Customer Service Agent Resume Sample

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Fernando Nicolas
604 Brakus Curve,  Philadelphia, PA
+1 (555) 906 3873

Work Experience


Lead Customer Service Agent
07/2017 - PRESENT
San Francisco, CA
  • Providing help and advice to customers using our organization’s products and services
  • Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
  • Handle cash, traveler’s checks and credit cards in a safe and accurate manner
  • Reports to Front Desk Manager
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude
  • Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
  • Understand customers’ needs and respond with urgency
  • Load personal vehicles with hand held surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods
Customer Service Agent
11/2012 - 03/2017
Phoenix, AZ
  • Personal computer (mouse), telephone and calculator
  • Partner with other Call Center operations to assure a positive Customer experience
  • Generally works in busy office working conditions with frequent interruptions and deadlines
  • Abide by and support the policies set forth in the Stryker Code of Conduct
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
  • Determines and develops approaches to administrative customer service assignments
  • Responsible for customer service tasks which require planning and judgment
Summer Student Loan Customer Service Agent
12/2006 - 08/2012
Los Angeles, CA
  • Manage the relationship between DTN and its customers, ensuring questions, issues and software problems are identified, reported, tested and resolved and followed up to the customers’ complete satisfaction
  • Demonstrate knowledge about CustomFun365’s merchandise, printing process, and delivery options
  • Sound knowledge of print processes
  • Print process knowledge required
  • Experience analyzing and solving customer issues required
  • Professional communication skills, both written and verbal, required
  • Load vehicles with small to medium sized surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods

Education


Southwest University
2002 - 2006
Bachelor's Degree in International Business

Professional Skills


  • Excellent verbal, written and listening skills as well as strong interpersonal, organizational, and critical thinking skills
  • Strong interpersonal skills including listening skills, problem solving and decision making
  • Specialists apply excellent active listening skills and demonstrate ability to effectively communicate
  • Excellent verbal and written communication skills in Swedish and English. Skills in Finnish is an advantage
  • Demonstrate excellent keyboarding / typing skills
  • Very good Listening and Problem Solving Skills and organization skills
  • Strong organizational, problem solving, and prioritization skills are critical

How to write Customer Service Agent Resume

Customer Service Agent role is responsible for customer, computer, interpersonal, english, basic, listening, microsoft, organizational, planning, portuguese.
To write great resume for customer service agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Agent Resume

The section contact information is important in your customer service agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Agent Resume

The section work experience is an essential part of your customer service agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Agent resume experience can include:

  • Effective Oral and written communication skills, organizational skills and good attention to detail
  • Good organizational skills with understanding of prioritization
  • Good Computer literacy (MS Office) with excellent keyboard skills
  • Proven skills with the ability to manage multiple priorities and deliver results in a fast paced environment
  • Demonstrated excellent customer service skills,
  • Strong leadership and excellent people skills

Education on a Customer Service Agent Resume

Make sure to make education a priority on your customer service agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Agent Resume

When listing skills on your customer service agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service agent skills:

  • Be able to demonstrate strong time management skills in order to organise and prioritise
  • Strong interpersonal skills, ability to work effectively with individuals and teams
  • Communication Skills - essential with great listening skills and clear communication
  • Effective interpersonal skills, including proven abilities to listen,
  • Demonstrate strong interpersonal and communications skills, and an ability to stay calm and focused under pressure
  • Interpersonal skills and superior communication skills

List of Typical Experience For a Customer Service Agent Resume

1

Experience For Lead Customer Service Agent Resume

  • Apply skills and knowledge to effectively and spontaneously perform the assigned operational functions
  • Good analytics skills and fast decision making
  • Strong problem solving skills with ability to research problems and present findings
  • Language is for English and Italian. Strong communication skills in both written and oral is required
  • Provide excellent customer services skills to all customers while resolving their concern and maintaining a positive client relationship
  • Use MS office and good computer skills
2

Experience For Senior Customer Service Agent Resume

  • Demonstrates motivational skills
  • Computer skills: Moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is essential
  • Strong interpersonal skills, ability to communicate clearly to a wide range of customers and stakeholders
  • Organizational Skills - prioritizes tasks efficiently and productively, and manages time well
  • Personable, empathetic, energetic, and excellent communication skills
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Technical knowledge and troubleshooting skills
3

