Conference & Events Resume Sample
Pearlie McLaughlin
1977 Koelpin Stream,
San Francisco,
CA
+1 (555) 575 0947
Work Experience
Conference & Events Sales Executive
11/2015
-
PRESENT
New York, NY
- Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
- Develop future and repeat business, contributing to the profitability of the Hotel
- Seek proactive opportunities to increase sales and conversions within the Team
- Able to negotiate and ‘close’ a sale
- Sells key USP’s of hotel and Features vs. Benefits clearly to customers
- Supervise Conference and Events operations
- Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
- Assist Conference and Events Manager with training and developing the team
- Conduct site-inspections for prestigious or important clients
Conference & Events Coordinator
04/2009
-
09/2015
Houston, TX
- On-site execution, staffing and vendor management – accountable for overall success of the event
- Event closing – provide client with reconciled budget, schedule post conference debrief/surveys and generate initial and final feedback for potential rescheduling
- Leadership – provide oversight and team leadership for onsite staff, temporary contractors and junior planners who are staffed on projects, as the direct point of contact
- Vendor procurement and management – includes contract negotiation and managing vendor service levels
- Event closing – provide client with reconciled budget, schedule post conference debrief / surveys and generate initial and final feedback for potential rescheduling
- Min. 1 years’ experience in hotel Conference sales
- To be a contact for the head office MICE sales team – ensuring enquiries and RFP’s received are replied to in a timely manner
- Ensure all deadlines are met for all annual MICE RFP requests. Involve line manager in all potential high volume requests to provide the best possible rates in the market place
- Actively manage business bookings, record denials, make referrals direct to other Accor properties or through ‘Sandown’
Group Conference & Events Internship
12/2004
-
01/2009
San Francisco, CA
- Maintain a high standard of personal appearance at all times
- Demonstrate dedication and commitment to the role
- Work in all areas of Conference and Banqueting including Bar, Restaurant, and In Room Dining
- Financial Controls – responsible for building and adhering to an accurate and thorough budget
- Leadership – provide oversight, team leadership and serve as point of contact for onsite staff, temporary contractors and junior planners staffed on projects
- Vendor procurement and management – work on contract negotiations and manage vendor service levels
- Adhere to regional compliance and regulatory requirements
- Content and presentation guidance – work with client team(s) to provide guidance on agenda building, material design and speaker suggestions (internal/external) and presentation idea generation
Education
Troy University - Pensacola
2000 - 2004
School's Degree in Management
Professional Skills
- Outstanding project management experience with excellent organization and planning skills
- Strong leadership skills and previous experience in leading a team within the hospitality industry
- Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization
- Strong Customer Service and excellent communication skills
- Sales experience involving face to face selling & negotiation skills
- Cash Handling experience and numerical skills
- Excellent communication skills; including both verbal and written
How to write Conference & Events Resume
Conference & Events role is responsible for negotiation, english, leadership, reporting, finance, training, database, procurement, printing, security.
To write great resume for conference & events job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Conference & Events Resume
The section contact information is important in your conference & events resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Conference & Events Resume
The section work experience is an essential part of your conference & events resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference & events responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference & events position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Conference & Events resume experience can include:
- Strong PC skills (including Microsoft Office Suite, Excel,
- Excellent organisation and time management skills with an eye for detail and the ability to use own initiative
- Good organizational, communication and administration skills
- Excellent communication, interpersonal relationships, and time management skills
- Strong attention to detail & organisation skills
- Strong computer and admin skills
Education on a Conference & Events Resume
Make sure to make education a priority on your conference & events resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference & events experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Conference & Events Resume
When listing skills on your conference & events resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical conference & events skills:
- Communication skills with the ability to build strong and effective working relationships and to create a rapport with guests and colleagues
- Effectively promoting the hotel's meeting facilities and building a solid client base
- Excellent German & English language skills - verbal and written
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to thesechallenges
- Proven sales skills with the ability to develop relationships and build loyalty
- Very good organizational and administration skills
List of Typical Experience For a Conference & Events Resume
1
Experience For Conference & Events Coordinator Resume
- Goodcommunication skill and fluent verbal & written in English
- Self-Confident, able to use multiple negotiation skills with clients
- Communicate events to all internal departments effectively
- Liaise, support and effectively communicate organisers on site requirements to the operations team. To ensure successful events and thus secure repeat business
- Experience in meeting or wedding coordination, or working in customer service, preferably in hospitality, food and beverage
