Consumer & Community Banking Resume Sample

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Omari Kohler
434 Soledad Prairie,  Houston, TX
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Work Experience

Consumer & Community Banking Compliance Manager
10/2017 - PRESENT
Phoenix, AZ
  • Auto Technology CIO and direct reports
  • Auto Technology CFO
  • Auto P&A (Planning & Analysis)
  • CCB Technology Finance
  • Auto Technology BMO
  • Support the annual/monthly financial planning, forecasting, analysis and reporting
  • Analyze financial results and provide variance analysis to help the Senior Operations Manager, Finance Manager & CFO better understand operational results and impacts
  • Work closely with LOB P&A teams as well as the Operations P&A team
Consumer & Community Banking
12/2010 - 08/2017
Dallas, TX
  • Perform ad hoc analysis using SAP, MIS data and Essbase
  • Meetings with BMO group
  • CCB CIO spend approval meetings
  • Mortgage Technology CIO and direct reports
  • Mortgage Technology CFO
  • Mortgage P&A (Planning & Analysis)
  • Good understanding of credit underwriting practices in one of Chase’s consumer lending products
  • Plan and schedule timelines and milestones using appropriate tools; Provide management reporting on milestones and deliverables
Consumer & Community Banking Risk-consumer Credit
07/2005 - 06/2010
Philadelphia, PA
  • Develop and deliver progress reports, proposals, and presentations
  • Build, develop, and grow any business relationships vital to the success of the control programs
  • Provide risk and control consultative support
  • Evaluating operations functions’ performance vs. requirements for compliance, policy and procedure, customer experience & professional conduct
  • Partnering with operating and business teams to identify and address gaps and opportunities in the delivery of services to our Customers
  • Good understanding of credit underwriting practices in Chase’s mortgage lending products
  • Working knowledge of various mortgage loan origination and servicing systems or automated underwriting


Strayer University - Henrico Campus
2001 - 2005
Bachelor's Degree in Accounting

Professional Skills

  • Experience developing reporting and analytics leveraging Business Intelligence tools; experience with Cognos, Business Objects, ALM, and/or Qlikview desired
  • Networking – strong interpersonal skills; strong collaboration and relationship building skills
  • Strong organization and prioritization skills to switch gears between changing priorities and keep track
  • Strong risk assessment and management skills, analytical skills and organizational capabilities
  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills
  • Strong people leadership skills with demonstrated ability of building teams operating with high standards
  • · Excellent communication and interpersonal skills with the ability to effectively communicate at executive levels including CIO/CFO/CEO levels

How to write Consumer & Community Banking Resume

Consumer & Community Banking role is responsible for analytical, interpersonal, organization, building, advanced, business, relationship, leadership, excel, research.
To write great resume for consumer & community banking job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer & Community Banking Resume

The section contact information is important in your consumer & community banking resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer & Community Banking Resume

The section work experience is an essential part of your consumer & community banking resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer & community banking responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer & community banking position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Consumer & Community Banking resume experience can include:

  • Excellent organizational and time management skills. Strong problem solving skills
  • Strong leadership skills, operations management and Retail Consumer Bank process and experience
  • Experience as Compliance professional or equivalent controls environment experience, including experience supporting Compliance programs
  • Proven problem solving skills with ability to rapidly learn an unfamiliar process, structure and scope complex problems, apply
  • Strong PC Skills, including Word, PowerPoint and Access
  • Highly detail oriented, with excellent research, problem solving, and analytical skills

Education on a Consumer & Community Banking Resume

Make sure to make education a priority on your consumer & community banking resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer & community banking experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer & Community Banking Resume

When listing skills on your consumer & community banking resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical consumer & community banking skills:

  • Strong interpersonal skills; ability to effectively work with a variety of stakeholders across multiple businesses and functions
  • Detail oriented with strong organizational, critical thinking skills; ability to manage multiple tasks simultaneously and prioritize work efforts
  • Demonstrate excellent organizational, analytical and communication skills, with emphasis on interviewing techniques
  • · Strong information management skills demonstrated through advanced use of Excel (i.e. use of pivot tables, macros, arrays, etc)
  • Solid critical thinking and analytical skills with strong attention to detail
  • Excellent problem solving, critical thinking, analytical skills

List of Typical Experience For a Consumer & Community Banking Resume


Experience For Consumer & Community Banking Compliance Manager Resume

  • Polished verbal and written communication skills; strong negotiation skills
  • Strong skillset in troubleshooting and solutioning advanced data tables issues for application support
  • Strong Technical skills (Microsoft Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic)
  • Prioritize time and work effectively to meet deadlines
  • Work effectively with various partners including Legal, Compliance, Audit, and Risk to ensure consistent understanding of requirements
  • Effectively communicate with senior CCB Compliance management regarding progress and health of the monitoring program

Experience For Consumer & Community Banking Compliance Associate Resume

  • Manage a multidisciplinary team, guiding effective prioritization and quality execution
  • Build and maintain effective relationships with key senior partners through strong collaboration and innovating thinking
  • Communicate effectively, both orally and in writing, with all levels within the organization
  • Effectively remediate issues by engaging appropriate resources to mitigate risk with a sense of urgency
  • Intermediate to advanced skills with MS Office with an emphasis on Excel
  • Demonstrates good judgment in providing managers with consistent scoring evaluations and sound decision in reasoning for quality results

Experience For Consumer & Community Banking Business Management Associate Resume

  • Effectively managing and developing a team of NBIA Program Partners, currently at the associate level
  • Analytical, research and problem solving, skills with the ability to analyze large amounts of data
  • Effectively manage audit staff on engagements, performing timely review of work performed and providing honest and constructive feedback
  • Experience in Financial Services, Risk Management, Project Management or AML/KYC functions; including 5+ years people management experience
  • Building and maintaining a strong working relationship with internal partners and colleagues
  • Good understanding of credit underwriting practices and Chase’s lending products
  • Development lifecycle from writing user stories, requirements building, though approvals, testing and validation
  • Drive the comprehensive talent agenda including succession planning, hi-potential and leadership development embedding diversity as a key priority

Experience For Consumer & Community Banking Oversight & Control Rcsa Senior Control Analyst Associate Resume

  • Experience working in data mining / reporting
  • Support production validation and business engagement during the remediation of production issues
  • Experience extracting data from various Business Intelligence tools (i.e. Business Objects, Cognos, Oracle, QlikView, Tableau, etc.)
  • Awareness and practical understanding of current technologies, their application, and relevance to digital customer experiences
  • Thorough understanding of Agile project methodologies; experience with scrum delivery, BSAs, and cross-impacted teams
  • Demonstrated ability to synthesize complex, interdependent, and sometimes competing needs
  • Coordinate with capacity planning team and business partners to assists in real estate consolidation and move efforts

Experience For Consumer & Community Banking Compliance Manager VP-mortgage Banking Resume

  • Questions the efficiency and effectiveness of existing departmental systems/processes and suggests alternative approaches to ensure continual improvement
  • Strong attention to detail and passion for design thinking
  • Operational Risk, Enterprise Risk, and/or Audit experience
  • Lead design of the most effective and efficient methods to test whether key branch controls are operating as designed
  • Operate within established risk parameters/tolerances to meet internal/external risk and compliance obligations
  • Employ a prioritization approach that delivers the most benefit for the largest number of stakeholders

Experience For Head of Consumer & Community Banking Compensation Resume

  • Perform independent monitoring of significant regulatory obligations and evaluate key control effectiveness
  • Effective governance and oversight of Controls program
  • To enable effective controls design & execution, issue management, and risk reduction
  • Influence business practices, key priorities, strategic decisions, policies, internal controls and standards
  • Experience using various Business Intelligence tools (i.e. Business Objects, Cognos, Oracle, QlikView, Tableau, etc.)
  • Experience in implementing large scale, cross LOB process improvement and change management projects or programs
  • Experience driving change in a matrix environment
  • Highly responsive with proven ability to work independently and within a team
  • Monitor Customer interactions to ensure the quality of delivery as it relates to compliance, policy & procedure, professional conduct, and customer experience

