / Service Specialist Resume

Make sure to make education a priority on your customer service / service specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service / service specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service / Service Specialist Resume

When listing skills on your customer service / service specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service / service specialist skills:

  • Good communication skills, Problem solving attitude, Team player
  • Excellent interpersonal skills with ability to contribute to cross functional teams
  • Good communication skills / Team oriented, able to work under pressure, perseverance
  • Uses strong communication skills to communicate with customers
  • Communicate effectively both orally and in writing, including preparing comprehensive, clear and concise analytical reports and presentations
  • Strong customer mind-set, caring attitude to customers. Demonstrate an understanding of customers’ needs and commitment to quality of continuous service

List of Typical Experience For a Customer Service / Service Specialist Resume

1

Experience For Customer Service Finance Specialist Resume

  • Computer skills at advance level (Excel/Word/PowerPoint/Outlook),
  • Discuss important quotation, significant purchase orders, returned good requests and any other important transations with CSS, TM and RVP
  • Coordinate resolution to customer complaints, warrant replacements, return good and any discrepancies
  • Coordinate all logistics activities with warehouse and external logistics service providers to ensure a smooth and cost effective export process
  • Cooperate on company and department projects
  • Ordering, scanning and logging backstock using handheld device
  • Ensuring back-room inventory reaches the sales floor and organizing/maintaining back-room inventory in proper location
2

Experience For Customer Service Response Specialist Resume

  • Tidying up shelves and displays, knocking down boxes and disposing of any waste
  • Picking up and delivering samples to clients and hospitals on foot
  • Rotating products and removing defective and out-of-date products and process returns and credits with receiver
  • Checking list of daily tasks
  • Checking in with store receiver, check-in delivery, obtain signatures, collect proof of delivery (POD)
  • Managing the communication with customers in case of escalations
  • Using equipment (e.g. carts, pallets, etc.) to move product around the store
  • Understanding of inventory and order flows in an ERP system such as SAP is an advantage
  • Executes a variety of functions associated with customer accounting such as taking and executing DIS orders and performing a variety of adjustments
3

Experience For Customer Service Product Specialist Resume

  • Invoices and corrects billing issues in Intuitive while handbilling and adjusting order invoices in Plion
  • Deliver our “why” and commit to fostering and growing outstanding service
  • Acts as liaison between customer and multiple departments in order to successfully service accounts, including pricing, logistics, planning, and sales
  • Work as a liason among Engineering, Marketing and Field Sales, and HPS customer's regarding product requirements, application questions, and problems
  • Manage demand planning process for CZ/SK and execution by working closely with customers, sales and marketing team to ensure alignment
  • Customer Service Level Reporting including analysis of customer ordering guidelines
  • Order maintenance product via the handheld device including scanning backstock, logging backstock, etc
  • Performs outbound calls to customers regarding outstanding account balances
  • Executes functions associated with escalated customer complaints pertaining to payment problems and billing questions
4

Experience For Chargeback Customer Service Associate Specialist Resume

  • Monitors long term calculated accounts, failure to gain access process, meter reading no read reports, and work with meter reading contractor to resolve issues
  • Updates Customer on late shipments, carriers not picking up, anything that affects the original order delivery date
  • Understanding shipping process and work with company process
  • Own a set of accounts or territory with the objective of providing outstanding service
  • Proactively communicates with customers regarding issues effecting order status, delivery, and the like
5

Experience For Customer Service Pricing Specialist Resume

  • Prepare final quotation to customer, including organizing commercial and technical requirements
  • Maintain a comprehensive understanding of all pending and open orders within the assigned territory
  • Service customers that do not have sales support by researching and recommending educational products to fit their student’s needs
  • Support on-going maintenance and enhancement of UL’s accounting policies and procedures
  • Works closely with other departments including Operations, Accounting, Product Management and Sales to resolve daily and escalated customer service issues
  • Knowledge of DIS including knowledge of advanced and complex accounting issues and adjustments
6

Experience For Tax Specialist, Life Customer Service Resume

  • Provide Golfer Care customer service leading to unparalleled, personalized service through all possible channels (phone, email, web, mobile, et al.)
  • Consistently over-deliver for our golfers while creating “wow” moments for them!
  • Maintain a high energy, engaging, service culture
  • Manage dock scheduling for inbound and outbound shipments
  • Knowledge of the gaming and/or consumer electronics industries
7