- Good judgment in profiling and identifying best people for the campaign
- Maintain good communication and working relationships in all hotel areas and with external customers and suppliers
- Ensure the work of outside contractors for specialised services and to ensure they adhere to all legal requirements in relation to good working practices
- Previous working experience within Hilton Worldwide hotels
2
Experience For Conference & Events Sales Executive Resume
- Develop and maintain a strong relationship with the Government and key business leaders
- Maintain effective communication, with regular 1-2-1 and team meetings
- Demonstrate commitment to the development and implementation of processes and procedures to ensure continuous improvement of day to day work
- Rooms reservations and front office experience
- Ideally have experience within a Conference & Events Office
- Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels that reflect our values
- To ensure that your bleep is answered promptly and kept in good repair
3
Experience For Director of Conference & Events Resume
- To maintain good relations with colleagues and clients
- Have excellent product knowledge of function space, audio-visual equipment, capacities, guest room inventory, room rates and menus
- Strong sense of responsibility and a professional presentation
- Know and anticipate client’s needs so that they can enjoy a memorable Hilton experience (both accommodation and event in the hotel)
- Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
- Organise and prioritise work in order to ensure guaranteed response times and deadlines are met
- Conduct effective pre-conference meetings and post event meetings and calls
- Previous experience in an admin / event coordination role preferable
- A well balanced and extroverted person, an effective communicator who is driven by team accomplishment
4
Experience For Group, Conference & Events Sales Executive Resume
- Experience in a Conference & Events Sales Executive or similar role
- Experience with event production and audio visual support
- Experience in Events or Banquets operations
- Experience as Events Executive in a luxury five star Hotel
- Excellent command in English & Spanish (written, spoken and read)
- Proven track record in successful event management
- Good level of German language
- Previous experience in an admin/ event coordination role preferable
- Provide effective leadership to the teams to ensure targets are met and exceeded both for the hotel and for our team members to fully thrive at Hilton
5
Experience For Conference & Events Supervisor Resume
- Previous experience in a senior C&E Operations supervisory/assistant manager role
- Leading the preparation and also execution of group bookings including VIPs handling, logistical organization and internal/external communication
- Supervising and leading the team of conference and events attendants in all areas such as; operations, employee engagement and training & development etc
- Meeting, greeting and hosting clients on the day of events
- Contracting and booking events
- Building and maintaining relationships with key accounts and clients
- Drawing up event orders and clearly communicating these to the operational teams to ensure a high quality of internal communication
- Selling event spaces and accommodation, along with building relationships with potential clients
- Updating and maintaining accurate account profiles in the database systems e.g. Delphi
6
Experience For Conference & Events Co-ordinator Resume
- Maintaining & exceeding exceptional levels service
- Leading pre con meetings, be fully confident in team briefings
- Compiling of Function Sheets
- Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas
- Supervising maintenance and cleanliness of conference center
- Catering to the needs of all VIP and regular guests to ensure requests and needs are met
- Ensuring team members are competent in all areas of the conference and events operation
- Liaising with Conference organizers to establish day to day needs and special requirements
- Looking for new business
7
Experience For Assistant Conference & Events Operations Manager Resume
- Understanding of sales process, tools, measurements and systems
- Understanding of business needs of the clients but also of the hotel
- Understanding of business needs of hotels and clients
- Maintaining relationships with key accounts and clients
- Welcoming guests for on site famils
8
Experience For Conference & Events Porter Resume
- Conducting informative site inspections and menu tastings with organisers and contractors
- Welcoming guests for on-site famils
- Enjoys working within a fast paced environment and is competent in multi-tasking and responding to business needs
- Focus on increasing small meetings business to Hilton by consistently using a cross selling approach
- Work occasional extended hours, including evening, early morning, and weekends, as needed
- Flexibility of availability, including meeting and greeting clients outside of regular business hours as and when required
- Supervise and assist in the set up and clearing of conference and banqueting rooms according to Waldorf Astoria brand standards
- Maximize use of Cost of Sales info in planning sales and marketing activities
- Proactive in Selling and Upselling
9
Experience For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume
- Enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude
- To be responsible for converting wedding client enquiries into confirmed bookings
- To assist on receiving groups files from Sales Department and making sure all the negotiation has been clearly specify
- To be aware of energy conservation, ensuring lights, air-conditioning and other electrical equipment is turned off after use
- Contribute to the selling strategy of the hotel, and lead the department’s adherence to achieving that strategy
- Be versatile and positive in developing and managing customer relationships with a high standard of communication both written and oral
- Conduct show rounds of the venue with prospective and existing clients ensuring these are centred around the clients specific needs and requirements
- Participate selling activities such as Bring back old business, Sales conversion weeks, etc
