Support Manager Resume Sample

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Elvera Parisian
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Work Experience


Business Support Manager
09/2015 - PRESENT
New York, NY
  • Mso-bidi-font-family:"Times New Roman"">Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure that objectives are met
  • Helps develop unit(s) budget and manages the expenses for the unit
  • Mso-bidi-font-family:"Times New Roman"">Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication
  • Works closely with business unit partners to define and review Service Level Agreements and to ensure services meet or exceed business needs
  • Implements and helps identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains
  • Create and deliver a plan to expand patient support programmes to cover maximum patients. Develop and track other KPIs associated with patient support
  • Membership of local leadership team, representing patients and reporting progress on patient support programmes
  • Work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other TWCBC teams in a demanding environment
  • Establish solid Master Agent / VAR relationships, acting as Partners’ communicator and advocate, understanding all facets of Partners’ business
Product Support Manager
03/2013 - 06/2015
Phoenix, AZ
  • Establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issues
  • Act as facilitator between account team members and maintain ownership of Partner issues
  • Participate in strategic business planning sessions and other meetings with account team members and/or Partner
  • Prepare and deliver monthly, quarterly, semi-annual and/or annual business reviews/health checks in conjunction with NCM
  • Knowledge and understanding of Master Partner customer revenue base, including large opportunities, churn, contract renewals, and overall performance vs. contract commitment
  • Participate in preparation and presentation of contract renewals as required
  • Assist with order flow, project and order management, installations, changes, disconnects as required
  • Proactively manage all aspects of projects and other requests to completion
  • Effectively solve problems independently; manage complex issues and escalations
Applications Support Manager
10/2007 - 01/2013
Dallas, TX
  • Take initiative and think creatively and critically to identify process gaps
  • Aggressively research various and multiple avenues to find resolution to an issue when one is not readily available
  • Excellent verbal and written communication skills, including proficiency in Microsoft Office
  • Flexibility when it comes to tasks, priorities, schedule, and travel
  • Role requires becoming fully technically familiar with the entire GRU platform (currently 6 applications) in order to have the credibility to manage L1/L2 support for the platform, and perform hands-on L2 support
  • Provide management and leadership of the vendor L1/L2 team that provide the bulk of the support
  • Managing all Hyperion functions as they relate to supporting the monthly close and forecasting processes
  • Monthly maintenance, including metadata and mapping changes, changes to standard reports/web forms, supporting/coordinating software updates and patches, and any related testing, and managing all utilities and tools, including security for users
  • Understanding shared services component for provisioning users via groups and knowledge of Life Cycle Management for promoting apps from Dev to QA to Production

Education


William Jessup University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Exceptional interpersonal skills with a strong focus on listening and questioning skills to assist with troubleshooting
  • Strong problem solving, analytical skills, verbal and written communication skills
  • Strong people skills with good decision making and analytical skills
  • Strong communications skills, planning, analytical and organization skills
  • Proven analytical skills - experience gathering, organizing and analyzing large amounts of data, inclusive of data mining and ad hoc reporting
  • Experience in successfully leading, motivating and monitoring performance; strong client management skills, particularly working with vendors
  • Excellent organization skills including time management, prioritization, and meticulous follow-up with attention to meeting critical deadlines

How to write Support Manager Resume

Support Manager role is responsible for interpersonal, business, analytical, leadership, excel, organizational, microsoft, presentation, powerpoint, relationship.
To write great resume for support manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Manager Resume

The section contact information is important in your support manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Manager Resume

The section work experience is an essential part of your support manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Manager resume experience can include:

  • Demonstrates an ability to work closely with a variety of people while effectively using problem-solving skills
  • Strong organizational skills and attention to detail. Computer skills to include scheduling, medical billing and patient information software applications
  • Problem solving skills, strong communication skills, written and verbal
  • Proven business partnering skills and the ability to communicate financial concepts easily and effectively to optimize business opportunities
  • Experience typing/data entry skills Superior communication skills
  • Demonstrates effectiveness in leadership, interpersonal skills, communication, problem solving and team building

Education on a Support Manager Resume

Make sure to make education a priority on your support manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Manager Resume

When listing skills on your support manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support manager skills:

  • Strong consulting & leadership skills as well as outstanding written and verbal communication skills
  • Strong organizational and workload management skills: ability to prioritize own work and re-prioritize when necessary
  • In depth analytical, problem solving skills and prioritization skills
  • Strong presentation skills with the ability to effectively interact and partner with employees at all levels of the organization
  • Proven strong partnership with other LOB, as well as, strong written communication skills
  • Excellent team skills and relationship orientation; influencing skills

