Customer Loyalty Resume Sample

5.0
1 vote
Omari Skiles
25607 Bernier Mountains,  Dallas, TX
+1 (555) 947 2570

Work Experience


Customer Loyalty Specialist
01/2016 - PRESENT
Dallas, TX
  • Follow up and cultivate Marketing generated leads to determine opportunity and viability
  • Develop new business by prospecting via telephone, email and social media to qualify and cultivate new customer relationships
  • When possible, close the new sales opportunity with the end user and enter as a Closed/Win in Salesforce.com
  • Reassign those new sales opportunities to the field sales organization that are identified as too complex to close via telephone and require outside sales engagement
  • Maintain an active open pipeline of new end user opportunities in Salesforce.com
  • Drive the development & implementation of strategic & tactical plans supporting care retention targets
  • Partner cross-functionally to determine organizational churn objectives for T-Mobile’s call center organization
Customer Loyalty Clerk
05/2012 - 10/2015
Dallas, TX
  • Leverage customer, financial and churn data to inform decisions and develop business cases to support various retention efforts
  • Responsible for conducting data mining, predictive modeling, applying advanced mathematical and statistical concepts to interpret results and identify correlations that lead to recommendations based on insights
  • Leads cross-functional or multi-team effort in defining project requirements and provides thought leadership into initial financial estimates for the impact of the projects
  • Responsible for applying advanced mathematical and statistical concepts to interpret results and identify correlations that lead to recommendations based on insights
  • Responsible for conducting post-mortems to understand initiative performance as well as implement changes to maximize the result
  • Drive the delivery of guest incentives and cross-TWDC experiences that enrich the guest experience and provide a best in class set of membership services. Ensuring at all times the experiences exceed the expectations of making guests feel FIRST, SPECIAL and VALUED
  • Deliver the strategy within the agreed budget and timescale and demonstrate ROI through putting in place effective tracking, measurement and evaluation processes
  • Develop the plan for the on-going direction and strategy for guest incentives and cross-TWDC experiences demonstrating both the guest and business benefit and gaining the support and buy-in through exciting and influencing key internal stakeholders
  • High proficiency in written and verbal English
Customer Loyalty Professional
09/2005 - 03/2012
Philadelphia, PA
  • Competence with Excel and PowerPoint as tools, and delivering presentations
  • Experience and passion for leading others
  • Become the loyalty ‘Product Manager’ who can manage the strategy, ideation, product roadmap, customer-experience, and go-to-market approach for loyalty
  • Work with IT and US Center of Excellence/Business Operations for a ‘One Zoetis’ alignment
  • Responsible for entering and updating guest’s information, including department entry logs, point redemptions, e-mail, sorting of return mail, etc
  • Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations
  • Resolve customer concerns by utilizing effective listening and critical thinking skills
  • Re-sell the value of our products and services to customers by aligning product features with our customers’ needs

Education


Everest University - Orlando Campus
2001 - 2005
Bachelor's Degree in Business

Professional Skills


  • Excellent written and verbal communication skills; effectively communicate with all employee levels and levels of management
  • Demonstrated record of strong persuasion skills
  • Excellent rapport building telephone communication and negotiating skills
  • Strong organizational and time management skills with ability to stay detail-oriented
  • Meet retention objectives by using strong persuasion and customer service skills
  • Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
  • Strong organization, time management skills, and attention to detail

How to write Customer Loyalty Resume

Customer Loyalty role is responsible for mainframe, training, compensation, reporting, research, software, events, modeling, digital, design.
To write great resume for customer loyalty job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Loyalty Resume

The section contact information is important in your customer loyalty resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Loyalty Resume

The section work experience is an essential part of your customer loyalty resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer loyalty responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer loyalty position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Loyalty resume experience can include:

  • Excellent problem-solving skills, also under time pressure
  • Demonstrate understanding of Colonial’s workflow systems and capabilities to effectively process the appropriate services
  • Strong computer skills (Outlook, Excel, CRM, ADP, Adobe, etc.)
  • PC Skills to include Excel, Word, and mainframe applications
  • Several years of experience in customer loyalty, couponing, voucher or similar business
  • Strong leadership ability to develop a highly international team in a fast-changing environment

Education on a Customer Loyalty Resume

Make sure to make education a priority on your customer loyalty resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer loyalty experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Loyalty Resume

When listing skills on your customer loyalty resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer loyalty skills:

  • An unrelenting voice of the customer and the employees who provide the program’s and airline’s customer experience/benefits
  • Relevant job experience in a similar role
  • Has experience engaging and interacting with customers via social media channels
  • Demonstrates a desire to grow and undertake additional responsibility
  • Strong knowledge of Microsoft Visio and Microsoft Project
  • Strong Analytical Capabilities (use of statistical tools, JMP, MiniTab, SAS)

List of Typical Experience For a Customer Loyalty Resume

1

Experience For Customer Loyalty Specialist Resume

  • Experience both in functional and disciplinary management, preferably of international teams
  • Outbound/Inbound calls to recent customers
  • Maintains a case history file of all customer complaints and problems, documented with all necessary aspects and detailed description of conflict and resolution
  • Maintains a file of the dealerships customer satisfaction achievements
  • Coordinates all special events for the dealership and promotional events
  • Responsible to assist management and sales/service staff as needed
  • Alert managers of conflicts that need to be resolved
  • Flexible to the many changes in the day to day job expectations
2

Experience For Lead Generation & Customer Loyalty Specialist Resume

  • Self-driven and entrepreneurial attitude and ability to work successfully in a team
  • High willingness to travel globally
  • Multi task – e.g. listen, talk and type
  • Team player and able to work autonomously
  • Reduce Customer Churn and Increase Customer Loyalty
  • Proven experience with identifying & resolving project impacting issues, works with members of the Project team and business SMEs/executives to develop and implement viable solutions
  • Thrives in a collaborative team environment and works well independently
3

Experience For Customer Loyalty Manager Resume

  • Self-starter and independent. Team oriented and results driven
  • Be at work on time, to return from breaks and lunch periods on time and o leave the work area after the end of their scheduled workday
  • Proven experience in identifying & resolving project impacting issues, works with members of the Project team and business SMEs/executives to develop and implement viable solutions
  • Provide documentation of product compliments, inquiries and complaints
  • Strives to achieve and surpass goals and expectations with a high sense of urgency
  • Takes ownership for personal success
  • Exhibits passion and entrepreneurial spirit
4

Experience For Global Service Products & Customer Loyalty Director Resume

  • Work with functional leaders to implement people, process and/or technology solutions
  • Experience in product management, digital, marketing, or related experience with the last 5 years’ experience focused directly on managing a successful customer loyalty program
  • Examine and analyze the market conditions, competitor activities, customer input and commercial feedback to refine service product strategy, marketing plans, programs and branding initiatives for service world-wide
  • Collaborate with Regional Marketing Teams and worldwide Service leadership to develop and implement service offers, pricing, branding and sales tools. This role is responsible for ensuring the commercial success of the service business and ensuring the service offers support the sales of new systems
  • Support the global service organization in all customer facing programs and communications. This includes a wide range of activities from authoring customer letters and agreements to supporting the field teams with best practices in effective customer communications
5

Experience For Senior Customer Loyalty Manager Resume

  • Abbreviated list of benefits
  • Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways
  • Maintain product knowledge
  • Fantastic work facilities
  • Awesome health benefits
  • 401K and much more!
  • Local health clinic

List of Typical Skills For a Customer Loyalty Resume

1

Skills For Customer Loyalty Specialist Resume

  • Demonstrate understanding of Colonial’s workflow systems and capabilities to effectively process the appropriate service
  • Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications
  • Research, evaluate and respond timely to service issues. Demonstrate understanding of where referral or escalation is appropriate
  • Research, evaluate and respond timely to service issues in regards to Life policies. Demonstrate understanding of where referral or escalation is appropriate
  • Adopt change initiatives to improve workflow and enhance the customer experience
2

Skills For Lead Generation & Customer Loyalty Specialist Resume

  • Utilize a high-level knowledge of products & services, customer’s business requirements, and analysis of prior year activity
  • Relevant experience working for a large national service provider, retailer, or multi-channel distribution
  • Experience in customer loyalty/ retention
  • Plan, organize and establish priorities to meet goals and achieve results
  • Post-secondary education and/or equivalent related work experience
  • Manage and prioritize multiple responsibilities
  • Gaming tables across our campus
  • Makes and takes TFS/LFS customer and dealer calls with the ultimate goal of increasing loyalty while securing actionable sales leads for the originating dealer
  • Act as a resource by providing exceptional customer service through answering questions and resolving subscription issues
3

