Customer Service Technician Resume Sample

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Ashton VonRueden
543 Lubowitz Extensions,  Chicago, IL
+1 (555) 438 4367

Work Experience


Customer Service Technician Senior
10/2015 - PRESENT
New York, NY
  • Climb telephone poles and use ladders to provide service
  • Performs customer support activity and related functional standards in accordance with the Performance Work Statement such as: receives materials to be categorized, itemized and tracked in warehouse facilities; completes reporting and recording in electronic and hard-copy form; perform inventory and accountability in accordance with supply schedules; prepare and ship items; etc
  • Comprehend and follow programing, knowledge of calibration and test procedures
  • Perform other work as assigned and as business needs demand
  • Competitive wages, including weekend and night differentials
  • Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater
  • Provide installation and repair services to residential and business customers
  • Interpret work drawings and instructions, complete paper and HHT work
  • Work overtime, callouts, and standby as needed
Customer Service Technician
04/2012 - 06/2015
San Francisco, CA
  • Processes customer purchase orders including any revisions and updates order files. Reviews sales order to assure the accuracy of price, equipment description, shipping instructions and initiates follow-up actions for orders. Responds to customer/distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action
  • Represents the department as a point of contact for Latin American accounts for the Gardner Denver Water Jetting Aftermarket product line
  • Processes paperwork for returned/warranty product. Distributes accordingly, ensuring capture of warranty information. Reviews customer request for credit and launches paperwork to complete a transaction
  • Receives customer requests, complaints, initiating response and/or corrective action. Determines critical need items and assists in establishing priorities on ship dates. Communicates current availability and lead times
  • Communicates with accounting on pending receipts of wire transfers for cash in advance and international sales, possessing a willingness to learn basic international banking methods
  • Acts as the primary contact between engineering and product marketing regarding special product applications and/or significant modifications required to meet specific customer requirements
  • Previous experience in a customer service or ability to manage multiple accounts and customers is required, consistent follow-up is a key component for the success of the incumbent
  • Excellent communication skills and sense of urgency is necessary
  • Answer client-s inquires in person and/or via telephone concerning computer issues including hardware, software, and network
On Site Electromechanical Customer Service Technician
08/2007 - 02/2012
Los Angeles, CA
  • Call hardware and software vendors to request service regarding defective products
  • Read trade magazines and attend approved trade shows, seminars, conferences, and training to stay current on technology
  • Re-assign tickets that cannot be resolved by Help Desk staff to appropriate team within the Information Technology Department
  • Installation and upgrade of products and services generally purchased and used by residential customers, including but not limited to
  • Provide installation and repair services to residential and business customers, including data, POTS, Internet service
  • Maintain an in-depth knowledge and understanding of Viverae’s products and ongoing enhancements
  • Field customer support phone calls and email’s

Education


Montana State University - Northern
2001 - 2006
Engineer's Degree in Computers

Professional Skills


  • Strong organizational, time management, problem solving, multitasking skills, listening and professional skills
  • Basic PC / Windows skills. Position requires excellent interpersonal skills
  • Strong organizational, time management, problem solving, listening, and multitasking skills
  • Strong troubleshooting, problem assessment and problem-solving skills
  • Strong troubleshooting, problem assessment and problem solving skills
  • Demonstrated welding and brazing skills
  • Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills

How to write Customer Service Technician Resume

Customer Service Technician role is responsible for customer, interpersonal, basic, technical, multitasking, software, communicating, provisioning, telephony, security.
To write great resume for customer service technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service Technician Resume

The section contact information is important in your customer service technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service Technician Resume

The section work experience is an essential part of your customer service technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Technician resume experience can include:

  • Possess excellent communication, interpersonal, organizational and problem solving skills
  • Customer care skills, including the ability to diffuse a difficult customer situation
  • Possess basic math and PC skills
  • Test and evaluate newly created software loads, effectively acting as a Test Engineer
  • A.S. in Electronics with telephony training or, 3 years of telephony related experience
  • Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers

Education on a Customer Service Technician Resume

Make sure to make education a priority on your customer service technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Technician Resume

When listing skills on your customer service technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service technician skills:

  • Demonstrated effective interpersonal and job related communication skills
  • Strong organizational, time management, problem solving, multitasking, listening, PC, data entry, and professional skills
  • Posses strong analytical and problems solving skills
  • Demonstrated ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods
  • GSCE (or equivalent) level Math & English with good communication skills
  • Posses a good attendance, work and safety record and team player skills

List of Typical Experience For a Customer Service Technician Resume

1

Experience For Operations Support Customer Service Technician Resume

  • Legacy PBX experience
  • Safely operate and maintain clean and organized company service vehicle
  • Troubleshoot electronic and computer operated controls and instrumentation
  • Develop and maintain good rapport with contractors and ensure quality work
  • Support CEL (Customer Experience Lead) & Planner on all technical aspects
2