List of Typical Experience For a Support Manager Resume

1

Experience For Business Support Manager Resume

  • Excellent verbal and written skills, strong interpersonal skills
  • Exceptional communication skills (written, oral and presentational skills)
  • Outstanding organizational skills, demonstrated follow-through abilities, and high attention to detail
  • Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
  • Strong technical knowledge and troubleshooting skills in the printing industry
2

Experience For Product Support Manager Resume

  • Strong communication skills including listening, verbal and written
  • Data-driven thinking and strong analytical skills
  • Excellent Listening, Verbal, Written Communication, and Interpersonal skills
  • Significant executive presentation and strong communication skills required
  • Strong skills in building and managing relationships
  • Excellent time management / organizational skills and ability to handle multiple assignments
  • Organized/Good time management skills
  • Possess thorough, organized and detail-oriented approach to work. Possess effective problem solving skills
  • Strong analytical skills combined with business acumen
3

Experience For Applications Support Manager Resume

  • Ensure the function is operating efficiently and effectively, co-ordinating leadership team meetings and priorities
  • Excellent timemanagement skills and able to manage multiple competing/concurrent activities
  • Excellentverbal and written communication skills with ability to simplify complexinformation into messages targeted to various levels of leadership
  • Strong interpersonal and written & oral communication skills
  • Highly numeric, excellent data analysis skills
4

Experience For Account Support Manager Resume

  • Strong leadership skills with an ability to interact with all levels within the Corporation and express a well thought-out point of view
  • Coaching, Training and development skills
  • Outstanding Project management skills and agile practices
  • Outstanding communication and presentation skills (verbal and written
  • Improves team agility by expanding the breadth and depth of organizational resources and skills through cross-training and teaming/collaboration activities
5

Experience For Ops Support Manager Resume

  • Project planning and management skills, including financial planning, and governance
  • Power Point and Excel skills - including formulas, graphs, modeling and data
  • Demonstrated experience maintaining a high level of integrity in dealing with confidential information
  • Provide or facilitate the continual training of Dealers to further enhance capabilities and skills
  • Achieve corporate and departmental goals by effectively managing a geographic team and customer base
  • Responsible for effectively working across partner organizations, such as Finance and Production Support, to meet all deliverables
  • Strong financial background with a solid understanding of Technology Finance and Initiative processes
  • Comfortable with effectively navigating a multi-faceted financial institution with a complex range of products, matrixed partners and a wide array of personnel
  • Proven track record of working collaboratively across business functions and ability to develop strong relationships
6

Experience For Territory Support Manager Resume

  • Functional skills in Financials (GL/AP/AR/FA) required
  • Effectively communicates within all levels and drives a culture of organization
  • Work effectively and collaboratively with peers and multiple levels of management
  • Build relationships, communicate effectively and influence others
  • Solid foundation and experience in project management and information technology/accounting/finance
7

Experience For Branch Support Manager Resume

  • Possess analytical and strategic thinking skills to ensure the data warehouse is ultimately efficient and productive for end-users
  • Proven experience in driving customer satisfaction improvements, advocate of developing employees, teams
  • Ideally have solid experience of working with Neogrid or equivalent e sourcing procurement system
  • Experience of delivering significant project saving with demonstrable evidence of personal impact within project
  • Proven track record of building strong partnerships and influencing at the manager and executive level without direct authority
  • Coordinate Service Engineering, Product Management, Parts and Equipment in order to effectively support the products through their life cycle
  • Prior experience in business management role with working knowledge of core business processes within Bank of America
  • Proficient in Microsoft Office tools (Excel, PowerPoint, Word) with ability to analyze data, distill key data points and effectively present information
  • Strong Presentation skill – written and verbal
8

Experience For Retail Model Support Manager Resume

  • Develop team skills to ensure proper level of support
  • Identifies team strengths/weaknesses and creates plans to effectively develop areas of opportunity
  • Coordinating ongoing product and process training, client experience and other support related training for Digital Client Support teams
  • Recording and arranging training ensuring most cost effective solutions are sourced and delivered
  • Developing and maintaining an effective working relationship so that the clients’ needs are understood and the company reputation enhanced
9