Experience For Consumer & Community Banking Compliance Testing Resume

  • Provide materials/evidence requests to various internal partners timely, with appropriate reviews and accurate redaction of sensitive information
  • Manage prioritization, scope and direction of Change Management requests and projects remain on schedule
  • Demonstrate thought leadership in designing innovative reporting products that address business requirements
  • Effective communication with various groups, as required
  • Compliance, risk or equivalent experience
  • Expert experience with Excel, Word and PowerPoint
  • Drive all aspects of the RCM process (plan, build and operate) across CCB to develop and maintain an evergreen process
  • Develop a strong knowledge of the firm’s AML/KYC requirements

Experience For Consumer & Community Banking Complaints Support Team Senior Response Manager Resume

  • Experience in Financial Services, Risk Management, or AML/KYC functions
  • Experience managing a team, developing and coaching, assessing performance, recruiting and developing a high functioning team
  • Experience with assisting merchants with rate reviews, processing questions regarding their bankcard statements, fraud handling and dispute processing
  • Experience establishing and managing project plans and key milestone dates
  • Experience defining overall test strategy and developing test scripts
  • Proven expert-level abilities and success using Oracle databases, Teradata databases, MS Access, SQL, and SAS
  • Compliance, Risk or Auditing experience (5+ years)
  • Experience matrix-managing resources that are geographically distributed and culturally diverse
  • Experience with troubleshooting credit card terminals

Experience For Consumer & Community Banking Risk-consumer Credit Resume

  • Experience in Financial Services, Risk Management, Project Management, or AML/KYC functions
  • Proven ability to communicate complex information and data in clear and concise, charts, graphs, illustrations, and infographics
  • Strong technological background and ability to manipulate data extracted from systems of record
  • Demonstrated leadership and strategic planning background
  • Establish strong working relationships with Business and Compliance stakeholders
  • Establish strong relationships with compliance/controls counterparts, and other stakeholders within Home Lending
  • Maintaining and monitoring appropriate tracking and communications regarding information requested by regulators

Experience For Consumer & Community Banking CWM Data Analytics Resume

  • Working knowledge of various credit loan origination and servicing systems or automated underwriting
  • Reporting & analytics for ongoing awareness and management of risks and controls
  • Preparing CCB LOB personnel for regulatory interactions, including examinations
  • Working knowledge of SAS and other modeling tools is critical
  • Supporting agile and agile transformative objectives
  • Supporting Program transformative objectives
  • Forms and leverages a robust understanding of CCB’s strategy and target state operating model, including its six business lines and supporting functions

List of Typical Skills For a Consumer & Community Banking Resume


Skills For Consumer & Community Banking Compliance Manager Resume

  • Results oriented/self-motivator with strong people & relationship building skills
  • Excellent communication skills, written and oral, with a consultative approach in client facing situations
  • Strong analytical, quantitative and technical skills with a high proficiency in managing data and the ability to analyze/"tell the story"
  • A strong sense of urgency and problem-solving skills
  • Excellent communication skills with a consultative approach in client facing situations

Skills For Consumer & Community Banking Compliance Associate Resume

  • Operate effectively and independently in a fast-paced, changing environment
  • Strong collaboration skills and ability to build trusting relationships
  • Highly collaborative with strong Client relationships and Communication skills
  • Highly collaborative with strong Client/Partner relationships and Communication skills
  • Strong Technical skills (Microsoft Excel, PowerPoint, SharePoint)
  • Strong PC technical skills and proficiency in Microsoft Office Suite
  • Communication – Strong written and oral skills, ability to tailor messages to a diverse audience