Experience For On Site Electromechanical Customer Service Technician Resume

  • 13) Ability to maintain an excellent attendance record
  • A team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
  • Experience with Sim Industries products and services
  • Previous commercial aircraft or flight simulation experience
  • ADSL/VDSL installation/repair experience (self/full installs)
  • Possession of a valid driver’s license with a point balance of -6 demerit points or less and no major convictions
  • Five years of technical customer service experience in aftermarket parts, auto parts desk, etc
  • Requesting info from QA, balancing and closing medicated packaging paper work
  • Leading and participating within the team environment, including attendance at team meetings
3

Experience For Onsite Customer Service Technician Resume

  • Updating M3 on any feeds with QA hold and inform shipping members and managers via email
  • Entering orders into production pending order sheets
  • Understanding how email & email prools (IMAP, POP, SMTP, etc.) work and being able to explain it to a 5 year old
  • Reading and interpreting service orders, repair reports, circuit diagrams, work orders and blueprints
  • Decommissioning machines that require movement and reinstalling when the customer is ready
  • Understanding and complying with all Health & Safety requirements and regulations
  • Meeting core operational objectives and driving account profitability
  • Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
4

Experience For On-site Customer Service Technician Resume

  • Demonstrating role model behaviour representing the face of Mars
  • Understanding how email & email protocols (IMAP, POP, SMTP, etc.) work and being able to explain it to a 5 year old
  • Managing vendor’s service delivery processes in compliance with Fuji policies
  • Matching invoices with order delivery notes
  • Managing stock and spare parts inventory
  • Promoting Mars Drinks offerings, machines, drinks and service to customers
  • Seeking feedback from contacts to feed into the business and drive customer satisfaction and engagement
5

Experience For Customer Service Technician Senior Resume

  • Willing and able to travel by air
  • Performing power and noise mitigation functions
  • Visiting customers within the European region up to 20% is part of the position
  • Dealing with multiculturalism
  • Supporting all projects at regional and national level for efficiency gains
  • Exceeding expectations with call QA’s
6

Experience For Supervisor, Customer Service Technician Resume

  • Plumbing NVQ 1
  • Installing, rearranging, changing, removing repairing/maintaining central office, interoffice, network or customer premises equipment and/or wiring
  • Responding to chat and email as required
  • M-F 230p-11p, Alternating Weekend day (9-5:30)with one day off during the week, rotating holidays
  • Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
  • Meet all PSCI/Praxair Policies concerning: Training, Accidents, Reporting, Emergency Response, Accident Investigation,
  • The following software is desired, but not required: CRM software/database, manufacturing software, UPS shipping software
  • Make necessary repairs to homes, including carpentry work, drywall, texture repair and painting
  • Minor electrical, plumbing and heating/AC repair work from time to time
7

Experience For Customer Service Technician Anticipated Opening Resume

  • Data entry and maintenance of a client database; running and printing reports regularly
  • Assist with maintaining marketing material (i.e. catalogs, brochures, price lists)
  • Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
  • Produce periodic technical reports summarizing work done and establishing the action plan for the duration of the field trip
  • Proactively maintaining and repairing our machine base to the defined standards
  • Guidance and training to customers in establishing operation, maintenance, and inspection procedures and techniques
  • Provide analytical support aimed at identifying or interpreting data trends
  • Multi-tasking - Able to handle answering multiple phone lines; able to leave off and pick-up on a task when phone rings
  • Pass extensive background check including: credit and security
8

Experience For Resource Pool Customer Service Technician Resume

  • Climbs poles using either hooks, l
  • Knowledge of soldering and techniques
  • Customer focussed – proactive in approach to resolving any on site issues
  • Ensure proper use of all plant and materials relating to specific tasks allocated
  • Maintains created quality records according to CEC’s quality system
  • Knowledge of pipe and gas fitting
  • Re-classifying different feed types into M3 as per ISCF
  • Respond to incoming inquiries, telephone, electronic, and/or written, from customers
9

Experience For I&R / Customer Service Technician Resume

  • Climb using ladder and/or gaffs and to work aloft
  • Actively complies and promotes Health and Safety at the workplace by adhering to set policies and best practices
  • Report incidents of potential hazards according to company policy
  • Seek guidance from their leadership or the HSE manager before continuing
  • Responsible for seeing all sales orders through from order approval to shipment
  • Thoroughly understanding the product line so as to be able to recommend the best solution for each customer’s needs
10

