Commercial Operations Resume Sample

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Clement Olson
453 Tomasa Landing,  Los Angeles, CA
+1 (555) 509 8212

Work Experience

Manager, Commercial Operations
07/2015 - PRESENT
Phoenix, AZ
  • Responsible for pricing, structuring and financing of strategic deals, ensuring the company’s long term win rate, revenue and margin are maximized and all stakeholders are informed and involved
  • Manage VP and Senior Director’s calendars, and as needed, assist scheduling key meetings with multiple senior stakeholders for Associate Directors
  • Plan, coordinate, and implement large number of events, including catering, of various types and sizes, such as team building events and other meetings
  • Organize travel arrangements, prepare full travel agenda, and include pertinent travel/event material package for VP and Senior Director
  • Proactively coordinate and prepare PowerPoint slides for meetings; and manage leaders’ busy calendars
  • Efficiently manage multiple ad hoc projects of various sizes, while delivering results within timeline. Strong project management and multitasking skill is required
  • Work with advertisers’ restrictions, making logical sense of breaks while adhering to deal contracts
  • Superior customer scientific and technical support to the satisfaction of Area/Country customers and clients
  • Positive impact on current and future sales and service revenue
Commercial Operations Coordinator
12/2011 - 01/2015
Boston, MA
  • Provide continuous improvement of solutions lifecycle processes & methodologies
  • Drive wins for Software Solutions in competitive situations and improve Software Solutions’ Win Rate
  • Be the focal project coordinator on all deal elements
  • Lead virtual and global project teams with
  • Present to leadership throughout the tollgate
  • Experience leading a large tem-organization
  • Assigning work to self and team members based on workload levels
  • Attending and preparing information for weekly team meetings
  • Preparing and monitoring reports
Assistant Controller Global Commercial Operations
01/2008 - 09/2011
Dallas, TX
  • Compliance with regulatory requirements for both the Quality Systems Regulations and Financial Ethics/Compliance laws
  • Customer scientific education and product application training
  • Enhance the company’s distribution strategies to add value to Gilead and patients
  • Work with the Americas Commercial Director and Sales Director to identity upcoming RFPs that are key for the business to win
  • Deliver proposals that are 95% or more completed prior the issuance of the RFP, such that the winning strategy is embodied in the proposal, and all hurdles associated with the RFP have been addressed prior to the RFP being issued
  • On an opportunity by opportunity basis, dead and drive deal team to develop bid requirements related to technical, financial, and commercial inputs to support strategy development and risk management
  • Be on key competitive opportunities as identified with the Americas RCD and Sales Director, manage customer specification review, proposal development, contract development and negotiations, including complex software sales and service agreements
  • Along with the Americas Regional Commercial Director, participate in Customer negotiations from both functional/technical and commercial perspectives
  • Work to manage proposal


University of Phoenix - Franklin Learning Center
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong analytical skills, problem solving skills, leadership and interpersonal skills, and a commitment to customer service
  • Flexible mindset, Interpersonal and organization skills; strong customer focus and service orientation and communication skills
  • To have a passion for achievement; strong negotiating/influencing skills, integrity and drive with a strong desire to make things happen
  • Demonstrates outstanding multi-tasking and delegation skills with the ability to direct key changes through leadership and mentoring
  • Strong scheduling skills key, measurement understanding, field operations, gas accounting, commercial operations, and gas control exposure all pluses
  • Exceptional analytical skills and experience working with complex financial/forecasting models and P&L files
  • Strong analytical skills, including financial modeling, data management and analysis, etc

How to write Commercial Operations Resume

Commercial Operations role is responsible for analytical, interpersonal, organizational, leadership, excel, intermediate, commercial, english, business, communications.
To write great resume for commercial operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Commercial Operations Resume

The section contact information is important in your commercial operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Commercial Operations Resume

The section work experience is an essential part of your commercial operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Commercial Operations resume experience can include:

  • Experience of working effectively in a team and using own initiative
  • Exhibit creative thinking and strong problem-solving skills
  • Excellent administrative skills, able to communicate both verbally and in writing, proactive management of workload
  • Prior sales management experience (if external) or demonstrated leadership potential (if promoted from within Biogen)
  • Excellent communication skills and fluency in English, Dutch and French
  • Leadership skills and experience managing a team of individual contributors

Education on a Commercial Operations Resume

Make sure to make education a priority on your commercial operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Commercial Operations Resume

When listing skills on your commercial operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical commercial operations skills:

  • Superior analytical skills to support the optimization of varied business opportunities and ability to effectively prioritize tasks
  • Solid entrepreneurial thinking and management skills in developing and testing new business practices
  • Good communications and interpersonal skills (speaking writing)
  • Demonstrated leadership, management and teambuilding skills
  • Proven experience in talent development and building strong organizational relationships
  • Demonstrated 10+ years proven experience in commercial operations and/or licensing in large enterprises

List of Typical Experience For a Commercial Operations Resume


Experience For Manager, Commercial Operations Resume

  • Hit List/Priority Forms: Update weekly DSP facing communications forms for priority content
  • Leverage well developed interpersonal skills to build and maintain positive working relationships with customers and key stakeholders
  • 4 – 7 years of work related experience with strong knowledge of the air and/or car travel market place
  • Business fluent English and German language skills (oral & written)
  • Demonstrated success in driving future growth and setting vision, strategy, and goals for a department
  • Experience in pharmaceutical/biotech industry with background in market research, business analytics, training, sales and marketing
  • Proven ability to develop insightful business strategy when facing complex selling situations

Experience For Director Commercial Operations Resume

  • Experience of managing a team and improving service standards to drive results
  • Proven ability for thriving in an ever-changing business and competitive environment
  • Attend weekly Sales & Marketing meetings, update priority pages
  • Prepare and process check requests insuring checks are provided prior to related activity
  • Demonstrated ability to learn quickly when facing challenges and able to translate knowledge to new situations
  • Maintain effective working relationships and ability to interact with all levels of the organization
  • Stakeholder Management : Proven track record of engaging across different levels of an organization to gather requirements and set stakeholder expectations
  • Multi-task and appropriately prioritize work, while maintaining attention to detail
  • Proven track records of completing assignments as requested and in a timely manner

Experience For Commercial Operations Director Resume

  • Develop and execute compelling and effective communications to drive the change agenda
  • Develops strategy according to the company’s long term strategic priorities and ensures that all business and functional areas
  • Significant broad business management/commercial finance experience working across countries
  • Experience managing large complex deals with multi-functional interactions
  • Proven ability to negotiate on a senior level in hospital purchasing environment
  • Progressive experience in sales and marketing

Experience For Director, Commercial Operations Resume

  • Experience selling and knowledge base in Life Sciences, Production Chemicals, and/or Supply Chain
  • Initiate and lead business process mapping and development to improve organizational effectiveness
  • Extensive experience (7-10 years) in sales management AND marketing management positions within the pharmaceutical industry
  • Proven sales and marketing teams management ability
  • Extensive FLMs / Sales representative /sales & marketing management, ideally regional to international experience
  • Strong technical curiosity and understanding of the complexity of an engineered to order product
  • Experience in customer satisfaction/loyalty programmes including Net Promoter Score (NPS)
  • Experience of survey design and sampling methodologies
  • Pharmaceutical/health care sales experience

Experience For Head of Commercial Operations Resume

  • Demonstrated motivation to lead and manage others
  • Strong professional presence and composure
  • Implement and make effective new SOPs and guidelines that ensure corporate compliance and local compliance enable innovation through the business
  • Proven track record in building and maintaining successful brands
  • Strong work ethic and integrity to handle confidential/sensitive information
  • Experience in Commercial Lending/Servicing

Experience For Commercial Operations Leader Resume

  • Proven ability to design and implement sustainable processes
  • Consolidation and standardization of team metrics
  • Deploys account management tools, within Salesforce, for effective sales team support
  • Provide strong coaching and performance feedback for team members
  • Experience negotiating data contracts with a variety of suppliers (e.g. IMS, SPP’s, Wholesalers, Payers etc)

Experience For Commercial Operations Coordinator Resume

  • Experience in Commercial Lending/Servicing
  • Strong working knowledge of Microsoft Excel, Word, PowerPoint and JDEdwards are required
  • Demonstrable experience or interest working in a life sciences environment
  • Experience working in or supporting B2B SaaS or other high-tech sales and marketing organizations
  • Providing adhoc support & representing Director of Commercial Finance as and when required
  • Being able to expand already existing European KOLs network
  • Managing client metrics to ensure timelines and win rates are met

Experience For Commercial Operations Administrator Resume

  • Bring insights to life through data visualization/dashboards and qualitative personas
  • Understanding of the 2-Tier model and its workings
  • Providing all necessary documents and approvals for order placement to OTR
  • Monitoring internal and external stock audits
  • Leading internal and external teams in the simultaneous implementation of several projects

