Consumer Sales Resume Sample

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Audra Cassin
801 Kuhn Harbor,  Detroit, MI
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Work Experience


Consumer Sales Manager
06/2015 - PRESENT
Chicago, IL
  • Develop a high level of technical product expertise regarding LaCrosse Footwear’s product lines
  • Resolves customer questions, complaints, and requests primarily via phone calls, e-mail, and live chat
  • Process customer orders over the phone
  • Responsible for up selling and cross selling products to consumers
  • Educate and/or sell our product to the customer
  • Hours phone responsibility / approx 100 calls per day
  • Provides sales vs. projection results by preparing and forwarding sales tracking reports
  • Demonstrating professional and ethical behavior in all your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position
  • Develop talent by managing the recruitment, product training, development and performance of the teams’ skills and experiences to exceed customer expectations
Indirect Consumer Sales
11/2009 - 04/2015
Boston, MA
  • Internal ConvaTec employees
  • Achieve overall growth and new business targets for Consumer accounts
  • Achieve value generating objectives for new- and assigned accounts
  • Achieve overall customer satisfaction goals for assigned accounts
  • Acceleration and responsibilities for Consumer accounts developments
  • Multi-national approach and collaboration for RFQ’s
  • Dedicated Consumer Key Account Manager in Korea
  • Alignments with regional vertical leaderships including global Korean sales network
Consumer Sales Business Assistant
09/2006 - 08/2009
Philadelphia, PA
  • Maintain a thorough understanding of dealer’s business model, key financial indicators, and market dynamics
  • Deliver the customer value proposition through strengthening the dealer’s role in providing customers a wide range of services before and after the sale such as unit selection, application, financing, training, and predictive maintenance and repair
  • Regular presentations to CBR’s full commercial organization including CEO
  • Good planning and project management skills. Manage projects from conceptualization to completion
  • Target-driven and able to deliver timely reports
  • Experience in vendor/partner relationship management
  • Preferably with brand marketing, creative and design experience/background
  • Utilize various sales skills to cross-sell a variety of complex products to exceed customers’ needs
  • External ConvaTec customers, healthcare professionals, distributors and sales professionals

Education


University of California, Los Angeles
2002 - 2006
Bachelor's Degree in Risk Management

Professional Skills


  • Excellent written and verbal communication skills and ability to communicate effectively across all levels of the organization
  • Position requires strong people and team leadership skills, ability to provide inspirational communication to the entire organization
  • Excellent communication skills and ability to synthesize and articulate complex concepts
  • Proven consultative sales experience, with a track record of being able to move between solution developments to sales closure
  • Proven track record of driving print and digital subscription revenue with a strong digital acumen
  • Well-developed organisation and task coordination skills
  • Contact center management experience and/or sales experience required

How to write Consumer Sales Resume

Consumer Sales role is responsible for customer, negotiation, leadership, telecommunications, mainframe, retail, finance, credit, training, database.
To write great resume for consumer sales job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer Sales Resume

The section contact information is important in your consumer sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer Sales Resume

The section work experience is an essential part of your consumer sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer sales position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consumer Sales resume experience can include:

  • Foster interest in ConvaTec products through dialogue with patients. Effectively identify customer needs and present information based on needs identified
  • Demonstrate a positive attitude and strong customer service orientation as leader for the team
  • Provide positive customer experience, life improving advice and solutions using structured approach, with goal of capturing sales
  • Experience managing managers and producing exceptional results
  • Demonstrated ability to input information, perform inquiries, run reporting, using MS Word, Excel and or various databases
  • Experience working with cross functional teams including operations, supply chain and finance

Education on a Consumer Sales Resume

Make sure to make education a priority on your consumer sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer Sales Resume

When listing skills on your consumer sales resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consumer sales skills:

  • Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with all levels of the organisation
  • Demonstrate superior negotiation and presentation skills with an ability to develop long-term customer relationship
  • Demonstrate sound reasoning, judgment, and decision-making using good problem solving techniques
  • Effectively manage special projects as assigned, working within a matrix environment
  • Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
  • A strong knowledge of Microsoft Office products is required along with Internet experience

List of Typical Experience For a Consumer Sales Resume

1

Experience For Consumer Sales Manager Resume

  • Lead and manage the Sales Managers and effectively leverage centralized inbound and outbound team
  • Experience working in high-growth and/or early stage company environments
  • Experience in sales leadership
  • Highly adaptable and excited to operate in a fast-paced environment
  • + Reporting and KPI as per company’s guideline
  • +Compliance with CRM and internal working tools
2

