Customer Intelligence Resume Sample

5.0
12 votes

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Earline Keebler
220 Daugherty Forest,  Phoenix, AZ
+1 (555) 498 4248

Work Experience


Specialist, Customer Intelligence
04/2016 - PRESENT
San Francisco, CA
  • Provide actionable, fact-based research and insight that align with objectives, goals and business decisions
  • Develop and design surveys, interviews, focus group guides and usability studies that can be conducted with either external partners or internal constituents
  • Manage projects outsourced to third-party suppliers of primary and secondary research
  • Implement processes, procedures and policies to improve data gathering, analysis and
  • Work with Customer Intelligence management to develop world class Category Intelligence reporting
  • Responsible for leading the strategic design and maintenance of category intelligence applications. Identify, research and resolve technical problems. Ensure that the use of category intelligence applications enhances business decision making capabilities
  • Communicates account needs and direction to manager and key account team. Makes appropriate recommendations to improve company business objectives
  • Research information & update records
  • Increase customer visibility
Customer Intelligence Analyst
09/2013 - 10/2015
Phoenix, AZ
  • Basic analytical and problem solving skills with the ability to understand business functions
  • Work on multiple projects within certain timeframes
  • Work with Customer Intelligence management to develop and maintain world class cross-state business intelligence reporting
  • Demonstrate understanding of Category Management process, value, tools and legal limitations
  • Identify trends and conduct root-cause analysis to determine actionable recommendations based on available data
  • Responsible for leading the strategic design and maintenance of Customer Intelligence applications
  • Initiate, evaluate & conduct category Customer Intelligence reviews
  • Communicates in-house account needs and direction to manager and key account team
Internship Customer Intelligence
01/2011 - 06/2013
Detroit, MI
  • Perform data entry, validation, harmonization, matching and cleansing in MDM and CRM
  • Process data change management: Work with the businesses to enact data changes in external systems to align with CRM
  • Maintain, manage and update product- & pricelists
  • Make recommendations to enhance data
  • Experience in data management, data quality and integrity
  • Great expertise on CRM systems (preferably MS Dynamics) and SQL Server / Oracle DB
  • Strong interest and knowledge in digital marketing

Education


Strayer University - Center City Campus
2005 - 2010
Bachelor's Degree in Business

Professional Skills


  • Working SQL writing skills and solid experience with Excel and working with databases
  • Marketing experience including 1+ years managerial experience
  • Prior experience using syndicated data, (IRI, ACNielsen)
  • Prior experience in a sales effectiveness/commercial operations role would be an asset
  • Experience working in a subscriptions business, building models to drive engagement and retention
  • Data analytics, modeling and reporting experience
  • Comfort with ambiguity in a rapidly evolving environment and ability to stay focused and grounded when priorities are shifting

How to write Customer Intelligence Resume

Customer Intelligence role is responsible for basic, database, planning, reporting, design, research, digital, modeling, insurance, software.
To write great resume for customer intelligence job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Intelligence Resume

The section contact information is important in your customer intelligence resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Intelligence Resume

The section work experience is an essential part of your customer intelligence resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer intelligence responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer intelligence position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Intelligence resume experience can include:

  • Advanced MS Excel, MS Access skills
  • Your team performs comprehensive analysis assisting on sizing opportunities and shaping customer engagement and retention initiatives
  • Self-starter, capable to taking initiative and working with minimal direction
  • Your team develops A/B test scenarios and monitors results of customer engagement initiatives, proposing recommendations based on the analysis of those results
  • Provide support at Wine & Spirit resets for assigned chain account(s)
  • Maintain, manage and update product & pricelists

Education on a Customer Intelligence Resume

Make sure to make education a priority on your customer intelligence resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer intelligence experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Intelligence Resume

When listing skills on your customer intelligence resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer intelligence skills:

  • Proven analytical and quantitative skills, ability to use hard data and metrics to support business concepts
  • Excellent oral and written communication, able to effectively communicate and influence both technical and non-technical teams
  • Marketing Tasks and Activities: Knowledge of the process for identifying customer needs and arranging for goods and services to fulfill those needs
  • Demonstrated ability to facilitate multiple projects simultaneously delivering all at a high-level under tight timeline
  • Proactive independent mindset, strong sense of responsibility and accountability for ensuring data is maximized across the entire company
  • Relevant professional experience in ecommerce, business intelligence or consulting environment

List of Typical Skills For a Customer Intelligence Resume

1

Skills For Customer Intelligence Analyst Resume

  • Experience with primary/secondary research methods, both offline and online
  • Experience with statistical/analytics packages
  • Experience on CRM systems (preferably MS Dynamics) and SQL Server / Oracle DB
  • Experience in data management, data quality and integrity
  • Experience with a CRM systems, preferably MS Dynamics
  • Experience with SQL Server / Oracle DB
  • Primary/syndicated research experience
2

