Conference & Events Resume Sample

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Pearlie McLaughlin
1977 Koelpin Stream,  San Francisco, CA
+1 (555) 575 0947

Work Experience

Conference & Events Sales Executive
11/2015 - PRESENT
New York, NY
  • Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
  • Develop future and repeat business, contributing to the profitability of the Hotel
  • Seek proactive opportunities to increase sales and conversions within the Team
  • Able to negotiate and ‘close’ a sale
  • Sells key USP’s of hotel and Features vs. Benefits clearly to customers
  • Supervise Conference and Events operations
  • Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
  • Assist Conference and Events Manager with training and developing the team
  • Conduct site-inspections for prestigious or important clients
Conference & Events Coordinator
04/2009 - 09/2015
Houston, TX
  • On-site execution, staffing and vendor management – accountable for overall success of the event
  • Event closing – provide client with reconciled budget, schedule post conference debrief/surveys and generate initial and final feedback for potential rescheduling
  • Leadership – provide oversight and team leadership for onsite staff, temporary contractors and junior planners who are staffed on projects, as the direct point of contact
  • Vendor procurement and management – includes contract negotiation and managing vendor service levels
  • Event closing – provide client with reconciled budget, schedule post conference debrief / surveys and generate initial and final feedback for potential rescheduling
  • Min. 1 years’ experience in hotel Conference sales
  • To be a contact for the head office MICE sales team – ensuring enquiries and RFP’s received are replied to in a timely manner
  • Ensure all deadlines are met for all annual MICE RFP requests. Involve line manager in all potential high volume requests to provide the best possible rates in the market place
  • Actively manage business bookings, record denials, make referrals direct to other Accor properties or through ‘Sandown&#8217
Group Conference & Events Internship
12/2004 - 01/2009
San Francisco, CA
  • Maintain a high standard of personal appearance at all times
  • Demonstrate dedication and commitment to the role
  • Work in all areas of Conference and Banqueting including Bar, Restaurant, and In Room Dining
  • Financial Controls – responsible for building and adhering to an accurate and thorough budget
  • Leadership – provide oversight, team leadership and serve as point of contact for onsite staff, temporary contractors and junior planners staffed on projects
  • Vendor procurement and management – work on contract negotiations and manage vendor service levels
  • Adhere to regional compliance and regulatory requirements
  • Content and presentation guidance – work with client team(s) to provide guidance on agenda building, material design and speaker suggestions (internal/external) and presentation idea generation


Troy University - Pensacola
2000 - 2004
School's Degree in Management

Professional Skills

  • Outstanding project management experience with excellent organization and planning skills
  • Strong leadership skills and previous experience in leading a team within the hospitality industry
  • Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization
  • Strong Customer Service and excellent communication skills
  • Sales experience involving face to face selling & negotiation skills
  • Cash Handling experience and numerical skills
  • Excellent communication skills; including both verbal and written

How to write Conference & Events Resume

Conference & Events role is responsible for negotiation, english, leadership, reporting, finance, training, database, procurement, printing, security.
To write great resume for conference & events job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Conference & Events Resume

The section contact information is important in your conference & events resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Conference & Events Resume

The section work experience is an essential part of your conference & events resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference & events responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference & events position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Conference & Events resume experience can include:

  • Strong PC skills (including Microsoft Office Suite, Excel,
  • Excellent organisation and time management skills with an eye for detail and the ability to use own initiative
  • Good organizational, communication and administration skills
  • Excellent communication, interpersonal relationships, and time management skills
  • Strong attention to detail & organisation skills
  • Strong computer and admin skills

Education on a Conference & Events Resume

Make sure to make education a priority on your conference & events resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference & events experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Conference & Events Resume

When listing skills on your conference & events resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical conference & events skills:

  • Communication skills with the ability to build strong and effective working relationships and to create a rapport with guests and colleagues
  • Effectively promoting the hotel's meeting facilities and building a solid client base
  • Excellent German & English language skills - verbal and written
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to thesechallenges
  • Proven sales skills with the ability to develop relationships and build loyalty
  • Very good organizational and administration skills

List of Typical Experience For a Conference & Events Resume


Experience For Conference & Events Coordinator Resume

  • Goodcommunication skill and fluent verbal & written in English
  • Self-Confident, able to use multiple negotiation skills with clients
  • Communicate events to all internal departments effectively
  • Liaise, support and effectively communicate organisers on site requirements to the operations team. To ensure successful events and thus secure repeat business
  • Experience in meeting or wedding coordination, or working in customer service, preferably in hospitality, food and beverage
  • Good judgment in profiling and identifying best people for the campaign
  • Maintain good communication and working relationships in all hotel areas and with external customers and suppliers
  • Ensure the work of outside contractors for specialised services and to ensure they adhere to all legal requirements in relation to good working practices
  • Previous working experience within Hilton Worldwide hotels

Experience For Conference & Events Sales Executive Resume

  • Develop and maintain a strong relationship with the Government and key business leaders
  • Maintain effective communication, with regular 1-2-1 and team meetings
  • Demonstrate commitment to the development and implementation of processes and procedures to ensure continuous improvement of day to day work
  • Rooms reservations and front office experience
  • Ideally have experience within a Conference & Events Office
  • Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels that reflect our values
  • To ensure that your bleep is answered promptly and kept in good repair

Experience For Director of Conference & Events Resume

  • To maintain good relations with colleagues and clients
  • Have excellent product knowledge of function space, audio-visual equipment, capacities, guest room inventory, room rates and menus
  • Strong sense of responsibility and a professional presentation
  • Know and anticipate client’s needs so that they can enjoy a memorable Hilton experience (both accommodation and event in the hotel)
  • Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
  • Organise and prioritise work in order to ensure guaranteed response times and deadlines are met
  • Conduct effective pre-conference meetings and post event meetings and calls
  • Previous experience in an admin / event coordination role preferable
  • A well balanced and extroverted person, an effective communicator who is driven by team accomplishment

Experience For Group, Conference & Events Sales Executive Resume

  • Experience in a Conference & Events Sales Executive or similar role
  • Experience with event production and audio visual support
  • Experience in Events or Banquets operations
  • Experience as Events Executive in a luxury five star Hotel
  • Excellent command in English & Spanish (written, spoken and read)
  • Proven track record in successful event management
  • Good level of German language
  • Previous experience in an admin/ event coordination role preferable
  • Provide effective leadership to the teams to ensure targets are met and exceeded both for the hotel and for our team members to fully thrive at Hilton

Experience For Conference & Events Supervisor Resume

  • Previous experience in a senior C&E Operations supervisory/assistant manager role
  • Leading the preparation and also execution of group bookings including VIPs handling, logistical organization and internal/external communication
  • Supervising and leading the team of conference and events attendants in all areas such as; operations, employee engagement and training & development etc
  • Meeting, greeting and hosting clients on the day of events
  • Contracting and booking events
  • Building and maintaining relationships with key accounts and clients
  • Drawing up event orders and clearly communicating these to the operational teams to ensure a high quality of internal communication
  • Selling event spaces and accommodation, along with building relationships with potential clients
  • Updating and maintaining accurate account profiles in the database systems e.g. Delphi

Experience For Conference & Events Co-ordinator Resume

  • Maintaining & exceeding exceptional levels service
  • Leading pre con meetings, be fully confident in team briefings
  • Compiling of Function Sheets
  • Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas
  • Supervising maintenance and cleanliness of conference center
  • Catering to the needs of all VIP and regular guests to ensure requests and needs are met
  • Ensuring team members are competent in all areas of the conference and events operation
  • Liaising with Conference organizers to establish day to day needs and special requirements
  • Looking for new business

