Consumer & Community Bank Resume Sample

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21 votes
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Thurman Gorczany
4176 Weber Prairie,  Dallas, TX
+1 (555) 717 1876

Work Experience


Consumer & Community Bank-oversight & Control
05/2018 - PRESENT
Boston, MA
  • Support business and colleagues across Digital to help drive a culture of risk awareness and proactive risk identification and assessment within the business
  • Participate in risk and control self-assessment activities for assigned areas within Digital. This includes partnering with the business to identify key risks, establish effectively designed controls, monitor control testing, remediate gaps and assess residual risk; also, ensure the appropriate RCSA standards are implemented
  • Partner with Digital to help determine root cause of control issues as they arise
  • Actively monitor the status of open action plans in assigned areas of Digital, and evaluate how risk is mitigated in the interim
  • Maintain strong and collaborative working relationship with business partners, including Digital IT, IT Controls, Compliance, and Audit
  • Strong leadership skills, project management skills, and analytics and excel in communications (both written and verbal)
  • Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience Strong organizational and prioritization skills Ability to multi task and deliver to a tight deadline
Consumer & Community Bank-merchant Services
09/2015 - 01/2018
Houston, TX
  • Diversity and inclusion strategy & planning, performance assessment and improvement
  • Talent management & development, workforce planning/ attrition, compensation, change management, productivity improvements, organizational design and structure
  • Employee experience, or as we like to call it, Employee Obsession
  • Escalations as it relates to employee relations, HR policy, and other HR matters
  • People metrics and improved data analytics to drive National and Regional KPIs
  • Provide back up support for a senior executive, working closely with executive’s assistant
  • Analytical / Problem Solving skills - ability to visualize, articulate, and solve both complex problems and evaluate correlations and synthesize insights.
  • Proven ability to interact with senior executives of the firm and represent the Audit Department on Committee’s and Governance
  • Audit or related experience such as risk or controls, or public accounting
Consumer & Community Bank-compliance
04/2009 - 08/2015
Houston, TX
  • Auditing experience or public accounting
  • Process Management: Coordinate and direct the daily workflow of the quality monitoring team, including work assignment, projection management, sample creation, input validation
  • Performance Management: Track performance and provide support when necessary for the Quality Manager to effectively provide coaching and/or feedback to the Quality Specialists; Conduct quality reviews on the Quality Specialist evaluations to ensure consistency and accuracy of evaluations
  • Reporting and Business Relationships: Prepare and review results summaries for the business; Identify quality trends and opportunities and recommend areas of improvement to the business
  • Strong PC skills that include specific knowledge of tools and applications that used within the quality monitoring process (NICE, Webstats, Excel, Access, Word, PowerPoint)
  • Demonstrate the ability to maintain a positive working relationship with Quality Manager, Operations Leadership, and other Oversight and Controls leaders where employees feel motivated to deliver exceptional performance
  • Strong analytical skills and quantitative abilities

Education


Belhaven University
2003 - 2008
Bachelor's Degree in Accounting

Professional Skills


  • Analytical skills; data mining experience and a strong attention to details
  • Experienced effectively collaborating and leading the validation of risk and functional requirements across functional teams through end-to-end testing
  • Self motivated, results oriented and strong problem solving skills
  • The ability to help identify and hire modelers with strong technical and communication skills
  • Demonstrates time management and organizations skills
  • Have excellent communication skills and be able to explain technical ideas to a non-technical audience and present to senior leaders in Finance
  • Be able to recruit data scientists with strong technical and communication skills

How to write Consumer & Community Bank Resume

Consumer & Community Bank role is responsible for analytical, leadership, compensation, training, printing, finance, credit, database, recruiting, auditing.
To write great resume for consumer & community bank job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer & Community Bank Resume

The section contact information is important in your consumer & community bank resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer & Community Bank Resume

The section work experience is an essential part of your consumer & community bank resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer & community bank responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer & community bank position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Consumer & Community Bank resume experience can include:

  • Demonstrate the ability to communicate effectively and interact with all levels of leadership
  • Strong PC skills (Excel, Word, Power Point)
  • Maintains a professional presence – ability to effectively work with managers and peers
  • Perform data conditioning and data validation to ensure complete and accurate data in risk applications
  • Experienced working with Excel, SharePoint, and PowerPoint, and other tools to create metrics and reports
  • Experienced creating test plans and scripts based on business requirements

