Customer Development Resume Sample

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Felicita Hyatt
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Work Experience

Customer Development Executive
08/2017 - PRESENT
Philadelphia, PA
  • Conduct post analysis on promotional activity including volume ROI’s. Identify opportunities for improvement and recommend alternative plans
  • Strong precise understanding of marketing place dynamics in class trade customer strategies
  • Contribute to organization, staffing, training, development and management of efficient customer team organization to meet U.S. Customer Development volumes, shares and profit objectives, within budgeted selling expenses
  • Lead Customer Development teams in benefiting K-C brands and categories by providing strategic leadership to business teams and customers
  • Influence results by providing strategic direction to customer development teams through personal involvement in design, creation and implementation of all programs and policies, and by developing sustainable relationships with customers, VIP stake holders
  • Strong ability to clearly and precisely communicate orally and in writing to individuals and groups, including Neenah, WI Brand Champions; consistent engagement in person with Vice Presidents, Sr. Vice Presidents and CEO
  • Related experience in consumer packaged goods
  • Selling experience
  • Exceeded performance expectations in all previous positions held
Customer Development Analyst
06/2012 - 05/2017
Detroit, MI
  • Responsible for Sales strategy development and execution, central planning and communication, and the oversight and management of key enabling processes (IBP, Trade Spend, and Quota/MBO)
  • Month rotation program (4 Rotations) with enriching development and rigor assessment
  • Functional roadmap based on your Business Area
  • Potential to have International Experience
  • Experience Formal Training and Informal Learning
  • Provide Mentorship, Exposure to Senior Leaders and Peer Network
  • Communicate High Levels of Performance and Delivery
Customer Development Internship
05/2009 - 02/2012
Philadelphia, PA
  • Strong planning, organizational, and execution skills, and self-motivation
  • Learning and teaching high level KAM expertise including strategic negotiation skills, strategic planning, inventory management, forecasting, team building, and turning strategic plans into accomplishments
  • Demonstrated strategic thinking, strong analytical skills, results-orientation and flexibility in a dynamic team environment
  • Managed within an established budget
  • Presented oneself as a role model and a team player
  • Willingness to Travel – as needed (bi-monthly domestic travel 1-2 nights, annual international travel 3 nights)
  • Leader of the Customer Development Organization


Graceland University - Independence Campus
2004 - 2009
Bachelor's Degree in Business Administration

Professional Skills

  • Strong organizational skills and excellent follow through skills
  • Strong analytical and computer skills, including advanced skills in Excel and Access
  • Leadership skills, excellent interpersonal skills, ability to take initiative, highly organized
  • Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Demonstrated strong customer relationship building & management skills
  • Strong communication and interpersonal skills  Leadership experience during college years 
  • Strong organizational and time management skills to handle functional workload and multiple priorities

How to write Customer Development Resume

Customer Development role is responsible for analytical, computer, customer, interpersonal, business, presentation, leadership, negotiation, excel, english.
To write great resume for customer development job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Development Resume

The section contact information is important in your customer development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Development Resume

The section work experience is an essential part of your customer development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer development position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Development resume experience can include:

  • Strong verbal, written and presentation skills; effective communicating at various org levels
  • Strong Reporting and Reporting Systems skills (Nielsen, Hydro, essbase, etc.)
  • Successful selling & influencing skills
  • Prior work experience in plastics and resins industry, petrochemicals Industry and flexible packaging and converting industry
  • Proven experience thinking “out of the box” to develop target markets and segments using multiple channels
  • Creative problem solving and decision making skills

Education on a Customer Development Resume

Make sure to make education a priority on your customer development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Development Resume

When listing skills on your customer development resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer development skills:

  • Team-building skills and the ability to effectively gain consensus among various business constituencies
  • Planning, listening, probing, and influencing skills for effective sales call results
  • Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into
  • Work within a cross-functional set-up demonstrating strong influencing skills at all levels
  • Exhibits leadership and management traits, along with strong problem solving and communication skills
  • Strong negotiation, organisation and influencing skills to drive commercial success

List of Typical Experience For a Customer Development Resume


Experience For Customer Development Executive Resume

  • Developing and executing a contact strategy, blending face to face sales representation with account management building relationships with all relevant decision makers
  • Demonstrable evidence of good gravitas, creativity and commercial organisation skills
  • Evidence of very strong Analytical capabilities and experience in either a retail or manufacturing environment
  • Good (own) time management skills
  • Strong computer skills, comfortable with technology
  • Strong negotiation and customer management skills, as well as responsiveness and attention to detail
  • Possess strong leadership and interpersonal skills to lead his local area team to success
  • Strong commercial understanding and experience