Experience For Assistant Conference & Events Operations Manager Resume

  • Understanding of sales process, tools, measurements and systems
  • Understanding of business needs of the clients but also of the hotel
  • Understanding of business needs of hotels and clients
  • Maintaining relationships with key accounts and clients
  • Welcoming guests for on site famils

Experience For Conference & Events Porter Resume

  • Conducting informative site inspections and menu tastings with organisers and contractors
  • Welcoming guests for on-site famils
  • Enjoys working within a fast paced environment and is competent in multi-tasking and responding to business needs
  • Focus on increasing small meetings business to Hilton by consistently using a cross selling approach
  • Work occasional extended hours, including evening, early morning, and weekends, as needed
  • Flexibility of availability, including meeting and greeting clients outside of regular business hours as and when required
  • Supervise and assist in the set up and clearing of conference and banqueting rooms according to Waldorf Astoria brand standards
  • Maximize use of Cost of Sales info in planning sales and marketing activities
  • Proactive in Selling and Upselling

Experience For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

  • Enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude
  • To be responsible for converting wedding client enquiries into confirmed bookings
  • To assist on receiving groups files from Sales Department and making sure all the negotiation has been clearly specify
  • To be aware of energy conservation, ensuring lights, air-conditioning and other electrical equipment is turned off after use
  • Contribute to the selling strategy of the hotel, and lead the department’s adherence to achieving that strategy
  • Be versatile and positive in developing and managing customer relationships with a high standard of communication both written and oral
  • Conduct show rounds of the venue with prospective and existing clients ensuring these are centred around the clients specific needs and requirements
  • Participate selling activities such as Bring back old business, Sales conversion weeks, etc

Experience For Group Conference & Events Sales Coordinator Resume

  • ‘Closing the sale’ of events to meet set budgets and targets including pre/post event follow up
  • Ensure accurate and up to date customer information in Event booking system. Adhering and maintain systems best practices and standards
  • Adept at conveying the complexities of our products or services in easy-to-understand terms, communicating in a friendly manner with a variety of styles
  • Management reports: Maintain project planning and registration data in the events database for management reporting
  • Able to also work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events
  • Meet deadlines set with regards to projects and tasks, whilst also ensuring supervisors and team leaders are meeting their deadline too
  • Maximise selling opportunities by up-selling at every opportunity

List of Typical Skills For a Conference & Events Resume


Skills For Conference & Events Coordinator Resume

  • Effective communication, negotiation and administrative skills
  • Banqueting operational experience at a managerial level 2 year experience
  • Experience establishing and advancing effective working relationships with team members from multiple, diverse units across the university and community
  • Experience coordinating and prioritizing work and activities
  • Have full understanding of sales processes, contracting and negotiation skills
  • Demonstrated experience working in a similar role with Hotel environment

Skills For Conference & Events Sales Executive Resume

  • Exceptional leadership skills to maintain & continue to build on our winning team
  • Demonstrated previous work experience in the Conference and Events
  • Great interpersonal & communication skills
  • Demonstrates previous experience in a sales environment
  • Good Logic and Reasoning Skill

Skills For Director of Conference & Events Resume

  • Demonstrated previous experience working in the Groups, Conference and Events function
  • Demonstrated previous experience working in Group reservation, Conference & Events function
  • Demonstrated previous experience working in the Group, Conference and Events function
  • Demonstrated previous experience working in the Conference and Events function Knowledge of the hotel property management systems
  • Self-motivated and able to work effectively without constant supervision

Skills For Group, Conference & Events Sales Executive Resume

  • Experience within a 4 quality hotel would be ideal however we would welcome various levels of experience
  • Prospecting / cold call experience
  • Commitment to delivering a luxury dining experience
  • Strong sales approach and passion for driving and generating business
  • Experience supervising and developing student employees
  • Good command of German and Englisch, both verbally and in writing