10
Experience For Group Conference & Events Sales Coordinator Resume
- ‘Closing the sale’ of events to meet set budgets and targets including pre/post event follow up
- Ensure accurate and up to date customer information in Event booking system. Adhering and maintain systems best practices and standards
- Adept at conveying the complexities of our products or services in easy-to-understand terms, communicating in a friendly manner with a variety of styles
- Management reports: Maintain project planning and registration data in the events database for management reporting
- Able to also work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events
- Meet deadlines set with regards to projects and tasks, whilst also ensuring supervisors and team leaders are meeting their deadline too
- Maximise selling opportunities by up-selling at every opportunity
List of Typical Skills For a Conference & Events Resume
1
Skills For Conference & Events Coordinator Resume
- Effective communication, negotiation and administrative skills
- Banqueting operational experience at a managerial level 2 year experience
- Experience establishing and advancing effective working relationships with team members from multiple, diverse units across the university and community
- Experience coordinating and prioritizing work and activities
- Have full understanding of sales processes, contracting and negotiation skills
- Demonstrated experience working in a similar role with Hotel environment
2
Skills For Conference & Events Sales Executive Resume
- Exceptional leadership skills to maintain & continue to build on our winning team
- Demonstrated previous work experience in the Conference and Events
- Great interpersonal & communication skills
- Demonstrates previous experience in a sales environment
- Good Logic and Reasoning Skill
3
Skills For Director of Conference & Events Resume
- Demonstrated previous experience working in the Groups, Conference and Events function
- Demonstrated previous experience working in Group reservation, Conference & Events function
- Demonstrated previous experience working in the Group, Conference and Events function
- Demonstrated previous experience working in the Conference and Events function Knowledge of the hotel property management systems
- Self-motivated and able to work effectively without constant supervision
4
Skills For Group, Conference & Events Sales Executive Resume
- Experience within a 4 quality hotel would be ideal however we would welcome various levels of experience
- Prospecting / cold call experience
- Commitment to delivering a luxury dining experience
- Strong sales approach and passion for driving and generating business
- Experience supervising and developing student employees
- Good command of German and Englisch, both verbally and in writing
5
Skills For Conference & Events Supervisor Resume
- Experience with Microsoft office software including Excel, Word, PowerPoint, etc
- Strong knowledge and record success of Catering and service sector
- In the possession of a valid working permit for The Netherlands
- Desire to build on your capability and existing skill set
- Experience in international event planning and management, specifically in New York City, in a fast-paced corporate organization
- Proven track record of developing business relationships across all professional levels both internal and external, from Partners to PA’s
- Experience working in Kuwait or GCC
6
Skills For Conference & Events Co-ordinator Resume
- Strong knowledge of Opera Sales & Catering & Microsoft Office
- A passion for providing memorable experiences for our guests & clients
- Strong competency in using Microsoft Office and Opera
- Assist in guiding the F&B operations team to provide memorable guest experiences
- Effective and timely communication and reporting to clients and team members alike
- Previous Conference and Banquet Supervisory experience in Luxury environment
7
Skills For Assistant Conference & Events Operations Manager Resume
- Previous Conference and Events experience
- Confident telephone manner with previous proactive sales experience
- Strong knowledge of the Conference & Events operational business sector
- Conference and Events Operations experience in a managerial position at this level
- Previous Conference and Events supervisory experience
8
Skills For Conference & Events Porter Resume
- Relevant experience, preferably in Sales /Group & Events in an upscale hotel
- Previous experience in ONQ R&I beneficial
- Conference and E Operations or Restaurant experience in a managerial position or similar
- Conference and Events department and/or industry experience
- Relevant experience, preferably in Sales/Group & Events in an upscale hotel
9
Skills For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume
- Conference and Events Service experience in a managerial position in hotel/Events Centre or similar
- Previous customer service or hospitality experience
- Experience developing detailed plans, budgets, and enrollment projections for revenue-generating camps and experiential learning opportunities
- Experience building revenue-generating, entrepreneurial initiatives
- Experience in international event planning and management, specifically in the UK, in a fast-paced corporate organization
- Experience in international event planning and management, specifically in New York City, in a fast-paced corporate organization
- Experience in collaboration with university faculty and staff to build camp/experiential learning content
- Experience in a Conference & Events Assistant or Director role in a luxury hotel, or related service industry
10
Skills For Group Conference & Events Sales Coordinator Resume
- Experience in work that requires organization and keen focus on details
- Demonstrated knowledge of general budget, finance and management principles and practices
- Demonstrates energy and enthusiasm with work
- Demonstrates dedication and commitment to their role
- Experience in conference room and basic audio-visual set up
- Strong pipeline of development
List of Typical Responsibilities For a Conference & Events Resume
1
Responsibilities For Conference & Events Coordinator Resume
- Experience of working in a fast paced events team within a supervisory role, ideally within 4/5 quality hotels