Experience For Inbound Customer Service Agent Resume

  • Promptly respond to all customer and internal communications, following up as needed to confirm requested action was taken and effectively addressed
  • Manage multiple priorities within a high volume and fast paced environment and handle shifting priorities daily
  • Customer Focus - at least 6 months excellent customer service experience
  • Any profile is welcome (students, young graduates, experienced call center agents) – remuneration based on experience
  • Someone with relevant customer service experience that is an excellent team player and is able to work under pressure
4

Experience For Technical Customer Service Agent Resume

  • High level of Interpersonal Skills and the ability to work within a team
  • Effectively on-board new customers
  • Good team player and demonstrate a flexible approach to their work
  • · Develop skills and keep up to date with relevant departments to develop own capabilities and improve the services provided
  • Data input accuracy and interpretation skills
5

Experience For Overnight Customer Service Agent Resume

  • Competency in using MS Windows Exceptional communication skills
  • Language skills: English (written and verbal) + country specific language(s)
  • Communication skills i.e. verbal, written as well as proficiency in English and ability to handle change energetic, passionate and fast to learn new things
  • Experience Requirement:One year customer service experience in a customer contact environment
  • Excellent communication in Burmese language and good English
  • Proficient in general computer technical skills; mobile, social and software
  • Quick learner and adaptable to learn new processes, concepts and skills
  • Accurate data entry and 10-key by touch skills
  • Communicate effectively with others, orally and written
6

Experience For Customer Service Agent Tier Resume

  • PC skills – MS Office, intermediate level
  • Can work effectively without supervision
  • Superior problem resolution and follow up skills, with exceptional case documentation work
  • Customer service experience or transferable customer contact experience
  • Demonstrated ability to provide customer satisfaction through effective communication with every interaction via telephone, email, chat or mail
  • Good product knowledge demonstrated
7

Experience For Resort Customer Service Agent Resume

  • Advanced Written and Verbal skills with people at all levels across the organisation in English
  • Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies
  • Intelligent and keen to learn new skills
  • · Demonstrate a good depth of knowledge and/or breath of product and process knowledge in order to investigate and resolve any data discrepancies
  • To provide an excellent customer service experience for our customers
  • Sell a service or product effectively
  • Work and communicate effectively with management and coworkers
8

Experience For Import Customer Service Agent Resume

  • Being “the face” of ŠKODA to customers, providing an engaging experience
  • Having an outstanding attention to details, well-organized, efficient and effective
  • Having an outstanding attention to details, well-organized, efficient and effective is essential for the role
  • Shipping experience isn’t necessary. A passion for customer satisfaction and service excellence is absolutely essential
  • Ticketing/fares experience or exposure is an asset,
  • Taking the responsibility/ownership for the end to end customer experience
  • Working along with other departments to make sure goods are delivered on time and in full to the customer
9

Experience For Outbound Customer Service Agent Resume

  • Delivering excellent customer service in line with Computershare’s values
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success
  • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training
  • Experience in Shipping, Freight Forwarding, Transportation or related field
  • International experience working for the world´s shipping leader, in a dynamic, global industry
10

Experience For Distribution Customer Service Agent Resume

  • Previous customer service experience in various industries such as shipping, logistics, freight forwarding, supply chain, and hospitality
  • Handle incoming customer queries of all kind, leaving a superior customer experience each and every time
  • Experience and knowledge in the field of banking (payment transactions, online banking, account and card management, credit control) would be of benefit
  • Be adaptable to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand
  • Experience interpreting and applying policies and procedures to complete assigned tasks
  • Always looking for a better way to serve and improve – Focused on optimizing the customer experience & processes
  • Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand

List of Typical Skills For a Customer Service Agent Resume

1

Skills For Lead Customer Service Agent Resume

  • Proven strong sales and closing skills
  • Excellent customer/client communication experience and skills (phone/email/live chat) required
  • Troubleshooting and problem solving skills and experience
  • Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales
  • Excellent customer service decision making and problem solving skills
  • Demonstrate technical skills by assisting customers with device, connectivity, video streaming , and other common issues
2

Skills For Senior Customer Service Agent Resume

  • Computer skills / typing ease - with good knowledge of Excel and related applications
  • Excellent communication skills on all levels - face to face, by phone and in writing
  • No Collections! Strong customer service and problem-solving skills and the ability to educate customers are essential
  • Excellent planning and organisation skills, and computer literacy
  • Proven experience of delivering exceptional customer experience
  • Able to work effectively in a fast paced environment, remaining calm, focused and effective with both internal and external customers
  • Provide a professional service using effective communication skills
  • Achieve individual goals for monthly call quality, daily attendance & punctuality, and daily statistical objective utilizing good time management skills
  • Good interpersonal, problem solving and analytical skills
3