Experience For Customer Service Account Specialist Resume

  • Processes Miscellaneous Revenue Accounting (MRA) billable orders and adjustments
  • Work closely with customer logistics team, suppliers and forwarders on shipment, customs declaration, involving in overall activities of logistics
  • Prepare and execute production plan for repacked SKU’s which satisfies customer service objectives whilst minimizing inventory costs
  • Deal with all customer queries and forge a positive ongoing relationship with counterparts
  • Maintains awareness of market trends, competitive intelligence and business strategies effecting Verso and the customer
8

Experience For Customer Service / Program Specialist Resume

  • Follow up with client providing them with resolutions of issues when necessary
  • Prepares laboratory specimens for analysis and testing
  • Unpacks and routes specimens to their respective staging areas
  • Pack and ship specimens to proper testing facilities
  • Perform audits in order to resolve any outstanding issues
  • Comfortability with handling biological specimens
  • Assist with monthly revenue closing
  • Oversee all purchase order scheduling and Customer Service aspects of the customer account to ensure all orders are scheduled in a complete and timely manner
  • Review lists of Dunning process
9

Experience For Customer Service Parcel Specialist Resume

  • Monitor existing customer credit line and call out for risks and opportunities
  • Point person for all communication to and from customers regarding service-i.e. placement, pulls, re-spot, switch, and car orders
  • Work with serving railroad to coordinate deliveries, notification of interchanges, and input data
  • Collects information on problems with products and service, reports issues to supervisor with emphasis on solutions
  • Enters orders, reviews for accuracy (including pricing), identifies any product conflicts, requests engineering support for new item creation, communicates special requirements to manufacturing, and facilitates material substitution
  • Creates Return Material Authorizations, issues credits, initiates Problem Resolutions, coordinates material shipping logistics, and facilitates dispositions and corrective actions to meet customer needs
  • Communicates effectively and professionally using phone, meetings and electronic communications (email) with internal and external customers to solve customer problems and grow business. Capable of handling a high volume of dynamic email inquiries in an effective and efficient manner
  • Calculate figures and amounts such as pricing, discounts, interest, commissions, proportions, and percentages, using spreadsheets
10

Experience For Customer Service & Quoting Specialist Resume

  • Capability to grasp technical and product capabilities and limitations
  • Exercises independent discretion and judgment
  • Have high attention to detail and to work quickly with few mistakes
  • Be careful and thorough
  • Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service
  • Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently delivered, utilizing NPS as the primary driving metric
  • Executes task assigned from Sales to support Customers’ daily expectations, i.e.: requests such as Rush lead-times, updating part numbers, Filter test, Customer Service, freight estimates

List of Typical Skills For a Customer Service / Service Specialist Resume

1

Skills For Customer Service Finance Specialist Resume

  • Analytical, proactive and problem solving skills,
  • Able to troubleshoot and problem solve effectively
  • Prioritize and has Strong sense of urgency that can be communicated cross-functionally
  • Prior experience and knowledge with Customer Service
  • Customer Service orientation, performance motivation, communication skills
  • Communicate effectively and professionally via all mediums (email/phone/etc.) with our internal and external clients
2

Skills For Customer Service Response Specialist Resume

  • Related Experience Required: 2 years relevant experience
  • Prior customer service and order entry experience
  • Experience working in a K - 12 educational environment including home schooling desired but not required
  • Experience Supply Chain lifecycle and maintaining outstanding client relationships
  • Have a valid driver's license, proof of auto insurance and a driving record with no moving violations within the past three years
  • Passionate in understanding our golfers’ needs and transforming insight into awesome experiences
  • 3) Excellent cost control sense, time management, organizing and coordinating ability
  • Coordinate with Production scheduler to prioritize, move or delay pending orders to customer need without disrupting order flow
3

Skills For Customer Service Product Specialist Resume

  • Experience in an office-based customer service or order entry position (preferably manufacturing)
  • Responsible for providing excellent customer service to all customers
  • A good understanding of numbers as well as a an analytical mind
  • At least two years of experience in domestic manufacturing logistics and customer service
  • Demonstrates understanding of Domestic shipments; parcel and LTL
4

