Customer Master Data Resume Sample

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Riley Barrows
92344 Olson Shores,  Houston, TX
+1 (555) 335 5855

Work Experience

Customer Master Data Specialist
05/2017 - PRESENT
Chicago, IL
  • Responsible to carry out the day to day Customer Master Data maintenance
  • Making sure that the master data is meeting the quality standard set by Global or Regional Process owners
  • Accountable to all customer master data coordination with various departments and to provide master data on a timely manner
  • Execute day to day customer master data tasks in compliance with defined processes, policies, performance metrics and service level agreements to ensure delivery meets customer expectations. Support the customer master data strategy
  • Provide support to maintain, gather and keep up to date the customer master data used in the system
  • Ensure all necessary data is available, accurate, compliant and consistent
  • Monitor data creation, maintenance and deletions for effective and efficient system operations and reporting
  • Understand requirements and set up customer master records and operational / local data needed to enable transaction processing
Customer Master Data Analyst
06/2010 - 02/2017
Chicago, IL
  • Ensure DOA, SOX compliance and assure that the Global Credit policy is applied at all times
  • Ensure that the customer contractual obligations are correctly applied in ISP
  • Ensure completing all mandatory system training
  • Executing any new business requirements impacting customer master data and sales agreements
  • Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
  • Maintain good professional relationships with relevant stakeholders including central and local data stakeholders
  • Provide analysis and feedback regarding impact of new policies, new work, enhancements, etc. Identify gaps in current processes and assist in (at times leading) implementation of such changes
  • Provide inputs to the mapping and maintenance of end to end Business processes, maintenance of Standard Operating Procedure (SOPs) documentation for Customer master data activities
Customer Master Data Intern
06/2006 - 03/2010
Phoenix, AZ
  • Update data / systems as needed, subject to authorisation by the data owner or subject matter expert
  • Support to create regular Order to Cash reports and complete accurately ad-hoc reports as required by business / function on a timely basis
  • Perform required data reconciliation
  • Run and monitor customer master data reports, produce management summary and resolve any identified issues such as duplicates or missing key and to ensure that accounts setup and maintenance are accurate and complete
  • Maintain customer master data tracking schedules for Lead Customer master data Analyst daily review and inputs to master data control reporting
  • Manage inbound documents in accordance with the document control policy
  • Ensure timely and accurate data storage, retrieval, maintenance and updates while maintaining data security
  • Support external/ internal audit and internal control reviews


University of Phoenix - Fox Valley Learning Center
2001 - 2006
Master's Degree in Business

Professional Skills

  • Strong organizational skills and ability to manage multiple projects/priorities
  • Excellent organizational and time-management skills, with ability to manage multiple priorities and meet deadlines
  • Strong analytical skills, ability to analyze data to determine best value for Hexion
  • Excellent team player: able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
  • Direct experience with SAP, Teradata, informatica, or other relevant information system experience
  • Above average Microsoft Office Suite skills (Excel, Word, Access, and PowerPoint)
  • Fluent language skills in English, both verbal and written

How to write Customer Master Data Resume

Customer Master Data role is responsible for microsoft, excel, shipping, mainframe, finance, credit, training, security, reporting, manufacturing.
To write great resume for customer master data job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Master Data Resume

The section contact information is important in your customer master data resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Master Data Resume

The section work experience is an essential part of your customer master data resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer master data responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer master data position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Master Data resume experience can include:

  • Ensure continuous improvement in customer master data processes, process simplification and compliance through utilisation of the key metrics and taking / recommending remediation action as required
  • Maintain strong professional relationships with relevant internal partners and external stakeholders (e.g. customers, sales and other functionally related groups). Liaising with the business on a regular basis to ensure timely payments/collections and query resolution
  • Very good interpersonal and team working skills
  • Experience in customer service or a business environment; strong customer orientation
  • Effective in structuring, analyzing and understanding data
  • Demonstrated passion for excellence with respect to treating and caring for the customer

Education on a Customer Master Data Resume

Make sure to make education a priority on your customer master data resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer master data experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Master Data Resume

When listing skills on your customer master data resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer master data skills:

  • Demonstrates ability to effectively multi task technical issues and maintain a high level of organization and process discipline
  • Superior written and oral communication and collaboration skills to communicate with internal customers and management
  • Strong sense of responsibility, strong Customer Service mind set
  • Good understanding of financial statements and accounting relationships
  • Demonstrates commitment to end customer and clients and ability to foster long term relationships with recurring customers
  • Experience in SAP Customer Master Data maintenance, and Data Quality

