Customer Value Resume Sample

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Work Experience


Customer Value Manager
08/2016 - PRESENT
Phoenix, AZ
  • Drive global sales campaign strategy by collaborating with sales directors & commercial teams on the strategy and analytics to support customer campaigns
  • Promote product & service offeringsby leading the analytics & understanding the value levers that best positions Pratt & Whitney to deliver for customers
  • ‘Builder’ mentality – identifies problems quickly and is eager to build solutions from scratch, not just improve on others work
  • Experience in developing and deploying long term road maps
  • Experience in developing and deploying long term roadmaps
  • An expert in user driven innovation who can translate customer needs and insights into feature sets
  • An experienced concept development and co-creation facilitator
  • A future thinking person who can think of both today, near future and far future together
  • A strong project manager who can managing multiple projects simultaneously
Customer Value
07/2010 - 03/2016
Chicago, IL
  • Design and develop customer contact policy, targeted channels and resource planning
  • Liasion with the market and vendor project teams, and Kyivstar support functions (PMO, IT, Comm Planning) to ensure the timely delivery of project deliverables
  • Brief team members on the specific deliverables assigned by the Hub, provide input and feedback into their work in order to ensure a timely delivery
  • Evaluate new engagement opportunities with existing and new markets
  • Support CVM planning, budgeting and performance tracking on the level of markets and Eurasia Hub
  • Ensure CVM campaigns best practice sharing across the Eurasia markets
  • Relevant experience, preferably, in telecommunications industry and in aninsight-led marketing and campaign strategy development role
  • Proficiency in English, Russian or Ukrainian languages both spoken and written
  • Highly organised with an ability to work under tight deadlines and shifting priorities
Intern, Rbwm-customer Value Management
02/2006 - 01/2010
Chicago, IL
  • A person who can build strong relationships through convincing communication
  • Conducting bespoke ROI analyses with and for key clients and prospects
  • Creating reusable qualitative and quantitative analysis content, such as tools and messaging
  • Working with sales teams to bring a value focus to the sales process and across all designated strategic deals
  • Business-level fluency in spoken and written English
  • Experience in business case creation and quantitative analysis
  • Be the focal point for the Eurasia market to develop and drive a central CVM strategy and a commercial CVM initiative roadmap
  • Plan and lead the market level commercial stream of Eurasia CMS Implementation Project
  • Design and develop customer lifecycle management initiatives

Education


Cornerstone University
2001 - 2006
Bachelor's Degree in Business

Professional Skills


  • Exceptional interpersonal and communication skills, and the stakeholder management skills to develop strong working relationships at all levels
  • Strong analytical skills and ability to coordinate cross-functional projects with a proactive and “can do” attitude
  • Creative problem solver with strong analytical skills
  • Strong experience in Excel & Forecast modelling (e.g. regression analysis), along with budget planning & management
  • Analytical skills which includes knowledge in interpretation of Market Research, forecasting, LRP etc
  • Good written, verbal, and interpersonal communications skills,
  • Good written, oral, presentation and communication skills

How to write Customer Value Resume

Customer Value role is responsible for government, retail, finance, reporting, design, research, modeling, insurance, messaging, automation.
To write great resume for customer value job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Value Resume

The section contact information is important in your customer value resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Value Resume

The section work experience is an essential part of your customer value resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer value responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer value position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Value resume experience can include:

  • Solid practical working experience in insurance area
  • Experience in data modeling and/or strategic planning role
  • Experience working in product management/ marketing for insurance manufacturer or distribution, preferably accident and health product fields
  • Quick learner skilled in multi-tasking and time-management
  • Project management experience in product/ marketing related projects
  • Highly professional and presentable with a strong commercial acumen

Education on a Customer Value Resume

Make sure to make education a priority on your customer value resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer value experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Value Resume

When listing skills on your customer value resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer value skills:

  • Proven track record in leading and managing change, particularly given the organization’s continually evolving nature
  • Experience in defining and executing proposition strategies in a large company within the Swiss market, Telco know-how is an asset
  • Strong understanding of customer and market dynamics and can anticipate customer and market needs
  • Relevant work experience with analytics
  • Marketing (Market research, brand planning, PR/PA etc)
  • Strategically oriented mindset whilst delivering multiple tactical event driven assets

List of Typical Experience For a Customer Value Resume

1

Experience For Customer Value Manager Resume

  • Run simulation based on model results and plan on campaign strategy including designing new test & learn
  • Analyze customer profile and provide insight into customers’ behavior and preferences at different stages throughout customer life time value in order to
  • Develop and implement response, collection, anti-churn and persistency modeling using the advanced data mining tools including data aggregation and visualization
  • Work with internal and external parties on model deliverables and execution i.e. leads selection, leads pipeline planning, new product design, data flag required
  • Measure model results on monthly basis for response uplift and quarterly basis on collection and persistency model