Skills For Chargeback Customer Service Associate Specialist Resume

  • Dexterity of hands and reaching to operate keyboard/calculator and file documents
  • Experience in working with SAP would be an asset
  • Good understanding of business environment and ability to debate issues with peers and senior colleagues
  • Good knowledge and understanding of US GAAP and local requirements
  • Experience in Customer Service, Planning, or Logistics
  • Establish and maintain effective working client relationships
  • Strong working knowledge of Microsoft Excel, Word and Outlook
  • Establishes good working relationships with governmental, health, welfare, community and social service agencies
5

Skills For Customer Service Pricing Specialist Resume

  • 2) More than 3 years working experiences in logistic area
  • Align and prioritize material availability with customer request promptly and clearly communicating any deviations and resolution
  • Experience in customer service or call center
  • Knowledge of Salesforce (6 months of experience)
  • Paper industry knowledge and experience
  • Continued consolidation within our Customer’s Industries
  • Related customer service; call center or help desk experience
  • Fluent in German as well as a good knowledge of English
6

Skills For Tax Specialist, Life Customer Service Resume

  • Technical / hands-on medical equipment experience highly desired
  • Vision requires eyesight sufficiently strong enough to permit extended close work and normal color perception
  • Experience with multiple systems
  • 3+ months of customer service experience
  • Very good English (min. B2) & Italian (preferably C1)
  • Preferably experience in customer service
  • Relevant qualification in supply chain and at least 3 year experience in supply chain environment
7

Skills For Customer Service Account Specialist Resume

  • Good knowledge Microsoft Office (mainly Excel)
  • Zuora or related subscription program experience required
  • Very good English (min. B2) & Italian(preferably C1)
  • Experience in a customer service or logistic position, preferably in a FMCG
  • Key account management or customer service coordination / representation experience
  • Experience in insurance verifications
  • Relevant knowledge and experience from customer supply,
8

Skills For Customer Service / Program Specialist Resume

  • Have a valid driver's license and proof of insurance
  • As needed, CSQS represents Sales teams supported in daily meetings to prioritize orders, quotes, & other activities
  • 5) Good command of the written and spoken English, Chinese
  • Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP
  • Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies
  • With guidance from more experienced Associates, manages all customer service activities, volumes and business development of assigned accounts
  • Validate payment terms / incentives / payment methods
  • Proven competence to provide utmost customer service
  • Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
9

Skills For Customer Service Parcel Specialist Resume

  • Sitting for extended period of time while viewing a computer monitor and performing various desk work
  • Spinning samples, pouring urine tubes and creating frozen samples
  • Managing Customer Balances and approving or rejecting payments based on the risk profile
  • Rotating shelved product in all selling locations
  • Understanding the ever changing environmental restrictions
  • Working within a declining market
10

Skills For Customer Service & Quoting Specialist Resume

  • Willing and able to be the point of contact for issues that occur outside of normal business hours i.e.- weekends and evening hours as needed
  • Hearing and speaking in order to exchange information
  • Supporting with the implementation of projects and with internal reporting
  • Working knowledge of business systems in use (SAP, Pros, Salesforce.com, Optivision, Skid Builder, Reports Web Portal, Dashboards)
  • Working knowledge of product lines within business group
  • Working with others, both external and internal customers

List of Typical Responsibilities For a Customer Service / Service Specialist Resume

1

Responsibilities For Customer Service Finance Specialist Resume

  • Strong need to multi-task and continually weigh priorities
  • Prior customer service or related experience is required
  • Relevant knowledge and experience from customer service,
  • Collaborate with customers and subsidiary colleagues on planning, implementing and controlling promotional and new product inventory requirements
  • Prepare final quotation to customers, including organizing commercial and technical requirements
  • Proactively obtains, and understands pricing data and other order information from internal systems and dashboards and relays to customer
  • Create, update and follow Standard Operating Procedures for all customer order fulfillment and shipment processes
2

Responsibilities For Customer Service Response Specialist Resume

  • Regular service KPI reporting
  • Knowledge of basic arithmetic calculations and basic operation of an adding machine or calculator
  • Knowledge of cash processing operations
  • At least 6 months working in a fast paced customer service or call center environment
  • Navigate multiple computer screens while working on the phone
  • Support revision of dunning process, customer credit evaluation (risk evaluation) and all other cash collection topics in cooperation with MBS
  • Establishes and maintains a positive working relationship with clients, agencies, and co workers to promote a positive quality service image
3