Experience For Consumer Sales Specialist Resume

  • Manage APAC team and existing account base
  • Assess sales opportunities, analyze the competition, develop and execute a winning strategy together with internal and external stakeholders
  • Build pricing models and act as customer advocate to exceed customer expectations on deliverables and relationship management
  • Provide information, answers, and solutions, to consumers, regarding Generac residential product offerings
  • Review & improve the executions of existing sales tools and develop new tools based on agent/ops management feedback
3

Experience For Consumer Sales Leader for E-commerce Resume

  • Maintain regular communication cadence with the global/regional sales organization to communicate best practices and share learning
  • 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
  • +Customer visits with presentations, demonstrations and technical discussion under account strategies
  • + Works in conjunction with managements to deploy comprehensive pricing strategies which are market driven, based on realistic value proposition and alternative solutions
  • + Customer relations and min 10 years sales experience
  • +Provide global coordination on customer issues and requirements
4

Experience For Indirect Consumer Sales Resume

  • +Fluent written and spoken English
  • Efficiently and effectively handle incoming telephone calls from credit union members, with the ability to follow CUNA Mutual’s sales process to assess and identify insurance needs for credit union members. Specific focus on needs base selling practices
  • Develop and execute a strategic plan to achieve team & individual sales targets and expand TomTom’s customer base
  • Deliver on revenue targets and drive TomTom Maps unit’s Consumer sales revenue growth within the APAC & European market
  • Understand and anticipate customers’ needs and challenges and articulate business value at executive level
  • Accurately forecast sales predictions and shifts in the marketplace
  • Influence the TomTom Maps strategy and make a significant impact in the business
  • Organize and develop key meetings such as town halls, franchise meetings and workshop
  • Answer inbound calls, respond to consumer chat inquiries, and provide professional communication via email, to Generac consumers and dealers
5

Experience For Consumer Sales Analyst Resume

  • Answer inbound calls, respond to consumer chat inquiries, and provide professional communication via email to Generac consumers and dealers
  • Manage the day-to-day operations of Consumer Sales
  • Provide oversight of direct reports and their teams to ensure that monthly efficiency, activity and sales targets/goals are met and exceeded
  • Monitor team production and provide strategic input to help maximize opportunities to achieve revenue goals and service levels goals/customer response time
  • Help develop metrics and KPIs to assess individual and team performance. Review team reporting on a regular basis to ensure that program KPIs and goals are met. Implement improvement measures if program goals are not being met
  • Manage the hiring, onboarding and scheduling for Consumer Sales Specialist teams, including taking the lead in their training and development. Responsible for ongoing training of their teams
  • Provide coaching, counseling and performance feedback in order to facilitate job performance in achievement of program goals. Facilitate employee development and growth
6

Experience For Consumer Sales Director Resume

  • Oversee the work of the team to ensure adherence to quality standards, deadlines, and proper procedures
  • Keep team turnover at a reasonable rate
  • Manage escalated calls when patients are not satisfied with service
  • Solicit feedback from the teams on ways to optimize productivity, accuracy, compliance and develop recommendations for improvements
  • Collaborate with other contact center managers to facilitate cross-team collaboration and coordination and ensure consistency
  • Establish direct relationships with key retail and identified strategic growth accounts
  • Lead, train and develop sales force of independent manufacturers reps and implement system whereby reps are accountable to mutually agreed upon objectives
  • Design, implement and measure sales programs and promotions
7

Experience For Consumer Sales Associate Resume

  • Execute high volume of outbound and inbound calls to follow-up on consumer samples and other leads generated by specific campaigns
  • Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc
  • Convey a positive and professional phone image
  • Ensure that all customer interactions are within compliance and follows established guidelines
  • External ConvaTec customers, healthcare professionals, distributors, Consumer Sales and Operations Team and sales professionals
  • Develop account specific sales and business plans for assigned groups
  • Manage multiple opportunities through sales stages in a pipeline
  • Deliver against quarterly targets in sales quotas and Key Performance Metrics
8

Experience For Retail Brand Manager, Consumer Sales Resume

  • Act as the Plantronics subject matter expert
  • Interact, network, and manage a variety of resources
  • Work independently from a home office
  • 30 to 40% travel with some overnight required
  • Follow and track sales leads throughout their life-cycle
9

