Consumer & Community Banking Finance Resume Sample

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Ethyl Auer
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Work Experience

Consumer & Community Banking Finance VP
07/2015 - PRESENT
Los Angeles, CA
  • Be an integral partner in the CCB Transformation Agenda, applying architecture skills towards roadmap planning, target state development and process and tools assessment for transformational initiatives including: Agile Transformation, CCB Finance Roadmap/Portfolio Planning
  • Works very closely with our Finance & Business Management partners, other members of the Vendor Management Team
  • Identifying issues, developing and communicating resolutions
  • Reviewing the current operating model for various processes, taking the lead on or assisting with opportunities to gain operational efficiencies
  • Documenting functional requirements for our technology partners, participating in testing of the functionality and ultimately providing sign off prior to production implementation
  • Identify data quality issues and/or certify the accuracy of data
  • Manage / perform Data Remediation activities
  • Analyzes requirements to match the needs and objectives for the Vendor Team or the teams we support
  • Determines how to reduce and optimize professional services spend by rationalizing the requirements and identifying the best course of action while applying our Corporate and CCB Tech Vendor Guiding Principles
Consumer & Community Banking Finance
01/2012 - 02/2015
Houston, TX
  • Documenting Process design, creating and documenting control points to generate cost saves across multiple lines of business
  • Producing reports to improve governance, increase savings, generate strategic opportunities
  • Flexibility and wiliness to take on stretch opportunities outside of your normal daily activities
  • Attend and participate in weekly Vendor Deal Book sessions, Team Meetings, Monthly Vendor Series sessions, and with various Key Stakeholders/Partners
  • Support the annual/monthly financial planning, forecasting, analysis and reporting
  • Analyze financial results and provide variance analysis to help the Senior Operations Manager, Finance Manager & CFO better understand operational results and impacts
  • Work closely with LOB P&A teams as well as the Operations P&A team
  • Perform ad hoc analysis using SAP, MIS data and Essbase
  • Act as a financial liaison between Operations and the finance organization
Consumer & Community Banking Finance VP
07/2007 - 09/2011
Detroit, MI
  • Data Ecosystem CIO and direct reports
  • CCB Technology Finance
  • Regional Directors (Managing Directors), 2 levels down from the Consumer Bank CEO
  • 65 Market Director -- Banking (Executive Directors)
  • 25 Market Directors – Wealth Management (MD-W) (Executive Directors)
  • Develop an understanding of CCB’s regulatory CCAR, Capital and RWA requirements and processes
  • Support CCB’s initiatives to continually improve and enhance the CCAR process


Strayer University - Tampa East Campus
2002 - 2006
Bachelor's Degree in Accounting

Professional Skills

  • Technical skills: Excellent quantitative and analytical problem solving skills, solid knowledge of working on Excel
  • Analytical Skills - Passion for data accuracy is crucial, 5+ years experience in analytics and/or reporting
  • Strong analytical and problem solving skills with the ability to exercise sound and judgment
  • Strong interpersonal, verbal and written communication skills; ability to influence others and achieve goals without direct control over resources
  • Strong Microsoft Office skills especially in Excel and PowerPoint
  • Outstanding PC skills especially with Excel / PowerPoint
  • Experience analyzing balance sheet and income statement results and related performance drivers Strong follow-through, initiative and sense of urgency

How to write Consumer & Community Banking Finance Resume

Consumer & Community Banking Finance role is responsible for excel, finance, organization, analytical, powerpoint, architecture, retail, credit, database, accounting.
To write great resume for consumer & community banking finance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer & Community Banking Finance Resume

The section contact information is important in your consumer & community banking finance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer & Community Banking Finance Resume

The section work experience is an essential part of your consumer & community banking finance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer & community banking finance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer & community banking finance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Consumer & Community Banking Finance resume experience can include:

  • Excellent communication, organizational and judgement skills
  • Advanced MS Office skills specifically with Excel (modeling, pivot tables, etc.) and PowerPoint
  • Work closely and effectively with virtual teams to help support Digital’s offshore teams
  • Well-developed personnel management skills and leadership abilities
  • Experience developing and automating reporting processes required
  • Overall branch knowledge and experience in analyzing the following areas: Balance Sheet, Net Interest Margin, Fee Income and Noninterest Expense

Education on a Consumer & Community Banking Finance Resume

Make sure to make education a priority on your consumer & community banking finance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer & community banking finance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer & Community Banking Finance Resume

When listing skills on your consumer & community banking finance resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical consumer & community banking finance skills:

  • Excellent time management skills with the ability to effectively prioritize and manage multiple projects/tasks/resources
  • Strong communication and organizational skills, including good judgment and decision making capabilities
  • Excellent quantitative and analytical problem solving skills, confidence with finance and accounting concepts
  • Strong work ethic, self-motivated, able to set effective priorities to achieve immediate and long-term goals
  • Strong problem solving skills with a sharp attention to detail
  • Partner effectively with risk, finance, marketing and modeling teams

List of Typical Experience For a Consumer & Community Banking Finance Resume


Experience For Consumer & Community Banking Finance Branch Scorecard Resume

  • Perform ongoing detailed risk assessments for MB Controllers to ensure the RCSA is reflective of current processes and risks with appropriate mitigating controls identified. Maintain and update process flows and test the effectiveness of the controls
  • Become a key partner and trusted control advisor to all CCB Controllers relating to risk identification and the control framework to support consistent and comprehensive assessment of risks and implementation of efficient and robust controls leveraging best practices
  • Prior experience in data analysis, data manipulation and detailed metric reporting
  • Experience in managing resources in direct and matrix environments
  • Comprehend and clearly communicate complex concepts in a fast-paced, dynamic environment and provide strong documentation
  • Strong work ethic, proactive and results-oriented, fact based approach
  • Help establish priorities for the team and set direction for success that follow the JPMC business principals
  • Drive analysis and optimization of Digital’s location strategy while maintaining an excellent partnership and relationship with Global Real Estate

Experience For Consumer & Community Banking Finance VP Resume

  • Positive team attitude with the ability to work collaboratively to deliver effective analysis on high demand/time-sensitive initiatives
  • Lead the aggregation/consolidation of month-end expense walks
  • Excel Power User, Power Point, Access, Essbase/Smart View experience
  • Gathering, defining/translating, analysing and documenting Business Requirement Documents (BRDs)
  • Eliciting and assisting business interpretation of requirements based on internal business operations
  • Ensure compliance and accuracy of Digital BOW forecasting through centralized reporting
  • Juggle multiple activities simultaneously while staying on top of deliverables and ensuring on time delivery and in scope

Experience For Consumer & Community Banking Finance Associate Resume

  • Assist with monthly/quarterly expense reporting, including CCB taxonomy
  • Serve as the Consumer Bank expense lead for all risk appetite efforts including ICAPP and C-CAR regulatory reporting
  • Evaluate issue and action plan closure readiness including the assessment of sustainable processes
  • Coordinate and oversee ongoing compliance with certain policies and standards (e.g. Consecutive leave, Legal Entity Structure Accountability)
  • Provide strategic financial advice and guidance to the Regional Director & Market Directors for Consumer Banking & Chase Wealth Management

Experience For Executive Director Head of Business Management Consumer & Community Banking Finance Resume

  • Ensure processes are compliant with “Audit Ready All the Time” culture (Standard Operating Procedures, RCSA, UT/Model governance)
  • Partner with Oversight & Control to facilitate and perform risk calibrations across CCB and firm wide finance
  • Continually identify and develop recommendations to strengthen internal controls and improve operational efficiency
  • Assess identified control or reporting issues to identify control gaps and collaborate with the business to develop comprehensive action plans to strengthen the control environment and provide holistic solutions
  • Advise and support the execution of common control initiatives

Experience For Consumer & Community Banking Finance Resume

  • Coordinate and execute the Quarterly Management Representation Letter and Control Affirmation process
  • Facilitate preparation and discussion of control issues and material enhancements to the control environment with senior management through monthly forums
  • Produce various monthly and quarterly control reports for various periodic control escalation forums including Risk & Control Committees and Forums at the CCB and firm wide level
  • Coordinate and oversee Finance policy implementations
  • Responsible for the CCB Controllers Business Resiliency Plan
  • Establish and maintain strong working relationships and partnership across CCB Finance (including SOX and CCAP program management), Corporate Finance, Oversight & Control and other groups (i.e., risk management, compliance, legal, etc.) to ensure a comprehensive and collaborative approach in support of the controls agenda
  • Governance, oversight and project management of various control programs across CCB Finance (e.g. Record Retention, Access control enhancements, User Tools, Model remediation, Legal Entity Structure Accountability, Finance policy implementations)
  • Management of the Control testing program for the Comprehensive Capital Analysis Plan for CCB
  • Management of the Sarbanes Oxley (SOX) compliance and control program