Skills For Inbound Customer Service Agent Resume

  • Excellent communication skills, enthusiastic and constantly smiling
  • Good Chinese typing skills
  • Excellent problem-solving skills and the ability to learn new products
  • Excellent customer service and communication skills for interface with internal and external customers
  • Excellent English and French speaking/writing skills (Native level)
  • Excellent verbal and written communication skills in Finnish, Swedish and English
  • Curious, with a desire to always learn more, including strong problem solving skills
4

Skills For Technical Customer Service Agent Resume

  • Strong communication skills; written, telephone, speaking, reading and listening
  • Customer Service and team work oriented, strong interpersonal skills, solutions oriented people
  • Strong communication skills; written and spoken
  • Demonstrable time management and prioritisation skills
  • Good negotiation, persuasion and influencing skills
  • Other Requirements: Excellent interpersonal and communications skills, adept in dealing with guest issues
  • Operate effectively within a regulated department
  • Language(s) Skill: Able to read, write, & communicate effectively
  • Have good communication skills for listening to and understanding customers’ requirements and giving explanations
5

Skills For Overnight Customer Service Agent Resume

  • Prior customer service experience is a strong advantage
  • Strong communication skills i.e. verbal, written as well as proficiency in English
  • Computer skills - moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is an advantage
  • Able to work independently and maintain excellent time management skills; Self starter
  • Demonstrated competency in computer skills: MS Office applications, query tools, and enterprise database systems
  • Strong organizational skills and detail oriented that drive results
  • Have excellent communication skills and ability to work under high pressure
  • Have good commercial skills and knowledge
6

Skills For Customer Service Agent Tier Resume

  • Have excellent PC skills
  • Using our computer system and guidelines with your listening and data entry skills to help with New Accounts authorizations
  • Telemarketing-marketing, public relations, and basic computer skills are preferable
  • Building solid rapport over the phone and maintain a strong network of customers
  • Keyboarding skills - 55wpm
  • Dealing with customer enquiries or complaints effectively
7

Skills For Resort Customer Service Agent Resume

  • Effectively meet or exceed all performance expectations, including product promoting, handling metrics, and quality standards
  • Support Asset Management agents by managing and effectively responding to incoming PAL calls
  • Commercial experience and/or experience in shipping/logistics/forwarding
  • Regularly coach and develop the agent Customer Experience fundamentals, by completing Customer Experience Achievement Reviews with coaching and feedback
  • Displays curiosity and interest in continuous learning, actively learning from experiences – good and bad
  • Takes an active role in change initiatives, communicating and sharing information appropriately and effectively
  • Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies, while maximizing revenue generation
  • Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections
  • Commercial experience and/or experience in shipping/logistics/forwarding- benfit
8

Skills For Import Customer Service Agent Resume

  • Exceptional planning and time management skills and attention to detail
  • Effectively communicate information during the initial email to minimize the need for future contact and escalation
  • Effectively communicate information during the initial interaction to minimize the need for future contact and escalation
  • Problem solving skills with focus customer satisfaction and attention to details
  • Proactive problem solver with proven experience working independently to identify solutions and develop preventative measures
  • Superior interpersonal, team building skills, stress resistent, resilient, and reliable
  • Stellar interpersonal skills including ability to maintain professional presence at all times
9

Skills For Outbound Customer Service Agent Resume

  • Provide an exceptional customer experience by ensuring our customers are always the #1 priority
  • Basic understanding of mathematical skills
  • Got logical thinking and basic calculation skills
  • Have basic typing skills (30 words per minute)
  • Outlook / Writing Skills
  • Previous experience in customer service, banking, financial services or call center experience is needed
  • Advanced computer skills including MS Office Suite
  • Spoken Arabic language skills would be an added advantage
  • Intermediate computer skills
10

Skills For Distribution Customer Service Agent Resume

  • Full language proficiency with exceptional verbal and written communication skills in English and
  • The skillset to work in a customer driven environment
  • Effectively communicates, both written and verbally
  • Knowledge of windows-based applications (navigation skills)
  • Experience as a Customer Service Representative (Retail, Restaurant or Call Centre Experience)