Experience For Manager, Customer Development Resume

  • Interpersonal and creative problem solving skills
  • Commercial Experience (Sales, Marketing, Finance) with majority of experience in sales
  • Proficient in computer software skills especially Excel and PowerPoint
  • Quantitative and qualitative analytic capability and decision making skills
  • Prior business experience required with at least 1 in customer sales or in a consumer products environment desired
  • Good sales experience in either drinks or FMCG sales

Experience For Customer Development Analyst Resume

  • More more of Cosumer Goods Industry Experience (preffered)
  • Customer Penetration - Develop strong working relations with key buying influences within the 2 NATA Divisions
  • Experience supporting Indirect Channel in Goiânia region or working at Colgate
  • Experience managing Merchandising and Execution Plan
  • Reflect leadership, supports change, welcoming open communication and contributes good relations throughout the company

Experience For Director, Customer Development Resume

  • Current eCommerce customer management experience required or currently managing an eCommerce customer
  • Currently working with online customers in the consumer goods (or similar space) required
  • Customer Management/Marketing/Operations experience
  • Experience managing indirect teams (Sales Representative from our Distributors)
  • Professional Sales related experience
  • Good execution of 5Ps in medium-sized clients
  • Provide effective coverage and visiting assigned stores or customers with required frequency
  • Ensure excellent 5Ps execution at trade
  • Develop and build skilled talent pipeline for K-C

Experience For Customer Development Specialist Resume

  • Effective negotiations knowledge
  • Excellent implementation 5 P’s strategies at level of Retail Environment and Channel
  • Proven ability as a “thinker”, a “strategist” and a “problem solver”
  • Relevant work experience in field sales in FMCG or telco company
  • Driven a strong sense of purpose and desire to make a positive contribution to society
  • Key customer experience required
  • Experience with panel data (e.g. Nielsen/IRI) is required
  • More more of Functional Experience (preffered)
  • Developing sales of pre determines key customer types such as developing regional developer accounts and shopfitter working on a national basis

Experience For Customer Development Associate Resume

  • Negotiating and developing understanding of shoppers
  • Ensuring that each customer has a regularly reviewed and meaningful business development plan in place to develop sales in all relevant product areas
  • Creating impactful, insights-based presentations to translate sales objectives into customer strategy
  • Complying with company policies and procedures always
  • Conducting regular business reviews and follow-up on sales activity, new products, customer service, receivables, and claims
  • Interpreting sales reports to identify problems and new opportunities for Colgate and the customer

Experience For Associate Customer Development Director Resume

  • Working knowledge of Syndicated Data (Nielsen/IRI), Internal Shipment Data, POS Data, Spectra, HH Panel
  • Building relationships with the "customer"
  • Selling of VWRCATALYST capabilities with focus on LEMS to clients
  • Engaging with our clients to generate interest and momentum and setting-up opportunities for our business teams
  • Updating promotional deals as required due to strategy changes and/or price list changes
  • Articulating our value proposition and go-to-market strategy for specific markets/verticals
  • Serving as “voice of customer” to the company to address customer needs and accomplish goals and objectives

Experience For Senior Customer Development Analyst Resume

  • Communicating competitive, category and product information impacting sales results to sales management
  • Implementing with accounts incentive/contests/programs to drive demand, loyalty and profitable growth
  • Lead cross-functional team collaboration in managing, optimizing and reporting on all eCommerce channels with the goal of driving sales
  • Own all elements of the ecommerce (CBP) plan, manage 5Ps, forecasting and planning from beginning to end internally & externally
  • Work closely with the Marketing Team, to generate demand through boosting traffic and sales opportunities arising from paid, owned and earned channels
  • Fluent in English, both in writing as speaking
  • Coordinates pricing activities including the collection of appropriate internal approvals
  • Work closely with Merchandising Operation Supervisor in regards to merchandising route plan with optimum efficiency
  • Work closely with CD Program Manager for Southern Africa in order to ensure tracking and monitoring of CD agenda

