Customer Service Resume Sample

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Aletha Zboncak
862 Brandi Garden,  Detroit, MI
+1 (555) 415 6562

Work Experience


Customer Service Account Manager
02/2017 - PRESENT
Chicago, IL
  • Manage Major Account sales orders from receipt of sales order by TOMS through to receipt of order by customer, ensuring performance expectations are achieved
  • Work with Sales team, to provide clear and concise communication to retail partners keeping them informed of their order status and ETA
  • Manage EDI transactions with customers and logistics partners, including product allocations and monitoring EDI performance; coordinating issue/variation resolution
  • Update sales orders as necessary for all authorized changes the customer or Sales team requests to make
  • Process Return Authorizations as needed
  • Previous experience in sales or customer service in an apparel or furnishings retail environment
  • Hiring preference is given to those with solid sales and customer service experience and at least six month to one year of related field experience
Customer Service
05/2011 - 09/2016
Dallas, TX
  • Maintain the standards of the parking lot by keeping shopping carts collected
  • Build a relationship with the customers
  • Exit Greeting: Shake their hand and thank them for coming to Cabela's
  • Hiring preference is given to those with solid customer service knowledge and at least 6 months to one year of experience in the customer service industry
  • Create uniformity in Opening and Closing script, Signature lines, Work templates and escalation processes to ensure customers that purchase across various BU’s are having an SAS experience
  • Lead and communicate on employee engagement actions during team’s operating rhythms
  • Knowledge of CLUB operations and compliance regulations
Customer Service Internship
09/2008 - 03/2011
Detroit, MI
  • Good typing skills (25 words per minute)
  • Prior customer service and/or technical support experience
  • Knowledge of Windows and OS X operating systems
  • Mso-bidi-font-family:Calibri;mso-no-proof:yes">Resolving customer questions and
  • To 2+ Years’ Experience
  • Effectively function as a team player (required)
  • Resolving customer questions and concerns in accordance with company guidelines via phone and face to face interaction. Processes returns, In Store Pickups, and other special orders such as Layaway holds, and outdoor licensing. Researching orders, products, lost gift cards and rebates for customers
  • Use good judgment and logic (required)· Ability to effectively function as a team player (required)

Education


University of Connecticut - Stamford Campus
2003 - 2007
Bachelor's Degree in Business

Professional Skills


  • Has strong customer services skills; some experience with web/chat and email processing; and excellent written and verbal skills
  • Strong verbal and written communications, analytical and mathematical skills, prioritization and organizational skills are required
  • Excellent customer service and interpersonal skills as well as excellent verbal and written communication skills
  • Effective communication skills, analytical skills, and negotiation skills
  • Strong organizing and planning skills; Skilled in prioritizing and multi-tasking
  • Excellent interpersonal skills with a focus on team building, listening, and questioning skills
  • Strong presentation, communications, influencing skills and motivational skills & Interpersonal savvy

How to write Customer Service Resume

Customer Service role is responsible for customer, computer, interpersonal, microsoft, analytical, organizational, excel, basic, leadership, english.
To write great resume for customer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Resume

The section contact information is important in your customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Resume

The section work experience is an essential part of your customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service resume experience can include:

  • Have good phone skills and a pleasant personality. Be able to multi-task. Good basic math skills and attention to detail are required
  • Effectively communicate in writing and verbally, with solid negotiation skills
  • Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone
  • Excellent written and oral communications skills; demonstrated success communicating and presenting to key stakeholders
  • Strong listening skills: active listening; able to appreciate the context of the traveler’s experience
  • Strong managerial skills and business acumen; demonstrated leadership and vision in managing staff and major projects or initiatives (required)

Education on a Customer Service Resume

Make sure to make education a priority on your customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Resume

When listing skills on your customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service skills:

  • Excellent communication skills (written and verbal), Good presentation skills
  • Business writing and effective oral communication skills as well as basic computer navigation and typing skills
  • Demonstrates strong leadership skills through teamwork, effective delegation, employee development, personal development, etc
  • Outstanding organizational skills, excellent time management skills, and ability to multi-task
  • Organizational skills and Good computer skills – MS Office and SAP
  • Strong administration skills and the ability to multitask effectively and at short notice