Experience For West Regional Director, Consumer Sales Resume

  • Direct revenue accountability for HAG outbound sales programs with annual target increases. Drive Revenue for PCL North America and HAL North America inbound sales. Derive and implement sales goals and related KPIs as appropriate
  • Provide guidance for day to day operations for outbound teams, including identifying sales roadblocks and developing resolutions. Monitor and drive outbound efforts (dials/emails) consistently
  • Collaborate with VP of Direct Sales, Yield Management and Marketing to strategically drive direct sales by reviewing lead generation, effectiveness of promotions, challenges to increasing channel share & new opportunities
  • Consistently review lead generation, lead qualification, assignment, status of the database and lead contact efforts with Ops leadership, Special Projects & Training Management and IT
  • Collaborate and work closely with Leadership in Operations and Systems Management to address issues and enhance the Siebel Lead Management system and associated processes including CTI and email functionality. Work consistently with resources to improve system and agent productivity to drive sales
10

Experience For Representative, Consumer Sales Resume

  • Conduct weekly status meetings with Sales Managers and mentor and guide as needed
  • Ensure compliance with call & email contact rules, transactional policies and incentive guidelines
  • Staff of 300+ sales team, management and support specialists
  • Oversee the administration of the leveraged compensation (sales commission program) program as well as the non-financial incentive structure for all sales agents
  • Experienced in meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes
  • Energetic, proactive and dedicated to reaching goals and driving operational excellence
  • Strong analytical skills - capable of making business proposals, ROI justifications and analyzing data for trends, business insight. Experience withering with analysts and ability to give guidance on analysis and reviewing data sets

List of Typical Skills For a Consumer Sales Resume

1

Skills For Consumer Sales Manager Resume

  • Proven track record in achieving/exceeding your sales targets within a structured working environment
  • Experience managing and driving subscription development
  • Experience monitoring and assessing team performance to identify improvement opportunities and implement corrective action
  • Solid working knowledge in sales, marketing, and finance
  • Experience and responsibility for working with Regional or National Accounts
  • Experience in working structured and efficiently with inbound/outbound campaigns
  • Experience working with manufacturer sales representatives
2

Skills For Consumer Sales Specialist Resume

  • Experience in sales, retail, marketing, or customer service
  • Five years of sales and marketing communications, or relevant business experience
  • Leadership and ability to motivate a team. Results-oriented leader with strong coaching and motivational ability
  • Firsthand experience of working within the healthcare environment as well as wide exposure to the health care industry
  • Conduct outbound direct calls to consumers who have experienced impact in outage impacting situations
  • Commercially astute with significant commercial business experience and knowledge in the required domain
  • Experience in a sales driven environment
3

Skills For Consumer Sales Leader for E-commerce Resume

  • Experience in Retail Home Improvement / Hardware Distribution markets
  • Sales/customer service experience
  • Medical technology, device, pharmaceutical or healthcare industry experience is helpful
  • Strong level of compassion and empathy for ostomy end consumers
  • Ales management experience. (Required)
  • Strong ability to provide clear, concise medical processes and procedures along with step-by-step direction and advice
  • Basic skill in Excel, MS Word, Outlook
4

Skills For Indirect Consumer Sales Resume

  • Strong leadership ability to lead a large workforce
  • Medical or clinical experience is desirable but not essential
  • Strong desire to succeed within a highly ethical framework
  • Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals
  • Acquire and demonstrate high level of product knowledge and competitive product/market dynamics
  • Identify opportunities to improve products and the customer experience
  • Represent the company at various trade associations and meetings to demonstrate and promote our products
  • Understanding of Go to Market requirements to launch new products into the channel
5

Skills For Consumer Sales Analyst Resume

  • Successful track record of building, coaching and developing teams
  • Familiarity with generating and analyzing operational reporting and key metrics
  • Competitive drive for sales achievement, with understanding of the importance of ‘caring while selling’ in the healthcare industry
  • Provide input and forecast information to assist manufacturing planning process to ensure proper service levels are maintained and improved upon
  • Knowledge of financial budgeting/profit and loss management
6

Skills For Consumer Sales Director Resume

  • Knowledge of other computer systems, including CRM applications, and call center phone system software is desirable
  • Work with internal teams to improve existing reports and dashboards that deliver key insights into the performance of agent databases
  • Develop and update datasets used by the team to ensure consistency and accuracy of analytics and reporting
  • Provide continuous support and relationship management, to consumers and dealers, throughout the in-home assessment and decision making process
  • Provide information, answers, and solutions, to consumers regarding Generac residential product offerings
  • Provide continuous support and relationship management to consumers and dealers throughout the in-home assessment and decision making proces
  • Conduct outbound direct calls to consumers offering relevant promotions and post assessment support
  • Conduct outbound marketing/sales to consumers outside of funnel and assess level of interest and reignite sales process
7