Education on a Consumer & Community Bank Resume

Make sure to make education a priority on your consumer & community bank resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer & community bank experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer & Community Bank Resume

When listing skills on your consumer & community bank resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical consumer & community bank skills:

  • Tact and good judgement in confidential situations and proven experience interacting with senior management
  • Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management
  • Evaluating operating functions' performance vs. requirements for Compliance, Policy & Procedure, Customer Experience and Professional Conduct
  • Evaluating operations functions’ performance vs. requirements for compliance, policy and procedure, customer experience & professionalism
  • At least five years of administrative experience ideally supporting C- Suite Executives or Managing Director level
  • At least five years of administrative experience ideally supporting at the Managing Director level (or equivalent) or above

List of Typical Experience For a Consumer & Community Bank Resume

1

Experience For Consumer & Community Bank-oversight & Control Resume

  • Leadership support for the end-to-end execution of the Risk & Control Self-Assessment Program to reduce financial loss, regulatory exposure, and reputational risk
  • Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation strategies and sound change management protocols
  • Success working collaboratively and developing strong, positive working relationships
  • Establish strong relationships with management in Banking Operations and related control groups such as Risk Management, Compliance, and Audit colleagues
  • Audit engagements covering Banking Operations including risk assessments, audit planning, audit testing, directing audit staff, control evaluation, audit report drafting, and follow-up and verification of issue closure
  • Establish strong relationships with management in Consumer Banking and related control groups such as Risk Management, Compliance, and Audit colleagues
  • Self-motivated, organized, and able to prioritize goals to meet objectives, work under pressure, and multi-task in a dynamic environment
2

Experience For Consumer & Community Bank-mortgage Banking Resume

  • Stay up-to-date with evolving industry changes and market events impacting the Banking Operations functions
  • Collaborate with the Learning & Development organization to develop a diverse blend of leaders, managers and employees for the future of the business
  • Audit engagements predominately focused on Consumer Banking including risk assessments, audit planning, audit testing, directing audit staff, control evaluation, audit report drafting, and follow-up and verification of issue closure
  • Stay up-to-date with evolving industry changes and market events impacting the Consumer Bank functions
  • Partner with the Regional Director and regional team to drive the people agenda for an approximate 3,000 employee field organization
3

Experience For Consumer & Community Bank-merchant Services Resume

  • Partner with Compensation to deploy compensation strategies/plans to attract and reward employees based on business and employee performance
  • Stay abreast of business and workplace trends. Analyze people processes, information and trends to make recommendations to leaders of the business for continuous improvement. Ensure appropriate controls are in place and managed effectively for all critical HR processes
  • Keep a finger on the pulse of employee feedback/perceptions and ensure that the workplace is one where employees experience a high level of satisfaction & pride
  • Strong consulting, influencing and negotiation skills on all HR disciplines including recruitment, talent, leadership development, performance management, organization design, compensation and diversity
  • Proven business analytical skills; utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause
  • Partner closely with the Divisional Director and Divisional team on people agenda and priorities
  • Consumer Bank experience
  • Creative thinker and problem solver who shows exceptional judgment

List of Typical Skills For a Consumer & Community Bank Resume

1

Skills For Consumer & Community Bank-oversight & Control Resume

  • Strong Excel; Pivot Tables, Charts, VLookup, Word, PowerPoint, and Database experience
  • In consumer mortgage originations or investigation experience
  • A strong track record of career progression
  • The demonstrated ability to work across functions and businesses, working collaboratively to drive results
  • Strong ability to articulate the control evaluation results in a meaningful and actionable manner
2

Skills For Consumer & Community Bank-mortgage Banking Resume

  • Have a demonstrated interest in career development and be versatile and eager to take on new challenges
  • Define, Validate, Publish and Support both project and rule metric reports
  • Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards
  • Demonstrated ability to communicate to varied audiences and to work with cross-functional or remote teams
  • Partnering with operations and select business teams to identify and address gaps and opportunities in the delivery of service to our customers
  • Partnering with other/non-risk QA teams to ensure a comprehensive test approach is planned (e.g. Digital, Customer Assist, Teller Express, and ATM/EBK)
3