Experience For Channel Support Manager Resume

  • Ensuring that underlying sourcing support processes are efficient, effective and within best practice standards
  • Leading and developing skilled teams to meet operational and business needs in a customer focused manner
  • Maintaining an exceptional working relationship with all clients, as required, to ensure an effective delivery of service
  • Raising and goods receipting of purchase orders when required
  • Understanding of the incident management lifecycle and how this feeds in to the customer experience when our services or technologies fail
  • Utilizing the prior two bullets and coordinating commentary and analysis to produce the Firmwide Cost of Controls reporting
  • Providing primary interface into support for other lines of CDK business by establishing strong operational relationships
  • Knowledge of printer functions, connectivity, and skill set of basic troubleshooting of printing and scanning devices used at Department of Navy locations
  • Strong understanding of business support functions including financials and corporate forecasting cycles
10

Experience For Digital Support Manager Resume

  • Work with Production Planning to communicate Marketing groups priorities for samples manufacturing both internal and external
  • Responsible for monitoring the loading, promotion, and consolidation of data in HFM
  • Manage Gilead Customer support operations providing direction and priorities to resources running day-to-day activities
  • Experience designing control mechanisms and an understanding of process improvement concepts
  • Strong problem solving/conceptual thinking/attention to detail
  • Strong problem solving, conceptual thinking, attention to detail, and sense of urgency

List of Typical Skills For a Support Manager Resume

1

Skills For Business Support Manager Resume

  • Effective communication skills, strong organizational skills, able to work effectively within a team environment or individually
  • Strong Employee Development skills consistent with Power of One. Strong influencing skills to build and maintain good relationships with all business partners
  • Excellent verbal and communication skills with the ability to effectively operate at all levels of the organisation
  • Demonstrates strong interpersonal skills, ability to earn the trust of team and business partners and develop and maintain strong relationships
  • Good communications skills - oral, written, presentation and demonstration skills
  • Demonstrated strong analytical and project management skills, with demonstrated initiative and strategic thinking ability
  • Experience working in a technical capacity with a proven track record in utilising these skills
  • Excellent networking skills and an ability to build strong relationships (both internally and externally)
  • Excellent application production supports skills. Experience in managing a production support team over 30 is required
2

Skills For Product Support Manager Resume

  • Highly motivated with good time management & prioritization skills
  • Experience in HNW insurance business with good universal life knowledge/skills
  • Experience in High-net-worth (HNW) insurance business with good universal life knowledge/skills
  • Excellent written and verbal communication skills and a strong people manager
  • Proven strong communication skills (written and oral)
  • Proven ability to handle multiple tasks, have strong organizational skills with attention to detail
  • Working knowledge of Credit Risk or Wholesale Credit business Excellent skills in Management Information reporting
3

Skills For Applications Support Manager Resume

  • Outstanding written and verbal communication skills with a strong level of emotional intelligence, empathy, and business acumen
  • Good training, mentoring and coaching skills
  • Experience of managing resources in senior roles to achieve objectives using appropriate communication delegation and planning skills
  • Proven experience of multi-tasking and prioritising in a demanding environment
  • Exceptional analytical and problem solving skills, including strong business acumen
4

Skills For Account Support Manager Resume

  • Strong proven experience in leading and motivating successful teams
  • Strong written communication skills, including policy/procedure writing
  • Strong business partnering, influencing, communication and organization skills
  • Excellent people management skills, including mapping career paths and motivation
  • Communicate persuasively and clearly orally and in writing, as well as strong public speaking skills
  • Strong multi-tasking skills and the ability to maintain a professional demeanour when handling complex issues
  • Strong Microsoft Office skills, specifically Excel (Reporting/Analysis) and power point
  • Strong Microsoft Office skills, specifically Excel (Reporting/Analysis/Pivot tables) and Power Point
  • Computer literate, excellent communications skills and the confidence to represent the company at senior meeting are also essential
5

Skills For Ops Support Manager Resume

  • Leadership, vision, man management and organisational skills demonstrated in managing staff groups and major projects or initiatives
  • Evidence of commitment to ongoing continuous skills development
  • Self-starter with good organizational, multi- tasking, communication and interpersonal skills
  • Effective communication skills to support marketing materials for the division
  • Knowledge and experience of general programming skills with more indepth knowledge of tiered application architecture, hardware and database environment
  • Possess and apply strong analytical skills while driving innovation related to issue resolution
  • Proven leadership and coaching skills, positive and patient
6