Skills For Consumer & Community Banking Business Management Associate Resume

  • Project Management – Juggle multiple priorities, facilitate meetings, effectively track deliverables to completion
  • Demonstrated ability to work effectively and collaboratively across functions and businesses
  • Influence others through excellent oral and written communication skills, with both executive stakeholders and business partners
  • Self-motivated, effective time management and multitasking skills
  • Emerging analytical and problem solving skills
  • · Strong reporting background, particularly in consolidating, manipulating and presenting large volumes of data

Skills For Consumer & Community Banking Oversight & Control Rcsa Senior Control Analyst Associate Resume

  • Exceptional critical thinking and analytical skills; interpret information, discover meaning, design content, construct knowledge, and communicate ideas
  • Seven + years of prior experience in Banking servicing, operations or originations or Quality Control/Quality Assurance
  • Banking experience and 2-4 years Credit Card compliance, audit or exam experience
  • Exceptional collaboration, customer focused and relationship building skills
  • Program management experience and analytics experience
  • Proven ability to oversee several tasks concurrently in an efficient and effective manner with a track record in
  • Results oriented/self-motivator, collaborative team player with a strong drive for quality and proven ability to make sound
  • Communicate and interact effectively with Executive Management to convey key messages and metrics
  • Effectively influence stakeholders across the organization

Skills For Consumer & Community Banking Compliance Manager VP-mortgage Banking Resume

  • Strong ability to influence and drive control and risk management concepts and to design, create and evaluate effective controls
  • Demonstrate confident leadership and sound judgment to create/uphold a strong culture of risk management
  • Effectively oversee the issue management process for Auto
  • Exceptional facilitation and presentations skills with ability to bring teams to consensus
  • Demonstrate confident leadership and sound judgment to influence a strong risk management culture across business practices

Skills For Head of Consumer & Community Banking Compensation Resume

  • Advanced PC skills, mainly: Excel and Power Point
  • Effectively and confidently diagnose, analyse and troubleshoot in a high-touch, time sensitive technology and customer driven environment
  • Banking experience (3-5 years)
  • Experience in underwriting, pricing, risk policy/analytics related to mortgage and non-mortgage lending and financial reporting
  • Experience supporting mission-critical Banking applications in financial services industry, particularly in a Retail Banking environment
  • Model development. Experience in developing, implementing and evaluating linear/logistic regression models
  • Highly analytical, with experience in defining analytical approaches and collecting, analyzing, and
  • Experience in developing training material and Procedure writing
  • Experience coaching and training in process mapping and management

Skills For Consumer & Community Banking Compliance Testing Resume

  • Experience working on, or supporting, marketing or sales-related projects / strategies
  • Experience extracting data using BI Tools required (Access, Cognos, Business Objects, SQL, etc.)
  • Experience in process mapping, internal controls, operational risk, audit or control testing
  • Experience in an internal consulting, process re-engineering and change management roles within the financial services industry
  • Provide leadership to the CB team, including active coaching of less experienced auditors
  • Fair Lending or Responsible Banking experience

Skills For Consumer & Community Banking Complaints Support Team Senior Response Manager Resume

  • Experience with analytics of underwriting, pricing, risk policy, customer complaint related to mortgage/ cards / auto finance / etc
  • Experience with scheduling tools like Autosys/Control-M
  • Experience managing associate and above personnel in multiple locations
  • Experience in running technology operations – high pressure shift environment
  • Flexible, adaptable to shifting priorities; able to work in a fast-paced, results-driven environment

Skills For Consumer & Community Banking Risk-consumer Credit Resume

  • Working as an HRBP or other HR experience, preferably at a financial services firm
  • Demonstrated ability to develop practical, creative solutions that meet business needs while remaining compliant with applicable laws and regulations
  • Strong understanding of JavaScript and SharePoint and their functionality/quirks
  • Proficient use and experience with code versioning tools
  • Strong working knowledge of Microsoft applications (Excel, Word, and PowerPoint)