Experience For Consumer & Community Banking Finance Branch Scorecard Resume

  • Project management of the Resolution and Recovery Plans which involves managing a complex reporting process to ensure complete, accurate and timely reporting for Consumer & Community Banking
  • Develops plans and manages interdependencies demand between development teams and business units
  • Have the ability to deal with complexity and manage relationships across a diverse range of stakeholders
  • Create multi-year forecasts for Business Products
  • Work with Auto Finance functional areas on specific analyses, such as headcount management and performance metrics
  • Proactively analyze business financial trends, research issues and respond to inquiries to help provide insight and decision support to senior management, both within Auto Finance, Card Services and the CCB finance leadership team
  • Develop relationships and work closely with the HL P&A team and other contacts within the Firm

Experience For Consumer & Community Banking Finance VP Resume

  • Own and manage annual submissions of the Consumer Banking Budget and Mid Year Forecast by providing analytical/forecasting support for earnings estimate deliverables
  • Serve as liaison between Consumer Banking P&A and functional business teams / Consumer & Community Banking Planning & Analysis / J.P. Morgan Firmwide Planning & Analysis
  • Develop and build out reporting packages that provide transparency to senior management on all of the key income statement and business metrics around quarterly earnings for the Consumer Bank
  • Execute ad-hoc analyses to support key financial and business analyses to drive management decision making
  • Own record retention responsibilities for Consumer Banking organization
  • Manage key scorecard items focusing on balance growth, satisfactory controls, customer acquisition and deepening, customer and employee experience and expense management
  • Drive, track, and own key strategic initiatives – including Chase Private Client and Branch Operating Model related initiatives
  • Work across business groups and across Regions to create and leverage best practices and drive National Business Management Initiatives

Experience For Consumer & Community Banking Finance Associate Resume

  • Support, plan and coordinate the region and market business reviews
  • Analyze financial results, provide variance analysis, prepare/coordinate presentations for quarterly management meetings and LOB business reviews
  • Provide business and financial support of balance sheet and income statement for Region, Markets and Areas
  • Deliver other statistical and field productivity data to support profitable decisions and strategic initiatives
  • Regularly and proactively interface with market and area management teams to advise, coach, teach, present and interpret financial and business information
  • Advanced analytics on customer behavior that can help drive the business as well as develop models to justify business actions (e.g. staffing and/or product business cases)

Experience For Executive Director Head of Business Management Consumer & Community Banking Finance Resume

  • Professional maturity and personal integrity, ability to partner with multiple layers of management to drive a strategic agenda
  • Positive attitude / teachable / coachable
  • Position requires occasional travel (approximately 2-3 nights/month)
  • Support and maintain the winning culture of the team – communicate openly and honestly, lead by example, provide constant feedback and help employees with their career development
  • Review and present Management and/or Board of Directors presentations for Legal Entity forecasting (CCAR/Budgets), CUSA/CBS results and Capital Management, and Resolution and Recovery (Card LOB and related legal entities)
  • Strong interpersonal, verbal and written communication skills; ability to influence others and achieve goals without direct control over resources and communicate key messages with senior level management
  • Self-motivated, intellectually curious individual – has the courage to challenge existing processes and offer suggestions for improvements

Experience For Consumer & Community Banking Finance Resume

  • Product Controllership – Develop and maintain robust controls and policies compliant with “Audit Ready All the Time” culture, with a focus on continuous improvement
  • Competitor analysis for peer disclosures during earnings season and at industry conferences/investor days
  • Business Management support for existing & newly formed technology teams
  • Perform financial, location & resource analysis on key business metrics with the ability to summarize findings in clear, concise executive level reporting
  • Support the business management & finance teams with reporting and data in support of BAU processes and cross team efforts
  • Drive process improvements to enhance reporting capabilities & gain efficiencies

List of Typical Skills For a Consumer & Community Banking Finance Resume


Skills For Consumer & Community Banking Finance Branch Scorecard Resume

  • Pro-active and problem solving mindset with demonstrated ability to identify, and recommend solutions
  • Banking or Financial Services experience
  • Experience in Agile and at least one Enterprise Architecture Framework is desirable
  • Experience as a business analyst within a financial services organization
  • Experience in business management or finance roles
  • Knowledge of Hyperion Essbase would be a strong advantage
  • Relevant Finance experience (required)
  • Design and build efficient and effective operational processes

