Commercial Cards Resume Sample

14 votes

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Willis Veum
9417 Teresa Ways,  Dallas, TX
+1 (555) 469 0469

Work Experience

Director, Commercial Cards
06/2016 - PRESENT
Boston, MA
  • Delegating, as appropriate, various components of the project to other team members and managing
  • Liaising and negotiating with external suppliers and the associated BNS ‘Supplier Relationship Manager&#8217
  • Developing and working to project plans
  • Provide ongoing support and technical assistance to users/sales staff/customers by
  • Answering verbal/written enquiries regarding product/service and assisting with complaints and
  • Product support and development of the Commercial cards and beyond-the-card commercial payment methods
  • Cards business dynamics and experience of a fast growing Corporate Card business
  • Controls, risk and compliance management
Commercial Cards Business Analyst
04/2011 - 01/2016
Phoenix, AZ
  • Planning and execution skills relating to customer portfolios
  • Market Presence – Be an ambassador and evangelist for Citi Commercial Cards in the region with clients, partners, and industry forums to continue to drive Citi’s recognition as the largest and best global commercial cards provider. Maintain leading edge expertise of the industry and regional competitive environment
  • Development of global leadership and strategy skills
  • Exposure to multi-regional environment and client base
  • Drive innovation based on client feedback
  • Grow and expand responsibilities within TTS and Citi
  • Fully understand and implement Citigroup’s values: Responsibility to our clients, to each other and to our franchise
Commercial Cards Sales
10/2004 - 02/2011
Phoenix, AZ
  • For newly acquired companies, ensure cards have been received and sales activation occurs in MOB 1-2
  • Review business spend volumes and identify expansion opportunities within portfolio wherein we can increase commercial card charge volumes
  • Cross-sell travel purchasing cards and issue add-on cards to maximize charge potential
  • Cross-sell personal cards/ready credit/retail banking accounts to the existing base of corporate cardholders
  • Development of globalleadership and strategy skills
  • Develop a complete understanding of the Commercial Cards business by interacting with all other teams in addition to Clients
  • Understanding the revenue and expense drivers for Commercial Cards
  • Gain Vendor management experience
  • Experience working in a truly global organisation with daily interaction with colleagues and clients in other countries


National University - Fresno Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Strong leadership skills and people management capabilities - experience in managing and leading a medium size team
  • Proven ability to implement strategic initiatives with efficiency, professionalism and with demonstrate trouble shooting/problem solving skills
  • Excellent communication skills, response and objection handling
  • Excellent communication skills & ability to communicate at all level
  • Strong Communication, Leadership and Negotiation skills to cultivate interest in Citi’s Commercial Card solutions
  • Planning and execution skills relating to client portfolios
  • Organizational, Detailed and Analytical skills

How to write Commercial Cards Resume

Commercial Cards role is responsible for strategy, interpersonal, planning, development, leadership, powerpoint, analysis, finance, training, integration.
To write great resume for commercial cards job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Commercial Cards Resume

The section contact information is important in your commercial cards resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Commercial Cards Resume

The section work experience is an essential part of your commercial cards resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial cards responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial cards position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Commercial Cards resume experience can include:

  • Strong knowledge of Visa and MasterCard reporting tool and integration to customer’s expense management system
  • Play vital role in continuously enhancing service models and digital experience for the clients
  • Critically review of Process steps to assess the effectiveness of Operational Control and work with stakeholders to design appropriate control and implement it
  • Experience in similar capacity
  • Passion for sales and possess strong drive for results
  • Addressing the root causes of any recurring issues with Citi and Client functions

Education on a Commercial Cards Resume

Make sure to make education a priority on your commercial cards resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial cards experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Commercial Cards Resume

When listing skills on your commercial cards resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical commercial cards skills:

  • This is an excellent opportunity for a highly motivated and capable individual to join a fast growing and exciting business
  • Creative, innovative, high energy with good judgement and a practical understanding of clients/sales dynamic
  • Work as part of a strong team as well as on their own
  • Maintaining lines of communication with delivery network, alliance partners and customers about product
  • Coordinating the input of new or updated Customer records into the monthly reporting system
  • Maintaining the termination process of clients

List of Typical Experience For a Commercial Cards Resume


Experience For Director, Commercial Cards Resume

  • Demonstrated experience in process improvement and dedication to client engagements, willingness to learn and execute effective sales strategies
  • Confidence and ability to effectively build and deliver presentations to all audiences up to the executive levels
  • Strong interpersonal and people management skill
  • Commercial Cards Issuing/Acquiring experience is required. Exposure to servicing Financial Institution clients in these areas is required
  • Previous experience implementing strategic initiatives with efficiency, integrity
  • A track record of utilising your industry networks to generate business opportunities and build strong relationships both internally and externally
  • Business experience including sales and/or relationship management
  • Management Graduate / Qualified Chartered accountant with 4-5 years of banking work experience

Experience For Commercial Cards Product Manager Resume

  • Mature and good with numbers
  • Experience of sell in to mid / large corporate segment customers
  • Execute a plan of internal stakeholder engagement including sales and relationship management training
  • Ensure the proper tracking of sales numbers for monthly reporting
  • Work slate Management and Capacity planning for the functional processes

Experience For Commercial Cards Operations Manager Resume

  • Day to day running of File Delivery processes across Commercial Cards EMEA, operations spread across 33 countries
  • Implement Process Re-engineering initiatives with internal/external stakeholders
  • Manage the Operational Quality Initiatives being taken from time to time like Total Quality Program(TQP). State of Shop (SOS)
  • Implements and onboards the card product on the processor’s system and on the MasterCard expense reporting tool
  • Continually increase their own knowledge and understanding of the clients’ card program

Experience For Commercial Cards Business Analyst Resume

  • Lead client events to drive both new business origination and existing client optimization
  • Ensure smooth implementation of card program for new accounts acquired (include implementation of reporting tool system)
  • Maintain close working relationship with various internal stakeholders to ensure smooth issuance of commercial cards for corporate customers
  • Work closely with IBG teams to increase penetration of commercial cards issuance to existing corporate customer base
  • Manage Revenues/Expenses/Drivers for the India Commercial Cards business having more than 250 clients

Experience For TTS NA Commercial Cards Market Management, VP Resume

  • Formulation of market and flows strategy and closely working with stakeholders for on-ground execution
  • Obtain product market share by working with sales team and develop product sales strategies
  • Provides information for management by preparing short-term and long-term product revenue forecasts and special reports and analyses
  • Brings new products to market by analyzing proposed product requirements and product development programs
  • Identify new segments, flows and opportunities that can be tapped for increasing the spends on cards platform
  • Conduct training sessions for sales and coverage

Experience For Commercial Cards Sales Manager Resume

  • Develop, lead and close complex high-reaching sales efforts
  • Exposure to senior representatives within the Citi cards business and wider cards industry
  • Ensure teamwork within Cash Management and between Cash Management and other Departments in the bank.
  • Keeping up-to-date on products, competition in the financial services space, and relevant developments in target industries (e.g. Manufacturing, Trading, F&B etc.)
  • Exposure to Senior stakeholders–internal and external
  • Exposure to Product Management and Front Office business
  • Support activities to ensure governance and Business review of the processes like Total Quality Program, Management Business Reviews
  • Review and approve the non-standard adhoc File Delivery Requirements and work closely with Technology, Implementation and CAS teams to ensure the client requirements and understood and implemented
  • Investigate with BAU process teams on any escalations and track responses, ensure client facing team’s expectations are well managed through close liaison and timely communication during the resolution process