List of Typical Experience For a Customer Master Data Resume


Experience For Customer Master Data Analyst Resume

  • Collaborate, strong emphasis on teamwork, customer centric, and a high level of professionalism and respect for internal and external partners
  • Assist with customer master consolidation and hierarchy creation projects
  • Pull reports and perform ad-hoc analysis. Assist global users with creating reports from multiple data sources, combining data, and other data transformations
  • Create and update customers master data on-time and according to agreed procedures
  • Maintain master data relating to customers and prospect accounts
  • Act as a subject matter expert for customer related attributes in SAP and Microsoft Dynamics projects; assist with testing enhancements and upgrades
  • Proficient at performing complex web searches

Experience For Customer Master Data Specialist Resume

  • Create and update customer hierarchy
  • Create and update customer assortment
  • Manage master data blocks on customers
  • Deactivate and delist customers
  • Update customer specific data

Experience For Customer Master Data Administrator Resume

  • Creation of forms for different stakeholder usage
  • Verification of received forms in terms of data quality and proper authorization
  • Maintains quality systems and enforces standard policies and procedures
  • Define and coordinate global strategy to ensure standardization of Master Data across all business departments
  • Coordinate and implement Master Data governance policies and procedures to ensure consistent control of Master Data including data maintenance and data distribution
  • Engage and work with the DMG team on key developments, deliverables, opportunities, risks and issues in delivering on the CMDM strategy
  • Configure relationships of Sold-to Account type to appropriate Ship-To, Bill-to & Payer Account types
  • EDI or 3rd Party Marketplace (i.e. GHX) Setup/Configuration
  • Hierarchy/Enterprise Level Identification & Management

Experience For Customer Master Data Intern Resume

  • SAP OTC, MM or PTP certification desirable
  • Business Partner Data Hub
  • Verify financial health and appropriate tax documentation as well as confirm customer is not on the Federal Bureau of Industry and Security’s list of excluded persons or companies
  • Enthusiastic and easy to get on with
  • Work to global work procedures
  • Correspond with external customers, 3rd party sales representatives and internal contacts in sales, customer service, engineering etc. on reasons for delay, decline and/or credit hold, as well as requirements for additional information

Experience For Pharma Customer Master Data Intern Resume

  • Obtain appropriate security and/or other documentation to secure accounts (CIA, Letter of credits etc)
  • Occasional financial statement analysis required
  • Determine appropriate means to obtain credit information, evaluate data, make credit line recommendations and secure necessary approvals for appropriate credit limits and terms in accordance with our Corporate Policies
  • Complete annual credit review of existing customer base, determining need for inactivation and/or credit limit adjustments in accordance with Corporate Control Policy
  • Maintain all customer master data in multiple ERP and ancillary systems, including entry of new customers as well as maintenance of existing customer master data
  • Demonstrates strong organizational skills, with acute attention to accuracy and ability to self-monitor quality of work. Seeks means to improve and promote quality
  • Revising Master Data according to established policies and desktop instructions (SAP, etc.)

Experience For Analyst, Customer Master Data Resume

  • Deliver optimized master data services to internal and external customers
  • Maintain accurate customer master data for all EMEA customers including billing & shipping addresses, customer type/segment information, term and credit set up, etc
  • Validate and create customer account data with information provided by Field Sales, Customer Service, and other internal teams
  • Review and audit of Master Data documentation
  • Creates/changes/deletes customer master data
  • Applies strict compliance to related SOPs and to Hexion Safety & Integrity policies

Experience For Customer Master Data Manager Resume

  • Supports functional/business leaders with Customer Master reports
  • Executes the mass changes of master data
  • Supports external/internal customer communication process based on business requirements and function
  • Maintains and updates weekly the Customer Master data dashboard
  • Participates in projects for master data improvements to support business
  • SAP functional knowledge required i.e. Sales & Distribution Module. Preferably worked in Material/Customer Master Data
  • Ensures quality of master data in Oracle, as well as, development and documentation of processes with other functional data owners to support ongoing maintenance and data integrity

Experience For Head of Customer Master Data Management Resume

  • In collaboration with subject matter experts and data stewards, defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable
  • Assists in data management, governance, and data quality of master data requirements with other functional data owners to ensure functional master data integrity across the operation of financial systems is consistent and meets stated business rules and requirements
  • Good experience with SAP or other type of ERP System
  • Preferably 1-4 years experienced employees specializing in Customer Master data administration, Order Management, or BPO industry
  • Experience in Master Data administration, data integrity and quality assurance
  • Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook

Experience For Customer Master Data Initiative Lead Resume

  • Knowledgeable in Office Software such as ERP, MRP, and CRM is an advantage
  • Flexible to changes and can adapt quickly
  • Monitor website registrations, maintain customer/prospect information, and distribute leads
  • Distribute leads to sales teams from trade shows, web campaigns, and other sources
  • Assist global users and data stewards in master data issue resolution
  • Identify, investigate, and correct master data quality issues

