Credit Coordinator Resume Sample

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Norval McLaughlin
182 Jordon Mill,  Dallas, TX
+1 (555) 734 6928

Work Experience

Credit Manager Coordinator
09/2015 - PRESENT
Philadelphia, PA
  • Financial analysis experience
  • Excel spreadsheet skills, typing and Ten-Key calculator required
  • Dun and Bradstreet experience helpful
  • Review weekly new customer report for all databases; handle related data entry within PeopleSoft
  • Handle the editing and maintenance of client payment terms within PeopleSoft as well as related department files
  • Assist with resolution of D&B unmatched records
  • Assist with recurring Credit meetings (meeting materials, note taking, room reservations, audio and video connectivity)
  • Produce, format and distribute client statements after they have been reviewed by credit staff
Credit Coordinator
11/2008 - 08/2015
Phoenix, AZ
  • Address recurring client statement requests for account managers
  • Enter completed Credit Evaluations’ data in PeopleSoft
  • Lead quarterly review of COR ownership
  • Compile and distribute weekly SFDC reports
  • Assist with preparation of monthly Top Exposures reports
  • Save and organize soft copies of department files
  • Assist with In Collection process (prepare/mail letters, status updates, maintain files, assist with inquiries)
  • Prepare and process vouchers related to vendor invoices
Credit & Collections Coordinator
05/2003 - 10/2008
Houston, TX
  • Prepare weekly timesheets & maintain vacation and sick time accruals
  • Review payroll reports vs. timesheets to ensure accuracy
  • Serve as alternate contact for department personnel
  • Assist with invoice and payment copy retrieval
  • Distribute department mail (statement requests, bankruptcy filings, client notices)
  • Prepare and file documents related to bankruptcy filings
  • Prepare and mail letters as requested


Strayer University - Anne Arundel Campus
1998 - 2003
Bachelor's Degree in Accounting

Professional Skills

  • Excellent customer service skills, with strong oral, written, and interpersonal skills
  • Strong problem-solving abilities, mathematical knowledge, and reasoning skills
  • Strong creative and organizational skills. Ability to think “outside the box”
  • Strong communication skills in English are required. A second language such as Spanish and/or French would also be a benefit
  • Excellent organizational skills with the ability to formulate solutions and resolve issues in a timely manner
  • Communication skills, active listening, critical thinking
  • Good coordination and organisation skills

How to write Credit Coordinator Resume

Credit Coordinator role is responsible for excel, basic, organizational, microsoft, english, french, analytical, word, shipping, database.
To write great resume for credit coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Credit Coordinator Resume

The section contact information is important in your credit coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Credit Coordinator Resume

The section work experience is an essential part of your credit coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Credit Coordinator resume experience can include:

  • Solid computer skills, Excel and Word proficiency
  • Works effectively in a team environment, while assuming individual responsibility. Self starter, independent thinker, and self reliant
  • Plan and organize, attention to detail, problem solving skills
  • Prioritizing and managing open receivables: managing the aging
  • Understanding of and experience working in a SOX environment
  • Ensure billing for assigned accounts is in good order

Education on a Credit Coordinator Resume

Make sure to make education a priority on your credit coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Credit Coordinator Resume

When listing skills on your credit coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical credit coordinator skills:

  • Strong analytical skills with negotiation skills and conflict management for decision making, resilience and emotional intelligence
  • Excellent organizational skills, problem solving and analytical skills
  • Results oriented with strong planning, organizing, trouble shooting skills
  • Good keyboarding skills with a basic understanding of Microsoft Word and Excel
  • Excellent written and verbal communication skills with an emphasis on developing a positive rapport with company employees at all levels as well as customers
  • Excellent project/time management skills and the ability to multi-task in a fast paced environment

List of Typical Experience For a Credit Coordinator Resume


Experience For Credit & Collection Coordinator Resume

  • Send consolidated statement of accounts in a periodic fashion to each client – duly coordinating with Accounts and CE
  • Ensuring accuracy of Weekly/Daily Reporting to Department head and line manager on all outstanding collection matters
  • Perform collection activities > $4 million to ensure account is paid according to payment terms, which involves ensuring accurate billing and prompt collection
  • Overtime maybe required during month end closing or in support of special projects
  • Be responsible for contacting customers ensuring that timely payments are received to maintain Company DSO and low past due percentages
  • Send follow-ups to the A/R Specialist or Dispute Coordinator indicating an order is being held
  • Accurate and timely cash application which includes but not limited to keying payment information, and applying allowances and deductions