List of Typical Responsibilities For a Customer Service Agent Resume

1

Responsibilities For Lead Customer Service Agent Resume

  • Achieves individual goals for monthly call quality, daily attendance and punctuality and daily statistical objectives using good time management skills
  • Excellent communication skills & computer literacy
  • Applies excellent verbal and written communication skills
  • Applies excellent interpersonal skills
  • Good English skills, as we work with colleagues from all of Europe
  • Solid investigative skills to be able to co-ordinate information from multiple sources to get to a point of clarity for the customer
2

Responsibilities For Senior Customer Service Agent Resume

  • Excellent planning skills to be able to execute customer tasks on time and to quality, first time, every time
  • List required and desirable qualifications and experience/skills
  • Excellent communication skills and ability to work under high pressure
  • Good commercial skills and knowledge
  • Strong organisational, analytically, problem solving and administrative skills
3

Responsibilities For Inbound Customer Service Agent Resume

  • Computer skills - moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is essential
  • Planning and execution skills to deliver a range of planned tasks and actions for a diverse range of customers with various service and communication needs
  • Effectively meet or exceed performance expectations, including call handling metrics, and quality standards
  • Provide back-up coverage for receptionist, ensuring all switchboard and reception tasks are handled efficiently and effectively
  • Focused on providing an excellent customer journey and experience
  • Customer Service/Contact Centre Skills
  • Experience in customer service environment or equivalent work experience
  • Experience in Customer experience jobs in complex environment
  • Advanced computer & phone skills
4

Responsibilities For Technical Customer Service Agent Resume

  • Customer Focused - assigns the highest priority to customer satisfaction; establishes effective relationships with customers, gains trust and respect
  • Possess phone and computer skills
  • Possibility to enhance your communication, problem solving and relation building skills
  • Experience working in a customer service environment, specifically in a complaints handling environment
  • Experience working in the shipping and logistics industry
  • Experience interacting with customers and understanding customer dynamics
  • Order entry/order processing experience using IDV01 mainframe
  • Experience building a sales pipeline (including outreach calls)
  • + Experience working within a manufacturing environment
5

Responsibilities For Overnight Customer Service Agent Resume

  • Previous experience coaching and/or mentoring employees
  • Proper setting of ticket priorities
  • Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
  • Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through
  • Are fun to work with and bring energy, creativity and a strong can do attitude to the team
  • Processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints
  • Experience in Customer Service or Customer facing role
6

Responsibilities For Customer Service Agent Tier Resume

  • Strong customer service understanding
  • Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre
  • Maintain workflow on multiple ongoing tasks with attention to detail and ability to prioritise
  • Operate cross-functionally with marketing, sales, regulatory, legal, international partners, and others
  • Demonstrates basic proficiency in word processing, spread sheet and data base management software programs
  • Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders
  • Be your customer´s primary contact and actively build strong and lasting relationship and provides second to none customer service
  • Identify ways in which cost effective value adding service can be provided to specific clients
7

Responsibilities For Resort Customer Service Agent Resume

  • Working directly with the customer experience in related industries
  • Coordination of departments – Planning, Quality Control and Logistics to achieve timely delivery of goods
  • Good initiative, learning attitude, positive and highly motivated in character
  • Previous receptionist experience using a multi-line phone system
  • Good relationship building capability to be able to provide exceptional service to our customers
8

Responsibilities For Import Customer Service Agent Resume

  • CA Fire & Casualty License - active and in good standing
  • Identify trends and opportunities to improve the customer experience, escalating improvement suggestions via the appropriate channel
  • Good Problem Solving Capabilities & Written and Verbal Communications
  • Good ability to grasp banking and credit card processes to service customers on a myraid of queries
  • Good ability to grasp banking and credit card processes to service customers on a myriad of queries
  • Build strong relationships with all stakeholders including GSC teams
  • Ideally experience in using remote software and ticket systems
  • Order entry/order processing experience
  • Proven ability to maintain composure in stressful and emotional situations while managing to diffuse angry or irate members
9

Responsibilities For Outbound Customer Service Agent Resume

  • Demonstrated consistent high performance while achieving quality scores and metrics
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Operate on both Mainframe and SAP ordering platforms
  • Good working knowledge of all Microsoft Applications
  • Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts
  • Experience with financial services, healthcare, technology companies, or something
10

Responsibilities For Distribution Customer Service Agent Resume

  • Experience in call centers, telemarketing, bank offices, technical helpdesk
  • Demonstrate car features by controlling fixed cameras
  • Demonstrate car features using hand held devices
  • Reassign work as needed to manage customers’ expectations making judgments based on current workloads and priorities
  • Experience in customer service, ideally handling products with technical parameters
  • Excellent understanding of HIPAA regulations

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