List of Typical Experience For a Customer Service Resume

1

Experience For Customer Service Resume

  • Excellent telephone skills, including a professional demeanor portrayed to customers
  • Demonstrates analytical and quantitative skills to use hard data and metrics to back up assumptions and present business cases
  • Possess strong leadership and project management skills
  • Strong typing and keyboard skills
  • Strong organizational, analytical and multi-tasking skills with high attention to detail
  • Excellent communication and presentation skills in spoken and written English
  • Excellent written and verbal communication skills needed for both English only and Bi-lingual positions
  • Demonstrated ability to communicate effectively in difficult or stressful conversations
2

Experience For Customer Service Account Manager Resume

  • Excellent orgainisation skills
  • Demonstrate superior verbal and written communication and customer service skills
  • Exercising decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
  • Develop skills and capabilities of Customer Care employees through mentoring, coaching, and leading
  • Superior financial, project management, business problem solving and decision-making skills
  • Proven experience managing and leading large teams of both service and sales teams in a high volume / high quality luxury contact centre environment
3

Experience For Director of Customer Service Resume

  • Work closely with cross-functional business partners in order to build a strong working relationship and strive for good business partnerships
  • Provide strategic and operational leadership in order to effectively manage budgets and service level agreements, and support new business development
  • Manage time and multiple tasks effectively
  • Great problem solving skills; ability to think critically and analytically
  •  Communicate effectively and professionally with customers via email, telephone, fax and internet
  •  Demonstrates the Leadership Qualities and Operates in Accordance with Stanley Black & Decker Values
  • De-escalate emotional situations quickly and effectively while maintaining a high level of customer satisfaction
  • Excellent project management experience and process mind set, preferably with Green Belt certification
4

Experience For Customer Service Delivery Manager Resume

  • Great computer skills - Computer literate and well versed on basic information technology (i.e. Microsoft Excel, Word, Outlook, etc...)
  • Very experienced in working in an office environment (preferably Cooperate environment as opposed to small office)
  • Interpersonal skills and client relations are of paramount importance
  • Clear and professional communication skills (written, verbal and interpersonal)
  • Responds quickly to internal/external Customer requests and demonstrates excellent follow up
  • Effectively handle assigned cancelations for all offices
5

Experience For Customer Service Business Analyst Resume

  • Being flexible in scheduling of shifts as needed to provide effective coverage during peak call volume
  • Managing goods returns in compliance with agreed trade terms
  • Manages staff, including prioritizing and assigning work, conducting performance evaluations, and overseeing employee training and development
  • Lead the customer service team as it relates to planning, deploying resources, setting priorities, achieving goals and employee development
  • Good at motivating employees & developing talent. Familiar in dealing with different cultures
6

Experience For Customer Service Team Member Resume

  • Accounts Payable Experience in processing invoices, reconciling accounts, and communicating with vendors
  • Drive insights regarding our customer service network by communicating and documenting interactions to improve operations and the customer experience
  • Provide strong leadership - inspiring, engaging and motivating team to “Be the best” and adhere to all our company values
  • Develop and maintain a strong working knowledge of Garlock product services and company policies. Continuously pursues growth and learning
  • Lead an organization that operates as part of the overall sales organization, teaming/supporting field team to ensure customer satisfaction
  • Actively promote a positive open, honest, and effective working environment where all staff are valued and contributing to the team’s success
  • Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure the accuracy of all data
7

Experience For Customer Service Tech Resume

  • Assist with ongoing cleaning of the CRU subject database; demonstrate ability to correctly enter data and run patient queries
  • Able to operate and know the functions of PNOL for setting up new customers and looking at reports
  • Responsible for the effective supervision and scheduling of manpower in the both departments
  • Identify and correct unsafe conditions that affect safety and food safety in order to create a positive work and shopping experience
  • Experience with a rapidly changing environment with a goal-oriented approach
8

