Customer Administrator Resume Sample
Payton Greenfelder
468 Vernie Wells,
Houston,
TX
+1 (555) 931 6396
Work Experience
Customer Administrator
06/2015
-
PRESENT
Detroit, MI
- Experience Customer Service/Administrative Role
- Languages: English and German advanced level
- PC skills: MsOffice, Internet
- Check supplier’s acknowledgement in regard to price, delivery date, mode of delivery and packaging
- Experience in Order handling, Import/Export and Logistic
- Reviews Technician’s Teardown report
- Ensures accurate order entry in compliance with customer’s Product Support Agreements
- Trains other Customer Return’s Administrators
- Experience in an administrative role
Customer Collaboration Administrator
04/2011
-
05/2015
Chicago, IL
- Languages: German and English–advanced level,
- PC skills: MsOffice, Internet. About Emerson
- Languages English–advance level, Spanish – advanced level
- Conduct account (Customer / Channel) analysis to:-
- Ensure that orders are effectively, efficiently and accurately executed
- Develop Customer appropriate statistical forecasts that drive forecast accuracy
- Identify trends that deviate from long term statistical trends and or customer plans
- Improve and align company Supply and Value Chain (Logistics) processes (product flow, communication flow) to reduce lead time and cost by ensuring successful execution of agreed timings for:-
Customer Feedback Administrator
08/2005
-
10/2010
Detroit, MI
- Phase in – phase out (PIPO) strategies
- Management of low stocks, short dated stocks
- Management of “backorders”
- Management of price increase / seasonal buy-ins by the Customer
- Communication to Customer re: the above
- Assess the Customers capabilities and readiness to collaborate on joint initiatives such as:-
- Provide a link between GSK, Customer and GSK’s 3PL :-
Education
Troy University - Pensacola
1999 - 2004
Master's Degree in Management
Professional Skills
- Keyboarding skills of at least 45 wpm, excellent 10 key skills
- Excellent people skills and a good sense of humour
- Experience Required: One to two (1-2) years customer service experience or equivalent work experience
- Proficient personal computer skills including electronic mail, database, word processing, spreadsheet, etc
- People Skills: Able to build productive working relationships with customers and internal personnel based on respect and good rapport – listens well
- Effective and professional written and verbal communications skills is required
- PC skills: Ms Office package
How to write Customer Administrator Resume
Customer Administrator role is responsible for assembly, insurance, credit, training, database, reporting, research, languages, email, health.
To write great resume for customer administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Administrator Resume
The section contact information is important in your customer administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Administrator Resume
The section work experience is an essential part of your customer administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Administrator resume experience can include:
- Good communication skills, happy to deal with customer queries over the phone, via email as well as working with the Customer Support teams to resolve queries
- Resolving issues and correcting information in Install base and Customer Standards by running reports and conducting research
- Assisting and supporting other departments pertaining to Install Base and Customer Standards
- Entering all required information into the Company’s business systems, follow-up and meeting agreed objectives
- Adhering to Emerson’s commitment to Environment, Health & Safety as a core business value
- Working closely with other Canon Solutions America offices and our customers
Education on a Customer Administrator Resume
Make sure to make education a priority on your customer administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Administrator Resume
When listing skills on your customer administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer administrator skills:
- Experience Required: One to two (1–2) years customer service experience or equivalent work experience
- Working experience in Finance/Accounting is an advantage
- Demonstrable evidence of translating explicit and implicit customer needs and expectations into coherent, compelling and value adding offerings and solutions
- One to three years of related experience or training is required
- Previous administration experience in a delivery or customer focused role
- To ensure that any subcontractor invoices, costs etc are processed correctly prior to invoicing
List of Typical Experience For a Customer Administrator Resume
1
Experience For Customer Collaboration Administrator Resume
- Sending specific data, securely & to meet defined timescales
- Logging the progress of each customer against our internal customer database
- Working with the Customer Support team to help our customers migrate from their legacy product onto our new Credit suite of products
- Reporting on progress on a daily/weekly basis
- Proficient in Microsoft office suite with heavy focus on Excel
