Customer Service Desk Resume Sample

4.5
13 votes
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Nicholaus Langworth
119 Raynor Well,  Houston, TX
+1 (555) 706 5692

Work Experience


Customer Service Help Desk Administrator
08/2015 - PRESENT
Houston, TX
  • Accuracy and timeliness in processing material requests within own department
  • Tools and equipment within his or her possession
  • Using PPE when required
  • Daily cleaning of assigned work spaces
  • Working closely and harmoniously with fellow workers
  • Adherence to all Safety and Health rules and regulations
  • Are not eligible for County benefits except as otherwise provided for by policy
  • Accurately update new data entry and maintain the Repair Department’s data base
  • Verifies caller’s name, address and telephone number
Customer Service Help Desk
02/2013 - 02/2015
Phoenix, AZ
  • Ensures facility number and point of contact is recorded with the telephone number
  • Requests information regarding specific problems related to heating, ventilation, air conditioning, carpentry, electrical, pest control, kitchen equipment/appliances and plumbing in an effort to provide detailed work scope for the craftsman
  • Inputs/records information into the computer system and distributes accordingly, ensuring customer service cards, etc., are included with work order
  • Handles all incoming calls and dispatches emergency or urgent work requests via radio or telephone system
  • Notifies Fire Department, Safety and/or Quality Control when necessary
  • Make appointments with requestors for service crews when needed
  • Prepares retrieval/summary reports as required by management to include daily delinquent work order and daily work order issue reports
  • Enters completed work order information into computer system per contract requirements and filed in related file folders
  • Enters labor hours into database against correct work order number
Front Desk Customer Service
11/2009 - 09/2012
San Francisco, CA
  • Provides feedback to requestor on status of service calls
  • Ensure that all open Heat requests /tickets have been properly updated via journal field at the end of shift and/or before close of business day
  • To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
  • To demonstrate and use professional knowledge of the customer base and processing in a manner which is clearly understood
  • To maintain and improve customer retention levels by developing professional relationship with customers
  • Proactively initiate follow-up calls
  • To fulfil secretarial duty as/when required by the direct manager

Education


University of Phoenix - Fairfield County Campus
2005 - 2009
Bachelor's Degree in Management

Professional Skills


  • Learn selling skills and to operate a POS register and telxon
  • Use analytical thinking skills to identify the correct route in solving a specific problem
  • Advanced computer skills, including proficiency in Microsoft Office
  • Manages time effectively and adapts quickly to changing priorities and demands
  • Good phone etiquette and communication skills
  • Established experience in customer supporting environment, preferably in a dynamic, fast-developing high technology industry
  • Operate an adding machine

How to write Customer Service Desk Resume

Customer Service Desk role is responsible for government, retail, credit, training, database, recruiting, manufacturing, customer, health, reliability.
To write great resume for customer service desk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Desk Resume

The section contact information is important in your customer service desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Desk Resume

The section work experience is an essential part of your customer service desk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Desk resume experience can include:

  • Serve as action officer/liaison as it pertains to service calls, determine and notify emergency personnel if needed, dispatch emergency response team and; maintain up to the minute status reports on all requests from and for the military, the government and other contractors for all BOS contract involvement’s
  • Provide service to customers at point-of-sale by processing all transactions quickly and accurately, according to Sears Canada policies. These transactions include payments, refunds, voided transactions, opening and closing procedures, etc. Utilize all equipment properly and report any deficiencies to a Lead or Manager as soon as possible
  • Maintain the area around the point-of-sale and the sales desk according to Sears standards. Support adjacent areas in sales floor coverage and merchandise replenishment as needed
  • Good interpersonal skills – professional and courteous
  • Ensure customer satisfaction and demonstrate reliability by verbally walking customers through the steps being taken to address their issue
  • Knowledge and experience working with Distance Education helpful

Education on a Customer Service Desk Resume

Make sure to make education a priority on your customer service desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Desk Resume