Experience For Electronics Customer Service Technician Resume

  • Proactive account development, relationship building, and customer service
  • Work with sales and marketing
  • Provide customers with opportunities to enhance his/her product by up-selling when appropriate
  • Adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
  • Manual handling trained
  • Comfort with operating mobile communication devices

List of Typical Skills For a Customer Service Technician Resume

1

Skills For Operations Support Customer Service Technician Resume

  • Strong organizational, time management, problem solving, listening, professional skills and multitasking skills
  • Excellent communication, problem-solving, and customer service skills
  • Demonstrated experience working in a Fiscal, Accounting or Cash Handling environment
  • Capable of daily time schedule organization, prioritizing tasks, juggling multiple tasks and priorities
  • Possession of a valid driver’s license and able to safely operate company vehicles and equipment, and maintain a safe driving record
  • Experience with maintaining strong project processes and procedures
2

Skills For On Site Electromechanical Customer Service Technician Resume

  • An understanding of customer service skills and technical support techniques
  • Posses profieient personal computer operations skills
  • Phone etiquette – Comfortable, friendly and pleasant on the phone with professional verbal skills
  • Effectively resolve customer issues in a timely manner
  • Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service &
  • Work effectively aloft
  • Demonstrated experience with standard business practices
3

Skills For Onsite Customer Service Technician Resume

  • PC, data entry and professional skills
  • Demonstrated good attendance with previous employer(s)
  • Cross functional skills in supporting customers via chat and email
  • Above average people skills
  • Resolve CAE customer high priority technical issues and validate client provided information and/or complaints
  • Demonstrate flexibility and strong ownership of assigned tasks as well as ability to work and make decisions unsupervised
  • Working skill in basic keyboarding
  • Experience working in a Fiscal, Accounting or Cash Handling environment
  • Experience interpreting, applying and explaining policies/procedures or other complex information to customers
4

Skills For On-site Customer Service Technician Resume

  • Experience interpreting and explaining policies/procedures or other complex information to customers
  • Posses and maintain valid driver's license and have an acceptable driving record
  • Experience in troubleshooting analog, digital and RF circuits
  • Customer service experience working in a fast paced environment
  • Experience working in a team or group environment
5

Skills For Customer Service Technician Senior Resume

  • Type 40 WPM accurately / Strong keyboarding proficiency
  • Capable of effective time management and multitasking
  • Experience working with atmospheric/cryogenic gases and related equipment – considered an asset
  • Experience resolving user related technical problems with directions given over the telephone
  • Experience of demonstrating collaborative behaviour for the growth of the team/organisation
6

Skills For Supervisor, Customer Service Technician Resume

  • Experience in managing people required
  • 2-4 Mechanical troubleshooting and repair experience required, (Sr level 5+ yrs.)
  • 2-4 Electrical troubleshooting and repair experience required, (Sr. level 5+ yrs.)
  • Helpdesk/ticketing system experience
  • Experience handling Nitrogen would be an asset
7

Skills For Customer Service Technician Anticipated Opening Resume

  • Three or more (3+) years of experience running cable trouble
  • Customer Service experience required from a manufacturing or technical environment
  • Experience supporting project-based environments
  • A valid driver’s license and satisfactory driving record
  • Previous experience with engineering documentation and drawings
8

Skills For Resource Pool Customer Service Technician Resume

  • Possession of a valid driver’s license and satisfactory driving record
  • Operate a variety of tools and devices including test equipment
  • Hold a valid driver’s license and have a safe driving record
  • Test, integrate, and validate technical resolution before delivering it to the customer
  • Manage activities and time so as to ensure a high level of effectiveness and efficiency
  • Previous technical experience (even if it’s self-taught)
  • Experience in field technical service for complex business equipment and systems
  • Experience with standard business practices
  • Possession of a valid driver’s license with a negative six points balance or less and no major convictions
9

Skills For I&R / Customer Service Technician Resume

  • Possession of a valid driver’s license with a negative six point balance or less and no major convictions
  • Experience as a maintenance and break-fix technician, or in related repair work position
  • Experience and proficient with Microsoft Office: Word, Excel & Outlook
  • Strong mechanical / technical aptitude
  • Possess a valid Alberta Driver’s license and clean drivers abstract
10

Skills For Electronics Customer Service Technician Resume

  • Experience with Microsoft Office: Word, Excel & Outlook
  • Determine scope of customer issue in an effective and professional manner
  • Technical Field Service and customer focused experience desirable
  • Maintain a current valid Louisiana Driver's license
  • Possession of a valid driver’s license with a point balance of less than 6 demerit points and no major convictions
  • Provides efficient and effective service to customers and prospects on all E-ZPass based services on a variety of inquiries and customer needs