Experience For Team Leader Customer Service Resume

  • Experience in interacting with senior-level executives
  • Exhibit effective skip-tracing techniques when applicable
  • Prepares, enters and follows-up orders to ensure good customer relations by meeting specified delivery dates
  • Results-oriented leader with the proven ability to engage team, inspire sales and deliver outstanding service to customers
  • Preferably 2 years of working experience in credit control or customer service
  • Proven success in implementing customer service related performance measures metrics and productivity analysis
  • Knowledge/experience in building supplies
  • Establish and maintain effective customer relations in cooperation with the district team through routine market visits and customer facing follow ups
9

Experience For Customer Service Co-ordinator Resume

  • Develop effective work relationships with key clients and healthcare providers; keep abreast of industry trends and best-practices
  • Experience in a senior leadership role related to customer service within the healthcare industry
  • Build strong business connections with various internal partners to ensure compliance
  • Demonstrate empathy to the caller’s situation
  • Reports and analyses information for all business areas and provides trending analysis for processes to validate business improvement suggestions
  • Experience with digital communications and customer journey mapping
10

Experience For Head of Customer Service Resume

  • Demonstrate an ability to know LCI products with a full understanding of how they mechanically relate to the RVs and the industry
  • Learnings the details of how we operate and identifying of opportunities for improvement
  • There’s a lot to do, so we need someone who can prioritise and make decisions intelligently using data to direct them
  • Five years of progressive management experience in Customer Service, Communications, or Operations
  • Proven project management track record
  • Valid California State Driver License
  • Develop and prioritize operational processes and procedures

List of Typical Skills For a Customer Service Resume

1

Skills For Customer Service Resume

  • Respond effectively to incoming inquiries regarding products and/or services, making excellent customer service the first priority
  • Excellent planning, organising and prioritising skills. Able to meet deadlines
  • Professional verbal communication skills (friendly and conversational) and written communication skills; spelling, grammar and data entry
  • Excellent analytical and problem solving skills, supported by a strong attention to detail
  • Multi-task, self-directed, excellent problem solving skills, strong sense of urgency, action oriented and results driven
  • Effective listening and good phone skills
  • Effective listening, communication (verbal and written), negotiation and excellent phone skills
2

Skills For Customer Service Account Manager Resume

  • Demonstrate strong analytical, organizational, decision-making, negotiation, oral, written and interpersonal skills
  • Strong analytical skills and demonstrated ability to make clear and appropriate decisions based on multiple data sources
  • Effectively applies analytical skills to quickly and efficiently resolve any customer issues
  • Effectivelyutilize customer service skills, technical abilities and ADT resources tosatisfy our customer’s equipment needs
  • Strong PC skills are required with a good knowledge of Microsoft Applications
  • Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
  • Good organization and work prioritization skills
  • Excellent written communication skills demonstrated by accurate, concise documentation
3

Skills For Director of Customer Service Resume

  • Demonstrates excellent interpersonal skills dealing with coworkers and customers
  • Demonstrate strong communication skills to influence and positively impact discussions with clients and internal contacts
  • Work experience in a customer-facing role. Good verbal communication skills. Automotive environment ideal
  • Strong leadership and excellent verbal and written communication skills
  • Proven history of experience in a customer service environment and skills obtained
  • Strong track record of effectively implementing and managing staffing models; including proactive hiring forecasts
  • Self-motivated with a high level of initiative and good judgment including decision making, problem resolution and creative thinking skills
4

Skills For Customer Service Delivery Manager Resume

  • Excellent troubleshooting, reporting and logical thinking skills
  • Strong phone contact handling skills and active listening
  • Excellent listening and responding skills
  • Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution
  • Strong leadership, teaming, and authoritative positioning skills
5

Skills For Customer Service Business Analyst Resume

  • Strong math, writing, and spelling skills required
  • Strong problem solving skills sufficient to identify, analyze and generate alternatives to address and resolve customer issues while working with CSRs
  • Excellent planning, organizational; and time management skills
  • Build agent skill set including digital and multi-channel skill and the ability to drive effective resolution of complex customer issues
  • Manages time effectively and adapts quickly to changing priorities
6