Skills For Conference & Events Supervisor Resume

  • Experience with Microsoft office software including Excel, Word, PowerPoint, etc
  • Strong knowledge and record success of Catering and service sector
  • In the possession of a valid working permit for The Netherlands
  • Desire to build on your capability and existing skill set
  • Experience in international event planning and management, specifically in New York City, in a fast-paced corporate organization
  • Proven track record of developing business relationships across all professional levels both internal and external, from Partners to PA’s
  • Experience working in Kuwait or GCC

Skills For Conference & Events Co-ordinator Resume

  • Strong knowledge of Opera Sales & Catering & Microsoft Office
  • A passion for providing memorable experiences for our guests & clients
  • Strong competency in using Microsoft Office and Opera
  • Assist in guiding the F&B operations team to provide memorable guest experiences
  • Effective and timely communication and reporting to clients and team members alike
  • Previous Conference and Banquet Supervisory experience in Luxury environment

Skills For Assistant Conference & Events Operations Manager Resume

  • Previous Conference and Events experience
  • Confident telephone manner with previous proactive sales experience
  • Strong knowledge of the Conference & Events operational business sector
  • Conference and Events Operations experience in a managerial position at this level
  • Previous Conference and Events supervisory experience

Skills For Conference & Events Porter Resume

  • Relevant experience, preferably in Sales /Group & Events in an upscale hotel
  • Previous experience in ONQ R&I beneficial
  • Conference and E Operations or Restaurant experience in a managerial position or similar
  • Conference and Events department and/or industry experience
  • Relevant experience, preferably in Sales/Group & Events in an upscale hotel

Skills For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

  • Conference and Events Service experience in a managerial position in hotel/Events Centre or similar
  • Previous customer service or hospitality experience
  • Experience developing detailed plans, budgets, and enrollment projections for revenue-generating camps and experiential learning opportunities
  • Experience building revenue-generating, entrepreneurial initiatives
  • Experience in international event planning and management, specifically in the UK, in a fast-paced corporate organization
  • Experience in international event planning and management, specifically in New York City, in a fast-paced corporate organization
  • Experience in collaboration with university faculty and staff to build camp/experiential learning content
  • Experience in a Conference & Events Assistant or Director role in a luxury hotel, or related service industry

Skills For Group Conference & Events Sales Coordinator Resume

  • Experience in work that requires organization and keen focus on details
  • Demonstrated knowledge of general budget, finance and management principles and practices
  • Demonstrates energy and enthusiasm with work
  • Demonstrates dedication and commitment to their role
  • Experience in conference room and basic audio-visual set up
  • Strong pipeline of development

List of Typical Responsibilities For a Conference & Events Resume


Responsibilities For Conference & Events Coordinator Resume

  • Experience of working in a fast paced events team within a supervisory role, ideally within 4/5 quality hotels
  • Build strong relationships with customers to fully understand their needs and arrange and carry out Hotel Tours and participate in hotel promotional activities
  • Opera Hotel software experience
  • Manage and develop the Group, Conference, and Events (GCE) Team to ensure career progression and effective succession planning within the hotel and company
  • Meeting, greeting and hosting clients on the day of the event
  • Negotiating with external service providers and suppliers as required
  • Attend weekly catering meeting
  • Assist the Conference & Events Operations Manager in rostering staff to meet function needs whilst managing labour costs

Responsibilities For Conference & Events Sales Executive Resume

  • Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log
  • Meets with staff and faculty involved in creating camp content to plan scope and format of revenue-generating camps
  • Responsible for the running of the department in absence of the Events Sales Manager
  • Attend all relevant training and development activities as required
  • Ensure all plans and activities lead to achieving a successful strategy
  • Comply with all regional reporting requirements in the said time frame
  • Represent the hotel at Wedding Fairs and other management event
  • Attend weekly yield meeting
  • Attend weekly department meeting