Skills For Consumer & Community Banking Finance VP Resume

  • Identify, access, prioritize and communicate issues
  • Coordinating with offshore resources and partners to enhance and drive business performance reporting to senior field leadership
  • Working closely with other line of business P&A teams and the Community and Consumer Banking (CCB) P&A team
  • Providing timely and accurate financial information for senior management decision making
  • Ensuring profitability goals are achieved
  • Performing Quality Assurance testing of regulatory and other external financial reporting for CCB
  • Support the Auto Finance annual/monthly/weekly financial planning, forecasting, stress testing analysis and reporting processes
  • Ownership of annual field finance activities: Scorecard/incentive planning, target setting, budgeting, compensation governance, etc

Skills For Consumer & Community Banking Finance Associate Resume

  • Financial management, planning, budgeting, and forecasting in partnership with finance
  • Produce weekly financial forecasting commentary for Consumer & Community Banking CEO
  • Interact with senior leadership including Consumer Banking CFO and CEO
  • Expertise in creating and delivering presentations to groups, and ability to manage several concurrent projects
  • Manage all aspects of areas noted above, which includes managing timelines and planning resources appropriately
  • Regularly communicate and provide management with critical updates, including escalating issues appropriately
  • Responsible for providing proactive analytics and recommendations to senior field management on national initiatives
  • BA/BS in Finance, Economics, Accounting or related field

Skills For Executive Director Head of Business Management Consumer & Community Banking Finance Resume

  • Resource/Headcount Management and Planning
  • Manage a process, proactively evaluating potential roadblocks to solve and/or escalate in a timely manner
  • Partner with the Senior Leadership Team and Directs in all areas of business analytics and reporting
  • Drive regular business reviews providing visibility across key activities, roadmaps, metrics, production, risks and control
  • Critical Thinking (anticipates problems and establishes methods to mitigate project/program risks)
  • Work closely with Auto Finance, Card Services and CCB P&A teams to enhance existing financial processes and analytic models
  • Support & manage annual Investor Day presentation materials for Consumer Banking
  • Ensure timely and relevant reporting to field to drive performance
  • Shape local markets strategies – e.g., coverage strategy, people, real estate, marketing, bankers, etc

Skills For Consumer & Community Banking Finance Resume

  • Use business knowledge and independent decision making to solve financial issues and help increase revenues and pretax income
  • Knowledge of Essbase, Business Objects, and Retail Banking Financial Systems
  • Identify trends and share findings with field management as it relates to performance drivers, profitability and efficiency
  • Provide analytical expertise to senior management’s ad-hoc requests as needed
  • Support Card Services annual/monthly financial planning, forecasting, analysis and reporting, including Comprehensive Capital Analysis and Review (CCAR) and Internal Capital Adequacy Assessment Process (ICAAP)

Skills For Consumer & Community Banking Finance Branch Scorecard Resume

  • Strong background in Internal Control, Auditing, Accounting and Finance
  • Support the preparation of internal and external presentations and supporting materials for the Senior Management
  • Planning & Reporting - Provide timely and accurate financial reporting, explain results and variances, track against targets and ensure profitability goals are achieved, support broader BB finance team and CFO
  • Business Support - Support regional executive leadership teams with internal presentations and business reviews, ad-hoc business projects / requests
  • Strategic Analytics and Projects - Drive critical financial analytics to provide insights for management decision making, partner with other finance and functional teams to lead and / or support strategic business projects to help achieve business goals and drive market leadership
  • In-depth understanding of financials statements’ analyses
  • Explanation of results and variances, and

Skills For Consumer & Community Banking Finance VP Resume

  • Functional design and business analysis
  • Leadership and ability to multi-task as required
  • Work at both a strategic and detailed analysis level
  • Highly motivated, self-directed, and the ability to work independently yet interacts with a wide variety of groups
  • Problem Solving – Proactively identifies issues which require an analytical solution, utilizes knowledge and experience to identify the root cause of issues and to propose solutions
  • Organization and Data Analytics - demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles
  • Annual Plan / Budget process
  • Drive Headcount / Workforce management and strategy
  • Handle multiple projects at the same time, influence others and interact across organizational units and with all levels of management

Skills For Consumer & Community Banking Finance Associate Resume

  • Proficiency in computer navigation and Microsoft and Essbase environment
  • Some travel required (potentially 4-6 nights/month)
  • Advanced level expertise of Excel (i.e. use of pivot tables, macros, arrays, etc)
  • Respond to complicated and unclear production issues
  • Understanding of the finance and accounting concepts, and the ability to comprehend and clearly communicate complex concepts in a fast-paced, dynamic environment
  • Identify and rectify internal control weaknesses and deficiencies
  • Research, understand and apply regulations appropriately