Skills For Customer Service Team Member Resume

  • Excellent communication skills, hardworking, ability to handle customer requests/complaints, punctual, high developed service orientation
  • Customer Focus - 6 to 12 months’ customer service experience with evidence of delivering excellent quality
  • Strong customer service, relationships building, sales and supervisory skills. Ability to handle various client concerns and problems
  • Demonstrated problem solving and people skills
  • Customer orientation with an excellent relationship building skills over the phone/email
7

Skills For Customer Service Tech Resume

  • Extremely strong leadership and communication skills, including written, oral and presentation
  • Certain experiences and skills in communicating with customers
  • Demonstrated follow-up, coaching and conflict resolution skills
  • Utilize excellent consultative solution skills to ensure long-term relationship building and meet business goals
  • Good computer skills, including Word, Excel, PowerPoint, email (Outlook)
  • Strong attention to detail with critical thinking skills
  • Strong negotiation and influencing skills
8

Skills For Team Leader Customer Service Resume

  • Self-directed and good problem solving skills
  • Good problem solving skills and Team work
  • Utilized good judgment and understanding of company policy to effectively make decisions to resolve client issues
  • Prior work experience in transaction services job that would provide a good understanding of activities, policies, procedures and concepts of the work area
  • Strong communication skills, both oral and in writing
  • Strong computer skills, including proficiency in Microsoft Word, Excel and Outlook
  • Demonstrates reasonable computer skills, knowledge of internet and the ability to use a handheld scanner (with appropriate training)
  • Superior telephone etiquette and excellent listening skills
  • A customer centric approach with excellent service skills and relationship building ability
9

Skills For Customer Service Co-ordinator Resume

  • Excellent written and verbal communication skills required with an emphasis on customer service
  • Excellent organizational skills to meet deadlines in a fast-paced environment
  • Demonstrate organizational skills, follow through and detail-orientation
  • Effectively prioritize and multi task
  • Excellent written, verbal and interpersonal skills
  • Excellent/professional communication skills with both internal and external contacts
  • Strong analytical skills and ability to work in an unstructured and evolving environment
10

Skills For Head of Customer Service Resume

  • Possess excellent problem-solving and negotiation skills
  • Strong Project, Customer Service, Communication, and Problem-Solving Skills
  • Strong basic business relations skills
  • Excellent customer service skills, self-motivated
  • Strong telephone customer service skills to obtain/provide accurate/complete information

List of Typical Responsibilities For a Customer Service Resume

1

Responsibilities For Customer Service Resume

  • Ensure voice calls are delivered to the existing local PBX’s and appropriately routed through ACD’s. Liaise with local telephone providers to resolve any issues. Maintain and enhance existing free phone services
  • Effective communication skills (see list below): Active listening Good written and Oral Communication skills Articulate Building rapport Expressing empathy
  • Strong interpersonal skills, basic math skills, an attention to detail and the ability to handle multiple tasks required
  • Excellent verbal and written communication skills; counseling and persuasion skills
  • Demonstrates effective leadership and coaching skills with the ability to develop highly engaged and performing teams
2

Responsibilities For Customer Service Account Manager Resume

  • Strong organizational skills in order to handle changing priorities
  • Proven ability to effectively manage multiple priorities and projects at one time
  • O An excellent telephone manner and strong verbal, written and overall communication skills
  • Strong customer service, problem solving, issue resolution, quick thinking, communication and writing skills
  • Strong computer skills including typing, 10-key, and navigating multiples screens
  • Possess strong critical thinking and problem solving skills to analyze and research situations while focusing on company goals and objectives
  • Demonstrated ability to exercise innovative thinking and problem solving skills
  • Excellent written and verbal communication skills, including ability to perform report writing, public address announcements and radio communication
3