Experience For Commercial Cards Regional Product Manager Resume

  • To act as Citi’s first point of contact for File Delivery and CTA functions
  • Liaise closely with London Operation team, Implementation and CAS to support and delivery BAU in an efficient manner
  • Review and approve key deliverables to be shared with internal and external stakeholders for the above processes
  • Monitor the KPIs and KRIs for process functions and ensure actions from Management Business Review call are implemented
  • To be the first point of contact for any Audit /Risk review for the functions responsible
  • Conduct periodic MCAs and oversee RCSA for Commercial Card, Wholesale Cards Operations and ensure flawless adherence to controls
  • Ensure standardization of processes across all EMEA countries/clusters

Experience For TTS NA Commercial Cards Marketing Manager Resume

  • Support departmental cost efficiency initiative, and implement organizational operational strategy for the respective processes
  • “LIVE” the Bank’s Mission Statement and “PRACTICE' the Bank’s Corporate Strategy
  • Ensure a Seamless Transition from Implementation into Business As Usual for new programmes
  • Drive business origination activities
  • Knowledge of various type of commercial card products
  • Drive and meet sales KPIs for self and team in mid to large corporate segment
  • Provide guidance to junior staff on sales technique and implementation process
  • Ensure proper documentation submission by self / team

Experience For TTS NA Commercial Cards Market Management Head Resume

  • Ensure self / team comply with all regulatory and audit requirements
  • Get involved in client discussions as SME and provide solutions to cater to specific needs
  • Understand the client segment and customer needs in order to advise in product development
  • Roll out product enhancements and launch new functionalities
  • Manage local relationships with associations MasterCard Visa and other partners

Experience For Commercial Cards Client Account Specialist Resume

  • Build strategic partnerships with Fintech’s and other stakeholders in the b2b Payments and Travel industry
  • Ensure compliance to all external and internal policies/guidelines - legal, tax, regulatory etc
  • Explore opportunities for end to end digitization of the commercial cards operations and business
  • Develop and execute strategies to increase payments volume and secure long-term revenue with Key Issuers/other key partnerships
  • Collaborate with peers and partners to build business solutions
  • Focus on driving new purchase volume and revenue with Visa commercial issuers across all groups, which entails securing targeted opportunities in the public & private sectors in alignment and partnership with financial institution partners
  • Collaborate with Visa Business Solutions Hub team on new product development/technology/innovation initiatives, industry events and promotions

List of Typical Skills For a Commercial Cards Resume


Skills For Director, Commercial Cards Resume

  • SB and Commercial Card Issuing/Acquiring experience is required. Exposure to servicing Financial Institution clients in these areas is required
  • Experience of working in/with Russian corporate banking sphere of business (3 years +)
  • Strong Operations background, including overseeing process steps carried out by third parties vendors
  • Experience in banking sector especially in Cash or Cards related department
  • Good understanding of technical requirements of Commercial Card business
  • Experience of a fast growing Corporate Card business
  • Strong ability to analyze business opportunities to increase volume and share implementing both short and
  • Banking work experience

Skills For Commercial Cards Product Manager Resume

  • Managing and developing client relationships
  • Maintaining a professional relationship with third party vendors/suppliers and personnel of other departments
  • Coordinating departmental bill payments
  • Grow existing verticals, such as B2B Travel, and identifying and delivering on new sector/ commodity-specific opportunities
  • Real Estate - coordinating with building management any issues/concerns
  • The management and staging of marketing events, webinars and conferences for the respective client segments

Skills For Commercial Cards Operations Manager Resume

  • Deep understanding of the financial / banking needs, problems and demands of the companies (SME, LMM) on the Russian market
  • Work with multiple organizations and stakeholders, including Senior Management
  • Inventory Control – ensuring adequate stationery /supplies are maintained
  • Analyse the needs and requirements of the business and help in constructing robust business requirements that convert the concepts to technical solution
  • Management of integration of current processes with the changes required to expand the Product base and enhance processing capabilities
  • Maintenance of the Projects area of Wholesale cards highlighting specific project concerns to senior management
  • Ownership of functions linked to and cross-cutting Projects domain as agreed with Head of Projects
  • Support the execution of marketing and communication strategies across the business in close partnership with the Global Commercial Cards Product Head through
  • Thorough understanding of commercial cards products and their applicability to large and sophisticated clients’ requirements for T&E and Procurement