Experience For Customer Development Director Resume

  • High level of understanding in Core Competency areas: Strategic Business Planning, Analytics & Insights,
  • Deliver: Deliver results by inspiring and mobilizing Customer Development Team to achieve / exceed business goals
  • Negotiating, monitoring and managing an appropriate pricing structure, focussing upon profitable sales growth and product mix. Utilising available pricing mechanisms, including Contract CSAs, and where applicable, annual rebate incentives
  • Following leads generated by the planning portal and building sales opportunities/passing sales to appropriate channel in order to deliver roi on our investment and develop untapped sales potential
  • Understanding of UK retail landscape
  • Rising Sophomores and Juniors

Experience For Senior Manager Customer Development Resume

  • Working with key internal parties to develop customized Sales collateral to support engagement and improve viability of project advancement
  • Data-tracking within CRM to drive improved analytics
  • Manage all elements of Colgate’s JBP for your brands, including touch bases with your buyers
  • Business Planning - Develop programs to drive profitable volume growth for both CCBCC and customers
  • Revenue Planning - Review monthly with CCBCC senior management
  • Travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the Company
  • Develop and execute eCommerce Strategy, including direct-to-consumer sales and / or subscription model
  • Management of eCommerce Content, maintain the development and execute flawlessly on A+ product listings including descriptions, images and enhanced content
  • Monitor activity at store level and communicating competitive, category and product information that impact sales results

List of Typical Skills For a Customer Development Resume


Skills For Customer Development Executive Resume

  • Strong communication skills (oral and written) to effectively present and support category recommendations to Trade customers
  • Strong planning, organizational and time mangements skills
  • Excellent interpersonal communications skills – both verbal and written
  • Excellent communication and interpersonal skills to build relationship and collaboration across different
  • Knowledge of the Consumer Packaged Goods industry to effectively perform the job and to contribute to the information gathered on Trade customers
  • Strong Analytical Skills (MS Access, MS Excel Simulation, Operational Research)

Skills For Manager, Customer Development Resume

  • Strong analytical skills to develop actionable insights and recommendations that result in profitable volume growth
  • A self-starter who works effectively in a team environment and across functions, to align priorities, solve problems, optimize resources, and drive growth
  • Excellent English Written and Spoken Communication skills
  • Good communication and commercial skills
  • Shape: Drive Business Growth; anticipate and shape industry through good understanding of market dynamics, and develop solid initiatives for the franchise
  • Exceptional organizational, problem-solving, and communication (oral and written) skills
  • Driver's license and driving skills
  • Demonstrate a player development skill set by engaging new and inactive customers
  • Supervision, coaching, negotiation and teamwork skills

Skills For Customer Development Analyst Resume

  • Experience working in consumer product goods or similar industry
  • Fluent in English and computer skills
  • Manage complex projects effectively
  • Computer skills in Microsoft Word, Excel, PowerPoint, Project
  • Prior business experience required
  • Establishing positive relationship with customers by providing effective coverage and visiting stores with required frequency
  • Establishing and building strong buyer relationships with distributors, wholesalers and/or small stores
  • Providing effective coverage and visiting assigned stores/accounts with required frequency

Skills For Director, Customer Development Resume

  • Planning & Forecasting Experience
  • Collaborate with service provider in recruiting and retaining DSRs including coaching and training new and old DSRs to be effective and efficient
  • Experience developing marketing plans with the objective of growing a business
  • Experience in Customer Development or as: Collaborative Planning Forecasting & Replenishment, Demand Planning
  • Strong precise understanding of marketing dynamics and customer strategies across the classes of trade
  • Good understanding of the digital marketing mix (e.g. Search, Social, CRM)
  • Experience with driving e-commerce sales and profits and/or financial analysis/inventory planning for e-commerce customers
  • Strong understanding of sales, coverage applications/principles and building strategic partnerships with customers across all levels, Distributor management
  • Business experience working in business development, strategy, finance, or management consulting

Skills For Customer Development Specialist Resume

  • Previous experience developing/executing growth strategy
  • Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement
  • Data Point of Sales Consolidation and sharing according to deadlines (Joint Businness Plan, Share of Market, Assesstments, Fill rates, Inventories)
  • Lead: Create an environment where being a Business Enabler is top priority
  • Experience of managing retail accounts that buy via a wholesaler
  • Experience in brand management, sales, trade marketing, preferably related to OTC or FMCG industry
  • Good understanding of eChannels business model (e.g. Pure Play, Marketplaces, Omni-Channel) to drive on-platform visibility
  • Experience in establishing high level customer relationships
  • Proven track record of successfully working in a complex, matrix organization