Skills For Executive Director Head of Business Management Consumer & Community Banking Finance Resume

  • Use technology to improve processes and/or strengthen controls
  • Desire to develop, improve and /or reengineer processes
  • Proficiency in Microsoft Excel (advanced formulas), Word, and Power Point
  • Proficient in SQL and preferably Excel
  • Monitor, analyze, and provide superior transparency of key indicators and metrics throughout the organization and portfolio (includes CCB, GT and OC-Level Reporting)
  • Comfortable analyzing large data sets and conducting root cause analysis to understand and remediate reporting anomalies
  • Reduce complexity by driving common practices and cadence on executive reviews and analytics provided
  • Liaise closely with the production reporting team

Skills For Consumer & Community Banking Finance Resume

  • Predict and project future trends and address issues pro-actively with key stakeholders
  • Work with other teams (IT, Data Stewards, Finance & Risk etc.) to identify data issues and improve data quality for CCAR files and to effectively update logic during system conversions / decommissions as well as new acquisitions
  • Experience with an emphasis on business / data analysis
  • Preparation of various reporting metrics for inclusion in presentations to Steering Committee and Management
  • Comfortable analyzing small to medium data sets
  • Coordinate and prepare CCB’s responses to regulator questions and feedback
  • Intermediate to advance knowledge of CA/Clarity PPM functionality

List of Typical Responsibilities For a Consumer & Community Banking Finance Resume


Responsibilities For Consumer & Community Banking Finance Branch Scorecard Resume

  • Provide central support for CCB Finance Model Risk Management activities, specifically as it relates to governance and reporting
  • Serve as the main point of contact regarding Consumer Bank NOL’s
  • Use analytical data to influence strategy and decision-making
  • Support Auto initiatives and participate in business requirement meetings, provide business requirements and assist with testing
  • Materials for publically disclosed JPM presentations (e.g., quarterly earnings, Investor Day, and industry conferences)

Responsibilities For Consumer & Community Banking Finance VP Resume

  • Preparation materials for senior management meetings with JPM investors and sellside analysts
  • CCB CEO and CFO materials for OC meetings, monthly CCB leadership team meetings, strategic offsites, and town hall presentations
  • Multi-task, work well under pressure, and pick up new concepts quickly
  • Expert proficiency in PitchPro+, PowerPoint and Excel
  • Participate and support the implementation and optimization of an agile development model across the Digital organization
  • Analyze and model Digital’s opportunities and challenges within resource management to ensure alignment with employee ratio and contractor tenure goals
  • Consolidate CCB results and provide financial analysis: P&L, balance sheet, key metrics and headcount. Understand underlying drivers of the business, perform variance analysis and provide financial updates to CCB senior management and Corporate P&A

Responsibilities For Consumer & Community Banking Finance Associate Resume

  • Provide central support to CCB Finance activities relating to Access Control requirements
  • Quarterly Reporting & Confirmation - Assist in producing comprehensive reporting for monthly and/or quarterly Model Risk Governance meetings for CCB Finance. Requisite information includes all inventory and disposition status for various model risk metrics for existing model inventory and models under development
  • Serve as a main point of contact regarding expense data across Consumer Bank
  • Partner with finance teams across the firm to understand expense allocations coming into Consumer Bank
  • Maintain weekly “tracker” and “risk and opportunities” submissions to CCB Finance
  • Maintain a comprehensive list and impact of all expense improvement efforts across Consumer Bank
  • Define loan and lease attributes required by the business

Responsibilities For Executive Director Head of Business Management Consumer & Community Banking Finance Resume

  • Develop customer level data that reconciles with general ledger systems and reported financial results
  • Design allocation methodologies for line items or entries not available at the customer level
  • 1) Prepare complex Business Architecture deliverables based upon business function, strategy and gaps to support solution design and process re-engineering implementations
  • Strategic planning and evaluating business policies/procedures of the organization to advance reporting solutions; prioritize requirements and create process modelling and mock-ups
  • Enforce requirements traceability and quality management techniques; help processing and answering queries on the data or give assistance to decision making from a controller perspective
  • Compile, summarize, and generate information based on authoritative data sources for analytical purposes and presenting to all levels of leadership within the firm
  • Communication & Team Player - Share information, concepts and opinions with others that results in clear understanding and desired outcome. Also, the ability to answer complex inquiries, provide information, consult with customers and manage difficult customer interactions, experience building relationships with key internal stakeholders and business partners

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