Customer Engineering Resume Sample

4.7
16 votes

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Camden Effertz
66969 Walter Mountains,  Los Angeles, CA
+1 (555) 398 6149

Work Experience


Customer Engineering Manager
01/2018 - PRESENT
Chicago, IL
  • Participating in NPI such as Demo’s, Trials, Proof of Concept at customer site
  • Frequent and direct customer interaction, possibly driving solutions in the customer’s lab
  • Build and manage customer relationships in US, EU, and China
  • Build and maintain a customer interface team – responsible to manage the customer from the entry-level to the senior-level. Responsible for evaluation, and development of team members
  • Ensure product costing targets are achieved for each product. Maintain records of BOM costs compared to targets; escalate within Harman when targets are not achieved. Ensure design actions are implemented to recover any cost variance in BOM cost target
  • Own and maintain the resource budget and cost of external resources. Ensure engineering resources are hired and qualified to meet the customer requirements. This includes resources in NA, EU, and China
  • Ensure engineering teams have equipment and facilities needed to meet customer requirements. This includes budget as well as acquisition
Supv Customer Engineering
06/2013 - 07/2017
Boston, MA
  • Expertise in mobile device software from SOC to apps
  • Excellent written and verbal communication, interpersonal skills and time management
  • Thorough in approach with an attention to details
  • Familiarity with AGILE (SCRUM) and working in a fast-paced environment
  • Oversee successful delivery of accelerated technical support services to committed SLA’s working closely with customers, team and sponsors
  • Understanding of networking protocols and technologies and experience in Cloud applications
  • Background of taking on and succeeding with complex, challenging projects
Customer Engineering Intern
10/2009 - 05/2013
Phoenix, AZ
  • Make all decisions regarding product content, budget and timing to ensure the product is on-time, on-schedule, on-quality, and meets all customer acceptance criteria (Performance and Features)
  • Manage product risk proactively, identify engineering risks and coordinate meetings with the PM and multi-discipline functions to address risks before they become issues
  • Evaluate engineering processes and metrics to track and measure engineering success. Update processes where needed to address customer-specific requirements. Ensure all engineering disciplines are designing per Harman processes and customer processes
  • Be the primary escalation point for both internal and external product communications for the dedicated customer base
  • Ensure customer requirements are communicated throughout Harman engineering teams. Ensure customer requirements are met with the product designed. Manage customer interface teams to clarify requirements when needed
  • Proven ability to meet aggressive deadlines with no impact upon quality of deliverables
  • Experience in direct customer support, with both face-to-face interactions and/or handling of cases via ticketing systems
  • Proven ability to work with device manufacturers, with at least one project showcase

Education


University of New Mexico Valencia Campus
2003 - 2008
Engineer's Degree in Engineering

Professional Skills


  • Guide and support customers through their technical issues covering quality assurance, stability, performance, the running of applications, operating systems and more
  • Hands on system engineer background with analog/digital circuit design experience and strong component level circuit debugging skills
  • Highly desirable skills and experience
  • Persuasive cross functional networking skills
  • Proven ability to build and expand a team of junior and experienced engineers
  • Significant experience in managing Engineering teams, ability to run mid-size to large teams of internal and external resources located on-& off-shore
  • Experience of training internal and external customers

How to write Customer Engineering Resume

Customer Engineering role is responsible for design, software, travel, telecom, digital, architecture, telecommunications, training, facilitation, collaboration.
To write great resume for customer engineering job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Engineering Resume

The section contact information is important in your customer engineering resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Engineering Resume

The section work experience is an essential part of your customer engineering resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer engineering responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer engineering position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Engineering resume experience can include:

  • Support to NPI lab preparation prior to execution in front of customer
  • Leads the local System Validation Team
  • Assess equipment status, budgets and procures appropriate equipment necessary for SW validation
  • Conducts system level software validation for projects or teams on audio electronics
  • Leading the fault investigations both remotely and on-site as requested
  • Documents testing and creates test reports. Follows CMMI/ASPICE guidelines for creating and maintaining test documentation

Education on a Customer Engineering Resume

Make sure to make education a priority on your customer engineering resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer engineering experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Engineering Resume

When listing skills on your customer engineering resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer engineering skills:

  • A solid understanding of Windows internals
  • Design experience using a CAD package (CREO would be advantageous)
  • Experience in mobile application development for Android, iOS and/or Windows
  • 6 – 8 years development experience in C, C++
  • Experience in Windows system software development is highly desirable
  • Experience engineering leadership/management