Skills For Commercial Cards Business Analyst Resume

  • Knowledge of VIS / SDOL reporting system
  • The ability to quickly learn and understand the technical aspects of commercial cards
  • Professional disposition and customer-focused attitude towards both internal and external customers
  • Able to travel in Europe
  • Communicate clearly and precisely at all levels both internally and externally both verbally and written
  • Actively manage all aspects of the rebate calculation process, accurately performing the calculations for all client rebates, requiring great attention and accuracy to ensure rebate calculation are correct, to limit or avoid an financial risk to the Bank. (Close to $30MM worth of rebates are issued annually)

Skills For TTS NA Commercial Cards Market Management, VP Resume

  • Creating, updating and maintaining all monthly reports; e.g. load allocation report, monthly fraud reports, sales/calls summary and client volume reports or ad-hoc reports as required
  • Providing fraud and rebate information to Sales/Growth team
  • Monitor competitive activity as evident in public websites or other form of social media
  • Extensive relationship management and business development with Key Russian Issuers and Suppliers
  • Launch of next-generation VCA platform and footprint growth into new markets in LATAM and CEMEA
  • Roll out of new capabilities and P2P partnerships to drive global spend growth, including driving the expansion and consistency of supplier-onboarding services into new markets
  • Collaborate with other TTS product/market management teams, including Trade and Payments, on cross-product opportunities such as ePayables/Payment Exchange, to help cross-sell Card solutions and drive TTS-level pipeline growth, wins and revenue realization
  • Execution and facilitation of business analysis activities for projects part of Commercial Cards projects pipeline

Skills For Commercial Cards Sales Manager Resume

  • Review functional specifications and technical design documents, test cases, test results, quality documents, and project plans
  • Provide SME assistance and support to Wholesale cards operations and projects along with general operations management support as might be required
  • Provide overall governance for all key initiatives in Commercial Cards space, ensuring that relevant senior stakeholders are aware of progress, costs and more importantly benefits
  • Responsible for providing effective communications to all partners, stakeholders and user base, providing up-to-date information on success, failures, risks, ideas and suggestions for improvements. Monitor and timely escalation of issues effectively, ensuring clear communication channels is established among various partners
  • Develop and maintain strong programme governance controls and management related to scope management to track projects across Project Life Cycle ensuring that stakeholders are fully involved in key decisions and that all conflicting priorities can be promptly resolved
  • Establish and maintain a governance structure within EMEA, involving local / regional / global stakeholders and partner, viz., Product, Operations, Product Development, Technology, Vendors, and Associations
  • Establish and maintain communications to keep management, stakeholder, and users aware of initiatives, benefits and user information as well as to gather feedback on benefits and issues being experience
  • Work with Projects team to ensure that all Operations projects are tracked, conflicts or resource issues escalated as appropriate, regular status update - weekly / monthly, KPI for project management, related MIS (financial as well as project) are produced as per the frequency agreed

Skills For Commercial Cards Regional Product Manager Resume

  • Strong communication and presentation/ PowerPoint skills are important
  • Effectively prioritise time & manage work to deadlines
  • Communication and interpersonal skills are critical to success in the role, given the level of cross-team and sales/client engagement globally
  • Good interpersonal and follow up skill
  • Creativity and new thinking are welcome and critical to success, as are a good sense of self and a sense of humor
  • Accounts Payable application experience and familiarity with technology
  • Solid knowledge of unit/department policies and procedures
  • Knowledge of how SME / Corporate operates