Experience For Credit & Collections Coordinator Resume

  • Ability and understanding of the use of a computer and appropriate software, including but not limited to: Microsoft Excel, Word and Outlook
  • Coordinate with the warehouse the collection of customer documentation needed to support payment (shipping, documents, Bills of Lading, POD’s, etc.)
  • Coordination and building relationships with external and internal stakeholders in the process of performing collection work
  • Be a SME as it relates to lender preferences and ensuring the right client profile gets to the right funding source
  • Maintain records on account activities to be used in monitoring and an analyzing credit files
  • Account reconciliation - apply cash receipts and credit notes; identify billing or shipping discrepancies and address for resolution
  • Maintain inventory records for Credit/Billing/AR ( computers, laptops, printers)
  • Assist with special projects as need arises (i.e. coding, ad hoc reports, auditor inquiries)

Experience For Temporary Credit & Collections Coordinator Resume

  • Maintaining professional demeanor in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
  • Oversee assigned accounts to maintain a current aging
  • Work with Sales and other departments to assist in reconciling accounts
  • Able to multi-task, deadline driven in a manufacturing environment
  • Work with the Credit Coordinator-Deductions on resolving customer deductions
  • Review A/R reports to ascertain status of collection and balance outstanding
  • Audit delinquent accounts considered to be uncollectable; ensure maximum efforts have been taken before assigning bad credit status to account
  • Assist with establishing credit limits on customer accounts

Experience For Credit Coordinator / Collector Resume

  • Maintain daily and weekly reports per client or management request using Microsoft Excel
  • Make timely and efficient decisions when reviewing customers on credit hold
  • Oversee the processing of credit checks to determine eligibility and established credit limits
  • Manage and/or assist in credit hold monitoring for immediate resolution
  • Assist Director of Revenue Accounting as necessary

Experience For Credit Department Coordinator Resume

  • Call on customer bank and trade references to determine if pending order can be approved
  • Hold pending customer orders based on credit evaluation
  • Monitor the aging of all accounts receivable
  • Support outside locations with any questions regarding credit & collections
  • Monitor customer’s treatment plans according to Company’s policy

Experience For Coordinator Credit Resume

  • Enters credit application data into database according to predefined standards
  • Opens incoming mail and distributes to appropriate staff
  • Takes incoming calls; answers credit questions directly wherever possible and re-directs other calls to appropriate individuals
  • Works with all levels within Cash Management, Accounting, and Finance
  • Projects as assigned – Participate in department projects and take active role in cross functional teams to assist in driving initiatives
  • Generates and reviews account aging data files to select delinquent accounts for collection efforts on assigned accounts
  • Member of Retail Support Team who provides primary customer support for incoming credit/account issues and related communications (Mon – Fri / 8am - 5pm)

Experience For Credit & Documentation Coordinator Resume

  • Update Tracking Log as per receipt of WHT from licensee and intimate the same to ASC team for updation
  • Perform month-end closing tasks
  • Assists collectors with collection of special billing accounts; Submits and follows up with customers on disputes
  • Lien Waivers and Builder Billing
  • Prepare analysis and/or other administrative reports, review outstanding items and exceptions
  • Identify and resolve customer charge backs in a timely manor
  • Perform account reconciliation daily to ensure open items are cleared and line items are minimized

Experience For Account Coordinator, Credit Union Resume

  • Review and release blocked orders
  • Process payment transactions for prepay orders
  • Interface with secondary vendor portals
  • Identify possible enhancements to internal processes and reports
  • Ensure safety and secure work environment
  • Analysis of commercial applications to include pulling D&B and Experian reports. Contacts commercial bank and trade references. Working with field employees on decisioning their Customers
  • Interprets and processes residential credit reports as outlined in department guidelines for credit decisions
  • Assists Credit Department to improve and streamline both residential and commercial applications and review processes