List of Typical Skills For a Customer Engineering Resume

1

Skills For Customer Engineering Manager Resume

  • Extensive experience with ESRI software platforms and applicable course work
  • Experience in consumer electronics system design or IC development
  • Involved in assessing and pursuing new business opportunities
  • Work on a small team of engineers on a daily basis, using Agile engineering practices and continuous integration
  • Performs manual and automated software testing. Performs session based exploratory testing
  • Perform endurance based testing or life testing to verify functionality over long periods of time or ignition cycles
  • In a product engineering or test engineering role in an embedded environment, preferably in automotive infotainment or consumer electronics
2

Skills For Supv Customer Engineering Resume

  • 5-7 creating test scripts used in automated testing frameworks
  • Lead multiple engineering function teams to develop new products, technologies and applications in capacitive sensing industry
  • Understand the inputs from customers and deep understanding of Synaptics capacitive sensing technology for product developments
  • Travel to customer sites for detailed technical discussion and occasionally difficult problem solving for new product bring up
  • Get involved in the full product development lifecycle, from the excitement of first time power up, through debugging, to final production
  • Contribute to leading edge technology with the potential to be deployed in millions of devices
  • A fascinating, flexible, and fun work environment
3

Skills For Senior Manager, Customer Engineering Resume

  • Manage multi-disciplinary projects, ensuring the products are delivered on time with various teams across the globe and within budget
  • Proficient in scripting, C and/or C++
  • Deal with ambiguity and apply independent thinking
  • Knowledge of Machine Learning, neural networks
  • Knowledge of PC Architecture (BIOS, chipset features, operating system drivers)
  • Promote a team environment consisting of several geographically dispersed teams
  • Support global testing initiatives
  • Builds and maintains amplifier systems bench for testing purposes
  • Creating test plans and test cases
4

Skills For Director of Managed Nand Product Verification & Customer Engineering Resume

  • Methodical and detailed approach to problem solving
  • Manage and guide the team members
  • Work with high profile customers (and their customers too) on impactful and market leading projects, including larger issues with the addition of new features, applications and performance analysis
  • Take ownership of our key software products (e.g. graphics processors) and provide expertise in the technical details and implementation of these products to other members of the team
  • Provide first level analysis to the customer to investigate issues, find root causes and provide creative solutions
  • Software and hardware aspects of graphics architectures
  • Industry standard APIs e.g. OpenGL ES/OpenCL
5

Skills For Lead Engineer Senior Camera Customer Engineering Resume

  • Work in a world-class development team in a dynamic environment
  • Support our internal sales teams with technical guidance and product knowledge
  • Analyse and modify product designs
  • Support high value external customers
  • Work with technical writers and support
  • Provide Level 2 & 3 Support to VMware customers, partners and field personnel
6

Skills For Fixed Networks Customer Engineering Resume

  • Familiarity with Windows, active directory and user profile internals
  • A valid Texas driver’s license with a history of a safe driving record in accordance with CPS Energy policies, procedures, safety standards, and applicable laws and regulations or a valid driver’s license form another state with the ability to obtain a Texas license within 60 days
  • Knowledge of Designer/GIS, WMIS, and SAP
  • Awareness of technical and commercial interactions
  • Deal with a range of different customers
7

Skills For Director of Customer Engineering Resume

  • Holidays start at 26 days per annum
  • Drive fault investigations both remotely, and on-site as requested
  • Native in Turkish. Fluent in English
  • Technology framework in the position scope: Fixed access network portfolio: DSL, VDSL / Vectoring, Vplus, G.Fast, GPON (OLT + ONU/MDU), NGPON2, XGSPON, IP routing protocols, Cloud, SDN/NFV, AMS & Enhanced Applications…
  • Interfaces with Program Management, Engineering Sales and customers to develop and execute system level software testing for amplifiers
  • High accountability and initiative to get best results during TPM activity
8

Skills For Dir OEM Customer Engineering Resume

  • Assigns daily tasks, sets goals, evaluates performance of the local team
  • Support other regional test groups when required
  • Able to prepare easy to understand, well organized report, and communicate with customers on all technical issues related to product developments
  • Provide leadership to the team in difficult situations in customer dealing. Being the technical person from Synaptics in discussion with customers on product developments issues
  • Work with a wide range of both internal and external stakeholders, local and worldwide team members, including suppliers and manufacturers, to ensure best overall product design
  • Able to be customer-facing under pressure and provide leadership to the team
9

Skills For Iotg Customer Engineering Resume

  • Able to prepare documents to illustrate complex technical issues in simple presentation
  • Travel to other SYNA sites for technology exchange
  • Native level of Hungarian
  • Possibility to travel within the Europe region
  • 10-20% Travel –Domestic
  • Native level of Chech

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