Skills For TTS NA Commercial Cards Marketing Manager Resume

  • Monitor, track, and report projects / release plans, identify, analyse and respond to risk throughout the life cycle of the project and release
  • Helping to produce region or country specific thought leadership to share globally with relevant client sales teams through the respective Client Segment marketing channels
  • Produce client communications to enhance client experience and communicate new commercial card platform features and functionality to clients to drive operational efficiency
  • Fostering close working partnerships with the regional/country Public Affairs, Event Marketing and Business Services units supporting the company to ensure alignment of messaging and optimization of support
  • Demonstrated experience in process improvement and commitment to client engagements, willingness to learn and execute effective sales strategies
  • Self-motivated and ability to demonstrate a high level of initiative
  • Development and execution of the commercial strategy in Russia
  • Self-motivated, highly energetic, analytical problem solvers
  • Sound knowledge of the bank’s products, services and processes

Skills For TTS NA Commercial Cards Market Management Head Resume

  • In partnership with Regional and Global Business Solutions, Product, Merchant Sales and Solutions, Client Service & Support and marketing resources, contribute to developing market specific business plans through the provision of appropriate market intelligence and to take responsibility for the implementation of those plans
  • Serve as a key spokesperson and voice for Business Solutions in Russia, both internally and externally
  • Demonstrated understanding of financial indicators to measure business performance and an ability to summarize business and financial data in a useful manner for planning and decision-making
  • Communication and interpersonal skills are critical to success in the role, given the level of cross-team and client/sales engagement involved, and senior management exposure
  • Global market management is the "voice" of the global product group
  • Thorough knowledge of personal computers/mainframe utilized in assigned department
  • Communication and presentation skills – we are looking for an individual who is confident presenting to both small and large groups of people – including senior management within the client’s organization, as well as at Citi
  • Researching and tracking competitor products and market requirements to identify and anticipate

Skills For Commercial Cards Client Account Specialist Resume

  • Payment Associations knowledge preferable
  • Support platform launch activities for country rollouts
  • Delivery and operationalization of technology investments
  • Excellent verbal and written communication skills, interpersonal skills, and presentation skills. The ability to negotiate/form trusted relations and influence internally is critical
  • Professional demeanor; ability to positively represent the Division and Bank

List of Typical Responsibilities For a Commercial Cards Resume


Responsibilities For Director, Commercial Cards Resume

  • Contribute to the annual business/account plan for the assigned clients, agreeing with matrix stakeholders required actions and deliverables in close collaboration with the Country Manager and the respective Issuer Account Executives
  • Demonstrate a good knowledge of the Visa products and services, with experienced knowledge in, commercial solutions and broad knowledge of consumer, loyalty, merchant/acceptance, ecom, digital
  • Engages with colleagues across Visa, ensuring relevant teams are appropriately involved, informed and coordinated
  • Analyses business opportunities to increase volume and share implementing both short and long term strategies and tactics to increase profitability
  • Supports, enhances, and helps lead within the Bank’s culture and corporate values
  • Manage travel and expense procurement/commercial cards for corporate businesses

Responsibilities For Commercial Cards Product Manager Resume

  • Partner with relationship managers within the Commercial & Agri and Institutional businesses to manage and grow their commercial cards business
  • Build and maintain collaborative and effective working relationships with the transactional banking and relationship management teams in order to fully understand their client needs and provide appropriate solutions to complex clients
  • Well developed understanding of market/industry and competitor activity
  • SDOL / Visa Intellilink reporting tool
  • On-going Programme Analysis

Responsibilities For Commercial Cards Operations Manager Resume

  • Research, monitor and evaluate industry markets and competitor activity to then implement strategies that address industry movement and changes
  • Proven experience in achieving sales targets in previous roles demonstrating excellent solution selling skills. Able to link product features and benefits to customer needs
  • The ongoing and coordinated management of the Commercial Cards Product marketing calendar and local budgets across client segments in partnership with the regional business and the TTS Global Commercial Cards Product Marketing Head to ensure transparency of any re-prioritization and trade-offs to spend in alignment with agreed business and client segment priorities

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