Experience For IT Manager Customer Master Data Management Resume

  • Work with numbers, spreadsheets, and large amounts of data
  • Organize information and data sets, as well as integrate data from multiple sources and identify inconsistencies
  • Proficiency in Microsoft Application (Word, Excel, PowerPoint, Outlook, etc)
  • Prevention of Duplicates
  • B2B Compliance Check

List of Typical Skills For a Customer Master Data Resume


Skills For Customer Master Data Analyst Resume

  • Work and adapt in a fast and dynamic organization while maintaining strong controls over details to support decisions
  • Audit support experience, SAP technical expertise, intermediate/advanced Excel and Word
  • Microsoft Outlook, and Internet Explorer applications experience
  • Strong attention to detail with the ability to understand the importance of accurate data entry
  • Experience with SAP and/or Siperian
  • Experience in similar field
  • Demonstrates an ability to take initiative and be pro active
  • Update and validate financial customer master data

Skills For Customer Master Data Specialist Resume

  • Ensuring that Master Data is high quality
  • Handling of various projects and spreadsheets received to update Customer Data, Pricing and / or Contract Data
  • Adhere to the Job Aids defining the required data fields including specific Business Area Work Processes
  • Assist in establishing best practices, policies, and SOP’s for customer master data maintenance and monitoring
  • Efficient and Self-driven in problem solving and decision taking
  • Responsible for new customer set-ups as well as ongoing maintenance and support for existing customers
  • Responsible for all documentation and testing protocols related to maintaining customer data

Skills For Customer Master Data Administrator Resume

  • Provide analytics and insights based on data rules and KPIs to data stewards and support them with meeting the quality targets
  • Ensure data integrity through standardize processes and support data stewards with training / education of the users
  • Responsible for executing department tasks to achieve team goals
  • Administration of Global Workbook requests, adhering to CMD Service Level Agreements
  • Administration of Non-Workbook request activities including, Lost Business, First Fill and Commission Customer Notification Letters.

Skills For Customer Master Data Intern Resume

  • Perform various data quality checks, including investigation and remediation steps
  • Administration of Non-Workbook request activities including, Lost Business, First Fill and Commission Customer Notification Letters
  • Enthusiasm for working with master data
  • Strict, disciplined approach to work which includes outstanding process awareness and respect for procedures
  • Ensures data integrity is met by following standard SOP’s and data governance rules

Skills For Pharma Customer Master Data Intern Resume

  • Leading teams either in projects or as direct reports
  • Leading projects that span multiple business functions
  • Knowledge of training development, design, and implementation
  • Propose strategies to react to a changing environment
  • Ensure data consistency between Customer Master data & Pricing data in Masimo’s ERP system and other systems
  • Set up new accounts and customer pricing within Masimo’s ERP system

Skills For Analyst, Customer Master Data Resume

  • Manage incoming requests via Zendesk ticket system within service level agreement, accurately and completely
  • Creates/maintains/documents queries and reporting
  • Efficient and Self-driven in problem solving and decision takin
  • Develop data quality measurement framework and set targets and report on data quality KPIs
  • Program and administration of Contract Formula Escalations
  • Perform and adhere to SOX compliance requirements

Skills For Customer Master Data Manager Resume

  • Adhere to documented Global Data Standards for Customer, Price & Contract data
  • Adhere to documented region, business and/or customer specific process Job Aids for Customer, Price & Contract data, including verification of appropriate approvals
  • Work closely with Global Customer Master Data Teams and North America LB Sales Support
  • Communicate and resolve cross functional process issues
  • Actively support & participate in projects commissioned to create, update or enhance Customer Data, Pricing and or Contract Data, including mergers, acquisitions, divestitures, and SAP releases
  • Data Quality - Customer Master, Price Master and Contract Data
  • Adhere to documented Data Standards in creation or modification of Customer Master Data
  • Adhere to documented Data Standards in creation or modification of Contract Data

Skills For Head of Customer Master Data Management Resume

  • Support after-hours coverage for business critical requests
  • Work closely with Global Customer Master Data and North America LB Sales Support Teams
  • Actively support & participate in projects commissioned to create, update or enhance Customer Data, Pricing and/or Contract Data, including mergers, acquisitions, divestitures, and SAP releases
  • Experience in an ERP systems environment
  • Prolonged sitting in front of a computer, finger/wrist dexterity 75%

Skills For Customer Master Data Initiative Lead Resume

  • Verbal and written Korean would be a given advantage
  • Analyze business conditions and build partnerships across functions
  • Time management skills, innovative skills, ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications
  • Knowledge of SAP and MS Excel
  • Logical, process-based approach to problem resolution
  • Work well as a part of a team and independently
  • Intermediate proficiency in Microsoft Excel and Access
  • Ensures data standards are followed and addresses non-compliance

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