Skills For Consumer Sales Associate Resume

  • Provide guidance to employees in handling difficult or complex problems or customer situations
  • Oversee team scheduling to ensure coverage. Monitor and approve team time off requests
  • Provide input regarding service enhancements and product line extensions to improve customer relationships and maximize sales potential
  • Work with the Marketing teams to plan and develop promotional programs to drive engagement of target prospects
  • Manage monthly forecasting process for assigned accounts
8

Skills For Retail Brand Manager, Consumer Sales Resume

  • Handle all related financial aspects including MDF management and product assortment P&L
  • Capture, maintain and disseminate accurate and prospect information using Salesforce.com
  • Establish and maintain working relationships to maximize revenue potential
  • Answer in-bound pre-sale questions over the phone and web chat regarding Generac products
  • Educate consumers on the benefit of having an authorized sales dealer perform an in-home assessment
9

Skills For West Regional Director, Consumer Sales Resume

  • Have a highly influential network that has the potential to deliver profitable new business to Equifax
  • Understand financial services, credit and asset risk management
  • We are an established market leader in this space
  • 106 OLD MILL ROAD, LAGRANGE, GA 30241
  • Provide superior sales and support, to consumers, over the phone, chat and email
10

Skills For Representative, Consumer Sales Resume

  • Utilize computer system and PC to find information and problem solve
  • Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Generate and deliver analytical insights into agent performance using Tableau
  • Monitor/assess team performance to identify improvement opportunities or take corrective action
  • Work and manage with adherence to internal company procedures and processes
  • Manage your own time and the time of others
  • Utilize computer systems and PC to find information and problem solve
  • Manage diverse workforce that is geographically spread out across several different markets
  • Goal oriented individual with the ability to think long term and develop strategic plan to achieve group initiatives

List of Typical Responsibilities For a Consumer Sales Resume

1

Responsibilities For Consumer Sales Manager Resume

  • Define key sales and marketing strategies for the region, budgets required to deliver, and drive successful execution to achieve results
  • Understand technical systems and processes and collaborate with Technical teams
  • Highly proficient in all Microsoft Office applications, such as Word, Excel, PowerPoint and other web-based applications
  • Manage revenue, sales targets, and other KPIs for the region
  • Build a scalable and repeatable sales process for the Consumer segment
  • Provide innovative, scalable solutions and sales processes to achieve team goals
  • Work cross-functionally with other departments to achieve goals
2

Responsibilities For Consumer Sales Specialist Resume

  • Work closely with sales and growth operations to constantly analyze results and identify opportunities to improve systems, processes and programs
  • A willingness to travel and spend sufficient time on the road to understand the business
  • Highly collaborative, ability to create relationships quickly with colleagues and partners in the business
  • A sense of humor even when things get tough; at WeWork we are “all in it together”; a willingness to go above and beyond to support the team and get things done, even if it sometimes means helping others with their work
  • Analyze and prepare internal data sources to use as additional segmentation in outbound campaigns Acquire and gather data to be used for future modeling opportunities that are outbound sales specific
  • Lead on the analysis on special projects for both the outbound and inbound sales department
  • Empathy, patience and maturity towards others
3

Responsibilities For Consumer Sales Leader for E-commerce Resume

  • Understand the customer’s business, identify key challenges and problems and match the customer need with solutions from the Equifax Consumer Solutions suite
  • Via a close engagement with our stakeholders; develop a Consumer Solutions sales strategy for the chosen segment, manage its implementation and monitor outcomes to achieve agreed financial budgets
  • Develop a sales business plan designed to meet both net new revenue targets and maintain existing base revenues
  • Establish a comprehensive network of Customer Solutions buyers/influencers and stakeholders
  • Be knowledgeable of existing Customer Solutions contracts within the customer segment including expiration dates; and develop a plan, in conjunction with Sales, with sufficient execution time for their renewal
4

Responsibilities For Indirect Consumer Sales Resume

  • Support the execution of tactical marketing initiatives to create demand for the Consumer Solutions product suite
  • Maintain an accurate and up to date sales opportunity pipeline via Salesforce with sufficient opportunity coverage to meet revenue targets
  • Achieve revenue targets for both New and Total Revenue
  • Plan and undertake regular sales review with the Sales staff to evaluate sales performance, identify issues and provide solutions to address them, ensuring each sales team member achieves their targets
  • Understand the impact of change of the customer's business: benefits, risks and be able to articulate these

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