Experience For Director of Commercial Operations Resume

  • Understanding of Revenue Recognition rules
  • Networking knowledge (can read traces and understands network architecture)
  • Understanding of loans – how they work and documentation
  • Manage our discounting processes, including monitoring levels of approval, getting approvals and distribution
  • Play a primary role in training end users by working with our internal learning specialist to compile and develop learning material
  • Smart Link Creation: Generating affiliate/tracking links for weekly release schedule and communicating best practices to staff and partners
  • Coop Marketing: Fastrac processing for 3rd party label coop retail marketing
  • Responsible for preparing quotes, processing consignment and providing phone product support

Experience For Commercial Operations IT Manager Resume

  • Participate in the elaboration of offers, supporting and collaborating with colleagues during proposals phases and discussions on quotations
  • Support the Team in compiling required documents (internal and external), in sharing them with involved stakeholders and in filing them as appropriate
  • Support the Team in monitoring, reporting and forecasting activities
  • Own delivery process documentation including creating and maintaining user guides, tutorials, and FAQs
  • Contracts signature process monitoring. Contracts originals signing & mailing
  • Responsible for maintaining cost levels and tracking market level pricing pump products

List of Typical Skills For a Commercial Operations Resume


Skills For Manager, Commercial Operations Resume

  • Excellent interpersonal skills and communication skills both written and verbal
  • Experienced trade customer negotiation skills to ensure trade negotiation with top accounts are managed in a structured and effective manner
  • Demonstrate effective written and oral communication skills at various levels of management
  • Demonstrates expert skills in pushing boundaries & setting the tone for hard negotiations, using indirect strategies to persuade such as establishing alliances
  • Strong interpersonal, influencing, and communications skills including ability to maintain productive dialogue
  • Extensive experience in reporting systems for Fast Moving Consumer Goods (FMCG/Consumer Packaged Goods (CPG)

Skills For Director Commercial Operations Resume

  • Superior communication skills and experience creating high quality presentations for Board of Directors and executive audiences
  • Demonstrates critical problem-solving skills, and the ability to produce clear and concise written and verbal communications
  • Excellent writing, excel, power point and organizational skills required
  • Excellent organisational skills and an ability to work to deadlines while managing a varied workload
  • Good interpersonal and teamworking skills
  • Highly organized with proven leadership skills and the ability to achieve objectives and instruct on the process with minimal direction
  • Strong judgment skills with ability to present and defend a position
  • Confident; team player, can do multi-tasks, strong coordination, implementation skills
  • Strong leadership/management and analytical skills, ability to delivery on project objectives in a timely manner required

Skills For Commercial Operations Director Resume

  • Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment
  • Strong PC skills – Excel, Access, PowerPoint
  • Strong communication skills; able to communicate with customers, sales and operations directly (senior level)
  • Strong written communication and time management skills
  • Confident with strong interpersonal skills and an ability to interface at all levels
  • Strong financial and commercial analytical skills are required together with the ability to make quality decisions
  • Coaches and motivates team members developing strong work skills
  • Exhibit strong presentation skills and the ability to influence others

Skills For Director, Commercial Operations Resume

  • Solid interpersonal, communication, and organizational skills
  • Solid time management skills and ability to appropriately delegate and assign work flow
  • Strong interpersonal skills; fluent and able to communicate in all forms
  • Outstanding interpersonal, organizational and communication skills
  • Prior experience with contract drafting – managing both commercial and legal terms within a
  • Three to five years of relevant business and supervisory experience, with at least three years directing administrative staff with team building experience

Skills For Head of Commercial Operations Resume

  • Experience of providing excellent customer service in a customer-facing role
  • Experience creating effective reporting and analytics from raw data
  • Demonstrated track record of accomplishment in varying leadership roles, preferably with medical device or healthcare experience
  • Demonstrate strong business partnering approach
  • Previous experience in managing personnel with multidisciplinary skill sets
  • Presentation skills - preparation of power point presentation and presenting skils

Skills For Commercial Operations Leader Resume

  • At least five years of experience working in a digital product management function or comparable entrepreneurial experience
  • The ability to effectively communicate, verbally and in writing, with internal and external customers
  • Advanced level artist relations and/or third party distribution experience in a consumer-focused 3+ years’ experience in music industry marketing
  • Skills within contract value engineering, account management, profit & price management, and new product launches management
  • Tracks execution of strategic priorities on behalf of the USLT; supports the operating effectiveness of the USLT
  • Demonstrated successful experience managing a team of 6 or more people
  • Clear and concise written and interpersonal communication skills