When listing skills on your customer service desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service desk skills:

  • Scan returned goods and place into bins/shopping carts to return the goods to the department
  • Adaptable, flexible and maintain effectiveness during change
  • Customer service in Prepared Foods or Perishable department experience
  • Deliver outstanding customer service standards by answering all queries promptly, remaining approachable, courteous and professional at all times
  • Proactively manage customers’ expectations through either resolution or by updating them on progress of their outstanding incidents/requests
  • Ensure incoming incidents and service requests are logged accurately and that sufficient information is recorded in the incident logging software

List of Typical Experience For a Customer Service Desk Resume

1

Experience For Customer Service Help Desk Resume

  • Proactive monitoring of application servers
  • Provide telephone and ticketing based support for incident and service requests, and escalate to teams as appropriate
  • Ensure all customer tickets raised are resolved within the agreed SLA, whilst , ensuring that the customer is kept updated at all times
  • Answer phones, email and data entry as properly manner
  • Conduct specific orientations for candidates and employees
  • Provides support and teaching to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures. (50%)
  • Provides support and teaching to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures. 50%
2

Experience For Customer Service Help Desk Administrator Resume

  • Provide support for the Service Desk as the single point of contact for the Customer’s operational team to log incidents, problems and service requests. Own and manage the incidents and problems to ensure resolution and closure is confirmed with the Customer’s Service Desk
  • Conduct 1st line triage for all Incident and Problem tickets and escalate to the appropriate technical support teams if required
  • Provide assistance in inventory management
  • Support the Service Delivery Manager to measure and document all aspects of Delivery performance
  • Share ownership of the process and continuously update Service Desk policies and standards in line with contractual ITIL v3 requirements to meet the evolving and future needs of the business. Pro-actively identify process improvements to keep developing new business initiatives to improve the processes and levels of service
3

Experience For Help Desk / Customer Service Agent Resume

  • Managing inbound calls from customers regarding technical problems they are facing and being able to work through the problem with them over the phone working towards the core root of the issue and offering solutions
  • Skill in office methods, techniques, practices and procedures
  • Restarting of services
  • Be conscious of customers??? time and willing to address an issue from multiple angles to find the proper solution
  • 1:00pm-9:30pm with rotation into the weekends
  • 1:30pm-10:00pm M-F No weekends
4

Experience For Customer Service Desk Associate Resume

  • Knowledge of computers, software, and internet applications
  • Meet and deal with people of diverse backgrounds
  • Works independently with minimal supervision or direction. Highly motivated, dedicated and flexible, ability to adapt to a constantly evolving environment, and desire to grow within the organization
  • Route mail/file paperwork
  • 1 | Page

List of Typical Skills For a Customer Service Desk Resume

1

Skills For Customer Service Help Desk Resume

  • Prior retail and/or customer service experience
  • Experience in utilising Service Management tools to manage work load
  • Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest service improvements
  • Possess a valid state-issued driver’s license
  • Contact Center experience)
2

Skills For Customer Service Help Desk Administrator Resume

  • Service Desk Experience
  • Incident validation to ensure all tickets are logged with the correct technical information required to investigate and diagnose issues
  • Achieving objectives set to continue to work and deliver performance improvements
  • A basic knowledge and understanding of the following is desirable but not essential : computing operating systems and networking
  • Issue Hunting and Fishing licenses
3

Skills For Help Desk / Customer Service Agent Resume

  • Responsible for moving and lifting 5-10 pounds with a maximum weight lifted of 30 pounds occasionally
  • 5) Sell appropriate Hunting and Fishing Licenses
  • Help the applicants with the recruiting and hiring process
  • Take part in additional recruiting and staffing activities as needed
  • Collection of appropriate logs including monitoring logs
  • Positive attitude, and focused on going the extra mile
  • Gather any additional products requested to complete catering orders (paper products, etc.)
  • Enter data into catering system (C-Board) to ensure accuracy
  • Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party resolvers where appropriate
4