List of Typical Skills For a Customer Value Resume

1

Skills For Customer Value Manager Resume

  • Acting as a principle member of a capability community among the markets
  • Delivery through consistent engagement with key external partners and exploring up and coming technologies whilst establishing their fit with our roadmap
  • Deployment of the Customer Base Strategy and ensure that the infrastructure is suitable for the development of a closed loop learning system
  • Strategic agility and innovative thinking (creativity)
  • P&L, forecasting, LRP, etc
  • Commercial focus on pricing and performance
  • Proactive and willing to take challenges
2

Skills For Customer Value Management Manager Resume

  • Define, research and develop CVPs for specific needs and segments, covering entertainment, fixed and mobile connectivity
  • Develop specific USPs, built on product, service, distribution, pricing and portfolio elements
  • Contract Management – responsible for ensuring that contract management resources are assigned to support delivery of SLA’s
  • Contract Execution - Ensuring that the technical delivery of contract executed by the Service team meet or exceed project success criteria
  • Knowledge of basic sales techniques,
  • “close” interactions with next steps articulated and understood
3

Skills For Customer Value Analysis Manager Resume

  • Manage multiple efforts with multiple accounts at the same time
  • Ability and interest to reach into whitespace parts of the account, places where we don’t already have users or knowledge about SAS
  • Network within accounts and connect the dots for the team’s benefit
  • Federal Government or Federal Government
  • Implement Customer Interaction & Decision Capability across the Group in close cooperation with Group CVM team, and Group Technology as part of specific Operating Companies' (OpCos) engagements accelerating the implementation using and creating assets that can be used across the VEON footprint
  • Support definition & implementation of a world class Group CVM Marketing Data Mart & Environment in close cooperation with the Group and local DMP teams
  • Manage the end-to-end delivery of CVM capabilities as part of the specific engagements and capability deliverables as agreed in the engagement with the respective OPCOs
4

Skills For Senior Regional Customer Value Discovery Manager Resume

  • Work with Group & local market CVM Capability Managers across the VEON footprint
  • Through specific engagements drive the focus at OpCo level towards a converged capability that is shared across OpCos and to drive the exploitation of that approach
  • Development of a capability strategy that looks to maximize existing best in class capabilities, but looking forward in the CVM technology space to ensure a roadmap is created to drive increasing capability over the long term
  • Driving a strategy that establishes a migration path for each OpCo to the Group Application layer enabling a convergence around the CBM (Customer Base Management) application arena that delivers cost savings and efficiencies and provides world class capabilities to all OpCos
  • Ensure that the local channel capabilities are enabled to deliver the strategy across both inbound (VEON, Call Centre, Web, App, Store, IVR) and outbound (SMS, MMS, Email, Direct Mail, Inserts, Call etc.) communication channels
5

Skills For Senior Executive, Customer Value Management Resume

  • Analytical and creative skills to challenge the way we do things as a business and find better solutions
  • Good communication and negotiation skill across multi-functions
  • Demonstrated ability to work and communicate across multi-functions
  • Good knowledge of the market access environment
  • A strong relationship builder who thinks broadly and strategically, is solutions driven and focussed on results
6

Skills For Customer Value Discovery Manager Resume

  • Research and identify best practices across the Group; periodical best practice sharing with OpCos and functions
  • Sound understanding of the Company’s branch network, customer segments, products offered and competitive market
  • Prepare high quality Power Point and Excel analyses to be presented to stakeholders
  • Worked across multiple geographic locations in implementing SLAs (e.g. America’s, Europe, Asia, Middle East), preferably with varying types of channels (direct and representative based)
  • Able to commute and work on-site at business partner’s premise
  • Profound insurance product and market knowledge
7

Skills For Senior Manager Customer Value Management Capability Resume

  • Masters disease and product knowledge for own products
  • The ability to influence and facilitate change
  • The resilience to pursue business change and the ability to challenge decisions
  • Deal with high complexity and ambiguity project
  • Understand consumer insights and turn into a product idea
8

Skills For Customer Value Evangelist Resume

  • Collaboration with all local interfaces (Product strategy, Delivery, Go-To-Market, Base Management, Marketing Intelligence, Marketing Communication, Sales and Customer Ops, IT) and ensures alignment with Central CVP team
  • Team player with a customer focused attitude
  • Conduct English presentation
  • Ambition to advance a career in a big telecom Group
  • Customer Relations – develop partnerships at client operations and maintenance management level with key customers and to be the focal point for ensuring customer satisfaction with service delivery. Establish and maintain strong working relationships with internal Senior Sponsors, Department Heads, Process Owners
9

Skills For Customer Value Specialist Resume

  • Customer experience responsibility
  • Cost Control – development and management of the associated budget to achieve cost recovery targets
  • Measure, Report & Analysis - analyze, review and report performance results against the criteria established in SLAs

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