Skills For Commercial Operations Coordinator Resume

  • Experienced in managing top accounts (customers, distributors) in different channels with different therapeutic area experience
  • Knowledge of package design, methods improvement, and project management skills
  • Work effectively within a team; to be a team player with a positive attitude
  • Have exceptional organizational, interpersonal and customer relationship skills
  • Effectively control the quotation activity on the assigned region

Skills For Commercial Operations Administrator Resume

  • Effectively manage senior level relationships
  • Balanced profile between hunter & challenger and deal closer skills
  • Excellent communicator and solid stakeholder manager
  • Intermediate Word skills
  • Intermediate SAP skills
  • Effectively cope with change and maintain focus
  • Deal effectively with all employees while conveying a positive service-oriented attitude
  • Able to demonstrate effective and successful contributions to team and/or cross-functional team objectives

Skills For Director of Commercial Operations Resume

  • Interface well and influence effectively at all levels including internally and externally with customers, partners and suppliers
  • Attention to detail, good time management and ability to manage multiple priorities
  • Thorough project management and organizational skills
  • Understanding of SAP experience is an advantage
  • Understanding of Commercial Terms and Conditions, and proposal development experience
  • Monitoring and setting corrective actions related to identified key performance indicators under volume, effectiveness and responsiveness
  • Experience in developing or reviewing repair scopes and releasing routers to the shop
  • Experience interacting with global marketing as part of a global team (i.e., acting as U.S. representative of global committee)
  • Strong Business/Sales acumen to support the overall operation including customer, engineering, sales and manufacturing interactions

Skills For Commercial Operations IT Manager Resume

  • Experience implementing and enhancing CRM solutions for field sales including, SugarCRM, Net Suite or other
  • Knowledge of capital goods financing and leasing
  • Good overall understanding of scheduling and broadcast management systems
  • Significant experience in managing partner relations, deal structuring and analysis
  • A proven track record of inspiring and leading a team
  • Proven ability of thinking and leading strategically

List of Typical Responsibilities For a Commercial Operations Resume


Responsibilities For Manager, Commercial Operations Resume

  • Coordinate and deliver television sponsorship materials for higher-level sales packages such as; NFL, XGames, College Bowl games, ESPY’s, etc. Assist and train other Coordinators to handle these events
  • Develop skills of sales force worldwide
  • Top level communication skills to ensure cross functional collaboration among different internal stakeholders
  • Solid knowledge of IATA resolutions, Global Distribution Systems, Travel Agency Automation and Fares & Pricing
  • Prioritizes and allocates human resources across customers/accounts
  • Direct experience at a manager or director level in new product launches
  • Proven track record of sales results

Responsibilities For Director Commercial Operations Resume

  • Hands-on experience with at least two corporate business plans
  • Demonstrated ability to achieve results through others
  • Understand the business’s needs and priorities from the platform/product
  • Facilitate the weekly Commercial Operations call, update priority pages
  • Prepare the Volume Priority Report for inclusion in Growth QMI, attend relevant calls and make updates as and when required

Responsibilities For Commercial Operations Director Resume

  • Direct management of the Commercial business systems and sales force effectiveness groups
  • Tracking of clearance sales and identifying sales patterns
  • Typing speed of at least 45 WPM. Proficiency with Microsoft Excel, Word & Access functions required
  • Building Teams, Supervising/Managing a team, Communication, Positive ‘can do’ attitude
  • Partnering with our commercial executives to ensure our commercial organization is aligned and equipped to execute the business strategy

Responsibilities For Director, Commercial Operations Resume

  • Strategize with Pricing & Planning to utilize unused inventory and maximize potential inventory, leading to additional 1 million per year of clearances
  • Assist Manager of On-Air Operations in increasing viewer awareness and retention between programming
  • Integrate contracting, pricing, and territory management processes and system within Salesforce CRM platform
  • Liaise with GCO CCO group and align process and planning to meet local needs
  • Actively support the Global Marketing, the Global Medical leads and the assigned subteam leads in management of their teams / workstreams
  • Execute a robust customer segmentation and targeting program to focus our commercial field force on the most important customer targets
  • Continuous tracking of packages sold
  • Contribute to a positive and collaborative cross-functional working team environment
  • Fleet Optimization: Advanced offerings optimizing profitability and lifetime of the installed fleet