Experience For Credit Coordinator Benelux & Scandinavia Resume

  • Utilize the Company A/R system as required. Ensure that all information is current and accurate
  • Perform account reconciliations as necessary to ensure clean receivables
  • Report and escalate to Management all problem receivables monthly
  • Work with Service, Sales and Field Offices and Customer Service on resolution of problems
  • Maintain monthly collection reports for Management review
  • Promote a culture of continuous process improvement
  • Basic financial analytical skills (ability to utilize AR systems and statements; ability to calculate/understand customer’s balance and assess risk) is required

Experience For Credit / SOS Coordinator Resume

  • Strong ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment
  • 100%: The tasks of the Credit and Collections Coordinator
  • Ensures that the collections processes are followed and are in adherence with Collection Tool
  • Work with other departments to resolve customer queries
  • Meet DSO and cash collection targets
  • Actively support implementation of process and system improvements
  • Maintain AR department data & forms in our internal system and ensure they’re current
  • Participate in daily management activities and assist with process improvement activities to achieve and sustain departmental goals while constantly looking to improve these goals

List of Typical Skills For a Credit Coordinator Resume


Skills For Credit & Collection Coordinator Resume

  • Team player personality with good interpersonal skills and service-mentality
  • Basic computer skills, intermediate to advanced excel usage
  • Competent Microsoft Office skills required. Daily use of Microsoft Outlook, Excel and other Microsoft Office products
  • Effectively communicates throughout various departments and management levels
  • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, auction or customer questions

Skills For Credit & Collections Coordinator Resume

  • Possesses administrative skills
  • Effectively serves as liaison between the customer and Love’s internal departments
  • Casino credit experience or general credit experience required
  • Maximizes the effectiveness of the collection process by identifying problems early during the process
  • Provide excellent customer service on a variety of issues, ensuring that the customer is satisfied in a timely, friendly atmosphere

Skills For Temporary Credit & Collections Coordinator Resume

  • Dedicated experience working within large groups of collectors, each with highly complex portfolio of accounts
  • Maintain excellent working relationships with the customers and Order Administration
  • Proven to be firm and steady but still known be flexible and arranging when required
  • Strong understanding of customer requirements and how we can best meet them
  • A strong work ethic without sacrificing your ability to have fun on the job
  • Experience working in accounts receivable

Skills For Credit Coordinator / Collector Resume

  • 3 – 5 years’ billing, reconciliation experience in builder, construction or distribution industry
  • General accounting experience
  • Experience working in an environment of Shared Services or Global Business Services
  • Operates office equipment including computers, card printers and phone software as necessary
  • Experience working in a Credit/AR department

Skills For Credit Department Coordinator Resume

  • Experience in Customer Loyalty Programs (CRM), cross-channel campaign management, marketing, or retail operations
  • Strong risk management of the client portfolio (credit adherence, guarantees, collection and etc)
  • Credit and collections/ treasury, bank relations, loan and cash management and supervisory experience within a multinational companies
  • One year Accounting / Fixes Asset experience
  • At least one year previous work experience in an office environment
  • Resolve issues at the root causes, demonstrate results over time
  • Willingness to learn how to operate the system and extract the data from the system

Skills For Coordinator Credit Resume

  • Experience: 2 – 3 years in commercial credit and/or collections
  • Accounting and Customer Service experience
  • Credit and/or adjudication experience
  • Transportation experience considered an asset
  • Experience in Finance/credit controller and subject matter knowledge and expertise
  • From 2 to 5 years of experience
  • Facilitate issuance of credits for valid deductions
  • High energy, detail oriented, excellent work ethic

Skills For Credit & Documentation Coordinator Resume

  • Excel experience
  • Experience with credit card loyalty programs
  • Evaluating customer credit lines by reviewing & researching credit payment history and obtaining further information if necessary
  • Accounting for Withholding Tax Certificates collected and check on any discrepancies including the reconciliation
  • Performing credit review, fraud screening, and account setups
  • Entering activated accounts and supporting credit file documentation in Global Credit library
  • Managing of Tax Certificates at time of new account and on-going maintenance
  • Setting up new customer accounts and releasing credit hold orders
  • Working with other team members to resolve customer disputes and performing other responsibilities as needed