List of Typical Responsibilities For a Customer Service Technician Resume

1

Responsibilities For Operations Support Customer Service Technician Resume

  • Escalate more technical problems to experienced Rackers and follow-up to learn for the next time that issue comes around
  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
  • Demonstrated ability to accurately perform arithmetical computations and to balance and reconcile a cash drawer
  • Maintain a current valid Louisiana Driver-s license
  • Experience in service, installation, repair required; or
  • Checking physical inventory for LTL shipments and issuing ISCF to corresponding personnel withing QA approval
  • Attending shipping meeting for confirming LTL shipments/urgent orders to team members
  • Keeping track and updating expired and off-spec feed logs
2

Responsibilities For On Site Electromechanical Customer Service Technician Resume

  • Coordinating w/ production scheduler and manager on minimizing expired feeds
  • Troubleshooting and electrical diagnostic familiarity
  • Balancing and closing of all packaging and batching paperwork as per accountings requests
  • Install and maintain data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier
  • Knowledge of laser based print technology, knowledge of how to configure printing, scanning and an email client in a Windows TCP/IP environment
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future
  • Enter repair information in our database to include parts used, labor codes and troubleshooting information, etc
  • Enter parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department
3

Responsibilities For Onsite Customer Service Technician Resume

  • Customer service and system training for customers as required
  • Self-starter, who takes pride in performing quality workmanship
  • Weekend and weeknight standby support in a rotating schedule
  • Evaluate customer needs that might create business opportunities, such as updates, relocations, training, etc
  • Communicate with aircraft manufacturers and equipment providers (Boeing, Airbus, ATR, etc.) to obtain information and clarify declared simulation defects
  • 8) Heavy lifting as required
4

Responsibilities For On-site Customer Service Technician Resume

  • Successfully complete all required employee training as assigned
  • Possession of a driving record with a point balance of less than 6 demerit points and no major convictions
  • Heavy lifting as required (85 lb extension ladders)
  • Project a positive image and be willing to adhere to the dress code for the position
  • Able to climb poles and lift heavy loads up to 100 lbs, including 75 pound ladder
  • Able to read cut sheets and OSP engineering drawings
  • Some knowledge of office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts
  • Internet connection speeds exceeding 5Mbps down and 1Mbps up
5

Responsibilities For Customer Service Technician Senior Resume

  • Windows 8.1, 10 including .NET 4.5 with all security patches applied
  • Corded (Not wireless) noise cancelling USB Headset
  • Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Climb poles and lift heavy loads up to 100 lbs., including 75 lbs. ladder
  • Understand complex engineering or software products
  • Heavy lifting as required (up to 75 lbs.)
6

Responsibilities For Supervisor, Customer Service Technician Resume

  • Possess, or be willing to obtain
  • Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor
  • Fulfill special project request, and support porting or HP as required
  • Maintain reseller relationships and provisioning of new accounts as required
  • Support in taking Tier 1 and Tier 2 agent and customer escalations
7

Responsibilities For Customer Service Technician Anticipated Opening Resume

  • Support porting and RS as backup when required
  • Manage the call Q and email Q’s for monitoring of service levels
  • Have the ability to conduct training as required in a backup role to the onsite trainer
  • Clearly and concisely document customer interactions, including problem described and instructions given
  • Manage credit card processing when necessary
  • Develops test packages for cable/fiber repair for engineering
  • Cash handling procedures (based on assignment)
  • Observe all safety rules and regulations including the use of ladders/ pole climbers and bucket trucks
  • Build and maintain reporting to track user account statuses
8

Responsibilities For Resource Pool Customer Service Technician Resume

  • Provide customer service training and support to new users
  • Produce ad hoc reporting for system application
  • Work/travel over-night, after hour’s shifts and weekends
  • Salt Lake City, UT
  • Up to 25% possible travel
9

Responsibilities For I&R / Customer Service Technician Resume

  • At all times comply with any other relevant company policies, procedures and
  • Collaborate on projects and problems with fellow Rackers
  • Accurate completion of job logs, customer delivery tickets and complete trip
  • Ission readings, daily time, and function codes in Work Force Management
  • Install and maintain subscriber PairGain Devices.adders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment
  • Troubleshoot over the phone with customers to determine a problem/solution
  • Maintain the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner
  • Provide occasional installation support for local clients and our internal sales department
10

Responsibilities For Electronics Customer Service Technician Resume

  • Enter call log and customer information within database system
  • Knowledge of RF, analog and digital circuitry
  • Quickly determine or analyze problem(s) and communicate to customer
  • ‘Hands on professional’ at the direction of the CSM/HOCS
  • Complete work instructions to customer’s satisfaction
  • Review questionable customer uploaded photos to insure the planned action is appropriate
  • Review Service Tech reports as needed
  • Review questionable part orders to insure the correct part necessary for the repair is ordered

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