Skills For Consumer & Community Banking CWM Data Analytics Resume

  • HRBP or HR Project Management experience in a large, fast paced organization driving results
  • Proven track record in leading projects and long-term initiatives that have resulted in favorable business results
  • Experience in UNIX shell, Perl, Python, or similar scripting languages
  • Experience with big data / machine learning
  • Heavy client interaction across many functions, along with external regulators as appropriate (OCC, CFPB) Relentless focus on the customer experience
  • Previous AML or Compliance experience
  • Has experience in agile delivery, agile at scale or within large organizations, and agile transformation
  • Strong knowledge of Risk and Control Self-Assessment Life cycle

List of Typical Responsibilities For a Consumer & Community Banking Resume


Responsibilities For Consumer & Community Banking Compliance Manager Resume

  • Drive a consistent RCSA Program while collaborating effectively with business partners, Compliance, Risk Management, Legal, Technology and Audit teams
  • Experience in leading and completing control testing projects from planning, execution and wrap-up
  • Flexibility with the ability to understand nuances in LOB Marketing & Communication control evidence while the LOBs transition to a One Chase process
  • Proactively identify gaps and recommend effective controls to the business for strengthening the target state environment
  • Lead business partners toward a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

Responsibilities For Consumer & Community Banking Compliance Associate Resume

  • Drive collaboration through effective partnership across Compliance, Risk Management, Legal, Technology and Audit teams
  • Building models to support the Comprehensive Capital Analysis and Review (stress test) process
  • Monitoring and Testing of incident impact post fix
  • Lead and guide business partners by identifying business risks, recommending solutions and providing business process and control challenges
  • Data Analytics – mining and analyzing large volumes of data; packaging the information to present to various stakeholders and drive decisions
  • Develop collaborative working relationships across CTO, CTO -1, CCB Shared Services and HR teams while providing business value and transparency

Responsibilities For Consumer & Community Banking Business Management Associate Resume

  • Partner with the Control Room to coordinate end user training. Develop additional CCB specific training as needed
  • Support cross-functional automated testing initiatives in marketing, finance and HR areas
  • Self-motivated learner looking for new ways to improve status quo process and deepen understanding of business
  • Provide ongoing feedback and training on the RCSA Program and process to drive consistency across business units and support functions
  • Manage data and reporting using related tools
  • Preparation of various reporting metrics for inclusion in presentations to Executive Steering Committee and Management
  • Proactively identify obstacles/challenges impacting milestone completion and collaborate with team to develop mitigating solutions; escalate where appropriate
  • Growth and go-to market strategies for financial institutions, preferably Consumer Lending

Responsibilities For Consumer & Community Banking Oversight & Control Rcsa Senior Control Analyst Associate Resume

  • Incident calls facilitation, coordination and communications during critical outage situations
  • Partner with OPT BMO Leads and OPT ECCS leads to drive consistent business management practices, development of KPI’s, setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control
  • Client liaison for CTO’s and their direct reports focused on resourcing requirements, project forecasting, discretionary book of work demand/capacity and transformation programs
  • Assist in driving the financial ownership model, transparency and control with the CTO – 1’s and CTO
  • Active participation and structuring of CTO Weekly Staff meetings, Town Hall’s and off sites
  • Acts as the trusted advisor and lead consultant to clients on all compensation related matters as part of the CCB HR Management Team to deliver compensation programs and procedures that align with the firm’s compensation strategy and enable the business to attract, motivate and retain top talent
  • Assess and report on Compliance Risks and promote awareness of existing, new and changed laws and regulations
  • Provide in-person training to Auto personal

Responsibilities For Consumer & Community Banking Compliance Manager VP-mortgage Banking Resume

  • Collaborate with partners in Compliance testing, Audit, Legal, Risk, and Controls
  • Participate in and/or managing compliance initiatives and timely escalation of significant control and compliance issues to management
  • Determine when a filing is required pursuant to FINRA Rules 4530(a), 4530 (d), and 4530 (f)
  • Determine when a U4 or U5 filing or amendment is required
  • Support Monthly Business Reviews providing visibility and transparency into strategic roadmaps, operational, financial, resource and risk profiles
  • Nimbly navigate existing code structures to implement changes and enhancements
  • Basic understanding of HTML5 and CSS3