Responsibilities For Director of Conference & Events Resume

  • Full understanding of all hotel operations, rooms, F&B, customer relation, finance, transport and related interdependent departments
  • Contribute to the marketing plan
  • Maximise all sales opportunities ensuring sales leads are passed to the appropriate sales department
  • Actively convert enquiries into confirmed business ensuring maximum revenue opportunities and profitability for the Hotel
  • Coordinate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed
  • Act directly with the guest or client in the preliminary phase and during the stay of groups and events

Responsibilities For Group, Conference & Events Sales Executive Resume

  • Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs
  • Ensure high standards and SOP’s are being consistently followed
  • The efficient running of the conference and events operations to both meet and exceed customer needs and expectations
  • Design and distribute event communications using Lanyon
  • The training we deliver

Responsibilities For Conference & Events Supervisor Resume

  • Is focused on delivering results and achievements
  • Multitask and time-management meeting deadlines
  • Aptitude in resolving issues with a customer-focused orientation
  • Lead and motivate the team, ensuring that brand standards are met and guest expectations are exceeded
  • Knowledge of food and wine paring an advantage
  • Positive and adaptable approach to problem solving
  • Self-starting & highly motivated
  • Conscientious, taking personal ownership for their responsibilities

Responsibilities For Conference & Events Co-ordinator Resume

  • Knowledge of event booking systems (Opera would be an advantage)
  • Be aware of the daily & weekly events taking place in the hotel at all times. To include functions, VIP’s and key appointments
  • Assist the C&E Operations manager in keeping on set P&L Targets – Payroll, cost of sales, etc..
  • Assist in the training and development of others
  • A true hospitality professional, with a confident, positive & outgoing demeanour

Responsibilities For Assistant Conference & Events Operations Manager Resume

  • Flexibility, including ability to meet & greet clients outside regular business hours when required
  • Be totally familiar of all operations concerning the Conference and Events Department on a daily and weekly basis
  • Confidence in liaising with various internal and external clients
  • A high standard of grooming and presentation
  • The ability and flexibility to work various shifts, including early mornings, late evenings and on weekends
  • Collaborative and poised individual, with a sense of urgency in driving to reach goals
  • Works at a faster-than-average pace, producing results in accordance with procedures and by ‘the book&#8217
  • To be an outstanding team player

Responsibilities For Conference & Events Porter Resume

  • Creates an environment of learning, enjoyment and involvement where the team freely contribute towards equilibrium and the customer ‘moment&#8217
  • Fluent spanish and english (verbal and writing)
  • Passion for events and commitment to delivering a high level of customer service
  • Committed to delivering exceptional service
  • Fluent in Dutch and English language both verbal and in writing
  • Ensure the conference sales team members are fully informed and able to promote all the Accor business products

Responsibilities For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

  • Be the point of contact for guests who are interested in holding a meetings or events at the hotel. To ensure that all meeting & event’s organisers & any VIP guests are met on arrival & departure, in order to ensure good customer relations & establish future business opportunities
  • Provide administrative support & sales coordination to Conference team and perform the duty as in-house sales persons through responding to client’s enquiries, site inspections and administration
  • Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
  • Adaptable to meet all guests needs
  • Capable to manage own time and work load
  • To ensure customer satisfaction at all times. To provide a personalised service and to report any complaints, comments and compliments to the teams and relevant HOD’s

Responsibilities For Group Conference & Events Sales Coordinator Resume

  • To have an in depth understanding of the hotel product and basic knowledge on the company’s product as a whole
  • Execution of resort’s corporate groups, weddings and intercompany meeting
  • Outlook, MS Office (Excel, Word)
  • Committed to excellence and quality
  • Takes the Initiative in High Pressure Situations, Project Management Skills, Meets Deadlines, Solid Follow Through, Team Player, Creative, Strong Communication, Problem Solving Skills, Flexible and Adaptable
  • Provide leadership in entrepreneurial sales & marketing activities

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