Responsibilities For Head of Commercial Operations Resume

  • Champion “challenger mindset” and ADP ways of working
  • Ensure all business processes are aligned for success in a rapidly growing business
  • Business value of 1B currently growing at 5%
  • Create and maintain Packaging Tickets, through weekly review of production schedules
  • Implement and document red-lined PBOMs from the Packaging Engineers, into SAP and Ensur
  • Adds support for ongoing improvement projects for department and aid in plant goals
  • Investigate, share, and help implement new trends in marketing, automation, and strategic best practices
  • Set vision, strategy, and execution roadmap for Contracting, Offer Development, Commissions, and Territory Management teams

Responsibilities For Commercial Operations Leader Resume

  • Key business partner to senior commercial leadership, including the VP US Sales, VP US AWD Sales, and VP Global Health Systems
  • Proactively provides strategic insights and oversight of Commercial Operations initiatives to ensure Shire’s competitive position in country/cluster
  • Assess current established SOPs for fit for purpose implementation
  • Co-ordinate development of SOP frameworks with external agencies if required
  • Advise and direct internal stakeholders with regard to the effect of SOPs and report to the Ethical Committee on progress
  • Able to develop, plan and implement a financially sound business plan considering the strategic priorities of your customers for L’Oréal’s drivers for growth
  • Responsible for the Commercial Operations team’s revenue management
  • Identify and drive process improvement initiatives, lead specific process improvement projects internally and with GE partner

Responsibilities For Commercial Operations Coordinator Resume

  • Contribute to the vision for global tools/systems to execute customer acquisition processes. Work with cross functional stakeholders to implement tools/systems vision (Global Ops centers, Corporate, Sales, IT, Finance, etc.)
  • Establish a climate and a balanced culture of entrepreneurship, Fastworks/ LEAN and calculated risk taking. Encourage and empower right behaviour that results in energized and creative team with accountability
  • Participate as finance team member in the establishment and achievement of Sales’ Strategic goals and objectives. Ensure financial targets for sales align with operational targets
  • Ensure selling cost hierarchies are aligned with sales managements’ expectations
  • Ensure process compliance related to customer facing policies and procedures (e.g. SAP, AM Portal, V-N, T’s & C’s, etc.)

Responsibilities For Commercial Operations Administrator Resume

  • Work with RSD’s to ensure compliance with all requirements
  • Interface regularly with regional teams (NorAm, LatAm, EUMEA, APAC) to ensure activities are aligned and supported by global strategy
  • Apply project management expertise, methodologies and department standard
  • Develop tools and metrics to use across projects for future launches
  • Lead our data acquisition strategy to help provide insights on competitive product uptake as well as Insmed product uptake
  • Lead size and structure analysis associated with Insmed’s commercial field footprint
  • Provide strategic, analytical and operational support to Insmed field sales team
  • Ensure all programs, processes and technology within the commercial organization continue to be compliant with all applicable laws and regulations

Responsibilities For Director of Commercial Operations Resume

  • Proactively and continuously assess the relevant marketplaces and dynamics, customers and competitors to enable strategic decision making regarding products and business operations
  • Active participation on commercial leadership team to set both the short and long term commercial strategy
  • Preparation of the CRM (Customer Relations Management) data for dashboards
  • Assess new market entry plans, changes within existing markets, business partner support needs with the international field sales leads and internal stakeholders
  • Coordinate internal activities with Regulatory, Legal, Compliance, Technical Operations, etc. to address individual country plans and partner needs and proactively identify and resolve any issues that put country plans and partner needs at risk
  • Lead and manage regular country status meetings between international field sales leads and internal stakeholders
  • Identify matters or changes to plans that require executive approval and facilitate resolution

Responsibilities For Commercial Operations IT Manager Resume

  • Provide input to relevant policies, business processes and SOPs
  • Maintenance: Service contracts for new power plants and our large installed fleet
  • Parts & Repair: Spare parts and repair offerings outside service contracts
  • Assist in overall non-affiliate revenue
  • Problem-solving skills – ability to work through oversell situations and work with software that sometimes has limitations. Ability to work with advertisers’ restrictions, making logical sense of breaks while adhering to deal contracts
  • Partner closely with the region commercial teams to understand customers’ needs and define the deal strategy in order to develop outcome-based commercial solutions to meet or exceed customer goals & objectives
  • Accountable to meet all KPI’s and operating metrics: order budgets, proposal timeliness (OTD), cycle time, hit rate/win rate, project profitability, VOC as well as others

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