Responsibilities For Head of Consumer & Community Banking Compensation Resume

  • Manage the Risk Event Database monthly process for the entirety of Home Lending
  • Deliver accurate, scheduled reporting (daily, weekly, monthly) on time
  • Develop and/or maintain procedures for reporting, governance, and other related deliverables
  • Provide overall central support to the Business Banking and Auto Finance Controls Team agenda
  • Report testing results, defects and observations discovered
  • Support the timely delivery of different testing milestones
  • Continue to identify process improvement opportunities by leveraging data analytics for the whole department
  • Quick to understand the transition process, moving parts; ability to see big picture and understand the core importance
  • Support cross-functional testing initiatives

Responsibilities For Consumer & Community Banking Compliance Testing Resume

  • Lead project/program activities involving data preparation, document creation and oral presentation of analytical results
  • Develop the overall Card RCSA strategy and roadmap, including the various transformation programs under development
  • Deliver presentations/updates related to monitoring and other findings to key stakeholders
  • Knowledge of federal and state laws and regulations that apply to large financial institutions, including, particularly UDAAP
  • Conduct meetings involving CCB LOB personnel and regulators

Responsibilities For Consumer & Community Banking Complaints Support Team Senior Response Manager Resume

  • Proactive consideration of the overall relationship with our regulators and establishing a cooperative and constructive relationship on all engagements
  • Manage multiple work streams involving multiple partners and groups
  • Support any regulatory requests and exams as needed
  • Prepare presentations/updates for forums such as Risk and Control Committee, CEO updates, etc
  • Drive the Third Party Risk & Control Self Assessment (RCSA) process. Identify opportunities for greater consistency across RCSA’s, ensuring appropriate use of risks and controls across the organization and identifying opportunities for simplification
  • Timely identification/ monitoring / management of control issues, risks, and action plans
  • Program management and liaison with COE and FLOD on key controls and strategic initiatives
  • Perform independent analytical/quantitative studies to monitor fair lending risks on various aspects of loan’s life cycle from acquisition to servicing, follow up and enhance models and methods to resolve issues
  • Support the line of business through ongoing testing and monitoring of controls

Responsibilities For Consumer & Community Banking Risk-consumer Credit Resume

  • Identify issues and control improvements for remediation, while assisting in building out action plans and milestones
  • Assist with development of RCSA mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
  • Maintain an active dialogue and enhance Chase’s relationship with the external exam entities
  • Support the strategic plan and culture of risk and compliance through the enhancement and execution by monitoring, validating and documenting deliverables of the Risk Control Self-Assessment (“RCSA”) program
  • Experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation required
  • Proficient in developing and executing test scripts to evaluate the adequacy of the control environment
  • Assist in the management of data and reporting using related tools
  • Manage and motivate a team in executing the Risk and Control Self-Assessment Program to reduce financial loss, regulatory exposure, and reputational risk
  • Deliver accurate, scheduled reporting (daily, weekly, monthly and quarterly) on time

Responsibilities For Consumer & Community Banking CWM Data Analytics Resume

  • Identify, document, and communicate data and reporting integrity/quality issues
  • Coordinate, and/or participate in, reporting-related review meetings and development forums
  • Assist in the development of new reporting solutions
  • Perform ongoing analysis of program-related data and develop ad-hoc reports as requested
  • Develop and/or maintain procedures for reporting, analysis and other related deliverables
  • Drive standardized test scope and practices to drive consistency of testing execution across the Common Control framework
  • Identify error trends through completed audits and communicate those to the lines of business support through reporting and analysis
  • Identify opportunities to improve processes and overall service delivery
  • Proactively research best practices and learn new technologies and systems

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