Skills For Territory Support Manager Resume

  • Your interpersonal skills and business insight reflected in decision-making are some of your strongest assets
  • Strong relationship building skills and ability to influence others
  • Leadership skills with experience of managing a team
  •  Strong attention to detail demonstrating expense and inventory management skills
  •  Very strong interpersonal skills by consistently maintaining credibility, ability to convey ideas in a professional manner and resolve complex issues
  • Effective listening, comprehension and negotiation skills
7

Skills For Branch Support Manager Resume

  • Excellent customer and stakeholder interfacing skills
  • Analytical skills, be able to identify risky situations and prioritize work accordingly, as well as escalate issues requiring management attention
  • Able to withstand pressure, meet tight deadlines and work independently with excellent decision making skills
  • Strong analytical problem solving skills is essential
  • Prioritize multiple competing tasks and manage time effectively in a fast paced environment
  • Good presentation, influencing and communication skills in both Thai and English. TOEIC asssement score at least 750
8

Skills For Retail Model Support Manager Resume

  • Strong scripting skills in SQL and Visual Basic
  • Process analysis skills preferably in the finance accounting area and a good cross-functional knowledge of how other functions impact on finance
  • Good training and facilitation skills
  • Good interpersonal skills with a focus on cross-organizational team building and relationship management
  • 5 – 7 Years Strong Microsoft Office skills, specifically Excel (Reporting/Analysis)
  • Strong listening skills and a consultative approach to partner with internal and external stakeholders
  • Proven decision making skills and accountability
  • Strong financial acumen, quantitative and modeling skills, as well as overall business knowledge
  • Strong excel skills and ability to communicate data in a clear and compelling manner
9

Skills For Channel Support Manager Resume

  • Prior experience at Bank of America working within Finance; experience with BofA financial systems
  • Excellent relationship and communication (e.g., verbal, written and presentation) skills
  • Strong interpersonal skills required to interact with multiple global senior leaders areas on a daily basis
  • Strong interpersonal, written, verbal and non-verbal communication skills
  • Synthesizes information effectively to create compelling presentations/documents (strong PowerPoint and Excel capabilities)
  • Strong communication skills, both written and oral, with Sr. Executives
  • Strong relationship management skills; proactively building, maintaining, and using key relationships to build trust/credibility and promote objectives
  • Strong interpersonal skills and an ability to build relationships across the Bank at all levels
  • Strong stakeholder relationship management skills – ability to influence across the organisation
10

Skills For Digital Support Manager Resume

  • Excellent interpersonal, communication (verbal and written) and relationship building skills
  • Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.)
  • Strong analytical and PC skills, with an emphasis on spreadsheet applications
  • Strong leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
  • Strong communicator who instills confidence and is able to communicate clearly and effectively at all levels
  • Strong computer skills and use of Microsoft Office – Outlook, Word, Excel, PowerPoint, Project

List of Typical Responsibilities For a Support Manager Resume

1

Responsibilities For Business Support Manager Resume

  • Excellent communication and planning skills with a history of developing effective relationships with business and executive management
  • Excellentcritical thinking/problem solving skills
  • Excellent leadership skills and ability to influence stakeholders, drive decisions to closure, and adept at moving stakeholders to action
  • Excellent communication, problem solving/project management and time management skills
  • Good creative thinking skills
  • Strong project leadership skills including the ability to identify and leverage internal and external resources in a matrix environment
  • Excellentproject/program management skills
  • Strong leadership skills; influential leader
  • Team player with good administrative skills – ability to manage multiple tasks and projects
2

Responsibilities For Product Support Manager Resume

  • Proven ability to effectively lead in a fast paced and complex environment
  • Strong interpersonal skills with the ability to interact with and influence employees and executives at all levels of the organization
  • Excellent MS Word, Excel, Visio, SharePoint and PowerPoint skills
  • Outstanding interpersonal skills and ability to maintain positive relationships with various stakeholders required
  • Experience in developing KPI’s, other metrics to assess effectiveness of ongoing training and other operational initiatives
  • Prior experience driving new policy changes and communicating changes to LOB
  • Demonstrated experience in problem solving, particularly around managing a new regulation requirement, or risk assessment around a product liability issue
  • Management experience; demonstrated proficiency in leading and motivating other team members
  • Strong Experience in trouble shooting/ problem solving through SQL query in database
3