Skills For Customer Development Associate Resume

  • Previous experience with customer facing opportunities
  • Management experience in the casino marketing industry
  • Visit, based on effective planning, the different clients that each sales territory has based on the Call Value System program
  • Ensure effective in-store activation of annual ranges and point of sale by providing clear briefings to the field team
  • Previous experience in commercial areas such as Retail Marketing or Field Sales
  • Customer Management/Marketing/Operations experience
  • Conduct shop floor audit for effective merchandising as per RE Handbook or customer’s planogram

Skills For Associate Customer Development Director Resume

  • Consistently check for correct product assortment, effective utilization of POP and availability of pricing
  • Influence and guide Distributor Sales Representatives’ (DSR) to achieve sales out through effective preplanning
  • Build strong ongoing personal and business relationships at various levels internally and externally
  • Structure and manage multiple priorities and projects in a timely manner, and create winning strategies for teams to implement
  • Customer focused mindset with proven ability to respond quickly to customer needs
  • Relevant customer management experience in FMCG
  • Experience of impulse categories
  • Improve organizational effectiveness & efficiency
  • Evaluation - Evaluate work and activities to determine the effectiveness and measurement of objectives (SMART) in order to drive continuous improvement

Skills For Senior Customer Development Analyst Resume

  • Develop and implement an efficient and effective retail coverage plan for the assigned territory. (40%)
  • Experience supporting Commercial area in the region
  • Excel mastery and syndicated data analysis experience a tremendous asset
  • Good Inter Personal Relationships
  • Cross Functional Supply Chain Experience
  • Logistics and Operations Experience
  • Strong level of computer competency, i.e. PowerPoint, Word, Excel, SAP Front End, etc
  • CPG experience in Field or HQ Sales
  • Experience in multiple customer channels and across key categories is recommended

Skills For Customer Development Director Resume

  • Excellent fluency of English
  • Related sales support, sales analytic, or related experience
  • Proven ability as a “thinker”, and a “creative mind” in order to think outside the box to be a solution provider
  • Or 7-9 years of Sales, Category Management within a CPG (consumer packaged goods) company
  • Min 2 years of field experience in a multinational company
  • Experience in the Lab Equipment Services industry or related industries
  • Influencing and relationship building

Skills For Senior Manager Customer Development Resume

  • Developing and executing customer plans that profitably increase sales volume, distribution and market share
  • Negotiating with the client / Picking up the order (where applicable) based on the customer's inventory levels
  • Scheduling and planning of offers for each client
  • Leveraging business analytics to influence customer and company decision making at top-to-top levels
  • Reconciling of payments and updating promotional plans to remain within budget
  • Monitoring sales performance, margins, gross to net and other performance indicators (prices, accruals, DSO etc) and taking action to improve performance
  • Networking ability at all levels of seniority
  • Inspiring leadership in all

List of Typical Responsibilities For a Customer Development Resume


Responsibilities For Customer Development Executive Resume

  • Possess good analytical skills and experience in applying data to optimize promotional activities and make recommended business decisions
  • Cooperates with the key departments (Customer Service & Logistics, Retail Marketing, Marketing)
  • Good knowledge of medical imaging
  • Sales approaches, experience regarding sales and CRM tools
  • Customer Management/Marketing/Operations experience
  • At least one year of working experience in Sales form the FMCG companies
  • Consolidation of information (Inventories, Sales and Monitoring CONDOR PLAN) of each client

Responsibilities For Manager, Customer Development Resume

  • Experience in areas related to support to the commercial area such as: Customer Service, Retail Marketing
  • Manage Trade budget and monitor spending efficiency that focus on a strong ROI
  • Knowledge of excel with strong analytical capabilities
  • Sales Experience Required
  • Two to seven years of experience in customer / product / application development, technical development and support, R&D and product testing
  • Checking of account confirmations and firming promotions to send to SAP
  • Managing and auditing invoices from stores/field team
  • Monitoring and controlling execution of promotions

Responsibilities For Customer Development Analyst Resume

  • Monitoring listings, order pricing and shipments of new products and promotions
  • Planning, execution and analysis of promotions and activities
  • Meeting with the sales force of each client
  • Morning meetings to track and provide guidance to DSRs
  • Managing the selected customer under Customer Development Manager supervision to grow sales, margins and improve service
  • Responsible for ongoing business analytics tracking and competitive monitoring / analysis
  • Support E-commerce Manager in managing the online assortment by channel with focus on evaluating and optimizing offerings to drive sales and profitability