Skills For Customer Loyalty Manager Resume

  • Develop and close new end using business within identified existing customers within assigned geography
  • Build long term impactful relationships with key existing end users to increase loyalty and reduce the chances of losing the customer
  • Health Insurance, 401(k), PTO accruals - starting at 4 weeks per year, Employee Assistance Program, Flexible Spending Accounts
  • Represent the company with airline partners, customers, media, consulting firms, marketing agencies and at industry events
  • Provide management reporting on renewals progress by accurately forecasting to management on a weekly basis
  • Retain customers who are considering cancelling their Philips Lifeline service
4

Skills For Global Service Products & Customer Loyalty Director Resume

  • Assists in resolving customer complaints and improving KPIs
  • Deep understanding of data modeling to identify most valuable; grow able and low profitability customers
  • Be a point of contact for the decision makers of identified key end using customers within assigned geography
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!
  • Leverages sales and product training to boost customer interest and positively influence customer repurchase intent
5

Skills For Senior Customer Loyalty Manager Resume

  • Upsell MMI products and services to existing customers
  • Follow-up in a timely manner on retention voice mails, emails and letters the same business day to address customer requests for cancelling service
  • Retain current customer base and expand share of wallet through cross/up sell opportunities
  • Ensures an exceptional customer experience and be recognized as a trusted advisor by engaging strategic end users to understand their business needs, share insights, promote innovation, and build/maintain an active opportunity pipeline
  • Engages Distributor and End User Specialists to generate and share target account opportunities and collaborates with End User sales team to meet growth goals
  • Retains current business, improves and upgrades current product mix and launches new product and platform innovation with key end users
  • Conduct monthly business reviews with District Mangers and Distributor Specialists to execute business plan initiatives and drive results
6

Skills For MD Customer Loyalty & Insights Resume

  • Able to travel both domestically and internationally as required (25% travel)
  • Able to maintain flexible schedule and hours
  • Supports various consumer initiatives including but not limited to Payment Waiver Programs, Total Loss Campaigns, Welcome Calls and other marketing programs designed to reinforce Brand Loyalty
  • Adheres to compliance requirements while applying the Always Better Service call strategy
  • Collaborate with Product Strategy and Regional Marketing on product End of Life plan development, communications and implementation
  • Broad and complete thinker – understands 2nd, 3rd... effects of ideas and decisions
7

Skills For Head of Customer Loyalty Solutions Division Mobile Services Resume

  • Pay is $12.50/hr base + uncapped commission and bonuses!
  • Free lunch /food trucks/snacks/drinks; new menu daily
  • Lead the overall programs to define and promote technology upgrades to our installed customers. This includes supporting the product planning with sales projections and leading product introductions inclusive of pricing, sales tools, and promotions
  • Serve on the Marketing Leadership Team responsible for strategic and operational planning, developing marketing capabilities within Accuray and providing input and ideas that enhance marketing initiatives
  • Provide feedback and seek customer/field input that guides development and rollout execution of Global Marketing programs, tactics and deliverables
  • Promotion/Career Advancement opportunities
  • Paid time off, paid holidays
  • Opportunities for Growth Within
8

Skills For Customer Loyalty Clerk Resume

  • Proactively communicate to management and other key business partners trends relative to service requests
  • High sense of detail and consistency for customer requests
  • Engage in education to continually retain broad knowledge of Colonial Life Voluntary Benefits and Group and Policy Administration to respond to many types of inquiries leveraging a multitude of systems/workflows
  • Obtain and retain specific subject matter expertise as required
  • Demonstrates agility, flexibility and adaptability to change; operates as a change agent; challenges the status quo; approaches his/her work with a continuous improvement mindset
9

Skills For Senior Analytics Manager, Customer Loyalty Resume

  • Accurately verify policyholder and plan administrator key identifiers and ensure appropriate communication methods are utilized in support of Colonial Life’s commitment to privacy and safeguarding confidential information
  • Make outbound calls to an existing customer base to sell subscription based renewals
  • Create quotes/proposals in SalesForce CRM and follow up with customers
  • Negotiate and bring to successful closure renewals for assigned customers. Interact with sales and other internal groups to address renewal issues and general renewal matters for our customers
  • Complete renewal lifecycle management including obtaining Purchase Orders when required
  • Analyze customer/product renewal data and current renewal agreement to determine retention and uplift strategy
  • Ensure all components of the renewals cycle are thoroughly planned, presented and delivered to the customer
  • Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experience
  • Assists customers using a blend of proactive and reactive methods-
10

Skills For Customer Loyalty Professional Resume

  • Employee pricing on smart home products
  • Investigate and resolve complaints as required by agency regulations and standard operating procedures
  • Work in a fast-paced customer sensitive environment
  • Driven, self-motivated and competitive
  • Result-oriented with a “go-getter” personality

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