Responsibilities For Applications Support Manager Resume

  • Strong experience around Master Data, Technical Device and Connection Data, Meter Reading, Billing
  • Experience developing strong working relationships with external vendors
  • Support the business in ensuring staffing resource plans and records are managed efficiently and effectively
  • Demonstrated experience of driving customer satisfaction improvements, advocate of developing employees, teams
  • Highly effective networking and relationship building skill
  • Experience implementing development programs and building strong relationships and consensus around disparate groups
  • Strong ability to influence and effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account
4

Responsibilities For Account Support Manager Resume

  • Experience in providing excellent communication both cross-functionally and to senior level stakeholders
  • Analytical skills and a problem-solving mindset
  • Experience with tool validation and testing
  • Demonstrated in experience in the following
  • Creative problem solver with a strong track record of effective decision making
  • Good reporting and team management skill
  • PC skills including Microsoft Word, PowerPoint, Excel (Advanced)
  • Leadership skills: Managing a decent size team and/or manage the vendor community
  • Partner effectively with a diverse set of stakeholders (e.g., Finance, Legal, Risk, Compliance, Marketing)
5

Responsibilities For Ops Support Manager Resume

  • Prior working experience in Operations, Finance, Technology or Risk
  • Effectively communicate critical issue status to customer, partner, executive staff, sales teams, other invested parties
  • Monitor specialist’s work performance are demonstrated and executed consistently in support of positive client experiences
  • Effectively manage the Global Support financial budget and forecast processes
  • Configures Support systems to assign Service Requests (SRs) based on skills
  • Making sure our customer experience is AMAZEING every step of the way
  • Interfacing with GIS senior leaders to identify, plan and execute workspace improvements (e.g. Cyber Threat Operations Centers, labs), consolidations and moves
  • Managing Complexity:Cross company effectiveness, change management, flexibility
  • Managing and processing a wide range of data on assets, finance, WHS, environmental and consolidate into a database
6

Responsibilities For Territory Support Manager Resume

  • To provide Communications Brand & Marketing research and planning support to help meet evolving priorities, including implementing strategies for new markets
  • Hands-on experience testing of imaging systems, with understanding of image quality measurement and objective testing
  • Experience deploying, debugging and profiling games on Xbox One or PlayStation 4
  • Total experience out of which, at least 2-3 years in in a similar position in leading, coaching and developing teams
  • Strong involvement in the NQ and NT business planning process converting actions to values and ensuring consistency across the region
  • Experience in journal voucher processing, P-card processing and forecasting
  • Experience with/Knowledge of training and learning outcomes an advantage
  • Experience and passion for influencing and leading others
7

Responsibilities For Branch Support Manager Resume

  • Works with service and training leadership on client experience, training/documentation needs and efficiency improvements
  • Experience creating budgets and managing expenses in accordance
  • Prioritize competing opportunities and develop compelling business cases for change
  • Proven ability to perform financial planning and forecasting for large organizations
  • Experience in regulatory exams and/or other testing/monitoring activities
  • Experience supporting/working in a financial sales environment
8

Responsibilities For Retail Model Support Manager Resume

  • Financial planning and analysis experience with a focus on reporting
  • Knowledge of the Federal contracting process and demonstrated working
  • Three (3) year's experience managing physician based clinic practice operations, or three (3) year's leadership in applicable setting
  • Experience of working in a billing environment
  • Experience of creating executive level reporting
9

Responsibilities For Channel Support Manager Resume

  • Five or more years of experience with HCM, Recruiting, Talent, and/or Learning applications
  • Proven track record of successfully feeding or delivering business change
  • Experience setting up KPI dashboards; reporting out metrics for Business Line of Sight
  • Highly organised; capable of managing multiple competing priorities
  • Experience with working with a financial institution
  • Experience working with a financial institution
  • Establish and maintain strong relationships with Group & Local Digital Marketing, Security officer and Distribution teams across the organization
  • Strong understanding of Contact Center industry practices, measurement, drivers and performance improvement strategies
10

Responsibilities For Digital Support Manager Resume

  • Strong understanding of the global financial services industry as well as financial applications, data and analytics
  • Co-operate closely with Marketing, Sales Support and Customer Service in order to reach full customer satisfaction & the set targets
  • Related work experience managing a technical environment or technical resources
  • Implementation and software testing experience is required
  • Work in face paced enviornment with several competing priorities
  • Experience of managing direct reports is essential
  • Experience in a managing role in a commercial game development environment

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