- Build strong relationships with customers to fully understand their needs and arrange and carry out Hotel Tours and participate in hotel promotional activities
- Opera Hotel software experience
- Manage and develop the Group, Conference, and Events (GCE) Team to ensure career progression and effective succession planning within the hotel and company
- Meeting, greeting and hosting clients on the day of the event
- Negotiating with external service providers and suppliers as required
- Attend weekly catering meeting
- Assist the Conference & Events Operations Manager in rostering staff to meet function needs whilst managing labour costs
2
Responsibilities For Conference & Events Sales Executive Resume
- Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log
- Meets with staff and faculty involved in creating camp content to plan scope and format of revenue-generating camps
- Responsible for the running of the department in absence of the Events Sales Manager
- Attend all relevant training and development activities as required
- Ensure all plans and activities lead to achieving a successful strategy
- Comply with all regional reporting requirements in the said time frame
- Represent the hotel at Wedding Fairs and other management event
- Attend weekly yield meeting
- Attend weekly department meeting
3
Responsibilities For Director of Conference & Events Resume
- Full understanding of all hotel operations, rooms, F&B, customer relation, finance, transport and related interdependent departments
- Contribute to the marketing plan
- Maximise all sales opportunities ensuring sales leads are passed to the appropriate sales department
- Actively convert enquiries into confirmed business ensuring maximum revenue opportunities and profitability for the Hotel
- Coordinate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed
- Act directly with the guest or client in the preliminary phase and during the stay of groups and events
4
Responsibilities For Group, Conference & Events Sales Executive Resume
- Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs
- Ensure high standards and SOP’s are being consistently followed
- The efficient running of the conference and events operations to both meet and exceed customer needs and expectations
- Design and distribute event communications using Lanyon
- The training we deliver
5
Responsibilities For Conference & Events Supervisor Resume
- Is focused on delivering results and achievements
- Multitask and time-management meeting deadlines
- Aptitude in resolving issues with a customer-focused orientation
- Lead and motivate the team, ensuring that brand standards are met and guest expectations are exceeded
- Knowledge of food and wine paring an advantage
- Positive and adaptable approach to problem solving
- Self-starting & highly motivated
- Conscientious, taking personal ownership for their responsibilities
6
Responsibilities For Conference & Events Co-ordinator Resume
- Knowledge of event booking systems (Opera would be an advantage)
- Be aware of the daily & weekly events taking place in the hotel at all times. To include functions, VIP’s and key appointments
- Assist the C&E Operations manager in keeping on set P&L Targets – Payroll, cost of sales, etc..
- Assist in the training and development of others
- A true hospitality professional, with a confident, positive & outgoing demeanour
7
Responsibilities For Assistant Conference & Events Operations Manager Resume
- Flexibility, including ability to meet & greet clients outside regular business hours when required
- Be totally familiar of all operations concerning the Conference and Events Department on a daily and weekly basis
- Confidence in liaising with various internal and external clients
- A high standard of grooming and presentation
- The ability and flexibility to work various shifts, including early mornings, late evenings and on weekends
- Collaborative and poised individual, with a sense of urgency in driving to reach goals
- Works at a faster-than-average pace, producing results in accordance with procedures and by ‘the book’
- To be an outstanding team player
8
Responsibilities For Conference & Events Porter Resume
- Creates an environment of learning, enjoyment and involvement where the team freely contribute towards equilibrium and the customer ‘moment’
- Fluent spanish and english (verbal and writing)
- Passion for events and commitment to delivering a high level of customer service
- Committed to delivering exceptional service
- Fluent in Dutch and English language both verbal and in writing
- Ensure the conference sales team members are fully informed and able to promote all the Accor business products
9
Responsibilities For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume
- Be the point of contact for guests who are interested in holding a meetings or events at the hotel. To ensure that all meeting & event’s organisers & any VIP guests are met on arrival & departure, in order to ensure good customer relations & establish future business opportunities
- Provide administrative support & sales coordination to Conference team and perform the duty as in-house sales persons through responding to client’s enquiries, site inspections and administration
- Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
- Adaptable to meet all guests needs
- Capable to manage own time and work load
- To ensure customer satisfaction at all times. To provide a personalised service and to report any complaints, comments and compliments to the teams and relevant HOD’s
10
Responsibilities For Group Conference & Events Sales Coordinator Resume
- To have an in depth understanding of the hotel product and basic knowledge on the company’s product as a whole
- Execution of resort’s corporate groups, weddings and intercompany meeting
- Outlook, MS Office (Excel, Word)
- Committed to excellence and quality
- Takes the Initiative in High Pressure Situations, Project Management Skills, Meets Deadlines, Solid Follow Through, Team Player, Creative, Strong Communication, Problem Solving Skills, Flexible and Adaptable
- Provide leadership in entrepreneurial sales & marketing activities
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