Skills For Account Coordinator, Credit Union Resume

  • Analyzing data regarding cash differences in customers’ accounts
  • Accounting for the cash received in requesting customers to provide bank remittance advice and information to apply the cash
  • Assisting customers in selection, demonstration, and loading of merchandise
  • Reviewing documents received from potential new customers
  • Processing bank authorizations and bank references as needed

Skills For Credit Coordinator Benelux & Scandinavia Resume

  • Making informed credit decisions to support the business, in accordance with Anixter Credit authorization levels
  • Working closely with US Sales reps and regional Credit teams
  • Handling customer account maintenance
  • Working on various projects and miscellaneous tasks
  • Conducting collection calls
  • Back up to cash application (counting cash, posting payments, reconciliations, printing remote deposits, etc)
  • Assist the Customer Care Team with billing issues and investigating billing discrepancies
  • Report paid training and proctoring invoices to Commission Team for payment of commissions
  • Application of A/R receipts includes doing Daily EFT, entering daily deposits, adjustment and miscellaneous batches

Skills For Credit / SOS Coordinator Resume

  • New accounts – processing and reviewing credit apps for terms through Command Credit System and trade references
  • Multi-tasking - The ability to solve a problem together with other related problems at the same time, using a shared representation
  • Monthly tracking of incoming payments from customers, builders, and braches
  • Devise creative solutions while protecting the assets of the company to maximize the sale while minimizing the risk
  • Timely address customer issues, questions and complaints; frequently requiring problem solving analysis of situations to determine best solution
  • Accepts and processes phone payments through the Payconnexion system; assists customers in using online bill pay and invoice viewing features as requested
  • Participate in other special projects such as process improvements (Dunning tool)
  • Daily deposit, manual credit card sales, preparing ACH and wires for cash application, maintain daily/monthly logs

List of Typical Responsibilities For a Credit Coordinator Resume


Responsibilities For Credit & Collection Coordinator Resume

  • Provide excellent customer service on variety of issues, ensuring that the customer is satisfied in a timely, friendly atmosphere
  • Accounting and Customer Service experience
  • Participate in any projects or tasks as required by company’s business
  • Improvement projects and control processes
  • Identify issues as they arise, facilitate a solution, and escalate as needed and follow up to confirm resolution
  • Monitor and process accounts in all internal system queues as directed. This includes New Accounts, Holds/Closes, Reporting Repossessions, Client Update Queue, QAC queues and New Impound Queue
  • Inspect all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary

Responsibilities For Credit & Collections Coordinator Resume

  • Responsible for all credit issues within assigned Distribution Centers
  • Responsible for reviewing orders on credit hold from assigned Distribution Centers and releasing orders within the parameters of the Credit Policies and Procedures
  • Maintain contact with Distribution Centers and customers in the establishment of new accounts, assist Regional Credit Manager in monitoring accounts for potential problems and in collections activity for assigned Distribution Centers
  • Follow up on all information requested or required that would impact the credit decision-making process
  • Pull Credit Files on accounts that exceed credit limit for review by the Regional Credit Manager, assist Regional Credit Manager to maintain up to date account information (financial statements / security / trade information)
  • Maintain past due percentage goals within company standards
  • Oversee the receipt of all new credit applications and/or new CRM credit cases/requests
  • Oversee the creation and maintenance of all customer master bill to records in AS400
  • Coordinate account data with employees in other departments

Responsibilities For Temporary Credit & Collections Coordinator Resume

  • Oversee all active bill to credit updates to be within (1) year from previous update
  • Oversee all credit limit updates
  • Review customer orders daily to determine credit worthiness within assigned authority
  • Review and analyze all forms of Dun & Bradstreet reports in order to set appropriate credit limits
  • Communicate to District and Regional Management the purpose of credit review and associated compliance procedures (Sarbanes-Oxley)
  • Update credit references and Dun & Bradstreet files annually or as deemed necessary