Skills For Consumer & Community Bank-merchant Services Resume

  • Deep expertise in one or more of the following areas: sales, underwriting, processing or closing
  • Assist in editing spreadsheets and presentations including printing for meetings
  • Create Test Plans, partnering with business and technical teams during design reviews to ensure test feasibility
  • Compliance & Confidentiality – manage sensitive data policy requirements and required reporting for team
  • The willingness and ability to challenge our existing practices and identify and implement process improvements
  • Lead and collaborate test planning and execution for moderately complex projects
  • Proficient with testing tools such as ALM (Quality Center)
  • Perform ongoing analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies
  • Panel (longitudinal) data analysis
4

Skills For Consumer & Community Bank-risk Strategy & Execution Resume

  • In the financial services industry required with a strong track record working across organizational lines and progressively increasing responsibilities
  • Statistical programming in R, Python, or equivalent
  • Data manipulation and management
  • The desire to become future leader/manager
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
5

Skills For Consumer & Community Bank-oversight & Controls Resume

  • Proficient ability to identify, remediate, report inconsistencies, redundancies and control deficiencies through management of the Risk & Control Self-Assessment Program
  • Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment
  • Knowledge of NICE Perform (Call Recording System) required
  • Be enthusiastic about sharing your insights with fellow data scientists
  • Card Collections business knowledge required
  • Lead large scale projects and manage through a change heavy organization
  • Have the ability to investigate and solve complex problems
  • Proficiency in SQL on various platforms such as Teradata, Oracle, or DB2
  • Performance Management: Track staff performance and provide coaching and feedback to the quality specialists; conduct quality reviews on the quality specialists to ensure consistency and accuracy of evaluations; partner with quality manager on achieving highest levels of staff performance
6

Skills For Consumer & Community Bank-risk Management Resume

  • Reporting and Business Relationships: Prepare and review results summaries for the business; plan for and facilitate calibration sessions with business partners; identify quality trends and opportunities and recommend areas of improvement to the business
  • Strong PC skills that includes specific knowledge of tools and applications used within the quality monitoring process (SharePoint, Excel, Access, Word, PowerPoint)
  • Demonstrated ability to maintain positive working relationships and to support an environment where employees are positively motivated to deliver exceptional performance
  • Influence business partners toward a proactive control culture using a risk-based approach that
  • Leadership support for the end-to-end execution of the Risk & Control Self-Assessment Program to educe financial loss, regulatory exposure, and reputational risk
  • Display confident leadership and sound judgment to influence a strong risk management culture across business practices
7

Skills For Consumer & Community Bank-compliance Resume

  • Engage with business, operations management, legal, compliance, audit, regulators and technology control functions
  • Drive a consistent Risk & Control Self-Assessment Program while collaborating effectively with business partners, Compliance, Risk Management, Legal, Technology and Audit teams
  • Demonstrated experience with various JPMC systems. EURC, EMS, CONCUR, Ariba, and Carlson Wagon Travel
  • Enthusiastic, self-motivated, effective under pressure, and flexible. Self-starter with the ability to work in a high pressure environment
  • Prioritize executives emails by levels of urgency
  • Demonstrated ability to solve problems and provide solutions to complex situations
8

Skills For Consumer & Community Bank-card Services Resume

  • Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner
  • Provide ongoing feedback and training on the Risk & Control Self-Assessment Program and process to drive consistency across business units and support functions
  • Maintain the complex and detailed calendars for multiple members of the team, work effectively with the studio manager, other administrative assistants and meeting participants to efficiently and effectively schedule meetings and conference calls
  • Provide general office support including booking conference rooms, ordering supplies, mail distribution, facilities management and floor maintenance
  • Assist Studio and Business Manager in providing general support for new hire and contractors, as needed
9

Skills For Consumer & Community Bank-banking Operations Resume

  • Handle regular activities without prompting
  • Sound judgment and discretion in handling confidentiality and sensitive topics
  • Administrative support for four Managing Directors
  • Coordinate catering orders for internal/external meetings
  • Work cooperatively with administrative assistants’ team at 5MW, in a positive partnership to back up each other smoothly
10

Skills For Consumer & Community Bank-consumer Operations Resume

  • Enforce policy standards for teams business travel
  • Professional, refined professional with expertise in administrative or related functions and proven ability to meet expectations with accurate and efficient delivery
  • Maintain complex and detailed calendars for several senior leaders
  • Arrange and coordinate complicated travel
  • Maintain current organizational charts and Executive Bio’s for the leaders

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