Skills For Specialist, Customer Intelligence Resume

  • Five to 10 years online research experience
  • Strong background in knowledge management
  • Strong communicator, especially in written form
  • Marketing Systems: Knowledge of and ability to utilize the organization's marketing information systems
  • Identifying and understanding customers' and potential customers' needs and key business issues
  • Building a relationship and achieving a high level of collaboration with Sales Development (SDRs/BDRs)
  • Gathering customer information through outbound campaigns
  • Meeting required KPIs and targets
  • Marketing Systems: Knowledge of and ability to utilize the organization’s marketing information systems
3

Skills For Manager Market & Customer Intelligence Resume

  • Co-ordinating and supporting Marketing and Sales teams across various campaigns
  • Continuous connection with the brands and internal stakeholders (marketing, education, controlling, customer service, IT, purchasing)
  • Strategically profile companies through creative research, identifying new companies and analysing organisational structures for our Account Executives
  • Develop an understanding of our company and our positioning in the market
  • Develop an understanding of Salesforce and our positioning as a market leader in the industry
  • Familiarity with data infrastructure and instrumentation, tracking data, and report building
  • Passion for business partnering with a keen eye to adding value for a company’s end customers
4

Skills For Ymco Customer Intelligence Analyst Resume

  • Develop the ability to connect with decision makers, pass gatekeepers and objection handling
  • Able to take market research and insights and weave them into critical b-to-b sales/marketing/product deliverables (e.g. market analyses)
  • Willingness to go above and beyond, and obsessive about the hygiene and availability of raw data underlying analyses
  • Potential of professional growth
  • Passion and enthusiasm for healthcare and our customers’ success
  • Familiarity with industry-standard assessment models
  • Deep knowledge of Flowserve target market segments and customer personas
  • Knowledge of Flowserve’s competitive set
  • Knowledge of Customers & Sales Channels: Knowledge of specific customer's business operations and ability to coordinate multiple and diverse options for selling the organization's products and services to each. Knowledge of and ability to utilize customer profile and information
5

Skills For Psegli Mgr Customer Intelligence Resume

  • Standard research reports and presentations
  • Knowledge of Customers & Sales Channels: Knowledge of specific customer’s business operations and ability to coordinate multiple and diverse options for selling the organization’s products and services to each. Knowledge of and ability to utilize customer profile and information
  • ProSpace or related space management software experience
  • Highly Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) environment
  • Develop new ideas for customer engagement and retention
  • BI software (Microstrategy, Tableau) as well as statistical packages (R, SAS, Python)
6

Skills For Customer Intelligence Trainee Resume

  • Management of customer intelligence team (3 people)
  • Act as “Subject Matter Expert” for customer and business intelligence topics related
  • Define, develop and analyze customer KPI’s such as customer loyalty and Net Promoter Score KPI’s, campaigns ROI and efficiency measurements for Customer Life Cycle activities
  • Understand business requirements and translate them into technical designs
  • Translate and communicate actionable recommendations in layman’s terms
  • Process improvement mindset and sense of insatiable curiosity about all aspects of data, and willingness to explore and uncover previously unknown connections in vast troves of data
7

Skills For National Presales Lead Customer Intelligence Resume

  • Insistence on transparency and total willingness to share knowledge, and welcome advice/learning/ideas from others
  • Develop and manage requirements of customer data design and definitions as an end-user of the data
  • As a business user SME, act as a resource for customer data and all related analytics within the organization, including creating new views and features within the available database framework
  • Maintain, manage and update product- & price lists
  • Supervise a team of Customer Intelligence Analysts
8

Skills For Customer Intelligence Manager Resume

  • Develop, optimize, automate and maintain database jobs and reports to ensure the on-demand availability of critical information to business analysts and decision-makers and other downstream processes
  • Support administration of team QlikSense applications
  • Support senior business / data analysts on the team with complex queries
  • Support the development and analysis of key views into the business and help partner with operational teams to define datasets and metrics to measure the effectiveness of the business
  • Support the business with quick turnaround on ad hoc data analysis requests and serving as a Subject Matter Expert into Customer and Recurring Revenue data
9

Skills For Director, Customer Intelligence Resume

  • Continuous documentation of processes
  • Exposure to SFDC, OBIEE, Pentaho (or similar ETL tools), and Tableau or Qlik is advantageous
  • Fluent Polish speaker
  • Fluent Czech speaker

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