List of Typical Skills For a Customer Administrator Resume
1
Skills For Customer Collaboration Administrator Resume
- Support Costco account by creating & updating relevant reporting to enhance analytics & decision making
- Accepts Responsibility: Willing and able to bear the explicit and implicit responsibilities of the role, making decisions, being accountable
- Properly and timely closing of Continuous Monitoring Analytics
- Read and interpret documents such as bill of lading, pricing contracts and tariffs
- Flow Lifecycle Services colleagues for application, training and/or engineering support
- To deliver a first class service whilst demonstrating a “nothing is too much trouble” attitude
- Positive Attitude: Encourages a positive rather than negative viewpoint; steer away from a “blaming culture”
- Toughness: Able to handle pressure well; willing and able to deal with problem situations
- A passion for wanting to help customers
2
Skills For Global Customer Enablement Administrator Resume
- Ensure correct functionality of internal Customer Tools, which are used for receiving the customer master data set up or change requests
- Conduct data management activities using the ERP system
- Provide customer service for website users both within & outside of RRTS to assure proper online rating and site access
- Capable of using various system to execute tasks
- Accurately maintain customer records on the Group Marketing Database via a number of methods: -
- After-work activities (football team, volleyball team, charity events etc.)
- Openness: Communicates honestly, openly, and consistently with all parties; internal and external
- Commitment: Committed to success; willing and able to work for the best interests of customers and our organisation - not thinking in terms of being right at the expense of being successful
- Judgment: Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense; proactively seeks assistance and help earner that later
3
Skills For Customer Feedback Administrator Resume
- Knows how to say “no” gracefully and without antagonising other stakeholders
- Organised: Well prepared and organised; carries out all responsibilities and action items in a purposeful way
- Dependable: Can be relied upon to get the job done; no surprises
- Empathetic and able to build rapport with customers
- Customer creation & maintenance - ensure customer master data completeness and proper customer set up
4
Skills For Customer System Workflow Administrator Resume
- Communicate with internal customers via email or phone to update customer data
- Properly store and document all back up for new customers and changes done in CMF (Customer Master File)
- Audit and cleanse master data to ensure system accuracy and eliminate inconsistencies
- Follow internal controls and policies
- Ensure no duplicate and dummy customers are entered in to the system
- Recommend process improvement and efficiencies
5
Skills For Customer Returns Administrator Resume
- Languages English–upper intermediate; Spanish-advanced
- Create, update and maintain Install Base and Customer Standards
- Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives
- To provide dedicated Customer Service support to Customer Portfolio and to execute the various elements/activities of the processes relating to your identified customers and/or assigned customers by from Service Inquiry to Invoice
- To ensure all necessary information of your responsible Customers are complete, accurate and timely in IT operating systems (like ConCert and TEAM) so that the processes (from inquiry to delivery stages) can be executed properly & different reports can be generated accurately
- To support the business as needed with progressing various inquiries relating to invoice to certificate issue as well as follow ups
6
Skills For Administrator, It-customer Resume
- To ensure that all Certificate information is correct, up to date and expiry dates are noted well in advance and site address are entered correctly in the system
- Place / manage all sample orders and create purchase orders for the CDT teams to enable effective operation of the customer team
- To work closely with Planners to ensure that all audits/training courses are delivered on time and all slippage issues are identified & resolved
- To ensure timesheets match with TEAM entry from Auditors, with the signed contract, with the information in ConCert, with the PAPs and with the eventual invoice
- To conduct the necessary steps in system for the lost/close projects
7
Skills For Customer Data Administrator Resume
- To fulfill the KPIs for the identified key processes defined by UK management team
- Analytical mindset and able to problem solve
- Able to multi task on various projects and processes
- The primary tasks of the role are
- Ensure accurate and timely update of Sales Planning & Spend Tracker tools to reflect final deal documentation of trade activities that have been planned & confirmed by the Key Account Manager (KAM) & Account Managers (AM)
- Responsible for administrative tasks to support Customer Development Team Lead
- Maintain accuracy of item catalogue specifications and content for Amazon
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