Customer Service Receptionist Resume Sample

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Leanne Kiehn
56880 Diana Village,  Houston, TX
+1 (555) 767 9938

Work Experience

Customer Service Receptionist
12/2017 - PRESENT
Philadelphia, PA
  • Research prive and availability on NAPA product
  • Generates weekly reports such as stockroom received but didn’t "scan ship" product and customer potentially received product but did not get billed
  • Retrieves and distribute mail. Needs to come from stockroom in a timely manner
  • Bookkeeping experience
  • Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus
  • Identify and assess customers’ needs to achieve satisfaction
  • Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries


Columbia International University
2011 - 2016
Bachelor's Degree in Communication

Professional Skills

  • Excellent administrative and clerical skills and procedures
  • Strong verbal and written communications skills
  • Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required
  • Organizing and planning skills
  • Computers and relevant software application skills
  • Keyboard Skills, attention to detail, initiative, reliability
  • Possess basic math, typing and computer skills

How to write Customer Service Receptionist Resume

Customer Service Receptionist role is responsible for telecom, research, bookkeeping, credit, basic, languages, spelling, transportation, english, typing.
To write great resume for customer service receptionist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Receptionist Resume

The section contact information is important in your customer service receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Receptionist Resume

The section work experience is an essential part of your customer service receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Receptionist resume experience can include:

  • Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times-
  • Patient, medical, or healthcare customer service experience
  • Making appointments for patients
  • We are looking for an individual with the following attributes
  • Handle all FED-EX outgoing deliveries - completing Airbill package slips
  • Answer incoming phone calls. Direct callers to appropriate department or individual

Education on a Customer Service Receptionist Resume

Make sure to make education a priority on your customer service receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Receptionist Resume

When listing skills on your customer service receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service receptionist skills:

  • Strong verbal communication skills along with English vocabulary and spelling aptitude
  • Experience working in a Healthcare or Clinic setting
  • Experience in manning front reception desk and heavy phone call system
  • Excellent personality and customer service is key
  • Participate in low priority work projects upon request
  • Experience public contact / customer service

List of Typical Experience For a Customer Service Receptionist Resume


Experience For Customer Service / Receptionist Resume

  • Oversees efficient operations of transportation functions and warehouse, including receiving, stocking, picking, packing, delivery, equipment maintenance, security, and safety
  • Dry room filing - place in chronological orderand file customer credits
  • IMarks - ordering device inventory maintenance
  • Meter all outgoing USPS mail/packages
  • Update in/out board indicating who is in the office at all times
  • Handle all equipment repair inquiries from customers by providing appropriate telephone numbers

Experience For Customer Service Receptionist Resume

  • Answer all incoming lines and transfer to appropriate parties
  • Sort all incoming mail
  • Order all USPS and FED-Ex supplies
  • Update telephone directory as needed basis
  • File all FEDEX sender slips

Experience For Customer Service / Receptionist Resume

  • Greet all visitors and hand out visitor badges
  • Maintain visitor book and file weekly
  • Display/update all monthly magazines for front lobby area
  • Refer potential employees to our web-site in regards to employment
  • Advise all that need to verify employment of our direct confidential fax number that goes directly to H.R
  • Take all new business calls and map location and send to appropriate TM with pertinent information

Experience For Customer Service Receptionist Resume

  • Close phone lines at 5:00 PM and forward to company voice mail for after hour calls
  • Retrieve all company voice mails at the start of shift
  • Schedule all conference rooms for meetings and facilitate any needs for meetings as required
  • Have all contractors that enter the facility to complete a contractor packet and forward to Warehouse Manager

List of Typical Skills For a Customer Service Receptionist Resume


Skills For Customer Service / Receptionist Resume

  • Experience and proficiency with Outlook, Word, and Excel
  • Evaluate and respond to emergency phone calls by applying the procedures listed in emergency manuals
  • Availability to work 10-20 hours per week for the Spring 2018 semester
  • Channels all incoming calls and routes calls to appropriate individual
  • Responds to emergency calls according to established procedures

Skills For Customer Service Receptionist Resume

  • Work a multiple line phone system
  • Customer service principles and practices
  • Customer service or related field
  • Provide directory assistance for all incoming telephone calls to the facility, dispositions the calls and determines where to forward the caller (to an internal department or an external Safeguard Distributor)
  • Supports the main lobby of the facility and greets and registers visitors, maintains register books, announces and directs visitors to proper destination and issues proper security badges as required
  • Maintain knowledge of current departments and personnel through daily use of company intranet to access relevant company and department communications. In addition, maintain thorough knowledge of Safeguard Distributors names, contact information, hours of operations, etc
  • Notify management of unusual situations

Skills For Customer Service / Receptionist Resume

  • Place outbound calls to notify companies/individuals of past due account information
  • Enrollment in at least 6 credit hours
  • Familiarity with MS Word and Windows
  • Availability to work year-round
  • Maintain a positive attitude in a very fast paced environment

Skills For Customer Service Receptionist Resume

  • Available to work 15-25 hours per week for Summer session
  • Greet walk-in customers and determine the nature of their visit
  • Answer basic inquiries, take detailed messages and provides basic information to all callers
  • Communicate with callers and customers in a professional, friendly and efficient manner
  • Customer Service for patients and providers
  • Communicates general clinic information
  • Patient Customer Service Representatives resolve patient inquiries and updates patient accounts
  • Patient Customer Service Representatives use Microsoft Office Word/Excel/Outlook, medical software, & type 40+WPM
  • Dependable work ethic

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