Responsibilities For Director, Customer Development Resume

  • Partner with Walmart to grow sales, profitability, share improve forecasting by using Colgate’s internal tools
  • Weekly checking of actual vs. forecast volumes and making adjustments as necessary
  • Regular contact with your Line Manager including planned Field Visits for 1-2-1 coaching
  • Develop and present recommendations to the sales and marketing teams that highlight opportunities and issues, including comprehensive action plans to address
  • Exhibits understanding of business financials and inventory planning with the ability to communicate and execute against key strategies

Responsibilities For Customer Development Specialist Resume

  • Analysis of data to provide weekly detailed reporting to the customer management group highlighting sales opportunities
  • Plan and organize the daily activities of visits to clients; analyzing the need for each account, seeking the achievement of quotas
  • Indirect Sales Force daily Tracking for achieving Sell Out and Coverage objectives
  • Manage online assortment with focus on evaluating and optimizing offerings to drive sales and profitability
  • Knowledge of decision-making and procurement processes of customers

Responsibilities For Customer Development Associate Resume

  • Manage Colgate’s JBP for your brands, including touchbases with your buyer/s
  • Lead business planning sessions, drive eCommerce Strategy and implement key initiatives to ensure market excellence and achieve business objectives
  • Generate and implement new sales and marketing initiatives, this is to increase eCommerce sales and profitability
  • Follow Listing Status and visibility for NPIs
  • Establish the link between the merchant outsourcing and Colgate Palmolive to follow up on the solution of all the specific problems of the different formats
  • Develop and deliver innovative analytic capabilities, training & insights across the team
  • Responsible for management and accuracy of the customer catalog to ensure data integrity and reporting accuracy

Responsibilities For Associate Customer Development Director Resume

  • Optimization of SKU assortment by providing shopper, category, brand and/or customer insights to support strategies and recommendations for customers
  • Persuades and influences internal teams and the customer to a different perspective through use of compelling data and insights
  • Provides administrative support in terms of sales planning process and customer financial settlements
  • Participates in commercial department meetings related to business planning
  • Follow the changes and launches of new products aiming to know all the characteristics and benefits of each product
  • Track competition strategies and promotions reporting to management
  • Seek new opportunities to use the sales fund by innovating in actions that go beyond the tabloid calendar

Responsibilities For Senior Customer Development Analyst Resume

  • Generation of credit notes, rebates, monitoring and maintenance of the current account
  • Adequately use the financial resources, outsourcing of the company in order to increase the volume of sales of the products that the company markets
  • Communicate strategies and negotiations of the client during the periodic meetings with the team of merchants and supervisors
  • Manage the customer P&Ls and the overall level of customer investment, as well as monitoring customer sales
  • Key leader of commercial planning for Mass, Pharmacy, Natural Foods and Value channels
  • Provide data driven solutions for on-going channel management and customer initiatives
  • Be seen as a trusted advisor, offering category and retailer centric recommendations to business units and CCSD stakeholders
  • Key leader of commercial planning for Club channel

Responsibilities For Customer Development Director Resume

  • Collect information on the external stakeholders/environment during the promotion period, and conduct post-evaluation analysis
  • Conduct Monthly Business Review with Customers to develop Action Plans and monitoring KPIs
  • Ensure full compliance from DSR on monthly activities, detailing & road shows to be executed flawlessly
  • Ensures appropriate alignment, communication, training of distributor personnel to ensure flawless in-store execution
  • Communicate regularly with assigned retailer contact providing project status updates, short-term analysis,
  • Lead strategy development, implementation and monitoring of category management capabilities to optimize

Responsibilities For Senior Manager Customer Development Resume

  • Prepare all promotional deal sheets and input data into the Campbell's Sales Planning & Customer Investment system
  • Preferably Class 3 driving license with own car1700145278W
  • Advanced understanding trade promotion strategies and tactics across multiple customer channels
  • Computer literacy in using Microsoft Office
  • Provides tracking of business revenue and profit against budgetary targets
  • Provides account research support to assist in the strategic positioning of sales effort
  • Develop and maintain business reports including monthly/quarterly KPI comparisons
  • Serve as a primary contact for specific Kohl’s intimate apparel category and retail partners
  • Clear understanding of Kohl’s processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners. Drive alignment and execution parity between organizational objectives

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