Responsibilities For Credit Coordinator / Collector Resume

  • Utilization of security instruments for orders with high-risk customers (3rd party guarantees, C.O.D. terms, joint check agreements, etc.)
  • Review with management current credit policies and guidelines and recommend change when necessary
  • Run preliminary credit checks for districts offices for possible future orders
  • Contact customers with past-due balances to arrange payment terms that meet the Company’s established policy
  • Monitor the customer’s payment compliance in relation to the agreed-upon terms
  • Process credit checks for new and current customers
  • Provide positive input/ideas to improve department
  • Provide input to enhance database and programs
  • Provide back-up support to the customer service department and corporate collections group, as needed

Responsibilities For Credit Department Coordinator Resume

  • Ensures credit application files are decision ready for Credit Analysts
  • Scans credit documents to customer’s electronic file such as credit applications, legal documents and other necessary documents
  • Daily management of all pre-pay customers, pricing loads, placing orders; timely and effectively handling of all areas of communication with customer and logistics
  • Application of A/R receipts includes Daily EFT, entering daily deposits, adjustment and miscellaneous batches
  • Balance Pre-pay accounts weekly between Oracle and Excel
  • Daily import of major oil credit cards to A/R accounts for all brands, ensuring accuracy and timely receipt. Notifies Credit Director if files are not received. Maintains holiday schedule with Customer Experience for credit card receipt
  • Run reauthorizations and process Commercial credit card payment

Responsibilities For Coordinator Credit Resume

  • Reconcile daily credit card transactions
  • Continually look for process improvement and drive change into the business. Maintain current process models for all job functions
  • Keep all workbenches updated and current for all job functions
  • AS400 knowledge considered an asset
  • Leading and coordinating with Clients, Client Executives (CE’s), Claims and Accounts department to provide required support to Clients/CE’s to facilitate timely settlements
  • Conduct periodic meetings with respective Client, CEs and keep record of progress

Responsibilities For Credit & Documentation Coordinator Resume

  • Confer with customer in coordination with CE’s in attempt to determine reason for delay in payment
  • Assist finance to obtain details of payments from clients
  • Prepare Dashboards to the Practice Leaders on monthly basis to update the progress/position
  • Maintain credit worthiness history of client for future reference
  • Identify and resolve customer charge backs in a timely manner
  • Collaborate with and support Manager of Credit and Collections and Credit Analyst Staff
  • ERP Customer set up and maintenance – Responsible for the creation and maintenance of all ERP accounts for open account sales. Validate data change requests prior to implementing
  • ERP Vendor Set Up and maintenance – Set up and maintain all vendor accounts in ERP system

Responsibilities For Account Coordinator, Credit Union Resume

  • Follow Credit Department Policy and Procedure
  • Coordinate all Credit Reference Requests - Research and respond to all Trade Credit Requests received by the Credit Department on active accounts
  • Lien Waivers - Research and validate payments for all lien waiver requests from Distributor and direct accounts. Coordinate the completion of the waiver signatures and notarize as necessary
  • Notary service – provide notary service for all legal documents within the Credit Department
  • Customer past due follow up notices – Send daily follow up notices to customers through collection software
  • Coordinate and prepare credit investigations materials - This includes requesting commercial trade reports, send trade and bank references and preparing file for credit analyst review
  • NACM Meetings – Coordinate meeting materials for quarterly trade group conference. Prepare and provide credit reference report for all names for each quarterly meeting

Responsibilities For Credit Coordinator Benelux & Scandinavia Resume

  • Prioritize multiple tasks in a fast-paced environment and work as part of a team
  • Document processes - where written process or procedure do not exist coordinate the documentation of these controls. Update controls where they do exist
  • Provide Invoice copies, statements, documentation daily as needed
  • Process EFT payments and Credit Card payments
  • Compile and process customer refunds
  • Assist with the resolution of customer inquiries through the Credit phone loop

Responsibilities For Credit / SOS Coordinator Resume

  • Provide support to the Director and Manager of Credit and Collection Services
  • Conduct research to identify and resolve credit and collections issues
  • Process customer remittance information from the lockbox
  • Coordinate all cash application tasks
  • Process customer maintenance, inter-company transactions as well as all customer return requests and reconcile disparities

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