Skills For Customer Service Desk Associate Resume

  • Available to work varied days and hours as work schedule requires, including evenings and weekends
  • Familiarize with products and manufacturing operations at the facility
  • Successfully pass the vetting process
  • Manage the incoming E-commerce customer orders and In-Store Pick Ups
  • Typical motions include frequent handwriting and use of personal computer and telephone
  • Gift wrap customer’s purchases following company standards and procedures
  • Ensures the accuracy of all bids, invoicing, and special order quotes
  • Assist with helping customers in Tool Rental and through the register when needed
5

Skills For Front Desk Customer Service Resume

  • Handles escalated calls upon request and follows up on customer issues Maintains a supervisory log for tracking purposes
  • Assist with on boarding paperwork
  • Empathetic demeanor and ability to put the customer's needs first
  • Ensure Service Level Agreements (SLAs), Service Measures (SMs), Operational Level Agreements (OLAs) and Key Performance Indicators (KPIs) are met
  • Respond to calls placed via a variety of media
6

Skills For Customer Service Desk Analyst Resume

  • Ensure that all cases owned are resolved in accordance with the SLA
  • Resolve and close cases to customer satisfaction or escalate to the appropriate Senior Analyst or Team Leader where further direction is required, but try and ensure they are dealt with at First Time Fix where possible
  • Mentor, train and assist Level 1 Analysts in DCC Service Desk working procedures
  • Follow DCC Work Instructions and processes to ensure consistent delivery of service standards
  • Ability and desire to work well with the public, management and coworkers
  • Communication; verbal, written and by telephone with customers, coworkers and management
7

Skills For Order Clerk, Customer Service Desk Resume

  • Learn computer systems, POS register, and telxon
  • Fluent German - written and spoken
  • Work under pressure, and deal with difficult vendors
  • Excellent organization, detail oriented, multi-tasking, analytical, interpersonal, written, verbal, and collaborative skills to work effectively with teams throughout organization
  • Possess a valid Nevada Driver’s License
  • 6-12 months sales experience and product knowledge
  • Type 60 WPM and have knowledge of word processing techniques
8

Skills For Customer Service Associate Help Desk Resume

  • Privately held/Second generation family owned and ran
  • Knowledge of PC’s and Microsoft suite programs
  • Write/update SOPs
  • Multi-task, work under pressure and resolve customer inquiries in a timely and
  • Solid Staples knowledge including AS400 system, ordering procedures, customer support procedures, retail procedures and all other applicable policies/procedures
  • Foundation level ITILv3 qualification (or a willingness to be trained towards this qualification)
9

Skills For Customer Service Desk Agent With German Resume

  • High level of IT and PC literacy, able to organise plan and innovate
  • Demonstrable integrity and ethical standards
  • Excellent customer facing skills with effective listening and communication (written and verbal) skills. Happy to interface with stakeholders at all levels, both internally and externally
  • Able to work well under pressure, can multi-task and review and change priorities to suit the needs of the business
  • Keep the Customer Service Desk clean and presentable to the customers
  • Help in other departments as assigned
  • Taples Retail and/or Contact Center)
  • Solid Staples knowledge including order management system and procedures, customer support procedures, rewards program procedures, retail procedures and all other applicable policies/procedures. Aptitude for understanding and utilizing a wide array of resources and policies
  • Responds to requests for telephone sales/quotes
10

Skills For Customer Service Front Desk Attendnant Resume

  • Processes all merchandise returns and tags defective merchandise for credit from the vendor
  • Calls customer leads in order to increase store sales. Follows up on all open quotes
  • 3) Handle customer's merchandise returns; complete refund / exchange paperwork
  • 4) Sort returns by category and return to proper area
  • 6) Handle and administer all incentive and reward programs
  • 7) Remains product knowledgeable
  • Greet the people by phone or face to face

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