Responsibilities For Customer Service Product Specialist Resume

  • Shared/recommended decisions concerning order acceptance and entry
  • Service general consumers such as home schooling parents and organizations
  • Apply general account and subscription principles/standards and auditing standards and procedures
  • Provide technical account expertise to program teams ensuring timely resolution of client opportunities
  • Proactively identify and communicate accounting changes that impact UL
  • Problem Solving/Long Term Analysis- Investigate problems related to inventory availability and work with product supply associates to resolve
  • Remove trash and/or non-Frito Lay product from all selling locations
  • Ensure back-room inventory reaches the sales floor and organize, place and maintain any remaining back-room inventory in proper location
  • Not responsible for ordering incremental/growth product
4

Responsibilities For Chargeback Customer Service Associate Specialist Resume

  • Answers phones portraying the service culture of Sunrise Banks and provides customer assistance to meet customers’ needs
  • Data entry of new small dollar loans onto the loan accounting system
  • Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System
  • Basic Understanding of “Paper Math”
  • Review damage assessment reports and make suggestions on how to resolve the issue
  • Coordinate with technicians to order parts and/or equipment from numerous manufacturers
  • Assists with tasks and deliverables of the Logistics Manager
5

Responsibilities For Customer Service Pricing Specialist Resume

  • Maintain the purchase order databases for the importer and brokerage businesses
  • Review PO’s for accuracy
  • Communicate with Sales force and/or Customers on orders received, corrections and order status
  • Trouble shoots issues that arise
  • Process customer purchase orders/ freight invoices
  • Receive Inbound calls and emails from customers
  • Complete PO's and Expense Reports
  • Efficiently and accurately work within Excel
  • A desire to be a part of a team, and come to work with a great attitude
6

Responsibilities For Tax Specialist, Life Customer Service Resume

  • Receives payments from past due customers
  • Assists with the administration of various federal and state financial and energy assistance programs
  • Processes all energy assistance guarantees and payments in a prompt manner
  • Works with Regulatory Compliance Team to ensure compliance with all local, state and federal regulations with respect to customer programs
  • Maintain communications on program content and changes on an inter and intra company basis
7

Responsibilities For Customer Service Account Specialist Resume

  • Processes invoices via Catalyst Accounts Payable System for payment
  • Maintains Records Management System
  • Ownership of all quote documents with regard to accuracy, clarity, quality, and timeliness, terms & conditions. Responsibility starts from the time the quote is received until it is submitted to the customer. Meet customer expectations on incoming request for quotations, including quote bid due dates and special requirements
  • Executes task assigned from Sales to support Customers’ daily expectations, i.e.: Rush lead-times, updating part numbers, Filter test, Customer Service, freight estimates
  • Full Contract Review on flow & large orders
  • Submits order into CRM system accurately & works closely with business teams to ensure customer needs are met in handed over information
  • Complete internal required trainings by due date
  • Check documents collection from vendors and arrange customs declaration
  • Estimate suppliers’ status over all the issues of logistics; communicate the requirements of the company to suppliers
8

Responsibilities For Customer Service / Program Specialist Resume

  • Organize and review all bids with special, non standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals
  • Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customer’s regarding product requirements, application questions, and problems
  • Identifies and grows opportunities within account base and collaborate with sales teams to ensure growth attainment
  • Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order entry and HPS has the capability to meet contractual requirements
  • Resolve credit and accounts receivable issues
  • Conduct insurance research on behalf of patients to determine if they are eligible for prescribed therapy
9

Responsibilities For Customer Service Parcel Specialist Resume

  • Become an insurance market expert to to educate patients on all options available
  • Manage stock reconciliation on daily basis and solve all issues relates to stock differences and procesess
  • Ensure customer orders are processed in a timely and efficient manner
  • Support collaboration between CH country & our customers supply chain
  • Improve service level to key customers
10

Responsibilities For Customer Service & Quoting Specialist Resume

  • Unlock supply chain efficiency
  • Manage supply chain initiatives efficiently
  • Prepare Form 5500 and its related schedules for audited and non-audited plans, Form 5558, Form 8955-SSA and Form 5330
  • Prepare the annual Audit Package (if required)
  • Perform the pre-work on non-audited and takeover plans
  • Understand and apply applicable IRS/DOL requirements
  • Understand and apply retirement plan document language
  • Support the business plan and goals

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