Responsibilities For Director of Customer Service Resume

  • Strong communication and interpersonal skills in building relationships with professionals of all organizational levels
  • Excellent people and decision making skills
  • Outstanding verbal communication skills and strong telephone etiquette
  • Strong interpersonal skills and outstanding verbal and written communication ability
  • Good reading, written and verbal language skills ( English)
  • Strong influencing, presentation and communications skills
  • Strong stakeholder management and influencing skills cross functionally
  • Strong customer focus and problem solving skills required
4

Responsibilities For Customer Service Delivery Manager Resume

  • Strong computing software skills with programs such as SAP, EPIC or Salesforce.com
  • Deliver an exceptional customer experience through exceeding KPIs effectively
  • Excel & Access experience required. (Moderate to Advanced Access skills, including ability to write complex queries, create forms and reports is critical)
  • Strong organisationaland analytical skills
  • Excellent MS office skills with an emphasis on Word and Excel
  • Use analytical skills to understand the correlation of service components that impact the customer experience
  • Strong analytical skills including workforce management, customer metrics and agent performance metrics
  • Strong interpersonal skills and the aptitude to cultivate team’s growth and development
  • Computer literacy with Microsoft Office – strong Powerpoint and Excel skills
5

Responsibilities For Customer Service Business Analyst Resume

  • Strong computer skills in MicroSoft Office and email
  • Demonstrate communication and customer service skills
  • Prioritize and manage time effectively; be able to work in a fast paced environment
  • Demonstrated problem resolution skills
  • Strong computer skills - Outlook, Powerpoint, Word, Excel
6

Responsibilities For Customer Service Team Member Resume

  • Good personal ICT skills
  •  Good communication, interpersonal and tele-sales skills
  • Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities
  • Proficient PC skills including MS Office applications and demonstrated ability to learn and utilize other software programs
  • Great client focus with excellent verbal and written communication skills
  • Strong verbal and written communications skills
  • Excellent administrative and clerical skills and procedures
  • Strong computer skills necessary
  • Effectively prioritize and monitor work to achieve timely results
7

Responsibilities For Customer Service Tech Resume

  • Proven customer support experience or experience as a client service representative
  • Strong analytical skills and detail-oriented to provide quality outputs
  • Solid PC skills -- Able to work/toggle between multiple windows (this is key)
  • Advanced software skills - specifically experience with Microsoft Office (Word, Excel, PowerPoint)
  • Has a strong desire and proven ability to deliver on excellent customer service principles on every call
  • Strong written and communication skills
8

Responsibilities For Team Leader Customer Service Resume

  • Work effectively with strong attention to detail required
  • Strong PC skills and familiarity with Microsoft Suite
  • Work independently, strong interpersonal and organizational skills
  • Strong leadership, communication, (written and verbal), and relationship management skills
  • Strong interpersonal skills and the ability to work well with others in a team environment
  • Good communication skills with customers and colleagues
  • Strong presentation skills and an ability to teach or train
  • Skills include MS Office experience
  • Demonstrated conflict management and presentation skills
9

Responsibilities For Customer Service Co-ordinator Resume

  • Strong interpersonal skills to ef fectively interact with Internal and External Customers
  • Strong people skills with the ability to work with widely diverse cultures
  • Effective Communication skills (required)
  • Operating: Excellent Planning, Priority Setting, Monitor and Measuring Work
  • Maintaining a calm demeanor during periods of high call volume and effectively following call handling guidelines
  • Planning & Organising - Ability to multitask, plan and organize workload effectively in order to meet all targets and deadlines in a fast-paced environment
10

Responsibilities For Head of Customer Service Resume

  • Liaising effectively with all internal departments to ensure a positive and timely outcome is achieved
  • Outstanding English grammar and vocabulary skills
  • Understanding of the customer service skills and professional requirements to succeed in today’s business environment
  • Training: Advanced negotiation skills, sales/service management
  • Utilize knowledge building, knowledge sharing and knowledge management skills to promote a sharing and learning culture
  • Use active listening, probing, play-back, and style matching skills to evaluate the customer’s needs

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